The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 738 711 784
Rank change year-on-year
-27 +73
Permanent jobs requiring a Service Desk Manager 164 166 117
As % of all permanent IT jobs located in the UK 0.14% 0.16% 0.10%
As % of the Job Titles category 0.15% 0.17% 0.11%
Number of salaries quoted 156 155 105
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £31,100 £30,000 £32,500
10% offered a salary of more than £57,000 £52,500 £65,000
UK excluding London average salary £37,500 £37,500 £37,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 19 September 2014 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 158 £40,000 -3.03% 14
London -39 50 £48,750 -2.50% 2
South East -15 37 £37,500 +7.14% 5
East of England -9 24 £42,500 +21.42% 1
Berkshire +16 17 £42,000 +12.00% 1
Yorkshire -49 17 £36,000 -15.29% 2
Cambridgeshire +9 15 £42,500 +23.63% 1
City of London +3 15 £50,000 -
South West - 15 £35,000 - 2
South Yorkshire -5 13 £37,500 -3.84% 2
Sheffield -11 13 £37,500 -11.76% 2
Bristol - 11 £36,581 - 2
Abingdon - 9 £36,000 - 2
Oxfordshire - 9 £36,000 - 3
North West -18 8 £37,500 - 1
Peterborough - 6 £40,000 -
West Midlands -9 5 £40,000 -5.88% 1
Cheshire -9 5 £37,500 -
Scotland -12 4 £40,750 +25.38%
Leeds -48 4 £27,000 -37.57%
West Yorkshire -54 4 £27,000 -36.47%
Maidenhead - 4 £32,500 -
Surrey +1 3 £26,375 -41.38%
Reading -3 3 £45,000 +5.88% 1
Kent -5 3 £31,500 -37.00%
Cambridge -9 3 £42,500 +21.42% 1
Hertfordshire -10 3 £40,000 -5.88%
Dorset - 3 £31,500 -
Essex - 3 £43,500 -
Coventry - 3 £40,000 -

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 250 (75.30%) ITIL
2 124 (37.35%) SLA
3 107 (32.23%) Windows
4 89 (26.81%) Service Management
5 85 (25.60%) ITIL Certification
6 80 (24.10%) Microsoft
7 78 (23.49%) Active Directory
8 76 (22.89%) Service Delivery
9 72 (21.69%) Finance
10 61 (18.37%) Incident Management
11 50 (15.06%) Problem Management
12 46 (13.86%) MS Excel
13 43 (12.95%) Windows 7
14 42 (12.65%) MS Office
15 29 (8.73%) Mentoring
16 28 (8.43%) Service Desk Management
16 28 (8.43%) Continuous Improvement
17 26 (7.83%) MS Exchange
17 26 (7.83%) Citrix
17 26 (7.83%) ITSM
18 25 (7.53%) VMware
18 25 (7.53%) WAN
18 25 (7.53%) Line Management
19 24 (7.23%) Project Management
20 23 (6.93%) ServiceNow
20 23 (6.93%) Degree
20 23 (6.93%) Analytical Skills
21 22 (6.63%) VPN
21 22 (6.63%) Microsoft Certification
22 19 (5.72%) SQL

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (7.83%) MS Exchange
2 10 (3.01%) Blackberry Enterprise Server
2 10 (3.01%) Exchange Server 2007
3 9 (2.71%) SharePoint
4 7 (2.11%) Lync
5 5 (1.51%) IIS
6 4 (1.20%) IBM Notes
6 4 (1.20%) Quickr
7 3 (0.90%) Exchange Server 2010
7 3 (0.90%) SharePoint 2010
8 1 (0.30%) CMS
8 1 (0.30%) Exchange Server 2000
Applications
1 46 (13.86%) MS Excel
2 42 (12.65%) MS Office
3 5 (1.51%) MS Visio
4 2 (0.60%) MS PowerPoint
5 1 (0.30%) Spreadsheet
5 1 (0.30%) MS Project
Business Applications
1 5 (1.51%) Dynamics CRM
2 2 (0.60%) Remedy ITSM
2 2 (0.60%) Advent Moxy
3 1 (0.30%) SAP BPC
3 1 (0.30%) Agresso
3 1 (0.30%) SAP SD
3 1 (0.30%) Oracle Applications
Cloud Services
1 3 (0.90%) SaaS
2 2 (0.60%) Cloud Computing
3 1 (0.30%) Google Apps
3 1 (0.30%) Office 365
Communications & Networking
1 25 (7.53%) WAN
2 22 (6.63%) VPN
3 18 (5.42%) LAN
4 9 (2.71%) VLAN
5 8 (2.41%) Firewall
6 7 (2.11%) DNS
6 7 (2.11%) TCP/IP
7 6 (1.81%) MPLS
7 6 (1.81%) Wireless
8 5 (1.51%) ISDN
9 4 (1.20%) Internet
9 4 (1.20%) VoIP
9 4 (1.20%) Structured Cabling
10 3 (0.90%) Asterisk PBX
10 3 (0.90%) WLAN
10 3 (0.90%) SMS
10 3 (0.90%) POP3
11 2 (0.60%) SMTP
11 2 (0.60%) DHCP
12 1 (0.30%) SSL
Database & Business Intelligence
1 9 (2.71%) SQL Server
2 4 (1.20%) MySQL
3 1 (0.30%) Data Warehouse
3 1 (0.30%) SAP BW
General
1 72 (21.69%) Finance
2 18 (5.42%) Retail
2 18 (5.42%) Legal
3 16 (4.82%) Law
4 13 (3.92%) Banking
5 11 (3.31%) Telecoms
6 6 (1.81%) Financial Institution
7 4 (1.20%) Manufacturing
8 1 (0.30%) Billing
8 1 (0.30%) Dutch Language
8 1 (0.30%) French Language
8 1 (0.30%) German Language
8 1 (0.30%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.30%) ODBC
1 1 (0.30%) X-Windows
1 1 (0.30%) Application Packaging
Miscellaneous
1 23 (6.93%) Analytical Skills
2 19 (5.72%) Blackberry
3 16 (4.82%) Management Information System
4 10 (3.01%) EPoS
4 10 (3.01%) Statistics
5 9 (2.71%) iPhone
6 8 (2.41%) User Experience
7 6 (1.81%) Hedge funds
8 5 (1.51%) Computer Science
9 4 (1.20%) Fat Client
9 4 (1.20%) Thin Client
10 3 (0.90%) IVR
11 2 (0.60%) iPad
11 2 (0.60%) Client/Server
11 2 (0.60%) NHS
11 2 (0.60%) Mainframe
11 2 (0.60%) IBM Mainframe
11 2 (0.60%) Video Conferencing
12 1 (0.30%) Data Extraction
12 1 (0.30%) CMDB
Operating Systems
1 107 (32.23%) Windows
2 43 (12.95%) Windows 7
3 14 (4.22%) Windows Server 2008
4 12 (3.61%) Windows 8
5 11 (3.31%) Windows XP
6 8 (2.41%) Linux
7 6 (1.81%) Windows Server 2003
7 6 (1.81%) Windows Server 2012
8 4 (1.20%) UNIX
8 4 (1.20%) Android
9 1 (0.30%) Mac OS
9 1 (0.30%) Mac OS X
Processes & Methodologies
1 250 (75.30%) ITIL
2 89 (26.81%) Service Management
3 76 (22.89%) Service Delivery
4 61 (18.37%) Incident Management
5 50 (15.06%) Problem Management
6 29 (8.73%) Mentoring
7 28 (8.43%) Service Desk Management
7 28 (8.43%) Continuous Improvement
8 26 (7.83%) ITSM
9 25 (7.53%) Line Management
10 24 (7.23%) Project Management
11 19 (5.72%) Change Management
12 18 (5.42%) Supplier Management
13 16 (4.82%) People Management
13 16 (4.82%) Release Management
14 13 (3.92%) Time Management
14 13 (3.92%) Coaching
15 11 (3.31%) Disaster Recovery
15 11 (3.31%) CRM
16 10 (3.01%) ITIL V3
Programming Languages
1 19 (5.72%) SQL
Qualifications
1 85 (25.60%) ITIL Certification
2 23 (6.93%) Degree
3 22 (6.63%) Microsoft Certification
4 15 (4.52%) MCSE
5 10 (3.01%) MCITP
6 5 (1.51%) MCSA
6 5 (1.51%) MCP
7 3 (0.90%) ITIL Foundation Certificate
8 2 (0.60%) Security Cleared
8 2 (0.60%) Cisco Certification
8 2 (0.60%) PRINCE2 Certification
8 2 (0.60%) CCNA
9 1 (0.30%) ISEB
9 1 (0.30%) MBA
9 1 (0.30%) MCDST
9 1 (0.30%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 124 (37.35%) SLA
2 8 (2.41%) ISO/IEC 27001
3 5 (1.51%) COBIT
4 3 (0.90%) QA
4 3 (0.90%) ISO 9001
5 1 (0.30%) Sarbanes-Oxley
System Software
1 78 (23.49%) Active Directory
2 5 (1.51%) Terminal Services
2 5 (1.51%) VMware Infrastructure
3 3 (0.90%) XenApp
4 2 (0.60%) XenDesktop
4 2 (0.60%) vSphere
4 2 (0.60%) VMware ESX
4 2 (0.60%) Microsoft App-V
4 2 (0.60%) Citrix Presentation Server
5 1 (0.30%) Hyper-V
Systems Management
1 6 (1.81%) SCCM
2 4 (1.20%) Backup Exec
3 3 (0.90%) Cisco UCCX
4 2 (0.60%) SCOM
Vendors
1 80 (24.10%) Microsoft
2 26 (7.83%) Citrix
3 25 (7.53%) VMware
4 23 (6.93%) ServiceNow
5 17 (5.12%) Remedy
6 11 (3.31%) Cisco
7 7 (2.11%) McAfee
8 6 (1.81%) IBM
9 5 (1.51%) HP
10 4 (1.20%) Lotus
10 4 (1.20%) CheckPoint
11 3 (0.90%) Apple
11 3 (0.90%) Dell
11 3 (0.90%) Sun
11 3 (0.90%) Reuters
11 3 (0.90%) Bloomberg
11 3 (0.90%) LANDesk
11 3 (0.90%) Pega
12 2 (0.60%) Novell
12 2 (0.60%) Advent
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
ARM Ltd
Salary: Unspecified
Posted: 2 days ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: 2 days ago
Newport, Gwent
Global Technology Solutions Ltd
Salary: £28000 - £35000 per annum + bonus+ben
Posted: 2 days ago
Abingdon, Oxfordshire
RM Education
Salary: £35k - £45k per annum + 5% Bonus
Posted: 4 days ago
Abingdon, Oxfordshire
RM Education
Salary: £35000 - £45000 per annum + 5% bonus
Posted: 4 days ago
Burnley, Lancashire
NES Global Talent
Salary: £35000 to £45000 per annum
Posted: 4 days ago
London
Esum
Salary: From £65,000 to £75,000 per annum + Bonus + Bens
Posted: 5 days ago
Central London / West End
Ampersand Consulting
Salary: £45000 - £50000 per annum + Bonus + Benefits
Posted: 5 days ago
Witney, Oxfordshire
Corriculo
Salary: Up to £37,600 per annum including on-call + Benefits
Posted: 6 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £30,000 to £40,000 per annum
Posted: 10 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 11 days ago
Reading
Hays IT - Uk Posting account
Salary: £38000.00 - £45000.00 per annum
Posted: 25 days ago