The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 75 84 81
Rank change year-on-year
+9 -3
Permanent jobs requiring a Support Analyst 3821 3329 3786
As % of all permanent IT jobs located in the UK 3.26% 3.06% 3.23%
As % of the Job Titles category 3.46% 3.25% 3.40%
Number of salaries quoted 3292 2948 3311
Average salary £30,000 £32,000 £32,500
Average salary % change year-on-year
-6.25% -1.53%
90% offered a salary of more than £21,500 £21,000 £21,500
10% offered a salary of more than £50,000 £52,500 £55,000
UK excluding London average salary £27,500 £27,500 £29,000
% change year-on-year
- -5.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110590 102435 111475
As % of all permanent IT jobs located in the UK 94.41% 94.25% 95.13%
Number of salaries quoted 89418 84946 95316
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,450 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 22 August 2014 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 3587 £30,000 -7.69% 419
London +14 1562 £37,500 -6.25% 194
South East -6 747 £27,500 -8.33% 67
City of London +10 439 £40,000 -5.88% 85
Yorkshire +23 302 £25,000 - 36
East of England +10 272 £29,000 +1.75% 31
West Yorkshire +31 218 £24,000 -9.43% 28
South West +16 211 £25,000 -13.79% 25
Surrey +25 206 £30,000 +1.69% 14
North West -17 188 £25,750 +4.04% 31
West Midlands -1 164 £27,500 -5.17% 16
Leeds +22 146 £25,750 -14.16% 17
Berkshire -20 133 £27,250 -22.14% 11
East Midlands +7 131 £25,000 -7.40% 14
Scotland +14 127 £34,000 +17.24% 17
Manchester -2 114 £24,250 -3.00% 13
Hampshire -36 98 £28,000 -13.84% 7
Hertfordshire +3 91 £32,500 +8.33% 9
East Sussex +42 84 £28,000 +16.66% 5
Brighton +35 80 £28,000 +16.66% 1
Essex +40 71 £29,000 -17.14% 7
Buckinghamshire +4 68 £27,500 +7.84% 8
Oxfordshire +26 66 £26,000 +6.12% 10
Glasgow -3 62 £39,750 +32.50% 9
South Yorkshire +6 59 £27,750 +2.77% 5
Northamptonshire +11 57 £25,000 -11.11% 2
Somerset -1 57 £24,000 +6.66% 6
Bath +6 55 £24,000 +6.66% 5
West Sussex -33 54 £27,500 +0.91% 5
Birmingham -10 50 £27,500 -15.38% 7

Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3480 (47.01%) Windows
2 2754 (37.20%) SQL
3 2549 (34.43%) Microsoft
4 1896 (25.61%) Finance
5 1863 (25.17%) Active Directory
6 1746 (23.59%) ITIL
7 1728 (23.34%) MS Excel
8 1605 (21.68%) MS Office
9 1391 (18.79%) SQL Server
10 1167 (15.76%) Windows 7
11 1113 (15.03%) Oracle
12 1036 (13.99%) Windows Server 2008
13 911 (12.31%) UNIX
14 861 (11.63%) Linux
15 840 (11.35%) MS Exchange
16 820 (11.08%) VMware
17 800 (10.81%) Windows XP
18 795 (10.74%) Degree
19 789 (10.66%) Citrix
20 726 (9.81%) Windows Server 2003
21 703 (9.50%) Java
22 693 (9.36%) SLA
23 666 (9.00%) .NET
24 631 (8.52%) TCP/IP
25 501 (6.77%) Microsoft Certification
26 494 (6.67%) Cisco
27 492 (6.65%) Firewall
28 483 (6.52%) Blackberry
29 463 (6.25%) LAN
30 447 (6.04%) C#

Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 840 (11.35%) MS Exchange
2 410 (5.54%) SharePoint
3 408 (5.51%) IIS
4 383 (5.17%) Exchange Server 2010
5 232 (3.13%) Exchange Server 2007
6 220 (2.97%) Tomcat
6 220 (2.97%) Blackberry Enterprise Server
7 206 (2.78%) Apache
8 135 (1.82%) WebSphere
9 97 (1.31%) Exchange Server 2003
10 86 (1.16%) IBM Notes
11 85 (1.15%) WebLogic
11 85 (1.15%) WorkSite
12 83 (1.12%) Exchange Server 2013
13 81 (1.09%) Lync
14 64 (0.86%) CMS
15 62 (0.84%) WebSphere Application Server
16 50 (0.68%) SharePoint 2010
17 43 (0.58%) Lotus Domino
18 39 (0.53%) IBM HTTP Server
Applications
1 1728 (23.34%) MS Excel
2 1605 (21.68%) MS Office
3 192 (2.59%) MS PowerPoint
4 44 (0.59%) MS Visio
5 33 (0.45%) MS Project
6 26 (0.35%) Spreadsheet
7 14 (0.19%) AutoCAD
8 13 (0.18%) InfoPath
9 8 (0.11%) InDesign
10 7 (0.095%) Photoshop
11 5 (0.068%) S-PLUS
12 3 (0.041%) SPSS
12 3 (0.041%) Acrobat
12 3 (0.041%) Stata
13 2 (0.027%) PrintSoft PReS
13 2 (0.027%) QuarkXPress
13 2 (0.027%) SketchUp
13 2 (0.027%) Revit
14 1 (0.014%) FastStats
14 1 (0.014%) PowerPivot
Business Applications
1 169 (2.28%) Oracle EBS
2 160 (2.16%) Oracle EBS R12
3 93 (1.26%) Oracle General Ledger
4 89 (1.20%) Oracle Applications
5 83 (1.12%) Oracle Payables
6 80 (1.08%) Oracle Receivables
7 77 (1.04%) Dynamics CRM
7 77 (1.04%) Oracle Financials
8 63 (0.85%) Dynamics AX
9 57 (0.77%) Oracle Assets
10 50 (0.68%) Oracle HRMS
11 45 (0.61%) Oracle Cash Management
12 38 (0.51%) Oracle 11i
13 30 (0.41%) Markit EDM
14 29 (0.39%) Oracle Payroll
15 28 (0.38%) Oracle iProcurement
15 28 (0.38%) Oracle Subledger Accounting
16 26 (0.35%) Dynamics NAV
17 25 (0.34%) Remedy ITSM
18 23 (0.31%) Maximo
Cloud Services
1 107 (1.45%) SaaS
2 91 (1.23%) Office 365
3 36 (0.49%) Amazon AWS
4 31 (0.42%) IaaS
5 25 (0.34%) Joyent
6 18 (0.24%) Microsoft Azure
7 13 (0.18%) Cloud Computing
8 5 (0.068%) PaaS
9 4 (0.054%) Taleo
10 2 (0.027%) Google Apps
11 1 (0.014%) ElastiCache
11 1 (0.014%) Amazon ElastiCache
11 1 (0.014%) Amazon EC2
11 1 (0.014%) Amazon S3
11 1 (0.014%) Route 53
Communications & Networking
1 631 (8.52%) TCP/IP
2 492 (6.65%) Firewall
3 463 (6.25%) LAN
4 426 (5.75%) DNS
5 409 (5.52%) WAN
6 362 (4.89%) DHCP
7 308 (4.16%) VPN
8 284 (3.84%) Internet
9 228 (3.08%) SAN
10 172 (2.32%) VoIP
11 124 (1.67%) FTP
12 111 (1.50%) Wireless
13 84 (1.13%) HTTP
14 82 (1.11%) Network Security
15 80 (1.08%) Cisco IOS
16 77 (1.04%) Intranet
17 71 (0.96%) Wi-Fi
18 62 (0.84%) NAS
19 59 (0.80%) SMTP
20 51 (0.69%) VLAN
Database & Business Intelligence
1 1391 (18.79%) SQL Server
2 244 (3.30%) SQL Server Reporting Services
3 235 (3.17%) SQL Server 2008
4 223 (3.01%) Relational Database
5 214 (2.89%) Oracle Database
6 207 (2.80%) MySQL
7 159 (2.15%) SQL Server Integration Services
8 156 (2.11%) SQL Server 2005
9 133 (1.80%) Crystal Reports
10 111 (1.50%) Oracle Reports
11 89 (1.20%) RDBMS
12 81 (1.09%) DB2
13 63 (0.85%) Data Warehouse
13 63 (0.85%) SQL Server 2012
14 59 (0.80%) MS Access
15 53 (0.72%) Oracle Discoverer
16 49 (0.66%) Oracle Database 11g
17 44 (0.59%) Oracle BI Publisher
18 41 (0.55%) Oracle Database 10g
19 34 (0.46%) SQL Server Analysis Services
Development Applications
1 63 (0.85%) Visual Studio
2 62 (0.84%) Oracle Forms
3 50 (0.68%) Git (software)
4 41 (0.55%) Team Foundation Server
5 31 (0.42%) JIRA
6 30 (0.41%) JUnit
7 29 (0.39%) Toad
8 28 (0.38%) SQL Server Management Studio (SSMS)
9 25 (0.34%) Firebug
10 22 (0.30%) JMeter
10 22 (0.30%) Selenium
11 20 (0.27%) Subversion
12 18 (0.24%) Eclipse
13 14 (0.19%) Oracle APEX
14 12 (0.16%) VisualVM
15 11 (0.15%) ClearQuest
16 10 (0.14%) Maven
17 9 (0.12%) Hudson
18 8 (0.11%) MSI
18 8 (0.11%) TeamCity
General
1 1896 (25.61%) Finance
2 417 (5.63%) Banking
3 387 (5.23%) Front Office
4 324 (4.38%) Law
5 283 (3.82%) Retail
6 263 (3.55%) Legal
7 177 (2.39%) Investment Banking
8 146 (1.97%) Telecoms
9 136 (1.84%) Back Office
10 114 (1.54%) Manufacturing
11 112 (1.51%) Financial Institution
12 88 (1.19%) Advertising
13 76 (1.03%) Marketing
14 63 (0.85%) Publishing
15 54 (0.73%) French Language
16 53 (0.72%) German Language
17 49 (0.66%) Billing
18 38 (0.51%) General Ledger
19 31 (0.42%) Electronics
20 25 (0.34%) Dutch Language
Libraries, Frameworks & Software Standards
1 666 (9.00%) .NET
2 375 (5.07%) HTML
3 364 (4.92%) XML
4 223 (3.01%) CSS
5 217 (2.93%) ASP.NET
6 179 (2.42%) Web Services
7 149 (2.01%) J2EE
8 131 (1.77%) Middleware
9 71 (0.96%) Spring
10 58 (0.78%) FIX Protocol
11 54 (0.73%) .NET Framework
12 53 (0.72%) SOAP
13 49 (0.66%) Hibernate
14 48 (0.65%) Software Packaging
15 44 (0.59%) jQuery
16 41 (0.55%) Struts
17 36 (0.49%) DHTML
18 33 (0.45%) EDI
19 32 (0.43%) JDBC
19 32 (0.43%) XSLT
Miscellaneous
1 483 (6.52%) Blackberry
2 292 (3.94%) Computer Science
3 181 (2.44%) Management Information System
4 154 (2.08%) Equities
5 142 (1.92%) Derivative
6 128 (1.73%) Foreign Exchange (FX)
7 127 (1.72%) Mathematics
8 122 (1.65%) Fixed Income
9 112 (1.51%) Hedge funds
10 73 (0.99%) iPhone
11 72 (0.97%) Statistics
11 72 (0.97%) Client/Server
12 66 (0.89%) Video Conferencing
13 64 (0.86%) PDA
14 61 (0.82%) iPad
15 56 (0.76%) Enterprise Software
16 53 (0.72%) AS400
17 49 (0.66%) Clustering
18 46 (0.62%) EPoS
19 44 (0.59%) Open Source
Operating Systems
1 3480 (47.01%) Windows
2 1167 (15.76%) Windows 7
3 1036 (13.99%) Windows Server 2008
4 911 (12.31%) UNIX
5 861 (11.63%) Linux
6 800 (10.81%) Windows XP
7 726 (9.81%) Windows Server 2003
8 279 (3.77%) Windows Server 2012
9 267 (3.61%) Windows 8
10 158 (2.13%) Solaris
11 118 (1.59%) Android
12 117 (1.58%) Mac OS X
13 91 (1.23%) Windows Vista
14 89 (1.20%) Red Hat Enterprise Linux
15 63 (0.85%) Apple iOS
16 51 (0.69%) AIX
16 51 (0.69%) Windows 2000 Server
17 43 (0.58%) Windows 2000
18 42 (0.57%) Mac OS
19 25 (0.34%) HPUX
Processes & Methodologies
1 1746 (23.59%) ITIL
2 331 (4.47%) Service Delivery
3 319 (4.31%) Problem Management
4 292 (3.94%) Service Management
5 276 (3.73%) CRM
6 265 (3.58%) Incident Management
7 219 (2.96%) Change Management
8 215 (2.90%) Business Intelligence
9 211 (2.85%) E-Commerce
10 208 (2.81%) Project Management
11 196 (2.65%) ERP
12 179 (2.42%) Disaster Recovery
13 177 (2.39%) Root Cause Analysis
14 172 (2.32%) Asset Management
15 159 (2.15%) Change Control
16 150 (2.03%) Release Management
17 148 (2.00%) Time Management
18 146 (1.97%) Document Management
19 128 (1.73%) User Acceptance Testing
20 124 (1.67%) Investment Management
Programming Languages
1 2754 (37.20%) SQL
2 703 (9.50%) Java
3 447 (6.04%) C#
4 356 (4.81%) T-SQL
5 263 (3.55%) JavaScript
6 261 (3.53%) Perl
7 245 (3.31%) PL/SQL
8 183 (2.47%) VB
9 172 (2.32%) PowerShell
10 156 (2.11%) Python
11 152 (2.05%) Shell Script
12 126 (1.70%) PHP
13 105 (1.42%) Bash Shell
14 102 (1.38%) VBA
15 98 (1.32%) VB.NET
16 91 (1.23%) C
17 89 (1.20%) C++
18 47 (0.63%) VBScript
19 36 (0.49%) ABAP
20 31 (0.42%) Ruby
Qualifications
1 795 (10.74%) Degree
2 501 (6.77%) Microsoft Certification
3 281 (3.80%) MCSE
4 244 (3.30%) MCP
5 182 (2.46%) Cisco Certification
6 177 (2.39%) ITIL Certification
7 147 (1.99%) MCITP
8 142 (1.92%) CCNA
9 127 (1.72%) Security Cleared
9 127 (1.72%) MCSA
10 78 (1.05%) SC Cleared
11 63 (0.85%) ITIL Foundation Certificate
12 52 (0.70%) A+ Certification
13 51 (0.69%) CCNP
14 44 (0.59%) MOS
15 39 (0.53%) MCTS
16 36 (0.49%) VMware Certified Professional (VCP)
17 29 (0.39%) HND
18 26 (0.35%) MCDST
19 21 (0.28%) Citrix Certification
Quality Assurance & Compliance
1 693 (9.36%) SLA
2 144 (1.95%) QA
3 54 (0.73%) ISO 9001
4 36 (0.49%) ISO/IEC 27001
5 27 (0.36%) Sarbanes-Oxley
6 6 (0.081%) Data Quality
6 6 (0.081%) Solvency II
7 4 (0.054%) ISO 14001
8 3 (0.041%) HL7
9 2 (0.027%) COBIT
9 2 (0.027%) BS7799
9 2 (0.027%) PCI DSS
9 2 (0.027%) ISO/IEC 20000
9 2 (0.027%) DICOM
10 1 (0.014%) EMIR
10 1 (0.014%) JSP 440
10 1 (0.014%) GxP
10 1 (0.014%) ISO 9000
System Software
1 1863 (25.17%) Active Directory
2 422 (5.70%) VMware Infrastructure
3 141 (1.90%) Hyper-V
4 125 (1.69%) XenApp
5 113 (1.53%) vSphere
6 76 (1.03%) VMware ESX
7 59 (0.80%) XenDesktop
8 52 (0.70%) Terminal Services
9 48 (0.65%) VMware Workstation
10 45 (0.61%) Citrix Presentation Server
11 39 (0.53%) IMail Server
12 32 (0.43%) VMware ESXi
13 23 (0.31%) Microsoft App-V
14 16 (0.22%) Terminal Server
14 16 (0.22%) XenServer
15 15 (0.20%) VMware Server
16 11 (0.15%) Postfix
17 10 (0.14%) MetaFrame
18 9 (0.12%) Tivoli Workload Scheduler
18 9 (0.12%) ISA Server
Systems Management
1 201 (2.72%) SCCM
2 73 (0.99%) WSUS
3 63 (0.85%) Backup Exec
4 42 (0.57%) Systems Management Server (SMS)
5 39 (0.53%) NetBackup
6 38 (0.51%) Tivoli
7 32 (0.43%) Norton AntiVirus
7 32 (0.43%) Nagios
8 31 (0.42%) Puppet
8 31 (0.42%) SCOM
9 27 (0.36%) Oracle Enterprise Manager
10 24 (0.32%) Control-M
11 22 (0.30%) Tivoli Storage Manager
12 17 (0.23%) McAfee ePO
12 17 (0.23%) DameWare
13 16 (0.22%) ServiceCenter
13 16 (0.22%) ITRS Geneos
14 12 (0.16%) HP SIM
14 12 (0.16%) Opsview
15 11 (0.15%) Cisco CUCM
Vendors
1 2549 (34.43%) Microsoft
2 1113 (15.03%) Oracle
3 820 (11.08%) VMware
4 789 (10.66%) Citrix
5 494 (6.67%) Cisco
6 246 (3.32%) HP
7 220 (2.97%) Apple
8 211 (2.85%) SAP
9 184 (2.49%) IBM
10 131 (1.77%) Sybase
11 119 (1.61%) Symantec
12 111 (1.50%) Bloomberg
13 104 (1.40%) JBoss
14 102 (1.38%) Dell
15 100 (1.35%) Lotus
16 91 (1.23%) Red Hat
17 90 (1.22%) Avaya
18 84 (1.13%) Business Objects
18 84 (1.13%) Remedy
19 78 (1.05%) Reuters
Manchester, Lancashire
Circle Recruitment
Salary: £15000 - £20000 per annum + Benefits
Posted: 2 hours ago
City, London
Lawrence Harvey Enterprise
Salary: £48000.00 - £58000.00 per annum + Bonus + Benefits
Posted: 4 hours ago
City, London
Lawrence Harvey Enterprise
Salary: £47000.00 - £54000.00 per annum + Benefits
Posted: 4 hours ago
Brighton, East Sussex
Circle Recruitment
Salary: £20000 - £28000 per annum
Posted: 17 hours ago
City, London
Allied Worldwide
Posted: 18 hours ago
High Wycombe, Buckinghamshire
Opus Recruitment Solutions Ltd
Salary: £20000 to £28000 per annum - Pension + Bonus
Posted: 18 hours ago
City, London
Roc Search
Salary: £30000 - £35000 per annum + London Waiting
Posted: 18 hours ago
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £30000.00 per annum
Posted: 18 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £45000 Per Annum
Posted: 18 hours ago
Woking, Surrey
Advantage XPO
Salary: £17000 - £19000 per annum
Posted: 18 hours ago
London
Opilio Recruitment
Salary: £25k - 28k per year + Benefits
Posted: 18 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 18 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 18 hours ago
Glasgow, Lanarkshire
Westbourne Partners
Salary: From £35,000 to £45,000 per annum
Posted: 18 hours ago
South East London
Westbourne Partners
Salary: From £40,000 to £50,000 per annum
Posted: 18 hours ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £30000 - £35000 per annum + bens
Posted: 18 hours ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £25000 per annum
Posted: 18 hours ago
Slough, Berkshire
Spring Technology
Salary: £20000.00 - £22000.00 per annum
Posted: 19 hours ago
Newcastle Upon Tyne, Tyne and Wear
Millshill Recruitment Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 19 hours ago