The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 748 722 776
Rank change year-on-year
-26 +54
Permanent jobs requiring a Service Desk Manager 157 149 125
As % of all permanent IT jobs located in the UK 0.13% 0.14% 0.11%
As % of the Job Titles category 0.14% 0.15% 0.11%
Number of salaries quoted 148 136 111
Average salary £40,000 £40,000 £37,000
Average salary % change year-on-year
- +8.10%
90% offered a salary of more than £30,000 £30,069 £30,000
10% offered a salary of more than £58,250 £51,250 £55,000
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110590 102435 111475
As % of all permanent IT jobs located in the UK 94.41% 94.25% 95.13%
Number of salaries quoted 89418 84946 95316
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,450 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 22 August 2014 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 148 £40,000 - 20
London +2 52 £50,000 +11.11% 4
South East -25 31 £36,000 +2.85% 2
East of England +19 22 £42,500 +9.67% 3
Yorkshire -58 19 £36,000 -15.29% 2
City of London -4 16 £50,000 - 2
Sheffield -5 15 £37,500 -6.25% 2
South Yorkshire -12 15 £37,500 - 2
Berkshire +4 13 £42,000 -1.17%
Cambridgeshire +6 11 £40,000 +14.28% 3
South West - 11 £31,500 - 5
West Midlands -7 6 £40,000 -5.88% 1
Oxfordshire - 6 £36,000 - 1
Abingdon - 6 £36,000 - 1
Bristol - 6 £35,000 - 4
Scotland -15 5 £40,750 +25.38%
Kent -2 4 £31,500 -37.00% 1
Hertfordshire -5 4 £50,000 +17.64%
Leeds -48 4 £27,000 -38.63%
West Yorkshire -59 4 £27,000 -38.63%
Dorset - 4 £30,750 -
Maidenhead - 4 £32,500 -
Peterborough - 4 £35,000 - 1
Glasgow - 4 £36,500 -
Cambridge 0 3 £42,500 +21.42% 1
Surrey -1 3 £26,375 -37.94%
Watford -11 3 £50,000 +17.64%
Cheshire -18 3 £42,375 +13.00% 2
North West -23 3 £42,375 +19.36% 3
Wales - 3 £34,000 -

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 262 (75.50%) ITIL
2 130 (37.46%) SLA
3 107 (30.84%) Windows
4 95 (27.38%) Service Management
5 91 (26.22%) ITIL Certification
6 89 (25.65%) Service Delivery
7 83 (23.92%) Microsoft
8 80 (23.05%) Active Directory
9 72 (20.75%) Incident Management
10 67 (19.31%) Finance
11 49 (14.12%) Windows 7
12 47 (13.54%) Problem Management
13 44 (12.68%) MS Excel
14 41 (11.82%) MS Office
15 35 (10.09%) MS Exchange
16 33 (9.51%) Service Desk Management
17 32 (9.22%) Citrix
18 30 (8.65%) Project Management
18 30 (8.65%) Continuous Improvement
19 28 (8.07%) WAN
20 27 (7.78%) Microsoft Certification
21 24 (6.92%) ITSM
21 24 (6.92%) VMware
22 23 (6.63%) LAN
22 23 (6.63%) ServiceNow
23 21 (6.05%) Law
23 21 (6.05%) Legal
24 19 (5.48%) Telecoms
24 19 (5.48%) Degree
25 18 (5.19%) Supplier Management

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (10.09%) MS Exchange
2 12 (3.46%) Blackberry Enterprise Server
3 10 (2.88%) Lync
3 10 (2.88%) Exchange Server 2007
4 5 (1.44%) SharePoint
5 4 (1.15%) IBM Notes
5 4 (1.15%) Quickr
5 4 (1.15%) Exchange Server 2010
6 3 (0.86%) SharePoint 2010
7 2 (0.58%) CMS
7 2 (0.58%) Exchange Server 2003
8 1 (0.29%) Exchange Server 2000
8 1 (0.29%) IIS
Applications
1 44 (12.68%) MS Excel
2 41 (11.82%) MS Office
3 3 (0.86%) MS Visio
4 2 (0.58%) MS PowerPoint
5 1 (0.29%) Spreadsheet
5 1 (0.29%) MS Project
Business Applications
1 2 (0.58%) Remedy ITSM
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) SAP BPC
2 1 (0.29%) Oracle Applications
2 1 (0.29%) Agresso
2 1 (0.29%) SAP SD
Cloud Services
1 3 (0.86%) SaaS
2 2 (0.58%) Office 365
3 1 (0.29%) Google Apps
Communications & Networking
1 28 (8.07%) WAN
2 23 (6.63%) LAN
3 16 (4.61%) VPN
4 11 (3.17%) TCP/IP
5 8 (2.31%) VoIP
6 7 (2.02%) Firewall
7 6 (1.73%) DNS
8 5 (1.44%) VLAN
9 4 (1.15%) Broadband
9 4 (1.15%) Internet
9 4 (1.15%) Wireless
9 4 (1.15%) Structured Cabling
10 3 (0.86%) Asterisk PBX
10 3 (0.86%) WLAN
10 3 (0.86%) SMS
10 3 (0.86%) POP3
11 2 (0.58%) DHCP
11 2 (0.58%) SSL
11 2 (0.58%) SAN
11 2 (0.58%) MPLS
Database & Business Intelligence
1 9 (2.59%) SQL Server
2 4 (1.15%) MySQL
3 1 (0.29%) SAP BW
3 1 (0.29%) Data Warehouse
General
1 67 (19.31%) Finance
2 21 (6.05%) Law
2 21 (6.05%) Legal
3 19 (5.48%) Telecoms
4 15 (4.32%) Retail
5 13 (3.75%) Banking
6 4 (1.15%) Manufacturing
7 2 (0.58%) Financial Institution
7 2 (0.58%) Billing
8 1 (0.29%) Local Government
8 1 (0.29%) Marketing
8 1 (0.29%) Dutch Language
8 1 (0.29%) French Language
8 1 (0.29%) German Language
8 1 (0.29%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.29%) Application Packaging
1 1 (0.29%) X-Windows
1 1 (0.29%) ODBC
Miscellaneous
1 15 (4.32%) Management Information System
2 13 (3.75%) Blackberry
3 11 (3.17%) Statistics
4 7 (2.02%) iPhone
5 5 (1.44%) EPoS
6 4 (1.15%) Thin Client
6 4 (1.15%) Fat Client
6 4 (1.15%) Hedge funds
6 4 (1.15%) Computer Science
7 3 (0.86%) IVR
7 3 (0.86%) NHS
8 2 (0.58%) Mainframe
8 2 (0.58%) Video Conferencing
8 2 (0.58%) IBM Mainframe
8 2 (0.58%) Social Media
8 2 (0.58%) iPad
9 1 (0.29%) CMDB
9 1 (0.29%) Informatics
9 1 (0.29%) Health Informatics
9 1 (0.29%) Data Extraction
Operating Systems
1 107 (30.84%) Windows
2 49 (14.12%) Windows 7
3 18 (5.19%) Windows Server 2008
4 14 (4.03%) Windows 8
5 10 (2.88%) Windows Server 2003
6 9 (2.59%) Windows XP
7 8 (2.31%) Linux
8 7 (2.02%) Windows Server 2012
9 4 (1.15%) UNIX
10 2 (0.58%) Mac OS X
10 2 (0.58%) Android
10 2 (0.58%) Mac OS
Processes & Methodologies
1 262 (75.50%) ITIL
2 95 (27.38%) Service Management
3 89 (25.65%) Service Delivery
4 72 (20.75%) Incident Management
5 47 (13.54%) Problem Management
6 33 (9.51%) Service Desk Management
7 30 (8.65%) Project Management
7 30 (8.65%) Continuous Improvement
8 24 (6.92%) ITSM
9 18 (5.19%) Supplier Management
9 18 (5.19%) Release Management
10 17 (4.90%) Change Management
11 13 (3.75%) Time Management
12 12 (3.46%) PRINCE2
13 11 (3.17%) Disaster Recovery
13 11 (3.17%) Stakeholder Management
13 11 (3.17%) ITIL V3
14 10 (2.88%) Performance Management
15 9 (2.59%) Workflow
15 9 (2.59%) Mobile Device Management
Programming Languages
1 14 (4.03%) SQL
2 1 (0.29%) R
Qualifications
1 91 (26.22%) ITIL Certification
2 27 (7.78%) Microsoft Certification
3 19 (5.48%) Degree
4 15 (4.32%) MCSE
5 10 (2.88%) MCITP
6 5 (1.44%) MCSA
7 3 (0.86%) MCDST
7 3 (0.86%) Cisco Certification
7 3 (0.86%) CCNA
7 3 (0.86%) MCP
8 2 (0.58%) PRINCE2 Certification
8 2 (0.58%) Security Cleared
8 2 (0.58%) ITIL Foundation Certificate
9 1 (0.29%) ISTQB Foundation Certification
9 1 (0.29%) MBA
9 1 (0.29%) CCNP
9 1 (0.29%) ISEB
Quality Assurance & Compliance
1 130 (37.46%) SLA
2 8 (2.31%) ISO/IEC 27001
3 5 (1.44%) COBIT
4 3 (0.86%) QA
4 3 (0.86%) ISO 9001
5 1 (0.29%) Sarbanes-Oxley
System Software
1 80 (23.05%) Active Directory
2 4 (1.15%) VMware Infrastructure
3 3 (0.86%) XenApp
3 3 (0.86%) XenDesktop
4 2 (0.58%) Microsoft App-V
4 2 (0.58%) VMware ESX
4 2 (0.58%) vSphere
4 2 (0.58%) Citrix Presentation Server
5 1 (0.29%) Hyper-V
5 1 (0.29%) Terminal Services
Systems Management
1 7 (2.02%) Backup Exec
2 6 (1.73%) SCCM
3 3 (0.86%) Cisco UCCX
4 2 (0.58%) SCOM
Vendors
1 83 (23.92%) Microsoft
2 32 (9.22%) Citrix
3 24 (6.92%) VMware
4 23 (6.63%) ServiceNow
5 17 (4.90%) Remedy
6 15 (4.32%) Cisco
7 8 (2.31%) IBM
8 7 (2.02%) CheckPoint
8 7 (2.02%) HP
9 6 (1.73%) Dell
10 5 (1.44%) Sun
11 4 (1.15%) Lotus
11 4 (1.15%) Apple
11 4 (1.15%) Fortinet
12 3 (0.86%) Pega
12 3 (0.86%) McAfee
12 3 (0.86%) Salesforce.com
13 2 (0.58%) SAP
13 2 (0.58%) Oracle
13 2 (0.58%) Novell
Peterborough, Cambridgeshire
@ITS
Salary: From £42,000 to £50,000 per annum + benefits
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £45,000 per annum & Bonus & Corporate Benefits Package
Posted: Yesterday
Bristol, Avon
Global Technology Solutions Ltd
Salary: £29000 - £35000 per annum + bonus+benefits
Posted: Yesterday
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £50000.00 - £60000.00 per annum
Posted: Yesterday
Abingdon, Oxfordshire
RM Education
Salary: £35000 - £45000 per annum + 5% bonus
Posted: 2 days ago
Warrington, Cheshire
Roc Search
Salary: £35000 - £40000 per annum + Bonus
Posted: 3 days ago
Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £40k - 45k per year
Posted: 3 days ago
London
Square One Resources
Posted: 3 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 5 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 5 days ago
Whitstable
Capita - ITIN
Salary: £30000.00 - £33000.00 per annum
Posted: 5 days ago
Cheshire
ReThink Recruitment
Salary: £37500 - £42000 per annum + Package
Posted: 5 days ago
City of London
NFP Group Ltd
Salary: £70000 - £85000 per annum
Posted: 9 days ago
Manchester, Cheshire, Lancashire, Greater...
Actis Recruitment Ltd
Salary: to £45,000 + excellent bens
Posted: 12 days ago
City of London
NFP Group Ltd
Salary: £60000 - £80000 per annum
Posted: 16 days ago
Swindon
Hays IT - Uk Posting account
Salary: £260 - £70000 per annum + Dependent on experience
Posted: 17 days ago
Bristol
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Car Allowance, Pension + Bonus
Posted: 17 days ago
Bristol
Nigel Frank International Limited - Newcastle
Salary: £30000 - £35000 per annum + Benefits & Bonus Scheme
Posted: 17 days ago
Bristol
Capita - ITIN
Salary: £25000.00 per annum
Posted: 25 days ago