The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 85 82 86
Rank change year-on-year
-3 +4
Permanent jobs requiring a Support Analyst 3523 3833 3358
As % of all permanent IT jobs located in the UK 3.22% 3.28% 3.09%
As % of the Job Titles category 3.41% 3.47% 3.27%
Number of salaries quoted 3044 3389 2948
Average salary £32,500 £30,000 £32,500
Average salary % change year-on-year
+8.33% -7.69%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £60,000 £50,000 £52,500
UK excluding London average salary £27,500 £27,500 £27,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 31 July 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 3362 £33,500 +11.66% 291
London +11 1543 £42,500 +13.33% 101
South East +3 693 £29,000 +5.45% 70
City of London +5 416 £45,000 +12.50% 38
East of England +11 306 £28,500 +1.78% 25
Yorkshire -28 205 £27,500 +4.76% 16
South West -15 187 £27,500 +10.99% 11
Surrey -1 174 £29,500 -1.66% 11
North West -7 164 £27,500 +10.00% 33
West Midlands -17 148 £28,775 +4.63% 14
Hampshire +20 124 £26,000 -10.34% 10
Hertfordshire -3 119 £30,000 +13.20% 6
Berkshire -12 117 £30,000 +11.11% 14
East Midlands -9 114 £23,500 -12.96% 17
West Yorkshire -56 108 £26,250 +0.96% 9
Essex +4 79 £35,000 +25.00% 8
Buckinghamshire +4 76 £31,500 +12.50% 11
Leeds -42 76 £27,500 -1.78% 7
Manchester -32 71 £27,500 +13.98% 17
Cheshire +24 66 £28,000 +3.70% 7
Wales +24 65 £26,500 -2.01% 7
West Sussex +5 62 £39,000 +34.48% 4
Oxfordshire +6 56 £26,250 +0.96% 16
South Wales +22 55 £27,000 -6.89% 7
Birmingham 0 54 £37,000 +34.54% 3
Somerset +9 53 £26,000 +8.33% 2
Northamptonshire -6 53 £25,500 -9.73% 3
North Yorkshire +16 51 £25,000 -10.71% 2
Scotland -47 51 £25,000 -23.07% 18
Northampton -1 50 £29,000 -3.33% 2

Support Analyst
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3258 (46.56%) Windows
2 2695 (38.52%) SQL
3 2327 (33.26%) Microsoft
4 1789 (25.57%) Active Directory
5 1721 (24.60%) Finance
6 1638 (23.41%) ITIL
7 1465 (20.94%) MS Excel
8 1433 (20.48%) SQL Server
9 1403 (20.05%) MS Office
10 1128 (16.12%) Oracle
11 985 (14.08%) Windows 7
12 911 (13.02%) Linux
13 889 (12.71%) UNIX
14 840 (12.01%) MS Exchange
15 822 (11.75%) VMware
16 814 (11.63%) Degree
17 796 (11.38%) Windows Server 2008
18 715 (10.22%) Citrix
19 681 (9.73%) Analytical Skills
20 656 (9.38%) SLA
21 562 (8.03%) .NET
22 545 (7.79%) Java
23 490 (7.00%) Banking
24 467 (6.67%) Windows XP
25 459 (6.56%) VMware Infrastructure
26 455 (6.50%) Windows Server 2012
27 440 (6.29%) Microsoft Certification
27 440 (6.29%) Front Office
28 436 (6.23%) Windows Server 2003
29 430 (6.15%) TCP/IP

Support Analyst
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 840 (12.01%) MS Exchange
2 423 (6.05%) SharePoint
3 365 (5.22%) IIS
4 307 (4.39%) Exchange Server 2010
5 158 (2.26%) Tomcat
6 156 (2.23%) Apache
7 152 (2.17%) Exchange Server 2007
8 141 (2.02%) Blackberry Enterprise Server
9 107 (1.53%) Exchange Server 2013
10 93 (1.33%) WorkSite
11 86 (1.23%) Exchange Server 2003
12 84 (1.20%) WebLogic
13 82 (1.17%) WebSphere
14 58 (0.83%) JBoss
15 56 (0.80%) Lync
16 47 (0.67%) BizTalk Server
17 44 (0.63%) SharePoint 2010
18 40 (0.57%) CMS
19 38 (0.54%) IBM Notes
20 35 (0.50%) WebSphere Application Server
Applications
1 1465 (20.94%) MS Excel
2 1403 (20.05%) MS Office
3 121 (1.73%) MS PowerPoint
4 36 (0.51%) MS Project
5 31 (0.44%) MS Visio
6 22 (0.31%) Spreadsheet
7 8 (0.11%) Acrobat
8 7 (0.10%) Adobe Creative Suite
9 6 (0.086%) Photoshop
9 6 (0.086%) InfoPath
10 5 (0.071%) Adobe Illustrator
11 4 (0.057%) PowerPivot
12 2 (0.029%) InDesign
12 2 (0.029%) Final Cut Pro
12 2 (0.029%) AutoCAD
13 1 (0.014%) S-PLUS
13 1 (0.014%) SOLIDWORKS
13 1 (0.014%) SPSS
13 1 (0.014%) Revit
13 1 (0.014%) SketchUp
Business Applications
1 140 (2.00%) Oracle EBS
2 130 (1.86%) Oracle EBS R12
3 100 (1.43%) Dynamics CRM
4 56 (0.80%) Oracle General Ledger
5 48 (0.69%) Markit EDM
6 43 (0.61%) Dynamics AX
6 43 (0.61%) SAP FI
7 39 (0.56%) SAP FI/CO
7 39 (0.56%) SAP CO
7 39 (0.56%) Oracle Receivables
8 36 (0.51%) thinkFolio
9 35 (0.50%) Magento
10 34 (0.49%) Oracle Procure-to-Pay
11 33 (0.47%) SAP MM
12 32 (0.46%) Oracle Financials
12 32 (0.46%) Oracle ERP
12 32 (0.46%) Dynamics NAV
13 31 (0.44%) Oracle Assets
14 29 (0.41%) SAP SD
15 28 (0.40%) Oracle Applications
Cloud Services
1 170 (2.43%) Office 365
2 112 (1.60%) SaaS
3 50 (0.71%) Cloud Computing
4 40 (0.57%) Amazon AWS
5 32 (0.46%) Microsoft Azure
6 26 (0.37%) Mimecast
7 14 (0.20%) IaaS
8 13 (0.19%) Google Apps
9 10 (0.14%) Google Analytics
9 10 (0.14%) Symantec.cloud
10 5 (0.071%) PaaS
11 4 (0.057%) SuccessFactors
12 2 (0.029%) Yammer
12 2 (0.029%) Dropbox
13 1 (0.014%) Google Drive
13 1 (0.014%) Trello
13 1 (0.014%) Joyent
13 1 (0.014%) Amazon EC2
Communications & Networking
1 430 (6.15%) TCP/IP
2 396 (5.66%) LAN
3 348 (4.97%) WAN
4 320 (4.57%) DNS
5 317 (4.53%) Firewall
6 270 (3.86%) VPN
7 258 (3.69%) DHCP
8 222 (3.17%) Internet
9 207 (2.96%) SAN
10 168 (2.40%) VoIP
11 89 (1.27%) Wireless
12 56 (0.80%) Intranet
13 53 (0.76%) VLAN
14 52 (0.74%) Network Security
15 50 (0.71%) IP Telephony
15 50 (0.71%) Wi-Fi
16 44 (0.63%) NAS
17 43 (0.61%) FTP
18 41 (0.59%) SMTP
19 37 (0.53%) Ethernet
Database & Business Intelligence
1 1433 (20.48%) SQL Server
2 217 (3.10%) SQL Server Reporting Services
3 211 (3.02%) Relational Database
4 207 (2.96%) SQL Server 2008
5 204 (2.92%) SQL Server Integration Services
6 177 (2.53%) Oracle Database
7 176 (2.52%) MySQL
8 155 (2.22%) SQL Server 2005
9 112 (1.60%) Crystal Reports
10 108 (1.54%) SQL Server 2012
11 101 (1.44%) Data Warehouse
12 73 (1.04%) Oracle Reports
13 70 (1.00%) BusinessObjects
14 68 (0.97%) SQL Server Analysis Services
15 62 (0.89%) Oracle BI EE
16 57 (0.81%) Oracle Database 11g
17 51 (0.73%) RDBMS
18 37 (0.53%) DB2
19 33 (0.47%) MS Access
19 33 (0.47%) QlikView
Development Applications
1 78 (1.11%) JIRA
2 69 (0.99%) Visual Studio
3 48 (0.69%) Subversion
4 41 (0.59%) Team Foundation Server
5 34 (0.49%) SQL Server Management Studio (SSMS)
6 32 (0.46%) Oracle Forms
7 29 (0.41%) Toad
8 22 (0.31%) Git (software)
9 18 (0.26%) Maven
9 18 (0.26%) VSS/SourceSafe
9 18 (0.26%) Eclipse
10 17 (0.24%) JUnit
11 14 (0.20%) VisualVM
12 12 (0.17%) Ant
12 12 (0.17%) PowerBuilder
12 12 (0.17%) Visual Studio Team System
13 11 (0.16%) Selenium
14 7 (0.10%) Jenkins
15 6 (0.086%) JMeter
16 5 (0.071%) MSBuild
General
1 1721 (24.60%) Finance
2 490 (7.00%) Banking
3 440 (6.29%) Front Office
4 280 (4.00%) Law
5 250 (3.57%) Retail
6 222 (3.17%) Legal
7 217 (3.10%) Back Office
8 174 (2.49%) Investment Banking
9 133 (1.90%) Telecoms
10 117 (1.67%) Advertising
11 98 (1.40%) Manufacturing
12 97 (1.39%) Financial Institution
13 70 (1.00%) Marketing
14 64 (0.91%) Billing
15 58 (0.83%) German Language
16 54 (0.77%) Publishing
17 41 (0.59%) General Ledger
18 35 (0.50%) Games
19 29 (0.41%) French Language
20 21 (0.30%) Local Government
Libraries, Frameworks & Software Standards
1 562 (8.03%) .NET
2 371 (5.30%) XML
3 262 (3.74%) HTML
4 189 (2.70%) ASP.NET
5 187 (2.67%) Web Services
6 182 (2.60%) FIX Protocol
7 119 (1.70%) CSS
8 85 (1.21%) J2EE
9 78 (1.11%) Middleware
10 71 (1.01%) WCF
11 57 (0.81%) .NET Framework
12 53 (0.76%) Spring
13 47 (0.67%) XSLT
14 42 (0.60%) jQuery
15 40 (0.57%) SOAP
16 31 (0.44%) ASP.NET MVC
17 30 (0.43%) WSDL
18 29 (0.41%) HTML5
19 24 (0.34%) WPF
20 23 (0.33%) COM+
Miscellaneous
1 681 (9.73%) Analytical Skills
2 357 (5.10%) Blackberry
3 319 (4.56%) Computer Science
4 234 (3.34%) Management Information System
5 214 (3.06%) Hedge funds
6 206 (2.94%) Mathematics
7 199 (2.84%) Fixed Income
8 198 (2.83%) Foreign Exchange (FX)
9 177 (2.53%) Derivative
10 150 (2.14%) Equities
11 125 (1.79%) Data Centre
12 103 (1.47%) Client/Server
13 87 (1.24%) Enterprise Software
14 73 (1.04%) Video Conferencing
14 73 (1.04%) iPhone
15 68 (0.97%) User Experience
16 58 (0.83%) iPad
17 57 (0.81%) Fat Client
17 57 (0.81%) Thin Client
18 45 (0.64%) Physics
Operating Systems
1 3258 (46.56%) Windows
2 985 (14.08%) Windows 7
3 911 (13.02%) Linux
4 889 (12.71%) UNIX
5 796 (11.38%) Windows Server 2008
6 467 (6.67%) Windows XP
7 455 (6.50%) Windows Server 2012
8 436 (6.23%) Windows Server 2003
9 332 (4.74%) Windows 8
10 116 (1.66%) Android
11 99 (1.41%) Solaris
12 81 (1.16%) Windows Vista
13 70 (1.00%) Mac OS X
14 68 (0.97%) Red Hat Enterprise Linux
15 65 (0.93%) Windows 2000 Server
16 64 (0.91%) Apple iOS
17 56 (0.80%) AIX
18 27 (0.39%) Mac OS
19 24 (0.34%) CentOS
19 24 (0.34%) Windows 2000
Processes & Methodologies
1 1638 (23.41%) ITIL
2 369 (5.27%) Service Management
3 340 (4.86%) CRM
4 315 (4.50%) Problem Management
5 307 (4.39%) Incident Management
6 274 (3.92%) Project Management
7 268 (3.83%) ERP
8 264 (3.77%) Service Delivery
9 262 (3.74%) Change Management
10 242 (3.46%) Business Intelligence
11 204 (2.92%) Investment Management
12 190 (2.72%) Asset Management
13 163 (2.33%) Time Management
14 161 (2.30%) Root Cause Analysis
15 155 (2.22%) Disaster Recovery
16 154 (2.20%) Mentoring
17 137 (1.96%) User Acceptance Testing
18 125 (1.79%) Agile Software Development
18 125 (1.79%) Document Management
19 122 (1.74%) Continuous Improvement
Programming Languages
1 2695 (38.52%) SQL
2 545 (7.79%) Java
3 358 (5.12%) C#
4 303 (4.33%) Perl
5 269 (3.84%) PL/SQL
6 234 (3.34%) JavaScript
7 233 (3.33%) T-SQL
8 193 (2.76%) Python
9 191 (2.73%) Shell Script
10 181 (2.59%) PowerShell
11 158 (2.26%) VB
12 124 (1.77%) VBA
13 115 (1.64%) VB.NET
14 99 (1.41%) PHP
15 93 (1.33%) C
16 86 (1.23%) Bash Shell
17 62 (0.89%) VBScript
18 55 (0.79%) C++
19 24 (0.34%) ABAP
19 24 (0.34%) VB6
Qualifications
1 814 (11.63%) Degree
2 440 (6.29%) Microsoft Certification
3 247 (3.53%) MCSE
4 237 (3.39%) ITIL Certification
5 217 (3.10%) MCP
6 171 (2.44%) Cisco Certification
7 157 (2.24%) CCNA
8 145 (2.07%) MCSA
9 131 (1.87%) Security Cleared
10 119 (1.70%) MCITP
11 102 (1.46%) SC Cleared
12 81 (1.16%) ITIL Foundation Certificate
13 51 (0.73%) VMware Certified Professional (VCP)
13 51 (0.73%) CCNP
14 49 (0.70%) MOS
15 43 (0.61%) MCTS
16 39 (0.56%) HND
17 37 (0.53%) MCDST
18 32 (0.46%) HNC
19 28 (0.40%) A+ Certification
Quality Assurance & Compliance
1 656 (9.38%) SLA
2 121 (1.73%) QA
3 47 (0.67%) ISO/IEC 27001
4 32 (0.46%) ISO 9001
5 13 (0.19%) Sarbanes-Oxley
6 9 (0.13%) COBIT
7 6 (0.086%) HL7
8 4 (0.057%) Solvency II
9 3 (0.043%) PCI DSS
9 3 (0.043%) ISO 9000
10 2 (0.029%) JSP 440
10 2 (0.029%) Data Quality
11 1 (0.014%) Dodd-Frank
11 1 (0.014%) HIPAA
11 1 (0.014%) Basel III
11 1 (0.014%) BS7799
System Software
1 1789 (25.57%) Active Directory
2 459 (6.56%) VMware Infrastructure
3 208 (2.97%) Hyper-V
4 166 (2.37%) XenApp
5 164 (2.34%) vSphere
6 72 (1.03%) XenDesktop
7 61 (0.87%) Terminal Services
8 54 (0.77%) VMware ESX
9 49 (0.70%) VMware Workstation
10 45 (0.64%) VMware ESXi
11 39 (0.56%) XenServer
12 30 (0.43%) IMail Server
13 15 (0.21%) Citrix Presentation Server
13 15 (0.21%) vCloud
14 14 (0.20%) Microsoft App-V
14 14 (0.20%) ISA Server
15 12 (0.17%) Forefront TMG
16 6 (0.086%) Oracle RAC
16 6 (0.086%) Xen
16 6 (0.086%) Terminal Server
Systems Management
1 225 (3.22%) SCCM
2 69 (0.99%) SCOM
3 57 (0.81%) Nagios
4 52 (0.74%) WSUS
5 46 (0.66%) Control-M
6 43 (0.61%) Norton AntiVirus
7 40 (0.57%) Backup Exec
8 26 (0.37%) NetBackup
9 24 (0.34%) McAfee ePO
9 24 (0.34%) ITRS Geneos
10 22 (0.31%) Puppet
11 19 (0.27%) AirWatch
12 18 (0.26%) Opsview
12 18 (0.26%) Cisco CUCM
12 18 (0.26%) OpenView
13 16 (0.23%) Tivoli
14 15 (0.21%) ARCserve
15 14 (0.20%) Opscode Chef
16 13 (0.19%) ZABBIX
17 12 (0.17%) Symantec Enterprise Vault
Vendors
1 2327 (33.26%) Microsoft
2 1128 (16.12%) Oracle
3 822 (11.75%) VMware
4 715 (10.22%) Citrix
5 388 (5.55%) Cisco
6 225 (3.22%) SAP
7 220 (3.14%) HP
8 211 (3.02%) Sybase
9 161 (2.30%) Bloomberg
10 139 (1.99%) IBM
11 126 (1.80%) Apple
12 121 (1.73%) Reuters
13 87 (1.24%) Red Hat
14 82 (1.17%) Symantec
14 82 (1.17%) Avaya
15 81 (1.16%) ServiceNow
16 77 (1.10%) Remedy
17 75 (1.07%) NetApp
18 73 (1.04%) Dell
19 65 (0.93%) Sophos
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 2 hours ago
Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: 2 hours ago
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £30000 - £48000 per annum + Bonus, FlexiTime + more
Posted: 2 hours ago
Chester, Cheshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 2 hours ago
City, London
Westbourne Partners
Posted: 2 hours ago
London
Mortimer Spinks
Salary: £25000 - £30000 per annum + Excellent Salary and benefits!
Posted: 3 hours ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Competitive Salary & Benefits
Posted: 3 hours ago
Chester, Cheshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 3 hours ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum Good Benefits
Posted: 3 hours ago
Brighton, East Sussex
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 3 hours ago
London
JM
Salary: £28000 - £35000 per annum + Benefits
Posted: 3 hours ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 30-35k
Posted: 3 hours ago
Guildford, Surrey
set2recruit
Salary: Up to £32,000 per annum + bonus + benefits
Posted: 3 hours ago
Abingdon, Oxfordshire
Sanderson
Salary: £30000.00 - £50000.00 per annum + benefits
Posted: 4 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £22000 - £25000 per annum + Benefits
Posted: 4 hours ago
City, London
e-Recruiter
Salary: £25000 per annum + Benefits
Posted: 4 hours ago
Woking, Surrey
360 Resourcing Solutions
Salary: £32k per year + Profit Share + Benefits
Posted: 4 hours ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £20000 per annum + excellent benefits
Posted: 4 hours ago
City, London
BCSG
Salary: Competitive
Posted: 5 hours ago
City, London
ReThink Recruitment
Salary: £20000.00 - £28000.00 per annum
Posted: 5 hours ago