The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 80 94 94
Rank change year-on-year
+14 0
Permanent jobs requiring a Support Analyst 3485 3274 3237
As % of all permanent IT jobs located in the UK 3.24% 2.92% 2.97%
As % of the Job Titles category 3.42% 3.09% 3.14%
Number of salaries quoted 3041 2817 2856
Average salary £31,000 £32,500 £32,500
Average salary % change year-on-year
-4.61% -
90% offered a salary of more than £21,500 £21,500 £22,000
10% offered a salary of more than £52,500 £52,500 £53,000
UK excluding London average salary £27,500 £27,500 £27,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101979 105886 103172
As % of all permanent IT jobs located in the UK 94.77% 94.58% 94.80%
Number of salaries quoted 83486 85576 86253
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 27 March 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 3337 £31,000 -4.61% 351
London +15 1654 £37,000 -3.89% 131
South East +15 614 £27,500 -6.77% 75
City of London -7 426 £43,750 +2.94% 43
East of England +7 283 £30,000 - 29
Yorkshire +17 204 £27,500 -1.78% 24
South West -8 182 £26,500 -3.63% 27
Surrey +39 172 £27,500 -5.17% 9
West Midlands -19 149 £25,000 -1.96% 16
West Yorkshire -4 145 £27,500 -1.78% 16
North West -6 131 £25,000 +4.16% 28
Hampshire +53 126 £29,000 -2.52% 14
East Midlands +24 112 £27,500 - 16
Leeds +3 103 £27,500 -0.90% 9
Berkshire -3 96 £27,500 -8.33% 11
Hertfordshire -1 95 £30,000 +9.09% 14
Manchester -3 77 £26,000 +8.33% 11
Scotland +1 68 £25,000 -7.40% 12
Bristol +23 65 £25,000 -16.66% 6
Bedfordshire +22 56 £45,000 +37.40% 3
Essex -19 56 £28,000 -13.84% 4
Kent +44 51 £25,000 +8.69% 6
Northamptonshire -8 51 £29,000 +4.50% 6
Buckinghamshire -31 50 £32,000 -1.53% 15
Wiltshire +34 47 £33,000 +26.92% 6
Reading +3 44 £27,500 - 4
West Sussex -1 44 £28,000 -6.66% 3
Milton Keynes -20 43 £32,000 -5.88% 10
Coventry +13 41 £27,500 +3.77%
Guildford +30 39 £26,500 -11.66% 1

Support Analyst
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3517 (48.47%) Windows
2 2559 (35.27%) SQL
3 2548 (35.12%) Microsoft
4 1965 (27.08%) Active Directory
5 1952 (26.90%) Finance
6 1752 (24.15%) ITIL
7 1689 (23.28%) MS Excel
8 1642 (22.63%) MS Office
9 1400 (19.29%) SQL Server
10 1211 (16.69%) Windows 7
11 1065 (14.68%) Oracle
12 953 (13.13%) Linux
13 947 (13.05%) UNIX
14 882 (12.16%) MS Exchange
15 855 (11.78%) Citrix
16 851 (11.73%) Windows Server 2008
17 814 (11.22%) Degree
18 735 (10.13%) VMware
19 696 (9.59%) Java
20 689 (9.50%) Analytical Skills
21 651 (8.97%) Windows XP
22 648 (8.93%) SLA
23 615 (8.48%) .NET
24 525 (7.24%) Microsoft Certification
25 522 (7.19%) Windows Server 2003
26 512 (7.06%) TCP/IP
27 477 (6.57%) IIS
28 472 (6.50%) Blackberry
29 463 (6.38%) Banking
30 437 (6.02%) VMware Infrastructure

Support Analyst
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 882 (12.16%) MS Exchange
2 477 (6.57%) IIS
3 396 (5.46%) SharePoint
4 363 (5.00%) Exchange Server 2010
5 249 (3.43%) Tomcat
6 198 (2.73%) Exchange Server 2007
7 197 (2.71%) Blackberry Enterprise Server
8 186 (2.56%) Apache
9 154 (2.12%) WebLogic
10 110 (1.52%) Exchange Server 2003
11 108 (1.49%) JBoss
12 99 (1.36%) WebSphere
13 98 (1.35%) Exchange Server 2013
14 93 (1.28%) Lync
15 90 (1.24%) WorkSite
16 57 (0.79%) IBM Notes
17 56 (0.77%) WebSphere Application Server
18 45 (0.62%) SharePoint 2010
19 39 (0.54%) CMS
20 38 (0.52%) MQSeries
Applications
1 1689 (23.28%) MS Excel
2 1642 (22.63%) MS Office
3 184 (2.54%) MS PowerPoint
4 25 (0.34%) Spreadsheet
5 22 (0.30%) MS Visio
6 13 (0.18%) MS Project
7 8 (0.11%) Photoshop
8 7 (0.096%) Acrobat
9 6 (0.083%) Adobe Illustrator
10 5 (0.069%) Adobe Creative Suite
11 4 (0.055%) InfoPath
12 3 (0.041%) PrintSoft PReS
12 3 (0.041%) Final Cut Pro
12 3 (0.041%) S-PLUS
13 2 (0.028%) AutoCAD
13 2 (0.028%) SPSS
13 2 (0.028%) PowerPivot
13 2 (0.028%) Adobe Captivate
13 2 (0.028%) InDesign
Business Applications
1 121 (1.67%) Oracle EBS
1 121 (1.67%) Dynamics CRM
2 118 (1.63%) Oracle EBS R12
3 72 (0.99%) Oracle Receivables
4 68 (0.94%) Oracle General Ledger
5 53 (0.73%) Dynamics AX
6 51 (0.70%) Oracle Payables
7 49 (0.68%) Oracle Financials
8 48 (0.66%) Oracle Assets
9 44 (0.61%) SAP FI
10 42 (0.58%) SAP CO
11 41 (0.57%) SAP FI/CO
11 41 (0.57%) Agresso
12 35 (0.48%) thinkFolio
13 32 (0.44%) SAP SD
14 28 (0.39%) SAP CRM
15 27 (0.37%) Oracle Cash Management
16 24 (0.33%) SAP ERP
17 23 (0.32%) Magento
18 22 (0.30%) Dynamics NAV
Cloud Services
1 111 (1.53%) Office 365
2 88 (1.21%) SaaS
3 27 (0.37%) Microsoft Azure
4 21 (0.29%) Google Apps
5 14 (0.19%) Amazon AWS
5 14 (0.19%) Cloud Computing
6 9 (0.12%) IaaS
7 8 (0.11%) PaaS
8 4 (0.055%) Joyent
9 3 (0.041%) Yammer
10 1 (0.014%) Force.com
Communications & Networking
1 512 (7.06%) TCP/IP
2 402 (5.54%) LAN
3 383 (5.28%) Firewall
4 362 (4.99%) DNS
5 355 (4.89%) WAN
6 309 (4.26%) VPN
7 284 (3.91%) DHCP
8 268 (3.69%) Internet
9 239 (3.29%) SAN
10 202 (2.78%) VoIP
11 104 (1.43%) FTP
12 80 (1.10%) Wireless
13 71 (0.98%) IP Telephony
14 67 (0.92%) Wi-Fi
15 66 (0.91%) VLAN
16 61 (0.84%) HTTP
17 52 (0.72%) Network Security
18 40 (0.55%) NAS
18 40 (0.55%) Cisco IOS
18 40 (0.55%) Intranet
Database & Business Intelligence
1 1400 (19.29%) SQL Server
2 234 (3.22%) MySQL
3 202 (2.78%) SQL Server 2008
4 183 (2.52%) SQL Server Reporting Services
5 178 (2.45%) Oracle Database
6 161 (2.22%) SQL Server 2005
7 156 (2.15%) Relational Database
8 107 (1.47%) SQL Server 2012
9 101 (1.39%) SQL Server Integration Services
10 97 (1.34%) Oracle Reports
11 72 (0.99%) Crystal Reports
12 58 (0.80%) DB2
13 49 (0.68%) RDBMS
14 46 (0.63%) Data Warehouse
14 46 (0.63%) Data Mining
15 45 (0.62%) MS Access
16 39 (0.54%) Oracle Database 11g
17 33 (0.45%) Oracle Database 10g
18 32 (0.44%) PostgreSQL
19 27 (0.37%) SQL Server 2000
Development Applications
1 58 (0.80%) Visual Studio
2 43 (0.59%) Eclipse
3 42 (0.58%) JIRA
4 41 (0.57%) Oracle Forms
5 39 (0.54%) Subversion
6 35 (0.48%) Toad
6 35 (0.48%) Team Foundation Server
7 25 (0.34%) Maven
8 22 (0.30%) SQL Server Management Studio (SSMS)
9 21 (0.29%) VisualVM
10 19 (0.26%) JUnit
11 18 (0.25%) MSI
11 18 (0.25%) Git (software)
12 17 (0.23%) VSS/SourceSafe
13 10 (0.14%) Visual Studio Team System
14 9 (0.12%) Jenkins
14 9 (0.12%) Ant
15 7 (0.096%) Selenium
16 6 (0.083%) JMeter
17 4 (0.055%) PowerBuilder
General
1 1952 (26.90%) Finance
2 463 (6.38%) Banking
3 418 (5.76%) Front Office
4 306 (4.22%) Retail
5 284 (3.91%) Law
6 248 (3.42%) Legal
7 243 (3.35%) Investment Banking
8 191 (2.63%) Back Office
9 170 (2.34%) Financial Institution
10 141 (1.94%) Telecoms
11 96 (1.32%) Manufacturing
12 93 (1.28%) Marketing
13 92 (1.27%) Advertising
14 89 (1.23%) German Language
15 60 (0.83%) French Language
16 50 (0.69%) Billing
17 38 (0.52%) Publishing
18 30 (0.41%) General Ledger
19 24 (0.33%) Spanish Language
20 23 (0.32%) Games
Libraries, Frameworks & Software Standards
1 615 (8.48%) .NET
2 326 (4.49%) XML
3 288 (3.97%) HTML
4 212 (2.92%) ASP.NET
5 174 (2.40%) Middleware
6 160 (2.21%) FIX Protocol
7 149 (2.05%) CSS
8 142 (1.96%) J2EE
9 140 (1.93%) Web Services
10 79 (1.09%) Spring
11 63 (0.87%) jQuery
12 53 (0.73%) .NET Framework
13 49 (0.68%) SOAP
13 49 (0.68%) XSLT
14 45 (0.62%) WCF
15 44 (0.61%) Oracle Fusion
16 42 (0.58%) JSP
17 40 (0.55%) JDBC
18 35 (0.48%) ASP.NET MVC
19 34 (0.47%) COM+
Miscellaneous
1 689 (9.50%) Analytical Skills
2 472 (6.50%) Blackberry
3 298 (4.11%) Computer Science
4 199 (2.74%) Management Information System
5 167 (2.30%) Fixed Income
6 160 (2.21%) Foreign Exchange (FX)
7 148 (2.04%) Derivative
8 146 (2.01%) Hedge funds
9 135 (1.86%) Equities
10 107 (1.47%) Enterprise Software
11 103 (1.42%) Mathematics
12 100 (1.38%) Client/Server
13 84 (1.16%) iPhone
14 76 (1.05%) Fat Client
14 76 (1.05%) Thin Client
15 59 (0.81%) Video Conferencing
16 58 (0.80%) iPad
17 48 (0.66%) PDA
18 44 (0.61%) Data Structures
19 42 (0.58%) User Experience
Operating Systems
1 3517 (48.47%) Windows
2 1211 (16.69%) Windows 7
3 953 (13.13%) Linux
4 947 (13.05%) UNIX
5 851 (11.73%) Windows Server 2008
6 651 (8.97%) Windows XP
7 522 (7.19%) Windows Server 2003
8 372 (5.13%) Windows Server 2012
9 325 (4.48%) Windows 8
10 167 (2.30%) Solaris
11 124 (1.71%) Android
12 120 (1.65%) Windows Vista
13 106 (1.46%) Mac OS X
14 95 (1.31%) Red Hat Enterprise Linux
15 74 (1.02%) AIX
16 73 (1.01%) Apple iOS
17 51 (0.70%) Windows 2000 Server
18 40 (0.55%) Mac OS
19 34 (0.47%) CentOS
20 30 (0.41%) Windows 2000
Processes & Methodologies
1 1752 (24.15%) ITIL
2 408 (5.62%) Service Management
3 378 (5.21%) CRM
4 334 (4.60%) Incident Management
5 328 (4.52%) Service Delivery
6 311 (4.29%) Problem Management
7 262 (3.61%) ERP
8 233 (3.21%) Project Management
9 223 (3.07%) E-Commerce
10 204 (2.81%) Business Intelligence
11 199 (2.74%) Disaster Recovery
12 195 (2.69%) Root Cause Analysis
13 190 (2.62%) Change Management
14 179 (2.47%) Mentoring
15 171 (2.36%) Document Management
16 162 (2.23%) Change Control
17 145 (2.00%) Continuous Improvement
18 141 (1.94%) Time Management
19 133 (1.83%) Workflow
20 128 (1.76%) Asset Management
Programming Languages
1 2559 (35.27%) SQL
2 696 (9.59%) Java
3 404 (5.57%) C#
4 302 (4.16%) Perl
5 251 (3.46%) Shell Script
6 250 (3.45%) JavaScript
7 241 (3.32%) T-SQL
8 188 (2.59%) PL/SQL
9 157 (2.16%) PowerShell
10 156 (2.15%) VB
11 126 (1.74%) VBA
12 124 (1.71%) Python
13 115 (1.58%) C++
14 109 (1.50%) Bash Shell
15 89 (1.23%) PHP
16 87 (1.20%) C
17 75 (1.03%) VB.NET
18 74 (1.02%) VBScript
19 31 (0.43%) Korn
20 21 (0.29%) AWK
Qualifications
1 814 (11.22%) Degree
2 525 (7.24%) Microsoft Certification
3 331 (4.56%) MCSE
4 299 (4.12%) MCP
5 194 (2.67%) ITIL Certification
6 175 (2.41%) MCSA
7 135 (1.86%) Security Cleared
7 135 (1.86%) Cisco Certification
8 120 (1.65%) MCITP
9 118 (1.63%) SC Cleared
10 104 (1.43%) CCNA
11 98 (1.35%) ITIL Foundation Certificate
12 59 (0.81%) A+ Certification
13 47 (0.65%) MCDST
14 45 (0.62%) MOS
15 42 (0.58%) HND
16 33 (0.45%) VMware Certified Professional (VCP)
17 31 (0.43%) MCTS
18 29 (0.40%) Citrix Certification
19 26 (0.36%) PhD
Quality Assurance & Compliance
1 648 (8.93%) SLA
2 89 (1.23%) QA
3 43 (0.59%) ISO 9001
4 41 (0.57%) ISO/IEC 27001
5 12 (0.17%) Sarbanes-Oxley
6 10 (0.14%) Solvency II
7 9 (0.12%) COBIT
8 5 (0.069%) Data Quality
8 5 (0.069%) HL7
9 4 (0.055%) ISO 9000
10 2 (0.028%) PCI DSS
11 1 (0.014%) DICOM
11 1 (0.014%) BS7799
11 1 (0.014%) ISO 14001
System Software
1 1965 (27.08%) Active Directory
2 437 (6.02%) VMware Infrastructure
3 215 (2.96%) XenApp
4 169 (2.33%) Hyper-V
5 126 (1.74%) vSphere
6 106 (1.46%) XenDesktop
7 79 (1.09%) VMware ESX
8 48 (0.66%) VMware ESXi
9 39 (0.54%) Terminal Services
9 39 (0.54%) Citrix Presentation Server
10 36 (0.50%) VMware Workstation
11 21 (0.29%) Microsoft App-V
11 21 (0.29%) XenServer
12 15 (0.21%) IMail Server
13 14 (0.19%) Terminal Server
14 12 (0.17%) Samba
15 10 (0.14%) MetaFrame
16 7 (0.096%) ISA Server
16 7 (0.096%) VMware Server
17 6 (0.083%) vCloud
Systems Management
1 231 (3.18%) SCCM
2 63 (0.87%) Nagios
3 50 (0.69%) WSUS
4 48 (0.66%) Backup Exec
5 45 (0.62%) Norton AntiVirus
6 44 (0.61%) NetBackup
7 43 (0.59%) Control-M
8 40 (0.55%) SCOM
9 32 (0.44%) Tivoli
10 25 (0.34%) Opsview
11 22 (0.30%) Puppet
11 22 (0.30%) OpenView
12 16 (0.22%) ARCserve
13 15 (0.21%) Oracle Enterprise Manager
14 13 (0.18%) McAfee ePO
15 10 (0.14%) HP SIM
15 10 (0.14%) Symantec Enterprise Vault
15 10 (0.14%) Systems Management Server (SMS)
15 10 (0.14%) ZABBIX
16 9 (0.12%) DameWare
Vendors
1 2548 (35.12%) Microsoft
2 1065 (14.68%) Oracle
3 855 (11.78%) Citrix
4 735 (10.13%) VMware
5 418 (5.76%) Cisco
6 279 (3.85%) HP
7 210 (2.89%) SAP
8 177 (2.44%) Apple
9 175 (2.41%) Sybase
10 161 (2.22%) IBM
11 143 (1.97%) Bloomberg
12 114 (1.57%) Red Hat
13 111 (1.53%) Dell
14 101 (1.39%) Symantec
14 101 (1.39%) ServiceNow
15 92 (1.27%) Avaya
16 89 (1.23%) Reuters
17 80 (1.10%) Google
17 80 (1.10%) LANDesk
18 78 (1.07%) Remedy
Chester, Cheshire
Senitor Associates
Salary: £21000 per annum + Benefits Package
Posted: 21 minutes ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £22000 - £25000 per annum
Posted: 22 minutes ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £30,000 to £40,000 per annum
Posted: 38 minutes ago
Central London / West End
Westbourne Partners
Salary: From £60,000 to £65,000 per annum
Posted: 46 minutes ago
London
FIRST POINT IT RESOURCING
Salary: £45000 - £55000 per annum
Posted: 46 minutes ago
City, London
Westbourne Partners
Salary: From £70,000 to £85,000 per annum
Posted: 48 minutes ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 48 minutes ago
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: 54 minutes ago
City, London
IT Lab
Salary: From £18,000 to £40,000 per annum
Posted: 1 hour ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £27,000 to £32,000 per annum + Bonus
Posted: 1 hour ago
London
Logic Engagements Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 1 hour ago
Croydon, Surrey
CV Screen Ltd
Salary: Up to £23k plus excellent benefits
Posted: 1 hour ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 1 hour ago
Leeds, West Yorkshire
Rullion IT Plus
Posted: 2 hours ago
Liverpool, Merseyside
Ashdown IT
Salary: £22000 - £28000 per annum
Posted: 2 hours ago
Brighton, East Sussex
Rullion IT Plus
Salary: £20000 - £25000 per annum + 25 days, pension, flexible work
Posted: 2 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Bonus+OT+Bens
Posted: 3 hours ago
West London
Nursing and Midwifery Council
Salary: £46,000 per annum plus benefits
Posted: 3 hours ago
London
TLP Consultancy Ltd.
Posted: 3 hours ago
Bath, Avon
Pro-Quest Resourcing Ltd
Salary: £18000 - £24000 Per Annum + bonus + benefits (Inc. flexi-tim
Posted: 3 hours ago