The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 758 770 793
Rank change year-on-year
+12 +23
Permanent jobs requiring a Service Desk Manager 107 199 193
As % of all permanent IT jobs located in the UK 0.12% 0.19% 0.17%
As % of the Job Titles category 0.12% 0.19% 0.17%
Number of salaries quoted 96 175 168
Median salary £42,500 £45,000 £39,500
Median salary % change year-on-year
-5.55% +13.92%
90% offered a salary of more than £31,000 £36,700 £31,500
10% offered a salary of more than £66,250 £57,500 £50,900
UK excluding London median salary £40,000 £42,500 £37,500
% change year-on-year
-5.88% +13.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86161 103624 111063
As % of all permanent IT jobs located in the UK 96.43% 96.54% 96.63%
Number of salaries quoted 71560 86373 91858
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 3 December 2016 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 89 £43,000 -4.44% 12
London +33 34 £50,000 +11.11% 5
South East +39 21 £45,000 -2.70%
North West -22 11 £45,000 +5.88% 1
Scotland +39 10 £31,000 -22.50% 1
City of London +36 8 £66,250 +35.89% 1
South West +5 8 £32,500 -18.75% 2
East of England +8 7 £40,000 -5.88%
Yorkshire - 7 £36,000 - 3
West Yorkshire - 7 £36,000 - 3
Berkshire +37 6 £32,500 -43.47%
Edinburgh +22 6 £31,000 -22.50%
Gloucestershire -2 6 £32,500 -27.77% 1
Surrey +8 5 £45,000 +5.88%
Leeds - 5 £35,000 - 1
Cambridgeshire - 5 £42,500 -
Buckinghamshire +14 4 £45,000 -11.76%
Wales -4 4 £43,248 +9.91%
South Wales -5 4 £43,248 +9.91%
Manchester -22 4 £47,500 +11.76% 1
Cardiff - 4 £43,248 -
Glasgow - 4 £31,000 - 1
Cheshire +13 3 £45,000 -
Lancashire - 3 £40,000 -
Crawley - 3 £50,000 -
West Sussex - 3 £50,000 -
Cambridge - 3 £40,000 -
Warrington - 3 £45,000 -
Preston - 3 £40,000 -
Wiltshire +16 2 £32,500 -13.33% 1

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 3 December 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 148 (65.20%) ITIL
2 75 (33.04%) Windows
3 69 (30.40%) SLA
4 55 (24.23%) Service Delivery
5 48 (21.15%) Microsoft
6 41 (18.06%) Finance
7 38 (16.74%) Service Management
8 35 (15.42%) ITIL Certification
9 33 (14.54%) Problem Management
9 33 (14.54%) Windows Server
10 31 (13.66%) Line Management
10 31 (13.66%) MS Office
11 30 (13.22%) Active Directory
12 29 (12.78%) MS Excel
12 29 (12.78%) Incident Management
13 28 (12.33%) Coaching
14 25 (11.01%) Change Management
15 23 (10.13%) Service Desk Management
16 22 (9.69%) Mentoring
16 22 (9.69%) Windows 7
17 21 (9.25%) Continuous Improvement
17 21 (9.25%) Analytical Skills
18 20 (8.81%) VMware
19 19 (8.37%) SQL
19 19 (8.37%) ITIL V3
20 18 (7.93%) MS Exchange
20 18 (7.93%) Legal
21 17 (7.49%) Stakeholder Management
21 17 (7.49%) Citrix
21 17 (7.49%) People Management

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (7.93%) MS Exchange
2 4 (1.76%) SharePoint
3 3 (1.32%) Exchange Server 2010
3 3 (1.32%) IIS
3 3 (1.32%) Oracle Workflow
4 2 (0.88%) CMS
4 2 (0.88%) Exchange Server 2013
5 1 (0.44%) Exchange Server 2007
5 1 (0.44%) Skype for Business
Applications
1 31 (13.66%) MS Office
2 29 (12.78%) MS Excel
3 4 (1.76%) MS PowerPoint
Business Applications
1 3 (1.32%) Oracle Assets
1 3 (1.32%) Oracle Financials
1 3 (1.32%) Oracle General Ledger
1 3 (1.32%) Oracle Internet Expenses
1 3 (1.32%) Oracle iProcurement
1 3 (1.32%) Oracle Payables
1 3 (1.32%) Oracle Receivables
1 3 (1.32%) SAP Oil and Gas
2 2 (0.88%) Dynamics NAV
3 1 (0.44%) Oracle EBS R12
Cloud Services
1 10 (4.41%) Microsoft Azure
2 9 (3.96%) Office 365
3 6 (2.64%) Amazon AWS
4 5 (2.20%) SaaS
Communications & Networking
1 11 (4.85%) Firewall
2 9 (3.96%) WAN
3 8 (3.52%) TCP/IP
4 7 (3.08%) LAN
5 6 (2.64%) IP Telephony
6 5 (2.20%) VPN
6 5 (2.20%) Wireless
7 4 (1.76%) DHCP
7 4 (1.76%) DNS
8 2 (0.88%) Wi-Fi
9 1 (0.44%) Cisco IOS
9 1 (0.44%) Ethernet
9 1 (0.44%) Intranet
9 1 (0.44%) SMTP
9 1 (0.44%) Unified Communications
9 1 (0.44%) VLAN
9 1 (0.44%) VoIP
Database & Business Intelligence
1 7 (3.08%) SQL Server
2 3 (1.32%) SQL Server 2008
3 2 (0.88%) Crystal Reports
Development Applications
1 10 (4.41%) JIRA
2 3 (1.32%) SQL Server Management Studio (SSMS)
General
1 41 (18.06%) Finance
2 18 (7.93%) Legal
3 8 (3.52%) Law
4 6 (2.64%) Telecoms
5 5 (2.20%) Manufacturing
5 5 (2.20%) Marketing
6 3 (1.32%) Advertising
6 3 (1.32%) Banking
6 3 (1.32%) Electronics
7 2 (0.88%) Retail
8 1 (0.44%) Billing
8 1 (0.44%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (1.32%) WCF
2 2 (0.88%) .NET
3 1 (0.44%) Software Packaging
Miscellaneous
1 21 (9.25%) Analytical Skills
2 11 (4.85%) Management Information System
3 10 (4.41%) Performance Metrics
4 6 (2.64%) Fat Client
4 6 (2.64%) Thin Client
5 4 (1.76%) Replication
5 4 (1.76%) User Experience
6 3 (1.32%) Statistics
7 2 (0.88%) Blackberry
7 2 (0.88%) Driving Licence
7 2 (0.88%) Telematics
8 1 (0.44%) Clustering
8 1 (0.44%) CMDB
8 1 (0.44%) Computer Science
8 1 (0.44%) Data Protection Act
8 1 (0.44%) Freedom of Information
8 1 (0.44%) IVR
8 1 (0.44%) Mobile Computing
8 1 (0.44%) NHS
8 1 (0.44%) Tandem
Operating Systems
1 75 (33.04%) Windows
2 33 (14.54%) Windows Server
3 22 (9.69%) Windows 7
4 10 (4.41%) Windows Server 2008
5 9 (3.96%) Windows 10
6 6 (2.64%) Windows 8
6 6 (2.64%) Windows XP
7 5 (2.20%) Apple iOS
7 5 (2.20%) Linux
7 5 (2.20%) Mac OS X
7 5 (2.20%) Windows Server 2012
8 4 (1.76%) Unix
9 3 (1.32%) Android
9 3 (1.32%) Mac OS
9 3 (1.32%) Windows Mobile
10 1 (0.44%) Windows Server 2003
Processes & Methodologies
1 148 (65.20%) ITIL
2 55 (24.23%) Service Delivery
3 38 (16.74%) Service Management
4 33 (14.54%) Problem Management
5 31 (13.66%) Line Management
6 29 (12.78%) Incident Management
7 28 (12.33%) Coaching
8 25 (11.01%) Change Management
9 23 (10.13%) Service Desk Management
10 22 (9.69%) Mentoring
11 21 (9.25%) Continuous Improvement
12 19 (8.37%) ITIL V3
13 17 (7.49%) People Management
13 17 (7.49%) Stakeholder Management
14 14 (6.17%) Data Protection
14 14 (6.17%) Performance Management
15 12 (5.29%) Time Management
16 11 (4.85%) Asset Management
16 11 (4.85%) Project Management
16 11 (4.85%) SDLC
Programming Languages
1 19 (8.37%) SQL
2 4 (1.76%) VB
3 3 (1.32%) C
3 3 (1.32%) PowerShell
4 2 (0.88%) C#
4 2 (0.88%) Java
Qualifications
1 35 (15.42%) ITIL Certification
2 15 (6.61%) Microsoft Certification
3 12 (5.29%) Degree
3 12 (5.29%) Security Cleared
4 11 (4.85%) MCP
4 11 (4.85%) SC Cleared
5 8 (3.52%) MCSE
6 6 (2.64%) MCITP
6 6 (2.64%) MCSA
7 4 (1.76%) MCDST
8 3 (1.32%) A+ Certification
8 3 (1.32%) CCNA
8 3 (1.32%) Cisco Certification
9 2 (0.88%) ITIL Foundation Certificate
10 1 (0.44%) BPSS Clearance
10 1 (0.44%) CCNP
10 1 (0.44%) DBS Check
10 1 (0.44%) GNVQ
10 1 (0.44%) MOS
10 1 (0.44%) Six Sigma Black Belt
Quality Assurance & Compliance
1 69 (30.40%) SLA
2 10 (4.41%) ISO/IEC 27001
3 6 (2.64%) ISO 9000
4 4 (1.76%) QA
5 2 (0.88%) ISO 9001
5 2 (0.88%) Sarbanes-Oxley
System Software
1 30 (13.22%) Active Directory
2 12 (5.29%) VMware Infrastructure
3 4 (1.76%) DFS Replication
3 4 (1.76%) Terminal Server
4 3 (1.32%) Hyper-V
5 2 (0.88%) Terminal Services
5 2 (0.88%) XenApp
6 1 (0.44%) Virtual Servers
6 1 (0.44%) XenDesktop
Systems Management
1 4 (1.76%) AirWatch
1 4 (1.76%) Systems Management Server (SMS)
1 4 (1.76%) WSUS
2 2 (0.88%) Backup Exec
3 1 (0.44%) Failover Clustering
Vendors
1 48 (21.15%) Microsoft
2 20 (8.81%) VMware
3 17 (7.49%) Citrix
4 16 (7.05%) Cisco
5 11 (4.85%) ServiceNow
6 10 (4.41%) Atlassian
7 7 (3.08%) Remedy
8 5 (2.20%) Apple
9 4 (1.76%) Dell KACE
9 4 (1.76%) LANDesk
9 4 (1.76%) Oracle
10 3 (1.32%) NetApp
10 3 (1.32%) SAP
11 2 (0.88%) Altiris
11 2 (0.88%) Google
12 1 (0.44%) Adobe
12 1 (0.44%) Avaya
12 1 (0.44%) Salesforce.com
12 1 (0.44%) SonicWALL
12 1 (0.44%) Sun
London
Etech Partners
Salary: Up to £65,000 per annum + Benefits
Posted: 2 days ago
Bradford, West Yorkshire
Yorkshire Water
Salary: From £23,139 to £28,923 per annum depending on experience
Posted: 2 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: Yesterday
Walsall, West Midlands (County)
Senitor Associates
Salary: £30000 - £35000 per annum + Great company + Benefits
Posted: Yesterday
Gloucester
Hays Specialist Recruitment Ltd
Posted: 9 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £35000 - £45000 per annum + Benefits
Posted: 3 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 5 days ago
Leeds
Recruitment Genius Ltd
Salary: £32000 - £38000 per annum
Posted: 5 days ago
City of London
Hays London City Cheapside
Posted: 18 days ago
Swindon, Wiltshire
Resourcing People Ltd.
Salary: + Benefits Package
Posted: 5 days ago
London
Interquest - IQ Public Sector
Salary: £35000 - £40000 per annum
Posted: 25 days ago
Wetherby
Computer Futures
Salary: competitive
Posted: 16 days ago