The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 670 747 805
Rank change year-on-year
+77 +58
Permanent jobs requiring a Service Desk Manager 205 141 61
As % of all permanent IT jobs located in the UK 0.20% 0.13% 0.059%
As % of the Job Titles category 0.21% 0.14% 0.062%
Number of salaries quoted 178 121 51
Average salary £42,000 £45,000 £42,500
Average salary % change year-on-year
-6.66% +5.88%
90% offered a salary of more than £34,000 £32,731 £33,800
10% offered a salary of more than £55,000 £57,500 £55,000
UK excluding London average salary £40,500 £39,500 £40,000
% change year-on-year
+2.53% -1.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99404 99827 97677
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.83%
Number of salaries quoted 81778 80400 82215
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 5 March 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +74 197 £42,000 -6.66% 16
London +49 75 £50,000 - 4
South East -6 48 £42,000 +5.00% 4
Berkshire +26 29 £37,250 - 3
Yorkshire +18 27 £32,500 -7.14% 1
West Yorkshire +6 22 £32,500 -
Leeds +14 20 £32,500 -7.14%
Reading +7 15 £42,000 - 2
City of London +1 13 £41,250 -29.78% 2
North West +3 11 £38,500 +6.94% 2
East of England -1 11 £42,500 -5.55% 4
Manchester -4 10 £39,250 +4.66% 1
East Midlands - 10 £45,000 -
South West -19 9 £36,500 - 1
Northamptonshire - 8 £45,000 -
Northampton - 8 £45,000 -
West Midlands -19 7 £34,000 -25.68%
Scotland +8 6 £41,750 +9.86%
Hertfordshire -7 6 £42,500 -15.00% 1
Oxfordshire - 6 £50,000 -
Newbury - 6 £35,000 -
Bristol - 6 £37,000 - 1
Buckinghamshire +5 5 £45,000 +38.46% 1
Milton Keynes +1 5 £45,000 +12.50%
Croydon +11 4 £55,000 +10.00%
Bedfordshire +5 4 £42,500 -5.55%
Surrey -17 4 £42,500 -5.55%
Oxford - 4 £50,000 -
Stirling - 4 £48,750 -
South Yorkshire -7 3 £40,500 +15.71%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 299 (78.27%) ITIL
2 162 (42.41%) SLA
3 132 (34.55%) Service Delivery
4 114 (29.84%) Windows
5 102 (26.70%) ITIL Certification
6 92 (24.08%) Service Management
7 75 (19.63%) Microsoft
8 69 (18.06%) MS Excel
9 65 (17.02%) MS Office
10 57 (14.92%) Incident Management
11 53 (13.87%) Finance
12 51 (13.35%) Active Directory
12 51 (13.35%) Line Management
13 48 (12.57%) Problem Management
14 45 (11.78%) Retail
15 44 (11.52%) Service Desk Management
16 40 (10.47%) Coaching
16 40 (10.47%) Degree
16 40 (10.47%) ITSM
17 37 (9.69%) Analytical Skills
17 37 (9.69%) Mentoring
18 35 (9.16%) People Management
19 34 (8.90%) Continuous Improvement
20 32 (8.38%) Windows 7
20 32 (8.38%) Change Management
21 31 (8.12%) Law
21 31 (8.12%) Legal
22 29 (7.59%) Blackberry
23 28 (7.33%) VMware
23 28 (7.33%) Performance Management

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (6.28%) MS Exchange
2 15 (3.93%) SharePoint
3 10 (2.62%) WorkSite
4 8 (2.09%) IIS
5 6 (1.57%) Exchange Server 2010
6 5 (1.31%) Lync
7 4 (1.05%) Blackberry Enterprise Server
8 2 (0.52%) Exchange Server 2007
8 2 (0.52%) Exchange Server 2013
9 1 (0.26%) CMS
Applications
1 69 (18.06%) MS Excel
2 65 (17.02%) MS Office
3 9 (2.36%) MS Visio
4 7 (1.83%) MS PowerPoint
5 2 (0.52%) MS Project
Business Applications
1 9 (2.36%) Dynamics CRM
2 5 (1.31%) Remedy ITSM
3 3 (0.79%) Advent Moxy
4 2 (0.52%) SAP BPC
5 1 (0.26%) SAP SD
5 1 (0.26%) SAP Oil and Gas
Cloud Services
1 7 (1.83%) Office 365
2 3 (0.79%) Cloud Computing
2 3 (0.79%) Microsoft Azure
Communications & Networking
1 23 (6.02%) Firewall
2 21 (5.50%) VPN
3 11 (2.88%) VLAN
3 11 (2.88%) TCP/IP
4 10 (2.62%) MPLS
5 8 (2.09%) ISDN
5 8 (2.09%) Internet
6 6 (1.57%) WAN
6 6 (1.57%) LAN
7 5 (1.31%) Intranet
7 5 (1.31%) Extranet
7 5 (1.31%) SAN
7 5 (1.31%) DNS
7 5 (1.31%) NAS
8 4 (1.05%) Wireless
8 4 (1.05%) Structured Cabling
9 3 (0.79%) VoIP
10 2 (0.52%) iSCSI
10 2 (0.52%) DECT
10 2 (0.52%) SMTP
Database & Business Intelligence
1 9 (2.36%) SQL Server
2 2 (0.52%) SAP BW
3 1 (0.26%) SQL Server 2008
General
1 53 (13.87%) Finance
2 45 (11.78%) Retail
3 31 (8.12%) Law
3 31 (8.12%) Legal
4 21 (5.50%) Banking
5 12 (3.14%) Telecoms
6 9 (2.36%) Marketing
7 6 (1.57%) Front Office
8 5 (1.31%) Investment Banking
9 4 (1.05%) French Language
9 4 (1.05%) German Language
9 4 (1.05%) Spanish Language
10 3 (0.79%) Financial Institution
10 3 (0.79%) Back Office
11 2 (0.52%) Manufacturing
11 2 (0.52%) Advertising
11 2 (0.52%) Publishing
12 1 (0.26%) Electronics
Libraries, Frameworks & Software Standards
1 6 (1.57%) Doctrine
2 1 (0.26%) Application Packaging
Miscellaneous
1 37 (9.69%) Analytical Skills
2 29 (7.59%) Blackberry
3 22 (5.76%) EPoS
4 20 (5.24%) Statistics
5 17 (4.45%) User Experience
6 15 (3.93%) Hedge funds
7 12 (3.14%) Management Information System
7 12 (3.14%) Performance Metrics
8 5 (1.31%) FMCG
8 5 (1.31%) iPhone
9 4 (1.05%) Foreign Exchange (FX)
9 4 (1.05%) Equities
10 3 (0.79%) Client/Server
10 3 (0.79%) PDA
11 2 (0.52%) Life Science
11 2 (0.52%) Mainframe
12 1 (0.26%) DTV
12 1 (0.26%) NHS
12 1 (0.26%) Thin Client
12 1 (0.26%) PMI
Operating Systems
1 114 (29.84%) Windows
2 32 (8.38%) Windows 7
3 16 (4.19%) Windows Server 2008
4 9 (2.36%) Windows XP
5 8 (2.09%) Windows Server 2003
6 4 (1.05%) Windows Server 2012
7 3 (0.79%) Android
8 2 (0.52%) Windows 2000 Server
8 2 (0.52%) Windows Vista
8 2 (0.52%) UNIX
9 1 (0.26%) Linux
9 1 (0.26%) Windows 2000
9 1 (0.26%) Windows 8
Processes & Methodologies
1 299 (78.27%) ITIL
2 132 (34.55%) Service Delivery
3 92 (24.08%) Service Management
4 57 (14.92%) Incident Management
5 51 (13.35%) Line Management
6 48 (12.57%) Problem Management
7 44 (11.52%) Service Desk Management
8 40 (10.47%) Coaching
8 40 (10.47%) ITSM
9 37 (9.69%) Mentoring
10 35 (9.16%) People Management
11 34 (8.90%) Continuous Improvement
12 32 (8.38%) Change Management
13 28 (7.33%) Performance Management
14 20 (5.24%) ITIL V3
14 20 (5.24%) CRM
15 19 (4.97%) Root Cause Analysis
16 16 (4.19%) Stakeholder Management
17 15 (3.93%) Workflow
17 15 (3.93%) E-Commerce
Programming Languages
1 26 (6.81%) SQL
2 5 (1.31%) C
Qualifications
1 102 (26.70%) ITIL Certification
2 40 (10.47%) Degree
3 17 (4.45%) MCP
4 8 (2.09%) Microsoft Certification
5 7 (1.83%) MCSE
6 6 (1.57%) ITIL Foundation Certificate
6 6 (1.57%) Cisco Certification
6 6 (1.57%) CCNA
7 5 (1.31%) MCITP
7 5 (1.31%) Security Cleared
7 5 (1.31%) VCP4
8 4 (1.05%) SC Cleared
9 3 (0.79%) PRINCE2 Certification
9 3 (0.79%) MCSA
10 1 (0.26%) ISTQB Foundation Certification
10 1 (0.26%) PMI Certification
10 1 (0.26%) ISEB
Quality Assurance & Compliance
1 162 (42.41%) SLA
2 3 (0.79%) ISO/IEC 27001
3 2 (0.52%) QA
3 2 (0.52%) Sarbanes-Oxley
System Software
1 51 (13.35%) Active Directory
2 9 (2.36%) VMware Infrastructure
3 8 (2.09%) Terminal Services
4 5 (1.31%) Hyper-V
5 3 (0.79%) XenServer
Systems Management
1 3 (0.79%) ITRS Geneos
2 1 (0.26%) SCCM
2 1 (0.26%) SCOM
Vendors
1 75 (19.63%) Microsoft
2 28 (7.33%) VMware
3 20 (5.24%) Citrix
4 13 (3.40%) McAfee
5 11 (2.88%) Cisco
6 9 (2.36%) ServiceNow
7 7 (1.83%) Remedy
7 7 (1.83%) Avaya
8 5 (1.31%) SAP
9 4 (1.05%) SolarWinds
9 4 (1.05%) Reuters
9 4 (1.05%) Bloomberg
10 3 (0.79%) Meraki
10 3 (0.79%) NYFIX
10 3 (0.79%) Wyse
10 3 (0.79%) Interwoven
10 3 (0.79%) Sun
10 3 (0.79%) HP
10 3 (0.79%) Dell
10 3 (0.79%) Advent
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 6 hours ago
Wokingham, Berkshire
ReThink Recruitment
Salary: £40000 - £47000.00 per annum + Benefits
Posted: 20 hours ago
West London
Burns Sheehan
Salary: £55000 - £60000 per annum + Bonus + Benefits
Posted: 21 hours ago
Ipswich
Interquest - ITQ Financial - Tunbridge Wells
Salary: £30000 - £43000 per annum
Posted: 22 hours ago
City, London
Harvey Nash plc
Salary: £45000 - £50000 per annum
Posted: Yesterday
Rossendale, Lancashire
Premier IT
Salary: £30000 - £40000 per annum
Posted: Yesterday
Peterborough, Cambridgeshire
Harvey Nash plc
Salary: £35000 - £45000 per annum + bonus
Posted: Yesterday
Reading, Berkshire
ReThink Recruitment
Salary: £35000 - £40000 per annum + Benefits
Posted: Yesterday
City, London
Harris Global
Salary: £45000.00 - £55000.00 per annum + bonus and benefits
Posted: 2 days ago
Cardiff, South Glamorgan
Circle Recruitment
Salary: £40000 - £50000 per annum + Benefits
Posted: 2 days ago
Welwyn Garden City, Hertfordshire
The Curve Group
Salary: £40000 - £45000 per annum
Posted: 2 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £35,000 per annum + benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £55k - 65k per year + Benefits
Posted: 5 days ago
Reading
Progressive Recruitment
Salary: competitive
Posted: 8 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Posted: 9 days ago
York
Capita - ITIN
Salary: £32000 - £37500.00 per annum
Posted: 9 days ago