The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 726 777 775
Rank change year-on-year
+51 -2
Permanent jobs requiring a Service Desk Manager 176 162 109
As % of all permanent IT jobs located in the UK 0.16% 0.14% 0.10%
As % of the Job Titles category 0.17% 0.15% 0.11%
Number of salaries quoted 161 149 92
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £34,500 £32,400 £29,800
10% offered a salary of more than £55,000 £57,500 £55,500
UK excluding London average salary £40,000 £37,500 £38,000
% change year-on-year
+6.66% -1.31%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104585 111653 102685
As % of all permanent IT jobs located in the UK 94.50% 94.55% 94.56%
Number of salaries quoted 86393 91565 85529
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 3 July 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 174 £42,500 -5.55% 13
London +18 68 £47,500 - 6
South East +21 32 £43,500 +16.00% 2
East of England +18 25 £40,000 -20.00% 1
City of London +40 22 £55,000 +15.78%
Berkshire +9 18 £45,000 -29.41%
South West +8 17 £35,831 +2.37% 1
Reading - 11 £42,000 -
Essex +10 10 £55,000 +26.43%
East Midlands +4 10 £35,000 -17.64%
Bristol -13 10 £35,661 -
Yorkshire -8 9 £36,000 - 1
Leeds +10 8 £35,000 -26.31% 1
West Yorkshire +7 8 £35,000 +7.69% 1
Leicestershire +20 7 £35,000 -15.15%
Cambridgeshire +9 7 £37,500 +27.11%
West Midlands -5 7 £37,500 -11.76%
Bedfordshire - 7 £34,500 -
North West 0 6 £37,500 -6.54% 1
Newbury - 6 £45,000 -
Chelmsford - 6 £55,000 -
Abingdon +16 5 £44,000 +35.38%
Oxfordshire +12 5 £44,000 +35.38% 1
Cambridge - 5 £37,500 -
Kingston Upon Thames +8 4 £44,485 -15.26%
Birmingham -4 4 £37,500 -6.25%
Buckinghamshire -6 4 £40,000 +17.64% 1
Wiltshire -8 4 £35,500 +9.23% 1
Manchester - 4 £30,000 -
Surrey +6 3 £30,000 -46.66%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 315 (79.35%) ITIL
2 133 (33.50%) SLA
3 125 (31.49%) Service Delivery
4 94 (23.68%) Windows
5 86 (21.66%) ITIL Certification
6 84 (21.16%) Service Management
7 83 (20.91%) Microsoft
8 79 (19.90%) Problem Management
9 77 (19.40%) Incident Management
10 50 (12.59%) MS Excel
11 49 (12.34%) Retail
11 49 (12.34%) Continuous Improvement
12 46 (11.59%) MS Office
13 44 (11.08%) Line Management
14 43 (10.83%) Change Management
15 41 (10.33%) Finance
16 40 (10.08%) Windows 7
16 40 (10.08%) People Management
17 38 (9.57%) Service Desk Management
18 35 (8.82%) Mentoring
19 32 (8.06%) Coaching
19 32 (8.06%) ITSM
20 31 (7.81%) Root Cause Analysis
20 31 (7.81%) Banking
21 30 (7.56%) Active Directory
21 30 (7.56%) Analytical Skills
22 29 (7.30%) Law
22 29 (7.30%) Performance Management
23 28 (7.05%) Legal
23 28 (7.05%) Citrix

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (3.53%) MS Exchange
2 12 (3.02%) WorkSite
3 5 (1.26%) Exchange Server 2010
4 4 (1.01%) Drupal
5 2 (0.50%) GlassFish
5 2 (0.50%) Lync
5 2 (0.50%) Joomla!
5 2 (0.50%) Apache
5 2 (0.50%) SharePoint
6 1 (0.25%) WebLogic
6 1 (0.25%) Tomcat
6 1 (0.25%) Exchange Server 2007
6 1 (0.25%) Blackberry Enterprise Server
6 1 (0.25%) WebSphere
Applications
1 50 (12.59%) MS Excel
2 46 (11.59%) MS Office
3 7 (1.76%) MS PowerPoint
4 4 (1.01%) MS Visio
5 2 (0.50%) Spreadsheet
5 2 (0.50%) Adobe Creative Suite
6 1 (0.25%) MS Project
Business Applications
1 2 (0.50%) Remedy ITSM
2 1 (0.25%) assyst
Cloud Services
1 9 (2.27%) Office 365
2 8 (2.02%) Microsoft Azure
3 3 (0.76%) Mimecast
4 2 (0.50%) Amazon EC2
4 2 (0.50%) Amazon S3
4 2 (0.50%) Amazon AWS
5 1 (0.25%) SaaS
5 1 (0.25%) Google Apps
Communications & Networking
1 17 (4.28%) Firewall
2 9 (2.27%) SAN
3 8 (2.02%) TCP/IP
3 8 (2.02%) LAN
4 7 (1.76%) WAN
5 3 (0.76%) VoIP
5 3 (0.76%) NAS
6 2 (0.50%) Wireless
6 2 (0.50%) VPN
6 2 (0.50%) DMZ
6 2 (0.50%) Internet
7 1 (0.25%) SMTP
7 1 (0.25%) Wi-Fi
Database & Business Intelligence
1 4 (1.01%) SQL Server
2 3 (0.76%) SQL Server 2008
3 1 (0.25%) Crystal Reports
3 1 (0.25%) SQL Server Reporting Services
3 1 (0.25%) SQL Server Integration Services
3 1 (0.25%) SQL Server Analysis Services
Development Applications
1 1 (0.25%) JIRA
General
1 49 (12.34%) Retail
2 41 (10.33%) Finance
3 31 (7.81%) Banking
4 29 (7.30%) Law
5 28 (7.05%) Legal
6 9 (2.27%) Telecoms
7 6 (1.51%) Publishing
8 5 (1.26%) German Language
8 5 (1.26%) Advertising
9 4 (1.01%) Manufacturing
9 4 (1.01%) Front Office
9 4 (1.01%) Spanish Language
9 4 (1.01%) French Language
10 3 (0.76%) Games
10 3 (0.76%) Investment Banking
10 3 (0.76%) Marketing
10 3 (0.76%) Aerospace
11 1 (0.25%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (1.01%) Doctrine
2 2 (0.50%) .NET
2 2 (0.50%) ASP.NET
2 2 (0.50%) Web Services
3 1 (0.25%) XML
3 1 (0.25%) Application Packaging
3 1 (0.25%) REST
3 1 (0.25%) SOAP
Miscellaneous
1 30 (7.56%) Analytical Skills
2 22 (5.54%) Data Centre
2 22 (5.54%) EPoS
3 14 (3.53%) User Experience
4 13 (3.27%) Blackberry
5 10 (2.52%) Mathematics
5 10 (2.52%) Performance Metrics
6 9 (2.27%) Hedge funds
7 7 (1.76%) Statistics
7 7 (1.76%) Management Information System
8 4 (1.01%) FMCG
9 3 (0.76%) Equities
9 3 (0.76%) Foreign Exchange (FX)
10 2 (0.50%) Thin Client
10 2 (0.50%) Mainframe
10 2 (0.50%) Fat Client
11 1 (0.25%) Handset
11 1 (0.25%) NHS
11 1 (0.25%) Computer Science
11 1 (0.25%) CMDB
Operating Systems
1 94 (23.68%) Windows
2 40 (10.08%) Windows 7
3 16 (4.03%) Windows Server 2008
4 11 (2.77%) Linux
5 9 (2.27%) Windows Server 2012
6 8 (2.02%) Windows 8
7 6 (1.51%) Windows XP
8 5 (1.26%) Windows Server 2003
9 4 (1.01%) UNIX
9 4 (1.01%) Mac OS
10 2 (0.50%) Mac OS X
10 2 (0.50%) Ubuntu
11 1 (0.25%) OS/400
11 1 (0.25%) Windows 2000 Server
Processes & Methodologies
1 315 (79.35%) ITIL
2 125 (31.49%) Service Delivery
3 84 (21.16%) Service Management
4 79 (19.90%) Problem Management
5 77 (19.40%) Incident Management
6 49 (12.34%) Continuous Improvement
7 44 (11.08%) Line Management
8 43 (10.83%) Change Management
9 40 (10.08%) People Management
10 38 (9.57%) Service Desk Management
11 35 (8.82%) Mentoring
12 32 (8.06%) Coaching
12 32 (8.06%) ITSM
13 31 (7.81%) Root Cause Analysis
14 29 (7.30%) Performance Management
15 22 (5.54%) Stakeholder Management
16 17 (4.28%) PRINCE2
16 17 (4.28%) ITIL V3
17 15 (3.78%) Operations Management
18 14 (3.53%) Change Control
Programming Languages
1 17 (4.28%) SQL
2 12 (3.02%) C
3 2 (0.50%) C#
4 1 (0.25%) Java
4 1 (0.25%) JavaScript
Qualifications
1 86 (21.66%) ITIL Certification
2 19 (4.79%) Degree
3 10 (2.52%) ITIL Foundation Certificate
4 8 (2.02%) CCNA
4 8 (2.02%) Cisco Certification
5 7 (1.76%) MCP
6 5 (1.26%) Microsoft Certification
7 3 (0.76%) PRINCE2 Certification
8 2 (0.50%) A+ Certification
8 2 (0.50%) MCSE
8 2 (0.50%) MCTS
9 1 (0.25%) SC Cleared
9 1 (0.25%) Security Cleared
9 1 (0.25%) ISTQB Foundation Certification
9 1 (0.25%) ISEB
Quality Assurance & Compliance
1 133 (33.50%) SLA
2 11 (2.77%) ISO/IEC 27001
3 3 (0.76%) ISO 9001
4 2 (0.50%) Sarbanes-Oxley
5 1 (0.25%) QA
System Software
1 30 (7.56%) Active Directory
2 15 (3.78%) VMware Infrastructure
3 3 (0.76%) Hyper-V
3 3 (0.76%) XenServer
4 2 (0.50%) vSphere
4 2 (0.50%) XenApp
4 2 (0.50%) Terminal Services
4 2 (0.50%) VMware ESX
Systems Management
1 4 (1.01%) ITRS Geneos
2 2 (0.50%) OpenSSO
2 2 (0.50%) Tivoli
2 2 (0.50%) Tivoli Storage Manager
3 1 (0.25%) SCCM
3 1 (0.25%) SCOM
Vendors
1 83 (20.91%) Microsoft
2 28 (7.05%) Citrix
3 26 (6.55%) VMware
4 17 (4.28%) Cisco
5 9 (2.27%) SolarWinds
5 9 (2.27%) ServiceNow
6 8 (2.02%) Remedy
6 8 (2.02%) McAfee
7 7 (1.76%) Barracuda Networks
8 6 (1.51%) Salesforce.com
9 5 (1.26%) Websense
9 5 (1.26%) NetApp
10 4 (1.01%) Apple
11 3 (0.76%) Interwoven
11 3 (0.76%) IBM
11 3 (0.76%) Progress
11 3 (0.76%) HP
11 3 (0.76%) Dell
11 3 (0.76%) Wyse
11 3 (0.76%) LANDesk
South West London
First Point
Salary: £30000 - £40000 per annum
Posted: 14 hours ago
Wimbledon
First Point
Salary: £30000 - £40000 per annum
Posted: Yesterday
Ipswich, Suffolk
Cooper Lomaz Recruitment Ltd
Salary: £35k per year
Posted: Yesterday
Salisbury, Wiltshire
Spectrum IT Recruitment (South) Ltd
Salary: £32000 - £35000 per annum + Benefits
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: £Excellent Salary + Benefits
Posted: 2 days ago
Uxbridge, Middlesex
Verticality Ltd
Salary: £40000 - £50000 per annum
Posted: 2 days ago
London
Harvey Nash plc
Salary: £42000 - £45000 per annum
Posted: 2 days ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £40,000 per annum plus excellent benefits and holiday
Posted: 3 days ago
Durham, County Durham
I4 Recruitment
Salary: £32k - 40k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 45k per year + Benefits
Posted: 5 days ago
Milton Keynes, Buckinghamshire
ComputaCenter
Salary: flexible benefits scheme
Posted: 21 days ago