The statistics below represent IT jobs advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Support Analyst
Rank 94 89 80
Rank change year-on-year
-5 -9
Permanent jobs requiring a Support Analyst 2818 3389 3809
As % of all permanent IT jobs located in the UK 2.99% 3.10% 3.33%
As % of the Job Titles category 3.10% 3.22% 3.46%
Number of salaries quoted 2462 2949 3285
Median salary £32,000 £32,500 £31,000
Median salary % change year-on-year
-1.53% +4.83%
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £48,600 £57,150 £52,500
UK excluding London median salary £29,000 £28,500 £27,500
% change year-on-year
+1.75% +3.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
90765 105251 110157
As % of all permanent IT jobs located in the UK 96.29% 96.20% 96.44%
Number of salaries quoted 76040 87694 88974
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 24 September 2016 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 2650 £32,000 -1.53% 244
London -21 1049 £37,000 -12.94% 81
South East -1 545 £30,000 - 58
Yorkshire +24 254 £27,000 -1.81% 18
East of England -6 216 £32,000 - 24
City of London -20 183 £44,000 +2.32% 29
South West 0 165 £27,500 - 19
West Midlands +2 158 £30,000 +5.07% 18
North West -32 156 £29,500 +9.25% 15
Surrey +18 145 £32,000 +14.28% 12
West Yorkshire +12 137 £27,500 - 10
Leeds +32 112 £27,250 -0.90% 8
Berkshire -5 108 £32,500 - 12
East Midlands -20 96 £32,500 +16.07% 5
Manchester -39 83 £28,500 +5.55% 4
Hertfordshire -2 76 £30,000 -13.04% 9
North Yorkshire +31 74 £23,000 -4.16% 5
Hampshire -33 72 £31,500 -3.07% 9
Essex +5 67 £37,000 +5.71% 2
Birmingham -17 59 £36,250 +3.57% 4
Scotland +17 55 £30,500 +17.30% 4
South Wales +3 52 £27,750 +6.73% 3
West Sussex +1 52 £27,500 -15.38% 5
Wales 0 52 £27,750 +6.73% 3
Buckinghamshire -18 48 £23,625 -27.30% 5
Bristol -1 47 £28,000 -3.44% 8
Gloucestershire +5 42 £25,000 -3.84% 2
Leicestershire +16 37 £39,250 +40.17% 1
East Sussex +17 36 £25,000 - 3
Harrogate +21 35 £26,000 +15.55%

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 September 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2710 (46.17%) Windows
2 2060 (35.10%) SQL
3 1939 (33.04%) Microsoft
4 1711 (29.15%) Active Directory
5 1585 (27.01%) ITIL
6 1261 (21.49%) Finance
7 1124 (19.15%) Windows Server
8 1095 (18.66%) MS Excel
9 1071 (18.25%) SQL Server
10 1070 (18.23%) MS Office
11 862 (14.69%) Windows 7
12 687 (11.71%) Linux
13 657 (11.19%) VMware
14 654 (11.14%) Oracle
15 622 (10.60%) Windows Server 2008
16 564 (9.61%) Citrix
17 557 (9.49%) Degree
18 541 (9.22%) SLA
19 539 (9.18%) MS Exchange
20 529 (9.01%) .NET
21 525 (8.95%) Unix
22 482 (8.21%) Windows Server 2012
23 457 (7.79%) Cisco
24 427 (7.28%) SharePoint
25 411 (7.00%) CRM
26 397 (6.76%) Office 365
27 394 (6.71%) Firewall
28 380 (6.47%) Java
29 379 (6.46%) Analytical Skills
30 373 (6.36%) VMware Infrastructure

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 539 (9.18%) MS Exchange
2 427 (7.28%) SharePoint
3 369 (6.29%) IIS
4 175 (2.98%) Exchange Server 2010
5 154 (2.62%) Apache
6 135 (2.30%) Exchange Server 2013
7 127 (2.16%) WebSphere
8 121 (2.06%) Tomcat
9 97 (1.65%) Blackberry Enterprise Server
10 87 (1.48%) BizTalk Server
11 81 (1.38%) Skype for Business
12 59 (1.01%) WebLogic
13 58 (0.99%) JBoss
14 57 (0.97%) Exchange Server 2007
15 52 (0.89%) CMS
16 42 (0.72%) Exchange Server 2003
17 41 (0.70%) Confluence
18 33 (0.56%) SharePoint 2013
19 30 (0.51%) IBM Notes
20 29 (0.49%) SharePoint 2010
Applications
1 1095 (18.66%) MS Excel
2 1070 (18.23%) MS Office
3 132 (2.25%) MS PowerPoint
4 58 (0.99%) MS Visio
5 23 (0.39%) MS Project
6 20 (0.34%) Acrobat
7 15 (0.26%) Spreadsheet
8 8 (0.14%) Adobe Creative Suite
9 5 (0.085%) AutoCAD
10 4 (0.068%) Mozilla Thunderbird
10 4 (0.068%) Photoshop
11 2 (0.034%) Adobe Illustrator
11 2 (0.034%) SketchUp
12 1 (0.017%) HipChat
12 1 (0.017%) ProjectWise
12 1 (0.017%) Revit
12 1 (0.017%) SPSS
Business Applications
1 160 (2.73%) Dynamics CRM
2 77 (1.31%) Oracle EBS
3 55 (0.94%) Dynamics AX
4 54 (0.92%) Markit EDM
5 52 (0.89%) Oracle EBS R12
6 48 (0.82%) SAP CO
6 48 (0.82%) SAP FI
6 48 (0.82%) SAP FI/CO
7 44 (0.75%) thinkFolio
8 38 (0.65%) Unit4 Business World
9 36 (0.61%) Maximo
10 31 (0.53%) Oracle Applications
10 31 (0.53%) Remedy ITSM
11 30 (0.51%) LatentZero
12 29 (0.49%) SAP HCM
13 26 (0.44%) Oracle Cash Management
14 25 (0.43%) Dynamics NAV
15 23 (0.39%) Aligne
16 22 (0.37%) SAP SD
17 21 (0.36%) SAP MM
Cloud Services
1 397 (6.76%) Office 365
2 126 (2.15%) SaaS
3 112 (1.91%) Amazon AWS
4 70 (1.19%) Microsoft Azure
5 42 (0.72%) SuccessFactors
6 28 (0.48%) Google Apps
7 21 (0.36%) Cloud Computing
8 8 (0.14%) Dropbox
8 8 (0.14%) PaaS
9 7 (0.12%) Mimecast
10 5 (0.085%) OneDrive
11 4 (0.068%) Azure Active Directory
11 4 (0.068%) GitHub
11 4 (0.068%) Google Analytics
11 4 (0.068%) IaaS
11 4 (0.068%) Virtual Private Cloud
12 3 (0.051%) iTunes
13 2 (0.034%) AdWords
13 2 (0.034%) Google Drive
13 2 (0.034%) IBM Cloud
Communications & Networking
1 394 (6.71%) Firewall
2 359 (6.12%) TCP/IP
3 344 (5.86%) LAN
4 328 (5.59%) WAN
5 323 (5.50%) DNS
6 258 (4.40%) VoIP
7 255 (4.34%) DHCP
8 200 (3.41%) SAN
9 197 (3.36%) VPN
10 149 (2.54%) Internet
11 117 (1.99%) Wireless
12 93 (1.58%) Intranet
13 80 (1.36%) HTTP
14 71 (1.21%) VLAN
15 65 (1.11%) Wi-Fi
16 52 (0.89%) Cisco ASA
16 52 (0.89%) NAS
17 51 (0.87%) IP Telephony
18 49 (0.83%) Remote Desktop
19 38 (0.65%) Network Security
Database & Business Intelligence
1 1071 (18.25%) SQL Server
2 242 (4.12%) SQL Server Reporting Services
3 230 (3.92%) SQL Server 2008
4 171 (2.91%) SQL Server Integration Services
5 131 (2.23%) MySQL
6 129 (2.20%) Relational Database
7 121 (2.06%) SQL Server 2012
8 103 (1.75%) Data Warehouse
9 100 (1.70%) Oracle Database
10 86 (1.47%) SQL Server 2005
11 74 (1.26%) BusinessObjects
12 63 (1.07%) RDBMS
13 51 (0.87%) Crystal Reports
14 47 (0.80%) Oracle BI EE
15 46 (0.78%) SQL Server Analysis Services
16 45 (0.77%) Oracle Reports
17 39 (0.66%) DB2
18 36 (0.61%) MS Access
19 33 (0.56%) SQL Server 2014
20 29 (0.49%) MongoDB
Development Applications
1 96 (1.64%) JIRA
2 47 (0.80%) Visual Studio
3 46 (0.78%) Oracle Forms
4 37 (0.63%) Subversion
5 32 (0.55%) Toad
6 22 (0.37%) Eclipse
6 22 (0.37%) Team Foundation Server
7 12 (0.20%) Jenkins
8 11 (0.19%) SQL Server Management Studio (SSMS)
9 10 (0.17%) PowerBuilder
10 9 (0.15%) Git (software)
10 9 (0.15%) Maven
11 8 (0.14%) ProC
12 7 (0.12%) MSBuild
12 7 (0.12%) Talend Open Studio
13 6 (0.10%) Ant
13 6 (0.10%) JDeveloper
13 6 (0.10%) TeamCity
14 5 (0.085%) Atlassian Bamboo
14 5 (0.085%) JUnit
General
1 1261 (21.49%) Finance
2 334 (5.69%) Retail
3 271 (4.62%) Banking
4 212 (3.61%) Law
5 181 (3.08%) Legal
6 166 (2.83%) Back Office
7 165 (2.81%) Front Office
8 134 (2.28%) Marketing
9 122 (2.08%) Manufacturing
10 117 (1.99%) Telecoms
11 83 (1.41%) Advertising
12 63 (1.07%) Investment Banking
13 58 (0.99%) Billing
14 54 (0.92%) German Language
15 45 (0.77%) French Language
16 42 (0.72%) Publishing
17 38 (0.65%) Financial Institution
18 29 (0.49%) Pharmaceutical
19 26 (0.44%) Dutch Language
20 25 (0.43%) General Ledger
Libraries, Frameworks & Software Standards
1 529 (9.01%) .NET
2 269 (4.58%) XML
3 242 (4.12%) HTML
4 230 (3.92%) Web Services
5 173 (2.95%) ASP.NET
6 139 (2.37%) CSS
7 86 (1.47%) FIX Protocol
8 55 (0.94%) Middleware
9 43 (0.73%) .NET Framework
9 43 (0.73%) SOAP
10 42 (0.72%) JSON
11 40 (0.68%) WCF
12 37 (0.63%) ASP.NET MVC
13 36 (0.61%) jQuery
13 36 (0.61%) LAMP
14 34 (0.58%) WebSphere MQ
15 32 (0.55%) Spring
15 32 (0.55%) XSL
16 29 (0.49%) J2EE
17 28 (0.48%) XSLT
Miscellaneous
1 379 (6.46%) Analytical Skills
2 181 (3.08%) Blackberry
3 175 (2.98%) Computer Science
4 132 (2.25%) Driving Licence
5 128 (2.18%) Management Information System
6 116 (1.98%) Enterprise Software
7 110 (1.87%) iPad
7 110 (1.87%) iPhone
8 101 (1.72%) Data Centre
9 91 (1.55%) Derivative
10 80 (1.36%) Smartphone
11 77 (1.31%) Clustering
12 74 (1.26%) Foreign Exchange (FX)
13 73 (1.24%) Mathematics
14 67 (1.14%) Equities
15 58 (0.99%) Client/Server
16 55 (0.94%) Hedge funds
17 54 (0.92%) Fat Client
17 54 (0.92%) Fixed Income
17 54 (0.92%) Thin Client
Operating Systems
1 2710 (46.17%) Windows
2 1124 (19.15%) Windows Server
3 862 (14.69%) Windows 7
4 687 (11.71%) Linux
5 622 (10.60%) Windows Server 2008
6 525 (8.95%) Unix
7 482 (8.21%) Windows Server 2012
8 277 (4.72%) Windows 8
9 265 (4.52%) Windows Server 2003
10 221 (3.77%) Windows XP
11 219 (3.73%) Windows 10
12 102 (1.74%) Android
13 84 (1.43%) Mac OS X
14 75 (1.28%) Apple iOS
15 62 (1.06%) Red Hat Enterprise Linux
16 51 (0.87%) Solaris
17 37 (0.63%) CentOS
18 28 (0.48%) Windows Vista
19 25 (0.43%) AIX
20 16 (0.27%) zOS
Processes & Methodologies
1 1585 (27.01%) ITIL
2 411 (7.00%) CRM
3 302 (5.15%) Incident Management
4 296 (5.04%) Service Management
5 273 (4.65%) ERP
6 244 (4.16%) Business Intelligence
7 243 (4.14%) Problem Management
8 242 (4.12%) Project Management
9 235 (4.00%) Change Management
10 224 (3.82%) Service Delivery
11 205 (3.49%) Agile Software Development
12 186 (3.17%) Asset Management
13 156 (2.66%) Disaster Recovery
14 155 (2.64%) Stakeholder Management
15 143 (2.44%) E-Commerce
16 129 (2.20%) ITSM
17 125 (2.13%) Investment Management
18 121 (2.06%) Continuous Improvement
19 113 (1.93%) Root Cause Analysis
20 112 (1.91%) User Acceptance Testing
Programming Languages
1 2060 (35.10%) SQL
2 380 (6.47%) Java
3 320 (5.45%) C#
4 283 (4.82%) PowerShell
5 269 (4.58%) T-SQL
6 199 (3.39%) JavaScript
7 179 (3.05%) PL/SQL
8 137 (2.33%) VB
9 124 (2.11%) Shell Script
10 115 (1.96%) Perl
11 110 (1.87%) VBA
12 86 (1.47%) Python
13 81 (1.38%) PHP
14 79 (1.35%) Bash Shell
15 63 (1.07%) VBScript
16 59 (1.01%) C
17 48 (0.82%) VB.NET
18 43 (0.73%) C++
19 22 (0.37%) Ruby
20 20 (0.34%) RPG
Qualifications
1 557 (9.49%) Degree
2 297 (5.06%) Microsoft Certification
3 183 (3.12%) MCSE
4 171 (2.91%) ITIL Certification
5 159 (2.71%) MCP
6 150 (2.56%) Security Cleared
7 143 (2.44%) Cisco Certification
8 129 (2.20%) CCNA
9 110 (1.87%) MCSA
10 98 (1.67%) SC Cleared
11 80 (1.36%) MCITP
12 63 (1.07%) ITIL Foundation Certificate
13 42 (0.72%) MCDST
14 38 (0.65%) VMware Certified Professional (VCP)
15 32 (0.55%) CCA
15 32 (0.55%) CCNP
16 29 (0.49%) MCTS
17 19 (0.32%) MOS
18 17 (0.29%) CISSP
18 17 (0.29%) ISEB
Quality Assurance & Compliance
1 541 (9.22%) SLA
2 95 (1.62%) QA
3 55 (0.94%) ISO/IEC 27001
4 42 (0.72%) PCI DSS
5 38 (0.65%) Data Quality
6 10 (0.17%) HL7
7 9 (0.15%) Dodd-Frank
7 9 (0.15%) ISO 9001
8 8 (0.14%) ISO/IEC 20000
9 7 (0.12%) ISO 8583
10 5 (0.085%) Sarbanes-Oxley
11 4 (0.068%) DICOM
11 4 (0.068%) ISO 14001
12 3 (0.051%) MiFID
13 2 (0.034%) COBIT
13 2 (0.034%) FATCA
14 1 (0.017%) Disclosure Scotland
14 1 (0.017%) EMIR
14 1 (0.017%) PMBOK
14 1 (0.017%) Solvency II
System Software
1 1711 (29.15%) Active Directory
2 373 (6.36%) VMware Infrastructure
3 214 (3.65%) Hyper-V
4 148 (2.52%) XenApp
5 84 (1.43%) vSphere
6 62 (1.06%) XenDesktop
7 41 (0.70%) Terminal Services
8 37 (0.63%) VMware ESX
9 29 (0.49%) IMail Server
9 29 (0.49%) VMware ESXi
10 28 (0.48%) Terminal Server
11 27 (0.46%) VMware Workstation
12 26 (0.44%) Oracle RAC
13 21 (0.36%) Virtual Servers
14 20 (0.34%) Virtual Desktop
15 15 (0.26%) Tivoli Workload Scheduler
16 14 (0.24%) Microsoft App-V
17 11 (0.19%) Virtual Machines
18 9 (0.15%) Citrix Presentation Server
19 8 (0.14%) XenServer
Systems Management
1 209 (3.56%) SCCM
2 78 (1.33%) Control-M
3 73 (1.24%) SCOM
4 61 (1.04%) Puppet
5 46 (0.78%) Nagios
6 45 (0.77%) WSUS
7 40 (0.68%) Microsoft Clustering
8 37 (0.63%) Backup Exec
9 31 (0.53%) Norton AntiVirus
10 27 (0.46%) OpenAM
11 22 (0.37%) Failover Clustering
12 20 (0.34%) OpenView
12 20 (0.34%) Tivoli
13 19 (0.32%) Cisco CUCM
13 19 (0.32%) DatAdvantage
13 19 (0.32%) ITRS Geneos
14 17 (0.29%) CA Wily
15 16 (0.27%) McAfee ePO
16 15 (0.26%) DameWare
17 14 (0.24%) WMI
Vendors
1 1939 (33.04%) Microsoft
2 657 (11.19%) VMware
3 654 (11.14%) Oracle
4 564 (9.61%) Citrix
5 457 (7.79%) Cisco
6 236 (4.02%) SAP
7 222 (3.78%) HP
8 180 (3.07%) IBM
9 139 (2.37%) iManage
10 137 (2.33%) Apple
11 91 (1.55%) Red Hat
12 80 (1.36%) Bloomberg
13 79 (1.35%) Remedy
14 75 (1.28%) Salesforce.com
15 73 (1.24%) Dell
16 71 (1.21%) Sun
17 67 (1.14%) Avaya
18 66 (1.12%) CheckPoint
18 66 (1.12%) Google
19 63 (1.07%) Informatica
Selby, North Yorkshire
OSM Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 19 hours ago
Nottingham, Nottinghamshire
Recital Consulting
Salary: £17000 - £19400 Per Annum 25 days holiday, Training and support, fun s
Posted: Yesterday
Bury St. Edmunds, Suffolk
Capita Resourcing - IT Resourcing
Salary: £18000 - £30000 per annum + benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £35000 - £45000 per annum + Bonus + Benefits + Training
Posted: 21 hours ago
Beckenham, Kent
Ashdown IT
Salary: £22000 - £28000 per annum
Posted: Yesterday
County Durham
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: Yesterday
Newport, Gwent
CPS Group UK
Salary: £20000 - £26000 per annum + Pension, Healthcare, Bonus
Posted: 2 days ago
Bury St. Edmunds, Suffolk
Capita Resourcing - IT Resourcing
Salary: £18000 - £28000 per annum + Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £35000 - £50000 per annum + Bonus + Benefits + Training
Posted: Yesterday
City, London
Harrington Starr
Salary: £45000 - £65000 per annum + Bonus + Benefits + Training
Posted: 16 hours ago
Hemel Hempstead, Hertfordshire
ReThink Recruitment
Salary: £20000 - £25000.00 per annum + £7656 PA Shift Allowance
Posted: 2 days ago
Leicestershire
Rebel Recruitment
Salary: From £20,000 to £22,000 per annum
Posted: Yesterday
Chichester, West Sussex
X4 Group
Salary: £23k - 30k per year + benefits
Posted: Yesterday
Oxfordshire
Spring Technology
Salary: £22000.00 - £26000.00 per annum
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £30000 - £36000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Tria Recruitment
Salary: £30000 - £35000 per annum + benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 - £45000 per annum
Posted: 18 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £40000 per annum + Benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
First Point
Salary: £35000.00 - £45000.00 per annum
Posted: Yesterday
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: Yesterday
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: Yesterday
Solihull, West Midlands (County)
Clearwater People Solutions
Salary: £31500 Per Annum benefits
Posted: 3 days ago
Edinburgh, Midlothian
Net Talent
Salary: £23000 - £27000 per annum + benefits
Posted: 3 days ago
Sheffield, South Yorkshire
Modis International
Salary: £22000 - £28000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £30,000 to £40,000 per annum + bonus + benefits!
Posted: Yesterday
Kidderminster, Worcestershire
ComputerWorld Personnel Ltd
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Spring Technology
Salary: £35000 - £45000 per annum + + Benefits
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 2 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 2 days ago