The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 763 734 783
Rank change year-on-year
-29 +49
Permanent jobs requiring a Service Desk Manager 133 208 186
As % of all permanent IT jobs located in the UK 0.14% 0.19% 0.16%
As % of the Job Titles category 0.14% 0.20% 0.17%
Number of salaries quoted 119 184 177
Median salary £40,000 £42,500 £40,000
Median salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £30,000 £33,500 £31,500
10% offered a salary of more than £53,000 £55,000 £57,750
UK excluding London median salary £38,500 £40,000 £37,500
% change year-on-year
-3.75% +6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92091 104182 108737
As % of all permanent IT jobs located in the UK 96.30% 96.24% 96.44%
Number of salaries quoted 77057 86801 87903
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 27 September 2016 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 112 £42,500 - 6
South East +44 34 £42,500 -5.55%
London -32 29 £43,750 -2.77% 1
Surrey +31 15 £42,500 -
Scotland +29 11 £31,000 -20.51% 1
South West -19 11 £35,000 -12.50%
Cardiff +20 10 £30,000 -31.42%
Wales +13 10 £30,000 -25.00%
South Wales +10 10 £30,000 -25.00%
West Midlands -13 10 £42,000 -28.51%
Yorkshire +25 9 £32,500 -18.75%
Berkshire +18 9 £50,000 -13.04%
Edinburgh +15 9 £31,000 -22.50% 1
City of London +29 8 £62,500 +66.66% 1
Birmingham - 8 £42,000 -
East Midlands +10 7 £33,500 +11.66% 2
Leatherhead - 7 £42,500 -
East of England +10 6 £55,000 +22.22% 2
Leeds +28 5 £32,500 -
West Yorkshire +18 5 £32,500 -18.75%
Buckinghamshire +17 5 £37,500 -
Bristol +8 5 £45,000 +12.50%
North West +6 5 £45,000 +5.88% 1
Cheshire +32 4 £45,000 +38.46%
Nottinghamshire +5 4 £27,500 -44.16%
Nottingham +5 4 £27,500 -44.16%
Chelmsford +1 4 £55,000 +3.77%
Essex +1 4 £55,000 +8.91%
Gloucestershire -6 4 £35,000 -22.22%
Bracknell - 4 - -

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 169 (63.30%) ITIL
2 90 (33.71%) Windows
3 82 (30.71%) SLA
4 63 (23.60%) Service Delivery
4 63 (23.60%) Finance
5 60 (22.47%) Microsoft
6 54 (20.22%) Service Management
7 48 (17.98%) ITIL Certification
8 45 (16.85%) MS Office
9 43 (16.10%) Active Directory
9 43 (16.10%) Incident Management
10 34 (12.73%) Coaching
11 32 (11.99%) MS Excel
11 32 (11.99%) Windows Server
12 31 (11.61%) Service Desk Management
13 30 (11.24%) Line Management
14 29 (10.86%) Windows 7
15 28 (10.49%) Problem Management
16 27 (10.11%) Analytical Skills
16 27 (10.11%) Change Management
17 24 (8.99%) Mentoring
18 23 (8.61%) People Management
19 22 (8.24%) Continuous Improvement
19 22 (8.24%) MS Exchange
19 22 (8.24%) SQL
20 19 (7.12%) ITIL V3
21 18 (6.74%) Citrix
22 17 (6.37%) VMware
22 17 (6.37%) Security Cleared
23 16 (5.99%) Legal

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.24%) MS Exchange
2 7 (2.62%) Exchange Server 2010
3 4 (1.50%) Exchange Server 2013
3 4 (1.50%) SharePoint
3 4 (1.50%) Skype for Business
4 3 (1.12%) IIS
4 3 (1.12%) Oracle Workflow
5 1 (0.37%) CMS
5 1 (0.37%) Exchange Server 2007
5 1 (0.37%) SharePoint 2013
Applications
1 45 (16.85%) MS Office
2 32 (11.99%) MS Excel
3 6 (2.25%) MS PowerPoint
Business Applications
1 3 (1.12%) Oracle Assets
1 3 (1.12%) Oracle Financials
1 3 (1.12%) Oracle General Ledger
1 3 (1.12%) Oracle Internet Expenses
1 3 (1.12%) Oracle iProcurement
1 3 (1.12%) Oracle Payables
1 3 (1.12%) Oracle Receivables
2 2 (0.75%) SAP Oil and Gas
3 1 (0.37%) Dynamics CRM
3 1 (0.37%) Oracle EBS R12
Cloud Services
1 10 (3.75%) Office 365
2 6 (2.25%) Microsoft Azure
3 4 (1.50%) SaaS
4 3 (1.12%) Amazon AWS
Communications & Networking
1 12 (4.49%) Firewall
1 12 (4.49%) LAN
1 12 (4.49%) WAN
2 8 (3.00%) DHCP
2 8 (3.00%) DNS
2 8 (3.00%) TCP/IP
3 6 (2.25%) IP Telephony
4 5 (1.87%) ATM
4 5 (1.87%) VPN
5 4 (1.50%) Cisco IOS
5 4 (1.50%) Wireless
6 2 (0.75%) SAN
6 2 (0.75%) Skype
6 2 (0.75%) VoIP
7 1 (0.37%) Ethernet
7 1 (0.37%) Extranet
7 1 (0.37%) Intranet
7 1 (0.37%) SMTP
7 1 (0.37%) VLAN
7 1 (0.37%) Wi-Fi
Database & Business Intelligence
1 8 (3.00%) SQL Server
2 7 (2.62%) Crystal Reports
3 3 (1.12%) SQL Server 2008
Development Applications
1 10 (3.75%) JIRA
2 3 (1.12%) SQL Server Management Studio (SSMS)
General
1 63 (23.60%) Finance
2 16 (5.99%) Legal
3 15 (5.62%) Law
4 8 (3.00%) Advertising
5 7 (2.62%) Manufacturing
5 7 (2.62%) Marketing
6 6 (2.25%) Banking
6 6 (2.25%) Retail
6 6 (2.25%) Telecoms
7 2 (0.75%) Electronics
8 1 (0.37%) Aerospace
8 1 (0.37%) Billing
8 1 (0.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (1.12%) .NET
1 3 (1.12%) WCF
Miscellaneous
1 27 (10.11%) Analytical Skills
2 7 (2.62%) Performance Metrics
3 6 (2.25%) Management Information System
4 5 (1.87%) Statistics
4 5 (1.87%) User Experience
5 4 (1.50%) Fat Client
5 4 (1.50%) Replication
5 4 (1.50%) Thin Client
6 3 (1.12%) Blackberry
7 2 (0.75%) CMDB
7 2 (0.75%) Driving Licence
7 2 (0.75%) Telematics
7 2 (0.75%) Virtual Team
8 1 (0.37%) Computer Science
8 1 (0.37%) Fintech
8 1 (0.37%) iPhone
8 1 (0.37%) Life Science
8 1 (0.37%) Security Operations Centre
8 1 (0.37%) Smartphone
8 1 (0.37%) Tandem
Operating Systems
1 90 (33.71%) Windows
2 32 (11.99%) Windows Server
3 29 (10.86%) Windows 7
4 14 (5.24%) Windows Server 2008
5 12 (4.49%) Windows 10
6 9 (3.37%) Linux
6 9 (3.37%) Mac OS X
6 9 (3.37%) Windows Server 2012
7 8 (3.00%) Windows XP
8 6 (2.25%) Windows 8
9 5 (1.87%) Android
10 4 (1.50%) Unix
11 3 (1.12%) Apple iOS
11 3 (1.12%) Mac OS
11 3 (1.12%) Windows Mobile
12 1 (0.37%) Windows Server 2003
Processes & Methodologies
1 169 (63.30%) ITIL
2 63 (23.60%) Service Delivery
3 54 (20.22%) Service Management
4 43 (16.10%) Incident Management
5 34 (12.73%) Coaching
6 31 (11.61%) Service Desk Management
7 30 (11.24%) Line Management
8 28 (10.49%) Problem Management
9 27 (10.11%) Change Management
10 24 (8.99%) Mentoring
11 23 (8.61%) People Management
12 22 (8.24%) Continuous Improvement
13 19 (7.12%) ITIL V3
14 14 (5.24%) Stakeholder Management
15 13 (4.87%) Data Protection
16 12 (4.49%) PRINCE2
17 10 (3.75%) ITSM
17 10 (3.75%) Performance Management
17 10 (3.75%) SDLC
18 8 (3.00%) Business Intelligence
Programming Languages
1 22 (8.24%) SQL
2 5 (1.87%) C
3 4 (1.50%) VB
4 1 (0.37%) PowerShell
4 1 (0.37%) T-SQL
Qualifications
1 48 (17.98%) ITIL Certification
2 17 (6.37%) Security Cleared
3 16 (5.99%) Microsoft Certification
4 14 (5.24%) MCP
5 12 (4.49%) SC Cleared
6 8 (3.00%) Degree
6 8 (3.00%) MCSE
7 7 (2.62%) ITIL Foundation Certificate
8 6 (2.25%) HND
8 6 (2.25%) MCITP
8 6 (2.25%) MCSA
8 6 (2.25%) MOS
9 4 (1.50%) A+ Certification
9 4 (1.50%) CCNA
9 4 (1.50%) Cisco Certification
10 3 (1.12%) MCDST
11 2 (0.75%) PRINCE2 Certification
12 1 (0.37%) CCNP
12 1 (0.37%) GNVQ
12 1 (0.37%) Postgraduate
Quality Assurance & Compliance
1 82 (30.71%) SLA
2 9 (3.37%) ISO/IEC 27001
3 4 (1.50%) ISO 9000
3 4 (1.50%) Sarbanes-Oxley
4 2 (0.75%) BS7799
4 2 (0.75%) ISO 9001
4 2 (0.75%) QA
System Software
1 43 (16.10%) Active Directory
2 11 (4.12%) VMware Infrastructure
3 7 (2.62%) Hyper-V
4 4 (1.50%) DFS Replication
4 4 (1.50%) Terminal Server
5 2 (0.75%) Virtual Servers
6 1 (0.37%) VMware ESXi
6 1 (0.37%) vSphere
6 1 (0.37%) XenApp
6 1 (0.37%) XenDesktop
Systems Management
1 4 (1.50%) AirWatch
1 4 (1.50%) Systems Management Server (SMS)
1 4 (1.50%) WSUS
2 2 (0.75%) Backup Exec
3 1 (0.37%) Failover Clustering
3 1 (0.37%) SCCM
Vendors
1 60 (22.47%) Microsoft
2 18 (6.74%) Citrix
3 17 (6.37%) VMware
4 16 (5.99%) Cisco
5 11 (4.12%) ServiceNow
6 9 (3.37%) Apple
6 9 (3.37%) Atlassian
7 7 (2.62%) Remedy
8 4 (1.50%) Dell KACE
8 4 (1.50%) LANDesk
8 4 (1.50%) Oracle
9 3 (1.12%) Sun
10 2 (0.75%) Altiris
10 2 (0.75%) HP
10 2 (0.75%) MobileIron
10 2 (0.75%) SAP
11 1 (0.37%) Dell
11 1 (0.37%) SolarWinds
11 1 (0.37%) SonicWALL
11 1 (0.37%) Zeacom
Huntingdon, Cambridgeshire
Nigel Frank International Ltd
Salary: £47000 per annum + Pension
Posted: 4 days ago
Barton-upon-Humber
Searchability
Salary: £23000 - £27000 per annum
Posted: Yesterday
Lincolnshire
Searchability
Salary: £23000 - £27000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £47,000 per annum + Healthcare & pension
Posted: 5 days ago
Preston, Lancashire
Adria Solutions Ltd
Salary: £35000 - £45000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £55000 - £65000 per annum
Posted: 3 days ago
Edinburgh, Midlothian
Capita Resourcing - IT Resourcing
Salary: £30000 - £32000 per annum + Pension & Benefits
Posted: 6 days ago