The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 29 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jun 2015
Same period 2014 Same period 2013
Support Analyst
Rank 89 85 86
Rank change year-on-year
-4 +1
Permanent jobs requiring a Support Analyst 3468 3859 3402
As % of all permanent IT jobs located in the UK 3.13% 3.21% 3.13%
As % of the Job Titles category 3.31% 3.39% 3.31%
Number of salaries quoted 3014 3452 2966
Average salary £32,500 £31,000 £32,500
Average salary % change year-on-year
+4.83% -4.61%
90% offered a salary of more than £21,500 £21,500 £21,500
10% offered a salary of more than £60,000 £50,000 £52,500
UK excluding London average salary £27,500 £27,500 £28,000
% change year-on-year
- -1.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104779 113784 102677
As % of all permanent IT jobs located in the UK 94.50% 94.52% 94.57%
Number of salaries quoted 86472 93423 85424
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,250 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,097
% change year-on-year
- +4.99%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 29 June 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 29 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 3293 £32,500 +4.83% 322
London +12 1558 £41,500 +10.66% 128
South East -1 716 £27,500 -3.50% 58
City of London +5 395 £45,000 +12.50% 55
East of England -3 288 £28,000 +1.81% 25
Yorkshire -24 195 £27,500 +3.77% 21
South West -10 178 £30,000 +20.00% 26
Surrey +29 169 £28,000 -6.66% 11
West Midlands -17 130 £26,500 +3.92% 21
Hertfordshire +8 128 £30,000 +13.20% 8
Hampshire +19 125 £25,000 -12.28% 6
North West -52 121 £26,500 - 22
West Yorkshire -43 113 £25,000 -5.21% 15
Berkshire -31 110 £30,000 +9.09% 9
East Midlands -21 98 £23,250 -28.46% 17
Oxfordshire +21 75 £26,000 +1.96% 10
Leeds -38 75 £27,500 -5.17% 7
West Sussex -2 74 £33,000 +13.79% 7
Essex -11 66 £35,000 +12.90% 9
Cheshire +4 62 £27,000 -3.57% 8
Buckinghamshire -22 62 £26,750 -17.69% 8
Wales +11 55 £27,000 -1.81% 3
Scotland -34 52 £27,500 -5.17% 15
East Sussex 0 50 £25,000 -20.63% 5
Birmingham -16 47 £35,500 +42.00% 5
Bristol -2 45 £25,500 -2.85% 13
Northamptonshire -23 45 £23,250 -28.46% 7
South Wales +5 44 £27,500 -5.17% 2
Kent +1 44 £24,750 +0.50% 2
Reading +14 43 £28,500 +10.67% 2

Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 June 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3311 (47.62%) Windows
2 2554 (36.73%) SQL
3 2393 (34.42%) Microsoft
4 1862 (26.78%) Active Directory
5 1749 (25.15%) Finance
6 1661 (23.89%) ITIL
7 1525 (21.93%) MS Excel
8 1455 (20.93%) MS Office
9 1380 (19.85%) SQL Server
10 1084 (15.59%) Oracle
11 1042 (14.99%) Windows 7
12 896 (12.89%) Linux
13 873 (12.56%) MS Exchange
14 842 (12.11%) UNIX
15 789 (11.35%) Citrix
16 788 (11.33%) VMware
17 781 (11.23%) Windows Server 2008
18 775 (11.15%) Degree
19 648 (9.32%) Analytical Skills
20 634 (9.12%) SLA
21 562 (8.08%) .NET
22 540 (7.77%) Java
23 498 (7.16%) Windows XP
24 475 (6.83%) Microsoft Certification
25 464 (6.67%) Banking
26 453 (6.52%) VMware Infrastructure
27 440 (6.33%) Front Office
28 437 (6.29%) TCP/IP
29 425 (6.11%) Windows Server 2003
30 414 (5.95%) Windows Server 2012

Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 June 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 873 (12.56%) MS Exchange
2 407 (5.85%) SharePoint
3 364 (5.24%) IIS
4 322 (4.63%) Exchange Server 2010
5 165 (2.37%) Tomcat
6 163 (2.34%) Blackberry Enterprise Server
7 161 (2.32%) Apache
8 151 (2.17%) Exchange Server 2007
9 94 (1.35%) Exchange Server 2013
10 93 (1.34%) WorkSite
11 90 (1.29%) WebLogic
12 83 (1.19%) Exchange Server 2003
13 76 (1.09%) WebSphere
14 64 (0.92%) Lync
15 63 (0.91%) JBoss
16 42 (0.60%) CMS
17 41 (0.59%) SharePoint 2010
18 39 (0.56%) IBM Notes
19 37 (0.53%) WebSphere Application Server
20 33 (0.47%) BizTalk Server
Applications
1 1525 (21.93%) MS Excel
2 1455 (20.93%) MS Office
3 145 (2.09%) MS PowerPoint
4 30 (0.43%) MS Project
5 28 (0.40%) MS Visio
6 16 (0.23%) Spreadsheet
7 8 (0.12%) Photoshop
7 8 (0.12%) Acrobat
8 7 (0.10%) Adobe Illustrator
9 6 (0.086%) Adobe Creative Suite
10 5 (0.072%) InfoPath
11 4 (0.058%) PowerPivot
12 3 (0.043%) InDesign
12 3 (0.043%) Final Cut Pro
12 3 (0.043%) AutoCAD
13 2 (0.029%) S-PLUS
13 2 (0.029%) SPSS
14 1 (0.014%) SOLIDWORKS
14 1 (0.014%) Revit
14 1 (0.014%) SketchUp
Business Applications
1 135 (1.94%) Oracle EBS
2 127 (1.83%) Oracle EBS R12
3 105 (1.51%) Dynamics CRM
4 65 (0.93%) Oracle General Ledger
5 52 (0.75%) Dynamics AX
6 50 (0.72%) SAP FI
6 50 (0.72%) Oracle Receivables
7 45 (0.65%) SAP CO
7 45 (0.65%) SAP FI/CO
8 43 (0.62%) Markit EDM
9 35 (0.50%) Magento
9 35 (0.50%) thinkFolio
9 35 (0.50%) Oracle Assets
9 35 (0.50%) SAP SD
10 33 (0.47%) Oracle Procure-to-Pay
11 30 (0.43%) Oracle Financials
11 30 (0.43%) Oracle ERP
12 29 (0.42%) Dynamics NAV
12 29 (0.42%) Oracle Payables
13 26 (0.37%) Oracle AGIS
Cloud Services
1 142 (2.04%) Office 365
2 95 (1.37%) SaaS
3 45 (0.65%) Cloud Computing
4 38 (0.55%) Amazon AWS
5 33 (0.47%) Microsoft Azure
6 27 (0.39%) Mimecast
7 17 (0.24%) Google Apps
8 12 (0.17%) IaaS
9 10 (0.14%) Google Analytics
10 8 (0.12%) Symantec.cloud
11 5 (0.072%) PaaS
12 2 (0.029%) Yammer
12 2 (0.029%) Dropbox
13 1 (0.014%) Google Drive
13 1 (0.014%) SuccessFactors
13 1 (0.014%) Trello
13 1 (0.014%) Joyent
13 1 (0.014%) Amazon EC2
Communications & Networking
1 437 (6.29%) TCP/IP
2 394 (5.67%) LAN
3 351 (5.05%) WAN
4 332 (4.77%) Firewall
5 321 (4.62%) DNS
6 273 (3.93%) VPN
7 256 (3.68%) DHCP
8 225 (3.24%) SAN
9 216 (3.11%) Internet
10 175 (2.52%) VoIP
11 95 (1.37%) Wireless
12 64 (0.92%) Network Security
13 56 (0.81%) IP Telephony
14 55 (0.79%) VLAN
14 55 (0.79%) Intranet
15 51 (0.73%) FTP
16 48 (0.69%) Wi-Fi
17 42 (0.60%) NAS
18 41 (0.59%) Ethernet
19 39 (0.56%) Cisco IOS
Database & Business Intelligence
1 1380 (19.85%) SQL Server
2 210 (3.02%) SQL Server Reporting Services
3 200 (2.88%) Relational Database
4 195 (2.80%) MySQL
5 187 (2.69%) SQL Server 2008
6 157 (2.26%) Oracle Database
7 156 (2.24%) SQL Server Integration Services
8 131 (1.88%) SQL Server 2005
9 114 (1.64%) Crystal Reports
10 98 (1.41%) SQL Server 2012
11 79 (1.14%) Oracle Reports
12 72 (1.04%) Data Warehouse
13 57 (0.82%) Oracle Database 11g
14 48 (0.69%) Oracle BI EE
15 44 (0.63%) RDBMS
16 43 (0.62%) SQL Server Analysis Services
17 38 (0.55%) DB2
18 37 (0.53%) MS Access
19 36 (0.52%) Data Mining
20 24 (0.35%) Oracle Database 10g
Development Applications
1 64 (0.92%) JIRA
2 62 (0.89%) Visual Studio
3 48 (0.69%) Subversion
4 37 (0.53%) Team Foundation Server
5 34 (0.49%) Oracle Forms
6 29 (0.42%) Toad
7 23 (0.33%) VSS/SourceSafe
8 21 (0.30%) SQL Server Management Studio (SSMS)
9 19 (0.27%) Eclipse
10 17 (0.24%) Maven
11 16 (0.23%) JUnit
11 16 (0.23%) VisualVM
11 16 (0.23%) Git (software)
12 10 (0.14%) Visual Studio Team System
12 10 (0.14%) Selenium
13 8 (0.12%) Jenkins
14 7 (0.10%) PowerBuilder
15 6 (0.086%) JMeter
16 5 (0.072%) Ant
16 5 (0.072%) MSBuild
General
1 1749 (25.15%) Finance
2 464 (6.67%) Banking
3 440 (6.33%) Front Office
4 300 (4.31%) Law
5 251 (3.61%) Retail
6 238 (3.42%) Legal
7 212 (3.05%) Back Office
8 188 (2.70%) Investment Banking
9 124 (1.78%) Telecoms
10 119 (1.71%) Financial Institution
11 113 (1.63%) Advertising
12 90 (1.29%) Manufacturing
13 72 (1.04%) Marketing
14 60 (0.86%) Billing
15 58 (0.83%) Publishing
16 55 (0.79%) German Language
17 46 (0.66%) General Ledger
18 38 (0.55%) Games
19 26 (0.37%) French Language
20 15 (0.22%) Italian Language
Libraries, Frameworks & Software Standards
1 562 (8.08%) .NET
2 348 (5.01%) XML
3 255 (3.67%) HTML
4 184 (2.65%) ASP.NET
5 182 (2.62%) FIX Protocol
6 178 (2.56%) Web Services
7 117 (1.68%) CSS
8 94 (1.35%) J2EE
9 93 (1.34%) Middleware
10 55 (0.79%) WCF
11 52 (0.75%) Spring
11 52 (0.75%) XSLT
12 49 (0.70%) .NET Framework
13 44 (0.63%) jQuery
14 32 (0.46%) ASP.NET MVC
14 32 (0.46%) HTML5
15 31 (0.45%) SOAP
16 28 (0.40%) WSDL
17 26 (0.37%) CSS3
17 26 (0.37%) Oracle Fusion
Miscellaneous
1 648 (9.32%) Analytical Skills
2 413 (5.94%) Blackberry
3 300 (4.31%) Computer Science
4 231 (3.32%) Management Information System
5 203 (2.92%) Hedge funds
6 196 (2.82%) Fixed Income
7 187 (2.69%) Foreign Exchange (FX)
8 176 (2.53%) Derivative
9 173 (2.49%) Mathematics
10 146 (2.10%) Equities
11 121 (1.74%) Data Centre
12 91 (1.31%) Enterprise Software
13 89 (1.28%) Client/Server
14 73 (1.05%) iPhone
15 69 (0.99%) Video Conferencing
16 66 (0.95%) Fat Client
16 66 (0.95%) Thin Client
17 64 (0.92%) User Experience
18 51 (0.73%) iPad
19 44 (0.63%) Replication
Operating Systems
1 3311 (47.62%) Windows
2 1042 (14.99%) Windows 7
3 896 (12.89%) Linux
4 842 (12.11%) UNIX
5 781 (11.23%) Windows Server 2008
6 498 (7.16%) Windows XP
7 425 (6.11%) Windows Server 2003
8 414 (5.95%) Windows Server 2012
9 330 (4.75%) Windows 8
10 122 (1.75%) Android
11 103 (1.48%) Solaris
12 88 (1.27%) Windows Vista
13 80 (1.15%) Mac OS X
14 70 (1.01%) Red Hat Enterprise Linux
15 67 (0.96%) Apple iOS
16 62 (0.89%) AIX
17 57 (0.82%) Windows 2000 Server
18 29 (0.42%) CentOS
19 28 (0.40%) Mac OS
20 23 (0.33%) Windows 2000
Processes & Methodologies
1 1661 (23.89%) ITIL
2 409 (5.88%) Service Management
3 346 (4.98%) CRM
4 321 (4.62%) Incident Management
5 302 (4.34%) Problem Management
6 286 (4.11%) Service Delivery
7 265 (3.81%) Project Management
8 261 (3.75%) ERP
9 239 (3.44%) Change Management
10 190 (2.73%) Business Intelligence
11 183 (2.63%) Asset Management
12 178 (2.56%) Investment Management
13 159 (2.29%) Time Management
13 159 (2.29%) Root Cause Analysis
14 158 (2.27%) Disaster Recovery
15 152 (2.19%) Mentoring
16 135 (1.94%) Document Management
17 132 (1.90%) Workflow
18 130 (1.87%) Continuous Improvement
19 128 (1.84%) User Acceptance Testing
Programming Languages
1 2554 (36.73%) SQL
2 540 (7.77%) Java
3 325 (4.67%) C#
4 280 (4.03%) Perl
5 221 (3.18%) PL/SQL
6 210 (3.02%) JavaScript
7 200 (2.88%) T-SQL
8 187 (2.69%) Shell Script
9 176 (2.53%) Python
10 171 (2.46%) PowerShell
11 152 (2.19%) VB
12 130 (1.87%) VBA
13 104 (1.50%) VB.NET
14 100 (1.44%) PHP
15 87 (1.25%) C
16 82 (1.18%) Bash Shell
17 71 (1.02%) C++
18 61 (0.88%) VBScript
19 23 (0.33%) Korn
20 21 (0.30%) COBOL
Qualifications
1 775 (11.15%) Degree
2 475 (6.83%) Microsoft Certification
3 273 (3.93%) MCSE
4 251 (3.61%) MCP
5 236 (3.39%) ITIL Certification
6 167 (2.40%) Cisco Certification
7 152 (2.19%) CCNA
8 145 (2.09%) MCSA
9 133 (1.91%) Security Cleared
10 120 (1.73%) MCITP
11 104 (1.50%) SC Cleared
12 76 (1.09%) ITIL Foundation Certificate
13 53 (0.76%) MOS
14 46 (0.66%) VMware Certified Professional (VCP)
14 46 (0.66%) CCNP
15 42 (0.60%) MCDST
16 38 (0.55%) MCTS
17 36 (0.52%) HND
18 31 (0.45%) A+ Certification
19 26 (0.37%) Citrix Certification
Quality Assurance & Compliance
1 634 (9.12%) SLA
2 97 (1.40%) QA
3 50 (0.72%) ISO/IEC 27001
4 36 (0.52%) ISO 9001
5 12 (0.17%) Sarbanes-Oxley
6 9 (0.13%) COBIT
7 8 (0.12%) Solvency II
8 5 (0.072%) HL7
9 4 (0.058%) ISO 9000
10 2 (0.029%) JSP 440
11 1 (0.014%) PCI DSS
11 1 (0.014%) BS7799
11 1 (0.014%) Data Quality
11 1 (0.014%) Dodd-Frank
System Software
1 1862 (26.78%) Active Directory
2 453 (6.52%) VMware Infrastructure
3 188 (2.70%) Hyper-V
4 170 (2.44%) XenApp
5 155 (2.23%) vSphere
6 87 (1.25%) XenDesktop
7 60 (0.86%) VMware ESX
8 52 (0.75%) Terminal Services
9 43 (0.62%) VMware Workstation
10 41 (0.59%) VMware ESXi
11 25 (0.36%) XenServer
12 24 (0.35%) Citrix Presentation Server
12 24 (0.35%) IMail Server
13 15 (0.22%) Microsoft App-V
14 14 (0.20%) vCloud
15 13 (0.19%) ISA Server
16 9 (0.13%) Forefront TMG
17 7 (0.10%) Xen
18 6 (0.086%) Samba
18 6 (0.086%) Terminal Server
Systems Management
1 215 (3.09%) SCCM
2 60 (0.86%) Nagios
3 54 (0.78%) SCOM
4 50 (0.72%) WSUS
5 47 (0.68%) Norton AntiVirus
6 46 (0.66%) Control-M
7 41 (0.59%) Backup Exec
8 32 (0.46%) NetBackup
9 23 (0.33%) Puppet
10 21 (0.30%) AirWatch
11 20 (0.29%) Opsview
12 19 (0.27%) McAfee ePO
13 17 (0.24%) OpenView
14 16 (0.23%) ARCserve
14 16 (0.23%) ITRS Geneos
15 14 (0.20%) Cisco CUCM
15 14 (0.20%) Tivoli
16 13 (0.19%) Oracle Enterprise Manager
16 13 (0.19%) Opscode Chef
17 12 (0.17%) Symantec Enterprise Vault
Vendors
1 2393 (34.42%) Microsoft
2 1084 (15.59%) Oracle
3 789 (11.35%) Citrix
4 788 (11.33%) VMware
5 401 (5.77%) Cisco
6 250 (3.60%) HP
7 220 (3.16%) SAP
8 193 (2.78%) Sybase
9 161 (2.32%) Bloomberg
10 140 (2.01%) Apple
11 138 (1.98%) IBM
12 118 (1.70%) Reuters
13 98 (1.41%) ServiceNow
14 90 (1.29%) Red Hat
15 85 (1.22%) Dell
15 85 (1.22%) Avaya
16 80 (1.15%) Symantec
17 76 (1.09%) NetApp
18 74 (1.06%) Remedy
19 66 (0.95%) Salesforce.com
Brighton, Sussex
Bridgewater Resourcing Solutions Ltd
Posted: 2 hours ago
London
Morgan McKinley
Posted: 2 hours ago
Maidenhead, Berkshire
X4 Group
Salary: £20k - 26k per year
Posted: 6 hours ago
City, London
TEKsystems
Salary: £25000 - £35000 per annum + bonus + benefits
Posted: 7 hours ago
London
Lawrence Harvey Enterprise
Salary: £30000 - £50000.00 per annum + Benefits
Posted: 7 hours ago
Manchester, Lancashire
Newton Blue
Salary: £20000 - £23000 per annum
Posted: 8 hours ago
Dartford, Kent
1st Choice Computer Appointments Ltd
Salary: From £18,000 to £23,000 per annum
Posted: 8 hours ago
Gatwick, West Sussex
Computer People
Salary: £30000.00 - £40000.00 per annum
Posted: 8 hours ago
City, London
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + Benefits
Posted: 9 hours ago
Saffron Walden, Essex
Ashdown IT
Salary: £20000 - £30000 per annum + Benefits
Posted: 9 hours ago
West London
Nationwide People Ltd
Salary: £165 - £170 Per Day Ltd Co basis
Posted: 9 hours ago
London
Harvey Nash plc
Salary: £30000 - £45000 per annum + Plus Benefits
Posted: 10 hours ago
Leeds, West Yorkshire
Staffline Express / Group
Salary: From £25,000 to £35,000 per annum
Posted: 10 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £29000.00 - £32000.00 per annum
Posted: 10 hours ago
London
Harrington Starr
Salary: £40000 - £50000 per annum + bonus, benefits + training
Posted: 11 hours ago
Oxford, Oxfordshire
Corriculo
Salary: Up to £30,000 per annum
Posted: 12 hours ago
Milton Keynes, Buckinghamshire
Harvey Nash plc
Salary: £18000 - £20000 per annum
Posted: 13 hours ago
Coventry, West Midlands (County)
Net Talent
Posted: 13 hours ago
London
Initi8 Recruitment
Posted: 13 hours ago
Macclesfield, Cheshire
Opus IT Consulting
Salary: £25000.00 - £27000.00 per annum
Posted: 14 hours ago