The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 84 95 95
Rank change year-on-year
+11 0
Permanent jobs requiring a Support Analyst 3316 3081 3050
As % of all permanent IT jobs located in the UK 3.16% 2.92% 2.96%
As % of the Job Titles category 3.34% 3.09% 3.12%
Number of salaries quoted 2907 2668 2666
Average salary £30,500 £32,500 £32,500
Average salary % change year-on-year
-6.15% -
90% offered a salary of more than £21,500 £21,500 £22,000
10% offered a salary of more than £52,500 £55,000 £52,500
UK excluding London average salary £27,500 £28,000 £27,500
% change year-on-year
-1.78% +1.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99404 99827 97677
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.83%
Number of salaries quoted 81778 80400 82215
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 5 March 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 3177 £31,000 -4.61% 373
London +12 1535 £36,750 -8.12% 162
South East +19 575 £28,000 -6.66% 67
City of London -7 411 £42,500 - 50
East of England +14 292 £30,000 - 26
Yorkshire +5 204 £27,500 - 32
South West +1 183 £26,500 -7.01% 22
Surrey +43 168 £29,000 - 15
West Yorkshire -11 157 £27,250 -2.67% 17
West Midlands -24 156 £25,000 -3.84% 13
Hampshire +36 137 £30,000 +0.84% 11
North West -22 118 £25,000 +4.16% 29
Leeds -6 111 £27,500 +10.00% 10
East Midlands +29 110 £27,500 -8.33% 16
Berkshire +6 99 £27,500 -11.29% 13
Hertfordshire -10 86 £30,000 +9.09% 11
Scotland +19 75 £28,000 +9.80% 14
Bristol +25 70 £25,000 -20.00% 7
Bedfordshire +20 67 £43,750 +25.00% 3
Essex -17 66 £29,750 -8.46% 2
Manchester -29 64 £25,000 +4.16% 13
Northamptonshire -3 57 £29,000 -3.33%
Coventry +11 47 £27,500 +19.56%
Woking +33 44 £23,750 -6.86% 3
West Sussex 0 44 £27,500 -21.42% 3
Reading +4 43 £27,500 +10.00% 8
Gloucestershire +17 40 £29,000 +16.00% 7
Buckinghamshire -33 39 £32,000 - 12
Edinburgh +19 38 £30,000 +17.64% 4
Southampton +2 38 £23,000 -22.03% 3

Support Analyst
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3432 (47.23%) Windows
2 2625 (36.12%) SQL
3 2497 (34.36%) Microsoft
4 1975 (27.18%) Finance
5 1851 (25.47%) Active Directory
6 1728 (23.78%) ITIL
7 1644 (22.62%) MS Excel
8 1580 (21.74%) MS Office
9 1375 (18.92%) SQL Server
10 1149 (15.81%) Windows 7
11 1120 (15.41%) Oracle
12 1038 (14.28%) UNIX
13 988 (13.60%) Linux
14 845 (11.63%) MS Exchange
15 842 (11.59%) Citrix
15 842 (11.59%) Windows Server 2008
16 798 (10.98%) Degree
17 730 (10.05%) Java
18 723 (9.95%) VMware
19 694 (9.55%) Analytical Skills
20 648 (8.92%) Windows XP
21 637 (8.77%) SLA
22 624 (8.59%) .NET
23 529 (7.28%) Windows Server 2003
24 506 (6.96%) TCP/IP
25 496 (6.83%) Microsoft Certification
26 486 (6.69%) IIS
27 460 (6.33%) Banking
28 428 (5.89%) Blackberry
29 425 (5.85%) VMware Infrastructure

Support Analyst
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 845 (11.63%) MS Exchange
2 486 (6.69%) IIS
3 412 (5.67%) SharePoint
4 353 (4.86%) Exchange Server 2010
5 269 (3.70%) Tomcat
6 202 (2.78%) Apache
7 199 (2.74%) Exchange Server 2007
8 183 (2.52%) Blackberry Enterprise Server
9 152 (2.09%) WebLogic
10 119 (1.64%) JBoss
11 109 (1.50%) WebSphere
12 106 (1.46%) Exchange Server 2013
13 95 (1.31%) Lync
14 94 (1.29%) Exchange Server 2003
15 72 (0.99%) WorkSite
16 71 (0.98%) WebSphere Application Server
17 57 (0.78%) IBM Notes
18 50 (0.69%) IBM HTTP Server
18 50 (0.69%) MQSeries
19 44 (0.61%) CMS
Applications
1 1644 (22.62%) MS Excel
2 1580 (21.74%) MS Office
3 170 (2.34%) MS PowerPoint
4 29 (0.40%) MS Visio
5 25 (0.34%) Spreadsheet
6 18 (0.25%) MS Project
7 9 (0.12%) Photoshop
8 6 (0.083%) Adobe Illustrator
9 5 (0.069%) InfoPath
10 4 (0.055%) Adobe Creative Suite
10 4 (0.055%) Acrobat
10 4 (0.055%) AutoCAD
11 3 (0.041%) PrintSoft PReS
11 3 (0.041%) S-PLUS
11 3 (0.041%) Final Cut Pro
12 2 (0.028%) SPSS
12 2 (0.028%) Adobe Captivate
13 1 (0.014%) InDesign
Business Applications
1 121 (1.67%) Dynamics CRM
1 121 (1.67%) Oracle EBS
2 119 (1.64%) Oracle EBS R12
3 89 (1.22%) Oracle Receivables
4 85 (1.17%) Oracle General Ledger
5 73 (1.00%) Oracle Financials
6 70 (0.96%) Oracle Payables
7 62 (0.85%) Oracle Assets
8 53 (0.73%) Dynamics AX
9 47 (0.65%) Agresso
10 45 (0.62%) SAP FI
11 44 (0.61%) SAP CO
12 43 (0.59%) SAP FI/CO
13 41 (0.56%) thinkFolio
14 31 (0.43%) SAP SD
15 29 (0.40%) SAP CRM
16 25 (0.34%) SAP ERP
16 25 (0.34%) Oracle Cash Management
17 20 (0.28%) Markit EDM
17 20 (0.28%) Oracle iProcurement
Cloud Services
1 101 (1.39%) Office 365
2 72 (0.99%) SaaS
3 25 (0.34%) Microsoft Azure
4 20 (0.28%) Google Apps
5 12 (0.17%) Amazon AWS
6 9 (0.12%) IaaS
7 8 (0.11%) PaaS
8 6 (0.083%) Cloud Computing
9 4 (0.055%) Joyent
10 3 (0.041%) Yammer
11 1 (0.014%) Force.com
Communications & Networking
1 506 (6.96%) TCP/IP
2 399 (5.49%) Firewall
3 395 (5.44%) LAN
4 372 (5.12%) DNS
5 351 (4.83%) WAN
6 301 (4.14%) VPN
7 287 (3.95%) DHCP
8 273 (3.76%) Internet
9 227 (3.12%) SAN
10 202 (2.78%) VoIP
11 125 (1.72%) FTP
12 76 (1.05%) HTTP
13 72 (0.99%) Wireless
14 66 (0.91%) Wi-Fi
15 63 (0.87%) VLAN
16 62 (0.85%) IP Telephony
17 51 (0.70%) Network Security
18 45 (0.62%) Intranet
19 43 (0.59%) NAS
20 41 (0.56%) SSL
Database & Business Intelligence
1 1375 (18.92%) SQL Server
2 242 (3.33%) MySQL
3 218 (3.00%) SQL Server 2008
4 182 (2.50%) Oracle Database
5 177 (2.44%) SQL Server Reporting Services
6 163 (2.24%) SQL Server 2005
7 161 (2.22%) Relational Database
8 113 (1.55%) Oracle Reports
9 110 (1.51%) SQL Server Integration Services
10 105 (1.44%) SQL Server 2012
11 80 (1.10%) DB2
11 80 (1.10%) Crystal Reports
12 56 (0.77%) RDBMS
13 46 (0.63%) MS Access
13 46 (0.63%) Data Warehouse
14 45 (0.62%) Data Mining
15 34 (0.47%) Oracle Discoverer
16 33 (0.45%) PostgreSQL
17 31 (0.43%) SQL Server 2000
18 30 (0.41%) Oracle Database 10g
Development Applications
1 65 (0.89%) Visual Studio
2 56 (0.77%) Oracle Forms
3 43 (0.59%) Eclipse
4 36 (0.50%) Toad
4 36 (0.50%) JIRA
5 30 (0.41%) Subversion
6 28 (0.39%) Team Foundation Server
7 26 (0.36%) Git (software)
8 24 (0.33%) Maven
9 23 (0.32%) VisualVM
10 18 (0.25%) SQL Server Management Studio (SSMS)
10 18 (0.25%) MSI
11 15 (0.21%) JUnit
12 13 (0.18%) VSS/SourceSafe
13 10 (0.14%) Visual Studio Team System
14 8 (0.11%) Ant
15 7 (0.096%) Jenkins
16 4 (0.055%) Firebug
16 4 (0.055%) Log4j
16 4 (0.055%) PowerBuilder
General
1 1975 (27.18%) Finance
2 460 (6.33%) Banking
3 418 (5.75%) Front Office
4 317 (4.36%) Retail
5 250 (3.44%) Law
6 245 (3.37%) Investment Banking
7 228 (3.14%) Legal
8 192 (2.64%) Back Office
9 170 (2.34%) Financial Institution
10 134 (1.84%) Telecoms
11 101 (1.39%) Manufacturing
12 91 (1.25%) Marketing
13 82 (1.13%) Advertising
14 79 (1.09%) German Language
15 60 (0.83%) French Language
16 55 (0.76%) Billing
17 41 (0.56%) Publishing
18 29 (0.40%) General Ledger
19 25 (0.34%) Spanish Language
20 23 (0.32%) Automotive
Libraries, Frameworks & Software Standards
1 624 (8.59%) .NET
2 308 (4.24%) XML
3 289 (3.98%) HTML
4 202 (2.78%) ASP.NET
5 168 (2.31%) Middleware
6 164 (2.26%) FIX Protocol
7 152 (2.09%) CSS
8 146 (2.01%) J2EE
9 130 (1.79%) Web Services
10 79 (1.09%) Spring
11 64 (0.88%) .NET Framework
12 60 (0.83%) jQuery
13 53 (0.73%) JDBC
14 51 (0.70%) SOAP
15 45 (0.62%) JSP
16 41 (0.56%) XSLT
17 38 (0.52%) WCF
18 36 (0.50%) Oracle Fusion
18 36 (0.50%) COM+
19 31 (0.43%) Software Packaging
Miscellaneous
1 694 (9.55%) Analytical Skills
2 428 (5.89%) Blackberry
3 286 (3.94%) Computer Science
4 208 (2.86%) Management Information System
5 163 (2.24%) Foreign Exchange (FX)
6 155 (2.13%) Derivative
7 148 (2.04%) Fixed Income
8 137 (1.89%) Equities
9 125 (1.72%) Hedge funds
10 104 (1.43%) Enterprise Software
10 104 (1.43%) Mathematics
11 84 (1.16%) iPhone
12 83 (1.14%) Client/Server
13 71 (0.98%) Fat Client
13 71 (0.98%) Thin Client
14 56 (0.77%) iPad
15 55 (0.76%) Video Conferencing
16 46 (0.63%) Data Structures
17 40 (0.55%) Statistics
17 40 (0.55%) Equity Derivative
Operating Systems
1 3432 (47.23%) Windows
2 1149 (15.81%) Windows 7
3 1038 (14.28%) UNIX
4 988 (13.60%) Linux
5 842 (11.59%) Windows Server 2008
6 648 (8.92%) Windows XP
7 529 (7.28%) Windows Server 2003
8 354 (4.87%) Windows Server 2012
9 312 (4.29%) Windows 8
10 180 (2.48%) Solaris
11 130 (1.79%) Windows Vista
12 109 (1.50%) Mac OS X
13 106 (1.46%) Red Hat Enterprise Linux
14 103 (1.42%) Android
15 79 (1.09%) AIX
16 57 (0.78%) Apple iOS
17 53 (0.73%) Windows 2000 Server
18 36 (0.50%) CentOS
19 35 (0.48%) Mac OS
20 33 (0.45%) Windows 2000
Processes & Methodologies
1 1728 (23.78%) ITIL
2 374 (5.15%) CRM
3 362 (4.98%) Service Management
4 331 (4.55%) Problem Management
5 330 (4.54%) Incident Management
6 326 (4.49%) Service Delivery
7 284 (3.91%) ERP
8 241 (3.32%) E-Commerce
9 229 (3.15%) Business Intelligence
10 223 (3.07%) Project Management
11 210 (2.89%) Disaster Recovery
12 194 (2.67%) Root Cause Analysis
13 185 (2.55%) Change Management
14 176 (2.42%) Mentoring
15 167 (2.30%) Change Control
16 161 (2.22%) Document Management
17 142 (1.95%) Time Management
18 141 (1.94%) Continuous Improvement
19 137 (1.89%) Workflow
20 128 (1.76%) Asset Management
Programming Languages
1 2625 (36.12%) SQL
2 730 (10.05%) Java
3 406 (5.59%) C#
4 320 (4.40%) Perl
5 261 (3.59%) Shell Script
6 259 (3.56%) T-SQL
7 250 (3.44%) JavaScript
8 202 (2.78%) PL/SQL
9 159 (2.19%) PowerShell
10 150 (2.06%) VB
11 130 (1.79%) C++
12 121 (1.67%) Bash Shell
13 116 (1.60%) VBA
14 102 (1.40%) Python
15 95 (1.31%) C
16 92 (1.27%) PHP
17 65 (0.89%) VBScript
18 62 (0.85%) VB.NET
19 29 (0.40%) Korn
20 22 (0.30%) ABAP
Qualifications
1 798 (10.98%) Degree
2 496 (6.83%) Microsoft Certification
3 309 (4.25%) MCSE
4 291 (4.00%) MCP
5 189 (2.60%) ITIL Certification
6 173 (2.38%) MCSA
7 140 (1.93%) Security Cleared
8 138 (1.90%) VCP4
9 128 (1.76%) Cisco Certification
10 119 (1.64%) SC Cleared
11 105 (1.44%) MCITP
12 96 (1.32%) ITIL Foundation Certificate
13 90 (1.24%) CCNA
14 65 (0.89%) A+ Certification
15 45 (0.62%) HND
16 42 (0.58%) MCDST
17 33 (0.45%) MOS
17 33 (0.45%) VMware Certified Professional (VCP)
18 26 (0.36%) DV Cleared
18 26 (0.36%) Citrix Certification
Quality Assurance & Compliance
1 637 (8.77%) SLA
2 108 (1.49%) QA
3 37 (0.51%) ISO 9001
4 36 (0.50%) ISO/IEC 27001
5 13 (0.18%) Sarbanes-Oxley
5 13 (0.18%) Solvency II
6 8 (0.11%) Data Quality
7 7 (0.096%) ISO 9000
8 6 (0.083%) COBIT
9 4 (0.055%) HL7
10 2 (0.028%) PCI DSS
10 2 (0.028%) ISO 14001
11 1 (0.014%) DICOM
System Software
1 1851 (25.47%) Active Directory
2 425 (5.85%) VMware Infrastructure
3 204 (2.81%) XenApp
4 163 (2.24%) Hyper-V
5 121 (1.67%) vSphere
6 99 (1.36%) XenDesktop
7 77 (1.06%) VMware ESX
8 53 (0.73%) VMware ESXi
9 41 (0.56%) Citrix Presentation Server
10 37 (0.51%) Terminal Services
11 33 (0.45%) VMware Workstation
12 21 (0.29%) XenServer
13 20 (0.28%) Microsoft App-V
14 13 (0.18%) MetaFrame
14 13 (0.18%) IMail Server
15 12 (0.17%) Samba
15 12 (0.17%) Terminal Server
16 7 (0.096%) VMware Server
17 5 (0.069%) ISA Server
17 5 (0.069%) vCloud
Systems Management
1 224 (3.08%) SCCM
2 63 (0.87%) Nagios
3 49 (0.67%) Backup Exec
4 46 (0.63%) NetBackup
5 45 (0.62%) SCOM
6 42 (0.58%) WSUS
7 41 (0.56%) Control-M
7 41 (0.56%) Norton AntiVirus
8 34 (0.47%) Tivoli
9 27 (0.37%) Opsview
10 22 (0.30%) OpenView
11 21 (0.29%) Puppet
12 13 (0.18%) Oracle Enterprise Manager
13 12 (0.17%) ITRS Geneos
14 11 (0.15%) ServiceCenter
14 11 (0.15%) HP SIM
15 10 (0.14%) Systems Management Server (SMS)
16 9 (0.12%) MOM
16 9 (0.12%) McAfee ePO
16 9 (0.12%) ZABBIX
Vendors
1 2497 (34.36%) Microsoft
2 1120 (15.41%) Oracle
3 842 (11.59%) Citrix
4 723 (9.95%) VMware
5 416 (5.72%) Cisco
6 254 (3.50%) HP
7 216 (2.97%) SAP
8 185 (2.55%) Sybase
9 179 (2.46%) IBM
10 162 (2.23%) Apple
11 134 (1.84%) Bloomberg
12 117 (1.61%) Red Hat
13 106 (1.46%) Dell
14 96 (1.32%) Symantec
15 92 (1.27%) ServiceNow
16 84 (1.16%) Avaya
17 79 (1.09%) Remedy
17 79 (1.09%) Salesforce.com
18 78 (1.07%) Reuters
19 74 (1.02%) Google
Cambridge, Cambridgeshire
Pure Resourcing Solutions
Salary: £25000 - £30000 per annum
Posted: 50 minutes ago
Kent
Roc Search
Salary: £20000 - £25000 per annum + + benefits
Posted: 2 hours ago
Cheshire
Venturi
Salary: £24000 - £28000 per annum + Benefits
Posted: 2 hours ago
Fareham, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: 2 hours ago
Warrington, Cheshire
Senitor Associates
Salary: £17000 per annum
Posted: 2 hours ago
Warrington, Cheshire
Net Talent
Posted: 2 hours ago
Bristol, Avon
Vantage Recruitment Solutions Ltd
Salary: £30,000 per annum
Posted: 2 hours ago
London
McGregor Boyall
Salary: £40000 - £55000 per annum + benefits+bonuses
Posted: 2 hours ago
London
Computer People
Salary: £30000.00 per annum + Benefits
Posted: 16 hours ago
London
Premier IT
Salary: £35000 - £40000 per annum
Posted: 16 hours ago
Altrincham, Cheshire
TEKsystems
Salary: £18000 - £24000 per annum
Posted: 16 hours ago
Milton Keynes, Buckinghamshire
Mortimer Spinks
Salary: £25000 - £32000 per annum
Posted: 17 hours ago
Oxfordshire
Rullion IT Plus
Posted: 17 hours ago
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 17 hours ago
UK
Crimson Ltd
Salary: £38000 - £42000 per annum
Posted: 17 hours ago
City, London
Informatiq Consulting
Salary: £Excellent Salary + Benefits
Posted: 17 hours ago
West Drayton, Middlesex
Premier IT
Salary: £25000 - £35000 per annum + Benefits
Posted: 18 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive
Posted: 18 hours ago
Leeds, West Yorkshire
Spring Technology
Salary: £25000.00 - £30000.00 per annum
Posted: 19 hours ago
Beckenham, Kent
Capita
Posted: 19 hours ago