The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 733 705 797
Rank change year-on-year
-28 +92
Permanent jobs requiring a Service Desk Manager 163 167 89
As % of all permanent IT jobs located in the UK 0.14% 0.16% 0.079%
As % of the Job Titles category 0.15% 0.16% 0.083%
Number of salaries quoted 147 146 81
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £31,500 £30,000 £31,000
10% offered a salary of more than £50,000 £52,500 £65,000
UK excluding London average salary £39,500 £37,500 £37,500
% change year-on-year
+5.33% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107888 101284 107679
As % of all permanent IT jobs located in the UK 94.54% 94.56% 95.26%
Number of salaries quoted 88197 84123 91717
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 23 October 2014 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 158 £40,000 -5.88% 17
London -41 41 £45,000 -10.00% 4
South East -15 39 £40,000 +6.66% 2
South West -4 22 £37,500 +35.13% 4
Bristol +9 19 £37,500 +35.13% 3
Berkshire +24 18 £42,000 +12.00%
East of England -8 17 £42,500 +21.42%
North West -18 16 £37,500 -
Cambridgeshire +11 13 £42,500 +25.92%
Yorkshire -48 11 £28,500 -25.97% 3
City of London +9 10 £45,000 -10.00%
West Midlands -15 9 £41,500 -7.77% 4
Hampshire -17 7 £38,750 +29.16% 1
Lancashire - 7 £40,000 -
Cheshire -8 5 £37,500 -
Sheffield -20 5 £37,500 +20.00%
South Yorkshire -20 5 £37,500 +5.26%
Oxfordshire - 5 £40,000 -
Abingdon - 5 £40,000 -
Blackpool - 5 - -
Peterborough - 5 £40,000 -
Liverpool +15 4 £35,625 -9.81%
Merseyside +12 4 £35,625 -9.81%
South Wales +11 4 £31,500 -28.00%
Wales +9 4 £31,500 -28.00%
Buckinghamshire +3 4 £37,500 +15.38% 1
North Yorkshire - 4 £24,000 -
Middlesbrough - 4 £24,000 -
Newport - 4 £31,500 -
East Midlands +1 3 £31,500 -33.68%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 237 (73.37%) ITIL
2 123 (38.08%) SLA
3 98 (30.34%) Windows
4 89 (27.55%) Service Management
5 83 (25.70%) ITIL Certification
6 78 (24.15%) Service Delivery
7 69 (21.36%) Microsoft
8 61 (18.89%) Active Directory
8 61 (18.89%) Finance
9 49 (15.17%) Incident Management
10 47 (14.55%) MS Excel
11 46 (14.24%) Problem Management
12 38 (11.76%) ITSM
13 36 (11.15%) MS Office
14 34 (10.53%) Line Management
15 33 (10.22%) Mentoring
15 33 (10.22%) Service Desk Management
16 28 (8.67%) Analytical Skills
17 27 (8.36%) Continuous Improvement
18 26 (8.05%) Windows 7
18 26 (8.05%) Degree
19 25 (7.74%) Retail
20 23 (7.12%) SQL
20 23 (7.12%) VMware
20 23 (7.12%) Change Management
21 21 (6.50%) Project Management
21 21 (6.50%) VPN
21 21 (6.50%) Coaching
22 19 (5.88%) MS Exchange
23 18 (5.57%) Citrix

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (5.88%) MS Exchange
2 12 (3.72%) SharePoint
3 11 (3.41%) Exchange Server 2007
4 9 (2.79%) IIS
5 3 (0.93%) Blackberry Enterprise Server
5 3 (0.93%) SharePoint 2010
6 2 (0.62%) Lync
6 2 (0.62%) Exchange Server 2013
7 1 (0.31%) CMS
7 1 (0.31%) Exchange Server 2010
7 1 (0.31%) Exchange Server 2000
Applications
1 47 (14.55%) MS Excel
2 36 (11.15%) MS Office
3 4 (1.24%) MS Visio
4 2 (0.62%) MS PowerPoint
Business Applications
1 9 (2.79%) Dynamics CRM
2 3 (0.93%) Remedy ITSM
3 2 (0.62%) Advent Moxy
4 1 (0.31%) SAP SD
4 1 (0.31%) Agresso
4 1 (0.31%) Oracle Applications
4 1 (0.31%) SAP BPC
Cloud Services
1 3 (0.93%) Office 365
1 3 (0.93%) SaaS
2 2 (0.62%) Cloud Computing
Communications & Networking
1 21 (6.50%) VPN
2 13 (4.02%) Firewall
3 12 (3.72%) MPLS
3 12 (3.72%) VLAN
4 10 (3.10%) WAN
5 9 (2.79%) ISDN
6 8 (2.48%) DNS
7 6 (1.86%) LAN
7 6 (1.86%) VoIP
8 5 (1.55%) TCP/IP
8 5 (1.55%) Internet
8 5 (1.55%) Wireless
9 3 (0.93%) SMS
9 3 (0.93%) POP3
9 3 (0.93%) SMTP
9 3 (0.93%) DHCP
9 3 (0.93%) Asterisk PBX
10 2 (0.62%) iSCSI
10 2 (0.62%) NAS
10 2 (0.62%) Ethernet
Database & Business Intelligence
1 11 (3.41%) SQL Server
2 4 (1.24%) MySQL
3 1 (0.31%) Data Warehouse
3 1 (0.31%) SAP BW
3 1 (0.31%) SQL Server 2008
General
1 61 (18.89%) Finance
2 25 (7.74%) Retail
3 18 (5.57%) Law
4 16 (4.95%) Legal
5 12 (3.72%) Telecoms
6 9 (2.79%) Banking
7 6 (1.86%) Financial Institution
8 4 (1.24%) Marketing
9 1 (0.31%) Billing
9 1 (0.31%) Dutch Language
9 1 (0.31%) French Language
9 1 (0.31%) German Language
9 1 (0.31%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.31%) ODBC
1 1 (0.31%) X-Windows
Miscellaneous
1 28 (8.67%) Analytical Skills
2 18 (5.57%) Management Information System
3 17 (5.26%) Blackberry
4 16 (4.95%) EPoS
5 11 (3.41%) Statistics
6 6 (1.86%) User Experience
7 4 (1.24%) Computer Science
7 4 (1.24%) Hedge funds
7 4 (1.24%) iPhone
8 3 (0.93%) IVR
9 2 (0.62%) Life Science
9 2 (0.62%) IBM Mainframe
9 2 (0.62%) Performance Metrics
9 2 (0.62%) Mainframe
9 2 (0.62%) NHS
9 2 (0.62%) Client/Server
10 1 (0.31%) Thin Client
10 1 (0.31%) AS400
10 1 (0.31%) Social Media
10 1 (0.31%) iPad
Operating Systems
1 98 (30.34%) Windows
2 26 (8.05%) Windows 7
3 12 (3.72%) Windows Server 2008
4 9 (2.79%) Windows XP
5 8 (2.48%) Windows 8
5 8 (2.48%) Linux
6 6 (1.86%) Windows Server 2012
7 4 (1.24%) UNIX
8 3 (0.93%) Android
9 2 (0.62%) Windows Vista
9 2 (0.62%) Windows Server 2003
10 1 (0.31%) Mac OS X
Processes & Methodologies
1 237 (73.37%) ITIL
2 89 (27.55%) Service Management
3 78 (24.15%) Service Delivery
4 49 (15.17%) Incident Management
5 46 (14.24%) Problem Management
6 38 (11.76%) ITSM
7 34 (10.53%) Line Management
8 33 (10.22%) Mentoring
8 33 (10.22%) Service Desk Management
9 27 (8.36%) Continuous Improvement
10 23 (7.12%) Change Management
11 21 (6.50%) Project Management
11 21 (6.50%) Coaching
12 16 (4.95%) People Management
13 15 (4.64%) Release Management
13 15 (4.64%) CRM
14 13 (4.02%) Software Deployment
15 12 (3.72%) Performance Management
15 12 (3.72%) Supplier Management
16 11 (3.41%) Numerical Analysis
Programming Languages
1 23 (7.12%) SQL
Qualifications
1 83 (25.70%) ITIL Certification
2 26 (8.05%) Degree
3 13 (4.02%) Microsoft Certification
4 10 (3.10%) MCP
5 9 (2.79%) MCSE
6 5 (1.55%) ITIL Foundation Certificate
7 4 (1.24%) MCITP
8 2 (0.62%) Security Cleared
8 2 (0.62%) CCNA
8 2 (0.62%) PRINCE2 Certification
8 2 (0.62%) Cisco Certification
8 2 (0.62%) MCSA
9 1 (0.31%) ISEB
9 1 (0.31%) ISTQB Foundation Certification
9 1 (0.31%) SC Cleared
Quality Assurance & Compliance
1 123 (38.08%) SLA
2 8 (2.48%) ISO/IEC 27001
3 5 (1.55%) COBIT
4 2 (0.62%) QA
5 1 (0.31%) ISO 9001
5 1 (0.31%) Sarbanes-Oxley
System Software
1 61 (18.89%) Active Directory
2 9 (2.79%) Terminal Services
3 3 (0.93%) VMware Infrastructure
4 1 (0.31%) XenApp
4 1 (0.31%) Hyper-V
Systems Management
1 4 (1.24%) SCCM
2 3 (0.93%) Cisco UCCX
3 2 (0.62%) SCOM
4 1 (0.31%) Backup Exec
Vendors
1 69 (21.36%) Microsoft
2 23 (7.12%) VMware
3 18 (5.57%) Citrix
4 14 (4.33%) ServiceNow
5 12 (3.72%) Remedy
6 9 (2.79%) McAfee
7 6 (1.86%) Cisco
8 4 (1.24%) IBM
9 3 (0.93%) SAP
9 3 (0.93%) Avaya
9 3 (0.93%) Reuters
9 3 (0.93%) Bloomberg
9 3 (0.93%) Pega
10 2 (0.62%) LANDesk
10 2 (0.62%) Advent
10 2 (0.62%) NYFIX
10 2 (0.62%) HP
10 2 (0.62%) Oracle
11 1 (0.31%) Dell
11 1 (0.31%) Sun
West Midlands
ReThink Recruitment
Salary: £40000.00 - £44000.00 per annum + BENEFITS
Posted: 23 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: Yesterday
Central London / West End
Ampersand Consulting
Salary: £45000 - £50000 per annum + Bonus + Benefits
Posted: 2 days ago
London
TEKsystems
Salary: £45000 - £50000 per annum + bonus + benefits
Posted: 2 days ago
Edinburgh & Lothians
Entrust People Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 3 days ago
Telford, Shropshire
Anderson Scott Solutions Ltd
Salary: From £35,000 to £50,000 per annum 33 days a/l, pension, free parking
Posted: 3 days ago
Telford, Shropshire
ReThink Recruitment
Salary: £38000.00 - £45000.00 per annum + Bonus + Bens
Posted: 5 days ago
London
Mint Recruitment Solutions
Salary: £30000 - £34000 per annum + Excellent
Posted: 7 days ago
Bristol
Networx Recruitment
Salary: £30,000 - £40,000 per year
Posted: 8 days ago
London
Atech Support
Salary: From £30,000 to £40,000 per annum
Posted: 8 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £30,000 to £40,000 per annum
Posted: 8 days ago
Fareham
Spectrum IT
Salary: £35000 - £40000 per annum + benefits
Posted: 8 days ago
Taunton
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 21 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 22 days ago
Leeds
Hays IT - Uk Posting account
Salary: £40000.00 - £45000.00 per annum
Posted: 22 days ago
Coventry, West Midlands (County)
Coventry Building Society
Salary: From £32,244 to £44,336 per annum
Posted: 26 days ago
Kilmarnock
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 27 days ago