The statistics below represent IT jobs advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Support Analyst
Rank 87 92 87
Rank change year-on-year
+5 -5
Permanent jobs requiring a Support Analyst 3026 3469 3857
As % of all permanent IT jobs located in the UK 3.10% 3.13% 3.21%
As % of the Job Titles category 3.22% 3.25% 3.32%
Number of salaries quoted 2639 3015 3450
Median salary £30,000 £32,500 £30,500
Median salary % change year-on-year
-7.69% +6.55%
90% offered a salary of more than £21,500 £21,500 £21,500
10% offered a salary of more than £50,000 £60,000 £50,000
UK excluding London median salary £27,500 £27,500 £27,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94041 106882 116083
As % of all permanent IT jobs located in the UK 96.40% 96.46% 96.49%
Number of salaries quoted 79248 88079 95023
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 1 July 2016 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 2859 £30,318 -6.71% 270
London -18 1148 £35,000 -16.66% 86
South East +12 635 £28,000 +1.81% 55
Yorkshire +34 251 £26,500 -3.63% 32
City of London -14 226 £42,500 -5.55% 29
East of England +3 218 £29,000 +3.57% 24
West Midlands +20 177 £27,000 -1.81% 17
West Yorkshire +53 170 £25,000 - 18
East Midlands +36 149 £32,500 +38.29% 10
South West -10 143 £27,250 -8.40% 20
North West +27 139 £27,500 +3.77% 26
Surrey +2 131 £27,500 -1.78% 11
Leeds +52 124 £27,000 -1.81% 13
Berkshire +9 107 £32,500 +8.33% 9
Hampshire -13 97 £32,000 +28.00% 12
Manchester +52 84 £30,000 +15.38% 14
West Sussex +4 84 £35,500 +0.70% 4
Hertfordshire -9 78 £28,000 -6.66% 10
Birmingham +15 73 £27,000 -23.94% 6
Oxfordshire -20 65 £28,000 +7.69% 11
East Sussex +10 61 £25,000 - 3
Brighton +14 58 £25,000 - 2
Leicestershire +39 55 £40,000 +19.40%
Scotland +1 55 £27,500 - 10
Essex +1 52 £34,500 -1.42% 2
Buckinghamshire +9 49 £22,000 -16.98% 3
North Yorkshire +20 47 £31,250 +25.00% 9
Bristol +25 45 £26,000 +1.96% 10
Bedfordshire +23 39 £35,000 +34.61% 3
Kent +4 35 £29,000 +17.17% 1

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 1 July 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2907 (45.71%) Windows
2 2258 (35.50%) SQL
3 2182 (34.31%) Microsoft
4 1845 (29.01%) Active Directory
5 1674 (26.32%) ITIL
6 1398 (21.98%) Finance
7 1254 (19.72%) MS Office
8 1245 (19.58%) MS Excel
9 1212 (19.06%) Windows Server
10 1141 (17.94%) SQL Server
11 977 (15.36%) Windows 7
12 829 (13.03%) Oracle
13 767 (12.06%) VMware
14 728 (11.45%) Windows Server 2008
15 707 (11.12%) Degree
16 706 (11.10%) Linux
17 697 (10.96%) Citrix
18 648 (10.19%) SLA
19 647 (10.17%) MS Exchange
20 630 (9.91%) Unix
21 577 (9.07%) Windows Server 2012
22 531 (8.35%) .NET
23 527 (8.29%) Cisco
24 500 (7.86%) Analytical Skills
25 452 (7.11%) Firewall
26 419 (6.59%) SharePoint
27 414 (6.51%) Java
28 405 (6.37%) Office 365
29 404 (6.35%) Microsoft Certification
30 403 (6.34%) IIS

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 647 (10.17%) MS Exchange
2 419 (6.59%) SharePoint
3 403 (6.34%) IIS
4 237 (3.73%) Exchange Server 2010
5 183 (2.88%) Apache
6 177 (2.78%) Tomcat
7 160 (2.52%) Exchange Server 2013
8 144 (2.26%) WebSphere
9 108 (1.70%) Blackberry Enterprise Server
10 106 (1.67%) Skype for Business
11 104 (1.64%) JBoss
12 89 (1.40%) Exchange Server 2007
13 85 (1.34%) BizTalk Server
14 79 (1.24%) WebLogic
15 58 (0.91%) CMS
16 46 (0.72%) Confluence
17 42 (0.66%) Exchange Server 2003
18 40 (0.63%) Oracle HTTP Server
19 39 (0.61%) SharePoint 2013
20 32 (0.50%) SharePoint 2010
Applications
1 1254 (19.72%) MS Office
2 1245 (19.58%) MS Excel
3 140 (2.20%) MS PowerPoint
4 58 (0.91%) MS Visio
5 27 (0.42%) MS Project
6 26 (0.41%) Spreadsheet
7 23 (0.36%) Acrobat
8 16 (0.25%) Adobe Creative Suite
9 4 (0.063%) AutoCAD
10 3 (0.047%) Photoshop
11 2 (0.031%) Adobe Illustrator
11 2 (0.031%) SketchUp
12 1 (0.016%) SPSS
Business Applications
1 147 (2.31%) Dynamics CRM
2 71 (1.12%) Oracle EBS
3 56 (0.88%) Oracle EBS R12
4 53 (0.83%) Oracle Applications
5 48 (0.75%) Markit EDM
6 47 (0.74%) Oracle Financials
6 47 (0.74%) SAP CO
6 47 (0.74%) SAP FI
6 47 (0.74%) SAP FI/CO
6 47 (0.74%) thinkFolio
7 42 (0.66%) Dynamics AX
8 33 (0.52%) Remedy ITSM
9 31 (0.49%) Dynamics NAV
10 30 (0.47%) Oracle iRecruitment
11 27 (0.42%) Unit4 Business World
12 26 (0.41%) Oracle HRMS
13 25 (0.39%) Oracle Retail
14 22 (0.35%) LatentZero
14 22 (0.35%) Oracle Payroll
15 21 (0.33%) Salesforce.com CRM
Cloud Services
1 405 (6.37%) Office 365
2 147 (2.31%) SaaS
3 144 (2.26%) Amazon AWS
4 75 (1.18%) Microsoft Azure
5 37 (0.58%) Google Apps
6 22 (0.35%) Cloud Computing
7 19 (0.30%) SuccessFactors
8 12 (0.19%) IaaS
8 12 (0.19%) Virtual Private Cloud
9 10 (0.16%) Mimecast
10 9 (0.14%) Amazon EC2
11 8 (0.13%) Dropbox
12 7 (0.11%) PaaS
13 5 (0.079%) Azure Active Directory
14 4 (0.063%) Adobe Creative Cloud
14 4 (0.063%) Joyent
14 4 (0.063%) OneDrive
15 3 (0.047%) IBM SmartCloud
15 3 (0.047%) iTunes
16 2 (0.031%) Adobe Analytics
Communications & Networking
1 452 (7.11%) Firewall
2 382 (6.01%) TCP/IP
3 344 (5.41%) LAN
4 335 (5.27%) DNS
5 312 (4.91%) WAN
6 253 (3.98%) VPN
7 250 (3.93%) SAN
8 246 (3.87%) DHCP
9 213 (3.35%) VoIP
10 152 (2.39%) Internet
11 117 (1.84%) Wireless
12 77 (1.21%) HTTP
13 71 (1.12%) NAS
14 66 (1.04%) Intranet
15 62 (0.97%) Wi-Fi
16 59 (0.93%) Remote Desktop
17 55 (0.86%) Cisco ASA
18 52 (0.82%) VLAN
19 47 (0.74%) IP Telephony
19 47 (0.74%) SSL
Database & Business Intelligence
1 1141 (17.94%) SQL Server
2 236 (3.71%) SQL Server Reporting Services
3 225 (3.54%) SQL Server 2008
4 173 (2.72%) MySQL
5 163 (2.56%) Relational Database
6 159 (2.50%) SQL Server Integration Services
7 117 (1.84%) Oracle Database
8 109 (1.71%) BusinessObjects
9 102 (1.60%) SQL Server 2012
10 97 (1.53%) Data Warehouse
11 85 (1.34%) SQL Server 2005
12 70 (1.10%) RDBMS
13 58 (0.91%) Crystal Reports
14 57 (0.90%) SQL Server Analysis Services
15 51 (0.80%) Oracle Reports
16 37 (0.58%) Oracle Database 11g
17 36 (0.57%) MS Access
18 35 (0.55%) Oracle BI EE
19 28 (0.44%) Oracle Database 12c
20 21 (0.33%) SQL Server 2014
Development Applications
1 106 (1.67%) JIRA
2 52 (0.82%) Subversion
3 44 (0.69%) Visual Studio
4 42 (0.66%) Toad
5 28 (0.44%) Team Foundation Server
6 19 (0.30%) Oracle Forms
7 17 (0.27%) Git (software)
8 15 (0.24%) PowerBuilder
8 15 (0.24%) SQL Server Management Studio (SSMS)
9 13 (0.20%) Jenkins
10 12 (0.19%) Eclipse
11 7 (0.11%) Firebug
12 6 (0.094%) MSI
13 5 (0.079%) Ant
13 5 (0.079%) ClearCase
13 5 (0.079%) TeamCity
13 5 (0.079%) VisualVM
14 4 (0.063%) Atlassian Bamboo
14 4 (0.063%) JDeveloper
14 4 (0.063%) VSS/SourceSafe
General
1 1398 (21.98%) Finance
2 313 (4.92%) Retail
3 276 (4.34%) Banking
4 246 (3.87%) Front Office
4 246 (3.87%) Law
5 228 (3.58%) Legal
6 150 (2.36%) Telecoms
7 137 (2.15%) Manufacturing
8 121 (1.90%) Back Office
9 92 (1.45%) Marketing
10 81 (1.27%) Advertising
11 77 (1.21%) Investment Banking
12 76 (1.19%) German Language
13 62 (0.97%) Billing
14 54 (0.85%) Financial Institution
15 53 (0.83%) French Language
16 49 (0.77%) Pharmaceutical
17 46 (0.72%) Publishing
18 32 (0.50%) Local Government
19 23 (0.36%) Games
Libraries, Frameworks & Software Standards
1 531 (8.35%) .NET
2 326 (5.13%) HTML
3 271 (4.26%) XML
4 220 (3.46%) Web Services
5 191 (3.00%) CSS
6 157 (2.47%) ASP.NET
7 127 (2.00%) FIX Protocol
8 80 (1.26%) Middleware
9 52 (0.82%) LAMP
10 42 (0.66%) .NET Framework
10 42 (0.66%) J2EE
11 35 (0.55%) WCF
12 34 (0.53%) SOAP
12 34 (0.53%) WebSphere MQ
13 33 (0.52%) ASP.NET MVC
14 32 (0.50%) Spring
15 29 (0.46%) JSON
16 28 (0.44%) jQuery
17 27 (0.42%) ODBC
17 27 (0.42%) Software Packaging
Miscellaneous
1 500 (7.86%) Analytical Skills
2 241 (3.79%) Blackberry
3 188 (2.96%) Computer Science
4 171 (2.69%) Management Information System
5 151 (2.37%) Derivative
6 132 (2.08%) Foreign Exchange (FX)
7 130 (2.04%) Driving Licence
8 113 (1.78%) Data Centre
9 111 (1.75%) Enterprise Software
10 109 (1.71%) Equities
11 108 (1.70%) iPhone
12 105 (1.65%) Hedge funds
13 102 (1.60%) iPad
14 99 (1.56%) Mathematics
15 96 (1.51%) Smartphone
16 86 (1.35%) Fixed Income
17 76 (1.19%) Client/Server
17 76 (1.19%) Clustering
18 68 (1.07%) Video Conferencing
19 50 (0.79%) Fintech
Operating Systems
1 2907 (45.71%) Windows
2 1212 (19.06%) Windows Server
3 977 (15.36%) Windows 7
4 728 (11.45%) Windows Server 2008
5 706 (11.10%) Linux
6 630 (9.91%) Unix
7 577 (9.07%) Windows Server 2012
8 326 (5.13%) Windows 8
9 294 (4.62%) Windows Server 2003
10 244 (3.84%) Windows XP
11 195 (3.07%) Windows 10
12 141 (2.22%) Android
13 96 (1.51%) Apple iOS
14 88 (1.38%) Red Hat Enterprise Linux
15 60 (0.94%) Mac OS X
16 50 (0.79%) Solaris
17 41 (0.64%) CentOS
18 37 (0.58%) Windows 2000 Server
19 36 (0.57%) AIX
20 17 (0.27%) Mac OS
Processes & Methodologies
1 1674 (26.32%) ITIL
2 382 (6.01%) CRM
3 300 (4.72%) Incident Management
4 299 (4.70%) Service Management
5 292 (4.59%) Problem Management
6 282 (4.43%) Service Delivery
7 271 (4.26%) Change Management
8 255 (4.01%) ERP
9 244 (3.84%) Project Management
10 229 (3.60%) Disaster Recovery
11 223 (3.51%) Business Intelligence
12 200 (3.14%) Asset Management
13 182 (2.86%) Root Cause Analysis
14 175 (2.75%) Time Management
15 151 (2.37%) Agile Software Development
16 149 (2.34%) Mentoring
17 143 (2.25%) Investment Management
18 142 (2.23%) E-Commerce
19 133 (2.09%) ITIL V3
20 130 (2.04%) Continuous Improvement
Programming Languages
1 2258 (35.50%) SQL
2 414 (6.51%) Java
3 319 (5.02%) PowerShell
4 269 (4.23%) C#
5 248 (3.90%) JavaScript
6 204 (3.21%) T-SQL
7 188 (2.96%) PL/SQL
8 176 (2.77%) Perl
9 143 (2.25%) VB
10 131 (2.06%) VBA
11 113 (1.78%) Bash Shell
12 111 (1.75%) Python
13 109 (1.71%) Shell Script
14 89 (1.40%) VBScript
15 74 (1.16%) PHP
16 72 (1.13%) VB.NET
17 70 (1.10%) C
18 54 (0.85%) C++
19 34 (0.53%) Ruby
20 19 (0.30%) Korn
Qualifications
1 707 (11.12%) Degree
2 404 (6.35%) Microsoft Certification
3 228 (3.58%) MCSE
4 190 (2.99%) ITIL Certification
5 178 (2.80%) MCP
6 172 (2.70%) Cisco Certification
7 170 (2.67%) Security Cleared
8 143 (2.25%) CCNA
9 129 (2.03%) MCSA
10 126 (1.98%) SC Cleared
11 85 (1.34%) ITIL Foundation Certificate
12 75 (1.18%) MCITP
13 65 (1.02%) MCDST
14 48 (0.75%) VMware Certified Professional (VCP)
15 47 (0.74%) CCNP
16 31 (0.49%) CCA
16 31 (0.49%) MOS
17 30 (0.47%) A+ Certification
18 29 (0.46%) MCTS
19 19 (0.30%) Network+ Certification
Quality Assurance & Compliance
1 648 (10.19%) SLA
2 125 (1.97%) QA
3 38 (0.60%) ISO/IEC 27001
4 30 (0.47%) Data Quality
5 13 (0.20%) PCI DSS
6 10 (0.16%) ISO/IEC 20000
7 9 (0.14%) ISO 9001
8 8 (0.13%) Sarbanes-Oxley
9 5 (0.079%) ISO 8583
10 4 (0.063%) ISO 14001
11 2 (0.031%) FATCA
11 2 (0.031%) GxP
11 2 (0.031%) HL7
11 2 (0.031%) MiFID
11 2 (0.031%) PMBOK
12 1 (0.016%) COBIT
12 1 (0.016%) Dodd-Frank
12 1 (0.016%) ISO15022
12 1 (0.016%) ISO20022
System Software
1 1845 (29.01%) Active Directory
2 391 (6.15%) VMware Infrastructure
3 232 (3.65%) Hyper-V
4 180 (2.83%) XenApp
5 103 (1.62%) vSphere
6 79 (1.24%) XenDesktop
7 52 (0.82%) VMware ESX
8 43 (0.68%) Virtual Servers
9 42 (0.66%) VMware ESXi
10 40 (0.63%) Oracle RAC
11 33 (0.52%) Terminal Server
12 31 (0.49%) Terminal Services
12 31 (0.49%) Virtual Machines
13 28 (0.44%) VMware Workstation
14 26 (0.41%) Microsoft App-V
15 24 (0.38%) XenServer
16 21 (0.33%) IMail Server
17 18 (0.28%) Virtual Desktop
18 17 (0.27%) Tivoli Workload Scheduler
19 13 (0.20%) Citrix Presentation Server
Systems Management
1 272 (4.28%) SCCM
2 94 (1.48%) Puppet
3 86 (1.35%) SCOM
4 83 (1.31%) Control-M
5 69 (1.08%) Backup Exec
6 63 (0.99%) WSUS
7 53 (0.83%) Nagios
8 43 (0.68%) OpenAM
9 36 (0.57%) Norton AntiVirus
10 33 (0.52%) OpenView
11 27 (0.42%) ITRS Geneos
11 27 (0.42%) Microsoft Clustering
12 26 (0.41%) CA Wily
13 25 (0.39%) Cisco CUCM
14 23 (0.36%) Failover Clustering
15 21 (0.33%) DatAdvantage
16 20 (0.31%) Tivoli
17 18 (0.28%) logstash
18 17 (0.27%) DameWare
19 12 (0.19%) NetBackup
Vendors
1 2182 (34.31%) Microsoft
2 829 (13.03%) Oracle
3 767 (12.06%) VMware
4 697 (10.96%) Citrix
5 527 (8.29%) Cisco
6 313 (4.92%) HP
7 234 (3.68%) IBM
8 200 (3.14%) SAP
9 149 (2.34%) iManage
10 128 (2.01%) Apple
11 122 (1.92%) Bloomberg
12 113 (1.78%) Red Hat
13 101 (1.59%) Remedy
14 91 (1.43%) Avaya
15 88 (1.38%) Sun
16 84 (1.32%) Dell
17 81 (1.27%) Symantec
18 79 (1.24%) Salesforce.com
19 71 (1.12%) Sybase
20 67 (1.05%) Juniper
Coventry, West Midlands (County)
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 13 hours ago
Eastbourne, East Sussex
Search Consultancy
Salary: £17000 - £22000 per annum
Posted: 16 hours ago
Watford, Hertfordshire
RecruitmentRevolution.com Limited
Salary: Up to £18,000 per annum + Benefits
Posted: 5 hours ago
South East London
MatchesFashion.com
Salary: plus excellent company benefits
Posted: 12 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Good Package
Posted: 18 hours ago
Manchester, Lancashire
onezeero.
Salary: £40000 - £42000 per annum
Posted: 11 hours ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 11 hours ago
Bromley, Kent
Ashdown IT
Salary: £28000 per annum + training + benefits
Posted: 12 hours ago
Basingstoke, Hampshire
Lorien Resourcing
Salary: Competitive + Benefits
Posted: 16 hours ago
Sutton Coldfield, West Midlands (County)
Monarch Recruitment
Salary: £45000 - £50000 per annum, Benefits Excellent benefits
Posted: 15 hours ago
Abingdon, Oxfordshire
Employ Solutions
Salary: From £40,000 to £50,000 per annum Excellent benefits
Posted: 10 hours ago
Livingston, West Lothian
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £30000.00 per annum
Posted: 9 hours ago
Halifax, West Yorkshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: 17 hours ago
Doncaster, South Yorkshire
4it Recruitment Ltd
Salary: From £30,000 to £35,000 per annum 25 days holiday, free parking, Bonus
Posted: 18 hours ago
Hull, North Humberside
4it Recruitment Ltd
Salary: From £30,000 to £35,000 per annum bonus, free parking, 25 days holiday
Posted: 18 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £30,000 to £35,000 per annum 25 days holiday, Bonus, Free parking
Posted: 18 hours ago
York, North Yorkshire
4it Recruitment Ltd
Salary: From £30,000 to £35,000 per annum 25 days holiday, free parking, 5% ma
Posted: 18 hours ago
Scotland
Search Consultancy
Salary: DOE
Posted: 9 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £22000.00 - £30000.00 per annum
Posted: 13 hours ago
Chessington, Surrey
ANSON MCCADE
Salary: £30,000-£40,000 + EXCELLENT BENEFITS INC BONUS
Posted: 17 hours ago
Richmond, Surrey
Informatiq Consulting
Salary: £25000 - £33000 per annum + shift bonus + benefits
Posted: Yesterday
Manchester, Lancashire
Applause IT Innovation
Salary: £20000 - £25000 per annum + Training & Unlimited Opportunity
Posted: 10 hours ago
Cardiff, South Glamorgan
The People Network
Salary: £17000 - £20000 per annum + Pension, Healthcare
Posted: 13 hours ago
City, London
Ebury
Salary: £40000.00 - £44579.00 per annum + benefits & 35 days holiday
Posted: 2 days ago
Harrogate, North Yorkshire
Head Resourcing
Posted: 3 days ago
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £20000 - £28000 per annum + Excellent Benefits
Posted: 3 days ago
Penrith, Cumbria
Ashdown IT
Salary: £25000 - £30000 per annum + car + benefits
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £30000 per annum + Good Package
Posted: 18 hours ago
Orpington, Kent
ARC IT Recruitment Ltd
Salary: £20000 - £25000 per annum
Posted: 12 hours ago
Cardiff, South Glamorgan
Michael Page International
Salary: £35000 - £45000 per annum
Posted: 9 hours ago