The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 806 777 804
Rank change year-on-year
-29 +27
Permanent jobs requiring a Service Desk Manager 130 198 204
As % of all permanent IT jobs located in the UK 0.13% 0.18% 0.17%
As % of the Job Titles category 0.14% 0.19% 0.18%
Number of salaries quoted 98 180 186
Median salary £42,500 £42,500 £47,000
Median salary % change year-on-year
- -9.57%
90% offered a salary of more than £32,500 £34,500 £32,500
10% offered a salary of more than £50,000 £55,000 £65,000
UK excluding London median salary £42,000 £40,000 £42,500
% change year-on-year
+5.00% -5.88%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94361 106979 116217
As % of all permanent IT jobs located in the UK 96.39% 96.46% 96.49%
Number of salaries quoted 79501 88148 95129
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 30 June 2016 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 116 £42,500 - 6
London -22 30 £44,000 -2.22% 3
South East +32 29 £45,000 +3.44% 1
Yorkshire +30 15 £42,000 +13.51%
West Yorkshire +30 15 £42,000 +15.86%
Leeds +28 15 £42,000 +20.00%
South West +15 14 £35,000 -2.31% 1
East Midlands +15 11 £27,500 -22.53%
Wiltshire +23 9 £32,500 -10.34%
Buckinghamshire +29 8 £42,500 +6.25%
Berkshire -4 8 - - 1
West Midlands -17 8 £45,000 +12.50%
City of London +31 6 £47,500 -13.63% 2
Bracknell - 6 - - 1
Northampton - 6 - -
Northamptonshire - 6 - -
North West +21 5 £45,000 +12.50%
Chippenham - 5 £32,500 -
Surrey +30 4 £37,500 +25.00%
Milton Keynes +26 4 - -
Sidcup - 4 £47,500 -
Bristol +18 3 £47,500 +33.19% 1
Nottingham +11 3 £27,500 -42.10%
Manchester +9 3 £45,000 +50.00%
Nottinghamshire +8 3 £27,500 -42.10%
Merseyside +5 3 £42,500 -5.55%
Oxfordshire -14 3 £48,500 +10.22%
Abingdon -28 3 £48,500 +10.22%
Tyne and Wear - 3 £32,500 -
Chatham - 3 £59,000 -

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 30 June 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 201 (67.91%) ITIL
2 98 (33.11%) Finance
3 94 (31.76%) Windows
4 88 (29.73%) Service Delivery
5 87 (29.39%) SLA
6 78 (26.35%) ITIL Certification
7 66 (22.30%) Incident Management
8 62 (20.95%) Microsoft
9 55 (18.58%) Service Management
10 53 (17.91%) Active Directory
11 43 (14.53%) Service Desk Management
12 42 (14.19%) Line Management
13 41 (13.85%) Mentoring
14 40 (13.51%) Analytical Skills
15 39 (13.18%) Windows 7
16 38 (12.84%) Coaching
17 36 (12.16%) Continuous Improvement
17 36 (12.16%) MS Office
17 36 (12.16%) Change Management
18 33 (11.15%) Problem Management
18 33 (11.15%) ITIL V3
19 30 (10.14%) Performance Management
20 29 (9.80%) People Management
21 28 (9.46%) Windows Server
22 26 (8.78%) MS Excel
23 20 (6.76%) Citrix
23 20 (6.76%) VMware
24 19 (6.42%) ITSM
25 18 (6.08%) Windows Server 2008
26 16 (5.41%) Law

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (5.41%) MS Exchange
2 8 (2.70%) Exchange Server 2010
3 6 (2.03%) SharePoint
4 5 (1.69%) Skype for Business
5 4 (1.35%) Exchange Server 2007
6 3 (1.01%) Exchange Server 2013
7 2 (0.68%) Confluence
8 1 (0.34%) IIS
8 1 (0.34%) SharePoint 2013
Applications
1 36 (12.16%) MS Office
2 26 (8.78%) MS Excel
3 6 (2.03%) MS PowerPoint
Business Applications
1 3 (1.01%) Remedy ITSM
2 2 (0.68%) Dynamics CRM
2 2 (0.68%) SAP Oil and Gas
Cloud Services
1 8 (2.70%) Office 365
2 4 (1.35%) SaaS
3 2 (0.68%) Google Apps
3 2 (0.68%) IaaS
4 1 (0.34%) Microsoft Azure
Communications & Networking
1 13 (4.39%) DHCP
1 13 (4.39%) DNS
2 12 (4.05%) TCP/IP
3 9 (3.04%) LAN
4 8 (2.70%) Firewall
4 8 (2.70%) WAN
5 7 (2.36%) ATM
5 7 (2.36%) VPN
6 5 (1.69%) Broadband
6 5 (1.69%) VoIP
6 5 (1.69%) Wireless
7 4 (1.35%) IP Telephony
7 4 (1.35%) SAN
8 3 (1.01%) Cisco IOS
8 3 (1.01%) Intranet
9 2 (0.68%) Kerberos
9 2 (0.68%) Skype
9 2 (0.68%) VLAN
10 1 (0.34%) Extranet
10 1 (0.34%) SMTP
Database & Business Intelligence
1 8 (2.70%) SQL Server
2 7 (2.36%) Crystal Reports
Development Applications
1 3 (1.01%) JIRA
General
1 98 (33.11%) Finance
2 16 (5.41%) Law
3 13 (4.39%) Banking
4 12 (4.05%) Legal
5 10 (3.38%) Advertising
6 6 (2.03%) Marketing
7 5 (1.69%) Manufacturing
7 5 (1.69%) Retail
8 3 (1.01%) Financial Institution
8 3 (1.01%) Local Government
8 3 (1.01%) Telecoms
9 2 (0.68%) Back Office
9 2 (0.68%) Electronics
9 2 (0.68%) Investment Banking
10 1 (0.34%) Aerospace
10 1 (0.34%) Front Office
Libraries, Frameworks & Software Standards
1 5 (1.69%) .NET
Miscellaneous
1 40 (13.51%) Analytical Skills
2 15 (5.07%) Statistics
3 10 (3.38%) Virtual Team
4 6 (2.03%) Blackberry
5 5 (1.69%) Driving Licence
5 5 (1.69%) Management Information System
6 4 (1.35%) CMDB
6 4 (1.35%) User Experience
7 2 (0.68%) Fat Client
7 2 (0.68%) Hedge funds
7 2 (0.68%) iPad
7 2 (0.68%) Performance Metrics
7 2 (0.68%) Replication
7 2 (0.68%) Social Media
7 2 (0.68%) Thin Client
8 1 (0.34%) BYOD
8 1 (0.34%) Client/Server
8 1 (0.34%) Fintech
8 1 (0.34%) Handset
8 1 (0.34%) Security Operations Centre
Operating Systems
1 94 (31.76%) Windows
2 39 (13.18%) Windows 7
3 28 (9.46%) Windows Server
4 18 (6.08%) Windows Server 2008
5 12 (4.05%) Windows 10
5 12 (4.05%) Windows Server 2012
6 10 (3.38%) Linux
7 6 (2.03%) Mac OS X
7 6 (2.03%) Windows Server 2003
7 6 (2.03%) Windows XP
8 3 (1.01%) Android
8 3 (1.01%) Unix
9 1 (0.34%) Mac OS X Server
9 1 (0.34%) Windows 8
Processes & Methodologies
1 201 (67.91%) ITIL
2 88 (29.73%) Service Delivery
3 66 (22.30%) Incident Management
4 55 (18.58%) Service Management
5 43 (14.53%) Service Desk Management
6 42 (14.19%) Line Management
7 41 (13.85%) Mentoring
8 38 (12.84%) Coaching
9 36 (12.16%) Change Management
9 36 (12.16%) Continuous Improvement
10 33 (11.15%) ITIL V3
10 33 (11.15%) Problem Management
11 30 (10.14%) Performance Management
12 29 (9.80%) People Management
13 19 (6.42%) ITSM
14 16 (5.41%) PRINCE2
15 14 (4.73%) Supplier Management
16 10 (3.38%) Matrix Management
16 10 (3.38%) Stakeholder Management
17 9 (3.04%) Information Security
Programming Languages
1 16 (5.41%) SQL
2 8 (2.70%) C
3 2 (0.68%) Java
3 2 (0.68%) JavaScript
4 1 (0.34%) T-SQL
Qualifications
1 78 (26.35%) ITIL Certification
2 15 (5.07%) MCP
3 12 (4.05%) Security Cleared
4 11 (3.72%) ITIL Foundation Certificate
5 8 (2.70%) Degree
5 8 (2.70%) Microsoft Certification
5 8 (2.70%) SC Cleared
6 7 (2.36%) MOS
7 6 (2.03%) HND
7 6 (2.03%) MCSA
7 6 (2.03%) MCSE
8 4 (1.35%) MCITP
9 3 (1.01%) CCNA
9 3 (1.01%) Cisco Certification
9 3 (1.01%) PRINCE2 Certification
10 1 (0.34%) A+ Certification
10 1 (0.34%) DBS Check
10 1 (0.34%) PMI Certification
10 1 (0.34%) PMP
10 1 (0.34%) Postgraduate
Quality Assurance & Compliance
1 87 (29.39%) SLA
2 11 (3.72%) ISO/IEC 27001
3 4 (1.35%) Sarbanes-Oxley
4 2 (0.68%) BS7799
5 1 (0.34%) QA
System Software
1 53 (17.91%) Active Directory
2 10 (3.38%) Hyper-V
3 7 (2.36%) VMware Infrastructure
4 6 (2.03%) XenApp
4 6 (2.03%) XenDesktop
5 3 (1.01%) Terminal Server
5 3 (1.01%) Virtual Desktop
5 3 (1.01%) vSphere
6 2 (0.68%) DFS Replication
6 2 (0.68%) Virtual Servers
7 1 (0.34%) Terminal Services
7 1 (0.34%) VMware ESXi
Systems Management
1 2 (0.68%) Systems Management Server (SMS)
1 2 (0.68%) WSUS
2 1 (0.34%) AirWatch
2 1 (0.34%) SCCM
Vendors
1 62 (20.95%) Microsoft
2 20 (6.76%) Citrix
2 20 (6.76%) VMware
3 13 (4.39%) Sun
4 8 (2.70%) Cisco
5 7 (2.36%) Remedy
6 6 (2.03%) Apple
7 5 (1.69%) AppSense
7 5 (1.69%) ServiceNow
8 3 (1.01%) BMC
9 2 (0.68%) Dell KACE
9 2 (0.68%) EMC
9 2 (0.68%) Facebook
9 2 (0.68%) Google
9 2 (0.68%) HP
9 2 (0.68%) MobileIron
9 2 (0.68%) NetApp
9 2 (0.68%) Nimble Storage
9 2 (0.68%) SAP
10 1 (0.34%) Twitter
Glasgow
Capita Internal Resourcing
Posted: 9 hours ago
Hertfordshire
IntaPeople
Salary: £30000 - £35000 per annum
Posted: Yesterday
Cardiff, South Glamorgan
CPS Group UK
Salary: £30000 - £40000 per annum + pension,bonus etc
Posted: Yesterday
Wembley, Middlesex
Jonothan Bosworth
Salary: £40000 - £50000 Per Annum
Posted: Yesterday
Bristol, Avon
South Gloucestershire Council
Salary: From £41,551 to £45,239 per annum
Posted: 3 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 5 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Competitive + Benefits
Posted: 6 days ago
City, London
Harrington Starr
Salary: £55000 - £65000 per annum
Posted: 5 days ago