The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 88 86 100
Rank change year-on-year
-2 +14
Permanent jobs requiring a Support Analyst 3106 3415 3096
As % of all permanent IT jobs located in the UK 3.07% 3.20% 2.95%
As % of the Job Titles category 3.19% 3.32% 3.06%
Number of salaries quoted 2600 2998 2652
Average salary £32,500 £31,000 £32,500
Average salary % change year-on-year
+4.83% -4.61%
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £52,500 £55,000 £55,000
UK excluding London average salary £28,500 £27,500 £28,000
% change year-on-year
+3.63% -1.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97345 102801 101131
As % of all permanent IT jobs located in the UK 96.11% 96.45% 96.28%
Number of salaries quoted 81678 85210 81441
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 9 February 2016 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 2936 £33,000 +6.02% 333
London -17 1306 £38,500 +2.66% 115
South East +21 641 £30,000 +5.26% 79
East of England -14 238 £30,000 - 27
South West +5 208 £29,000 +5.45% 25
City of London -30 190 £39,250 -7.64% 38
Yorkshire +2 177 £25,000 -0.99% 23
Berkshire +47 172 £35,000 +27.27% 17
North West +42 169 £27,000 +8.00% 31
West Midlands -21 137 £28,775 +15.10% 18
Surrey -9 136 £30,000 -4.76% 16
West Yorkshire -24 110 £25,000 -0.99% 15
East Midlands -15 90 £25,500 -7.27% 12
Hampshire -7 87 £38,000 +25.62% 7
Leeds -27 87 £25,000 - 7
Hertfordshire -4 76 £28,500 -3.38% 11
Reading +32 73 £35,500 +29.09% 6
Cheshire +53 71 £27,000 -1.81% 11
Scotland -8 68 £31,500 +5.00% 5
Wales +49 61 £22,500 +1.12% 5
Wiltshire +39 61 £28,500 -13.86% 6
Manchester +6 61 £25,000 - 11
West Sussex +10 60 £32,500 +15.04% 5
Essex -15 58 £35,000 +9.37% 5
Kent +43 54 £26,500 +20.45% 3
Buckinghamshire +4 50 £30,000 - 12
Dorset +16 49 £32,500 -4.41% 3
South Wales +32 48 £23,000 +3.37% 5
Birmingham -1 48 £31,250 -10.71% 5
Oxfordshire +7 44 £23,500 -6.93% 13

Support Analyst
Top 30 Related IT Skills

For the 6 months to 9 February 2016, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3005 (46.20%) Windows
2 2479 (38.12%) SQL
3 2133 (32.80%) Microsoft
4 1582 (24.32%) Active Directory
5 1577 (24.25%) ITIL
6 1483 (22.80%) Finance
7 1204 (18.51%) SQL Server
8 1202 (18.48%) Windows Server
9 1190 (18.30%) MS Office
10 1174 (18.05%) MS Excel
11 1018 (15.65%) Oracle
12 935 (14.38%) Windows 7
13 807 (12.41%) Windows Server 2008
14 798 (12.27%) Linux
15 772 (11.87%) Degree
16 766 (11.78%) Unix
17 689 (10.59%) VMware
18 672 (10.33%) Citrix
19 658 (10.12%) SLA
20 644 (9.90%) MS Exchange
21 591 (9.09%) Analytical Skills
22 585 (8.99%) .NET
23 560 (8.61%) Windows Server 2012
24 472 (7.26%) Cisco
25 457 (7.03%) Java
26 436 (6.70%) VMware Infrastructure
27 433 (6.66%) TCP/IP
28 429 (6.60%) C#
29 405 (6.23%) Firewall
30 399 (6.13%) Windows 8

Support Analyst
Top Related IT Skills by Category

For the 6 months to 9 February 2016, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 644 (9.90%) MS Exchange
2 370 (5.69%) IIS
3 365 (5.61%) SharePoint
4 267 (4.11%) Exchange Server 2010
5 198 (3.04%) Exchange Server 2013
6 147 (2.26%) Tomcat
7 136 (2.09%) Apache
8 131 (2.01%) Exchange Server 2007
9 105 (1.61%) Blackberry Enterprise Server
10 89 (1.37%) WebSphere
11 85 (1.31%) Skype for Business
12 66 (1.01%) JBoss
13 61 (0.94%) CMS
13 61 (0.94%) WebLogic
14 53 (0.81%) BizTalk Server
15 50 (0.77%) Exchange Server 2003
16 37 (0.57%) SharePoint 2010
17 32 (0.49%) IBM Notes
18 24 (0.37%) Exchange Server 2000
19 20 (0.31%) SharePoint 2013
Applications
1 1190 (18.30%) MS Office
2 1174 (18.05%) MS Excel
3 109 (1.68%) MS PowerPoint
4 45 (0.69%) MS Project
5 39 (0.60%) MS Visio
6 33 (0.51%) Spreadsheet
7 15 (0.23%) Acrobat
8 12 (0.18%) InfoPath
9 8 (0.12%) Adobe Creative Suite
10 4 (0.062%) AutoCAD
10 4 (0.062%) MicroStation
11 3 (0.046%) ProjectWise
11 3 (0.046%) Revit
11 3 (0.046%) SOLIDWORKS
12 2 (0.031%) QuarkXPress
13 1 (0.015%) Adobe Captivate
Business Applications
1 71 (1.09%) Dynamics CRM
2 55 (0.85%) Oracle EBS
3 53 (0.81%) thinkFolio
4 50 (0.77%) Oracle EBS R12
5 47 (0.72%) SAP CO
5 47 (0.72%) SAP FI
5 47 (0.72%) SAP FI/CO
6 40 (0.62%) Markit EDM
7 38 (0.58%) Unit4 Business World
8 37 (0.57%) Oracle Applications
9 36 (0.55%) Oracle Financials
10 34 (0.52%) Dynamics AX
11 31 (0.48%) Dynamics NAV
12 29 (0.45%) Oracle Receivables
13 28 (0.43%) SAP MM
14 26 (0.40%) SAP SRM
15 23 (0.35%) Oracle Payables
16 21 (0.32%) SAP HCM
17 20 (0.31%) SAP SD
18 17 (0.26%) SAP HR
Cloud Services
1 269 (4.14%) Office 365
2 95 (1.46%) Amazon AWS
3 87 (1.34%) SaaS
4 45 (0.69%) SuccessFactors
5 42 (0.65%) Microsoft Azure
6 32 (0.49%) Google Apps
7 23 (0.35%) Amazon EC2
8 22 (0.34%) IaaS
9 19 (0.29%) Mimecast
10 18 (0.28%) Joyent
11 11 (0.17%) Virtual Private Cloud
12 9 (0.14%) Cloud Computing
13 7 (0.11%) Dropbox
14 6 (0.092%) Adobe Creative Cloud
15 5 (0.077%) PaaS
16 4 (0.062%) Google Drive
17 3 (0.046%) Amazon CloudWatch
17 3 (0.046%) Amazon S3
17 3 (0.046%) Amazon SQS
17 3 (0.046%) AWS CloudFormation
Communications & Networking
1 433 (6.66%) TCP/IP
2 405 (6.23%) Firewall
3 344 (5.29%) DNS
4 312 (4.80%) LAN
5 266 (4.09%) VPN
6 265 (4.07%) WAN
7 216 (3.32%) DHCP
8 188 (2.89%) SAN
9 178 (2.74%) Internet
10 167 (2.57%) VoIP
11 84 (1.29%) Wireless
12 69 (1.06%) SSL
12 69 (1.06%) VLAN
13 68 (1.05%) Wi-Fi
14 60 (0.92%) Remote Desktop
15 44 (0.68%) FTP
16 42 (0.65%) Network Security
17 38 (0.58%) HTTP
18 34 (0.52%) LDAP
18 34 (0.52%) NAS
Database & Business Intelligence
1 1204 (18.51%) SQL Server
2 176 (2.71%) SQL Server 2008
3 159 (2.44%) MySQL
4 155 (2.38%) Relational Database
5 154 (2.37%) Oracle Database
6 148 (2.28%) SQL Server Reporting Services
7 141 (2.17%) SQL Server Integration Services
8 135 (2.08%) SQL Server 2005
9 99 (1.52%) BusinessObjects
10 93 (1.43%) Oracle Reports
11 89 (1.37%) SQL Server 2012
12 84 (1.29%) Data Warehouse
13 63 (0.97%) Crystal Reports
14 52 (0.80%) Oracle Database 11g
15 51 (0.78%) Oracle BI EE
16 48 (0.74%) SQL Server Analysis Services
17 41 (0.63%) QlikView
18 39 (0.60%) RDBMS
19 37 (0.57%) GIS
20 35 (0.54%) SAP BW
Development Applications
1 123 (1.89%) JIRA
2 58 (0.89%) Team Foundation Server
3 47 (0.72%) PowerBuilder
4 43 (0.66%) SQL Server Management Studio (SSMS)
5 36 (0.55%) Visual Studio
6 35 (0.54%) Toad
7 30 (0.46%) Subversion
8 26 (0.40%) Git (software)
9 18 (0.28%) Firebug
10 16 (0.25%) Eclipse
10 16 (0.25%) VSS/SourceSafe
11 15 (0.23%) Oracle Forms
12 11 (0.17%) Jenkins
13 10 (0.15%) Visual Studio Team System
14 8 (0.12%) ERwin
15 6 (0.092%) DBeaver
15 6 (0.092%) Selenium
15 6 (0.092%) TeamCity
16 5 (0.077%) Octopus Deploy
16 5 (0.077%) Yeoman
General
1 1483 (22.80%) Finance
2 330 (5.07%) Banking
3 305 (4.69%) Front Office
4 253 (3.89%) Retail
5 234 (3.60%) Law
6 200 (3.08%) Legal
7 147 (2.26%) Back Office
8 142 (2.18%) Telecoms
9 126 (1.94%) Manufacturing
10 122 (1.88%) Investment Banking
11 84 (1.29%) Financial Institution
12 82 (1.26%) Advertising
13 74 (1.14%) German Language
14 68 (1.05%) Marketing
15 57 (0.88%) Billing
16 41 (0.63%) French Language
17 31 (0.48%) General Ledger
17 31 (0.48%) Publishing
18 25 (0.38%) Local Government
18 25 (0.38%) Spanish Language
Libraries, Frameworks & Software Standards
1 585 (8.99%) .NET
2 274 (4.21%) HTML
3 239 (3.67%) XML
4 204 (3.14%) CSS
5 188 (2.89%) ASP.NET
6 163 (2.51%) FIX Protocol
7 127 (1.95%) Web Services
8 73 (1.12%) Middleware
9 60 (0.92%) WCF
10 55 (0.85%) LAMP
11 52 (0.80%) J2EE
12 45 (0.69%) EDI
12 45 (0.69%) WebSphere MQ
13 43 (0.66%) jQuery
14 32 (0.49%) Spring
15 29 (0.45%) Software Packaging
16 28 (0.43%) ASP.NET MVC
17 26 (0.40%) HTML5
18 23 (0.35%) .NET Framework
18 23 (0.35%) ASP.NET MVC 4
Miscellaneous
1 591 (9.09%) Analytical Skills
2 315 (4.84%) Computer Science
3 273 (4.20%) Blackberry
4 217 (3.34%) Management Information System
5 187 (2.88%) Hedge funds
6 129 (1.98%) Foreign Exchange (FX)
7 124 (1.91%) Fixed Income
8 120 (1.85%) Data Centre
8 120 (1.85%) Equities
9 110 (1.69%) Derivative
10 106 (1.63%) Driving Licence
11 101 (1.55%) Mathematics
12 93 (1.43%) Client/Server
13 92 (1.41%) Video Conferencing
14 86 (1.32%) iPhone
15 77 (1.18%) Enterprise Software
15 77 (1.18%) EPoS
15 77 (1.18%) iPad
16 69 (1.06%) AS400
17 58 (0.89%) Replication
Operating Systems
1 3005 (46.20%) Windows
2 1202 (18.48%) Windows Server
3 935 (14.38%) Windows 7
4 807 (12.41%) Windows Server 2008
5 798 (12.27%) Linux
6 766 (11.78%) Unix
7 560 (8.61%) Windows Server 2012
8 399 (6.13%) Windows 8
9 385 (5.92%) Windows Server 2003
10 340 (5.23%) Windows XP
11 151 (2.32%) Android
12 103 (1.58%) Apple iOS
13 92 (1.41%) Solaris
14 78 (1.20%) Windows 10
15 69 (1.06%) Mac OS X
16 60 (0.92%) AIX
17 59 (0.91%) Windows 2000 Server
18 47 (0.72%) Red Hat Enterprise Linux
19 46 (0.71%) Windows Vista
20 29 (0.45%) CentOS
Processes & Methodologies
1 1577 (24.25%) ITIL
2 324 (4.98%) ERP
3 312 (4.80%) Service Management
4 306 (4.70%) Service Delivery
5 302 (4.64%) CRM
6 277 (4.26%) Problem Management
6 277 (4.26%) Project Management
7 266 (4.09%) Incident Management
8 220 (3.38%) Disaster Recovery
9 215 (3.31%) Business Intelligence
10 206 (3.17%) Change Management
11 196 (3.01%) Root Cause Analysis
12 177 (2.72%) Asset Management
13 171 (2.63%) Investment Management
14 145 (2.23%) Mentoring
15 137 (2.11%) ITIL V3
16 126 (1.94%) Time Management
17 116 (1.78%) Continuous Improvement
18 114 (1.75%) Agile Software Development
19 113 (1.74%) Data Analysis
Programming Languages
1 2479 (38.12%) SQL
2 457 (7.03%) Java
3 429 (6.60%) C#
4 263 (4.04%) Perl
5 262 (4.03%) PowerShell
6 236 (3.63%) PL/SQL
7 215 (3.31%) JavaScript
8 200 (3.08%) T-SQL
9 167 (2.57%) VB
10 165 (2.54%) Shell Script
11 136 (2.09%) Python
12 134 (2.06%) VB.NET
13 96 (1.48%) VBA
14 86 (1.32%) C
15 76 (1.17%) Bash Shell
16 73 (1.12%) PHP
17 60 (0.92%) VBScript
18 44 (0.68%) C++
19 29 (0.45%) Ruby
20 24 (0.37%) RPG
Qualifications
1 772 (11.87%) Degree
2 389 (5.98%) Microsoft Certification
3 205 (3.15%) Security Cleared
4 201 (3.09%) Cisco Certification
5 195 (3.00%) MCSE
6 194 (2.98%) ITIL Certification
7 164 (2.52%) CCNA
8 161 (2.48%) MCP
9 155 (2.38%) SC Cleared
10 122 (1.88%) MCSA
11 87 (1.34%) MCITP
12 86 (1.32%) ITIL Foundation Certificate
13 70 (1.08%) CCNP
14 55 (0.85%) MCDST
15 39 (0.60%) MOS
16 38 (0.58%) VMware Certified Professional (VCP)
17 35 (0.54%) HND
18 30 (0.46%) A+ Certification
19 25 (0.38%) MCTS
20 24 (0.37%) Citrix Certification
Quality Assurance & Compliance
1 658 (10.12%) SLA
2 129 (1.98%) QA
3 35 (0.54%) Data Quality
3 35 (0.54%) ISO/IEC 27001
4 16 (0.25%) ISO 9001
5 8 (0.12%) Sarbanes-Oxley
6 7 (0.11%) ISO 14001
6 7 (0.11%) ISO22301
7 6 (0.092%) ISO/IEC 20000
7 6 (0.092%) SEPA
8 4 (0.062%) COBIT
8 4 (0.062%) HL7
8 4 (0.062%) PCI DSS
9 2 (0.031%) P3O
10 1 (0.015%) GxP
10 1 (0.015%) ISO15022
10 1 (0.015%) ISO20022
System Software
1 1582 (24.32%) Active Directory
2 436 (6.70%) VMware Infrastructure
3 182 (2.80%) XenApp
4 177 (2.72%) Hyper-V
5 105 (1.61%) vSphere
6 60 (0.92%) VMware ESX
7 55 (0.85%) Terminal Services
8 52 (0.80%) XenDesktop
9 44 (0.68%) VMware ESXi
10 42 (0.65%) VMware Workstation
11 35 (0.54%) Terminal Server
12 33 (0.51%) XenServer
13 14 (0.22%) Microsoft App-V
14 13 (0.20%) IMail Server
14 13 (0.20%) Samba
15 12 (0.18%) Tivoli Workload Scheduler
16 11 (0.17%) Citrix Presentation Server
17 10 (0.15%) Xen
18 9 (0.14%) Firmware
18 9 (0.14%) Microsoft Virtual Server
Systems Management
1 256 (3.94%) SCCM
2 75 (1.15%) Backup Exec
3 50 (0.77%) Puppet
4 48 (0.74%) ITRS Geneos
5 43 (0.66%) Control-M
6 38 (0.58%) WSUS
7 36 (0.55%) Norton AntiVirus
8 35 (0.54%) SCOM
9 29 (0.45%) Nagios
10 23 (0.35%) Systems Management Server (SMS)
11 16 (0.25%) OpenView
12 15 (0.23%) logstash
12 15 (0.23%) Tivoli
13 14 (0.22%) NetBackup
14 10 (0.15%) Oracle Enterprise Manager
15 9 (0.14%) CA Wily
16 8 (0.12%) Opscode Chef
17 7 (0.11%) Cisco CUCM
17 7 (0.11%) McAfee ePO
17 7 (0.11%) Symantec Enterprise Vault
Vendors
1 2133 (32.80%) Microsoft
2 1018 (15.65%) Oracle
3 689 (10.59%) VMware
4 672 (10.33%) Citrix
5 472 (7.26%) Cisco
6 234 (3.60%) SAP
7 225 (3.46%) IBM
8 214 (3.29%) HP
9 181 (2.78%) Sybase
10 142 (2.18%) Bloomberg
11 133 (2.04%) Apple
12 131 (2.01%) Avaya
13 124 (1.91%) Remedy
14 121 (1.86%) iManage
15 89 (1.37%) Symantec
16 81 (1.25%) Dell
17 73 (1.12%) Sun
18 67 (1.03%) Red Hat
19 61 (0.94%) EMC
20 59 (0.91%) Reuters
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