The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 84 91 85
Rank change year-on-year
+7 -6
Permanent jobs requiring a Support Analyst 3399 3583 3403
As % of all permanent IT jobs located in the UK 3.18% 3.05% 3.13%
As % of the Job Titles category 3.36% 3.22% 3.30%
Number of salaries quoted 2961 3173 2947
Average salary £32,000 £32,500 £32,500
Average salary % change year-on-year
-1.53% -
90% offered a salary of more than £21,500 £21,500 £21,500
10% offered a salary of more than £55,000 £51,000 £52,500
UK excluding London average salary £27,000 £27,500 £27,500
% change year-on-year
-1.81% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 22 May 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 3235 £32,000 -1.53% 373
London +16 1574 £38,000 - 136
South East +23 690 £26,500 -7.01% 86
City of London +11 405 £42,500 - 46
East of England +3 280 £28,000 - 34
Yorkshire -4 177 £27,000 +1.88% 32
South West +2 174 £28,500 +14.00% 34
Surrey +51 160 £28,000 -5.08% 17
Hampshire +29 127 £25,000 -9.09% 13
Hertfordshire +6 124 £28,000 +1.81% 14
West Midlands -35 122 £25,000 -1.96% 23
North West -43 111 £26,250 +5.00% 12
West Yorkshire -17 108 £27,000 +1.88% 15
East Midlands +8 100 £25,000 -16.66% 11
Berkshire -12 100 £30,000 +9.09% 14
Leeds -20 71 £27,500 -9.83% 10
West Sussex -7 67 £30,000 +5.26% 8
Oxfordshire +21 63 £25,000 -1.96% 12
East Sussex +18 63 £25,000 -16.66% 5
Buckinghamshire -29 63 £27,500 -16.66% 9
Brighton +23 56 £24,000 -31.42% 5
Bristol +12 53 £26,750 -6.14% 11
Scotland -23 51 £27,500 -5.17% 17
Essex -24 51 £28,000 -8.19% 6
Milton Keynes -34 49 £27,500 -15.38% 4
Manchester -36 49 £26,000 +8.33% 6
Kent +24 46 £24,000 -4.00% 6
Wiltshire +18 44 £35,000 +44.32% 5
Reading +3 44 £30,000 +16.50% 4
Northamptonshire -8 44 £23,500 -27.69% 5

Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3289 (48.41%) Windows
2 2421 (35.63%) SQL
3 2365 (34.81%) Microsoft
4 1880 (27.67%) Active Directory
5 1755 (25.83%) Finance
6 1668 (24.55%) ITIL
7 1525 (22.45%) MS Excel
8 1470 (21.64%) MS Office
9 1325 (19.50%) SQL Server
10 1088 (16.01%) Windows 7
11 1016 (14.95%) Oracle
12 891 (13.11%) Linux
13 843 (12.41%) MS Exchange
14 794 (11.69%) UNIX
15 791 (11.64%) Citrix
16 766 (11.27%) Degree
17 730 (10.74%) Windows Server 2008
18 715 (10.52%) VMware
19 632 (9.30%) Analytical Skills
20 603 (8.88%) SLA
21 580 (8.54%) .NET
22 551 (8.11%) Java
23 529 (7.79%) Windows XP
24 490 (7.21%) Microsoft Certification
25 449 (6.61%) TCP/IP
26 434 (6.39%) Blackberry
27 422 (6.21%) Banking
28 419 (6.17%) VMware Infrastructure
29 415 (6.11%) Windows Server 2003
30 412 (6.06%) Service Management

Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 843 (12.41%) MS Exchange
2 400 (5.89%) IIS
3 368 (5.42%) SharePoint
4 303 (4.46%) Exchange Server 2010
5 168 (2.47%) Blackberry Enterprise Server
5 168 (2.47%) Tomcat
6 161 (2.37%) Apache
7 147 (2.16%) Exchange Server 2007
8 112 (1.65%) WebLogic
9 94 (1.38%) WorkSite
10 88 (1.30%) Exchange Server 2013
11 85 (1.25%) Exchange Server 2003
12 77 (1.13%) Lync
13 74 (1.09%) WebSphere
14 65 (0.96%) JBoss
15 44 (0.65%) WebSphere Application Server
16 42 (0.62%) IBM Notes
17 41 (0.60%) CMS
18 39 (0.57%) SharePoint 2010
19 37 (0.54%) Oracle Workflow
Applications
1 1525 (22.45%) MS Excel
2 1470 (21.64%) MS Office
3 158 (2.33%) MS PowerPoint
4 28 (0.41%) MS Visio
5 19 (0.28%) Spreadsheet
6 17 (0.25%) MS Project
7 8 (0.12%) Acrobat
8 7 (0.10%) Adobe Creative Suite
9 5 (0.074%) Photoshop
9 5 (0.074%) Adobe Illustrator
10 4 (0.059%) InfoPath
11 3 (0.044%) Final Cut Pro
11 3 (0.044%) InDesign
12 2 (0.029%) SPSS
12 2 (0.029%) S-PLUS
12 2 (0.029%) PowerPivot
13 1 (0.015%) SOLIDWORKS
13 1 (0.015%) AutoCAD
13 1 (0.015%) Adobe Captivate
13 1 (0.015%) PrintSoft PReS
Business Applications
1 139 (2.05%) Oracle EBS
2 138 (2.03%) Oracle EBS R12
3 106 (1.56%) Dynamics CRM
4 73 (1.07%) Oracle General Ledger
5 65 (0.96%) Oracle Receivables
6 56 (0.82%) Dynamics AX
7 44 (0.65%) Oracle Assets
8 43 (0.63%) SAP FI
9 39 (0.57%) Oracle Payables
10 38 (0.56%) SAP FI/CO
10 38 (0.56%) SAP CO
11 34 (0.50%) Markit EDM
12 33 (0.49%) Oracle AGIS
13 32 (0.47%) Oracle Financials
13 32 (0.47%) SAP SD
14 31 (0.46%) thinkFolio
14 31 (0.46%) Magento
15 28 (0.41%) Oracle Cash Management
16 25 (0.37%) Dynamics NAV
17 23 (0.34%) Oracle ERP
Cloud Services
1 119 (1.75%) Office 365
2 100 (1.47%) SaaS
3 36 (0.53%) Cloud Computing
4 30 (0.44%) Microsoft Azure
4 30 (0.44%) Amazon AWS
5 26 (0.38%) Mimecast
6 20 (0.29%) Google Apps
7 8 (0.12%) Google Analytics
8 7 (0.10%) IaaS
8 7 (0.10%) Symantec.cloud
9 6 (0.088%) PaaS
10 2 (0.029%) Dropbox
10 2 (0.029%) Yammer
11 1 (0.015%) Joyent
11 1 (0.015%) Amazon EC2
11 1 (0.015%) Google Drive
Communications & Networking
1 449 (6.61%) TCP/IP
2 379 (5.58%) LAN
3 361 (5.31%) Firewall
4 333 (4.90%) WAN
5 309 (4.55%) DNS
6 280 (4.12%) VPN
7 247 (3.64%) DHCP
8 231 (3.40%) Internet
9 207 (3.05%) SAN
10 176 (2.59%) VoIP
11 83 (1.22%) Wireless
12 67 (0.99%) IP Telephony
13 61 (0.90%) Network Security
14 59 (0.87%) FTP
15 56 (0.82%) Wi-Fi
16 55 (0.81%) VLAN
17 44 (0.65%) Cisco IOS
18 43 (0.63%) Intranet
19 42 (0.62%) HTTP
19 42 (0.62%) Ethernet
Database & Business Intelligence
1 1325 (19.50%) SQL Server
2 203 (2.99%) MySQL
3 190 (2.80%) SQL Server Reporting Services
4 170 (2.50%) Relational Database
5 163 (2.40%) SQL Server 2008
6 148 (2.18%) Oracle Database
7 113 (1.66%) SQL Server 2005
8 108 (1.59%) SQL Server Integration Services
9 94 (1.38%) Crystal Reports
10 89 (1.31%) SQL Server 2012
11 81 (1.19%) Oracle Reports
12 48 (0.71%) Data Warehouse
13 46 (0.68%) Oracle Database 11g
14 42 (0.62%) DB2
15 38 (0.56%) MS Access
16 36 (0.53%) RDBMS
17 34 (0.50%) Oracle BI EE
18 31 (0.46%) Data Mining
19 26 (0.38%) PostgreSQL
20 24 (0.35%) Oracle Database 10g
Development Applications
1 52 (0.77%) Visual Studio
2 48 (0.71%) Subversion
3 46 (0.68%) JIRA
4 36 (0.53%) Toad
5 35 (0.52%) Oracle Forms
6 33 (0.49%) Team Foundation Server
7 24 (0.35%) Eclipse
8 21 (0.31%) Maven
9 19 (0.28%) VSS/SourceSafe
10 16 (0.24%) SQL Server Management Studio (SSMS)
10 16 (0.24%) VisualVM
11 14 (0.21%) Git (software)
12 10 (0.15%) Selenium
13 8 (0.12%) MSI
13 8 (0.12%) JUnit
13 8 (0.12%) Jenkins
14 7 (0.10%) Visual Studio Team System
15 6 (0.088%) JMeter
16 5 (0.074%) MSBuild
16 5 (0.074%) PowerBuilder
General
1 1755 (25.83%) Finance
2 422 (6.21%) Banking
3 398 (5.86%) Front Office
4 309 (4.55%) Law
5 256 (3.77%) Retail
6 241 (3.55%) Legal
7 202 (2.97%) Investment Banking
8 194 (2.86%) Back Office
9 144 (2.12%) Financial Institution
10 128 (1.88%) Telecoms
11 107 (1.57%) Advertising
12 91 (1.34%) Manufacturing
13 78 (1.15%) Marketing
14 67 (0.99%) Billing
14 67 (0.99%) German Language
15 51 (0.75%) Publishing
16 41 (0.60%) General Ledger
17 39 (0.57%) Games
18 32 (0.47%) French Language
19 18 (0.26%) Italian Language
Libraries, Frameworks & Software Standards
1 580 (8.54%) .NET
2 319 (4.70%) XML
3 250 (3.68%) HTML
4 194 (2.86%) ASP.NET
5 164 (2.41%) Web Services
6 154 (2.27%) FIX Protocol
7 118 (1.74%) CSS
8 117 (1.72%) Middleware
9 110 (1.62%) J2EE
10 56 (0.82%) Spring
11 50 (0.74%) XSLT
12 48 (0.71%) .NET Framework
13 47 (0.69%) jQuery
14 45 (0.66%) WCF
15 36 (0.53%) ASP.NET MVC
16 34 (0.50%) Oracle Fusion
17 29 (0.43%) SOAP
18 27 (0.40%) HTML5
19 26 (0.38%) Software Packaging
20 25 (0.37%) COM+
Miscellaneous
1 632 (9.30%) Analytical Skills
2 434 (6.39%) Blackberry
3 280 (4.12%) Computer Science
4 220 (3.24%) Management Information System
5 181 (2.66%) Hedge funds
5 181 (2.66%) Fixed Income
6 159 (2.34%) Foreign Exchange (FX)
7 151 (2.22%) Derivative
8 139 (2.05%) Mathematics
9 124 (1.83%) Equities
10 98 (1.44%) Enterprise Software
11 94 (1.38%) Client/Server
12 75 (1.10%) Fat Client
12 75 (1.10%) Thin Client
13 73 (1.07%) iPhone
14 61 (0.90%) Video Conferencing
15 52 (0.77%) User Experience
16 49 (0.72%) PDA
17 43 (0.63%) iPad
18 35 (0.52%) CMDB
Operating Systems
1 3289 (48.41%) Windows
2 1088 (16.01%) Windows 7
3 891 (13.11%) Linux
4 794 (11.69%) UNIX
5 730 (10.74%) Windows Server 2008
6 529 (7.79%) Windows XP
7 415 (6.11%) Windows Server 2003
8 367 (5.40%) Windows Server 2012
9 330 (4.86%) Windows 8
10 121 (1.78%) Android
11 114 (1.68%) Solaris
12 96 (1.41%) Windows Vista
13 86 (1.27%) Mac OS X
14 71 (1.05%) Red Hat Enterprise Linux
14 71 (1.05%) Apple iOS
15 66 (0.97%) AIX
16 39 (0.57%) Windows 2000 Server
17 33 (0.49%) Mac OS
18 30 (0.44%) CentOS
19 20 (0.29%) Ubuntu
Processes & Methodologies
1 1668 (24.55%) ITIL
2 412 (6.06%) Service Management
3 338 (4.97%) CRM
4 309 (4.55%) Incident Management
5 292 (4.30%) Service Delivery
6 284 (4.18%) Problem Management
7 277 (4.08%) ERP
8 259 (3.81%) Project Management
9 205 (3.02%) Change Management
10 170 (2.50%) Disaster Recovery
11 165 (2.43%) Root Cause Analysis
11 165 (2.43%) Time Management
12 161 (2.37%) Asset Management
13 159 (2.34%) Business Intelligence
14 156 (2.30%) E-Commerce
15 150 (2.21%) Mentoring
16 146 (2.15%) Investment Management
17 144 (2.12%) Document Management
18 138 (2.03%) Workflow
19 137 (2.02%) Continuous Improvement
Programming Languages
1 2421 (35.63%) SQL
2 551 (8.11%) Java
3 329 (4.84%) C#
4 263 (3.87%) Perl
5 210 (3.09%) JavaScript
6 197 (2.90%) T-SQL
7 189 (2.78%) Shell Script
8 180 (2.65%) PL/SQL
9 155 (2.28%) PowerShell
10 152 (2.24%) VB
11 149 (2.19%) Python
12 113 (1.66%) VBA
13 91 (1.34%) PHP
14 89 (1.31%) Bash Shell
15 86 (1.27%) VB.NET
16 82 (1.21%) C++
17 78 (1.15%) C
18 77 (1.13%) VBScript
19 29 (0.43%) Korn
20 19 (0.28%) XPath
Qualifications
1 766 (11.27%) Degree
2 490 (7.21%) Microsoft Certification
3 289 (4.25%) MCSE
4 277 (4.08%) MCP
5 230 (3.39%) ITIL Certification
6 149 (2.19%) MCSA
7 147 (2.16%) Cisco Certification
8 129 (1.90%) CCNA
9 114 (1.68%) Security Cleared
10 99 (1.46%) MCITP
11 95 (1.40%) SC Cleared
12 80 (1.18%) ITIL Foundation Certificate
13 55 (0.81%) MOS
14 46 (0.68%) MCDST
15 39 (0.57%) HND
16 34 (0.50%) MCTS
17 33 (0.49%) CCNP
18 32 (0.47%) VMware Certified Professional (VCP)
19 31 (0.46%) A+ Certification
20 24 (0.35%) Citrix Certification
Quality Assurance & Compliance
1 603 (8.88%) SLA
2 77 (1.13%) QA
3 50 (0.74%) ISO/IEC 27001
4 36 (0.53%) ISO 9001
5 13 (0.19%) Sarbanes-Oxley
6 12 (0.18%) COBIT
7 8 (0.12%) Solvency II
8 4 (0.059%) HL7
8 4 (0.059%) ISO 9000
9 2 (0.029%) PCI DSS
9 2 (0.029%) Data Quality
10 1 (0.015%) Dodd-Frank
10 1 (0.015%) JSP 440
10 1 (0.015%) BS7799
System Software
1 1880 (27.67%) Active Directory
2 419 (6.17%) VMware Infrastructure
3 182 (2.68%) XenApp
4 159 (2.34%) Hyper-V
5 140 (2.06%) vSphere
6 95 (1.40%) XenDesktop
7 69 (1.02%) VMware ESX
8 46 (0.68%) Terminal Services
9 42 (0.62%) VMware ESXi
10 39 (0.57%) VMware Workstation
11 30 (0.44%) Citrix Presentation Server
12 22 (0.32%) IMail Server
13 19 (0.28%) XenServer
14 18 (0.26%) Microsoft App-V
15 9 (0.13%) ISA Server
16 8 (0.12%) Xen
17 7 (0.10%) vCloud
17 7 (0.10%) Samba
18 6 (0.088%) Terminal Server
19 4 (0.059%) Oracle RAC
Systems Management
1 217 (3.19%) SCCM
2 59 (0.87%) Nagios
3 50 (0.74%) Control-M
4 45 (0.66%) WSUS
5 42 (0.62%) Norton AntiVirus
6 40 (0.59%) Backup Exec
7 31 (0.46%) NetBackup
7 31 (0.46%) SCOM
8 20 (0.29%) OpenView
8 20 (0.29%) Opsview
9 19 (0.28%) Puppet
9 19 (0.28%) ARCserve
10 17 (0.25%) Oracle Enterprise Manager
11 16 (0.24%) McAfee ePO
11 16 (0.24%) AirWatch
12 15 (0.22%) Tivoli
13 12 (0.18%) Symantec Enterprise Vault
14 10 (0.15%) HP SIM
14 10 (0.15%) ITRS Geneos
15 9 (0.13%) Opscode Chef
Vendors
1 2365 (34.81%) Microsoft
2 1016 (14.95%) Oracle
3 791 (11.64%) Citrix
4 715 (10.52%) VMware
5 399 (5.87%) Cisco
6 255 (3.75%) HP
7 199 (2.93%) SAP
8 165 (2.43%) Apple
9 151 (2.22%) Sybase
10 140 (2.06%) Bloomberg
11 132 (1.94%) IBM
12 103 (1.52%) Reuters
13 102 (1.50%) ServiceNow
14 96 (1.41%) Dell
15 91 (1.34%) Avaya
16 89 (1.31%) Red Hat
17 80 (1.18%) Google
18 78 (1.15%) Symantec
19 69 (1.02%) Remedy
19 69 (1.02%) NetApp
North London
Understanding Recruitment
Posted: 17 hours ago
Hatfield, Hertfordshire
JM
Salary: £35000 - £45000 per annum + bonus
Posted: 20 hours ago
Hatfield, Hertfordshire
JM
Salary: £38000 - £45000 per annum + bonus
Posted: 20 hours ago
Chard, Somerset
XIST4 IT Recruitment Ltd
Salary: Bens
Posted: Yesterday
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: Yesterday
London
TEKsystems
Salary: £60000 - £75000 per annum + + bonus + benefits
Posted: Yesterday
London
TEKsystems
Salary: £40000 - £60000 per annum + + c.100% bonus, + benefits
Posted: Yesterday
Solihull, West Midlands (County)
ISL
Salary: £23000.00 - £27000 per annum
Posted: Yesterday
Hungerford, Berkshire
Connectus
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 2 days ago
London
ARC IT Recruitment Ltd
Salary: £28000 - £30000 Per Annum
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £34000 Per Annum
Posted: 2 days ago
London
ARC IT Recruitment Ltd
Salary: £35000 - £45000 Per Annum
Posted: 2 days ago
London
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: 2 days ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 Per Annum Plus Benefits
Posted: 2 days ago
London
ARC IT Recruitment Ltd
Salary: £40000 Per Annum
Posted: 2 days ago
Wellington, Somerset
Searchability
Salary: £18900 - £20000 per annum + Benefits
Posted: 2 days ago
Essex
ARC IT Recruitment Ltd
Salary: £21000 - £24000 Per Annum + benefits
Posted: 2 days ago
Thame, Oxfordshire
Sanderson
Salary: £30000.00 - £35000.00 per annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 2 days ago