The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 686 753 801
Rank change year-on-year
+67 +48
Permanent jobs requiring a Service Desk Manager 219 175 89
As % of all permanent IT jobs located in the UK 0.20% 0.15% 0.080%
As % of the Job Titles category 0.21% 0.16% 0.085%
Number of salaries quoted 199 150 77
Average salary £42,000 £45,000 £42,500
Average salary % change year-on-year
-6.66% +5.88%
90% offered a salary of more than £34,000 £33,383 £33,000
10% offered a salary of more than £55,000 £57,500 £59,500
UK excluding London average salary £40,000 £40,000 £40,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104868 109684 105271
As % of all permanent IT jobs located in the UK 94.75% 94.59% 94.79%
Number of salaries quoted 85928 88706 87993
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 1 April 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +86 210 £42,000 -6.66% 19
London +8 90 £50,000 - 5
South East -3 49 £42,000 +1.20%
Berkshire +21 29 £42,000 -
Yorkshire +15 22 £34,750 -0.71% 1
Reading +5 17 £42,000 -
West Yorkshire 0 16 £32,500 -10.34%
East of England +15 14 £41,250 -8.33% 2
City of London +13 14 £48,750 -15.21% 2
Leeds +13 14 £32,500 -13.33%
South West -8 12 £36,000 - 6
Manchester +10 11 £38,500 +2.66% 1
North West +8 11 £38,500 +2.66% 4
West Midlands -6 8 £34,000 -8.10% 1
Hertfordshire +2 6 £42,500 -15.00% 1
Surrey -2 6 £37,500 -16.66%
East Midlands +20 5 £45,000 +28.57%
Bedfordshire +19 5 £42,500 - 1
Scotland +12 5 £47,500 +25.00%
Oxfordshire - 5 £50,000 -
Bristol - 5 £37,500 - 3
Cambridgeshire +15 4 £40,000 +22.60%
Croydon +14 4 £55,000 +10.00%
Peterborough +1 4 £40,000 +22.60%
South Yorkshire +1 4 £39,000 +11.42% 1
Hampshire 0 4 £50,000 +11.11%
Buckinghamshire -8 4 £45,000 +28.57%
Dorset - 4 £33,750 - 2
Stirling - 4 £48,750 -
Newbury - 4 £46,250 -

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 1 April 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 317 (80.25%) ITIL
2 160 (40.51%) SLA
3 143 (36.20%) Service Delivery
4 119 (30.13%) Windows
5 107 (27.09%) ITIL Certification
6 97 (24.56%) Service Management
7 73 (18.48%) Microsoft
8 69 (17.47%) Incident Management
9 67 (16.96%) MS Office
10 66 (16.71%) MS Excel
11 56 (14.18%) Problem Management
12 51 (12.91%) Line Management
13 48 (12.15%) Active Directory
14 46 (11.65%) Service Desk Management
15 44 (11.14%) ITSM
15 44 (11.14%) Finance
16 42 (10.63%) Change Management
16 42 (10.63%) Retail
16 42 (10.63%) Continuous Improvement
17 41 (10.38%) Coaching
17 41 (10.38%) Analytical Skills
18 40 (10.13%) Windows 7
18 40 (10.13%) Mentoring
18 40 (10.13%) People Management
19 38 (9.62%) Law
19 38 (9.62%) Legal
19 38 (9.62%) Degree
20 29 (7.34%) Performance Management
21 25 (6.33%) VMware
22 24 (6.08%) Banking

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 1 April 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (5.57%) MS Exchange
2 14 (3.54%) WorkSite
3 12 (3.04%) SharePoint
4 6 (1.52%) Exchange Server 2010
5 5 (1.27%) IIS
5 5 (1.27%) Lync
6 4 (1.01%) Blackberry Enterprise Server
7 2 (0.51%) Drupal
8 1 (0.25%) Exchange Server 2007
8 1 (0.25%) Exchange Server 2013
Applications
1 67 (16.96%) MS Office
2 66 (16.71%) MS Excel
3 9 (2.28%) MS PowerPoint
4 7 (1.77%) MS Visio
5 2 (0.51%) Spreadsheet
5 2 (0.51%) Adobe Creative Suite
5 2 (0.51%) MS Project
Business Applications
1 6 (1.52%) Dynamics CRM
2 5 (1.27%) Remedy ITSM
3 2 (0.51%) SAP BPC
4 1 (0.25%) Advent Moxy
4 1 (0.25%) SAP SD
4 1 (0.25%) SAP Oil and Gas
4 1 (0.25%) assyst
Cloud Services
1 8 (2.03%) Office 365
2 3 (0.76%) Microsoft Azure
3 1 (0.25%) SaaS
3 1 (0.25%) Cloud Computing
Communications & Networking
1 18 (4.56%) Firewall
2 12 (3.04%) VPN
3 9 (2.28%) Internet
3 9 (2.28%) TCP/IP
4 7 (1.77%) MPLS
4 7 (1.77%) SAN
4 7 (1.77%) LAN
4 7 (1.77%) VLAN
5 5 (1.27%) ISDN
5 5 (1.27%) Intranet
5 5 (1.27%) Extranet
6 4 (1.01%) WAN
6 4 (1.01%) NAS
7 3 (0.76%) Structured Cabling
8 2 (0.51%) VoIP
8 2 (0.51%) DNS
9 1 (0.25%) DECT
9 1 (0.25%) SMTP
9 1 (0.25%) DHCP
9 1 (0.25%) Ethernet
Database & Business Intelligence
1 7 (1.77%) SQL Server
2 2 (0.51%) SAP BW
2 2 (0.51%) SQL Server 2008
General
1 44 (11.14%) Finance
2 42 (10.63%) Retail
3 38 (9.62%) Law
3 38 (9.62%) Legal
4 24 (6.08%) Banking
5 13 (3.29%) Telecoms
6 11 (2.78%) Marketing
7 7 (1.77%) Publishing
8 6 (1.52%) Front Office
9 5 (1.27%) Investment Banking
10 4 (1.01%) Manufacturing
10 4 (1.01%) Advertising
10 4 (1.01%) French Language
10 4 (1.01%) German Language
10 4 (1.01%) Spanish Language
11 3 (0.76%) Back Office
12 2 (0.51%) Aerospace
13 1 (0.25%) Electronics
13 1 (0.25%) Financial Institution
Libraries, Frameworks & Software Standards
1 7 (1.77%) Doctrine
2 1 (0.25%) Application Packaging
Miscellaneous
1 41 (10.38%) Analytical Skills
2 21 (5.32%) Statistics
3 20 (5.06%) Blackberry
4 19 (4.81%) User Experience
5 15 (3.80%) Hedge funds
5 15 (3.80%) EPoS
6 12 (3.04%) Performance Metrics
7 11 (2.78%) Management Information System
8 6 (1.52%) FMCG
9 4 (1.01%) Equities
9 4 (1.01%) Foreign Exchange (FX)
10 3 (0.76%) PDA
11 2 (0.51%) Mainframe
12 1 (0.25%) DTV
12 1 (0.25%) NHS
12 1 (0.25%) Client/Server
12 1 (0.25%) PMI
12 1 (0.25%) Derivative
12 1 (0.25%) Computer Science
12 1 (0.25%) Life Science
Operating Systems
1 119 (30.13%) Windows
2 40 (10.13%) Windows 7
3 16 (4.05%) Windows Server 2008
4 10 (2.53%) Windows XP
5 8 (2.03%) Windows Server 2003
6 7 (1.77%) Linux
7 4 (1.01%) UNIX
7 4 (1.01%) Mac OS
7 4 (1.01%) Windows Server 2012
8 3 (0.76%) Windows 8
8 3 (0.76%) Windows 2000 Server
9 2 (0.51%) Mac OS X
10 1 (0.25%) Windows 2000
10 1 (0.25%) Windows Vista
10 1 (0.25%) Android
Processes & Methodologies
1 317 (80.25%) ITIL
2 143 (36.20%) Service Delivery
3 97 (24.56%) Service Management
4 69 (17.47%) Incident Management
5 56 (14.18%) Problem Management
6 51 (12.91%) Line Management
7 46 (11.65%) Service Desk Management
8 44 (11.14%) ITSM
9 42 (10.63%) Change Management
9 42 (10.63%) Continuous Improvement
10 41 (10.38%) Coaching
11 40 (10.13%) People Management
11 40 (10.13%) Mentoring
12 29 (7.34%) Performance Management
13 21 (5.32%) Root Cause Analysis
14 20 (5.06%) ITIL V3
15 17 (4.30%) Time Management
15 17 (4.30%) Stakeholder Management
16 16 (4.05%) Workflow
16 16 (4.05%) CRM
Programming Languages
1 19 (4.81%) SQL
2 5 (1.27%) C
Qualifications
1 107 (27.09%) ITIL Certification
2 38 (9.62%) Degree
3 15 (3.80%) MCP
4 8 (2.03%) Microsoft Certification
5 7 (1.77%) MCSE
6 6 (1.52%) CCNA
6 6 (1.52%) Cisco Certification
6 6 (1.52%) ITIL Foundation Certificate
7 5 (1.27%) MCITP
8 4 (1.01%) Security Cleared
9 3 (0.76%) SC Cleared
9 3 (0.76%) MCSA
9 3 (0.76%) PRINCE2 Certification
10 1 (0.25%) PMI Certification
10 1 (0.25%) ISEB
10 1 (0.25%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 160 (40.51%) SLA
2 6 (1.52%) ISO/IEC 27001
3 2 (0.51%) QA
3 2 (0.51%) Sarbanes-Oxley
System Software
1 48 (12.15%) Active Directory
2 10 (2.53%) VMware Infrastructure
3 5 (1.27%) Hyper-V
3 5 (1.27%) Terminal Services
4 3 (0.76%) XenServer
Systems Management
1 4 (1.01%) ITRS Geneos
2 2 (0.51%) Tivoli
2 2 (0.51%) Tivoli Storage Manager
3 1 (0.25%) SCCM
3 1 (0.25%) SCOM
Vendors
1 73 (18.48%) Microsoft
2 25 (6.33%) VMware
3 19 (4.81%) Citrix
4 10 (2.53%) ServiceNow
5 9 (2.28%) McAfee
5 9 (2.28%) Cisco
6 8 (2.03%) Remedy
7 5 (1.27%) SAP
7 5 (1.27%) SolarWinds
8 4 (1.01%) Avaya
8 4 (1.01%) Apple
8 4 (1.01%) Salesforce.com
9 3 (0.76%) Wyse
9 3 (0.76%) Meraki
9 3 (0.76%) Interwoven
9 3 (0.76%) Sun
9 3 (0.76%) HP
9 3 (0.76%) Dell
10 2 (0.51%) EMC
10 2 (0.51%) Progress
Bristol, Avon
Randstad Technologies
Salary: £30000.00 - £35000.00 per annum + £1500 on-call
Posted: 5 hours ago
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £38000.00 per annum
Posted: 6 hours ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £34000 - £35000 per annum
Posted: 11 hours ago
Manchester, Lancashire
Austin Moore Associates
Salary: Up to £35,000 per annum
Posted: 13 hours ago
Bath, Avon
People Source Consulting
Salary: £28000 - £35000 per annum
Posted: Yesterday
Warwickshire
Consult Solutions
Salary: £26000 - £33000 per annum + Benefits
Posted: 2 days ago
Bournemouth, Dorset
Vertical IT
Salary: £50000 - £60000 per annum + benefits
Posted: 5 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £60000.00 per annum
Posted: 6 days ago
St. Albans
Hays IT - Uk Posting account
Salary: £30000.00 per annum + Benefits
Posted: 7 days ago
Bristol
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 9 days ago
Sheffield
Capita - ITIN
Salary: £35000.00 - £40000.00 per annum
Posted: 9 days ago
London, United Kingdom
Teach First
Salary: £0 - £50,000 per year
Posted: 12 days ago
Poole
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum + Benefits
Posted: 12 days ago
Greenford
Networx Recruitment
Salary: £41,000 + Benefits
Posted: 13 days ago
Llanelli
Recruitment Genius
Salary: £20000 - £24000 per annum
Posted: 14 days ago
London
NFP Group Ltd
Salary: £45000 - £55000 per annum
Posted: 16 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £45000 - £48000 per annum
Posted: 21 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 27 days ago