Service Desk Team Leader Jobs with Work from Home Options

Service Desk Team Lead
UK > Work from Home

The median Service Desk Team Lead salary in Work from Home is £36,875 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 543 629 803
Rank change year-on-year +86 +174 -257
Permanent jobs requiring a Service Desk Team Leader 41 34 42
As % of all permanent jobs with a WFH option 0.12% 0.080% 0.062%
As % of the Job Titles category 0.13% 0.083% 0.063%
Number of salaries quoted 40 28 37
10th Percentile £29,750 £26,250 £29,400
25th Percentile £31,750 £40,688 £31,250
Median annual salary (50th Percentile) £36,875 £45,000 £37,500
Median % change year-on-year -18.06% +20.00% +15.38%
75th Percentile £48,125 £52,500 £44,500
90th Percentile £65,000 £58,750 £57,500
UK median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,422 40,723 66,198
% of permanent jobs with a recognized job title 95.99% 96.03% 97.39%
Number of salaries quoted 24,878 28,925 42,092
10th Percentile £33,000 £36,500 £36,250
25th Percentile £42,500 £47,250 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Team Leader
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised.

Service Desk Team Leader trend for jobs with a WFH option

Service Desk Team Leader
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Team Leader.

Service Desk Team Leader salary trend for jobs with a WFH option

Service Desk Team Leader
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Team Leader over the 6 months to 4 May 2024.

Service Desk Team Leader salary histogram for jobs with a WFH option

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 4 May 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Team Leader in the job title.

1 27 (65.85%) Social Skills
2 25 (60.98%) Microsoft 365
3 22 (53.66%) Customer Service
4 16 (39.02%) Windows
5 15 (36.59%) Microsoft
6 14 (34.15%) ITIL
7 13 (31.71%) Microsoft Exchange
7 13 (31.71%) Active Directory
8 12 (29.27%) Azure
9 11 (26.83%) VMware
10 10 (24.39%) Service Management
11 9 (21.95%) Firewall
11 9 (21.95%) VMware Infrastructure
11 9 (21.95%) Mentoring
12 8 (19.51%) Problem-Solving
12 8 (19.51%) Windows Server
12 8 (19.51%) ITSM
12 8 (19.51%) SLA
12 8 (19.51%) SharePoint
13 7 (17.07%) Microsoft Office
13 7 (17.07%) VPN
13 7 (17.07%) Commercial Awareness
13 7 (17.07%) Documentation Skills
14 6 (14.63%) vCenter Server
14 6 (14.63%) OneDrive
14 6 (14.63%) Microsoft Intune
15 5 (12.20%) Continuous Improvement
15 5 (12.20%) ServiceNow
15 5 (12.20%) Windows 10
15 5 (12.20%) Organisational Skills

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (31.71%) Microsoft Exchange
2 8 (19.51%) SharePoint
Applications
1 7 (17.07%) Microsoft Office
2 2 (4.88%) Microsoft PowerPoint
Cloud Services
1 25 (60.98%) Microsoft 365
2 12 (29.27%) Azure
3 6 (14.63%) OneDrive
4 4 (9.76%) SaaS
5 3 (7.32%) Entra ID
6 2 (4.88%) AWS
6 2 (4.88%) Google Workspace
Communications & Networking
1 9 (21.95%) Firewall
2 7 (17.07%) VPN
3 5 (12.20%) TCP/IP
3 5 (12.20%) Wireless
4 4 (9.76%) DHCP
4 4 (9.76%) DNS
5 3 (7.32%) Network Security
6 2 (4.88%) NetScaler
6 2 (4.88%) SAN
6 2 (4.88%) SMTP
7 1 (2.44%) BGP
7 1 (2.44%) Internet
7 1 (2.44%) MPLS
7 1 (2.44%) VPLS
General
1 27 (65.85%) Social Skills
2 7 (17.07%) Documentation Skills
3 5 (12.20%) Organisational Skills
4 4 (9.76%) Finance
5 3 (7.32%) Analytical Skills
6 2 (4.88%) Aerospace
6 2 (4.88%) Banking
7 1 (2.44%) Law
Libraries, Frameworks & Software Standards
1 2 (4.88%) 802.1X
Miscellaneous
1 3 (7.32%) Driving Licence
2 2 (4.88%) Blackberry
2 2 (4.88%) BYOD
2 2 (4.88%) Data Centre
2 2 (4.88%) Replication
2 2 (4.88%) Self-Motivation
3 1 (2.44%) iPhone
3 1 (2.44%) Management Information System
Operating Systems
1 16 (39.02%) Windows
2 8 (19.51%) Windows Server
3 5 (12.20%) Windows 10
4 2 (4.88%) Linux
4 2 (4.88%) Windows Server 2016
4 2 (4.88%) Windows Server 2019
5 1 (2.44%) Android
5 1 (2.44%) Apple iOS
Processes & Methodologies
1 22 (53.66%) Customer Service
2 14 (34.15%) ITIL
3 10 (24.39%) Service Management
4 9 (21.95%) Mentoring
5 8 (19.51%) ITSM
5 8 (19.51%) Problem-Solving
6 7 (17.07%) Commercial Awareness
7 5 (12.20%) Continuous Improvement
7 5 (12.20%) Service Delivery
8 4 (9.76%) Change Management
8 4 (9.76%) Coaching
9 3 (7.32%) Customer Experience
9 3 (7.32%) Cybersecurity
9 3 (7.32%) Performance Management
9 3 (7.32%) Resource Management
9 3 (7.32%) Service Desk Management
9 3 (7.32%) User Experience
10 2 (4.88%) IT Governance
10 2 (4.88%) Statistics
10 2 (4.88%) Time Management
Programming Languages
1 2 (4.88%) C#
1 2 (4.88%) Java
1 2 (4.88%) Python
2 1 (2.44%) PowerShell
Qualifications
1 4 (9.76%) ITIL Certification
2 3 (7.32%) Degree
2 3 (7.32%) MCSE
2 3 (7.32%) Microsoft Certification
3 1 (2.44%) A+ Certification
3 1 (2.44%) ITIL Foundation Certificate
3 1 (2.44%) SC Cleared
3 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 8 (19.51%) SLA
System Software
1 13 (31.71%) Active Directory
2 9 (21.95%) VMware Infrastructure
3 4 (9.76%) VMware ESXi
4 2 (4.88%) Virtual Machines
4 2 (4.88%) XenDesktop
Systems Management
1 6 (14.63%) Microsoft Intune
1 6 (14.63%) vCenter Server
2 4 (9.76%) SCCM
2 4 (9.76%) WSUS
3 2 (4.88%) Ansible
3 2 (4.88%) Single Sign-On
3 2 (4.88%) Terraform
Vendors
1 15 (36.59%) Microsoft
2 11 (26.83%) VMware
3 5 (12.20%) Cisco
3 5 (12.20%) ServiceNow
4 4 (9.76%) Meraki
5 3 (7.32%) Juniper
6 2 (4.88%) Citrix
6 2 (4.88%) Commvault
6 2 (4.88%) Freshdesk
6 2 (4.88%) Google
6 2 (4.88%) Meru Networks
6 2 (4.88%) SolarWinds
6 2 (4.88%) Sophos
6 2 (4.88%) Sun
6 2 (4.88%) Veeam
6 2 (4.88%) Zoho
7 1 (2.44%) Ruckus Wireless