The statistics below represent IT jobs advertised across the UK that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 808 770 795
Rank change year-on-year
-38 +25
Permanent jobs requiring a Service Desk Manager 125 189 187
As % of all permanent IT jobs located in the UK 0.13% 0.17% 0.16%
As % of the Job Titles category 0.13% 0.18% 0.17%
Number of salaries quoted 88 165 179
Median salary £42,000 £42,500 £43,500
Median salary % change year-on-year
-1.17% -2.29%
90% offered a salary of more than £30,000 £35,000 £31,500
10% offered a salary of more than £51,000 £55,000 £67,250
UK excluding London median salary £42,000 £40,000 £37,500
% change year-on-year
+5.00% +6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94552 106382 112198
As % of all permanent IT jobs located in the UK 96.41% 96.31% 96.48%
Number of salaries quoted 79554 87702 91489
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 23 July 2016 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 112 £42,000 -1.17% 5
South East +32 35 £47,500 +9.19% 2
London -21 17 £45,000 -
South West +17 16 £35,000 -4.32%
East Midlands +5 13 £27,500 -21.42% 1
Leeds +33 12 £42,000 +15.86%
Yorkshire +22 12 £42,000 +12.75% 1
West Yorkshire +21 12 £42,000 +12.00%
Berkshire +9 12 - -
Surrey +29 8 £42,500 +41.66%
Wiltshire +12 8 £32,500 -2.98%
West Midlands -2 8 £47,500 +18.75%
Bracknell - 8 - -
Buckinghamshire +28 7 £36,653 -8.36%
Northampton - 6 - - 1
Northamptonshire - 6 - - 1
City of London +55 5 £47,500 +5.55%
North West +21 5 £45,000 +28.57% 1
Nottingham +16 5 £27,500 -46.07%
Nottinghamshire +9 5 £27,500 -46.07%
Leatherhead - 5 £42,500 -
Chippenham - 5 £32,500 -
Milton Keynes +23 4 - -
Reading +16 4 - -
Bristol +17 3 £47,500 +25.56%
Gloucestershire +6 3 £35,000 -22.22%
Coventry +5 3 £52,500 +53.59%
East of England 0 3 £55,000 +25.71%
Merseyside 0 3 £42,500 -5.55%
Manchester -3 3 £45,000 +50.00% 1

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 23 July 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 182 (66.67%) ITIL
2 89 (32.60%) Windows
3 85 (31.14%) Finance
4 77 (28.21%) SLA
5 76 (27.84%) Service Delivery
6 67 (24.54%) ITIL Certification
7 56 (20.51%) Microsoft
8 52 (19.05%) Incident Management
9 49 (17.95%) Service Management
10 47 (17.22%) Active Directory
11 37 (13.55%) MS Office
11 37 (13.55%) Analytical Skills
12 36 (13.19%) Coaching
12 36 (13.19%) Line Management
12 36 (13.19%) Service Desk Management
13 34 (12.45%) Windows 7
14 30 (10.99%) Mentoring
15 29 (10.62%) Continuous Improvement
16 28 (10.26%) Problem Management
16 28 (10.26%) Change Management
17 27 (9.89%) MS Excel
17 27 (9.89%) Windows Server
18 26 (9.52%) ITIL V3
19 24 (8.79%) People Management
20 20 (7.33%) Performance Management
20 20 (7.33%) MS Exchange
21 19 (6.96%) SQL
22 18 (6.59%) Citrix
22 18 (6.59%) VMware
23 15 (5.49%) Windows Server 2008

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (7.33%) MS Exchange
2 8 (2.93%) Exchange Server 2010
3 6 (2.20%) SharePoint
4 5 (1.83%) Skype for Business
5 4 (1.47%) Exchange Server 2007
6 3 (1.10%) Exchange Server 2013
7 2 (0.73%) Confluence
8 1 (0.37%) IIS
8 1 (0.37%) SharePoint 2013
Applications
1 37 (13.55%) MS Office
2 27 (9.89%) MS Excel
3 6 (2.20%) MS PowerPoint
Business Applications
1 2 (0.73%) Dynamics CRM
1 2 (0.73%) Remedy ITSM
1 2 (0.73%) SAP Oil and Gas
Cloud Services
1 7 (2.56%) Office 365
2 3 (1.10%) Microsoft Azure
3 2 (0.73%) Amazon AWS
3 2 (0.73%) SaaS
Communications & Networking
1 12 (4.40%) Firewall
1 12 (4.40%) LAN
1 12 (4.40%) WAN
2 11 (4.03%) DHCP
2 11 (4.03%) DNS
3 10 (3.66%) TCP/IP
4 7 (2.56%) ATM
4 7 (2.56%) VPN
5 6 (2.20%) IP Telephony
5 6 (2.20%) Wireless
6 5 (1.83%) VoIP
7 4 (1.47%) SAN
8 3 (1.10%) Cisco IOS
9 2 (0.73%) Broadband
9 2 (0.73%) Kerberos
9 2 (0.73%) Skype
10 1 (0.37%) Ethernet
10 1 (0.37%) Intranet
10 1 (0.37%) ISDN
10 1 (0.37%) SMTP
Database & Business Intelligence
1 7 (2.56%) Crystal Reports
2 6 (2.20%) SQL Server
Development Applications
1 3 (1.10%) JIRA
General
1 85 (31.14%) Finance
2 14 (5.13%) Law
3 10 (3.66%) Advertising
4 8 (2.93%) Banking
4 8 (2.93%) Legal
5 7 (2.56%) Manufacturing
6 6 (2.20%) Marketing
7 5 (1.83%) Retail
8 3 (1.10%) Telecoms
9 2 (0.73%) Electronics
10 1 (0.37%) Aerospace
10 1 (0.37%) Financial Institution
10 1 (0.37%) Front Office
10 1 (0.37%) Investment Banking
10 1 (0.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (1.10%) .NET
Miscellaneous
1 37 (13.55%) Analytical Skills
2 10 (3.66%) Virtual Team
3 9 (3.30%) Statistics
4 5 (1.83%) User Experience
5 4 (1.47%) Fat Client
5 4 (1.47%) Replication
5 4 (1.47%) Thin Client
6 3 (1.10%) Blackberry
6 3 (1.10%) Driving Licence
6 3 (1.10%) Management Information System
7 2 (0.73%) iPad
7 2 (0.73%) Performance Metrics
7 2 (0.73%) Social Media
7 2 (0.73%) Telematics
8 1 (0.37%) CMDB
8 1 (0.37%) FMCG
8 1 (0.37%) Hedge funds
8 1 (0.37%) iPhone
8 1 (0.37%) Mobile Computing
8 1 (0.37%) Wiki
Operating Systems
1 89 (32.60%) Windows
2 34 (12.45%) Windows 7
3 27 (9.89%) Windows Server
4 15 (5.49%) Windows Server 2008
5 12 (4.40%) Windows 10
6 11 (4.03%) Linux
7 9 (3.30%) Windows Server 2012
8 8 (2.93%) Windows XP
9 5 (1.83%) Mac OS X
9 5 (1.83%) Unix
10 3 (1.10%) Android
10 3 (1.10%) Windows Server 2003
11 2 (0.73%) Windows 8
12 1 (0.37%) Mac OS X Server
Processes & Methodologies
1 182 (66.67%) ITIL
2 76 (27.84%) Service Delivery
3 52 (19.05%) Incident Management
4 49 (17.95%) Service Management
5 36 (13.19%) Coaching
5 36 (13.19%) Line Management
5 36 (13.19%) Service Desk Management
6 30 (10.99%) Mentoring
7 29 (10.62%) Continuous Improvement
8 28 (10.26%) Change Management
8 28 (10.26%) Problem Management
9 26 (9.52%) ITIL V3
10 24 (8.79%) People Management
11 20 (7.33%) Performance Management
12 14 (5.13%) ITSM
13 13 (4.76%) Supplier Management
14 11 (4.03%) PRINCE2
14 11 (4.03%) Resource Management
15 10 (3.66%) Matrix Management
16 9 (3.30%) Stakeholder Management
Programming Languages
1 19 (6.96%) SQL
2 8 (2.93%) C
3 2 (0.73%) VB
4 1 (0.37%) T-SQL
Qualifications
1 67 (24.54%) ITIL Certification
2 14 (5.13%) MCP
3 12 (4.40%) Security Cleared
4 9 (3.30%) ITIL Foundation Certificate
5 8 (2.93%) Degree
5 8 (2.93%) Microsoft Certification
5 8 (2.93%) SC Cleared
6 7 (2.56%) MOS
7 6 (2.20%) HND
7 6 (2.20%) MCSA
7 6 (2.20%) MCSE
8 4 (1.47%) MCITP
9 3 (1.10%) CCNA
9 3 (1.10%) Cisco Certification
9 3 (1.10%) PRINCE2 Certification
10 1 (0.37%) A+ Certification
10 1 (0.37%) DBS Check
10 1 (0.37%) PMI Certification
10 1 (0.37%) PMP
10 1 (0.37%) Postgraduate
Quality Assurance & Compliance
1 77 (28.21%) SLA
2 11 (4.03%) ISO/IEC 27001
3 3 (1.10%) Sarbanes-Oxley
4 2 (0.73%) BS7799
5 1 (0.37%) QA
System Software
1 47 (17.22%) Active Directory
2 8 (2.93%) Hyper-V
2 8 (2.93%) VMware Infrastructure
3 5 (1.83%) Terminal Server
4 4 (1.47%) DFS Replication
5 3 (1.10%) vSphere
6 2 (0.73%) Virtual Servers
7 1 (0.37%) Terminal Services
7 1 (0.37%) VMware ESXi
7 1 (0.37%) XenApp
Systems Management
1 4 (1.47%) Systems Management Server (SMS)
1 4 (1.47%) WSUS
2 1 (0.37%) AirWatch
2 1 (0.37%) SCCM
Vendors
1 56 (20.51%) Microsoft
2 18 (6.59%) Citrix
2 18 (6.59%) VMware
3 11 (4.03%) Cisco
4 9 (3.30%) Sun
5 8 (2.93%) Apple
5 8 (2.93%) Remedy
6 6 (2.20%) ServiceNow
7 4 (1.47%) Dell KACE
8 2 (0.73%) BMC
8 2 (0.73%) EMC
8 2 (0.73%) Facebook
8 2 (0.73%) HP
8 2 (0.73%) MobileIron
8 2 (0.73%) NetApp
8 2 (0.73%) Nimble Storage
8 2 (0.73%) SAP
9 1 (0.37%) Adobe
9 1 (0.37%) CA
9 1 (0.37%) Dell
Oxford
Hays West And Wales
Salary: £38896 - £46414 per annum + Benefits
Posted: 3 days ago
Northampton, Northamptonshire
Lorien Resourcing
Salary: £42000 per annum + Benefits Package
Posted: 2 days ago
Goole, North Humberside
Robert Walters
Salary: £28000 - £31000 per annum
Posted: 2 days ago
South East England
Vivid Resourcing
Posted: 8 days ago
Manchester, Lancashire
Oscar
Salary: £30000 - £35000 per annum + benefits
Posted: 4 days ago