The statistics below represent IT jobs advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Support Analyst
UK
Rank 108 88 85
Rank change year-on-year
-20 -3
Permanent jobs requiring a Support Analyst 2281 3085 3503
As % of all permanent IT jobs located in the UK 2.71% 3.12% 3.33%
As % of the Job Titles category 2.81% 3.23% 3.44%
Number of salaries quoted 1975 2605 3077
Median salary £30,000 £32,500 £31,000
Median salary % change year-on-year
-7.69% +4.83%
90% offered a salary of more than £22,000 £22,500 £21,500
10% offered a salary of more than £45,300 £52,500 £53,000
UK excluding London median salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81311 95393 101849
As % of all permanent IT jobs located in the UK 96.43% 96.44% 96.69%
Number of salaries quoted 67566 80035 84663
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 23 January 2017 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 2123 £30,000 -9.09% 247
London -35 840 £37,000 -5.12% 82
South East -19 420 £27,500 -5.17% 45
Yorkshire +41 241 £25,750 +3.00% 19
East of England -17 177 £28,000 -6.66% 20
North West -20 155 £26,250 -2.77% 22
City of London -7 148 £38,500 -3.75% 22
West Yorkshire +43 133 £28,000 +12.00% 12
South West -43 107 £27,250 -6.03% 20
Leeds +34 104 £28,000 +12.00% 10
Surrey +16 102 £28,000 - 10
West Midlands -26 95 £27,500 -3.67% 18
Berkshire -29 84 £27,750 -28.38% 9
Hertfordshire +6 80 £24,500 -12.50% 8
North Yorkshire +18 67 £24,000 -4.00% 1
Scotland +13 64 £32,000 +1.58% 7
Manchester -20 64 £23,000 -11.53% 12
East Midlands -22 62 £24,000 -10.28% 16
West Sussex -1 51 £30,000 - 2
Wiltshire +10 49 £25,000 -13.79% 7
East Sussex +27 47 £25,000 +35.13% 2
Lancashire +25 46 £25,000 - 5
Brighton +41 44 £25,000 +19.04% 2
Essex +5 41 £42,500 +30.76% 3
Buckinghamshire +8 40 £30,000 - 4
Wales -7 40 £26,500 +23.25% 3
Crawley +30 37 £30,000 -26.82%
Birmingham -18 36 £30,000 -1.63% 5
Harrogate +10 34 £25,000 +1.01%
South Wales +10 33 £26,500 +17.77% 3

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 23 January 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2348 (47.03%) Windows
2 1822 (36.49%) SQL
3 1769 (35.43%) Microsoft
4 1359 (27.22%) ITIL
5 1358 (27.20%) Active Directory
6 1146 (22.95%) Finance
7 943 (18.89%) MS Excel
8 914 (18.31%) Windows Server
9 905 (18.13%) SQL Server
10 901 (18.05%) MS Office
11 686 (13.74%) Windows 7
12 607 (12.16%) Linux
13 597 (11.96%) VMware
14 555 (11.12%) Oracle
15 493 (9.87%) .NET
16 477 (9.55%) Windows Server 2008
17 476 (9.53%) Degree
18 469 (9.39%) SLA
19 459 (9.19%) MS Exchange
20 427 (8.55%) Windows Server 2012
21 414 (8.29%) Citrix
22 412 (8.25%) Unix
23 388 (7.77%) Analytical Skills
24 383 (7.67%) Cisco
25 377 (7.55%) C#
26 369 (7.39%) CRM
27 345 (6.91%) TCP/IP
27 345 (6.91%) VMware Infrastructure
28 339 (6.79%) Office 365
29 311 (6.23%) SharePoint

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 459 (9.19%) MS Exchange
2 311 (6.23%) IIS
2 311 (6.23%) SharePoint
3 139 (2.78%) Exchange Server 2010
4 109 (2.18%) Exchange Server 2013
5 99 (1.98%) Apache
6 91 (1.82%) Tomcat
7 84 (1.68%) BizTalk Server
8 63 (1.26%) Skype for Business
9 61 (1.22%) Blackberry Enterprise Server
10 57 (1.14%) WebSphere
11 49 (0.98%) JBoss
12 46 (0.92%) CMS
13 39 (0.78%) Exchange Server 2007
14 29 (0.58%) SharePoint 2013
15 28 (0.56%) WebLogic
16 26 (0.52%) IBM Notes
17 25 (0.50%) Confluence
18 19 (0.38%) SharePoint 2010
19 18 (0.36%) Exchange Server 2003
Applications
1 943 (18.89%) MS Excel
2 901 (18.05%) MS Office
3 81 (1.62%) MS PowerPoint
4 39 (0.78%) MS Visio
5 33 (0.66%) MS Project
6 16 (0.32%) Acrobat
7 9 (0.18%) Spreadsheet
8 7 (0.14%) Mozilla Thunderbird
9 3 (0.060%) Adobe Creative Suite
10 2 (0.040%) Adobe Captivate
10 2 (0.040%) AutoCAD
11 1 (0.020%) HipChat
11 1 (0.020%) Photoshop
11 1 (0.020%) ProjectWise
11 1 (0.020%) Revit
Business Applications
1 145 (2.90%) Dynamics CRM
2 64 (1.28%) Dynamics AX
3 61 (1.22%) Oracle EBS
4 41 (0.82%) SAP FI
5 38 (0.76%) SAP CO
5 38 (0.76%) SAP FI/CO
6 35 (0.70%) Maximo
7 28 (0.56%) Oracle EBS R12
8 27 (0.54%) Unit4 Business World
9 24 (0.48%) Aligne
10 21 (0.42%) Dynamics NAV
11 20 (0.40%) Northgate Housing
12 17 (0.34%) SAP Oil and Gas
13 16 (0.32%) Markit EDM
13 16 (0.32%) Oracle Receivables
13 16 (0.32%) SAP HCM
13 16 (0.32%) SAP MM
13 16 (0.32%) SAP SD
14 13 (0.26%) Orchard Housing
14 13 (0.26%) SAP HR
Cloud Services
1 339 (6.79%) Office 365
2 78 (1.56%) Amazon AWS
3 66 (1.32%) SaaS
4 64 (1.28%) Microsoft Azure
5 28 (0.56%) SuccessFactors
6 22 (0.44%) Cloud Computing
7 15 (0.30%) Mimecast
8 14 (0.28%) G Suite
9 11 (0.22%) GitHub
10 8 (0.16%) PaaS
11 7 (0.14%) Dropbox
12 6 (0.12%) Adobe Creative Cloud
13 5 (0.10%) OpenShift
14 3 (0.060%) Virtual Private Cloud
15 2 (0.040%) AdWords
15 2 (0.040%) Amazon EC2
15 2 (0.040%) Azure Active Directory
15 2 (0.040%) Basecamp
15 2 (0.040%) IaaS
15 2 (0.040%) OneDrive
Communications & Networking
1 345 (6.91%) TCP/IP
2 303 (6.07%) LAN
3 279 (5.59%) DNS
4 267 (5.35%) WAN
5 258 (5.17%) Firewall
6 240 (4.81%) DHCP
7 209 (4.19%) VoIP
8 154 (3.08%) SAN
9 143 (2.86%) Internet
10 131 (2.62%) VPN
11 100 (2.00%) VLAN
12 91 (1.82%) Wireless
13 67 (1.34%) Intranet
14 54 (1.08%) HTTP
14 54 (1.08%) Remote Desktop
15 49 (0.98%) Wi-Fi
16 44 (0.88%) Network Security
17 37 (0.74%) Skype
18 31 (0.62%) IP Telephony
18 31 (0.62%) SMTP
Database & Business Intelligence
1 905 (18.13%) SQL Server
2 205 (4.11%) SQL Server Reporting Services
3 173 (3.46%) SQL Server 2008
4 135 (2.70%) SQL Server Integration Services
5 124 (2.48%) Relational Database
6 97 (1.94%) MySQL
7 95 (1.90%) SQL Server 2012
8 92 (1.84%) Data Warehouse
9 83 (1.66%) Oracle Database
10 77 (1.54%) Crystal Reports
11 74 (1.48%) SQL Server 2005
12 68 (1.36%) BusinessObjects
13 58 (1.16%) SQL Server Analysis Services
14 46 (0.92%) DB2
15 41 (0.82%) MS Access
16 40 (0.80%) Oracle BI EE
17 37 (0.74%) Oracle Reports
17 37 (0.74%) RDBMS
18 32 (0.64%) MongoDB
19 29 (0.58%) Big Data
Development Applications
1 79 (1.58%) JIRA
2 70 (1.40%) Visual Studio
3 42 (0.84%) Oracle Forms
4 36 (0.72%) Team Foundation Server
5 26 (0.52%) Git (software)
6 22 (0.44%) Subversion
7 19 (0.38%) Jenkins
8 17 (0.34%) Eclipse
9 14 (0.28%) Talend Open Studio
10 13 (0.26%) Maven
11 12 (0.24%) SQL Server Management Studio (SSMS)
12 10 (0.20%) Selenium
13 9 (0.18%) JUnit
14 7 (0.14%) Atlassian Bamboo
14 7 (0.14%) git-flow
14 7 (0.14%) ProC
15 6 (0.12%) Hudson
16 5 (0.10%) MSBuild
17 4 (0.080%) Toad
17 4 (0.080%) Visual Studio Team System
General
1 1146 (22.95%) Finance
2 284 (5.69%) Banking
3 236 (4.73%) Retail
4 184 (3.69%) Law
5 161 (3.22%) Legal
6 148 (2.96%) Front Office
7 135 (2.70%) Marketing
8 124 (2.48%) Back Office
9 115 (2.30%) Advertising
10 99 (1.98%) Telecoms
11 70 (1.40%) Manufacturing
12 55 (1.10%) Investment Banking
13 44 (0.88%) Financial Institution
14 38 (0.76%) Billing
15 37 (0.74%) German Language
16 35 (0.70%) French Language
17 23 (0.46%) Publishing
18 19 (0.38%) Retail Banking
19 16 (0.32%) Electronics
19 16 (0.32%) Games
Libraries, Frameworks & Software Standards
1 493 (9.87%) .NET
2 242 (4.85%) XML
3 195 (3.91%) Web Services
4 182 (3.65%) HTML
5 165 (3.30%) ASP.NET
6 106 (2.12%) CSS
7 61 (1.22%) Middleware
8 48 (0.96%) FIX Protocol
9 41 (0.82%) jQuery
10 34 (0.68%) SOAP
11 32 (0.64%) JSON
12 30 (0.60%) XSLT
13 29 (0.58%) JSP
14 28 (0.56%) AngularJS
15 27 (0.54%) EDI
16 25 (0.50%) J2EE
16 25 (0.50%) Spring
17 22 (0.44%) WebSphere MQ
18 21 (0.42%) .NET Framework
19 20 (0.40%) ASP.NET MVC
Miscellaneous
1 388 (7.77%) Analytical Skills
2 173 (3.46%) Computer Science
3 138 (2.76%) Management Information System
4 131 (2.62%) Blackberry
5 93 (1.86%) Driving Licence
6 86 (1.72%) Data Centre
7 78 (1.56%) Foreign Exchange (FX)
8 75 (1.50%) iSeries
9 74 (1.48%) Smartphone
10 72 (1.44%) iPad
11 70 (1.40%) iPhone
12 62 (1.24%) Enterprise Software
13 57 (1.14%) Fixed Income
14 55 (1.10%) Video Conferencing
15 52 (1.04%) Derivative
15 52 (1.04%) Hedge funds
16 43 (0.86%) EPoS
17 42 (0.84%) Equities
18 39 (0.78%) Fintech
19 35 (0.70%) Mathematics
Operating Systems
1 2348 (47.03%) Windows
2 914 (18.31%) Windows Server
3 686 (13.74%) Windows 7
4 607 (12.16%) Linux
5 477 (9.55%) Windows Server 2008
6 427 (8.55%) Windows Server 2012
7 412 (8.25%) Unix
8 244 (4.89%) Windows 10
9 219 (4.39%) Windows XP
10 207 (4.15%) Windows 8
10 207 (4.15%) Windows Server 2003
11 81 (1.62%) Mac OS X
12 80 (1.60%) Android
12 80 (1.60%) Apple iOS
13 65 (1.30%) Solaris
14 35 (0.70%) Red Hat Enterprise Linux
15 31 (0.62%) CentOS
16 29 (0.58%) Windows Vista
17 19 (0.38%) Mac OS
18 18 (0.36%) AIX
Processes & Methodologies
1 1359 (27.22%) ITIL
2 369 (7.39%) CRM
3 285 (5.71%) Service Management
4 283 (5.67%) ERP
5 273 (5.47%) Incident Management
6 239 (4.79%) Problem Management
7 235 (4.71%) Business Intelligence
8 213 (4.27%) Agile Software Development
9 199 (3.99%) Project Management
10 195 (3.91%) Change Management
11 180 (3.61%) Service Delivery
12 133 (2.66%) Asset Management
13 129 (2.58%) E-Commerce
14 128 (2.56%) Root Cause Analysis
15 126 (2.52%) Stakeholder Management
16 121 (2.42%) Disaster Recovery
17 115 (2.30%) Analytics
18 108 (2.16%) ETL
18 108 (2.16%) Time Management
19 103 (2.06%) ITSM
Programming Languages
1 1822 (36.49%) SQL
2 377 (7.55%) C#
3 309 (6.19%) Java
4 256 (5.13%) T-SQL
5 195 (3.91%) JavaScript
6 194 (3.89%) PowerShell
7 146 (2.92%) PL/SQL
8 111 (2.22%) VB
9 95 (1.90%) Shell Script
10 89 (1.78%) Perl
11 79 (1.58%) Python
12 78 (1.56%) PHP
13 72 (1.44%) VBA
14 48 (0.96%) VB.NET
15 44 (0.88%) RPG
16 41 (0.82%) VBScript
17 38 (0.76%) Bash Shell
18 36 (0.72%) C
19 35 (0.70%) C++
20 21 (0.42%) ABAP
Qualifications
1 476 (9.53%) Degree
2 247 (4.95%) Microsoft Certification
3 143 (2.86%) ITIL Certification
3 143 (2.86%) MCSE
4 139 (2.78%) MCP
5 124 (2.48%) Cisco Certification
6 119 (2.38%) CCNA
7 86 (1.72%) Security Cleared
8 83 (1.66%) MCSA
9 64 (1.28%) ITIL Foundation Certificate
10 62 (1.24%) MCITP
11 54 (1.08%) SC Cleared
12 34 (0.68%) VMware Certified Professional (VCP)
13 27 (0.54%) MCTS
14 26 (0.52%) MCDST
15 24 (0.48%) ISEB
16 22 (0.44%) CCA
17 19 (0.38%) HND
18 16 (0.32%) A+ Certification
19 15 (0.30%) PMI Certification
Quality Assurance & Compliance
1 469 (9.39%) SLA
2 84 (1.68%) QA
3 41 (0.82%) ISO/IEC 27001
4 38 (0.76%) Data Quality
5 24 (0.48%) PCI DSS
6 12 (0.24%) Sarbanes-Oxley
7 10 (0.20%) HL7
8 9 (0.18%) Dodd-Frank
9 8 (0.16%) ISO 9001
10 7 (0.14%) Basel III
11 6 (0.12%) Basel II
11 6 (0.12%) DICOM
12 4 (0.080%) ISO/IEC 20000
13 2 (0.040%) Disclosure Scotland
13 2 (0.040%) GxP
13 2 (0.040%) ISO 8583
13 2 (0.040%) Solvency II
14 1 (0.020%) EMIR
14 1 (0.020%) HMG Security Policy Framework
14 1 (0.020%) ISO22301
System Software
1 1358 (27.20%) Active Directory
2 345 (6.91%) VMware Infrastructure
3 156 (3.12%) Hyper-V
4 131 (2.62%) XenApp
5 98 (1.96%) vSphere
6 52 (1.04%) XenDesktop
7 42 (0.84%) Terminal Services
8 28 (0.56%) VMware ESXi
9 26 (0.52%) VMware ESX
10 25 (0.50%) IMail Server
11 21 (0.42%) VMware Workstation
12 19 (0.38%) Virtual Desktop
12 19 (0.38%) Virtual Machines
13 14 (0.28%) Terminal Server
13 14 (0.28%) Virtual Servers
14 13 (0.26%) XenServer
15 12 (0.24%) Microsoft Virtual Server
16 10 (0.20%) Microsoft App-V
17 7 (0.14%) VMware Server
18 6 (0.12%) Tivoli Workload Scheduler
Systems Management
1 187 (3.75%) SCCM
2 53 (1.06%) SCOM
3 39 (0.78%) Nagios
4 38 (0.76%) Control-M
5 34 (0.68%) Puppet
6 27 (0.54%) Opscode Chef
6 27 (0.54%) WSUS
7 19 (0.38%) Backup Exec
8 18 (0.36%) Norton AntiVirus
9 12 (0.24%) Forefront Identity Manager
9 12 (0.24%) ITRS Geneos
9 12 (0.24%) Microsoft Clustering
10 11 (0.22%) Ansible
10 11 (0.22%) NetBackup
11 10 (0.20%) AirWatch
11 10 (0.20%) Opsview
11 10 (0.20%) Tivoli
12 9 (0.18%) Oracle Enterprise Manager
12 9 (0.18%) ZENworks
13 6 (0.12%) DameWare
Vendors
1 1769 (35.43%) Microsoft
2 597 (11.96%) VMware
3 555 (11.12%) Oracle
4 414 (8.29%) Citrix
5 383 (7.67%) Cisco
6 203 (4.07%) SAP
7 150 (3.00%) IBM
8 145 (2.90%) Apple
9 109 (2.18%) HP
10 97 (1.94%) iManage
11 70 (1.40%) Avaya
12 65 (1.30%) Cognos
13 59 (1.18%) Red Hat
14 57 (1.14%) Bloomberg
15 56 (1.12%) ServiceNow
16 55 (1.10%) Informatica
17 53 (1.06%) NetApp
18 51 (1.02%) Dell
18 51 (1.02%) Veeam
19 50 (1.00%) Sybase
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 18 hours ago
London
Miller Maxwell Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 11 hours ago
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Company Benefits
Posted: 15 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 19 hours ago
Oxford, Oxfordshire
Corriculo
Salary: Up to £30,000 per annum
Posted: 18 hours ago
Portsmouth, Hampshire
Experis Ltd
Salary: £25000 - £27000 per annum + on-call + benefits
Posted: 15 hours ago
Chorley, Lancashire
Verticality Ltd
Salary: £22-25k DOE + benefits
Posted: 17 hours ago
London
Refreshing Recruitment
Salary: £30000 - £36000 per annum + bens
Posted: 18 hours ago
Telford, Shropshire
Lorien Resourcing
Salary: £1 per annum
Posted: 14 hours ago
City, London
Ashdown IT
Salary: £24000 - £28000 per annum + excellent benefits
Posted: 13 hours ago
London
Venturi
Salary: £25000 - £30000 per annum + plus bonus and benefits
Posted: 20 hours ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £27000 per annum + benefits
Posted: 14 hours ago
Leeds, West Yorkshire
Verticality Ltd
Salary: Salary £23k - £25k + Benefits
Posted: 17 hours ago
Chorley, Lancashire
Verticality Ltd
Salary: to £25k DOE + Extensive benefits
Posted: 17 hours ago
City, London
Harrington Starr
Posted: 11 hours ago
Cheltenham, Gloucestershire
CPS Group UK
Salary: £23000 - £27000 per annum + Excellent Pension + Benefits
Posted: 20 hours ago
Abingdon, Oxfordshire
Corriculo
Salary: From £18,000 to £24,000 per annum
Posted: 13 hours ago
London
Miller Maxwell Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 21 hours ago
Richmond, Surrey
First Point
Salary: £20000.00 - £30000.00 per annum + Bonus + Benefits
Posted: 18 hours ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: £18-22K, depending upon experience
Posted: 19 hours ago
London
Ashdown IT
Salary: £26000 per annum + Excellent benefits
Posted: 18 hours ago
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: 18 hours ago
City, London
Harrington Starr
Salary: £35000 - £40000 per annum + Bonus + Benefits + Training
Posted: 11 hours ago
London
Spring Technology
Salary: £25000 - £28000 per annum
Posted: 15 hours ago
London
ComputAppoint
Salary: £30000 - £35000 per annum + Excellent Benefits
Posted: 13 hours ago
Lichfield, Staffordshire
Coburg Banks IT
Salary: £28000 - £35000 per annum + Excellent Benefits
Posted: 13 hours ago
City, London
Harvey Nash plc
Salary: £30000 - £40000 per annum + benefits + bonus
Posted: 14 hours ago
St. Helens, Merseyside
Ascent People Ltd
Salary: £18000 - £23000 per annum + Benefits + Bonus
Posted: 15 hours ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £20000 - £30000 per annum + training, progression
Posted: 3 days ago
London
Ebury
Salary: £35000 - £36000 per annum + Excellent Benefits
Posted: 4 days ago