The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Support Analyst
Rank 87 76 87
Rank change year-on-year
-11 +11
Permanent jobs requiring a Support Analyst 3404 3888 3283
As % of all permanent IT jobs located in the UK 3.13% 3.36% 3.06%
As % of the Job Titles category 3.32% 3.56% 3.25%
Number of salaries quoted 2956 3336 2888
Average salary £32,500 £30,000 £32,000
Average salary % change year-on-year
+8.33% -6.25%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £60,000 £52,000 £52,500
UK excluding London average salary £28,500 £27,500 £27,500
% change year-on-year
+3.63% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102603 109261 101023
As % of all permanent IT jobs located in the UK 94.20% 94.49% 94.29%
Number of salaries quoted 85657 88395 83850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 3 September 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 3255 £33,500 +9.83% 305
London -9 1407 £42,500 +11.11% 86
South East -1 667 £30,000 +9.09% 64
City of London 0 377 £45,000 +12.50% 34
East of England +11 289 £31,750 +5.83% 28
North West +20 223 £27,000 +6.93% 43
Yorkshire -22 206 £27,500 +10.00% 25
South West -17 179 £27,500 +10.00% 23
Surrey -17 164 £29,500 -1.66% 21
West Midlands +1 150 £30,000 +9.09% 17
East Midlands +10 135 £25,500 +2.00% 16
West Yorkshire -39 129 £27,250 +13.54% 15
Berkshire +10 125 £32,500 +23.80% 10
Manchester +15 122 £26,500 +10.41% 23
Hampshire +45 121 £32,500 +17.11% 10
Hertfordshire 0 100 £34,000 +6.25% 10
Leeds -26 93 £27,250 +6.86% 11
Buckinghamshire +3 87 £32,500 +21.49% 7
Cheshire +26 75 £27,000 +8.00% 11
Essex -11 69 £35,000 +14.75% 8
Cambridgeshire +32 64 £32,000 +25.49% 9
Scotland -44 61 £25,000 -20.63% 6
West Sussex -5 59 £35,000 +24.55% 2
Oxfordshire -9 59 £28,000 +7.69% 10
Wales +20 58 £27,500 +22.22% 8
South Wales +15 52 £27,500 +14.58% 8
Northamptonshire -10 52 £32,500 +30.00% 3
Northampton +4 51 £32,500 +31.31% 2
Birmingham -1 51 £35,750 +30.00% 7
Milton Keynes -9 50 £32,500 +25.00% 4

Support Analyst
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3108 (45.14%) Windows
2 2741 (39.81%) SQL
3 2239 (32.52%) Microsoft
4 1658 (24.08%) Finance
5 1651 (23.98%) Active Directory
6 1585 (23.02%) ITIL
7 1369 (19.88%) MS Excel
8 1357 (19.71%) SQL Server
9 1344 (19.52%) MS Office
10 1121 (16.28%) Oracle
11 934 (13.56%) Windows 7
12 921 (13.37%) UNIX
13 882 (12.81%) Linux
14 816 (11.85%) Degree
15 804 (11.68%) Windows Server 2008
16 781 (11.34%) MS Exchange
17 759 (11.02%) VMware
18 679 (9.86%) Analytical Skills
19 662 (9.61%) Citrix
20 647 (9.40%) SLA
21 558 (8.10%) .NET
22 514 (7.46%) Java
23 465 (6.75%) Banking
24 457 (6.64%) Windows Server 2012
25 449 (6.52%) Windows Server 2003
26 443 (6.43%) TCP/IP
27 428 (6.22%) VMware Infrastructure
28 419 (6.08%) Front Office
29 406 (5.90%) Windows XP
30 403 (5.85%) SharePoint

Support Analyst
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 781 (11.34%) MS Exchange
2 403 (5.85%) SharePoint
3 326 (4.73%) IIS
4 283 (4.11%) Exchange Server 2010
5 164 (2.38%) Apache
6 145 (2.11%) Tomcat
7 137 (1.99%) Exchange Server 2007
8 117 (1.70%) Blackberry Enterprise Server
9 113 (1.64%) Exchange Server 2013
10 92 (1.34%) WorkSite
11 81 (1.18%) Exchange Server 2003
12 76 (1.10%) WebSphere
13 68 (0.99%) Lync
13 68 (0.99%) WebLogic
14 56 (0.81%) CMS
15 48 (0.70%) BizTalk Server
16 43 (0.62%) JBoss
17 42 (0.61%) IBM Notes
18 35 (0.51%) SharePoint 2010
19 30 (0.44%) WebSphere Application Server
Applications
1 1369 (19.88%) MS Excel
2 1344 (19.52%) MS Office
3 112 (1.63%) MS PowerPoint
4 41 (0.60%) MS Project
5 39 (0.57%) MS Visio
6 31 (0.45%) Spreadsheet
7 12 (0.17%) Acrobat
8 8 (0.12%) InfoPath
9 7 (0.10%) Adobe Creative Suite
10 4 (0.058%) PowerPivot
11 3 (0.044%) Photoshop
12 2 (0.029%) Adobe Illustrator
12 2 (0.029%) InDesign
12 2 (0.029%) AutoCAD
13 1 (0.015%) SOLIDWORKS
13 1 (0.015%) Revit
13 1 (0.015%) MicroStation
13 1 (0.015%) SketchUp
13 1 (0.015%) Final Cut Pro
Business Applications
1 138 (2.00%) Oracle EBS
2 125 (1.82%) Oracle EBS R12
3 90 (1.31%) Dynamics CRM
4 60 (0.87%) Oracle General Ledger
5 50 (0.73%) SAP FI
6 49 (0.71%) Markit EDM
7 46 (0.67%) SAP FI/CO
7 46 (0.67%) SAP CO
8 41 (0.60%) Oracle Receivables
9 40 (0.58%) Dynamics AX
10 37 (0.54%) Dynamics NAV
11 36 (0.52%) SAP MM
12 33 (0.48%) Oracle Procure-to-Pay
13 32 (0.46%) Oracle Financials
14 30 (0.44%) Oracle ERP
14 30 (0.44%) Oracle Applications
15 29 (0.42%) Oracle Payables
16 27 (0.39%) Magento
16 27 (0.39%) Oracle Assets
17 26 (0.38%) SAP SD
Cloud Services
1 181 (2.63%) Office 365
2 99 (1.44%) SaaS
3 48 (0.70%) Cloud Computing
4 41 (0.60%) Amazon AWS
5 31 (0.45%) Microsoft Azure
6 21 (0.30%) Mimecast
7 20 (0.29%) SuccessFactors
8 11 (0.16%) IaaS
9 10 (0.15%) Google Analytics
10 8 (0.12%) Google Apps
11 6 (0.087%) Symantec.cloud
12 4 (0.058%) PaaS
13 1 (0.015%) Amazon EC2
13 1 (0.015%) Trello
13 1 (0.015%) Dropbox
13 1 (0.015%) Joyent
Communications & Networking
1 443 (6.43%) TCP/IP
2 381 (5.53%) LAN
3 335 (4.86%) WAN
4 330 (4.79%) DNS
5 304 (4.41%) Firewall
6 264 (3.83%) DHCP
7 241 (3.50%) VPN
8 222 (3.22%) Internet
9 185 (2.69%) SAN
10 168 (2.44%) VoIP
11 99 (1.44%) Wireless
12 55 (0.80%) Network Security
13 51 (0.74%) Wi-Fi
14 48 (0.70%) Intranet
14 48 (0.70%) VLAN
15 46 (0.67%) NAS
15 46 (0.67%) SMTP
16 41 (0.60%) IP Telephony
17 38 (0.55%) LDAP
18 37 (0.54%) FTP
Database & Business Intelligence
1 1357 (19.71%) SQL Server
2 224 (3.25%) SQL Server Integration Services
3 201 (2.92%) SQL Server 2008
4 196 (2.85%) SQL Server Reporting Services
5 191 (2.77%) Relational Database
6 180 (2.61%) Oracle Database
7 160 (2.32%) SQL Server 2005
8 152 (2.21%) MySQL
9 122 (1.77%) Crystal Reports
10 106 (1.54%) Data Warehouse
11 94 (1.37%) SQL Server 2012
12 81 (1.18%) Oracle Reports
13 77 (1.12%) SQL Server Analysis Services
14 71 (1.03%) BusinessObjects
15 68 (0.99%) Oracle BI EE
16 57 (0.83%) Oracle Database 11g
17 52 (0.76%) RDBMS
18 43 (0.62%) QlikView
19 38 (0.55%) DB2
20 26 (0.38%) Oracle ODI
Development Applications
1 99 (1.44%) JIRA
2 68 (0.99%) Visual Studio
3 46 (0.67%) Subversion
3 46 (0.67%) Team Foundation Server
4 36 (0.52%) Oracle Forms
5 31 (0.45%) SQL Server Management Studio (SSMS)
6 26 (0.38%) Toad
7 23 (0.33%) PowerBuilder
8 19 (0.28%) Eclipse
8 19 (0.28%) Git (software)
9 16 (0.23%) Maven
9 16 (0.23%) JUnit
10 15 (0.22%) VSS/SourceSafe
11 14 (0.20%) Selenium
12 12 (0.17%) Ant
13 11 (0.16%) Visual Studio Team System
14 8 (0.12%) VisualVM
15 7 (0.10%) TeamCity
16 5 (0.073%) MSBuild
16 5 (0.073%) JMeter
General
1 1658 (24.08%) Finance
2 465 (6.75%) Banking
3 419 (6.08%) Front Office
4 271 (3.94%) Law
5 257 (3.73%) Retail
6 232 (3.37%) Legal
7 216 (3.14%) Back Office
8 165 (2.40%) Investment Banking
9 136 (1.98%) Telecoms
10 120 (1.74%) Advertising
11 95 (1.38%) Manufacturing
12 81 (1.18%) Financial Institution
13 66 (0.96%) Marketing
14 63 (0.91%) Billing
15 59 (0.86%) German Language
16 46 (0.67%) Publishing
17 45 (0.65%) General Ledger
18 31 (0.45%) Games
19 29 (0.42%) French Language
20 19 (0.28%) Local Government
Libraries, Frameworks & Software Standards
1 558 (8.10%) .NET
2 333 (4.84%) XML
3 250 (3.63%) HTML
4 188 (2.73%) FIX Protocol
5 180 (2.61%) Web Services
6 168 (2.44%) ASP.NET
7 127 (1.84%) CSS
8 71 (1.03%) J2EE
9 67 (0.97%) Middleware
10 64 (0.93%) WCF
11 55 (0.80%) .NET Framework
12 47 (0.68%) SOAP
13 44 (0.64%) jQuery
14 40 (0.58%) Spring
15 36 (0.52%) XSLT
16 32 (0.46%) WSDL
16 32 (0.46%) HTML5
17 29 (0.42%) WebSphere MQ
18 24 (0.35%) WPF
19 22 (0.32%) Software Packaging
Miscellaneous
1 679 (9.86%) Analytical Skills
2 350 (5.08%) Computer Science
3 295 (4.28%) Blackberry
4 241 (3.50%) Management Information System
5 222 (3.22%) Mathematics
6 205 (2.98%) Hedge funds
7 196 (2.85%) Fixed Income
8 192 (2.79%) Foreign Exchange (FX)
9 168 (2.44%) Derivative
10 160 (2.32%) Equities
11 113 (1.64%) Data Centre
12 95 (1.38%) Client/Server
13 80 (1.16%) Video Conferencing
14 75 (1.09%) Enterprise Software
15 69 (1.00%) User Experience
16 66 (0.96%) iPhone
17 58 (0.84%) iPad
18 54 (0.78%) EPoS
19 53 (0.77%) Equity Derivative
19 53 (0.77%) Physics
Operating Systems
1 3108 (45.14%) Windows
2 934 (13.56%) Windows 7
3 921 (13.37%) UNIX
4 882 (12.81%) Linux
5 804 (11.68%) Windows Server 2008
6 457 (6.64%) Windows Server 2012
7 449 (6.52%) Windows Server 2003
8 406 (5.90%) Windows XP
9 332 (4.82%) Windows 8
10 111 (1.61%) Android
11 101 (1.47%) Solaris
12 74 (1.07%) Windows Vista
13 70 (1.02%) Apple iOS
14 67 (0.97%) Mac OS X
15 60 (0.87%) Windows 2000 Server
16 58 (0.84%) Red Hat Enterprise Linux
17 52 (0.76%) AIX
18 30 (0.44%) Mac OS
19 20 (0.29%) Windows 2000
20 17 (0.25%) CentOS
Processes & Methodologies
1 1585 (23.02%) ITIL
2 351 (5.10%) CRM
3 326 (4.73%) Service Management
4 321 (4.66%) Problem Management
5 299 (4.34%) Incident Management
6 291 (4.23%) ERP
7 282 (4.10%) Project Management
8 270 (3.92%) Change Management
8 270 (3.92%) Business Intelligence
9 245 (3.56%) Service Delivery
10 199 (2.89%) Investment Management
11 184 (2.67%) Asset Management
12 180 (2.61%) Time Management
13 155 (2.25%) Root Cause Analysis
14 152 (2.21%) Disaster Recovery
15 142 (2.06%) User Acceptance Testing
16 140 (2.03%) Mentoring
17 128 (1.86%) Document Management
18 123 (1.79%) Release Management
19 116 (1.68%) Agile Software Development
Programming Languages
1 2741 (39.81%) SQL
2 514 (7.46%) Java
3 374 (5.43%) C#
4 333 (4.84%) Perl
5 287 (4.17%) PL/SQL
6 243 (3.53%) T-SQL
7 210 (3.05%) JavaScript
8 198 (2.88%) Python
9 180 (2.61%) Shell Script
10 173 (2.51%) VB
11 165 (2.40%) PowerShell
12 121 (1.76%) VBA
13 117 (1.70%) VB.NET
14 98 (1.42%) C
15 94 (1.37%) Bash Shell
16 93 (1.35%) PHP
17 58 (0.84%) VBScript
18 46 (0.67%) C++
19 29 (0.42%) Korn
20 26 (0.38%) VB6
Qualifications
1 816 (11.85%) Degree
2 381 (5.53%) Microsoft Certification
3 227 (3.30%) ITIL Certification
4 193 (2.80%) MCSE
5 176 (2.56%) MCP
6 174 (2.53%) Cisco Certification
7 171 (2.48%) Security Cleared
8 154 (2.24%) CCNA
9 134 (1.95%) SC Cleared
10 124 (1.80%) MCSA
11 106 (1.54%) MCITP
12 77 (1.12%) ITIL Foundation Certificate
13 53 (0.77%) CCNP
14 49 (0.71%) VMware Certified Professional (VCP)
15 41 (0.60%) HNC
15 41 (0.60%) HND
16 40 (0.58%) MOS
16 40 (0.58%) MCTS
17 38 (0.55%) MCDST
18 32 (0.46%) A+ Certification
Quality Assurance & Compliance
1 647 (9.40%) SLA
2 133 (1.93%) QA
3 45 (0.65%) ISO/IEC 27001
4 24 (0.35%) ISO 9001
5 13 (0.19%) Sarbanes-Oxley
6 9 (0.13%) COBIT
7 7 (0.10%) PCI DSS
8 6 (0.087%) HL7
9 4 (0.058%) Data Quality
10 3 (0.044%) ISO 9000
11 2 (0.029%) JSP 440
11 2 (0.029%) HIPAA
12 1 (0.015%) Basel III
12 1 (0.015%) Solvency II
12 1 (0.015%) Dodd-Frank
12 1 (0.015%) BS7799
12 1 (0.015%) ISO 14001
System Software
1 1651 (23.98%) Active Directory
2 428 (6.22%) VMware Infrastructure
3 189 (2.74%) Hyper-V
4 153 (2.22%) XenApp
5 152 (2.21%) vSphere
6 67 (0.97%) Terminal Services
7 61 (0.89%) XenDesktop
8 49 (0.71%) VMware Workstation
9 46 (0.67%) VMware ESX
10 45 (0.65%) VMware ESXi
11 41 (0.60%) XenServer
12 33 (0.48%) IMail Server
13 16 (0.23%) vCloud
14 14 (0.20%) Microsoft App-V
14 14 (0.20%) Citrix Presentation Server
14 14 (0.20%) ISA Server
15 12 (0.17%) Forefront TMG
16 7 (0.10%) Terminal Server
16 7 (0.10%) Xen
17 6 (0.087%) Firmware
Systems Management
1 212 (3.08%) SCCM
2 66 (0.96%) SCOM
3 54 (0.78%) WSUS
4 52 (0.76%) Control-M
5 45 (0.65%) Nagios
6 43 (0.62%) Backup Exec
7 40 (0.58%) Norton AntiVirus
8 31 (0.45%) ITRS Geneos
9 29 (0.42%) McAfee ePO
10 26 (0.38%) NetBackup
11 24 (0.35%) Puppet
12 19 (0.28%) AirWatch
12 19 (0.28%) OpenView
13 18 (0.26%) Cisco CUCM
14 15 (0.22%) DameWare
15 14 (0.20%) ZABBIX
15 14 (0.20%) Opscode Chef
16 13 (0.19%) ARCserve
17 12 (0.17%) Tivoli
18 9 (0.13%) SCVMM
Vendors
1 2239 (32.52%) Microsoft
2 1121 (16.28%) Oracle
3 759 (11.02%) VMware
4 662 (9.61%) Citrix
5 358 (5.20%) Cisco
6 248 (3.60%) SAP
7 229 (3.33%) Sybase
8 195 (2.83%) HP
9 161 (2.34%) Bloomberg
10 126 (1.83%) IBM
11 118 (1.71%) Reuters
12 104 (1.51%) Apple
13 97 (1.41%) Remedy
14 87 (1.26%) Avaya
15 79 (1.15%) Cognos
16 78 (1.13%) Dell
17 75 (1.09%) Red Hat
18 70 (1.02%) Symantec
19 68 (0.99%) Sun
20 67 (0.97%) NetApp
Chelmsford, Essex
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum
Posted: 1 hour ago
Essex
Logic Engagements Ltd
Salary: £40000 - £45000 per annum + bonus, pension etc.
Posted: 1 hour ago
Surrey
Code Red Associates
Salary: £38,000-£43,000, 1 year fixed term salaried contract
Posted: 1 hour ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 2 hours ago
Chelmsford, Essex
Eames Consulting
Salary: From £30,000 to £40,000 per annum
Posted: 2 hours ago
Uxbridge, Middlesex
Computer People
Salary: £40000.00 - £45000.00 per annum + Benefits
Posted: 2 hours ago
Essex
Nakama
Salary: From £20,000 to £30,000 per annum
Posted: 3 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £100 - £140 per annum
Posted: 3 hours ago
Chelmsford, Essex
Eames Consulting
Salary: From £42,000 to £60,000 per annum
Posted: 3 hours ago
London
ComputAppoint
Salary: £45000 - £50000 per annum
Posted: 3 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £24000 per annum + benefits
Posted: 4 hours ago
London
The Resourcing Hub
Salary: From £30,000 to £38,000 per annum + benefits
Posted: 4 hours ago
Maidenhead, Berkshire
Redrock Consulting Ltd
Salary: £17000 - £25000 per annum + excellent training
Posted: 4 hours ago
Rickmansworth, Hertfordshire
- The Resourcing Hub
Salary: benefits
Posted: 4 hours ago
Rickmansworth, Hertfordshire
- The Resourcing Hub
Salary: benefits
Posted: 4 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Good Benefits
Posted: 4 hours ago
London
Online Recruitment Corporation Ltd
Posted: 5 hours ago
City, London
Bluetownonline Ltd
Salary: £23000 - £26000 per annum
Posted: 12 hours ago
Newport, Gwent
CPS Group
Salary: £25k - 35k per year
Posted: 12 hours ago
Sussex
ARC IT Recruitment
Posted: 13 hours ago