The first table below looks at the demand for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 737 772 779
Rank change year-on-year
+35 +7
Permanent jobs requiring a Service Desk Manager 201 116 126
As % of all permanent IT jobs located in the UK 0.16% 0.10% 0.10%
As % of the Job Titles category 0.17% 0.11% 0.11%
Number of salaries quoted 173 99 97
Average salary £45,000 £46,000 £45,000
Average salary % change year-on-year
-2.17% +2.22%
90% offered a salary of more than £34,400 £33,000 £30,000
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London average salary £40,000 £45,000 £45,000
% change year-on-year
-11.11% -
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
115980 107065 119193
As % of all permanent IT jobs located in the UK 94.49% 94.69% 94.79%
Number of salaries quoted 94004 89146 102136
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 16 April 2014 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +33 179 £45,000 -10.00% 14
London -8 86 £47,500 -7.31% 4
South East +5 42 £45,000 -10.00% 2
City of London 0 21 £52,500 +14.13% 1
Surrey +13 17 £45,000 +16.12%
Yorkshire -44 16 £36,000 -4.00% 2
East of England +6 15 £45,000 -10.00% 2
Buckinghamshire -3 13 £34,500 -31.00% 1
Scotland -7 12 £38,000 -5.00%
North West +6 9 £40,250 +71.27% 1
Hampshire 0 9 £51,500 +21.17%
Glasgow -6 9 £36,500 -8.75%
Milton Keynes +11 8 £37,500 -25.00% 1
West Yorkshire -33 8 £37,500 -
Wales +10 7 £57,500 +64.28%
South Wales +5 7 £57,500 +57.53%
Hertfordshire - 7 £50,000 -
Cardiff - 7 £57,500 -
Southampton +8 6 £52,500 +16.66%
Bedfordshire -7 6 £42,500 -15.00%
Leeds -24 6 £37,500 -
Liverpool - 6 £42,500 -
South Yorkshire - 6 £35,500 - 2
Merseyside - 6 £42,500 -
East Midlands -27 5 £41,250 -2.94% 2
Sheffield - 5 £36,000 - 2
Watford - 5 £50,000 -
Luton -3 4 £42,500 -15.00%
Croydon -8 4 £45,000 +12.50% 1
West Sussex +2 3 £37,500 -15.73%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 16 April 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 211 (64.53%) ITIL
2 110 (33.64%) SLA
3 87 (26.61%) Windows
4 80 (24.46%) Microsoft
5 78 (23.85%) Service Delivery
5 78 (23.85%) Incident Management
6 68 (20.80%) ITIL Certification
7 67 (20.49%) Finance
8 64 (19.57%) Service Management
9 62 (18.96%) Active Directory
10 44 (13.46%) MS Office
11 43 (13.15%) Service Desk Management
12 41 (12.54%) Problem Management
13 38 (11.62%) Continuous Improvement
14 34 (10.40%) Windows 7
14 34 (10.40%) MS Exchange
14 34 (10.40%) Microsoft Certification
15 33 (10.09%) MS Excel
16 31 (9.48%) Citrix
17 29 (8.87%) Degree
18 25 (7.65%) Cisco
19 24 (7.34%) Telecoms
20 23 (7.03%) VMware
20 23 (7.03%) Project Management
21 21 (6.42%) Law
22 20 (6.12%) WAN
22 20 (6.12%) Performance Management
23 18 (5.50%) Windows Server 2008
23 18 (5.50%) LAN
23 18 (5.50%) Windows XP

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (10.40%) MS Exchange
2 7 (2.14%) IBM Notes
2 7 (2.14%) Lync
3 6 (1.83%) Blackberry Enterprise Server
4 3 (0.92%) Exchange Server 2003
4 3 (0.92%) Exchange Server 2010
4 3 (0.92%) Quickr
5 2 (0.61%) CMS
5 2 (0.61%) SharePoint
6 1 (0.31%) IIS
6 1 (0.31%) Apache
6 1 (0.31%) Tomcat
6 1 (0.31%) Exchange Server 2007
Applications
1 44 (13.46%) MS Office
2 33 (10.09%) MS Excel
3 1 (0.31%) MS Visio
3 1 (0.31%) Spreadsheet
3 1 (0.31%) MS Project
Business Applications
1 2 (0.61%) Remedy ITSM
Cloud Services
1 1 (0.31%) Cloud Computing
1 1 (0.31%) Google Apps
1 1 (0.31%) Office 365
Communications & Networking
1 20 (6.12%) WAN
2 18 (5.50%) LAN
3 16 (4.89%) Firewall
4 11 (3.36%) TCP/IP
5 8 (2.45%) VPN
6 6 (1.83%) VoIP
6 6 (1.83%) Broadband
7 4 (1.22%) DNS
7 4 (1.22%) Wireless
7 4 (1.22%) VLAN
7 4 (1.22%) Structured Cabling
8 3 (0.92%) IP Telephony
9 2 (0.61%) DHCP
10 1 (0.31%) Ethernet
10 1 (0.31%) HTTP
10 1 (0.31%) ADSL
10 1 (0.31%) WLAN
10 1 (0.31%) SSL
10 1 (0.31%) SAN
10 1 (0.31%) Internet
Database & Business Intelligence
1 11 (3.36%) SQL Server
2 4 (1.22%) Crystal Reports
3 1 (0.31%) MS Access
General
1 67 (20.49%) Finance
2 24 (7.34%) Telecoms
3 21 (6.42%) Law
4 16 (4.89%) Legal
5 15 (4.59%) Banking
5 15 (4.59%) Retail
6 8 (2.45%) Financial Institution
7 4 (1.22%) Back Office
7 4 (1.22%) Investment Banking
8 3 (0.92%) Local Government
8 3 (0.92%) Manufacturing
9 1 (0.31%) Front Office
9 1 (0.31%) Marketing
9 1 (0.31%) Billing
Libraries, Frameworks & Software Standards
1 1 (0.31%) JMS
1 1 (0.31%) Middleware
1 1 (0.31%) Application Packaging
1 1 (0.31%) D-Bus
Miscellaneous
1 10 (3.06%) Blackberry
1 10 (3.06%) Management Information System
2 9 (2.75%) Thin Client
2 9 (2.75%) Statistics
2 9 (2.75%) Fat Client
3 7 (2.14%) iPhone
4 6 (1.83%) Video Conferencing
5 5 (1.53%) Computer Science
6 3 (0.92%) Smartphone
6 3 (0.92%) Chip and PIN
6 3 (0.92%) Enterprise Storage
7 2 (0.61%) iPad
7 2 (0.61%) Hedge funds
7 2 (0.61%) PDA
8 1 (0.31%) Informatics
8 1 (0.31%) CMDB
8 1 (0.31%) NHS
8 1 (0.31%) EPoS
8 1 (0.31%) Speech Recognition
8 1 (0.31%) Freedom of Information
Operating Systems
1 87 (26.61%) Windows
2 34 (10.40%) Windows 7
3 18 (5.50%) Windows Server 2008
3 18 (5.50%) Windows XP
3 18 (5.50%) Windows Server 2003
4 9 (2.75%) Linux
4 9 (2.75%) Windows 8
5 5 (1.53%) UNIX
5 5 (1.53%) Windows 2000
5 5 (1.53%) Windows NT
6 4 (1.22%) AIX
6 4 (1.22%) Solaris
7 3 (0.92%) Windows Vista
7 3 (0.92%) Windows Server 2012
8 2 (0.61%) Mac OS
9 1 (0.31%) Windows 2000 Server
9 1 (0.31%) Apple iOS
9 1 (0.31%) Android
9 1 (0.31%) Mac OS X
Processes & Methodologies
1 211 (64.53%) ITIL
2 78 (23.85%) Service Delivery
2 78 (23.85%) Incident Management
3 64 (19.57%) Service Management
4 43 (13.15%) Service Desk Management
5 41 (12.54%) Problem Management
6 38 (11.62%) Continuous Improvement
7 23 (7.03%) Project Management
8 20 (6.12%) Performance Management
9 16 (4.89%) Time Management
10 13 (3.98%) ITIL V3
10 13 (3.98%) Stakeholder Management
10 13 (3.98%) PRINCE2
11 10 (3.06%) Workflow
12 9 (2.75%) ITSM
13 8 (2.45%) Change Management
13 8 (2.45%) Matrix Management
14 7 (2.14%) Resource Management
15 6 (1.83%) B2B
15 6 (1.83%) Supplier Management
Programming Languages
1 10 (3.06%) SQL
2 2 (0.61%) R
3 1 (0.31%) C
Qualifications
1 68 (20.80%) ITIL Certification
2 34 (10.40%) Microsoft Certification
3 29 (8.87%) Degree
4 12 (3.67%) MCDST
5 10 (3.06%) MCSE
6 7 (2.14%) MCSA
7 6 (1.83%) MCITP
8 3 (0.92%) CCNP
8 3 (0.92%) CCNA
8 3 (0.92%) PRINCE2 Certification
8 3 (0.92%) Cisco Certification
9 2 (0.61%) MCP
9 2 (0.61%) MBA
9 2 (0.61%) Security Cleared
10 1 (0.31%) CISSP
Quality Assurance & Compliance
1 110 (33.64%) SLA
2 4 (1.22%) Sarbanes-Oxley
3 3 (0.92%) ISO 9001
4 1 (0.31%) ISO/IEC 27001
4 1 (0.31%) QA
System Software
1 62 (18.96%) Active Directory
2 6 (1.83%) Hyper-V
3 5 (1.53%) MetaFrame
3 5 (1.53%) Terminal Server
4 3 (0.92%) XenDesktop
4 3 (0.92%) VMware Infrastructure
5 2 (0.61%) vSphere
5 2 (0.61%) XenApp
5 2 (0.61%) VMware ESX
5 2 (0.61%) Microsoft App-V
5 2 (0.61%) Citrix Presentation Server
6 1 (0.31%) Terminal Services
Systems Management
1 6 (1.83%) Backup Exec
2 1 (0.31%) SCCM
2 1 (0.31%) Systems Management Server (SMS)
Vendors
1 80 (24.46%) Microsoft
2 31 (9.48%) Citrix
3 25 (7.65%) Cisco
4 23 (7.03%) VMware
5 14 (4.28%) HP
6 13 (3.98%) Dell
7 10 (3.06%) Sun
8 9 (2.75%) Remedy
9 7 (2.14%) ServiceNow
9 7 (2.14%) Lotus
9 7 (2.14%) Apple
9 7 (2.14%) IBM
10 6 (1.83%) Genesys
10 6 (1.83%) CheckPoint
11 5 (1.53%) Veeam
11 5 (1.53%) WatchGuard
11 5 (1.53%) NetApp
12 4 (1.22%) Veritas
12 4 (1.22%) Intel
12 4 (1.22%) Fortinet
Wembley, Middlesex
euro car parts
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Posted: 7 hours ago
London
Ultimate Asset
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Cambridge, Cambridgeshire
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Salary: From £33,562 to £45,053 per annum
Posted: Yesterday
Brierley Hill, West Midlands (County)
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Salary: £34000 - £39000 per annum + Benefits
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City of London
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Salary: £40000 - £45000 per annum + Benefits
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Sheffield, South Yorkshire
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Salary: £38000 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
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Salary: From £30,000 to £38,000 per annum + Good Benefits
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Sheffield, South Yorkshire
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Salary: £34000 - £38000 per annum + benefits package
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Oxford, Oxfordshire
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Croydon
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Salary: £40000.00 - £50000.00 per annum + bens
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Altrincham
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Salary: £30k - 35k per year
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Cambridgeshire
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Barlborough, Derbyshire
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