The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 700 749 717
Rank change year-on-year
+49 -32
Permanent jobs requiring a Service Desk Manager 193 158 156
As % of all permanent IT jobs located in the UK 0.18% 0.14% 0.15%
As % of the Job Titles category 0.19% 0.15% 0.16%
Number of salaries quoted 166 150 143
Average salary £42,500 £40,000 £42,500
Average salary % change year-on-year
+6.25% -5.88%
90% offered a salary of more than £33,100 £30,450 £30,000
10% offered a salary of more than £55,000 £57,750 £52,000
UK excluding London average salary £39,000 £37,500 £37,500
% change year-on-year
+4.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 28 August 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 186 £42,500 +6.25% 18
London +56 96 £43,500 -13.00% 8
South East +9 25 £43,500 +16.00% 4
City of London +30 21 £39,375 -21.25% 1
East of England -6 18 £46,500 +9.41% 3
East Midlands +12 16 £35,000 -2.09%
South West -17 16 £38,750 +21.09% 2
Leicestershire +19 12 £35,000 -12.50%
Wiltshire +10 12 £35,500 -
Yorkshire +3 10 £37,500 +4.16%
West Yorkshire +9 9 £38,750 +43.51%
Leeds +16 7 £36,250 +34.25%
Essex -3 7 £53,000 +21.83% 1
Cambridgeshire +6 6 £37,500 -11.76%
Wimbledon +3 6 £35,000 -
Buckinghamshire -6 6 £40,000 +6.66%
Salisbury - 6 £33,500 -
Abingdon +9 5 £44,000 +22.22%
North West +3 5 £30,000 -22.33% 1
Oxfordshire +2 5 £44,000 +22.22% 1
Milton Keynes -7 5 - -
Uxbridge - 5 £45,000 -
Chelmsford - 5 £53,000 - 1
Surrey +5 4 £30,000 +13.74%
Kent +2 4 £45,000 +42.85% 1
Scotland +1 4 £38,000 -6.74% 1
Peterborough -6 4 - -
Loughborough - 4 £30,000 -
Wales -1 3 £42,500 +25.92%
Edinburgh -3 3 £38,000 -15.55% 1

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 296 (79.78%) ITIL
2 123 (33.15%) SLA
3 107 (28.84%) Service Delivery
4 95 (25.61%) Microsoft
5 89 (23.99%) Service Management
6 85 (22.91%) Windows
7 84 (22.64%) Problem Management
8 73 (19.68%) Incident Management
9 66 (17.79%) ITIL Certification
10 52 (14.02%) Change Management
11 46 (12.40%) Retail
12 45 (12.13%) Service Desk Management
13 43 (11.59%) ITSM
13 43 (11.59%) Line Management
14 41 (11.05%) Windows 7
15 40 (10.78%) MS Excel
16 39 (10.51%) Finance
17 37 (9.97%) Continuous Improvement
18 34 (9.16%) Mentoring
18 34 (9.16%) People Management
19 32 (8.63%) Banking
20 30 (8.09%) Root Cause Analysis
21 26 (7.01%) Analytical Skills
22 25 (6.74%) Active Directory
23 24 (6.47%) Citrix
24 23 (6.20%) Coaching
25 22 (5.93%) Cisco
25 22 (5.93%) MS Office
26 21 (5.66%) Change Control
27 20 (5.39%) Performance Management

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (2.43%) MS Exchange
2 7 (1.89%) SharePoint
3 6 (1.62%) WorkSite
4 4 (1.08%) Drupal
5 3 (0.81%) Exchange Server 2010
5 3 (0.81%) Apache
6 2 (0.54%) SharePoint 2013
6 2 (0.54%) GlassFish
6 2 (0.54%) Lync
6 2 (0.54%) Joomla!
7 1 (0.27%) Tomcat
7 1 (0.27%) WebLogic
7 1 (0.27%) Exchange Server 2007
7 1 (0.27%) WebSphere
Applications
1 40 (10.78%) MS Excel
2 22 (5.93%) MS Office
3 2 (0.54%) MS PowerPoint
3 2 (0.54%) Spreadsheet
3 2 (0.54%) Adobe Creative Suite
Business Applications
1 1 (0.27%) assyst
1 1 (0.27%) Remedy ITSM
Cloud Services
1 10 (2.70%) Office 365
2 6 (1.62%) Microsoft Azure
3 2 (0.54%) Amazon AWS
3 2 (0.54%) Amazon EC2
3 2 (0.54%) Amazon S3
4 1 (0.27%) Google Analytics
4 1 (0.27%) SaaS
4 1 (0.27%) Google Apps
Communications & Networking
1 10 (2.70%) LAN
1 10 (2.70%) Firewall
2 9 (2.43%) WAN
3 5 (1.35%) TCP/IP
4 4 (1.08%) SAN
4 4 (1.08%) Internet
5 3 (0.81%) Wireless
5 3 (0.81%) VPN
6 2 (0.54%) DNS
6 2 (0.54%) SSL
6 2 (0.54%) VoIP
6 2 (0.54%) IPsec
6 2 (0.54%) DHCP
6 2 (0.54%) DMZ
7 1 (0.27%) SSH
7 1 (0.27%) Network Security
7 1 (0.27%) SMTP
7 1 (0.27%) Wi-Fi
Database & Business Intelligence
1 7 (1.89%) SQL Server
2 5 (1.35%) SQL Server 2008
3 2 (0.54%) SQL Server 2012
4 1 (0.27%) MySQL
4 1 (0.27%) Crystal Reports
4 1 (0.27%) SQL Server Reporting Services
4 1 (0.27%) SQL Server Integration Services
4 1 (0.27%) SQL Server Analysis Services
Development Applications
1 1 (0.27%) MSI
1 1 (0.27%) JIRA
1 1 (0.27%) Yeoman
General
1 46 (12.40%) Retail
2 39 (10.51%) Finance
3 32 (8.63%) Banking
4 19 (5.12%) Law
5 16 (4.31%) Legal
6 9 (2.43%) Manufacturing
6 9 (2.43%) Publishing
7 5 (1.35%) Retail Banking
7 5 (1.35%) Pharmaceutical
8 4 (1.08%) Telecoms
9 3 (0.81%) Games
9 3 (0.81%) Aerospace
9 3 (0.81%) Advertising
10 2 (0.54%) Marketing
10 2 (0.54%) German Language
11 1 (0.27%) Private Banking
11 1 (0.27%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.54%) Web Services
1 2 (0.54%) XML
1 2 (0.54%) REST
1 2 (0.54%) .NET
1 2 (0.54%) ASP.NET
2 1 (0.27%) SOAP
2 1 (0.27%) Doctrine
Miscellaneous
1 26 (7.01%) Analytical Skills
2 19 (5.12%) EPoS
3 17 (4.58%) Data Centre
4 16 (4.31%) Performance Metrics
5 15 (4.04%) Management Information System
6 10 (2.70%) Mathematics
7 6 (1.62%) User Experience
8 5 (1.35%) Hedge funds
9 3 (0.81%) Blackberry
10 2 (0.54%) Statistics
10 2 (0.54%) Computer Science
10 2 (0.54%) Thin Client
10 2 (0.54%) Fat Client
10 2 (0.54%) FMCG
11 1 (0.27%) iPhone
11 1 (0.27%) Social Media
11 1 (0.27%) iPad
11 1 (0.27%) Handset
11 1 (0.27%) CMDB
Operating Systems
1 85 (22.91%) Windows
2 41 (11.05%) Windows 7
3 18 (4.85%) Windows Server 2008
4 12 (3.23%) Windows Server 2012
5 11 (2.96%) Windows XP
6 10 (2.70%) Linux
6 10 (2.70%) Windows 8
7 5 (1.35%) UNIX
7 5 (1.35%) Windows Server 2003
8 4 (1.08%) Mac OS
9 2 (0.54%) Mac OS X
9 2 (0.54%) Ubuntu
10 1 (0.27%) Android
10 1 (0.27%) OS/400
10 1 (0.27%) Solaris
10 1 (0.27%) Windows 2000 Server
Processes & Methodologies
1 296 (79.78%) ITIL
2 107 (28.84%) Service Delivery
3 89 (23.99%) Service Management
4 84 (22.64%) Problem Management
5 73 (19.68%) Incident Management
6 52 (14.02%) Change Management
7 45 (12.13%) Service Desk Management
8 43 (11.59%) Line Management
8 43 (11.59%) ITSM
9 37 (9.97%) Continuous Improvement
10 34 (9.16%) Mentoring
10 34 (9.16%) People Management
11 30 (8.09%) Root Cause Analysis
12 23 (6.20%) Coaching
13 21 (5.66%) Change Control
14 20 (5.39%) Performance Management
15 19 (5.12%) PRINCE2
16 13 (3.50%) Project Management
17 10 (2.70%) Workflow
17 10 (2.70%) Operations Management
Programming Languages
1 11 (2.96%) SQL
2 10 (2.70%) C
3 2 (0.54%) C#
4 1 (0.27%) Java
4 1 (0.27%) JavaScript
Qualifications
1 66 (17.79%) ITIL Certification
2 15 (4.04%) Degree
3 12 (3.23%) Microsoft Certification
3 12 (3.23%) MCP
4 11 (2.96%) ITIL Foundation Certificate
5 10 (2.70%) CCNA
5 10 (2.70%) Cisco Certification
6 8 (2.16%) MCTS
6 8 (2.16%) A+ Certification
7 4 (1.08%) MCSE
8 2 (0.54%) MCSA
9 1 (0.27%) PRINCE2 Certification
9 1 (0.27%) SC Cleared
9 1 (0.27%) Security Cleared
Quality Assurance & Compliance
1 123 (33.15%) SLA
2 11 (2.96%) ISO/IEC 27001
3 3 (0.81%) ISO 9001
4 1 (0.27%) QA
System Software
1 25 (6.74%) Active Directory
2 12 (3.23%) VMware Infrastructure
3 7 (1.89%) XenApp
4 4 (1.08%) Terminal Services
5 3 (0.81%) Hyper-V
6 2 (0.54%) VMware ESX
6 2 (0.54%) vSphere
Systems Management
1 2 (0.54%) Tivoli
1 2 (0.54%) Tivoli Storage Manager
1 2 (0.54%) OpenSSO
2 1 (0.27%) ITRS Geneos
Vendors
1 95 (25.61%) Microsoft
2 24 (6.47%) Citrix
3 22 (5.93%) Cisco
4 20 (5.39%) VMware
5 10 (2.70%) Remedy
6 8 (2.16%) ServiceNow
7 7 (1.89%) Apple
8 6 (1.62%) Barracuda Networks
8 6 (1.62%) Salesforce.com
9 5 (1.35%) SolarWinds
10 4 (1.08%) Websense
10 4 (1.08%) NetApp
11 3 (0.81%) HP
11 3 (0.81%) IBM
11 3 (0.81%) Computacenter
11 3 (0.81%) LANDesk
12 2 (0.54%) WatchGuard
12 2 (0.54%) Tandberg
12 2 (0.54%) ProCurve
12 2 (0.54%) Google
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Salary: £40k - 50k per year + Benefits
Posted: 3 hours ago
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Salary: £40000 per annum
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Salary: £40000 per annum
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East London
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Salary: £40000.00 - £47000.00 per annum + benefits & bonus
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Kent
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Salary: From £40,000 to £50,000 per annum + Bonus + Benefits
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East London
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Salary: From £40,000 to £45,000 per annum + Bens
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Oxfordshire
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Salary: Up to £40,000 per annum
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