The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 75 97 97
Rank change year-on-year
+22 0
Permanent jobs requiring a Support Analyst 3901 3241 3480
As % of all permanent IT jobs located in the UK 3.48% 2.96% 3.01%
As % of the Job Titles category 3.68% 3.13% 3.16%
Number of salaries quoted 3445 2772 3054
Average salary £31,500 £32,000 £32,500
Average salary % change year-on-year
-1.56% -1.53%
90% offered a salary of more than £21,000 £21,500 £21,000
10% offered a salary of more than £55,000 £55,000 £50,000
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 19 December 2014 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 3727 £31,500 -3.07% 279
London +25 1759 £37,500 -6.25% 111
South East +6 601 £27,500 -3.50% 65
City of London -1 445 £40,000 -5.88% 39
East of England +45 378 £30,000 +3.44% 15
South West +8 230 £26,875 -4.01% 19
Yorkshire +18 224 £25,000 -9.09% 26
West Midlands -18 206 £27,500 -4.34% 13
North West +6 186 £23,500 -9.17% 21
West Yorkshire +3 175 £25,000 -9.09% 20
Surrey -14 146 £30,000 +5.26% 11
Leeds +13 136 £25,000 -10.71% 12
East Midlands +40 130 £28,354 +3.10% 6
Hertfordshire +29 127 £30,000 +3.44% 6
Berkshire -5 121 £27,000 -14.96% 21
Manchester -1 106 £23,500 -14.54% 12
Scotland +14 100 £30,000 - 10
Hampshire -7 98 £28,358 -3.87% 12
Essex +23 93 £40,000 +30.08% 3
Birmingham +4 88 £30,000 -7.69% 2
Buckinghamshire +22 78 £26,500 +17.77% 9
Gloucestershire +22 74 £28,000 -6.66% 4
Bedfordshire +16 72 £40,000 +33.33% 1
Northamptonshire -13 58 £28,250 -2.58% 4
Cambridgeshire +17 57 £29,500 +22.91% 5
Bristol +11 57 £24,000 -14.28% 7
Coventry +3 53 £32,500 - 4
Cheltenham +26 51 £28,500 -8.06%
Milton Keynes +21 50 £27,500 -11.29% 6
Oxfordshire +17 50 £25,500 -1.92% 4

Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3511 (45.54%) Windows
2 2923 (37.91%) SQL
3 2581 (33.48%) Microsoft
4 2103 (27.28%) Finance
5 1889 (24.50%) ITIL
6 1742 (22.59%) Active Directory
7 1726 (22.39%) MS Excel
8 1572 (20.39%) MS Office
9 1431 (18.56%) SQL Server
10 1202 (15.59%) UNIX
11 1199 (15.55%) Oracle
12 1153 (14.95%) Windows 7
13 1058 (13.72%) Linux
14 1005 (13.04%) Windows Server 2008
15 849 (11.01%) Degree
16 820 (10.64%) MS Exchange
17 789 (10.23%) Citrix
18 764 (9.91%) VMware
19 759 (9.84%) Java
20 730 (9.47%) Windows XP
20 730 (9.47%) Analytical Skills
21 709 (9.20%) SLA
22 706 (9.16%) Windows Server 2003
23 644 (8.35%) .NET
24 589 (7.64%) TCP/IP
25 496 (6.43%) IIS
26 454 (5.89%) Banking
27 452 (5.86%) Microsoft Certification
28 447 (5.80%) Front Office
29 438 (5.68%) C#

Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 820 (10.64%) MS Exchange
2 496 (6.43%) IIS
3 407 (5.28%) SharePoint
4 357 (4.63%) Exchange Server 2010
5 285 (3.70%) Tomcat
6 252 (3.27%) Apache
7 232 (3.01%) Exchange Server 2007
8 171 (2.22%) Blackberry Enterprise Server
9 133 (1.73%) WebSphere
10 132 (1.71%) JBoss
11 126 (1.63%) WebLogic
12 119 (1.54%) Exchange Server 2013
13 112 (1.45%) Exchange Server 2003
14 97 (1.26%) Lync
15 82 (1.06%) WorkSite
16 76 (0.99%) WebSphere Application Server
17 67 (0.87%) IBM Notes
18 66 (0.86%) IBM HTTP Server
18 66 (0.86%) CMS
19 58 (0.75%) MQSeries
Applications
1 1726 (22.39%) MS Excel
2 1572 (20.39%) MS Office
3 178 (2.31%) MS PowerPoint
4 52 (0.67%) MS Visio
5 34 (0.44%) Spreadsheet
6 24 (0.31%) MS Project
7 7 (0.091%) InfoPath
8 5 (0.065%) Acrobat
8 5 (0.065%) S-PLUS
9 4 (0.052%) Photoshop
9 4 (0.052%) PrintSoft PReS
10 3 (0.039%) Adobe Captivate
10 3 (0.039%) SPSS
10 3 (0.039%) Stata
10 3 (0.039%) AutoCAD
11 1 (0.013%) Adobe Illustrator
11 1 (0.013%) FastStats
11 1 (0.013%) Final Cut Pro
11 1 (0.013%) Adobe Creative Suite
Business Applications
1 174 (2.26%) Oracle EBS
2 153 (1.98%) Oracle EBS R12
3 125 (1.62%) Oracle Financials
4 119 (1.54%) Dynamics CRM
5 102 (1.32%) Oracle General Ledger
6 101 (1.31%) Oracle Receivables
7 99 (1.28%) Oracle Payables
8 93 (1.21%) Oracle Assets
9 51 (0.66%) Oracle Applications
10 45 (0.58%) Agresso
11 40 (0.52%) Dynamics AX
12 36 (0.47%) Oracle iProcurement
13 34 (0.44%) SAP CO
13 34 (0.44%) SAP FI
14 33 (0.43%) SAP FI/CO
15 31 (0.40%) Oracle 11i
16 28 (0.36%) Markit EDM
17 24 (0.31%) Oracle Financial Analyzer
17 24 (0.31%) SAP CRM
18 21 (0.27%) SAP ERP
Cloud Services
1 85 (1.10%) SaaS
2 67 (0.87%) Office 365
3 17 (0.22%) Amazon AWS
4 12 (0.16%) Microsoft Azure
5 11 (0.14%) Cloud Computing
5 11 (0.14%) Google Apps
6 10 (0.13%) Joyent
6 10 (0.13%) IaaS
7 5 (0.065%) PaaS
8 1 (0.013%) Taleo
8 1 (0.013%) Force.com
8 1 (0.013%) Amazon EC2
8 1 (0.013%) Amazon S3
8 1 (0.013%) ElastiCache
8 1 (0.013%) Amazon ElastiCache
8 1 (0.013%) Route 53
Communications & Networking
1 589 (7.64%) TCP/IP
2 429 (5.56%) DNS
3 419 (5.43%) LAN
4 412 (5.34%) Firewall
5 378 (4.90%) WAN
6 359 (4.66%) DHCP
7 305 (3.96%) Internet
8 297 (3.85%) VPN
9 198 (2.57%) SAN
10 184 (2.39%) VoIP
11 144 (1.87%) FTP
12 112 (1.45%) HTTP
13 79 (1.02%) Wireless
14 67 (0.87%) Wi-Fi
15 60 (0.78%) Intranet
16 58 (0.75%) SMTP
17 57 (0.74%) NAS
18 53 (0.69%) VLAN
19 51 (0.66%) Cisco IOS
20 48 (0.62%) Network Security
Database & Business Intelligence
1 1431 (18.56%) SQL Server
2 261 (3.39%) SQL Server 2008
3 237 (3.07%) MySQL
4 201 (2.61%) Oracle Database
5 198 (2.57%) SQL Server Reporting Services
6 192 (2.49%) Relational Database
7 185 (2.40%) SQL Server 2005
8 142 (1.84%) SQL Server Integration Services
9 121 (1.57%) Oracle Reports
10 105 (1.36%) Crystal Reports
11 99 (1.28%) DB2
12 95 (1.23%) SQL Server 2012
13 75 (0.97%) RDBMS
14 68 (0.88%) Oracle Discoverer
15 54 (0.70%) Data Warehouse
16 53 (0.69%) Oracle BI Publisher
17 52 (0.67%) MS Access
18 42 (0.54%) SQL Server 2000
19 37 (0.48%) Data Mining
20 34 (0.44%) Oracle BI EE
Development Applications
1 75 (0.97%) Visual Studio
2 71 (0.92%) Oracle Forms
3 42 (0.54%) Eclipse
4 40 (0.52%) Git (software)
5 38 (0.49%) Toad
6 31 (0.40%) JIRA
7 28 (0.36%) Team Foundation Server
8 23 (0.30%) Subversion
9 21 (0.27%) VisualVM
10 17 (0.22%) SQL Server Management Studio (SSMS)
10 17 (0.22%) Maven
11 16 (0.21%) MSI
12 15 (0.19%) JUnit
13 10 (0.13%) Firebug
14 8 (0.10%) Ant
15 6 (0.078%) Hudson
16 5 (0.065%) Atlassian Bamboo
16 5 (0.065%) Visual Studio Team System
16 5 (0.065%) Talend Open Studio
16 5 (0.065%) TeamCity
General
1 2103 (27.28%) Finance
2 454 (5.89%) Banking
3 447 (5.80%) Front Office
4 350 (4.54%) Retail
5 275 (3.57%) Law
6 261 (3.39%) Legal
7 222 (2.88%) Investment Banking
8 183 (2.37%) Back Office
9 149 (1.93%) Financial Institution
10 123 (1.60%) Telecoms
11 95 (1.23%) Manufacturing
12 85 (1.10%) German Language
13 80 (1.04%) Marketing
14 74 (0.96%) French Language
15 73 (0.95%) Advertising
16 53 (0.69%) Billing
17 46 (0.60%) Publishing
18 26 (0.34%) Spanish Language
19 24 (0.31%) General Ledger
20 22 (0.29%) Aerospace
Libraries, Frameworks & Software Standards
1 644 (8.35%) .NET
2 324 (4.20%) XML
3 292 (3.79%) HTML
4 211 (2.74%) ASP.NET
5 191 (2.48%) Middleware
6 182 (2.36%) CSS
7 170 (2.20%) FIX Protocol
8 157 (2.04%) J2EE
9 130 (1.69%) Web Services
10 66 (0.86%) .NET Framework
11 65 (0.84%) Spring
12 63 (0.82%) SOAP
13 62 (0.80%) JDBC
13 62 (0.80%) jQuery
14 43 (0.56%) JSP
15 38 (0.49%) WF
16 35 (0.45%) Classic ASP
17 34 (0.44%) XSLT
17 34 (0.44%) Software Packaging
18 31 (0.40%) Oracle Fusion
Miscellaneous
1 730 (9.47%) Analytical Skills
2 408 (5.29%) Blackberry
3 322 (4.18%) Computer Science
4 255 (3.31%) Management Information System
5 185 (2.40%) Foreign Exchange (FX)
6 172 (2.23%) Derivative
7 159 (2.06%) Equities
8 137 (1.78%) Fixed Income
9 135 (1.75%) Mathematics
10 95 (1.23%) Hedge funds
11 89 (1.15%) Enterprise Software
12 85 (1.10%) iPhone
13 73 (0.95%) Client/Server
14 69 (0.89%) Video Conferencing
15 61 (0.79%) Statistics
16 57 (0.74%) iPad
17 49 (0.64%) Equity Derivative
17 49 (0.64%) Fat Client
17 49 (0.64%) Thin Client
18 43 (0.56%) Replication
Operating Systems
1 3511 (45.54%) Windows
2 1202 (15.59%) UNIX
3 1153 (14.95%) Windows 7
4 1058 (13.72%) Linux
5 1005 (13.04%) Windows Server 2008
6 730 (9.47%) Windows XP
7 706 (9.16%) Windows Server 2003
8 368 (4.77%) Windows Server 2012
9 274 (3.55%) Windows 8
10 189 (2.45%) Solaris
11 146 (1.89%) Windows Vista
12 131 (1.70%) Red Hat Enterprise Linux
13 105 (1.36%) Android
14 104 (1.35%) Mac OS X
15 71 (0.92%) AIX
16 64 (0.83%) Windows 2000 Server
17 42 (0.54%) Apple iOS
18 37 (0.48%) Windows 2000
19 35 (0.45%) CentOS
20 29 (0.38%) Mac OS
Processes & Methodologies
1 1889 (24.50%) ITIL
2 375 (4.86%) CRM
3 363 (4.71%) Problem Management
4 338 (4.38%) Incident Management
5 324 (4.20%) Service Management
6 311 (4.03%) Service Delivery
7 284 (3.68%) E-Commerce
8 273 (3.54%) ERP
9 267 (3.46%) Business Intelligence
10 249 (3.23%) Project Management
11 208 (2.70%) Change Management
12 207 (2.68%) Root Cause Analysis
13 190 (2.46%) Disaster Recovery
14 163 (2.11%) Document Management
15 160 (2.08%) Release Management
15 160 (2.08%) Mentoring
16 158 (2.05%) Change Control
17 153 (1.98%) Time Management
18 140 (1.82%) Agile Software Development
19 121 (1.57%) Asset Management
Programming Languages
1 2923 (37.91%) SQL
2 759 (9.84%) Java
3 438 (5.68%) C#
4 372 (4.82%) Perl
5 349 (4.53%) T-SQL
6 266 (3.45%) Shell Script
7 265 (3.44%) JavaScript
8 218 (2.83%) PL/SQL
9 178 (2.31%) VB
10 156 (2.02%) Bash Shell
11 151 (1.96%) PowerShell
12 131 (1.70%) Python
13 118 (1.53%) C++
14 112 (1.45%) VBA
15 103 (1.34%) C
16 99 (1.28%) PHP
17 65 (0.84%) VB.NET
18 59 (0.77%) VBScript
19 28 (0.36%) Korn
20 25 (0.32%) AWK
Qualifications
1 849 (11.01%) Degree
2 452 (5.86%) Microsoft Certification
3 262 (3.40%) MCSE
4 252 (3.27%) MCP
5 207 (2.68%) ITIL Certification
6 168 (2.18%) MCSA
7 162 (2.10%) Security Cleared
8 161 (2.09%) Cisco Certification
9 121 (1.57%) SC Cleared
10 112 (1.45%) CCNA
11 106 (1.37%) MCITP
12 88 (1.14%) ITIL Foundation Certificate
13 75 (0.97%) A+ Certification
14 47 (0.61%) VMware Certified Professional (VCP)
15 43 (0.56%) HND
16 38 (0.49%) MCTS
17 34 (0.44%) MCDST
18 31 (0.40%) MOS
19 30 (0.39%) CCNP
20 24 (0.31%) DV Cleared
Quality Assurance & Compliance
1 709 (9.20%) SLA
2 122 (1.58%) QA
3 42 (0.54%) ISO/IEC 27001
4 37 (0.48%) ISO 9001
5 16 (0.21%) Sarbanes-Oxley
6 10 (0.13%) Data Quality
7 7 (0.091%) ISO 14001
8 6 (0.078%) COBIT
8 6 (0.078%) ISO 9000
8 6 (0.078%) Solvency II
9 3 (0.039%) HL7
10 2 (0.026%) ISO/IEC 20000
10 2 (0.026%) PCI DSS
10 2 (0.026%) BS7799
11 1 (0.013%) DICOM
System Software
1 1742 (22.59%) Active Directory
2 420 (5.45%) VMware Infrastructure
3 174 (2.26%) XenApp
4 139 (1.80%) Hyper-V
5 131 (1.70%) vSphere
6 80 (1.04%) XenDesktop
7 73 (0.95%) VMware ESX
8 50 (0.65%) VMware ESXi
9 45 (0.58%) VMware Workstation
10 39 (0.51%) Terminal Services
11 34 (0.44%) Citrix Presentation Server
12 29 (0.38%) IMail Server
13 24 (0.31%) Microsoft App-V
14 21 (0.27%) XenServer
15 18 (0.23%) VMware Server
16 16 (0.21%) Terminal Server
17 13 (0.17%) MetaFrame
17 13 (0.17%) Postfix
18 7 (0.091%) Firmware
18 7 (0.091%) Samba
Systems Management
1 191 (2.48%) SCCM
2 60 (0.78%) WSUS
3 56 (0.73%) Nagios
4 53 (0.69%) Backup Exec
5 49 (0.64%) SCOM
6 48 (0.62%) NetBackup
7 45 (0.58%) Control-M
8 37 (0.48%) Tivoli
9 31 (0.40%) Norton AntiVirus
10 24 (0.31%) Puppet
10 24 (0.31%) ServiceCenter
11 21 (0.27%) ITRS Geneos
11 21 (0.27%) Opsview
12 20 (0.26%) OpenView
13 14 (0.18%) McAfee ePO
14 13 (0.17%) Oracle Enterprise Manager
15 9 (0.12%) ZENworks
15 9 (0.12%) Systems Management Server (SMS)
15 9 (0.12%) ZABBIX
15 9 (0.12%) Casper Suite
Vendors
1 2581 (33.48%) Microsoft
2 1199 (15.55%) Oracle
3 789 (10.23%) Citrix
4 764 (9.91%) VMware
5 437 (5.67%) Cisco
6 238 (3.09%) HP
7 211 (2.74%) IBM
8 206 (2.67%) SAP
9 190 (2.46%) Sybase
10 170 (2.20%) Apple
11 139 (1.80%) Bloomberg
12 124 (1.61%) Red Hat
13 108 (1.40%) Dell
14 98 (1.27%) Avaya
15 94 (1.22%) Symantec
16 87 (1.13%) Reuters
17 84 (1.09%) Business Objects
18 80 (1.04%) Cognos
19 78 (1.01%) NetApp
20 73 (0.95%) Lotus
Watford, Hertfordshire
RecruitmentRevolution.com Limited
Salary: From £50,000 to £60,000 per annum + Benefits + Bonus
Posted: 22 hours ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: Yesterday
Watford, Hertfordshire
Harvey Nash plc
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
North West London
Blue Glue
Salary: From £30,000 to £35,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: £Excellent + Benefits
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
City, London
Advanced Resource Managers
Salary: £35000 - £38000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Harvey Nash plc
Salary: £20000 - £28000 per annum
Posted: Yesterday
Stockport, Cheshire
Computer People
Salary: £20000.00 - £24000.00 per annum + Great benefits package
Posted: Yesterday
West London
JM
Salary: £25000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
Leeds, West Yorkshire
Integrity IT Solutions
Salary: £24,000 per annum
Posted: Yesterday
Newbury, Berkshire
Millshill Recruitment Ltd
Salary: From £30,000 to £30,000 per annum + On-Call
Posted: Yesterday
Woking, Surrey
Broady Limited
Salary: From £22,000 to £30,000 per annum + shift allowance + benefits
Posted: Yesterday
Crawley, West Sussex
Concur Technologies
Salary: Competitive
Posted: Yesterday
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £18000 per annum
Posted: Yesterday
Central London / West End
University College London
Salary: From £33,353 to £40,313 per annum inclusive of London Allowance
Posted: Yesterday
Brentford, Middlesex
Payment Express
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Reading, Berkshire
Austin Fraser
Salary: £20000 - £25000 per annum + benefits
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £17000.00 - £20000.00 per annum
Posted: Yesterday
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £27000.00 per annum
Posted: Yesterday