The first part of the table below looks at the demand for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all Job Titles currently tracked.

Support Analyst
Location
3 months to
22 May 2012
Same period 2011Same period 2010
Rank828068
Rank change year-on-year
Down-2Down-12
Matching permanent IT job ads366136313049
As % of all permanent IT jobs located in the UK3.036 %2.961 %3.193 %
As % of the Job Titles category3.206 %3.143 %3.423 %
Number of salaries quoted317231342559
Average salary£32,500£32,500£32,000
Average salary % change year-on-year
-+1.56 %
90% of jobs offered a salary of more than£21,500£21,000£20,500
10% of jobs offered a salary of more than£57,500£62,500£62,500
UK excluding London average salary£29,500£27,500£26,500
% change year-on-year
+7.27 %+3.77 %
IT Job Market, Job Titles CategoryAll Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
11420611553789084
As % of all permanent IT jobs located in the UK94.71 %94.23 %93.30 %
Number of salaries quoted979339761273729
Average salary£42,500£42,500£42,500
90% of jobs offered a salary of more than£27,500£26,500£25,000
10% of jobs offered a salary of more than£70,000£75,000£72,500
UK excluding London average salary£38,000£37,500£36,500
% change year-on-year
+1.33 %+2.73 %

Support Analyst
Demand Trend

The chart provides the 3-month moving total of permanent IT jobs citing Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Demand Trend

Support Analyst
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend

Support Analyst
Salary Histogram

The chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 22 May 2012 within the UK.

Support Analyst Salary Histogram

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 22 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandDown-33417£33,000+1.53 %
LondonNo change01732£40,000-5.88 %
South EastDown-12647£31,000+3.33 %
City of LondonDown-11472£41,500-12.63 %
East of EnglandUp+25345£30,000+3.44 %
SurreyDown-37191£32,000-1.53 %
YorkshireUp+3165£26,000-5.45 %
North WestDown-9163£24,000-2.04 %
BerkshireUp+1155£32,500+14.03 %
West MidlandsUp+9144£30,000+15.38 %
ScotlandUp+18124£30,000-
East MidlandsUp+10109£27,250-0.90 %
South WestDown-63108£25,500-
ManchesterDown-699£23,750+5.55 %
HampshireUp+1891£31,500-10.00 %
West YorkshireUp+890£23,250-15.45 %
EssexUp+588£30,000-11.11 %
HertfordshireUp+787£32,500-5.79 %
ReadingUp+3075£28,500+1.78 %
BuckinghamshireUp+1371£30,000+9.09 %
CambridgeshireDown-366£24,000-15.04 %
BedfordshireUp+2564£37,500+11.11 %
LeedsUp+359£25,000-10.71 %
WalesUp+1457£29,250+30.00 %
South WalesUp+1948£30,000+26.31 %
BirminghamUp+1447£32,500+18.18 %
SuffolkUp+2445£27,500+15.78 %
North YorkshireUp+644£28,000+12.00 %
Milton KeynesUp+2342£35,000+27.27 %
LutonUp+1842£37,500+15.38 %

Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2012, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

13444 (45.79 %)Windows
22861 (38.04 %)SQL
32282 (30.34 %)Microsoft
42064 (27.44 %)Finance
51552 (20.63 %)Active Directory
51552 (20.63 %)SQL Server
61474 (19.60 %)MS Excel
71422 (18.90 %)ITIL
81254 (16.67 %)MS Office
91223 (16.26 %)UNIX
101206 (16.03 %)Oracle
111117 (14.85 %)Windows Server 2003
121080 (14.36 %)Windows Server 2008
131078 (14.33 %)Windows XP
14879 (11.69 %)MS Exchange
15848 (11.27 %)VMware
16768 (10.21 %)Linux
17762 (10.13 %)Degree
18731 (9.718 %)Citrix
19728 (9.678 %)Microsoft Certification
20711 (9.452 %)Java
21707 (9.399 %).NET
22663 (8.814 %)Windows 7
23661 (8.788 %)Banking
24627 (8.336 %)TCP/IP
25624 (8.296 %)Cisco
26565 (7.511 %)SLA
27479 (6.368 %)LAN
27479 (6.368 %)SharePoint
28473 (6.288 %)Front Office

Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2012, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

IT Job Market, Application Development CategoryApplication Development
1707 (9.399 %).NET
2418 (5.557 %)XML
3365 (4.852 %)HTML
4226 (3.005 %)ASP.NET
5188 (2.499 %)Web Services
6179 (2.380 %)ASP
7164 (2.180 %)CSS
8153 (2.034 %)J2EE
9152 (2.021 %)Middleware
10144 (1.914 %)WebSphere
1188 (1.170 %)FIX Protocol
1275 (0.997 %)SOAP
1355 (0.731 %)XSLT
1451 (0.678 %).NET Framework
1533 (0.439 %)Application Packaging
1533 (0.439 %)LAMP
1627 (0.359 %)Spring
1627 (0.359 %)Oracle Fusion
1721 (0.279 %)JMS
1819 (0.253 %)EJB
IT Job Market, Application Platforms CategoryApplication Platforms
1879 (11.69 %)MS Exchange
2479 (6.368 %)SharePoint
3419 (5.570 %)IIS
4314 (4.174 %)Apache
4314 (4.174 %)Exchange Server 2010
5305 (4.055 %)Exchange Server 2007
6304 (4.041 %)Exchange Server 2003
7256 (3.403 %)Tomcat
8209 (2.779 %)Blackberry Enterprise Server
9151 (2.007 %)WebLogic
10127 (1.688 %)Lotus Notes
11117 (1.555 %)SharePoint 2010
1296 (1.276 %)CMS
1365 (0.864 %)GlassFish
1450 (0.665 %)Oracle Workflow
1549 (0.651 %)Lync
1646 (0.612 %)WebSphere Application Server
1745 (0.598 %)SharePoint Server
1839 (0.518 %)MQSeries
1934 (0.452 %)WorkSite
IT Job Market, Applications CategoryApplications
11474 (19.60 %)MS Excel
21254 (16.67 %)MS Office
3155 (2.061 %)MS PowerPoint
479 (1.050 %)MS Visio
561 (0.811 %)MS Project
632 (0.425 %)Spreadsheet
716 (0.213 %)InfoPath
811 (0.146 %)MATLAB
910 (0.133 %)Windchill
108 (0.106 %)AutoCAD
117 (0.093 %)CINEMA 4D
126 (0.080 %)Acrobat
135 (0.066 %)DeltaView
135 (0.066 %)Vectorworks
144 (0.053 %)ProjectWise
144 (0.053 %)Adobe Illustrator
144 (0.053 %)Photoshop
153 (0.040 %)Revit
162 (0.027 %)Final Cut Pro
162 (0.027 %)Office 365
IT Job Market, Business Applications CategoryBusiness Applications
1108 (1.436 %)Oracle EBS R12
297 (1.290 %)Oracle EBS
388 (1.170 %)Oracle Financials
471 (0.944 %)Oracle Applications
565 (0.864 %)Dynamics CRM
660 (0.798 %)Dynamics NAV
739 (0.518 %)Dynamics AX
838 (0.505 %)Oracle 11i
933 (0.439 %)Oracle iProcurement
1031 (0.412 %)Sage 200
1130 (0.399 %)Dynamics GP
1227 (0.359 %)Kondor+
1324 (0.319 %)Agresso
1422 (0.292 %)ION MarketView
1520 (0.266 %)Remedy ITSM
1619 (0.253 %)RMDS
1717 (0.226 %)JDE World
1816 (0.213 %)SunGard Stream Clearvision
1915 (0.199 %)Oracle General Ledger
2014 (0.186 %)Aligne
IT Job Market, Communications & Networking CategoryCommunications & Networking
1627 (8.336 %)TCP/IP
2479 (6.368 %)LAN
3450 (5.982 %)WAN
4372 (4.945 %)Firewall
5356 (4.733 %)SAN
6345 (4.587 %)DNS
7309 (4.108 %)Internet
8244 (3.244 %)VPN
9232 (3.084 %)DHCP
10181 (2.406 %)VoIP
1191 (1.210 %)Wireless
1284 (1.117 %)HTTP
1376 (1.010 %)NAS
1467 (0.891 %)Cisco ASA
1566 (0.877 %)Network Security
1656 (0.744 %)Intranet
1749 (0.651 %)IP Telephony
1842 (0.558 %)VLAN
1842 (0.558 %)MPLS
1941 (0.545 %)Ethernet
IT Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
11552 (20.63 %)SQL Server
2356 (4.733 %)SQL Server 2005
3308 (4.095 %)SQL Server 2008
4148 (1.968 %)SQL Server Integration Services
4148 (1.968 %)SQL Server Reporting Services
5115 (1.529 %)Data Warehouse
699 (1.316 %)SQL Server 2000
796 (1.276 %)RDBMS
796 (1.276 %)Crystal Reports
894 (1.250 %)MySQL
983 (1.103 %)Oracle 8/8i
1067 (0.891 %)DB2
1163 (0.838 %)Oracle Reports
1262 (0.824 %)ETL
1360 (0.798 %)MS Access
1459 (0.784 %)Oracle 10g
1547 (0.625 %)Oracle 11g
1644 (0.585 %)SQL Server Analysis Services
1734 (0.452 %)TOAD
1830 (0.399 %)QlikView
IT Job Market, Development Applications CategoryDevelopment Applications
165 (0.864 %)JIRA
263 (0.838 %)Visual Studio
337 (0.492 %)MSI
432 (0.425 %)ClearCase
432 (0.425 %)Subversion
527 (0.359 %)Ant
623 (0.306 %)Eclipse
714 (0.186 %)Oracle Forms
813 (0.173 %)PowerBuilder
912 (0.160 %)ProC
912 (0.160 %)VSS/SourceSafe
1011 (0.146 %)Maven
1110 (0.133 %)NetBeans
1110 (0.133 %)JDeveloper
129 (0.120 %)Hudson
138 (0.106 %)Synon
138 (0.106 %)Team Foundation Server
145 (0.066 %)Git (software)
154 (0.053 %)Atlassian Bamboo
163 (0.040 %)Wise Package Studio
IT Job Market, General CategoryGeneral
12064 (27.44 %)Finance
2661 (8.788 %)Banking
3473 (6.288 %)Front Office
4335 (4.454 %)Investment Banking
5278 (3.696 %)Legal
6274 (3.643 %)Law
7237 (3.151 %)Retail
8222 (2.951 %)Back Office
9199 (2.646 %)Telecoms
10110 (1.462 %)Financial Institution
1199 (1.316 %)Manufacturing
1272 (0.957 %)French Language
1369 (0.917 %)Marketing
1462 (0.824 %)German Language
1560 (0.798 %)Advertising
1654 (0.718 %)Spanish Language
1748 (0.638 %)Games
1841 (0.545 %)Publishing
1939 (0.518 %)Italian Language
2035 (0.465 %)General Ledger
IT Job Market, Miscellaneous CategoryMiscellaneous
1469 (6.235 %)Blackberry
2220 (2.925 %)Foreign Exchange (FX)
3182 (2.420 %)Management Information System
4173 (2.300 %)Equities
5172 (2.287 %)Derivative
6162 (2.154 %)Computer Science
7158 (2.101 %)Fixed Income
8135 (1.795 %)Hedge funds
9105 (1.396 %)EPoS
1096 (1.276 %)Client/Server
1096 (1.276 %)iSeries
1192 (1.223 %)Clustering
1281 (1.077 %)AS400
1373 (0.970 %)Video Conferencing
1462 (0.824 %)Mathematics
1559 (0.784 %)SaaS
1656 (0.744 %)PDA
1745 (0.598 %)Fat Client
1745 (0.598 %)Thin Client
1843 (0.572 %)iPhone
IT Job Market, Operating Systems CategoryOperating Systems
13444 (45.79 %)Windows
21223 (16.26 %)UNIX
31117 (14.85 %)Windows Server 2003
41080 (14.36 %)Windows Server 2008
51078 (14.33 %)Windows XP
6768 (10.21 %)Linux
7663 (8.814 %)Windows 7
8262 (3.483 %)Solaris
9243 (3.231 %)Windows Vista
10194 (2.579 %)Windows 2000 Server
11150 (1.994 %)Windows 2000
12117 (1.555 %)Red Hat Enterprise Linux
1398 (1.303 %)AIX
1457 (0.758 %)Mac OS X
1551 (0.678 %)Windows NT
1621 (0.279 %)Ubuntu
1720 (0.266 %)HPUX
1815 (0.199 %)Mac OS X Server
1914 (0.186 %)NetWare
2013 (0.173 %)SUSE
IT Job Market, Processes & Methodologies CategoryProcesses & Methodologies
11422 (18.90 %)ITIL
2355 (4.719 %)Problem Management
3308 (4.095 %)Incident Management
4267 (3.550 %)CRM
5260 (3.457 %)Service Delivery
6255 (3.390 %)Service Management
7248 (3.297 %)Business Intelligence
8241 (3.204 %)E-Commerce
9233 (3.098 %)Project Management
10216 (2.872 %)Disaster Recovery
11208 (2.765 %)Change Management
12204 (2.712 %)ERP
13196 (2.606 %)Document Management
14192 (2.553 %)Asset Management
15148 (1.968 %)Release Management
16145 (1.928 %)Risk Management
17127 (1.688 %)Change Control
18126 (1.675 %)Time Management
19124 (1.648 %)Root Cause Analysis
20118 (1.569 %)Workflow
IT Job Market, Programming Languages CategoryProgramming Languages
12861 (38.04 %)SQL
2711 (9.452 %)Java
3384 (5.105 %)C#
4348 (4.626 %)Perl
5276 (3.669 %)JavaScript
6236 (3.137 %)Shell Script
7230 (3.058 %)VB
8206 (2.739 %)PL/SQL
9168 (2.233 %)T-SQL
10166 (2.207 %)C++
11163 (2.167 %)VBA
12156 (2.074 %)VB.NET
13141 (1.875 %)Python
14138 (1.835 %)PHP
15113 (1.502 %)VBScript
1689 (1.183 %)C
1778 (1.037 %)PowerShell
1874 (0.984 %)VB6
1965 (0.864 %)Bash shell
2037 (0.492 %)RPG
IT Job Market, Qualifications CategoryQualifications
1762 (10.13 %)Degree
2728 (9.678 %)Microsoft Certification
3433 (5.756 %)MCSE
4355 (4.719 %)MCP
5216 (2.872 %)Cisco Certification
6201 (2.672 %)CCNA
7171 (2.273 %)MCITP
8159 (2.114 %)ITIL Certification
9133 (1.768 %)MCSA
10105 (1.396 %)Security Cleared
1188 (1.170 %)MCDST
1275 (0.997 %)SC Cleared
1361 (0.811 %)A+ Certification
1458 (0.771 %)Citrix Certification
1557 (0.758 %)CCNP
1655 (0.731 %)MCTS
1746 (0.612 %)CCA
1843 (0.572 %)HND
1935 (0.465 %)VMware Certified Professional (VCP)
2028 (0.372 %)Network+ Certification
IT Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1565 (7.511 %)SLA
2108 (1.436 %)QA
339 (0.518 %)Sarbanes-Oxley
415 (0.199 %)ISO/IEC 27001
514 (0.186 %)COBIT
610 (0.133 %)ISO 8583
79 (0.120 %)ISO/IEC 17799
79 (0.120 %)ISO 9001
85 (0.066 %)PCI DSS
94 (0.053 %)ISO 9000
102 (0.027 %)MiFID
111 (0.013 %)BS25999
111 (0.013 %)ISO/IEC 20000
111 (0.013 %)Data Quality
111 (0.013 %)GCP
111 (0.013 %)BS7666
IT Job Market, System Software CategorySystem Software
11552 (20.63 %)Active Directory
2457 (6.076 %)VMware Infrastructure
3179 (2.380 %)XenApp
4155 (2.061 %)Hyper-V
5143 (1.901 %)VMware ESX
6108 (1.436 %)vSphere
785 (1.130 %)Terminal Services
866 (0.877 %)XenDesktop
944 (0.585 %)Citrix Presentation Server
1043 (0.572 %)XenServer
1130 (0.399 %)Terminal Server
1227 (0.359 %)Xen
1227 (0.359 %)VMware ESXi
1325 (0.332 %)MetaFrame
1325 (0.332 %)VMware Server
1424 (0.319 %)ISA Server
1510 (0.133 %)NFS
1510 (0.133 %)NDS
169 (0.120 %)WebMarshal
169 (0.120 %)Microsoft Virtual Server
IT Job Market, Systems Management CategorySystems Management
1131 (1.742 %)SCCM
2126 (1.675 %)Backup Exec
399 (1.316 %)NetBackup
492 (1.223 %)SCOM
551 (0.678 %)Nagios
649 (0.651 %)Control-M
741 (0.545 %)Tivoli
840 (0.532 %)Systems Management Server (SMS)
937 (0.492 %)WSUS
1035 (0.465 %)Norton AntiVirus
1132 (0.425 %)Tivoli Storage Manager
1231 (0.412 %)OpenView
1321 (0.279 %)MOM
1417 (0.226 %)ServiceCenter
1516 (0.213 %)vCenter
1612 (0.160 %)Cisco CUCM
1711 (0.146 %)HP SIM
1810 (0.133 %)Tivoli Monitoring
199 (0.120 %)ARCserve
208 (0.106 %)CA SiteMinder
IT Job Market, Vendors CategoryVendors
12282 (30.34 %)Microsoft
21206 (16.03 %)Oracle
3848 (11.27 %)VMware
4731 (9.718 %)Citrix
5624 (8.296 %)Cisco
6333 (4.427 %)HP
7228 (3.031 %)Sybase
8215 (2.858 %)IBM
9165 (2.194 %)Symantec
10161 (2.140 %)SAP
11145 (1.928 %)Bloomberg
12141 (1.875 %)JBoss
13138 (1.835 %)Lotus
14133 (1.768 %)Reuters
15128 (1.702 %)Remedy
16105 (1.396 %)Business Objects
1799 (1.316 %)Sun
1898 (1.303 %)CheckPoint
1994 (1.250 %)Red Hat
2092 (1.223 %)Dell