The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 85 94 93
Rank change year-on-year
+9 -1
Permanent jobs requiring a Support Analyst 3459 3475 3295
As % of all permanent IT jobs located in the UK 3.14% 2.94% 3.02%
As % of the Job Titles category 3.32% 3.10% 3.19%
Number of salaries quoted 3031 3035 2897
Average salary £31,500 £32,500 £31,500
Average salary % change year-on-year
-3.07% +3.17%
90% offered a salary of more than £21,500 £21,500 £22,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £27,000 £27,500 £27,500
% change year-on-year
-1.81% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104076 112022 103310
As % of all permanent IT jobs located in the UK 94.62% 94.62% 94.69%
Number of salaries quoted 85215 91280 86022
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 6 May 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 3303 £31,500 -3.07% 322
London +20 1647 £37,500 -2.59% 116
South East +18 660 £26,500 -7.01% 67
City of London +9 419 £42,500 - 43
East of England -2 280 £30,000 - 36
Yorkshire +14 186 £25,500 -5.55% 26
South West +3 175 £26,500 +1.92% 26
Surrey +55 151 £27,250 -6.03% 12
Hampshire +35 131 £25,000 - 15
West Midlands -31 130 £25,000 - 12
West Yorkshire -4 125 £27,500 +1.85% 16
Hertfordshire +10 121 £32,000 +16.36% 18
North West -40 118 £26,000 +4.00% 24
East Midlands +14 105 £27,500 -8.33% 10
Berkshire -27 92 £30,000 +9.09% 13
Leeds -10 83 £27,500 -11.29% 11
Buckinghamshire -33 63 £28,500 -16.17% 6
Oxfordshire +6 62 £25,500 - 11
Manchester -22 61 £26,000 +8.33% 14
Scotland -4 60 £25,750 -6.36% 8
East Sussex +9 56 £25,000 -7.40% 3
West Sussex -10 55 £27,750 -0.89% 6
Wiltshire +38 54 £33,250 +27.88% 4
Kent +46 52 £24,750 +1.02%
Bristol +14 52 £30,000 +3.44% 6
Milton Keynes -29 51 £28,750 -15.44% 3
Brighton +21 50 £24,250 -19.16% 1
Northamptonshire -7 47 £24,250 -23.01% 4
Bedfordshire +4 45 £40,000 +45.45% 1
Essex -30 44 £28,000 -13.84% 5

Support Analyst
Top 30 Related IT Skills

For the 6 months to 6 May 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3303 (48.58%) Windows
2 2413 (35.49%) SQL
3 2401 (35.31%) Microsoft
4 1861 (27.37%) Active Directory
5 1809 (26.61%) Finance
6 1668 (24.53%) ITIL
7 1555 (22.87%) MS Excel
8 1491 (21.93%) MS Office
9 1291 (18.99%) SQL Server
10 1107 (16.28%) Windows 7
11 999 (14.69%) Oracle
12 889 (13.08%) Linux
13 840 (12.35%) MS Exchange
14 814 (11.97%) UNIX
15 794 (11.68%) Citrix
16 771 (11.34%) Degree
17 734 (10.80%) Windows Server 2008
18 684 (10.06%) VMware
19 635 (9.34%) Analytical Skills
20 598 (8.80%) Java
21 594 (8.74%) SLA
22 578 (8.50%) .NET
23 542 (7.97%) Windows XP
24 489 (7.19%) Microsoft Certification
25 449 (6.60%) Blackberry
26 441 (6.49%) TCP/IP
27 430 (6.32%) Banking
28 424 (6.24%) IIS
29 421 (6.19%) Windows Server 2003
30 413 (6.07%) VMware Infrastructure

Support Analyst
Top Related IT Skills by Category

For the 6 months to 6 May 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 840 (12.35%) MS Exchange
2 424 (6.24%) IIS
3 367 (5.40%) SharePoint
4 314 (4.62%) Exchange Server 2010
5 184 (2.71%) Tomcat
6 172 (2.53%) Blackberry Enterprise Server
7 159 (2.34%) Apache
8 153 (2.25%) Exchange Server 2007
9 129 (1.90%) WebLogic
10 93 (1.37%) Exchange Server 2013
11 91 (1.34%) WorkSite
12 89 (1.31%) Exchange Server 2003
13 84 (1.24%) Lync
14 75 (1.10%) WebSphere
15 74 (1.09%) JBoss
16 49 (0.72%) IBM Notes
17 47 (0.69%) WebSphere Application Server
18 41 (0.60%) SharePoint 2010
19 39 (0.57%) Oracle SOA Suite
19 39 (0.57%) CMS
Applications
1 1555 (22.87%) MS Excel
2 1491 (21.93%) MS Office
3 171 (2.52%) MS PowerPoint
4 28 (0.41%) MS Visio
5 20 (0.29%) Spreadsheet
6 19 (0.28%) MS Project
7 8 (0.12%) Acrobat
8 7 (0.10%) Adobe Creative Suite
9 6 (0.088%) Adobe Illustrator
9 6 (0.088%) Photoshop
10 4 (0.059%) Final Cut Pro
11 3 (0.044%) InDesign
11 3 (0.044%) InfoPath
11 3 (0.044%) S-PLUS
12 2 (0.029%) SPSS
12 2 (0.029%) Adobe Captivate
12 2 (0.029%) PrintSoft PReS
12 2 (0.029%) PowerPivot
13 1 (0.015%) SOLIDWORKS
13 1 (0.015%) AutoCAD
Business Applications
1 138 (2.03%) Oracle EBS
2 133 (1.96%) Oracle EBS R12
3 109 (1.60%) Dynamics CRM
4 73 (1.07%) Oracle General Ledger
5 67 (0.99%) Oracle Receivables
6 54 (0.79%) Dynamics AX
7 48 (0.71%) Oracle Assets
8 41 (0.60%) Oracle Payables
8 41 (0.60%) SAP FI
9 37 (0.54%) SAP CO
10 36 (0.53%) SAP FI/CO
11 35 (0.51%) Oracle Financials
12 32 (0.47%) SAP SD
12 32 (0.47%) thinkFolio
12 32 (0.47%) Oracle AGIS
13 30 (0.44%) Oracle Cash Management
14 27 (0.40%) Agresso
15 26 (0.38%) Markit EDM
15 26 (0.38%) Magento
16 24 (0.35%) Dynamics NAV
Cloud Services
1 114 (1.68%) Office 365
2 97 (1.43%) SaaS
3 30 (0.44%) Microsoft Azure
3 30 (0.44%) Amazon AWS
4 28 (0.41%) Cloud Computing
5 26 (0.38%) Mimecast
6 18 (0.26%) Google Apps
7 8 (0.12%) IaaS
8 7 (0.10%) Symantec.cloud
8 7 (0.10%) PaaS
9 3 (0.044%) Google Analytics
9 3 (0.044%) Joyent
9 3 (0.044%) Yammer
10 2 (0.029%) Dropbox
11 1 (0.015%) Google Drive
11 1 (0.015%) Force.com
11 1 (0.015%) Amazon EC2
Communications & Networking
1 441 (6.49%) TCP/IP
2 381 (5.60%) Firewall
3 374 (5.50%) LAN
4 332 (4.88%) WAN
5 317 (4.66%) DNS
6 277 (4.07%) VPN
7 250 (3.68%) DHCP
8 236 (3.47%) Internet
9 209 (3.07%) SAN
10 173 (2.54%) VoIP
11 80 (1.18%) Wireless
12 72 (1.06%) IP Telephony
13 71 (1.04%) FTP
14 65 (0.96%) Wi-Fi
15 58 (0.85%) VLAN
16 57 (0.84%) Network Security
17 48 (0.71%) HTTP
18 42 (0.62%) Cisco IOS
19 39 (0.57%) SMTP
20 38 (0.56%) Ethernet
Database & Business Intelligence
1 1291 (18.99%) SQL Server
2 214 (3.15%) MySQL
3 190 (2.79%) SQL Server Reporting Services
4 168 (2.47%) SQL Server 2008
5 159 (2.34%) Relational Database
6 156 (2.29%) Oracle Database
7 120 (1.76%) SQL Server 2005
8 102 (1.50%) SQL Server Integration Services
9 92 (1.35%) SQL Server 2012
10 84 (1.24%) Crystal Reports
11 79 (1.16%) Oracle Reports
12 44 (0.65%) DB2
13 42 (0.62%) Oracle Database 11g
14 38 (0.56%) Data Warehouse
15 37 (0.54%) RDBMS
16 36 (0.53%) Data Mining
16 36 (0.53%) MS Access
17 27 (0.40%) PostgreSQL
18 26 (0.38%) Oracle Database 10g
19 25 (0.37%) Oracle BI EE
Development Applications
1 54 (0.79%) Visual Studio
2 47 (0.69%) Subversion
3 44 (0.65%) JIRA
4 36 (0.53%) Team Foundation Server
5 35 (0.51%) Oracle Forms
5 35 (0.51%) Toad
6 25 (0.37%) Eclipse
7 21 (0.31%) Maven
8 19 (0.28%) VSS/SourceSafe
9 18 (0.26%) VisualVM
9 18 (0.26%) SQL Server Management Studio (SSMS)
10 14 (0.21%) Git (software)
11 13 (0.19%) MSI
12 10 (0.15%) Selenium
13 9 (0.13%) JUnit
14 8 (0.12%) Jenkins
15 7 (0.10%) Visual Studio Team System
16 6 (0.088%) JMeter
17 5 (0.074%) MSBuild
18 4 (0.059%) WebDriver
General
1 1809 (26.61%) Finance
2 430 (6.32%) Banking
3 399 (5.87%) Front Office
4 296 (4.35%) Law
5 267 (3.93%) Retail
6 236 (3.47%) Legal
7 217 (3.19%) Investment Banking
8 181 (2.66%) Back Office
9 155 (2.28%) Financial Institution
10 131 (1.93%) Telecoms
11 103 (1.51%) Advertising
12 93 (1.37%) Manufacturing
13 75 (1.10%) Marketing
13 75 (1.10%) German Language
14 59 (0.87%) Billing
15 44 (0.65%) Publishing
16 41 (0.60%) French Language
17 39 (0.57%) General Ledger
18 33 (0.49%) Games
19 20 (0.29%) Italian Language
Libraries, Frameworks & Software Standards
1 578 (8.50%) .NET
2 321 (4.72%) XML
3 267 (3.93%) HTML
4 202 (2.97%) ASP.NET
5 153 (2.25%) Web Services
5 153 (2.25%) FIX Protocol
6 137 (2.02%) Middleware
7 127 (1.87%) CSS
8 120 (1.76%) J2EE
9 60 (0.88%) Spring
10 53 (0.78%) jQuery
11 51 (0.75%) XSLT
12 48 (0.71%) .NET Framework
13 44 (0.65%) WCF
14 40 (0.59%) Oracle Fusion
15 36 (0.53%) ASP.NET MVC
15 36 (0.53%) SOAP
16 28 (0.41%) COM+
17 27 (0.40%) Software Packaging
17 27 (0.40%) HTML5
Miscellaneous
1 635 (9.34%) Analytical Skills
2 449 (6.60%) Blackberry
3 270 (3.97%) Computer Science
4 211 (3.10%) Management Information System
5 178 (2.62%) Fixed Income
6 168 (2.47%) Hedge funds
7 158 (2.32%) Foreign Exchange (FX)
8 145 (2.13%) Derivative
9 128 (1.88%) Equities
10 120 (1.76%) Mathematics
11 103 (1.51%) Client/Server
12 100 (1.47%) Enterprise Software
13 76 (1.12%) iPhone
14 73 (1.07%) Fat Client
14 73 (1.07%) Thin Client
15 57 (0.84%) Video Conferencing
16 51 (0.75%) PDA
17 47 (0.69%) User Experience
18 45 (0.66%) iPad
19 33 (0.49%) CMDB
Operating Systems
1 3303 (48.58%) Windows
2 1107 (16.28%) Windows 7
3 889 (13.08%) Linux
4 814 (11.97%) UNIX
5 734 (10.80%) Windows Server 2008
6 542 (7.97%) Windows XP
7 421 (6.19%) Windows Server 2003
8 360 (5.29%) Windows Server 2012
9 335 (4.93%) Windows 8
10 131 (1.93%) Android
11 128 (1.88%) Solaris
12 92 (1.35%) Mac OS X
12 92 (1.35%) Windows Vista
13 78 (1.15%) Red Hat Enterprise Linux
14 77 (1.13%) Apple iOS
15 71 (1.04%) AIX
16 39 (0.57%) Windows 2000 Server
17 34 (0.50%) Mac OS
18 30 (0.44%) CentOS
19 22 (0.32%) Mac OS X Server
Processes & Methodologies
1 1668 (24.53%) ITIL
2 411 (6.05%) Service Management
3 344 (5.06%) CRM
4 304 (4.47%) Service Delivery
5 301 (4.43%) Incident Management
6 282 (4.15%) Problem Management
7 261 (3.84%) ERP
8 245 (3.60%) Project Management
9 199 (2.93%) Change Management
10 182 (2.68%) Root Cause Analysis
11 171 (2.52%) E-Commerce
12 169 (2.49%) Disaster Recovery
13 159 (2.34%) Mentoring
14 156 (2.29%) Business Intelligence
14 156 (2.29%) Asset Management
15 151 (2.22%) Document Management
15 151 (2.22%) Time Management
16 149 (2.19%) Continuous Improvement
17 140 (2.06%) Change Control
18 137 (2.02%) Investment Management
Programming Languages
1 2413 (35.49%) SQL
2 598 (8.80%) Java
3 342 (5.03%) C#
4 264 (3.88%) Perl
5 223 (3.28%) JavaScript
6 202 (2.97%) Shell Script
7 199 (2.93%) T-SQL
8 171 (2.52%) PL/SQL
9 152 (2.24%) VB
10 150 (2.21%) PowerShell
11 139 (2.04%) Python
12 115 (1.69%) VBA
13 93 (1.37%) Bash Shell
14 92 (1.35%) C++
15 87 (1.28%) PHP
16 78 (1.15%) VB.NET
17 77 (1.13%) VBScript
18 73 (1.07%) C
19 31 (0.46%) Korn
20 18 (0.26%) XPath
Qualifications
1 771 (11.34%) Degree
2 489 (7.19%) Microsoft Certification
3 297 (4.37%) MCSE
4 292 (4.29%) MCP
5 227 (3.34%) ITIL Certification
6 152 (2.24%) MCSA
7 139 (2.04%) Cisco Certification
8 119 (1.75%) CCNA
9 114 (1.68%) Security Cleared
10 100 (1.47%) MCITP
11 96 (1.41%) SC Cleared
12 80 (1.18%) ITIL Foundation Certificate
13 50 (0.74%) MOS
14 48 (0.71%) MCDST
15 37 (0.54%) HND
15 37 (0.54%) A+ Certification
16 33 (0.49%) MCTS
17 30 (0.44%) VMware Certified Professional (VCP)
17 30 (0.44%) CCNP
18 27 (0.40%) Citrix Certification
Quality Assurance & Compliance
1 594 (8.74%) SLA
2 71 (1.04%) QA
3 51 (0.75%) ISO/IEC 27001
4 41 (0.60%) ISO 9001
5 14 (0.21%) COBIT
6 13 (0.19%) Sarbanes-Oxley
7 8 (0.12%) Solvency II
8 4 (0.059%) HL7
9 3 (0.044%) ISO 9000
10 2 (0.029%) PCI DSS
10 2 (0.029%) Data Quality
11 1 (0.015%) BS7799
System Software
1 1861 (27.37%) Active Directory
2 413 (6.07%) VMware Infrastructure
3 188 (2.77%) XenApp
4 163 (2.40%) Hyper-V
5 124 (1.82%) vSphere
6 95 (1.40%) XenDesktop
7 71 (1.04%) VMware ESX
8 42 (0.62%) Terminal Services
8 42 (0.62%) VMware ESXi
9 37 (0.54%) VMware Workstation
10 33 (0.49%) Citrix Presentation Server
11 23 (0.34%) IMail Server
12 22 (0.32%) Microsoft App-V
13 18 (0.26%) XenServer
14 9 (0.13%) ISA Server
15 8 (0.12%) Samba
15 8 (0.12%) Xen
15 8 (0.12%) Terminal Server
15 8 (0.12%) vCloud
16 4 (0.059%) Forefront TMG
Systems Management
1 219 (3.22%) SCCM
2 63 (0.93%) Nagios
3 47 (0.69%) Control-M
4 45 (0.66%) WSUS
5 43 (0.63%) Backup Exec
6 41 (0.60%) Norton AntiVirus
7 33 (0.49%) NetBackup
8 23 (0.34%) SCOM
9 22 (0.32%) Opsview
10 20 (0.29%) Puppet
10 20 (0.29%) OpenView
10 20 (0.29%) Tivoli
11 19 (0.28%) ARCserve
12 17 (0.25%) Oracle Enterprise Manager
13 16 (0.24%) AirWatch
14 15 (0.22%) McAfee ePO
15 12 (0.18%) Symantec Enterprise Vault
16 10 (0.15%) HP SIM
16 10 (0.15%) Systems Management Server (SMS)
17 9 (0.13%) ZABBIX
Vendors
1 2401 (35.31%) Microsoft
2 999 (14.69%) Oracle
3 794 (11.68%) Citrix
4 684 (10.06%) VMware
5 401 (5.90%) Cisco
6 257 (3.78%) HP
7 196 (2.88%) SAP
8 170 (2.50%) Apple
9 146 (2.15%) Sybase
10 139 (2.04%) IBM
11 132 (1.94%) Bloomberg
12 103 (1.51%) Dell
13 101 (1.49%) ServiceNow
14 94 (1.38%) Avaya
15 92 (1.35%) Reuters
15 92 (1.35%) Red Hat
16 85 (1.25%) Symantec
17 77 (1.13%) Google
18 73 (1.07%) Salesforce.com
19 70 (1.03%) LANDesk
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £25000 - £28000 per annum + Benefits
Posted: 2 hours ago
City, London
Capita Resourcing - IT Resourcing
Salary: £30000 - £40000 per annum + benefits
Posted: 2 hours ago
London
ComputAppoint
Salary: £34000 - £37000 per annum
Posted: 2 hours ago
York, North Yorkshire
Searchability
Salary: £30000 - £45000 per annum + benefits
Posted: 2 hours ago
Chard, Somerset
Xist4 IT Recruitment
Salary: £40-45,000 + Bens
Posted: 2 hours ago
Potters Bar, Hertfordshire
Understanding Recruitment
Salary: £21000 - £31000 per annum + Benefits
Posted: 3 hours ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £20,000 to £25,000 per annum plus benefits & bonus
Posted: 3 hours ago
Banbury, Oxfordshire
Road Safety Analysis Limited
Salary: From £18,000 to £25,000 per annum (depending on experience)
Posted: 3 hours ago
Edinburgh & Lothians
Entrust People Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 3 hours ago
London
Nicoll Curtin
Salary: £55000 - £75000 per annum + Bonus + Benefits
Posted: 3 hours ago
Yeovil, Somerset
Austin Fraser
Salary: £20000.00 - £25000.00 per annum
Posted: 4 hours ago
Guildford, Surrey
Eutopia Solutions Ltd
Salary: £20000.00 - £29500.00 per annum + package
Posted: 4 hours ago
Farnborough, Hampshire
Zorba Consulting Limited
Salary: £25k - 35k per year + bonus + bens
Posted: 4 hours ago
Chester, Cheshire
Search Consultancy
Posted: 4 hours ago
City, London
Goldman Sachs
Posted: 4 hours ago
Manchester, Lancashire
Ascent People Ltd
Salary: £30000 - £35000 per annum + Car allowance + Benefits
Posted: 4 hours ago
City, London
MACQUARIE
Posted: 4 hours ago
Nottingham, Nottinghamshire
Momentum Resourcing
Salary: £50,000 per annum
Posted: 4 hours ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £17000 - £20000 per annum
Posted: 4 hours ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,000 to £21,000 per annum
Posted: 5 hours ago