The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 August 2016 with a comparison to same period over 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 803 741 805
Rank change year-on-year
-62 +64
Permanent jobs requiring a Service Desk Manager 117 209 183
As % of all permanent IT jobs located in the UK 0.12% 0.19% 0.16%
As % of the Job Titles category 0.12% 0.20% 0.16%
Number of salaries quoted 92 179 175
Median salary £38,250 £42,500 £40,000
Median salary % change year-on-year
-10.00% +6.25%
90% offered a salary of more than £30,000 £33,500 £30,900
10% offered a salary of more than £52,500 £55,000 £59,000
UK excluding London median salary £37,500 £40,000 £37,500
% change year-on-year
-6.25% +6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94167 103508 112247
As % of all permanent IT jobs located in the UK 96.34% 96.20% 96.45%
Number of salaries quoted 79244 85842 90577
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 29 August 2016 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -60 103 £40,000 -5.88% 10
South East +40 34 £40,000 -8.04% 1
London -52 17 £44,000 -2.22% 4
South West 0 16 £37,500 -6.25%
Berkshire +13 13 - - 1
Surrey +40 12 £41,250 +37.50%
South Wales +17 9 £30,000 -29.41% 1
Cardiff +13 9 £30,000 -31.42% 1
Wales +13 9 £30,000 -29.41% 1
East Midlands -3 9 £27,500 -21.42%
Bracknell - 9 - -
West Midlands -1 8 £43,750 +1.53% 2
Bristol +16 7 £45,000 +8.43%
North West +13 6 £42,500 +41.66% 1
East of England +4 6 £55,000 +15.78%
Leatherhead - 6 £42,500 -
Buckinghamshire +20 5 £35,403 -11.49%
Nottingham +12 5 £27,500 -44.16%
Nottinghamshire +10 5 £27,500 -44.16%
Yorkshire +8 5 £31,000 -17.33% 2
Birmingham - 5 £42,500 - 2
Reading +9 4 - -
Scotland +4 4 £31,000 -18.42% 2
Chelmsford +1 4 £55,000 +3.77%
Essex +1 4 £55,000 +3.77%
Gloucestershire -6 4 £35,000 -22.22%
Epsom - 4 £38,750 -
City of London +25 3 £55,000 +39.68%
Milton Keynes +16 3 £41,250 -
Edinburgh +14 3 £31,000 -18.42% 2

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 29 August 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 176 (63.77%) ITIL
2 91 (32.97%) Windows
3 75 (27.17%) Finance
4 74 (26.81%) SLA
5 73 (26.45%) Service Delivery
6 60 (21.74%) Microsoft
7 54 (19.57%) ITIL Certification
8 52 (18.84%) Service Management
9 49 (17.75%) Incident Management
10 45 (16.30%) MS Office
11 42 (15.22%) Active Directory
12 35 (12.68%) Coaching
13 33 (11.96%) MS Excel
13 33 (11.96%) Windows 7
14 32 (11.59%) Service Desk Management
14 32 (11.59%) Analytical Skills
15 30 (10.87%) Change Management
16 29 (10.51%) Problem Management
17 28 (10.14%) Line Management
17 28 (10.14%) Windows Server
18 25 (9.06%) Continuous Improvement
18 25 (9.06%) People Management
19 24 (8.70%) Mentoring
20 23 (8.33%) MS Exchange
21 22 (7.97%) ITIL V3
22 20 (7.25%) SQL
22 20 (7.25%) Citrix
23 16 (5.80%) VMware
23 16 (5.80%) Security Cleared
24 15 (5.43%) Law

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (8.33%) MS Exchange
2 7 (2.54%) Exchange Server 2010
3 5 (1.81%) SharePoint
3 5 (1.81%) Skype for Business
4 3 (1.09%) Exchange Server 2013
5 2 (0.72%) Confluence
5 2 (0.72%) IIS
6 1 (0.36%) CMS
6 1 (0.36%) Exchange Server 2007
6 1 (0.36%) SharePoint 2013
Applications
1 45 (16.30%) MS Office
2 33 (11.96%) MS Excel
3 6 (2.17%) MS PowerPoint
Business Applications
1 2 (0.72%) Remedy ITSM
1 2 (0.72%) SAP Oil and Gas
2 1 (0.36%) Dynamics CRM
2 1 (0.36%) Oracle EBS R12
Cloud Services
1 9 (3.26%) Office 365
2 5 (1.81%) Microsoft Azure
3 2 (0.72%) Amazon AWS
3 2 (0.72%) SaaS
Communications & Networking
1 12 (4.35%) LAN
1 12 (4.35%) WAN
2 11 (3.99%) Firewall
3 9 (3.26%) DHCP
3 9 (3.26%) DNS
4 8 (2.90%) TCP/IP
5 7 (2.54%) ATM
6 6 (2.17%) IP Telephony
7 5 (1.81%) VPN
7 5 (1.81%) Wireless
8 3 (1.09%) Cisco IOS
8 3 (1.09%) SAN
9 2 (0.72%) Skype
9 2 (0.72%) VoIP
10 1 (0.36%) Ethernet
10 1 (0.36%) Extranet
10 1 (0.36%) Intranet
10 1 (0.36%) Kerberos
10 1 (0.36%) SMTP
10 1 (0.36%) Unified Communications
Database & Business Intelligence
1 7 (2.54%) Crystal Reports
1 7 (2.54%) SQL Server
2 2 (0.72%) SQL Server 2008
Development Applications
1 7 (2.54%) JIRA
2 2 (0.72%) SQL Server Management Studio (SSMS)
General
1 75 (27.17%) Finance
2 15 (5.43%) Law
3 13 (4.71%) Legal
4 10 (3.62%) Advertising
5 7 (2.54%) Manufacturing
5 7 (2.54%) Marketing
5 7 (2.54%) Retail
6 6 (2.17%) Banking
6 6 (2.17%) Telecoms
7 2 (0.72%) Electronics
8 1 (0.36%) Aerospace
8 1 (0.36%) Billing
8 1 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (1.09%) .NET
2 2 (0.72%) WCF
Miscellaneous
1 32 (11.59%) Analytical Skills
2 8 (2.90%) Statistics
3 6 (2.17%) Management Information System
3 6 (2.17%) Performance Metrics
4 5 (1.81%) User Experience
4 5 (1.81%) Virtual Team
5 4 (1.45%) Fat Client
5 4 (1.45%) Replication
5 4 (1.45%) Thin Client
6 3 (1.09%) Driving Licence
7 2 (0.72%) Blackberry
7 2 (0.72%) Telematics
8 1 (0.36%) Client/Server
8 1 (0.36%) CMDB
8 1 (0.36%) Computer Science
8 1 (0.36%) Handset
8 1 (0.36%) iPad
8 1 (0.36%) Life Science
8 1 (0.36%) NHS
8 1 (0.36%) Wiki
Operating Systems
1 91 (32.97%) Windows
2 33 (11.96%) Windows 7
3 28 (10.14%) Windows Server
4 12 (4.35%) Windows 10
4 12 (4.35%) Windows Server 2008
5 11 (3.99%) Linux
6 9 (3.26%) Windows XP
7 6 (2.17%) Windows 8
7 6 (2.17%) Windows Server 2012
8 5 (1.81%) Mac OS X
9 4 (1.45%) Unix
10 3 (1.09%) Android
11 2 (0.72%) Apple iOS
11 2 (0.72%) Mac OS
11 2 (0.72%) Windows Mobile
12 1 (0.36%) Mac OS X Server
12 1 (0.36%) Windows Server 2003
Processes & Methodologies
1 176 (63.77%) ITIL
2 73 (26.45%) Service Delivery
3 52 (18.84%) Service Management
4 49 (17.75%) Incident Management
5 35 (12.68%) Coaching
6 32 (11.59%) Service Desk Management
7 30 (10.87%) Change Management
8 29 (10.51%) Problem Management
9 28 (10.14%) Line Management
10 25 (9.06%) Continuous Improvement
10 25 (9.06%) People Management
11 24 (8.70%) Mentoring
12 22 (7.97%) ITIL V3
13 13 (4.71%) PRINCE2
14 11 (3.99%) Performance Management
14 11 (3.99%) Stakeholder Management
15 10 (3.62%) ITSM
15 10 (3.62%) Supplier Management
16 9 (3.26%) Data Protection
17 8 (2.90%) Matrix Management
Programming Languages
1 20 (7.25%) SQL
2 7 (2.54%) C
3 4 (1.45%) VB
4 1 (0.36%) PowerShell
4 1 (0.36%) T-SQL
Qualifications
1 54 (19.57%) ITIL Certification
2 16 (5.80%) Security Cleared
3 14 (5.07%) MCP
3 14 (5.07%) Microsoft Certification
4 12 (4.35%) SC Cleared
5 8 (2.90%) ITIL Foundation Certificate
5 8 (2.90%) MCSE
6 7 (2.54%) Degree
7 6 (2.17%) HND
7 6 (2.17%) MOS
8 5 (1.81%) MCITP
8 5 (1.81%) MCSA
9 4 (1.45%) CCNA
9 4 (1.45%) Cisco Certification
10 3 (1.09%) A+ Certification
10 3 (1.09%) PRINCE2 Certification
11 2 (0.72%) MCDST
12 1 (0.36%) CCNP
12 1 (0.36%) GNVQ
12 1 (0.36%) Postgraduate
Quality Assurance & Compliance
1 74 (26.81%) SLA
2 9 (3.26%) ISO/IEC 27001
3 5 (1.81%) Sarbanes-Oxley
4 2 (0.72%) BS7799
4 2 (0.72%) ISO 9000
4 2 (0.72%) ISO 9001
4 2 (0.72%) QA
System Software
1 42 (15.22%) Active Directory
2 8 (2.90%) VMware Infrastructure
3 6 (2.17%) Hyper-V
4 5 (1.81%) Terminal Server
5 4 (1.45%) DFS Replication
6 2 (0.72%) Virtual Servers
6 2 (0.72%) vSphere
7 1 (0.36%) VMware ESXi
7 1 (0.36%) XenApp
7 1 (0.36%) XenDesktop
Systems Management
1 5 (1.81%) AirWatch
2 4 (1.45%) Systems Management Server (SMS)
2 4 (1.45%) WSUS
3 1 (0.36%) Failover Clustering
3 1 (0.36%) SCCM
Vendors
1 60 (21.74%) Microsoft
2 20 (7.25%) Citrix
3 16 (5.80%) VMware
4 11 (3.99%) Cisco
5 10 (3.62%) Remedy
5 10 (3.62%) ServiceNow
6 9 (3.26%) Apple
7 5 (1.81%) Sun
8 4 (1.45%) Atlassian
8 4 (1.45%) Dell KACE
9 2 (0.72%) Altiris
9 2 (0.72%) BMC
9 2 (0.72%) HP
9 2 (0.72%) LANDesk
9 2 (0.72%) MobileIron
9 2 (0.72%) SAP
10 1 (0.36%) Adobe
10 1 (0.36%) CA
10 1 (0.36%) NetApp
10 1 (0.36%) Oracle
Cardiff, South Glamorgan
IntaPeople
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Berkshire
GlobalCity Resources Ltd
Salary: Benefits and Bonus
Posted: Yesterday
Leeds, West Yorkshire
Head Resourcing
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Uxbridge, Middlesex
Ventula Consulting Ltd
Salary: From £40,000 to £50,000 per annum + Company Car + Package
Posted: 4 days ago
Birmingham, West Midlands (County)
Venturi
Salary: £40000 - £45000 per annum + Bonus + Benefits
Posted: 5 days ago
Central London / West End
Involved Solutions Ltd
Salary: £0.00 - £40000.00 per annum + Benefits
Posted: 4 days ago
Edinburgh, Midlothian
Experis Ltd
Salary: £30000.00 - £32000.00 per annum
Posted: 4 days ago
Birmingham
Venturi
Salary: £40000 - £45000 per annum + Bonus + Benefits
Posted: 7 days ago
Edinburgh, Midlothian
Capita Resourcing - IT Resourcing
Salary: £30000 - £32000 per annum + Pension & Benefits
Posted: 5 days ago
North London
Mint
Salary: £35000 - £40000 per annum + Excellent
Posted: 10 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
Leeds
360 Resourcing
Salary: Circa £35,000 per annum
Posted: 12 days ago
London
IQ Telecom
Salary: £35000 - £45000 per annum
Posted: 14 days ago