The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 685 738 780
Rank change year-on-year
+53 +42
Permanent jobs requiring a Service Desk Manager 207 196 124
As % of all permanent IT jobs located in the UK 0.19% 0.16% 0.11%
As % of the Job Titles category 0.20% 0.17% 0.12%
Number of salaries quoted 195 169 106
Average salary £42,500 £45,000 £46,500
Average salary % change year-on-year
-5.55% -3.22%
90% offered a salary of more than £34,400 £34,900 £33,000
10% offered a salary of more than £55,000 £55,000 £60,000
UK excluding London average salary £40,250 £40,000 £45,000
% change year-on-year
+0.62% -11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104696 113578 106402
As % of all permanent IT jobs located in the UK 94.64% 94.59% 94.75%
Number of salaries quoted 85538 92124 88516
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 24 April 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 201 £42,500 -5.55% 18
London +33 91 £50,000 +5.26% 3
South East +26 49 £42,250 -6.11% 1
Berkshire - 32 £42,000 - 1
City of London +34 19 £50,000 +5.26% 1
East of England +27 19 £40,000 -15.78% 3
South West -7 16 £35,500 +9.23% 1
Reading - 15 £42,000 -
Bedfordshire +31 10 £34,500 -13.75% 2
West Midlands -20 9 £35,000 -5.40% 1
Newbury - 9 £45,000 - 1
Yorkshire -8 8 £35,000 -2.77% 3
Dorset - 8 £35,500 -
North West +16 6 £36,000 -15.29% 3
Bristol - 6 £37,500 - 1
Surrey 0 5 £31,750 -29.44%
Manchester - 5 £35,500 - 2
Cambridgeshire +16 4 £40,000 +37.93%
East Midlands +15 4 £44,500 +7.87% 2
Hertfordshire -7 4 £36,250 -27.50%
Hampshire -10 4 £50,000 -2.91%
Oxfordshire - 4 £50,000 -
Essex - 4 £42,500 - 1
Peterborough - 4 £40,000 -
Bournemouth - 4 £45,500 -
West Yorkshire +6 3 £32,500 -13.33% 2
Leeds +3 3 £32,500 -13.33% 2
Sheffield -4 3 £37,500 +4.16% 1
South Yorkshire -6 3 £39,000 +8.33% 1
Buckinghamshire -10 3 £45,000 +32.35%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 323 (81.36%) ITIL
2 146 (36.78%) SLA
3 137 (34.51%) Service Delivery
4 109 (27.46%) ITIL Certification
5 108 (27.20%) Windows
6 85 (21.41%) Service Management
7 70 (17.63%) Microsoft
7 70 (17.63%) Incident Management
8 64 (16.12%) Problem Management
9 61 (15.37%) MS Office
10 60 (15.11%) MS Excel
11 47 (11.84%) Finance
12 45 (11.34%) Change Management
12 45 (11.34%) Line Management
13 42 (10.58%) Retail
14 41 (10.33%) Windows 7
14 41 (10.33%) Analytical Skills
14 41 (10.33%) People Management
15 40 (10.08%) Legal
16 39 (9.82%) Active Directory
17 38 (9.57%) Continuous Improvement
17 38 (9.57%) Service Desk Management
18 37 (9.32%) Law
19 35 (8.82%) Degree
19 35 (8.82%) ITSM
20 33 (8.31%) Coaching
21 32 (8.06%) Mentoring
22 29 (7.30%) Banking
23 26 (6.55%) Performance Management
24 25 (6.30%) VMware

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (5.29%) MS Exchange
2 16 (4.03%) WorkSite
3 9 (2.27%) SharePoint
4 7 (1.76%) Exchange Server 2010
5 5 (1.26%) Lync
6 4 (1.01%) Blackberry Enterprise Server
7 2 (0.50%) Drupal
7 2 (0.50%) IIS
8 1 (0.25%) Tomcat
8 1 (0.25%) WebLogic
8 1 (0.25%) WebSphere
Applications
1 61 (15.37%) MS Office
2 60 (15.11%) MS Excel
3 9 (2.27%) MS PowerPoint
4 7 (1.76%) MS Visio
5 2 (0.50%) Spreadsheet
5 2 (0.50%) Adobe Creative Suite
5 2 (0.50%) MS Project
Business Applications
1 3 (0.76%) Dynamics CRM
1 3 (0.76%) Remedy ITSM
2 2 (0.50%) SAP BPC
3 1 (0.25%) Advent Moxy
3 1 (0.25%) SAP SD
3 1 (0.25%) SAP Oil and Gas
3 1 (0.25%) assyst
Cloud Services
1 8 (2.02%) Office 365
2 3 (0.76%) Mimecast
2 3 (0.76%) Microsoft Azure
3 1 (0.25%) SaaS
3 1 (0.25%) Cloud Computing
Communications & Networking
1 16 (4.03%) Firewall
2 10 (2.52%) LAN
3 9 (2.27%) TCP/IP
4 8 (2.02%) Internet
5 7 (1.76%) VPN
5 7 (1.76%) SAN
6 6 (1.51%) WAN
7 5 (1.26%) Intranet
7 5 (1.26%) Extranet
8 3 (0.76%) NAS
8 3 (0.76%) Structured Cabling
9 2 (0.50%) VLAN
9 2 (0.50%) MPLS
9 2 (0.50%) ISDN
9 2 (0.50%) VoIP
10 1 (0.25%) DNS
10 1 (0.25%) Wi-Fi
10 1 (0.25%) Wireless
Database & Business Intelligence
1 4 (1.01%) SQL Server
2 2 (0.50%) SAP BW
3 1 (0.25%) SQL Server Reporting Services
3 1 (0.25%) SQL Server Integration Services
3 1 (0.25%) SQL Server Analysis Services
3 1 (0.25%) SQL Server 2008
3 1 (0.25%) Crystal Reports
General
1 47 (11.84%) Finance
2 42 (10.58%) Retail
3 40 (10.08%) Legal
4 37 (9.32%) Law
5 29 (7.30%) Banking
6 13 (3.27%) Telecoms
7 7 (1.76%) Publishing
7 7 (1.76%) Marketing
8 6 (1.51%) Front Office
9 5 (1.26%) Manufacturing
9 5 (1.26%) Advertising
9 5 (1.26%) Investment Banking
9 5 (1.26%) German Language
10 4 (1.01%) Spanish Language
10 4 (1.01%) French Language
11 3 (0.76%) Aerospace
11 3 (0.76%) Back Office
12 1 (0.25%) Electronics
12 1 (0.25%) Financial Institution
12 1 (0.25%) Games
Libraries, Frameworks & Software Standards
1 5 (1.26%) Doctrine
2 1 (0.25%) Web Services
2 1 (0.25%) Application Packaging
Miscellaneous
1 41 (10.33%) Analytical Skills
2 21 (5.29%) User Experience
3 19 (4.79%) Statistics
3 19 (4.79%) Blackberry
4 18 (4.53%) Hedge funds
5 16 (4.03%) EPoS
6 14 (3.53%) Performance Metrics
7 9 (2.27%) Management Information System
8 7 (1.76%) FMCG
9 4 (1.01%) Equities
9 4 (1.01%) Foreign Exchange (FX)
10 3 (0.76%) PDA
11 2 (0.50%) Computer Science
11 2 (0.50%) Mainframe
11 2 (0.50%) iPhone
12 1 (0.25%) Social Media
12 1 (0.25%) iPad
12 1 (0.25%) Mobile App
12 1 (0.25%) Mathematics
12 1 (0.25%) Private Cloud
Operating Systems
1 108 (27.20%) Windows
2 41 (10.33%) Windows 7
3 11 (2.77%) Windows Server 2008
4 8 (2.02%) Windows Server 2003
4 8 (2.02%) Linux
5 7 (1.76%) Windows XP
6 5 (1.26%) UNIX
7 4 (1.01%) Mac OS
8 3 (0.76%) Windows 8
8 3 (0.76%) Windows 2000 Server
9 2 (0.50%) Mac OS X
9 2 (0.50%) Windows Server 2012
10 1 (0.25%) Windows 2000
10 1 (0.25%) Android
Processes & Methodologies
1 323 (81.36%) ITIL
2 137 (34.51%) Service Delivery
3 85 (21.41%) Service Management
4 70 (17.63%) Incident Management
5 64 (16.12%) Problem Management
6 45 (11.34%) Change Management
6 45 (11.34%) Line Management
7 41 (10.33%) People Management
8 38 (9.57%) Continuous Improvement
8 38 (9.57%) Service Desk Management
9 35 (8.82%) ITSM
10 33 (8.31%) Coaching
11 32 (8.06%) Mentoring
12 26 (6.55%) Performance Management
13 24 (6.05%) Root Cause Analysis
14 20 (5.04%) ITIL V3
14 20 (5.04%) Stakeholder Management
15 19 (4.79%) PRINCE2
15 19 (4.79%) Time Management
15 19 (4.79%) Operations Management
Programming Languages
1 16 (4.03%) SQL
2 6 (1.51%) C
3 1 (0.25%) Java
3 1 (0.25%) JavaScript
Qualifications
1 109 (27.46%) ITIL Certification
2 35 (8.82%) Degree
3 12 (3.02%) MCP
4 7 (1.76%) Microsoft Certification
5 6 (1.51%) MCSE
5 6 (1.51%) CCNA
5 6 (1.51%) Cisco Certification
6 4 (1.01%) MCITP
6 4 (1.01%) Security Cleared
6 4 (1.01%) ITIL Foundation Certificate
6 4 (1.01%) PRINCE2 Certification
7 3 (0.76%) MCSA
7 3 (0.76%) SC Cleared
8 1 (0.25%) ISTQB Foundation Certification
8 1 (0.25%) ISEB
8 1 (0.25%) PMI Certification
Quality Assurance & Compliance
1 146 (36.78%) SLA
2 10 (2.52%) ISO/IEC 27001
3 2 (0.50%) QA
3 2 (0.50%) Sarbanes-Oxley
System Software
1 39 (9.82%) Active Directory
2 13 (3.27%) VMware Infrastructure
3 4 (1.01%) Hyper-V
3 4 (1.01%) Terminal Services
4 3 (0.76%) XenServer
5 1 (0.25%) VMware ESX
Systems Management
1 4 (1.01%) ITRS Geneos
2 2 (0.50%) Tivoli
2 2 (0.50%) Tivoli Storage Manager
3 1 (0.25%) SCCM
3 1 (0.25%) SCOM
Vendors
1 70 (17.63%) Microsoft
2 25 (6.30%) VMware
3 22 (5.54%) Citrix
4 13 (3.27%) Cisco
5 10 (2.52%) ServiceNow
6 8 (2.02%) SolarWinds
6 8 (2.02%) Remedy
6 8 (2.02%) McAfee
7 4 (1.01%) Websense
7 4 (1.01%) Avaya
7 4 (1.01%) Barracuda Networks
7 4 (1.01%) LANDesk
7 4 (1.01%) SAP
7 4 (1.01%) Sun
7 4 (1.01%) NetApp
7 4 (1.01%) Apple
7 4 (1.01%) Salesforce.com
8 3 (0.76%) Interwoven
8 3 (0.76%) HP
8 3 (0.76%) Dell
Leicester, Leicestershire
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Salary: £40000 - £45000 per annum + Pension, Health, 28 days
Posted: Yesterday
London
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Salary: To £55K + Bens
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Bristol, Avon
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Salary: £40500.00 per annum + Excellent package
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Chelmsford, Essex
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Salary: £55000 per annum + pension, bonus, gym, healthcare
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Leeds
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Salary: £32000 - £35000 per annum + competitive
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Salary: £55000 per annum + pension, bonus, gym, healthcare
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Salary: £40000.00 - £50000.00 per annum + 25days
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Coventry, West Midlands (County)
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Salary: £32000 - £35000 per annum + competitive
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