The first table below looks at the demand for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Support Analyst
Rank 79 83 84
Rank change year-on-year
+4 +1
Permanent jobs requiring a Support Analyst 3811 3347 3726
As % of all permanent IT jobs located in the UK 3.25% 3.08% 3.16%
As % of the Job Titles category 3.44% 3.26% 3.32%
Number of salaries quoted 3382 2937 3261
Average salary £30,000 £32,500 £32,500
Average salary % change year-on-year
-7.69% -
90% offered a salary of more than £21,500 £21,000 £22,000
10% offered a salary of more than £50,000 £52,500 £55,000
UK excluding London average salary £27,000 £27,500 £30,000
% change year-on-year
-1.81% -8.33%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110640 102566 112158
As % of all permanent IT jobs located in the UK 94.41% 94.27% 95.10%
Number of salaries quoted 90375 84963 96161
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 25 July 2014 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 3587 £30,000 -7.69% 362
London +7 1544 £37,500 -11.76% 162
South East -5 765 £27,500 -8.33% 67
City of London +12 451 £40,000 -11.11% 66
East of England +8 289 £28,000 -0.16% 22
Yorkshire +13 288 £26,250 +5.00% 27
West Yorkshire +22 222 £26,000 -8.77% 17
South West +26 196 £24,500 -14.03% 27
Surrey +21 189 £30,000 +3.44% 15
North West -5 189 £25,000 - 12
West Midlands -1 165 £27,500 - 16
Leeds 0 149 £28,500 -5.00% 11
Berkshire -6 143 £26,500 -24.28% 9
East Midlands +3 139 £27,000 - 22
Manchester +3 124 £24,250 -4.90% 6
Scotland +5 121 £32,000 +6.66% 22
Hertfordshire +29 116 £27,250 -9.16% 2
Hampshire -28 100 £28,000 -13.84% 10
East Sussex +43 85 £25,000 -16.66% 6
Brighton +41 80 £28,000 +16.66% 4
Buckinghamshire -3 78 £28,000 +9.80% 10
Essex +30 67 £28,500 -14.28% 5
Northamptonshire +13 64 £29,000 +26.08% 8
Oxfordshire +18 61 £26,000 +4.00% 11
Milton Keynes -1 61 £28,000 +1.81% 4
West Sussex -34 60 £29,000 -6.45% 2
Glasgow -10 57 £25,000 -16.66% 7
Kent +21 55 £24,750 -9.17% 4
Northampton +4 53 £30,500 +22.00% 4
Somerset -5 50 £24,000 +6.66% 5

Support Analyst
Top 30 Related IT Skills

For the 6 months to 25 July 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3466 (47.36%) Windows
2 2677 (36.58%) SQL
3 2549 (34.83%) Microsoft
4 1902 (25.99%) Active Directory
5 1866 (25.50%) Finance
6 1697 (23.19%) MS Excel
7 1659 (22.67%) ITIL
8 1637 (22.37%) MS Office
9 1381 (18.87%) SQL Server
10 1156 (15.80%) Windows 7
11 1130 (15.44%) Oracle
12 1035 (14.14%) Windows Server 2008
13 869 (11.87%) UNIX
14 844 (11.53%) Linux
15 832 (11.37%) MS Exchange
16 828 (11.31%) Windows XP
17 817 (11.16%) Citrix
18 814 (11.12%) VMware
19 779 (10.64%) Degree
20 725 (9.91%) Windows Server 2003
21 717 (9.80%) SLA
22 712 (9.73%) Java
23 672 (9.18%) .NET
24 641 (8.76%) TCP/IP
25 511 (6.98%) Microsoft Certification
26 500 (6.83%) Blackberry
27 498 (6.81%) Cisco
28 496 (6.78%) Firewall
29 479 (6.55%) LAN
30 452 (6.18%) Banking

Support Analyst
Top Related IT Skills by Category

For the 6 months to 25 July 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 832 (11.37%) MS Exchange
2 428 (5.85%) SharePoint
3 389 (5.32%) IIS
4 385 (5.26%) Exchange Server 2010
5 227 (3.10%) Blackberry Enterprise Server
6 219 (2.99%) Exchange Server 2007
7 213 (2.91%) Tomcat
8 178 (2.43%) Apache
9 154 (2.10%) WebSphere
10 107 (1.46%) Exchange Server 2003
11 98 (1.34%) IBM Notes
12 91 (1.24%) WorkSite
13 87 (1.19%) Lync
14 80 (1.09%) WebLogic
15 71 (0.97%) WebSphere Application Server
16 67 (0.92%) Exchange Server 2013
17 65 (0.89%) CMS
18 48 (0.66%) SharePoint 2010
19 45 (0.61%) MQSeries
20 42 (0.57%) Lotus Domino
Applications
1 1697 (23.19%) MS Excel
2 1637 (22.37%) MS Office
3 198 (2.71%) MS PowerPoint
4 42 (0.57%) MS Visio
5 34 (0.46%) MS Project
6 20 (0.27%) Spreadsheet
7 16 (0.22%) AutoCAD
8 13 (0.18%) InfoPath
9 11 (0.15%) Photoshop
10 8 (0.11%) InDesign
11 6 (0.082%) S-PLUS
12 3 (0.041%) Stata
12 3 (0.041%) SPSS
12 3 (0.041%) PrintSoft PReS
13 2 (0.027%) Revit
13 2 (0.027%) SketchUp
13 2 (0.027%) Acrobat
13 2 (0.027%) QuarkXPress
14 1 (0.014%) PowerPivot
14 1 (0.014%) Adobe Captivate
Business Applications
1 141 (1.93%) Oracle EBS
2 140 (1.91%) Oracle EBS R12
3 86 (1.18%) Oracle General Ledger
4 85 (1.16%) Oracle Applications
5 77 (1.05%) Oracle Receivables
6 74 (1.01%) Oracle Payables
7 73 (1.00%) Dynamics CRM
8 62 (0.85%) Oracle Financials
9 53 (0.72%) Oracle Cash Management
10 52 (0.71%) Dynamics AX
11 49 (0.67%) Oracle Assets
12 38 (0.52%) Oracle HRMS
13 35 (0.48%) Oracle 11i
14 31 (0.42%) Markit EDM
15 29 (0.40%) Oracle Subledger Accounting
16 28 (0.38%) Maximo
17 27 (0.37%) Magento
17 27 (0.37%) Remedy ITSM
18 25 (0.34%) Dynamics NAV
19 22 (0.30%) Oracle Payroll
Cloud Services
1 107 (1.46%) SaaS
2 96 (1.31%) Office 365
3 34 (0.46%) Amazon AWS
4 31 (0.42%) IaaS
5 25 (0.34%) Joyent
6 22 (0.30%) Microsoft Azure
7 9 (0.12%) Cloud Computing
8 5 (0.068%) PaaS
9 4 (0.055%) Google Apps
10 3 (0.041%) Taleo
11 2 (0.027%) Amazon EC2
12 1 (0.014%) Amazon S3
12 1 (0.014%) Route 53
12 1 (0.014%) GitHub
12 1 (0.014%) ElastiCache
Communications & Networking
1 641 (8.76%) TCP/IP
2 496 (6.78%) Firewall
3 479 (6.55%) LAN
4 419 (5.73%) WAN
5 412 (5.63%) DNS
6 351 (4.80%) DHCP
7 304 (4.15%) Internet
8 296 (4.04%) VPN
9 239 (3.27%) SAN
10 165 (2.25%) VoIP
11 126 (1.72%) FTP
12 118 (1.61%) Wireless
13 81 (1.11%) Intranet
14 80 (1.09%) HTTP
15 75 (1.02%) Network Security
16 71 (0.97%) Cisco IOS
17 68 (0.93%) NAS
18 65 (0.89%) Wi-Fi
19 52 (0.71%) SMTP
20 50 (0.68%) VLAN
Database & Business Intelligence
1 1381 (18.87%) SQL Server
2 261 (3.57%) SQL Server Reporting Services
3 239 (3.27%) SQL Server 2008
3 239 (3.27%) Relational Database
4 234 (3.20%) Oracle Database
5 207 (2.83%) MySQL
6 180 (2.46%) SQL Server 2005
7 179 (2.45%) SQL Server Integration Services
8 121 (1.65%) Crystal Reports
9 120 (1.64%) Oracle Reports
10 105 (1.43%) RDBMS
11 85 (1.16%) DB2
12 66 (0.90%) SQL Server 2012
13 64 (0.87%) Oracle Database 11g
13 64 (0.87%) MS Access
14 60 (0.82%) Data Warehouse
15 57 (0.78%) Oracle Database 10g
16 52 (0.71%) Oracle Discoverer
17 38 (0.52%) SQL Server Analysis Services
18 34 (0.46%) Oracle ODI
Development Applications
1 62 (0.85%) Oracle Forms
2 60 (0.82%) Visual Studio
3 50 (0.68%) Git (software)
4 49 (0.67%) Team Foundation Server
5 39 (0.53%) JIRA
6 35 (0.48%) JUnit
7 33 (0.45%) SQL Server Management Studio (SSMS)
8 31 (0.42%) Selenium
9 28 (0.38%) Subversion
9 28 (0.38%) Toad
10 27 (0.37%) JMeter
11 25 (0.34%) Firebug
12 18 (0.25%) Eclipse
13 17 (0.23%) Oracle APEX
14 15 (0.20%) MSI
15 11 (0.15%) ClearQuest
15 11 (0.15%) VSS/SourceSafe
15 11 (0.15%) Maven
16 9 (0.12%) Hudson
17 8 (0.11%) TeamCity
General
1 1866 (25.50%) Finance
2 452 (6.18%) Banking
3 381 (5.21%) Front Office
4 327 (4.47%) Law
5 274 (3.74%) Retail
6 259 (3.54%) Legal
7 191 (2.61%) Investment Banking
8 147 (2.01%) Telecoms
9 137 (1.87%) Back Office
10 120 (1.64%) Manufacturing
11 106 (1.45%) Financial Institution
12 95 (1.30%) Advertising
13 83 (1.13%) Marketing
14 63 (0.86%) French Language
15 54 (0.74%) German Language
16 53 (0.72%) Publishing
17 48 (0.66%) Billing
18 31 (0.42%) General Ledger
19 29 (0.40%) Dutch Language
20 26 (0.36%) Electronics
Libraries, Frameworks & Software Standards
1 672 (9.18%) .NET
2 394 (5.38%) HTML
3 381 (5.21%) XML
4 233 (3.18%) CSS
5 220 (3.01%) ASP.NET
6 180 (2.46%) Web Services
7 161 (2.20%) J2EE
8 134 (1.83%) Middleware
9 78 (1.07%) Spring
10 61 (0.83%) SOAP
11 60 (0.82%) .NET Framework
12 58 (0.79%) jQuery
13 57 (0.78%) Hibernate
14 46 (0.63%) Software Packaging
14 46 (0.63%) Struts
15 43 (0.59%) DHTML
15 43 (0.59%) FIX Protocol
15 43 (0.59%) HTML5
16 36 (0.49%) JDBC
17 32 (0.44%) EDI
Miscellaneous
1 500 (6.83%) Blackberry
2 284 (3.88%) Computer Science
3 154 (2.10%) Equities
4 148 (2.02%) Management Information System
4 148 (2.02%) Derivative
5 118 (1.61%) Fixed Income
6 117 (1.60%) Foreign Exchange (FX)
7 115 (1.57%) Mathematics
7 115 (1.57%) Hedge funds
8 80 (1.09%) Statistics
9 72 (0.98%) Client/Server
10 71 (0.97%) iPhone
11 69 (0.94%) PDA
12 60 (0.82%) Video Conferencing
12 60 (0.82%) iPad
13 57 (0.78%) Clustering
14 54 (0.74%) Enterprise Software
15 50 (0.68%) AS400
16 46 (0.63%) EPoS
16 46 (0.63%) Open Source
Operating Systems
1 3466 (47.36%) Windows
2 1156 (15.80%) Windows 7
3 1035 (14.14%) Windows Server 2008
4 869 (11.87%) UNIX
5 844 (11.53%) Linux
6 828 (11.31%) Windows XP
7 725 (9.91%) Windows Server 2003
8 260 (3.55%) Windows 8
9 252 (3.44%) Windows Server 2012
10 168 (2.30%) Solaris
11 131 (1.79%) Mac OS X
12 108 (1.48%) Android
13 87 (1.19%) Red Hat Enterprise Linux
14 80 (1.09%) Apple iOS
15 78 (1.07%) Windows Vista
16 56 (0.77%) AIX
17 49 (0.67%) Windows 2000 Server
17 49 (0.67%) Mac OS
18 44 (0.60%) Windows 2000
19 22 (0.30%) HPUX
Processes & Methodologies
1 1659 (22.67%) ITIL
2 330 (4.51%) Service Delivery
3 306 (4.18%) Problem Management
4 273 (3.73%) Service Management
5 272 (3.72%) CRM
6 257 (3.51%) Incident Management
7 219 (2.99%) Change Management
8 211 (2.88%) Business Intelligence
9 200 (2.73%) Project Management
10 198 (2.71%) E-Commerce
11 187 (2.56%) ERP
12 183 (2.50%) Disaster Recovery
13 177 (2.42%) Change Control
13 177 (2.42%) Root Cause Analysis
14 169 (2.31%) Asset Management
15 144 (1.97%) Release Management
16 136 (1.86%) Document Management
17 133 (1.82%) Time Management
18 126 (1.72%) Investment Management
19 124 (1.69%) User Acceptance Testing
Programming Languages
1 2677 (36.58%) SQL
2 712 (9.73%) Java
3 436 (5.96%) C#
4 351 (4.80%) T-SQL
5 275 (3.76%) JavaScript
6 271 (3.70%) Perl
7 251 (3.43%) PL/SQL
8 178 (2.43%) VB
9 168 (2.30%) PowerShell
10 162 (2.21%) Python
11 140 (1.91%) Shell Script
11 140 (1.91%) PHP
12 109 (1.49%) VBA
13 105 (1.43%) C
14 104 (1.42%) Bash Shell
15 101 (1.38%) VB.NET
16 89 (1.22%) C++
17 50 (0.68%) VBScript
18 32 (0.44%) Groovy
19 31 (0.42%) VB6
Qualifications
1 779 (10.64%) Degree
2 511 (6.98%) Microsoft Certification
3 267 (3.65%) MCSE
4 254 (3.47%) MCP
5 189 (2.58%) ITIL Certification
6 169 (2.31%) MCITP
7 168 (2.30%) Cisco Certification
8 140 (1.91%) CCNA
9 120 (1.64%) Security Cleared
10 114 (1.56%) MCSA
11 79 (1.08%) SC Cleared
12 56 (0.77%) ITIL Foundation Certificate
13 51 (0.70%) CCNP
14 50 (0.68%) A+ Certification
15 42 (0.57%) MOS
16 35 (0.48%) MCDST
17 31 (0.42%) MCTS
18 30 (0.41%) HND
19 28 (0.38%) VMware Certified Professional (VCP)
20 26 (0.36%) Citrix Certification
Quality Assurance & Compliance
1 717 (9.80%) SLA
2 145 (1.98%) QA
3 60 (0.82%) ISO 9001
4 34 (0.46%) ISO/IEC 27001
5 22 (0.30%) Sarbanes-Oxley
6 7 (0.096%) Data Quality
7 6 (0.082%) COBIT
7 6 (0.082%) Solvency II
8 3 (0.041%) PCI DSS
9 2 (0.027%) HL7
9 2 (0.027%) DICOM
9 2 (0.027%) ISO 14001
9 2 (0.027%) GxP
9 2 (0.027%) BS7799
10 1 (0.014%) JSP 440
10 1 (0.014%) ISO/IEC 20000
10 1 (0.014%) ISO 9000
10 1 (0.014%) EMIR
System Software
1 1902 (25.99%) Active Directory
2 416 (5.68%) VMware Infrastructure
3 144 (1.97%) Hyper-V
4 138 (1.89%) XenApp
5 116 (1.59%) vSphere
6 74 (1.01%) VMware ESX
7 63 (0.86%) XenDesktop
8 53 (0.72%) Terminal Services
9 47 (0.64%) Citrix Presentation Server
10 40 (0.55%) VMware Workstation
11 36 (0.49%) IMail Server
12 34 (0.46%) VMware ESXi
13 22 (0.30%) XenServer
13 22 (0.30%) Microsoft App-V
14 20 (0.27%) Terminal Server
15 14 (0.19%) ISA Server
16 11 (0.15%) MetaFrame
17 10 (0.14%) VMware Server
18 8 (0.11%) Postfix
18 8 (0.11%) Xen
Systems Management
1 206 (2.81%) SCCM
2 72 (0.98%) Backup Exec
3 67 (0.92%) WSUS
4 52 (0.71%) Systems Management Server (SMS)
5 41 (0.56%) NetBackup
6 36 (0.49%) SCOM
6 36 (0.49%) Norton AntiVirus
7 35 (0.48%) Tivoli
8 34 (0.46%) Puppet
9 29 (0.40%) Oracle Enterprise Manager
10 24 (0.33%) Nagios
11 22 (0.30%) Tivoli Storage Manager
12 20 (0.27%) Control-M
12 20 (0.27%) DameWare
13 19 (0.26%) ITRS Geneos
14 15 (0.20%) McAfee ePO
15 13 (0.18%) Opscode Chef
16 12 (0.16%) ServiceCenter
17 10 (0.14%) Cisco CUCM
18 9 (0.12%) HP SIM
Vendors
1 2549 (34.83%) Microsoft
2 1130 (15.44%) Oracle
3 817 (11.16%) Citrix
4 814 (11.12%) VMware
5 498 (6.81%) Cisco
6 253 (3.46%) HP
7 230 (3.14%) Apple
8 203 (2.77%) SAP
9 175 (2.39%) IBM
10 148 (2.02%) Sybase
11 139 (1.90%) Symantec
12 120 (1.64%) Bloomberg
13 110 (1.50%) Lotus
14 108 (1.48%) JBoss
15 103 (1.41%) Dell
16 99 (1.35%) Red Hat
17 93 (1.27%) Remedy
18 92 (1.26%) Reuters
19 91 (1.24%) Avaya
20 76 (1.04%) Salesforce.com
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 1 hour ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 1 hour ago
West Sussex
ARC IT Recruitment Ltd
Posted: 1 hour ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: 1 hour ago
London
Coal IT Services
Salary: From £40,000 to £50,000 per annum + Bonus + Benefits
Posted: 1 hour ago
Bath, Avon
Edge Specialist Recruitment
Salary: £23000 - £24000 per annum + Pension, Healthcare
Posted: 2 hours ago
Abingdon, Oxfordshire
Cadence Resourcing
Salary: On Application
Posted: 2 hours ago
Brighton, East Sussex
ReThink Recruitment
Salary: £35000.00 - £45000.00 per annum
Posted: 2 hours ago
Northampton, Northamptonshire
IT Connections
Salary: £30,000 to £35,000
Posted: 2 hours ago
York, North Yorkshire
Harvey Nash plc
Salary: £24000 - £32000 per annum + benefits
Posted: 3 hours ago
Harlow, Essex
Cooper Lomaz Recruitment Ltd
Salary: £21k - 26k per year
Posted: 3 hours ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £30000 - £35000 per annum + bens
Posted: 3 hours ago
London
@ITS
Salary: From £45,000 to £50,000 per annum
Posted: 3 hours ago
Cambridge, Cambridgeshire
Circle Recruitment
Salary: £30000 - £35000 per annum + bens
Posted: 4 hours ago
Bedford, Bedfordshire
Ashdown IT
Salary: £24000 - £26000 per annum + Benefits
Posted: 4 hours ago
City, London
Informatiq Consulting
Posted: 4 hours ago
London
Capita Resourcing - IT Resourcing
Salary: £35000 - £45000 per annum + benefits
Posted: 4 hours ago
London
Harvey Nash plc
Salary: £27 - £28 per annum
Posted: 4 hours ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 4 hours ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £42000.00 per annum
Posted: 5 hours ago