The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Service Desk Manager
UK
Rank 744 734 757
Rank change year-on-year
-10 +23
Permanent jobs requiring a Service Desk Manager 100 195 194
As % of all permanent IT jobs located in the UK 0.12% 0.20% 0.18%
As % of the Job Titles category 0.12% 0.20% 0.19%
Number of salaries quoted 90 165 162
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £31,450 £35,000 £31,500
10% offered a salary of more than £65,500 £55,000 £55,000
UK excluding London median salary £39,000 £42,500 £36,500
% change year-on-year
-8.23% +16.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80036 96313 101493
As % of all permanent IT jobs located in the UK 96.45% 96.47% 96.70%
Number of salaries quoted 66452 80820 84362
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 21 January 2017 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 91 £42,500 -5.55% 11
London +33 49 £53,750 +13.15% 8
South East +24 12 £32,500 -29.72%
West Yorkshire +39 9 £36,000 -0.68%
Yorkshire +35 9 £36,000 -0.68%
South West +22 7 £32,500 -21.21%
North West -14 7 £43,750 +30.11%
Leeds +35 5 £36,000 +10.76%
Gloucestershire -9 5 £34,000 -24.44%
Berkshire +41 4 £32,500 -18.75%
City of London +15 4 £46,000 -3.15% 1
Croydon +8 4 £47,500 -5.00%
East of England +2 4 £41,250 -5.71%
Manchester -13 4 £43,750 +16.66%
East Midlands +4 3 £31,500 -10.00%
Gloucester - 3 £37,500 -
Derbyshire - 3 £31,500 -
Surrey +31 2 £48,750 +14.70%
Swindon +19 2 £32,500 -18.75%
Buckinghamshire +18 2 £45,000 -11.76%
Hampshire +15 2 £40,000 +5.26%
Wiltshire +15 2 £32,500 -8.45%
Wakefield +5 2 £35,000 -12.50%
Kingston Upon Thames - 2 £38,870 -
High Wycombe - 2 £45,000 -
Maidenhead - 2 £32,250 -
Cambridge - 2 £41,250 -
Bromley - 2 - -
Cambridgeshire - 2 £41,250 -
Scotland - 2 £37,500 -

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 21 January 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 160 (68.97%) ITIL
2 75 (32.33%) SLA
3 68 (29.31%) Service Delivery
4 61 (26.29%) Windows
5 52 (22.41%) Microsoft
6 47 (20.26%) Finance
7 45 (19.40%) Service Management
8 41 (17.67%) Problem Management
9 39 (16.81%) Incident Management
10 38 (16.38%) ITIL Certification
11 36 (15.52%) MS Excel
12 28 (12.07%) MS Office
12 28 (12.07%) Service Desk Management
13 27 (11.64%) Line Management
13 27 (11.64%) Windows Server
13 27 (11.64%) Active Directory
14 26 (11.21%) Change Management
14 26 (11.21%) Coaching
15 24 (10.34%) Continuous Improvement
16 23 (9.91%) ITIL V3
17 21 (9.05%) Mentoring
17 21 (9.05%) Performance Management
18 20 (8.62%) Windows 7
18 20 (8.62%) People Management
19 18 (7.76%) Legal
19 18 (7.76%) Stakeholder Management
20 17 (7.33%) Project Management
21 16 (6.90%) Microsoft Certification
21 16 (6.90%) MS Exchange
22 15 (6.47%) ITSM

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.90%) MS Exchange
2 6 (2.59%) Exchange Server 2010
3 5 (2.16%) Exchange Server 2013
4 3 (1.29%) IIS
4 3 (1.29%) Oracle Workflow
5 2 (0.86%) CMS
6 1 (0.43%) Exchange Server 2007
6 1 (0.43%) SharePoint
Applications
1 36 (15.52%) MS Excel
2 28 (12.07%) MS Office
3 8 (3.45%) MS PowerPoint
4 2 (0.86%) MS Visio
Business Applications
1 3 (1.29%) Oracle Assets
1 3 (1.29%) Oracle Financials
1 3 (1.29%) Oracle General Ledger
1 3 (1.29%) Oracle Internet Expenses
1 3 (1.29%) Oracle iProcurement
1 3 (1.29%) Oracle Payables
1 3 (1.29%) Oracle Receivables
1 3 (1.29%) SAP Oil and Gas
2 2 (0.86%) Dynamics NAV
3 1 (0.43%) Oracle EBS R12
Cloud Services
1 12 (5.17%) Office 365
2 11 (4.74%) Microsoft Azure
3 5 (2.16%) SaaS
4 4 (1.72%) Amazon AWS
Communications & Networking
1 5 (2.16%) Firewall
2 4 (1.72%) WAN
2 4 (1.72%) Wireless
3 3 (1.29%) LAN
3 3 (1.29%) TCP/IP
3 3 (1.29%) VPN
4 2 (0.86%) IP Telephony
4 2 (0.86%) Wi-Fi
5 1 (0.43%) Cisco IOS
5 1 (0.43%) Internet
5 1 (0.43%) Unified Communications
5 1 (0.43%) VLAN
5 1 (0.43%) VoIP
Database & Business Intelligence
1 9 (3.88%) SQL Server
2 3 (1.29%) SQL Server 2008
3 1 (0.43%) Crystal Reports
Development Applications
1 10 (4.31%) JIRA
2 3 (1.29%) SQL Server Management Studio (SSMS)
General
1 47 (20.26%) Finance
2 18 (7.76%) Legal
3 12 (5.17%) Banking
4 6 (2.59%) Law
4 6 (2.59%) Telecoms
5 4 (1.72%) Manufacturing
5 4 (1.72%) Marketing
6 3 (1.29%) Electronics
6 3 (1.29%) Retail
7 1 (0.43%) Advertising
7 1 (0.43%) Billing
7 1 (0.43%) French Language
7 1 (0.43%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.29%) WCF
2 2 (0.86%) .NET
3 1 (0.43%) Software Packaging
Miscellaneous
1 13 (5.60%) Analytical Skills
2 11 (4.74%) Management Information System
3 9 (3.88%) Performance Metrics
4 3 (1.29%) Fat Client
4 3 (1.29%) Statistics
4 3 (1.29%) Thin Client
5 2 (0.86%) Blackberry
6 1 (0.43%) Clustering
6 1 (0.43%) CMDB
6 1 (0.43%) Computer Science
6 1 (0.43%) Data Protection Act
6 1 (0.43%) Freedom of Information
6 1 (0.43%) IVR
6 1 (0.43%) NHS
6 1 (0.43%) Tandem
6 1 (0.43%) User Experience
Operating Systems
1 61 (26.29%) Windows
2 27 (11.64%) Windows Server
3 20 (8.62%) Windows 7
4 8 (3.45%) Mac OS X
4 8 (3.45%) Windows Server 2008
5 7 (3.02%) Apple iOS
6 5 (2.16%) Android
6 5 (2.16%) Windows Server 2012
7 4 (1.72%) Mac OS
7 4 (1.72%) Windows 8
8 3 (1.29%) Windows 10
8 3 (1.29%) Windows Mobile
9 1 (0.43%) Linux
9 1 (0.43%) Windows XP
Processes & Methodologies
1 160 (68.97%) ITIL
2 68 (29.31%) Service Delivery
3 45 (19.40%) Service Management
4 41 (17.67%) Problem Management
5 39 (16.81%) Incident Management
6 28 (12.07%) Service Desk Management
7 27 (11.64%) Line Management
8 26 (11.21%) Change Management
8 26 (11.21%) Coaching
9 24 (10.34%) Continuous Improvement
10 23 (9.91%) ITIL V3
11 21 (9.05%) Mentoring
11 21 (9.05%) Performance Management
12 20 (8.62%) People Management
13 18 (7.76%) Stakeholder Management
14 17 (7.33%) Project Management
15 15 (6.47%) ITSM
16 13 (5.60%) Time Management
17 12 (5.17%) Data Protection
18 11 (4.74%) SDLC
Programming Languages
1 11 (4.74%) SQL
2 3 (1.29%) C
2 3 (1.29%) PowerShell
3 2 (0.86%) C#
3 2 (0.86%) Java
3 2 (0.86%) VB
Qualifications
1 38 (16.38%) ITIL Certification
2 16 (6.90%) Microsoft Certification
3 13 (5.60%) Degree
4 11 (4.74%) MCP
4 11 (4.74%) Security Cleared
5 10 (4.31%) SC Cleared
6 9 (3.88%) MCSE
7 6 (2.59%) MCITP
7 6 (2.59%) MCSA
8 4 (1.72%) ITIL Foundation Certificate
8 4 (1.72%) MCDST
9 3 (1.29%) A+ Certification
9 3 (1.29%) CCNA
9 3 (1.29%) Cisco Certification
10 1 (0.43%) BPSS Clearance
10 1 (0.43%) CCNP
10 1 (0.43%) GNVQ
10 1 (0.43%) Six Sigma Black Belt
Quality Assurance & Compliance
1 75 (32.33%) SLA
2 9 (3.88%) ISO/IEC 27001
3 6 (2.59%) ISO 9000
4 3 (1.29%) QA
5 2 (0.86%) ISO 9001
5 2 (0.86%) Sarbanes-Oxley
System Software
1 27 (11.64%) Active Directory
2 6 (2.59%) VMware Infrastructure
3 3 (1.29%) Terminal Services
4 2 (0.86%) XenApp
5 1 (0.43%) Hyper-V
5 1 (0.43%) XenDesktop
Systems Management
1 4 (1.72%) AirWatch
2 2 (0.86%) Backup Exec
3 1 (0.43%) Failover Clustering
Vendors
1 52 (22.41%) Microsoft
2 12 (5.17%) VMware
3 11 (4.74%) Cisco
4 10 (4.31%) Atlassian
4 10 (4.31%) ServiceNow
5 7 (3.02%) Citrix
6 4 (1.72%) Apple
6 4 (1.72%) LANDesk
6 4 (1.72%) Oracle
7 3 (1.29%) NetApp
7 3 (1.29%) SAP
8 2 (0.86%) Altiris
8 2 (0.86%) Google
8 2 (0.86%) HP
8 2 (0.86%) Remedy
8 2 (0.86%) Toshiba
9 1 (0.43%) Avaya
9 1 (0.43%) iManage
9 1 (0.43%) SonicWALL
London
Nigel Frank International
Salary: £40000 - £450000 per annum
Posted: 2 days ago
London
Nigel Frank International
Salary: £45000 - £50000 per annum
Posted: 2 days ago
Leamington Spa, Warwickshire
Spectrum IT Recruitment (South) Ltd
Salary: £32000 - £35500 per annum + benefits, training & progression
Posted: 4 days ago
London
Recruitment Genius Ltd
Salary: £45000 - £55000 per annum
Posted: 3 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: Yesterday
London
Head Resourcing
Salary: £40000 per annum + bonus, pension, healthcare
Posted: 3 days ago
City, London
Harris Global
Salary: From £48,000 to £52,000 per annum + bonus and benefits
Posted: 2 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 3 days ago
London
McGregor Boyall
Salary: £38000 - £47000 per annum
Posted: 5 days ago
Dudley, West Midlands (County)
Senitor Associates
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Newcastle
RCDTS
Salary: £45,000 - £60,000 per year
Posted: 25 days ago