The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 726 770 761
Rank change year-on-year
+44 -9
Permanent jobs requiring a Service Desk Manager 166 160 119
As % of all permanent IT jobs located in the UK 0.15% 0.14% 0.11%
As % of the Job Titles category 0.16% 0.14% 0.12%
Number of salaries quoted 147 154 109
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £33,908 £30,000 £32,500
10% offered a salary of more than £55,000 £59,700 £50,000
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 31 July 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 164 £42,000 +2.43% 14
London +47 78 £44,485 -11.03% 6
South East -4 23 £42,750 +14.00% 4
City of London +32 22 £42,500 -15.00% 2
East of England +7 19 £48,000 +8.47% 3
South West -2 16 £35,661 +8.06%
East Midlands +9 13 £35,000 -17.64%
Leicestershire +18 10 £35,000 -15.15%
Cambridgeshire +20 9 £37,500 +25.00%
Yorkshire -7 8 £37,000 +4.22% 1
Leeds +19 7 £36,250 +39.42% 1
West Yorkshire +13 7 £36,250 +39.42% 1
Reading +13 7 £42,000 -30.00% 2
Berkshire +5 7 £42,000 -30.00% 2
Essex +2 7 £55,000 +26.43%
Bristol -7 7 £35,661 -
Wiltshire - 7 £33,500 -
Chelmsford - 7 £55,000 -
Buckinghamshire +7 6 £40,000 +13.47% 1
Salisbury - 6 £33,500 -
Abingdon +14 5 £44,000 +22.22%
Cambridge +14 5 £37,500 +10.29%
Oxfordshire +11 5 £44,000 +22.22%
Milton Keynes -4 5 - - 1
Peterborough +5 4 - -
Wimbledon -1 4 £35,000 - 1
North West -3 4 £30,000 -25.23%
Kingston Upon Thames - 4 £44,485 -
Uxbridge - 4 £45,000 -
Surrey +14 3 £30,000 -28.57%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 302 (81.40%) ITIL
2 122 (32.88%) SLA
3 113 (30.46%) Service Delivery
4 86 (23.18%) Windows
5 82 (22.10%) Service Management
6 81 (21.83%) Microsoft
7 78 (21.02%) Problem Management
8 75 (20.22%) ITIL Certification
9 72 (19.41%) Incident Management
10 50 (13.48%) MS Excel
10 50 (13.48%) Change Management
11 47 (12.67%) Retail
12 45 (12.13%) Continuous Improvement
13 43 (11.59%) Line Management
14 40 (10.78%) Windows 7
15 39 (10.51%) People Management
15 39 (10.51%) Service Desk Management
16 37 (9.97%) MS Office
17 36 (9.70%) ITSM
18 34 (9.16%) Finance
18 34 (9.16%) Mentoring
19 31 (8.36%) Banking
20 30 (8.09%) Coaching
21 29 (7.82%) Root Cause Analysis
22 25 (6.74%) Law
22 25 (6.74%) Active Directory
23 24 (6.47%) Analytical Skills
24 23 (6.20%) Performance Management
24 23 (6.20%) Citrix
25 20 (5.39%) EPoS

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (2.43%) MS Exchange
1 9 (2.43%) WorkSite
2 4 (1.08%) SharePoint
2 4 (1.08%) Drupal
2 4 (1.08%) Exchange Server 2010
3 3 (0.81%) Apache
4 2 (0.54%) Joomla!
4 2 (0.54%) GlassFish
4 2 (0.54%) Lync
5 1 (0.27%) Tomcat
5 1 (0.27%) WebLogic
5 1 (0.27%) Exchange Server 2007
5 1 (0.27%) Blackberry Enterprise Server
5 1 (0.27%) WebSphere
Applications
1 50 (13.48%) MS Excel
2 37 (9.97%) MS Office
3 6 (1.62%) MS PowerPoint
4 2 (0.54%) Spreadsheet
4 2 (0.54%) Adobe Creative Suite
Business Applications
1 1 (0.27%) assyst
1 1 (0.27%) Remedy ITSM
Cloud Services
1 10 (2.70%) Office 365
2 7 (1.89%) Microsoft Azure
3 2 (0.54%) Amazon AWS
3 2 (0.54%) Mimecast
3 2 (0.54%) Amazon EC2
3 2 (0.54%) Amazon S3
4 1 (0.27%) SaaS
4 1 (0.27%) Google Apps
4 1 (0.27%) Google Analytics
Communications & Networking
1 12 (3.23%) Firewall
2 8 (2.16%) LAN
2 8 (2.16%) SAN
3 7 (1.89%) WAN
4 6 (1.62%) TCP/IP
5 3 (0.81%) VoIP
6 2 (0.54%) DMZ
6 2 (0.54%) Internet
6 2 (0.54%) Wireless
6 2 (0.54%) NAS
7 1 (0.27%) SSH
7 1 (0.27%) Network Security
7 1 (0.27%) Wi-Fi
7 1 (0.27%) VPN
7 1 (0.27%) SMTP
Database & Business Intelligence
1 4 (1.08%) SQL Server
2 3 (0.81%) SQL Server 2008
3 1 (0.27%) Crystal Reports
3 1 (0.27%) SQL Server Reporting Services
3 1 (0.27%) SQL Server Integration Services
3 1 (0.27%) SQL Server Analysis Services
Development Applications
1 1 (0.27%) JIRA
General
1 47 (12.67%) Retail
2 34 (9.16%) Finance
3 31 (8.36%) Banking
4 25 (6.74%) Law
5 20 (5.39%) Legal
6 7 (1.89%) Publishing
7 6 (1.62%) Telecoms
8 4 (1.08%) Pharmaceutical
8 4 (1.08%) Advertising
8 4 (1.08%) Retail Banking
8 4 (1.08%) German Language
9 3 (0.81%) Spanish Language
9 3 (0.81%) Games
9 3 (0.81%) Manufacturing
9 3 (0.81%) Aerospace
9 3 (0.81%) French Language
10 2 (0.54%) Front Office
10 2 (0.54%) Marketing
11 1 (0.27%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (0.81%) Doctrine
2 2 (0.54%) REST
2 2 (0.54%) .NET
2 2 (0.54%) ASP.NET
2 2 (0.54%) Web Services
2 2 (0.54%) XML
3 1 (0.27%) Application Packaging
3 1 (0.27%) SOAP
Miscellaneous
1 24 (6.47%) Analytical Skills
2 20 (5.39%) EPoS
3 19 (5.12%) Data Centre
4 11 (2.96%) Performance Metrics
4 11 (2.96%) Management Information System
5 10 (2.70%) Mathematics
5 10 (2.70%) User Experience
6 9 (2.43%) Blackberry
7 6 (1.62%) Hedge funds
8 5 (1.35%) Statistics
9 3 (0.81%) FMCG
10 2 (0.54%) Computer Science
10 2 (0.54%) CMDB
10 2 (0.54%) Fat Client
10 2 (0.54%) Thin Client
11 1 (0.27%) Handset
11 1 (0.27%) Mainframe
11 1 (0.27%) NHS
11 1 (0.27%) iPhone
11 1 (0.27%) Social Media
Operating Systems
1 86 (23.18%) Windows
2 40 (10.78%) Windows 7
3 16 (4.31%) Windows Server 2008
4 11 (2.96%) Linux
5 10 (2.70%) Windows Server 2012
6 9 (2.43%) Windows 8
7 8 (2.16%) Windows XP
8 6 (1.62%) UNIX
9 4 (1.08%) Windows Server 2003
9 4 (1.08%) Mac OS
10 2 (0.54%) Ubuntu
10 2 (0.54%) Mac OS X
11 1 (0.27%) OS/400
11 1 (0.27%) Solaris
11 1 (0.27%) Windows 2000 Server
Processes & Methodologies
1 302 (81.40%) ITIL
2 113 (30.46%) Service Delivery
3 82 (22.10%) Service Management
4 78 (21.02%) Problem Management
5 72 (19.41%) Incident Management
6 50 (13.48%) Change Management
7 45 (12.13%) Continuous Improvement
8 43 (11.59%) Line Management
9 39 (10.51%) People Management
9 39 (10.51%) Service Desk Management
10 36 (9.70%) ITSM
11 34 (9.16%) Mentoring
12 30 (8.09%) Coaching
13 29 (7.82%) Root Cause Analysis
14 23 (6.20%) Performance Management
15 20 (5.39%) PRINCE2
16 18 (4.85%) Stakeholder Management
17 16 (4.31%) Change Control
18 13 (3.50%) ITIL V3
19 12 (3.23%) Operations Management
Programming Languages
1 13 (3.50%) SQL
2 10 (2.70%) C
3 2 (0.54%) C#
4 1 (0.27%) Java
4 1 (0.27%) JavaScript
Qualifications
1 75 (20.22%) ITIL Certification
2 11 (2.96%) Degree
2 11 (2.96%) ITIL Foundation Certificate
3 10 (2.70%) MCP
4 8 (2.16%) CCNA
4 8 (2.16%) Cisco Certification
5 7 (1.89%) Microsoft Certification
6 5 (1.35%) MCTS
6 5 (1.35%) A+ Certification
7 2 (0.54%) MCSE
8 1 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 122 (32.88%) SLA
2 11 (2.96%) ISO/IEC 27001
3 3 (0.81%) ISO 9001
4 1 (0.27%) QA
System Software
1 25 (6.74%) Active Directory
2 13 (3.50%) VMware Infrastructure
3 3 (0.81%) XenApp
4 2 (0.54%) XenServer
4 2 (0.54%) vSphere
4 2 (0.54%) Terminal Services
4 2 (0.54%) VMware ESX
5 1 (0.27%) Hyper-V
Systems Management
1 4 (1.08%) ITRS Geneos
2 2 (0.54%) OpenSSO
2 2 (0.54%) Tivoli
2 2 (0.54%) Tivoli Storage Manager
3 1 (0.27%) SCCM
3 1 (0.27%) SCOM
Vendors
1 81 (21.83%) Microsoft
2 23 (6.20%) Citrix
3 20 (5.39%) VMware
4 19 (5.12%) Cisco
5 9 (2.43%) Remedy
5 9 (2.43%) SolarWinds
6 7 (1.89%) Barracuda Networks
7 6 (1.62%) ServiceNow
7 6 (1.62%) Salesforce.com
8 5 (1.35%) Websense
8 5 (1.35%) NetApp
9 4 (1.08%) Apple
9 4 (1.08%) McAfee
10 3 (0.81%) Computacenter
10 3 (0.81%) LANDesk
10 3 (0.81%) Interwoven
10 3 (0.81%) IBM
10 3 (0.81%) Progress
10 3 (0.81%) HP
11 2 (0.54%) Dell
South West London
First Point
Salary: £30000 - £40000 per annum
Posted: 15 hours ago
Kent
Coal IT Services
Salary: From £40,000 to £50,000 per annum + Bonus + Benefits
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £30000 - £40000 per annum + Performance Bonus
Posted: Yesterday
London
Harvey Nash plc
Salary: £45000 per annum + benefits
Posted: 2 days ago
Leeds, West Yorkshire
Adalta Recruitment Solutions
Salary: £40000 - £55000 per annum + Benefits
Posted: 2 days ago
Edinburgh, Midlothian
Net Talent
Posted: 3 days ago
Hitchin, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 4 days ago
City, London
Robert Half
Salary: £40000 - £50000 per annum + 6% Pension, Life, Health, 25 Days
Posted: 5 days ago
Stevenage, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 5 days ago
Wimbledon
First Point
Salary: £30000 - £40000 per annum
Posted: 9 days ago
Reading
Incite Insight
Salary: £40,000 - £45,000 per year
Posted: 11 days ago
Milton Keynes, Buckinghamshire
ComputaCenter
Salary: flexible benefits scheme
Posted: 18 days ago
Reading
Hays IT - Uk Posting account
Salary: £38000.00 - £42000.00 per annum + Benefits
Posted: 24 days ago
Central London / West End
Foration Limited
Salary: From £30,000 to £45,000 per annum 20% bonus; stock options and more!
Posted: 26 days ago