The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 80 93 95
Rank change year-on-year
+13 +2
Permanent jobs requiring a Support Analyst 3443 3066 3255
As % of all permanent IT jobs located in the UK 3.25% 2.99% 2.98%
As % of the Job Titles category 3.43% 3.16% 3.13%
Number of salaries quoted 3031 2628 2812
Average salary £31,000 £32,500 £32,500
Average salary % change year-on-year
-4.61% -
90% offered a salary of more than £21,500 £21,500 £22,000
10% offered a salary of more than £55,000 £55,000 £52,500
UK excluding London average salary £27,850 £28,000 £28,500
% change year-on-year
-0.53% -1.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 30 January 2015 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 3299 £31,500 -3.07% 355
London +15 1536 £37,000 -3.89% 146
South East -3 569 £28,000 -5.08% 67
City of London -3 426 £41,750 -1.76% 51
East of England +22 321 £30,000 +3.44% 33
Yorkshire +18 213 £25,250 -9.00% 25
South West +9 205 £27,000 -5.26% 23
West Yorkshire +4 178 £25,250 -9.00% 18
West Midlands -8 176 £26,500 +1.92% 19
Surrey +11 157 £31,500 +13.51% 17
North West -11 146 £26,000 +0.97% 26
Leeds +14 135 £25,000 -7.40% 10
Hampshire +12 126 £30,000 -0.82% 15
East Midlands +31 124 £29,000 -3.33% 11
Berkshire -12 105 £27,500 -11.29% 13
Hertfordshire +2 95 £29,500 +1.72% 8
Scotland +26 84 £30,000 +25.00% 15
Essex +10 83 £32,000 -1.53% 7
Manchester -14 79 £25,000 - 16
Bristol +23 72 £24,000 -4.00% 9
Bedfordshire +13 66 £42,500 +21.42% 5
Coventry +22 58 £27,500 -15.38% 1
Gloucestershire +17 54 £30,000 +16.50% 2
Northamptonshire -13 51 £30,000 - 1
Birmingham -18 49 £32,500 +18.18% 6
Reading +9 44 £27,250 +9.00% 3
Buckinghamshire -24 44 £27,500 +22.22% 6
Edinburgh +28 43 £30,000 +39.53% 5
Leicestershire +46 42 £27,927 +28.40% 2
West Sussex +5 42 £28,500 -18.57% 2

Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3387 (45.68%) Windows
2 2781 (37.51%) SQL
3 2500 (33.72%) Microsoft
4 2065 (27.85%) Finance
5 1821 (24.56%) ITIL
6 1734 (23.39%) Active Directory
7 1659 (22.38%) MS Excel
8 1539 (20.76%) MS Office
9 1379 (18.60%) SQL Server
10 1183 (15.96%) Oracle
11 1163 (15.69%) UNIX
12 1117 (15.07%) Windows 7
13 1037 (13.99%) Linux
14 915 (12.34%) Windows Server 2008
15 828 (11.17%) Citrix
16 823 (11.10%) MS Exchange
17 815 (10.99%) Degree
18 742 (10.01%) Java
19 732 (9.87%) VMware
20 707 (9.54%) Analytical Skills
21 667 (9.00%) Windows XP
22 640 (8.63%) SLA
23 615 (8.30%) .NET
24 607 (8.19%) Windows Server 2003
25 541 (7.30%) TCP/IP
26 483 (6.51%) IIS
27 471 (6.35%) Microsoft Certification
28 438 (5.91%) Banking
29 437 (5.89%) Front Office
30 425 (5.73%) VMware Infrastructure

Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 823 (11.10%) MS Exchange
2 483 (6.51%) IIS
3 386 (5.21%) SharePoint
4 351 (4.73%) Exchange Server 2010
5 288 (3.88%) Tomcat
6 251 (3.39%) Apache
7 204 (2.75%) Exchange Server 2007
8 173 (2.33%) Blackberry Enterprise Server
9 143 (1.93%) WebLogic
10 129 (1.74%) JBoss
11 119 (1.61%) WebSphere
12 110 (1.48%) Exchange Server 2013
13 101 (1.36%) Lync
14 97 (1.31%) Exchange Server 2003
15 76 (1.03%) WebSphere Application Server
16 62 (0.84%) IBM HTTP Server
16 62 (0.84%) WorkSite
17 58 (0.78%) MQSeries
18 57 (0.77%) CMS
19 55 (0.74%) IBM Notes
Applications
1 1659 (22.38%) MS Excel
2 1539 (20.76%) MS Office
3 170 (2.29%) MS PowerPoint
4 41 (0.55%) MS Visio
5 30 (0.40%) Spreadsheet
6 26 (0.35%) MS Project
7 6 (0.081%) Acrobat
7 6 (0.081%) Photoshop
8 5 (0.067%) InfoPath
9 4 (0.054%) AutoCAD
10 3 (0.040%) Adobe Illustrator
11 2 (0.027%) SPSS
11 2 (0.027%) S-PLUS
11 2 (0.027%) PrintSoft PReS
11 2 (0.027%) Adobe Captivate
11 2 (0.027%) Final Cut Pro
12 1 (0.013%) FastStats
12 1 (0.013%) Adobe Creative Suite
12 1 (0.013%) InDesign
Business Applications
1 153 (2.06%) Oracle EBS
2 139 (1.87%) Oracle EBS R12
3 118 (1.59%) Dynamics CRM
4 101 (1.36%) Oracle Financials
5 100 (1.35%) Oracle Receivables
6 98 (1.32%) Oracle General Ledger
7 91 (1.23%) Oracle Payables
8 79 (1.07%) Oracle Assets
9 53 (0.71%) Dynamics AX
10 46 (0.62%) Agresso
10 46 (0.62%) SAP FI
11 45 (0.61%) SAP CO
12 44 (0.59%) SAP FI/CO
13 30 (0.40%) Oracle Applications
14 29 (0.39%) Oracle iProcurement
14 29 (0.39%) SAP CRM
15 27 (0.36%) SAP SD
16 24 (0.32%) SAP ERP
17 22 (0.30%) Oracle 11i
17 22 (0.30%) Oracle Financial Analyzer
Cloud Services
1 83 (1.12%) Office 365
2 67 (0.90%) SaaS
3 18 (0.24%) Microsoft Azure
4 16 (0.22%) Google Apps
5 12 (0.16%) Amazon AWS
6 9 (0.12%) Cloud Computing
7 7 (0.094%) PaaS
8 6 (0.081%) IaaS
9 4 (0.054%) Joyent
10 1 (0.013%) Force.com
10 1 (0.013%) Yammer
Communications & Networking
1 541 (7.30%) TCP/IP
2 398 (5.37%) LAN
3 396 (5.34%) Firewall
4 390 (5.26%) DNS
5 361 (4.87%) WAN
6 310 (4.18%) DHCP
7 289 (3.90%) VPN
8 274 (3.70%) Internet
9 220 (2.97%) SAN
10 194 (2.62%) VoIP
11 132 (1.78%) FTP
12 98 (1.32%) HTTP
13 76 (1.03%) Wireless
14 71 (0.96%) Wi-Fi
15 55 (0.74%) NAS
16 53 (0.71%) IP Telephony
17 52 (0.70%) VLAN
18 50 (0.67%) Intranet
18 50 (0.67%) Network Security
19 45 (0.61%) SSL
Database & Business Intelligence
1 1379 (18.60%) SQL Server
2 231 (3.12%) SQL Server 2008
3 227 (3.06%) MySQL
4 189 (2.55%) Oracle Database
5 180 (2.43%) SQL Server Reporting Services
6 165 (2.23%) SQL Server 2005
6 165 (2.23%) Relational Database
7 122 (1.65%) Oracle Reports
8 118 (1.59%) SQL Server Integration Services
9 98 (1.32%) Crystal Reports
10 94 (1.27%) DB2
11 90 (1.21%) SQL Server 2012
12 67 (0.90%) RDBMS
13 51 (0.69%) Data Warehouse
14 47 (0.63%) Oracle Discoverer
15 45 (0.61%) MS Access
16 40 (0.54%) Oracle BI Publisher
17 38 (0.51%) Data Mining
18 35 (0.47%) SQL Server 2000
19 31 (0.42%) SQL Server Analysis Services
Development Applications
1 70 (0.94%) Visual Studio
2 66 (0.89%) Oracle Forms
3 46 (0.62%) Eclipse
4 41 (0.55%) Toad
5 38 (0.51%) JIRA
6 31 (0.42%) Git (software)
7 28 (0.38%) Subversion
8 26 (0.35%) Team Foundation Server
9 25 (0.34%) VisualVM
10 21 (0.28%) Maven
11 19 (0.26%) MSI
12 14 (0.19%) JUnit
12 14 (0.19%) SQL Server Management Studio (SSMS)
13 8 (0.11%) Ant
14 7 (0.094%) VSS/SourceSafe
15 6 (0.081%) Visual Studio Team System
16 5 (0.067%) Jenkins
17 4 (0.054%) Log4j
17 4 (0.054%) Firebug
18 3 (0.040%) Atlassian Bamboo
General
1 2065 (27.85%) Finance
2 438 (5.91%) Banking
3 437 (5.89%) Front Office
4 333 (4.49%) Retail
5 250 (3.37%) Law
6 236 (3.18%) Legal
7 221 (2.98%) Investment Banking
8 191 (2.58%) Back Office
9 163 (2.20%) Financial Institution
10 130 (1.75%) Telecoms
11 99 (1.34%) Manufacturing
12 85 (1.15%) Marketing
13 79 (1.07%) German Language
14 76 (1.03%) Advertising
15 66 (0.89%) French Language
16 57 (0.77%) Billing
17 45 (0.61%) Publishing
18 35 (0.47%) General Ledger
19 28 (0.38%) Spanish Language
20 19 (0.26%) Italian Language
Libraries, Frameworks & Software Standards
1 615 (8.30%) .NET
2 288 (3.88%) XML
3 275 (3.71%) HTML
4 187 (2.52%) ASP.NET
5 180 (2.43%) Middleware
5 180 (2.43%) FIX Protocol
6 154 (2.08%) J2EE
7 153 (2.06%) CSS
8 125 (1.69%) Web Services
9 66 (0.89%) .NET Framework
10 63 (0.85%) Spring
11 60 (0.81%) JDBC
12 57 (0.77%) SOAP
13 56 (0.76%) jQuery
14 43 (0.58%) JSP
15 37 (0.50%) XSLT
16 35 (0.47%) Software Packaging
17 34 (0.46%) Oracle Fusion
18 32 (0.43%) WF
19 30 (0.40%) EDI
Miscellaneous
1 707 (9.54%) Analytical Skills
2 411 (5.54%) Blackberry
3 314 (4.24%) Computer Science
4 242 (3.26%) Management Information System
5 184 (2.48%) Foreign Exchange (FX)
6 162 (2.19%) Derivative
7 152 (2.05%) Equities
8 142 (1.92%) Fixed Income
9 115 (1.55%) Mathematics
10 108 (1.46%) Hedge funds
11 102 (1.38%) Enterprise Software
12 81 (1.09%) iPhone
13 76 (1.03%) Client/Server
14 63 (0.85%) Fat Client
14 63 (0.85%) Thin Client
15 60 (0.81%) Video Conferencing
16 58 (0.78%) iPad
17 46 (0.62%) Statistics
18 45 (0.61%) User Experience
19 43 (0.58%) Equity Derivative
Operating Systems
1 3387 (45.68%) Windows
2 1163 (15.69%) UNIX
3 1117 (15.07%) Windows 7
4 1037 (13.99%) Linux
5 915 (12.34%) Windows Server 2008
6 667 (9.00%) Windows XP
7 607 (8.19%) Windows Server 2003
8 363 (4.90%) Windows Server 2012
9 281 (3.79%) Windows 8
10 191 (2.58%) Solaris
11 143 (1.93%) Windows Vista
12 119 (1.61%) Red Hat Enterprise Linux
13 109 (1.47%) Android
14 106 (1.43%) Mac OS X
15 79 (1.07%) AIX
16 54 (0.73%) Windows 2000 Server
17 53 (0.71%) Apple iOS
18 37 (0.50%) CentOS
19 35 (0.47%) Mac OS
20 31 (0.42%) Windows 2000
Processes & Methodologies
1 1821 (24.56%) ITIL
2 378 (5.10%) CRM
3 367 (4.95%) Problem Management
4 345 (4.65%) Service Management
5 333 (4.49%) Incident Management
6 305 (4.11%) Service Delivery
7 284 (3.83%) ERP
8 275 (3.71%) E-Commerce
9 248 (3.35%) Business Intelligence
10 231 (3.12%) Project Management
11 209 (2.82%) Disaster Recovery
12 204 (2.75%) Root Cause Analysis
13 195 (2.63%) Change Management
14 173 (2.33%) Mentoring
15 161 (2.17%) Document Management
16 155 (2.09%) Time Management
17 153 (2.06%) Change Control
18 147 (1.98%) Release Management
19 132 (1.78%) Continuous Improvement
20 131 (1.77%) Workflow
Programming Languages
1 2781 (37.51%) SQL
2 742 (10.01%) Java
3 395 (5.33%) C#
4 369 (4.98%) Perl
5 280 (3.78%) T-SQL
6 268 (3.61%) Shell Script
7 232 (3.13%) JavaScript
8 213 (2.87%) PL/SQL
9 160 (2.16%) VB
10 150 (2.02%) PowerShell
11 145 (1.96%) Bash Shell
12 125 (1.69%) C++
13 115 (1.55%) VBA
14 111 (1.50%) Python
15 95 (1.28%) C
16 85 (1.15%) PHP
17 61 (0.82%) VBScript
18 60 (0.81%) VB.NET
19 31 (0.42%) Korn
20 28 (0.38%) AWK
Qualifications
1 815 (10.99%) Degree
2 471 (6.35%) Microsoft Certification
3 286 (3.86%) MCSE
4 276 (3.72%) MCP
5 208 (2.81%) ITIL Certification
6 168 (2.27%) MCSA
7 152 (2.05%) Security Cleared
8 148 (2.00%) Cisco Certification
9 122 (1.65%) SC Cleared
10 97 (1.31%) CCNA
11 96 (1.29%) MCITP
12 83 (1.12%) ITIL Foundation Certificate
13 77 (1.04%) A+ Certification
14 46 (0.62%) VMware Certified Professional (VCP)
15 42 (0.57%) HND
15 42 (0.57%) MCDST
16 33 (0.45%) MOS
17 30 (0.40%) MCTS
18 27 (0.36%) DV Cleared
19 25 (0.34%) CCNP
Quality Assurance & Compliance
1 640 (8.63%) SLA
2 120 (1.62%) QA
3 40 (0.54%) ISO/IEC 27001
4 33 (0.45%) ISO 9001
5 20 (0.27%) Sarbanes-Oxley
6 11 (0.15%) Solvency II
7 8 (0.11%) Data Quality
8 7 (0.094%) ISO 9000
9 6 (0.081%) COBIT
10 4 (0.054%) ISO 14001
10 4 (0.054%) HL7
11 2 (0.027%) PCI DSS
12 1 (0.013%) ISO/IEC 20000
12 1 (0.013%) DICOM
System Software
1 1734 (23.39%) Active Directory
2 425 (5.73%) VMware Infrastructure
3 195 (2.63%) XenApp
4 144 (1.94%) Hyper-V
5 133 (1.79%) vSphere
6 97 (1.31%) XenDesktop
7 77 (1.04%) VMware ESX
8 53 (0.71%) VMware ESXi
9 46 (0.62%) Citrix Presentation Server
10 44 (0.59%) VMware Workstation
11 43 (0.58%) Terminal Services
12 23 (0.31%) Microsoft App-V
13 21 (0.28%) XenServer
14 19 (0.26%) IMail Server
15 13 (0.18%) VMware Server
15 13 (0.18%) MetaFrame
16 12 (0.16%) Terminal Server
17 10 (0.13%) Samba
18 7 (0.094%) vCloud
19 6 (0.081%) ClearTrust
Systems Management
1 196 (2.64%) SCCM
2 62 (0.84%) Nagios
3 57 (0.77%) Backup Exec
4 53 (0.71%) Control-M
5 52 (0.70%) NetBackup
6 50 (0.67%) WSUS
7 48 (0.65%) SCOM
8 37 (0.50%) Norton AntiVirus
9 33 (0.45%) Tivoli
10 25 (0.34%) Opsview
11 22 (0.30%) OpenView
12 21 (0.28%) Puppet
13 19 (0.26%) ServiceCenter
14 17 (0.23%) ITRS Geneos
15 14 (0.19%) Oracle Enterprise Manager
15 14 (0.19%) McAfee ePO
16 13 (0.18%) HP SIM
17 9 (0.12%) ZABBIX
17 9 (0.12%) Netcool
18 8 (0.11%) XenMobile
Vendors
1 2500 (33.72%) Microsoft
2 1183 (15.96%) Oracle
3 828 (11.17%) Citrix
4 732 (9.87%) VMware
5 412 (5.56%) Cisco
6 248 (3.35%) HP
7 232 (3.13%) SAP
8 198 (2.67%) IBM
9 195 (2.63%) Sybase
10 147 (1.98%) Apple
11 138 (1.86%) Bloomberg
12 116 (1.56%) Dell
13 114 (1.54%) Red Hat
14 95 (1.28%) Symantec
15 91 (1.23%) Avaya
16 90 (1.21%) Business Objects
17 79 (1.07%) Reuters
18 76 (1.03%) Remedy
19 75 (1.01%) Google
20 73 (0.98%) Cognos
London
Argus Media
Salary: Competitive salary & benefits package
Posted: 59 minutes ago
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: 1 hour ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £27,000 per annum
Posted: 19 hours ago
England
TK Maxx
Posted: 20 hours ago
Didcot, Oxfordshire
Research Councils UK
Posted: Yesterday
England
TK Maxx
Posted: Yesterday
Colchester, Essex
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £35,000 per annum
Posted: Yesterday
West Midlands
Big Red Recruitment
Salary: £28550 per annum + 33 days holiday, pension and more
Posted: Yesterday
Stratford-Upon-Avon, Warwickshire
Circle Recruitment
Salary: £17000 - £22000 per annum
Posted: Yesterday
London
Circle Recruitment
Salary: £22000 - £25000 per annum + Benefits
Posted: Yesterday
London
Logic Engagements Ltd
Salary: £35000 - £40000 per annum
Posted: Yesterday
South West London
PAW Associates
Salary: Unspecified Market Rate + Benefits + Exceptional Bonus
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Salary: £60000 - £70000 per annum
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Salary: £70000 - £80000 per annum
Posted: Yesterday
Brentwood, Essex
Logic Engagements Ltd
Salary: £40000 - £47500 per annum + bonus, pension etc
Posted: Yesterday
Epsom, Surrey
Eames Consulting
Salary: From £25,000 to £28,000 per annum Bonus + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £30000 - £40000 per annum + Pension, Healthcare, Profit share
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £20,000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
Circle Recruitment
Salary: £17000 - £22000 per annum
Posted: Yesterday
Luton, Bedfordshire
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: Yesterday