The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 710 760 771
Rank change year-on-year
+50 +11
Permanent jobs requiring a Service Desk Manager 182 186 122
As % of all permanent IT jobs located in the UK 0.17% 0.16% 0.11%
As % of the Job Titles category 0.18% 0.17% 0.12%
Number of salaries quoted 173 167 106
Average salary £42,500 £45,000 £45,000
Average salary % change year-on-year
-5.55% -
90% offered a salary of more than £34,800 £33,000 £31,800
10% offered a salary of more than £57,000 £57,500 £60,000
UK excluding London average salary £40,250 £40,000 £41,250
% change year-on-year
+0.62% -3.03%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102183 111859 102313
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.64%
Number of salaries quoted 83932 91897 85042
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager within the UK.

Service Desk Manager Salary Trend in the UK

Service Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Manager over the 3 months to 27 May 2015 within the UK.

Service Desk Manager Salary Histogram in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 178 £42,500 -6.07% 9
London +30 78 £50,000 +5.26% 4
South East +22 40 £42,000 -6.66% 3
Berkshire +26 31 £42,750 -16.58%
City of London +53 25 £55,000 +15.78% 2
East of England +22 24 £40,000 -20.00%
South West +4 19 £35,661 +9.72%
Reading - 19 £42,000 -
Bristol +6 10 £35,661 -10.84%
Bedfordshire +21 9 £34,500 -13.75%
Newbury - 9 £45,000 -
Essex +11 8 £48,750 -
Dorset +9 8 £35,500 +33.96%
West Midlands +2 7 £37,500 +2.73%
Cambridgeshire +21 6 £40,000 +37.93%
North West +2 5 £35,000 -17.64% 2
Surrey +9 4 £26,000 -45.26%
Hampshire -2 4 £35,000 -33.33%
Bournemouth -7 4 £45,500 +71.69%
Birmingham - 4 £37,500 -
Chelmsford - 4 £55,000 -
Manchester - 4 £35,000 - 1
Peterborough - 4 £40,000 -
Kingston Upon Thames +2 3 £44,485 -15.26% 1
Hertfordshire -2 3 £30,000 -40.00%
Yorkshire -10 3 £35,000 -2.77%
Greenford - 3 £41,000 -
Poole - 3 £32,500 -
East Midlands +5 2 £41,750 -1.76%
Cardiff +2 2 £45,000 +27.65%

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 27 May 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 307 (79.74%) ITIL
2 136 (35.32%) SLA
3 131 (34.03%) Service Delivery
4 104 (27.01%) Windows
5 96 (24.94%) ITIL Certification
6 80 (20.78%) Service Management
7 72 (18.70%) Problem Management
8 71 (18.44%) Incident Management
9 67 (17.40%) Microsoft
10 54 (14.03%) MS Office
11 52 (13.51%) MS Excel
12 50 (12.99%) Retail
13 44 (11.43%) Continuous Improvement
13 44 (11.43%) Line Management
14 42 (10.91%) Finance
15 40 (10.39%) Change Management
15 40 (10.39%) Windows 7
15 40 (10.39%) People Management
16 37 (9.61%) Legal
17 35 (9.09%) Analytical Skills
18 34 (8.83%) Law
19 33 (8.57%) Service Desk Management
20 31 (8.05%) Banking
21 30 (7.79%) ITSM
22 29 (7.53%) VMware
22 29 (7.53%) Mentoring
23 27 (7.01%) Active Directory
24 26 (6.75%) Citrix
24 26 (6.75%) Root Cause Analysis
25 25 (6.49%) Coaching

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 27 May 2015, IT jobs within the UK that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (4.94%) MS Exchange
2 16 (4.16%) WorkSite
3 5 (1.30%) Exchange Server 2010
4 4 (1.04%) Drupal
5 2 (0.52%) GlassFish
5 2 (0.52%) Lync
5 2 (0.52%) Joomla!
5 2 (0.52%) Apache
5 2 (0.52%) SharePoint
6 1 (0.26%) WebLogic
6 1 (0.26%) Tomcat
6 1 (0.26%) Exchange Server 2007
6 1 (0.26%) Blackberry Enterprise Server
6 1 (0.26%) WebSphere
Applications
1 54 (14.03%) MS Office
2 52 (13.51%) MS Excel
3 8 (2.08%) MS PowerPoint
4 6 (1.56%) MS Visio
5 2 (0.52%) Spreadsheet
5 2 (0.52%) Adobe Creative Suite
5 2 (0.52%) MS Project
Business Applications
1 2 (0.52%) Remedy ITSM
2 1 (0.26%) assyst
Cloud Services
1 6 (1.56%) Office 365
2 5 (1.30%) Microsoft Azure
3 3 (0.78%) Mimecast
4 2 (0.52%) Amazon EC2
4 2 (0.52%) Amazon S3
4 2 (0.52%) Amazon AWS
5 1 (0.26%) SaaS
5 1 (0.26%) Google Apps
Communications & Networking
1 17 (4.42%) Firewall
2 11 (2.86%) TCP/IP
3 9 (2.34%) SAN
4 8 (2.08%) LAN
5 7 (1.82%) WAN
6 4 (1.04%) VPN
7 3 (0.78%) Internet
7 3 (0.78%) NAS
8 2 (0.52%) Wireless
8 2 (0.52%) DMZ
8 2 (0.52%) VoIP
9 1 (0.26%) SMTP
9 1 (0.26%) Wi-Fi
Database & Business Intelligence
1 4 (1.04%) SQL Server
2 3 (0.78%) SQL Server 2008
3 1 (0.26%) Crystal Reports
3 1 (0.26%) SQL Server Reporting Services
3 1 (0.26%) SQL Server Integration Services
3 1 (0.26%) SQL Server Analysis Services
Development Applications
1 1 (0.26%) JIRA
General
1 50 (12.99%) Retail
2 42 (10.91%) Finance
3 37 (9.61%) Legal
4 34 (8.83%) Law
5 31 (8.05%) Banking
6 11 (2.86%) Telecoms
7 7 (1.82%) Publishing
8 5 (1.30%) Advertising
8 5 (1.30%) German Language
9 4 (1.04%) Spanish Language
9 4 (1.04%) Investment Banking
9 4 (1.04%) Marketing
9 4 (1.04%) French Language
9 4 (1.04%) Manufacturing
9 4 (1.04%) Front Office
10 3 (0.78%) Aerospace
11 1 (0.26%) Financial Institution
11 1 (0.26%) Games
Libraries, Frameworks & Software Standards
1 4 (1.04%) Doctrine
2 2 (0.52%) .NET
2 2 (0.52%) ASP.NET
2 2 (0.52%) Web Services
3 1 (0.26%) XML
3 1 (0.26%) Application Packaging
3 1 (0.26%) REST
3 1 (0.26%) SOAP
Miscellaneous
1 35 (9.09%) Analytical Skills
2 23 (5.97%) Data Centre
3 21 (5.45%) EPoS
4 18 (4.68%) User Experience
5 16 (4.16%) Blackberry
6 15 (3.90%) Performance Metrics
7 11 (2.86%) Hedge funds
8 8 (2.08%) Statistics
9 7 (1.82%) Mathematics
9 7 (1.82%) FMCG
10 5 (1.30%) Management Information System
11 4 (1.04%) Foreign Exchange (FX)
11 4 (1.04%) Equities
12 2 (0.52%) PDA
12 2 (0.52%) Fat Client
12 2 (0.52%) Thin Client
12 2 (0.52%) Mainframe
12 2 (0.52%) Computer Science
13 1 (0.26%) CMDB
13 1 (0.26%) iPhone
Operating Systems
1 104 (27.01%) Windows
2 40 (10.39%) Windows 7
3 12 (3.12%) Windows Server 2008
4 10 (2.60%) Linux
5 6 (1.56%) Windows Server 2003
5 6 (1.56%) Windows Server 2012
6 5 (1.30%) Windows 8
6 5 (1.30%) UNIX
6 5 (1.30%) Windows XP
7 4 (1.04%) Mac OS
8 2 (0.52%) Mac OS X
8 2 (0.52%) Ubuntu
9 1 (0.26%) OS/400
9 1 (0.26%) Windows 2000
9 1 (0.26%) Windows 2000 Server
Processes & Methodologies
1 307 (79.74%) ITIL
2 131 (34.03%) Service Delivery
3 80 (20.78%) Service Management
4 72 (18.70%) Problem Management
5 71 (18.44%) Incident Management
6 44 (11.43%) Continuous Improvement
6 44 (11.43%) Line Management
7 40 (10.39%) People Management
7 40 (10.39%) Change Management
8 33 (8.57%) Service Desk Management
9 30 (7.79%) ITSM
10 29 (7.53%) Mentoring
11 26 (6.75%) Root Cause Analysis
12 25 (6.49%) Coaching
13 23 (5.97%) ITIL V3
13 23 (5.97%) Performance Management
14 19 (4.94%) Operations Management
14 19 (4.94%) Stakeholder Management
15 18 (4.68%) PRINCE2
16 14 (3.64%) Change Control
Programming Languages
1 18 (4.68%) SQL
2 12 (3.12%) C
3 2 (0.52%) C#
4 1 (0.26%) Java
4 1 (0.26%) JavaScript
Qualifications
1 96 (24.94%) ITIL Certification
2 22 (5.71%) Degree
3 6 (1.56%) CCNA
3 6 (1.56%) Cisco Certification
4 5 (1.30%) MCP
5 4 (1.04%) ITIL Foundation Certificate
6 3 (0.78%) Microsoft Certification
6 3 (0.78%) PRINCE2 Certification
7 2 (0.52%) MCSE
7 2 (0.52%) SC Cleared
7 2 (0.52%) Security Cleared
8 1 (0.26%) ISEB
8 1 (0.26%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 136 (35.32%) SLA
2 12 (3.12%) ISO/IEC 27001
3 2 (0.52%) Sarbanes-Oxley
4 1 (0.26%) QA
System Software
1 27 (7.01%) Active Directory
2 19 (4.94%) VMware Infrastructure
3 3 (0.78%) Hyper-V
3 3 (0.78%) XenServer
4 2 (0.52%) vSphere
4 2 (0.52%) Terminal Services
4 2 (0.52%) VMware ESX
5 1 (0.26%) XenApp
Systems Management
1 4 (1.04%) ITRS Geneos
2 2 (0.52%) OpenSSO
2 2 (0.52%) Tivoli
2 2 (0.52%) Tivoli Storage Manager
3 1 (0.26%) SCCM
3 1 (0.26%) SCOM
Vendors
1 67 (17.40%) Microsoft
2 29 (7.53%) VMware
3 26 (6.75%) Citrix
4 16 (4.16%) Cisco
5 9 (2.34%) McAfee
5 9 (2.34%) SolarWinds
5 9 (2.34%) ServiceNow
6 7 (1.82%) Barracuda Networks
6 7 (1.82%) Remedy
7 6 (1.56%) Salesforce.com
8 5 (1.30%) Websense
8 5 (1.30%) NetApp
9 4 (1.04%) Apple
9 4 (1.04%) LANDesk
10 3 (0.78%) Wyse
10 3 (0.78%) Meraki
10 3 (0.78%) Interwoven
10 3 (0.78%) IBM
10 3 (0.78%) Progress
10 3 (0.78%) Sun
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ComputaCenter
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Posted: 23 hours ago
Ashton-under-Lyne, Lancashire
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Salary: £34,506 dependant on experience
Posted: Yesterday
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London
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Salary: £35000 - £40000 per annum + Excellent Benefits
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City of London
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Salary: £60000.00 - £65000.00 per annum + Benefits
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Posted: 25 days ago