The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 763 771 776
Rank change year-on-year
+8 +5
Permanent jobs requiring a Service Desk Manager 158 196 228
As % of all permanent IT jobs located in the UK 0.16% 0.18% 0.19%
As % of the Job Titles category 0.17% 0.19% 0.19%
Number of salaries quoted 139 186 207
Median salary £44,250 £42,500 £47,500
Median salary % change year-on-year
+4.11% -10.52%
90% offered a salary of more than £33,650 £35,000 £34,100
10% offered a salary of more than £52,500 £55,000 £65,000
UK excluding London median salary £43,000 £40,500 £42,500
% change year-on-year
+6.17% -4.70%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94551 104274 117052
As % of all permanent IT jobs located in the UK 96.30% 96.45% 96.49%
Number of salaries quoted 79526 85540 95895
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 30 May 2016 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 140 £45,000 +5.88% 14
London -4 49 £45,000 -5.26% 5
South East +25 30 £48,500 +15.47% 3
Yorkshire +25 20 £42,000 +12.00% 1
West Yorkshire +32 19 £42,000 +12.00% 1
Leeds +17 19 £42,000 +20.00% 1
West Midlands -13 15 £46,250 +19.35%
City of London +36 11 £47,500 -11.62% 2
Buckinghamshire +38 10 £56,250 +32.35% 1
South West +1 10 £32,500 -8.86% 2
East Midlands +17 7 £30,500 -26.94%
Wiltshire - 7 £32,500 - 2
Sidcup - 6 £47,500 -
Milton Keynes - 6 £72,500 -
Kent - 6 £50,000 -
Warwickshire -3 5 £50,000 +69.49%
Abingdon - 5 £48,500 -
Oxfordshire - 5 £48,500 -
Chippenham - 4 £32,250 - 1
Northampton - 4 - -
Northamptonshire - 4 - -
Hertfordshire +26 3 £50,000 +66.66%
Surrey +13 3 £37,500 +53.06%
North West +13 3 £45,000 +12.50% 1
East of England +11 3 £50,000 +25.00% 1
Manchester +6 3 £45,000 +28.57% 1
Bristol 0 3 £47,500 +33.19%
Berkshire -9 3 £50,000 +16.95% 2
Newcastle upon Tyne - 3 £32,500 - 1
Swindon - 3 £32,500 - 1

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 30 May 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 229 (71.12%) ITIL
2 105 (32.61%) Windows
3 104 (32.30%) Service Delivery
4 102 (31.68%) SLA
5 101 (31.37%) Finance
6 88 (27.33%) ITIL Certification
7 71 (22.05%) Incident Management
8 70 (21.74%) Microsoft
9 63 (19.57%) Active Directory
10 58 (18.01%) Service Management
11 51 (15.84%) Line Management
12 48 (14.91%) Windows 7
13 47 (14.60%) Service Desk Management
14 45 (13.98%) ITIL V3
15 43 (13.35%) Mentoring
16 42 (13.04%) Continuous Improvement
16 42 (13.04%) Performance Management
17 41 (12.73%) Change Management
18 38 (11.80%) Problem Management
18 38 (11.80%) MS Office
19 36 (11.18%) Coaching
20 35 (10.87%) Analytical Skills
21 33 (10.25%) People Management
22 29 (9.01%) Windows Server
23 26 (8.07%) ITSM
24 25 (7.76%) MS Excel
25 23 (7.14%) Windows Server 2008
26 22 (6.83%) PRINCE2
27 21 (6.52%) Sun
28 20 (6.21%) Statistics

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.35%) MS Exchange
2 8 (2.48%) Exchange Server 2010
3 4 (1.24%) Exchange Server 2007
3 4 (1.24%) Skype for Business
4 3 (0.93%) Exchange Server 2013
4 3 (0.93%) SharePoint
5 2 (0.62%) Confluence
6 1 (0.31%) Exchange Server 2003
6 1 (0.31%) IIS
6 1 (0.31%) SharePoint 2013
Applications
1 38 (11.80%) MS Office
2 25 (7.76%) MS Excel
3 5 (1.55%) MS PowerPoint
Business Applications
1 3 (0.93%) Remedy ITSM
2 2 (0.62%) Dynamics CRM
2 2 (0.62%) SAP Oil and Gas
Cloud Services
1 8 (2.48%) Office 365
2 5 (1.55%) SaaS
3 3 (0.93%) Google Apps
3 3 (0.93%) IaaS
4 1 (0.31%) Microsoft Azure
Communications & Networking
1 15 (4.66%) DHCP
1 15 (4.66%) DNS
2 14 (4.35%) TCP/IP
3 10 (3.11%) Broadband
4 7 (2.17%) LAN
4 7 (2.17%) VPN
5 6 (1.86%) ATM
5 6 (1.86%) WAN
6 5 (1.55%) Firewall
6 5 (1.55%) VoIP
7 4 (1.24%) Intranet
7 4 (1.24%) SAN
7 4 (1.24%) Wireless
8 2 (0.62%) Cisco IOS
8 2 (0.62%) IP Telephony
8 2 (0.62%) Kerberos
8 2 (0.62%) Skype
8 2 (0.62%) VLAN
8 2 (0.62%) Wi-Fi
9 1 (0.31%) NAS
Database & Business Intelligence
1 7 (2.17%) SQL Server
2 5 (1.55%) Crystal Reports
Development Applications
1 3 (0.93%) JIRA
General
1 101 (31.37%) Finance
2 15 (4.66%) Law
3 14 (4.35%) Banking
3 14 (4.35%) Legal
4 9 (2.80%) Advertising
5 6 (1.86%) Manufacturing
5 6 (1.86%) Retail
6 5 (1.55%) Financial Institution
6 5 (1.55%) Marketing
7 4 (1.24%) Investment Banking
7 4 (1.24%) Local Government
8 3 (0.93%) Back Office
8 3 (0.93%) Telecoms
9 2 (0.62%) Electronics
10 1 (0.31%) Aerospace
10 1 (0.31%) Front Office
Libraries, Frameworks & Software Standards
1 4 (1.24%) .NET
2 2 (0.62%) Doctrine
Miscellaneous
1 35 (10.87%) Analytical Skills
2 20 (6.21%) Statistics
3 10 (3.11%) Blackberry
4 7 (2.17%) Management Information System
5 5 (1.55%) CMDB
5 5 (1.55%) Driving Licence
6 4 (1.24%) Hedge funds
7 3 (0.93%) Performance Metrics
8 2 (0.62%) Social Media
9 1 (0.31%) BYOD
9 1 (0.31%) Client/Server
9 1 (0.31%) Computer Science
9 1 (0.31%) Fintech
9 1 (0.31%) FMCG
9 1 (0.31%) iPad
9 1 (0.31%) Life Science
9 1 (0.31%) Security Operations Centre
9 1 (0.31%) Wiki
Operating Systems
1 105 (32.61%) Windows
2 48 (14.91%) Windows 7
3 29 (9.01%) Windows Server
4 23 (7.14%) Windows Server 2008
5 19 (5.90%) Windows Server 2012
6 14 (4.35%) Windows 10
7 12 (3.73%) Windows Server 2003
8 9 (2.80%) Mac OS X
9 8 (2.48%) Linux
10 7 (2.17%) Android
11 5 (1.55%) Apple iOS
12 2 (0.62%) Windows 8
12 2 (0.62%) Windows XP
13 1 (0.31%) Mac OS X Server
13 1 (0.31%) Unix
Processes & Methodologies
1 229 (71.12%) ITIL
2 104 (32.30%) Service Delivery
3 71 (22.05%) Incident Management
4 58 (18.01%) Service Management
5 51 (15.84%) Line Management
6 47 (14.60%) Service Desk Management
7 45 (13.98%) ITIL V3
8 43 (13.35%) Mentoring
9 42 (13.04%) Continuous Improvement
9 42 (13.04%) Performance Management
10 41 (12.73%) Change Management
11 38 (11.80%) Problem Management
12 36 (11.18%) Coaching
13 33 (10.25%) People Management
14 26 (8.07%) ITSM
15 22 (6.83%) PRINCE2
16 16 (4.97%) E-Commerce
17 14 (4.35%) Supplier Management
18 11 (3.42%) Information Security
18 11 (3.42%) Stakeholder Management
Programming Languages
1 16 (4.97%) SQL
2 8 (2.48%) C
3 2 (0.62%) Java
3 2 (0.62%) JavaScript
4 1 (0.31%) T-SQL
Qualifications
1 88 (27.33%) ITIL Certification
2 12 (3.73%) Degree
2 12 (3.73%) ITIL Foundation Certificate
2 12 (3.73%) MCP
3 10 (3.11%) Microsoft Certification
4 9 (2.80%) HND
5 6 (1.86%) MCITP
5 6 (1.86%) MCSA
5 6 (1.86%) MCSE
6 5 (1.55%) MOS
6 5 (1.55%) Security Cleared
7 4 (1.24%) CCNA
7 4 (1.24%) Cisco Certification
8 3 (0.93%) PRINCE2 Certification
8 3 (0.93%) SC Cleared
9 2 (0.62%) MCTS
10 1 (0.31%) PMI Certification
10 1 (0.31%) PMP
Quality Assurance & Compliance
1 102 (31.68%) SLA
2 13 (4.04%) ISO/IEC 27001
3 4 (1.24%) Sarbanes-Oxley
4 2 (0.62%) BS7799
System Software
1 63 (19.57%) Active Directory
2 15 (4.66%) Hyper-V
3 7 (2.17%) VMware Infrastructure
3 7 (2.17%) XenApp
3 7 (2.17%) XenDesktop
4 3 (0.93%) vSphere
5 1 (0.31%) Terminal Server
5 1 (0.31%) Terminal Services
5 1 (0.31%) VMware ESXi
Systems Management
1 3 (0.93%) SCCM
2 1 (0.31%) AirWatch
2 1 (0.31%) Backup Exec
Vendors
1 70 (21.74%) Microsoft
2 21 (6.52%) Sun
3 19 (5.90%) VMware
4 15 (4.66%) Citrix
5 8 (2.48%) Cisco
6 6 (1.86%) Remedy
7 5 (1.55%) AppSense
8 4 (1.24%) Apple
8 4 (1.24%) HP
8 4 (1.24%) ServiceNow
9 3 (0.93%) BMC
9 3 (0.93%) Google
10 2 (0.62%) Altiris
10 2 (0.62%) Computacenter
10 2 (0.62%) Dell
10 2 (0.62%) EMC
10 2 (0.62%) Facebook
10 2 (0.62%) MobileIron
10 2 (0.62%) NetApp
10 2 (0.62%) SAP
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