Support Analyst Jobs with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst salary in Work from Home is £42,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 242 275 306
Rank change year-on-year +33 +31 -33
Permanent jobs requiring a Support Analyst 438 498 814
As % of all permanent jobs with a WFH option 1.30% 1.20% 1.19%
As % of the Job Titles category 1.35% 1.25% 1.22%
Number of salaries quoted 353 430 676
10th Percentile £26,000 £24,750 £23,000
25th Percentile £31,250 £28,625 £26,188
Median annual salary (50th Percentile) £42,500 £35,000 £32,500
Median % change year-on-year +21.43% +7.69% -4.41%
75th Percentile £55,572 £47,438 £43,750
90th Percentile £63,750 £68,875 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,404 39,812 66,667
% of permanent jobs with a recognized job title 95.96% 95.99% 97.40%
Number of salaries quoted 24,887 28,282 41,688
10th Percentile £33,127 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 9 May 2024.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Analyst in the job title.

1 179 (40.87%) Social Skills
2 157 (35.84%) Microsoft
3 146 (33.33%) SQL
4 137 (31.28%) Windows
5 134 (30.59%) Finance
6 128 (29.22%) ITIL
7 109 (24.89%) Active Directory
8 97 (22.15%) Customer Service
9 96 (21.92%) Microsoft 365
10 82 (18.72%) SQL Server
11 81 (18.49%) Problem-Solving
12 68 (15.53%) Azure
13 65 (14.84%) Incident Management
14 62 (14.16%) Degree
15 61 (13.93%) Service Management
16 58 (13.24%) Microsoft Office
17 54 (12.33%) Windows 10
18 51 (11.64%) CRM
19 50 (11.42%) Change Management
20 49 (11.19%) ITSM
21 48 (10.96%) ERP
22 44 (10.05%) T-SQL
22 44 (10.05%) Dynamics CRM
23 43 (9.82%) Microsoft Exchange
23 43 (9.82%) Linux
24 40 (9.13%) Analytical Skills
25 36 (8.22%) Microsoft Intune
26 34 (7.76%) Windows Server
27 33 (7.53%) PowerShell
28 32 (7.31%) Legal

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (9.82%) Microsoft Exchange
2 16 (3.65%) SharePoint
3 4 (0.91%) Exchange Server 2013
4 3 (0.68%) Apache
4 3 (0.68%) CMS
4 3 (0.68%) EPiServer
4 3 (0.68%) GlassFish
4 3 (0.68%) JBoss
4 3 (0.68%) Tomcat
5 2 (0.46%) Confluence
5 2 (0.46%) Oracle Service Bus
5 2 (0.46%) WebLogic
5 2 (0.46%) WebSphere
6 1 (0.23%) SharePoint 2013
6 1 (0.23%) Skype for Business
Applications
1 58 (13.24%) Microsoft Office
2 16 (3.65%) Microsoft Excel
3 4 (0.91%) MS Visio
4 1 (0.23%) Microsoft Project
4 1 (0.23%) S-PLUS
Business Applications
1 44 (10.05%) Dynamics CRM
2 20 (4.57%) PlanetPress Connect
3 12 (2.74%) NEC Housing
4 11 (2.51%) SAP S/4HANA
5 7 (1.60%) Dynamics NAV
6 5 (1.14%) Carpe Diem
7 4 (0.91%) SAP MM
8 3 (0.68%) SAP HCM
9 2 (0.46%) Academy Housing
9 2 (0.46%) ION Anvil
9 2 (0.46%) ION MarketView
9 2 (0.46%) NetSuite
9 2 (0.46%) Remedy ITSM
10 1 (0.23%) Oracle ERP
10 1 (0.23%) SAP HR
10 1 (0.23%) SAP Payroll
10 1 (0.23%) SAP PM
10 1 (0.23%) SAP PP
10 1 (0.23%) SAP QM
10 1 (0.23%) SAP WM
Cloud Services
1 96 (21.92%) Microsoft 365
2 68 (15.53%) Azure
3 31 (7.08%) Dynamics 365
4 22 (5.02%) Power Platform
5 21 (4.79%) SaaS
6 19 (4.34%) Entra ID
7 10 (2.28%) AWS
8 6 (1.37%) Azure Data Factory
8 6 (1.37%) WhatsApp
9 4 (0.91%) Azure DevOps
9 4 (0.91%) Power Automate
10 3 (0.68%) Azure Sentinel
10 3 (0.68%) OneDrive
11 2 (0.46%) Snowflake
12 1 (0.23%) Azure AKS
12 1 (0.23%) GCP
12 1 (0.23%) Google Drive
12 1 (0.23%) IaaS
12 1 (0.23%) Mimecast
12 1 (0.23%) PowerApps
Communications & Networking
1 27 (6.16%) DNS
2 26 (5.94%) VPN
3 19 (4.34%) Internet
4 16 (3.65%) WAN
5 14 (3.20%) LAN
6 12 (2.74%) Firewall
7 10 (2.28%) DHCP
8 9 (2.05%) VoIP
9 7 (1.60%) Wi-Fi
10 6 (1.37%) TCP/IP
10 6 (1.37%) Wireless
11 5 (1.14%) Skype
12 4 (0.91%) HTTP
12 4 (0.91%) WLAN
13 3 (0.68%) ADSL
13 3 (0.68%) Broadband
13 3 (0.68%) Cisco IOS
13 3 (0.68%) Intranet
13 3 (0.68%) Reverse Proxy
13 3 (0.68%) VLAN
Database & Business Intelligence
1 82 (18.72%) SQL Server
2 20 (4.57%) Data Warehouse
3 19 (4.34%) SQL Server Integration Services
4 16 (3.65%) Power BI
5 14 (3.20%) Oracle Database
6 13 (2.97%) SQL Server Reporting Services
7 8 (1.83%) Oracle Reports
8 4 (0.91%) Relational Database
9 3 (0.68%) Oracle Database 12c
9 3 (0.68%) SAP HANA
10 2 (0.46%) BusinessObjects
10 2 (0.46%) Oracle Database 10g
10 2 (0.46%) Oracle Database 11g
10 2 (0.46%) VLDB
11 1 (0.23%) Crystal Reports
11 1 (0.23%) MySQL
11 1 (0.23%) PostgreSQL
Development Applications
1 31 (7.08%) JIRA
2 20 (4.57%) SQL Server Management Studio (SSMS)
3 3 (0.68%) Visual Studio
4 2 (0.46%) Eclipse
General
1 179 (40.87%) Social Skills
2 134 (30.59%) Finance
3 40 (9.13%) Analytical Skills
4 32 (7.31%) Legal
5 27 (6.16%) Banking
6 22 (5.02%) Front Office
6 22 (5.02%) Law
7 20 (4.57%) Manufacturing
8 15 (3.42%) Inclusion and Diversity
9 14 (3.20%) Military
10 12 (2.74%) Marketing
10 12 (2.74%) Retail
11 11 (2.51%) Back Office
12 8 (1.83%) German Language
12 8 (1.83%) Investment Banking
12 8 (1.83%) Organisational Skills
13 6 (1.37%) Private Banking
13 6 (1.37%) Public Sector
13 6 (1.37%) Telecoms
14 5 (1.14%) Billing
Libraries, Frameworks & Software Standards
1 22 (5.02%) .NET
2 10 (2.28%) REST
3 8 (1.83%) FIX Protocol
3 8 (1.83%) Web Services
4 6 (1.37%) ASP.NET
4 6 (1.37%) JSON
4 6 (1.37%) Middleware
5 4 (0.91%) HTML
5 4 (0.91%) XML
6 3 (0.68%) LDAP
6 3 (0.68%) SAML
6 3 (0.68%) SOAP
6 3 (0.68%) XSLT
7 2 (0.46%) MAPI
8 1 (0.23%) .NET Framework
8 1 (0.23%) CSS
8 1 (0.23%) Oracle Fusion
8 1 (0.23%) RESTful
8 1 (0.23%) Software Packaging
Miscellaneous
1 25 (5.71%) Management Information System
2 16 (3.65%) Onboarding
3 14 (3.20%) Self-Motivation
4 9 (2.05%) Product Ownership
5 8 (1.83%) Housing Association
6 6 (1.37%) Driving Licence
6 6 (1.37%) Enterprise Software
6 6 (1.37%) Mobile App
6 6 (1.37%) Social Media
6 6 (1.37%) Video Conferencing
7 4 (0.91%) Virtual Team
8 3 (0.68%) CMDB
8 3 (0.68%) Foreign Exchange (FX)
8 3 (0.68%) Replication
8 3 (0.68%) Team-Oriented Environment
9 2 (0.46%) BYOD
9 2 (0.46%) iPad
9 2 (0.46%) NHS
9 2 (0.46%) PropTech
9 2 (0.46%) Reference Data
Operating Systems
1 137 (31.28%) Windows
2 54 (12.33%) Windows 10
3 43 (9.82%) Linux
4 34 (7.76%) Windows Server
5 27 (6.16%) Unix
6 22 (5.02%) Apple iOS
7 14 (3.20%) Mac OS X
8 8 (1.83%) Windows Server 2019
9 7 (1.60%) Android
10 6 (1.37%) Windows 7
11 5 (1.14%) Solaris
11 5 (1.14%) Windows Server 2016
12 3 (0.68%) AIX
12 3 (0.68%) Mac OS
13 2 (0.46%) Red Hat Enterprise Linux
13 2 (0.46%) Windows Vista
14 1 (0.23%) Windows NT
14 1 (0.23%) Windows Server 2012
14 1 (0.23%) Windows XP
Processes & Methodologies
1 128 (29.22%) ITIL
2 97 (22.15%) Customer Service
3 81 (18.49%) Problem-Solving
4 65 (14.84%) Incident Management
5 61 (13.93%) Service Management
6 51 (11.64%) CRM
7 50 (11.42%) Change Management
8 49 (11.19%) ITSM
9 48 (10.96%) ERP
10 29 (6.62%) Service Delivery
11 28 (6.39%) Document Management
12 26 (5.94%) Release Management
13 24 (5.48%) Information Security
14 21 (4.79%) Agile
14 21 (4.79%) User Acceptance Testing
15 20 (4.57%) ETL
16 19 (4.34%) DevOps
16 19 (4.34%) Root Cause Analysis
17 18 (4.11%) Cybersecurity
17 18 (4.11%) Requirements Analysis
Programming Languages
1 146 (33.33%) SQL
2 44 (10.05%) T-SQL
3 33 (7.53%) PowerShell
4 20 (4.57%) PL/SQL
5 13 (2.97%) C#
6 6 (1.37%) Java
7 4 (0.91%) R
8 3 (0.68%) Perl
8 3 (0.68%) Shell Script
8 3 (0.68%) XPath
9 2 (0.46%) Bash
9 2 (0.46%) JavaScript
10 1 (0.23%) MATLAB
10 1 (0.23%) Python
10 1 (0.23%) VB
10 1 (0.23%) VB.NET
10 1 (0.23%) VBA
Qualifications
1 62 (14.16%) Degree
2 15 (3.42%) Microsoft Certification
3 14 (3.20%) CISM
3 14 (3.20%) CISSP
3 14 (3.20%) GCIA
3 14 (3.20%) GCIH
3 14 (3.20%) GREM
4 11 (2.51%) Security Cleared
5 9 (2.05%) PRINCE2 Practitioner
6 7 (1.60%) A+ Certification
6 7 (1.60%) DV Cleared
6 7 (1.60%) NVQ Level 3
7 6 (1.37%) MCDST
8 5 (1.14%) ITIL Certification
9 4 (0.91%) CCNA
9 4 (0.91%) Cisco Certification
9 4 (0.91%) Master's Degree
9 4 (0.91%) MCP
9 4 (0.91%) Network+ Certification
9 4 (0.91%) SC Cleared
Quality Assurance & Compliance
1 24 (5.48%) SLA
2 4 (0.91%) ISO/IEC 27001
3 3 (0.68%) Cyber Essentials
3 3 (0.68%) Data Quality
3 3 (0.68%) GDPR
4 2 (0.46%) PCI DSS
4 2 (0.46%) Sarbanes-Oxley
5 1 (0.23%) ISO 9001
5 1 (0.23%) PMO
5 1 (0.23%) QA
System Software
1 109 (24.89%) Active Directory
2 15 (3.42%) VMware Infrastructure
3 8 (1.83%) Virtual Desktop
4 5 (1.14%) Hyper-V
5 2 (0.46%) Oracle RAC
6 1 (0.23%) Virtual Machines
Systems Management
1 36 (8.22%) Microsoft Intune
2 23 (5.25%) SCCM
3 4 (0.91%) AirWatch
3 4 (0.91%) Single Sign-On
4 3 (0.68%) Oracle Statspack
4 3 (0.68%) PaperCut
4 3 (0.68%) ZENworks
5 2 (0.46%) Data Guard
5 2 (0.46%) Oracle RMAN
6 1 (0.23%) Cisco CUCM
6 1 (0.23%) Jamf Pro
6 1 (0.23%) MobiControl
Vendors
1 157 (35.84%) Microsoft
2 23 (5.25%) Oracle
3 20 (4.57%) FNZ
4 16 (3.65%) VMware
5 15 (3.42%) SAP
5 15 (3.42%) ServiceNow
6 14 (3.20%) Citrix
6 14 (3.20%) Dell
6 14 (3.20%) iManage
7 12 (2.74%) BT
7 12 (2.74%) NEC
8 11 (2.51%) Cisco
9 10 (2.28%) ION Trading
10 9 (2.05%) Apple
11 8 (1.83%) Algorithmics
11 8 (1.83%) IBM
12 6 (1.37%) Databricks
12 6 (1.37%) Google
12 6 (1.37%) Veeam
13 5 (1.14%) Capita