The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 74 86 84
Rank change year-on-year
+12 -2
Permanent jobs requiring a Support Analyst 3823 3256 3836
As % of all permanent IT jobs located in the UK 3.35% 3.06% 3.25%
As % of the Job Titles category 3.55% 3.25% 3.42%
Number of salaries quoted 3284 2839 3334
Average salary £31,000 £32,000 £32,500
Average salary % change year-on-year
-3.12% -1.53%
90% offered a salary of more than £21,500 £21,000 £21,500
10% offered a salary of more than £52,500 £52,500 £52,050
UK excluding London average salary £27,500 £27,500 £28,500
% change year-on-year
- -3.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107735 100235 112120
As % of all permanent IT jobs located in the UK 94.42% 94.28% 95.13%
Number of salaries quoted 87213 83254 95688
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £69,000 £70,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 16 September 2014 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 3596 £31,000 -4.61% 377
London +13 1598 £40,000 +1.26% 167
South East +1 725 £27,500 -9.83% 75
City of London +9 441 £40,000 -5.88% 72
Yorkshire +24 300 £25,000 -3.84% 24
East of England +16 292 £30,000 +5.26% 29
West Yorkshire +36 216 £24,000 -14.28% 16
Surrey +23 214 £30,000 - 12
South West -3 197 £26,500 -8.62% 19
West Midlands +12 192 £27,500 -5.17% 24
North West -25 171 £25,000 - 21
Leeds +21 137 £25,750 -14.16% 7
Berkshire -6 129 £26,375 -24.64% 16
Scotland +16 127 £32,500 +8.33% 10
East Midlands +4 116 £25,000 -7.40% 10
Hertfordshire +7 101 £33,500 +11.66% 8
Manchester -20 100 £22,500 -10.00% 9
East Sussex +41 82 £25,000 +4.16% 1
Hampshire -40 81 £27,500 -12.69% 9
Brighton +33 79 £28,000 +16.66%
Birmingham +8 73 £27,500 -14.06% 9
Oxfordshire +25 71 £26,500 +6.00% 13
Buckinghamshire +23 70 £26,250 +2.94% 15
Essex +31 65 £30,000 -11.11% 3
South Yorkshire -9 62 £30,750 +2.50% 4
Glasgow +16 61 £40,000 +28.00% 6
Bedfordshire -7 54 £41,250 +37.50% 6
Somerset -2 53 £24,000 +9.09%
Bristol +1 52 £27,500 -1.78% 5
Northamptonshire -8 52 £25,000 -9.09% 4

Support Analyst
Top 30 Related IT Skills

For the 6 months to 16 September 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3544 (46.40%) Windows
2 2890 (37.84%) SQL
3 2583 (33.82%) Microsoft
4 1948 (25.50%) Finance
5 1827 (23.92%) Active Directory
6 1800 (23.57%) ITIL
7 1770 (23.17%) MS Excel
8 1609 (21.07%) MS Office
9 1406 (18.41%) SQL Server
10 1177 (15.41%) Oracle
11 1141 (14.94%) Windows 7
12 1066 (13.96%) Windows Server 2008
13 1024 (13.41%) UNIX
14 945 (12.37%) Linux
15 858 (11.23%) MS Exchange
16 847 (11.09%) VMware
17 810 (10.60%) Degree
18 787 (10.30%) Windows XP
19 777 (10.17%) Citrix
20 734 (9.61%) Windows Server 2003
21 728 (9.53%) Java
22 702 (9.19%) Analytical Skills
23 694 (9.09%) .NET
23 694 (9.09%) SLA
24 643 (8.42%) TCP/IP
25 502 (6.57%) Firewall
26 486 (6.36%) Microsoft Certification
27 484 (6.34%) Cisco
28 465 (6.09%) LAN
29 456 (5.97%) Blackberry

Support Analyst
Top Related IT Skills by Category

For the 6 months to 16 September 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 858 (11.23%) MS Exchange
2 430 (5.63%) SharePoint
3 423 (5.54%) IIS
4 392 (5.13%) Exchange Server 2010
5 247 (3.23%) Tomcat
6 232 (3.04%) Exchange Server 2007
7 230 (3.01%) Apache
8 203 (2.66%) Blackberry Enterprise Server
9 143 (1.87%) WebSphere
10 100 (1.31%) Exchange Server 2003
11 98 (1.28%) Exchange Server 2013
12 87 (1.14%) Lync
13 85 (1.11%) WorkSite
14 82 (1.07%) WebLogic
15 80 (1.05%) IBM Notes
16 70 (0.92%) CMS
16 70 (0.92%) WebSphere Application Server
17 50 (0.65%) IBM HTTP Server
17 50 (0.65%) SharePoint 2010
18 47 (0.62%) MQSeries
Applications
1 1770 (23.17%) MS Excel
2 1609 (21.07%) MS Office
3 193 (2.53%) MS PowerPoint
4 58 (0.76%) MS Visio
5 41 (0.54%) MS Project
6 30 (0.39%) Spreadsheet
7 14 (0.18%) InfoPath
8 12 (0.16%) AutoCAD
9 8 (0.10%) InDesign
10 6 (0.079%) Acrobat
11 5 (0.065%) S-PLUS
11 5 (0.065%) Photoshop
12 3 (0.039%) Stata
12 3 (0.039%) SPSS
13 2 (0.026%) Revit
13 2 (0.026%) SketchUp
13 2 (0.026%) QuarkXPress
13 2 (0.026%) PrintSoft PReS
14 1 (0.013%) Adobe Captivate
14 1 (0.013%) FastStats
Business Applications
1 185 (2.42%) Oracle EBS
2 168 (2.20%) Oracle EBS R12
3 102 (1.34%) Oracle General Ledger
4 96 (1.26%) Oracle Financials
5 95 (1.24%) Oracle Payables
6 91 (1.19%) Oracle Receivables
7 84 (1.10%) Oracle Applications
8 81 (1.06%) Dynamics CRM
9 71 (0.93%) Oracle Assets
10 62 (0.81%) Dynamics AX
11 52 (0.68%) Oracle HRMS
12 42 (0.55%) Oracle Cash Management
13 37 (0.48%) Oracle 11i
14 33 (0.43%) Markit EDM
15 31 (0.41%) Oracle iProcurement
16 28 (0.37%) Oracle Payroll
17 26 (0.34%) Dynamics NAV
18 25 (0.33%) Oracle Subledger Accounting
19 22 (0.29%) Remedy ITSM
19 22 (0.29%) IntelliMatch
Cloud Services
1 111 (1.45%) SaaS
2 81 (1.06%) Office 365
3 37 (0.48%) Amazon AWS
4 31 (0.41%) IaaS
5 25 (0.33%) Joyent
6 17 (0.22%) Microsoft Azure
7 14 (0.18%) Cloud Computing
8 5 (0.065%) PaaS
9 3 (0.039%) Taleo
10 2 (0.026%) Google Apps
11 1 (0.013%) Amazon ElastiCache
11 1 (0.013%) ElastiCache
11 1 (0.013%) Route 53
11 1 (0.013%) Amazon EC2
11 1 (0.013%) Amazon S3
Communications & Networking
1 643 (8.42%) TCP/IP
2 502 (6.57%) Firewall
3 465 (6.09%) LAN
4 439 (5.75%) DNS
5 418 (5.47%) WAN
6 368 (4.82%) DHCP
7 310 (4.06%) VPN
8 294 (3.85%) Internet
9 227 (2.97%) SAN
10 168 (2.20%) VoIP
11 136 (1.78%) FTP
12 113 (1.48%) Wireless
13 97 (1.27%) HTTP
14 82 (1.07%) Network Security
15 77 (1.01%) Cisco IOS
16 72 (0.94%) Intranet
16 72 (0.94%) Wi-Fi
17 70 (0.92%) SMTP
18 67 (0.88%) NAS
19 53 (0.69%) VLAN
Database & Business Intelligence
1 1406 (18.41%) SQL Server
2 248 (3.25%) SQL Server 2008
3 244 (3.19%) SQL Server Reporting Services
4 231 (3.02%) Relational Database
5 217 (2.84%) MySQL
6 209 (2.74%) Oracle Database
7 164 (2.15%) SQL Server Integration Services
8 145 (1.90%) SQL Server 2005
9 139 (1.82%) Crystal Reports
10 119 (1.56%) Oracle Reports
11 94 (1.23%) DB2
12 89 (1.17%) RDBMS
13 65 (0.85%) MS Access
13 65 (0.85%) SQL Server 2012
14 64 (0.84%) Data Warehouse
15 63 (0.82%) Oracle Discoverer
16 56 (0.73%) Oracle BI Publisher
17 36 (0.47%) Oracle Database 11g
17 36 (0.47%) Data Mining
18 34 (0.45%) SQL Server 2000
Development Applications
1 73 (0.96%) Oracle Forms
2 66 (0.86%) Visual Studio
3 61 (0.80%) Git (software)
4 36 (0.47%) Team Foundation Server
5 27 (0.35%) JUnit
6 25 (0.33%) SQL Server Management Studio (SSMS)
6 25 (0.33%) Firebug
7 24 (0.31%) JIRA
8 23 (0.30%) Subversion
8 23 (0.30%) Eclipse
9 22 (0.29%) Toad
10 19 (0.25%) JMeter
10 19 (0.25%) Selenium
11 12 (0.16%) VisualVM
12 11 (0.14%) Maven
13 9 (0.12%) Hudson
14 8 (0.10%) Jenkins
14 8 (0.10%) TeamCity
14 8 (0.10%) Oracle APEX
14 8 (0.10%) MSI
General
1 1948 (25.50%) Finance
2 416 (5.45%) Banking
3 403 (5.28%) Front Office
4 317 (4.15%) Law
5 296 (3.88%) Retail
6 271 (3.55%) Legal
7 185 (2.42%) Investment Banking
8 149 (1.95%) Back Office
9 139 (1.82%) Telecoms
10 121 (1.58%) Manufacturing
11 115 (1.51%) Financial Institution
12 84 (1.10%) Advertising
13 75 (0.98%) Marketing
14 66 (0.86%) Publishing
15 58 (0.76%) German Language
16 56 (0.73%) French Language
17 53 (0.69%) Billing
18 37 (0.48%) General Ledger
19 34 (0.45%) Electronics
20 25 (0.33%) Dutch Language
Libraries, Frameworks & Software Standards
1 694 (9.09%) .NET
2 384 (5.03%) HTML
3 363 (4.75%) XML
4 222 (2.91%) CSS
5 221 (2.89%) ASP.NET
6 177 (2.32%) Web Services
7 160 (2.09%) J2EE
8 143 (1.87%) Middleware
9 70 (0.92%) FIX Protocol
9 70 (0.92%) Spring
10 60 (0.79%) .NET Framework
11 57 (0.75%) SOAP
12 47 (0.62%) Hibernate
13 46 (0.60%) Software Packaging
14 42 (0.55%) JDBC
15 41 (0.54%) jQuery
16 40 (0.52%) Struts
17 33 (0.43%) DHTML
18 31 (0.41%) XSLT
19 28 (0.37%) HTML5
Miscellaneous
1 702 (9.19%) Analytical Skills
2 456 (5.97%) Blackberry
3 316 (4.14%) Computer Science
4 218 (2.85%) Management Information System
5 161 (2.11%) Equities
6 146 (1.91%) Foreign Exchange (FX)
7 138 (1.81%) Derivative
8 135 (1.77%) Mathematics
9 120 (1.57%) Fixed Income
10 109 (1.43%) Hedge funds
11 84 (1.10%) iPhone
12 71 (0.93%) Video Conferencing
13 70 (0.92%) Enterprise Software
14 69 (0.90%) Statistics
15 68 (0.89%) Client/Server
16 66 (0.86%) iPad
17 62 (0.81%) PDA
18 57 (0.75%) AS400
19 47 (0.62%) Open Source
19 47 (0.62%) Clustering
Operating Systems
1 3544 (46.40%) Windows
2 1141 (14.94%) Windows 7
3 1066 (13.96%) Windows Server 2008
4 1024 (13.41%) UNIX
5 945 (12.37%) Linux
6 787 (10.30%) Windows XP
7 734 (9.61%) Windows Server 2003
8 312 (4.08%) Windows Server 2012
9 275 (3.60%) Windows 8
10 157 (2.06%) Solaris
11 116 (1.52%) Android
12 112 (1.47%) Mac OS X
13 102 (1.34%) Windows Vista
14 97 (1.27%) Red Hat Enterprise Linux
15 61 (0.80%) AIX
16 55 (0.72%) Windows 2000 Server
17 52 (0.68%) Apple iOS
18 42 (0.55%) Windows 2000
19 34 (0.45%) Mac OS
20 25 (0.33%) VMS
Processes & Methodologies
1 1800 (23.57%) ITIL
2 335 (4.39%) Service Delivery
3 333 (4.36%) Problem Management
4 290 (3.80%) Service Management
5 288 (3.77%) CRM
6 282 (3.69%) Incident Management
7 250 (3.27%) Business Intelligence
8 240 (3.14%) E-Commerce
9 234 (3.06%) Project Management
10 223 (2.92%) ERP
11 220 (2.88%) Change Management
12 197 (2.58%) Disaster Recovery
13 181 (2.37%) Root Cause Analysis
14 170 (2.23%) Release Management
15 168 (2.20%) Asset Management
16 157 (2.06%) Agile Software Development
17 153 (2.00%) Change Control
18 152 (1.99%) Time Management
19 148 (1.94%) Document Management
20 133 (1.74%) User Acceptance Testing
Programming Languages
1 2890 (37.84%) SQL
2 728 (9.53%) Java
3 456 (5.97%) C#
4 360 (4.71%) T-SQL
5 281 (3.68%) Perl
6 268 (3.51%) JavaScript
7 243 (3.18%) PL/SQL
8 199 (2.61%) VB
9 168 (2.20%) PowerShell
9 168 (2.20%) Shell Script
10 148 (1.94%) Python
11 123 (1.61%) PHP
12 116 (1.52%) Bash Shell
13 100 (1.31%) VBA
14 98 (1.28%) C++
15 93 (1.22%) VB.NET
16 89 (1.17%) C
17 51 (0.67%) VBScript
18 34 (0.45%) VB6
19 33 (0.43%) ABAP
Qualifications
1 810 (10.60%) Degree
2 486 (6.36%) Microsoft Certification
3 275 (3.60%) MCSE
4 233 (3.05%) MCP
5 183 (2.40%) Cisco Certification
6 181 (2.37%) ITIL Certification
7 140 (1.83%) CCNA
8 134 (1.75%) Security Cleared
9 131 (1.72%) MCITP
10 126 (1.65%) MCSA
11 85 (1.11%) SC Cleared
12 64 (0.84%) ITIL Foundation Certificate
13 52 (0.68%) A+ Certification
14 49 (0.64%) CCNP
15 40 (0.52%) VMware Certified Professional (VCP)
15 40 (0.52%) MCTS
16 39 (0.51%) MOS
17 37 (0.48%) HND
18 21 (0.27%) Citrix Certification
19 20 (0.26%) MCDST
Quality Assurance & Compliance
1 694 (9.09%) SLA
2 153 (2.00%) QA
3 44 (0.58%) ISO 9001
4 36 (0.47%) ISO/IEC 27001
5 26 (0.34%) Sarbanes-Oxley
6 9 (0.12%) Solvency II
7 6 (0.079%) Data Quality
7 6 (0.079%) ISO 14001
8 4 (0.052%) HL7
8 4 (0.052%) ISO 9000
9 2 (0.026%) PCI DSS
9 2 (0.026%) DICOM
9 2 (0.026%) ISO/IEC 20000
9 2 (0.026%) BS7799
10 1 (0.013%) GxP
10 1 (0.013%) EMIR
10 1 (0.013%) JSP 440
System Software
1 1827 (23.92%) Active Directory
2 436 (5.71%) VMware Infrastructure
3 143 (1.87%) Hyper-V
4 126 (1.65%) vSphere
5 120 (1.57%) XenApp
6 80 (1.05%) VMware ESX
7 59 (0.77%) XenDesktop
8 51 (0.67%) Terminal Services
9 49 (0.64%) VMware Workstation
10 45 (0.59%) IMail Server
11 43 (0.56%) Citrix Presentation Server
12 32 (0.42%) VMware ESXi
13 22 (0.29%) Microsoft App-V
14 17 (0.22%) XenServer
15 16 (0.21%) VMware Server
16 15 (0.20%) Terminal Server
17 11 (0.14%) Postfix
18 8 (0.10%) Forefront TMG
18 8 (0.10%) vCloud
18 8 (0.10%) ISA Server
Systems Management
1 187 (2.45%) SCCM
2 66 (0.86%) WSUS
3 64 (0.84%) Backup Exec
4 41 (0.54%) NetBackup
5 37 (0.48%) Systems Management Server (SMS)
6 35 (0.46%) Nagios
7 33 (0.43%) Norton AntiVirus
7 33 (0.43%) SCOM
8 29 (0.38%) Tivoli
8 29 (0.38%) Control-M
8 29 (0.38%) Puppet
9 27 (0.35%) Oracle Enterprise Manager
10 23 (0.30%) ITRS Geneos
11 22 (0.29%) Tivoli Storage Manager
12 21 (0.27%) ServiceCenter
13 17 (0.22%) McAfee ePO
14 16 (0.21%) HP SIM
15 15 (0.20%) DameWare
16 12 (0.16%) Opsview
17 11 (0.14%) Cisco CUCM
Vendors
1 2583 (33.82%) Microsoft
2 1177 (15.41%) Oracle
3 847 (11.09%) VMware
4 777 (10.17%) Citrix
5 484 (6.34%) Cisco
6 246 (3.22%) HP
7 214 (2.80%) SAP
8 213 (2.79%) Apple
9 208 (2.72%) IBM
10 144 (1.89%) Sybase
11 115 (1.51%) JBoss
11 115 (1.51%) Bloomberg
12 114 (1.49%) Symantec
13 101 (1.32%) Avaya
14 98 (1.28%) Dell
15 95 (1.24%) Red Hat
15 95 (1.24%) Lotus
16 89 (1.17%) Business Objects
17 81 (1.06%) Reuters
18 79 (1.03%) Remedy
City, London
TEKsystems
Salary: £60000 per annum
Posted: 9 hours ago
Abingdon, Oxfordshire
Corriculo
Salary: From £25,000 to £28,000 per annum + Bonus + Pension + Medical & Life
Posted: 9 hours ago
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £28000 per annum + Superb Benefits
Posted: 9 hours ago
City, London
Lawrence Harvey Enterprise
Salary: £48000.00 - £58000.00 per annum + Bonus + Benefits
Posted: 9 hours ago
West London
Marcus Donald People
Salary: £18000 to £22000 per annum
Posted: 9 hours ago
Nottingham, Nottinghamshire
SLS Recruitment
Posted: 9 hours ago
London
Intapeople
Salary: £45000 to £60000 per annum
Posted: 10 hours ago
West Malling, Kent
Rark Solutions
Salary: From £28,000 to £38,000 per annum
Posted: 11 hours ago
Glasgow, Lanarkshire
FPSG Connect
Salary: £30000 - £45000 per annum + pension and Healthcare
Posted: 11 hours ago
Exeter, Devon
Ashdown IT
Salary: £20000 - £22000 per annum
Posted: 11 hours ago
London
Artemis Recruitment Ltd
Salary: Unspecified £ Highly Competitive + Bonus
Posted: 11 hours ago
West London
EarthStream Global
Salary: From £60,000 to £80,000 per annum + bonus + benefits
Posted: 11 hours ago
London
Spencer Knight Recruitment
Salary: Up to £40,000 per annum + excellent benefits
Posted: 12 hours ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 12 hours ago
London
Intapeople
Salary: £60000 to £80000 per annum
Posted: 12 hours ago
London
Coal IT Services
Salary: From £35,000 to £38,000 per annum
Posted: 13 hours ago
Glasgow, Lanarkshire
McGregor Boyall
Salary: £DOE
Posted: 13 hours ago
Manchester, Lancashire
Coal IT Services
Salary: From £30,000 to £35,000 per annum + benefits
Posted: 13 hours ago
London
Nicoll Curtin
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 13 hours ago
Bolton, Lancashire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 14 hours ago