The statistics below represent IT jobs advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Support Analyst
Rank 107 87 78
Rank change year-on-year
-20 -9
Permanent jobs requiring a Support Analyst 2590 3425 4072
As % of all permanent IT jobs located in the UK 2.85% 3.16% 3.53%
As % of the Job Titles category 2.95% 3.28% 3.66%
Number of salaries quoted 2301 2957 3598
Median salary £31,500 £32,500 £32,000
Median salary % change year-on-year
-3.07% +1.56%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £46,000 £55,000 £55,000
UK excluding London median salary £28,500 £27,500 £27,500
% change year-on-year
+3.63% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
87772 104579 111319
As % of all permanent IT jobs located in the UK 96.42% 96.52% 96.61%
Number of salaries quoted 72875 87237 92130
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 2 December 2016 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 2433 £32,000 -1.53% 221
London -39 878 £35,000 -12.50% 74
South East +3 511 £29,250 +4.46% 42
Yorkshire +25 230 £26,500 +6.00% 27
East of England -14 230 £30,000 - 9
North West -15 163 £31,000 +24.00% 26
West Midlands +20 160 £31,500 +14.54% 19
City of London -36 141 £37,500 -10.17% 26
South West -14 135 £27,500 - 20
West Yorkshire +12 131 £28,000 +12.00% 16
Surrey -7 112 £32,000 +19.62% 11
Leeds +8 105 £28,000 +7.69% 12
Berkshire +2 102 £28,500 -28.75% 14
Hertfordshire -11 86 £28,000 -6.66% 4
East Midlands -44 76 £27,500 +1.85% 5
Manchester -34 68 £28,500 +18.75% 8
West Sussex +12 62 £29,000 +2.65% 1
North Yorkshire +20 59 £25,000 -2.91% 5
East Sussex +48 57 £25,000 +8.69% 4
Wales +8 57 £27,000 +28.57% 3
Brighton +47 55 £25,000 +8.69% 3
Birmingham +6 54 £35,000 +9.37% 4
Essex -3 53 £36,000 +11.62%
South Wales +9 52 £27,000 +24.13% 2
Scotland +15 51 £30,500 -3.17% 9
North East +50 49 £30,000 +31.86%
Hampshire -35 48 £30,000 - 4
Buckinghamshire -13 46 £30,750 -2.38% 6
Lancashire +23 42 £37,500 +53.06% 8
Reading +16 41 £27,000 -28.00% 4

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 2 December 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2564 (45.86%) Windows
2 2008 (35.91%) SQL
3 1872 (33.48%) Microsoft
4 1549 (27.71%) ITIL
5 1526 (27.29%) Active Directory
6 1279 (22.88%) Finance
7 1050 (18.78%) Windows Server
8 1045 (18.69%) MS Excel
9 1014 (18.14%) SQL Server
10 967 (17.30%) MS Office
11 770 (13.77%) Windows 7
12 653 (11.68%) Linux
13 612 (10.95%) VMware
14 598 (10.70%) Oracle
15 573 (10.25%) .NET
16 538 (9.62%) SLA
17 529 (9.46%) Degree
17 529 (9.46%) Windows Server 2008
18 497 (8.89%) MS Exchange
19 465 (8.32%) Citrix
20 438 (7.83%) Windows Server 2012
21 419 (7.49%) Unix
22 418 (7.48%) C#
23 403 (7.21%) Cisco
24 392 (7.01%) CRM
25 391 (6.99%) SharePoint
26 383 (6.85%) Analytical Skills
27 368 (6.58%) Office 365
28 366 (6.55%) VMware Infrastructure
29 363 (6.49%) IIS

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 497 (8.89%) MS Exchange
2 391 (6.99%) SharePoint
3 363 (6.49%) IIS
4 148 (2.65%) Exchange Server 2010
5 116 (2.07%) Apache
5 116 (2.07%) Exchange Server 2013
6 89 (1.59%) Tomcat
7 85 (1.52%) BizTalk Server
8 81 (1.45%) WebSphere
9 79 (1.41%) Blackberry Enterprise Server
10 71 (1.27%) Skype for Business
11 52 (0.93%) CMS
12 47 (0.84%) Exchange Server 2007
13 43 (0.77%) JBoss
14 31 (0.55%) Confluence
15 30 (0.54%) Exchange Server 2003
16 29 (0.52%) WebLogic
17 28 (0.50%) SharePoint 2013
18 24 (0.43%) IBM Notes
19 19 (0.34%) SharePoint 2010
Applications
1 1045 (18.69%) MS Excel
2 967 (17.30%) MS Office
3 106 (1.90%) MS PowerPoint
4 47 (0.84%) MS Visio
5 31 (0.55%) MS Project
6 18 (0.32%) Acrobat
7 15 (0.27%) Spreadsheet
8 9 (0.16%) Adobe Creative Suite
9 7 (0.13%) Mozilla Thunderbird
10 5 (0.089%) AutoCAD
11 1 (0.018%) HipChat
11 1 (0.018%) Photoshop
11 1 (0.018%) ProjectWise
11 1 (0.018%) Revit
Business Applications
1 151 (2.70%) Dynamics CRM
2 70 (1.25%) Oracle EBS
3 60 (1.07%) Dynamics AX
4 55 (0.98%) SAP FI
5 54 (0.97%) SAP CO
5 54 (0.97%) SAP FI/CO
6 48 (0.86%) Markit EDM
7 41 (0.73%) Maximo
7 41 (0.73%) thinkFolio
8 37 (0.66%) Oracle EBS R12
9 33 (0.59%) Unit4 Business World
10 30 (0.54%) Aligne
11 29 (0.52%) SAP HCM
12 26 (0.47%) LatentZero
13 24 (0.43%) Oracle Applications
14 22 (0.39%) SAP SD
15 21 (0.38%) Oracle Cash Management
15 21 (0.38%) Oracle Receivables
15 21 (0.38%) SAP Oil and Gas
16 19 (0.34%) SAP HR
Cloud Services
1 368 (6.58%) Office 365
2 91 (1.63%) Amazon AWS
3 84 (1.50%) SaaS
4 72 (1.29%) Microsoft Azure
5 42 (0.75%) SuccessFactors
6 25 (0.45%) Cloud Computing
7 16 (0.29%) G Suite
8 11 (0.20%) Dropbox
9 8 (0.14%) PaaS
10 7 (0.13%) GitHub
11 5 (0.089%) Google Analytics
12 4 (0.072%) Azure Active Directory
12 4 (0.072%) Mimecast
13 3 (0.054%) OneDrive
13 3 (0.054%) OpenShift
14 2 (0.036%) AdWords
14 2 (0.036%) Amazon EC2
14 2 (0.036%) Amazon S3
14 2 (0.036%) Basecamp
14 2 (0.036%) Google Drive
Communications & Networking
1 342 (6.12%) TCP/IP
2 333 (5.96%) LAN
3 320 (5.72%) Firewall
3 320 (5.72%) WAN
4 308 (5.51%) DNS
5 253 (4.53%) DHCP
6 244 (4.36%) VoIP
7 158 (2.83%) Internet
8 157 (2.81%) SAN
9 152 (2.72%) VPN
10 106 (1.90%) Wireless
11 96 (1.72%) VLAN
12 86 (1.54%) Intranet
13 63 (1.13%) HTTP
14 59 (1.06%) Wi-Fi
15 46 (0.82%) Remote Desktop
16 43 (0.77%) IP Telephony
17 41 (0.73%) Network Security
18 36 (0.64%) Skype
18 36 (0.64%) SMTP
Database & Business Intelligence
1 1014 (18.14%) SQL Server
2 226 (4.04%) SQL Server 2008
3 219 (3.92%) SQL Server Reporting Services
4 153 (2.74%) SQL Server Integration Services
5 120 (2.15%) SQL Server 2012
6 111 (1.99%) Relational Database
7 105 (1.88%) Data Warehouse
8 99 (1.77%) Oracle Database
9 98 (1.75%) MySQL
10 95 (1.70%) SQL Server 2005
11 71 (1.27%) BusinessObjects
12 68 (1.22%) Crystal Reports
13 63 (1.13%) SQL Server Analysis Services
14 50 (0.89%) DB2
15 48 (0.86%) Oracle BI EE
15 48 (0.86%) RDBMS
16 42 (0.75%) Oracle Reports
16 42 (0.75%) SQL Server 2014
17 36 (0.64%) MongoDB
18 32 (0.57%) MS Access
Development Applications
1 81 (1.45%) JIRA
2 68 (1.22%) Visual Studio
3 45 (0.80%) Oracle Forms
4 30 (0.54%) Team Foundation Server
5 26 (0.47%) Subversion
6 22 (0.39%) Git (software)
7 20 (0.36%) Eclipse
8 18 (0.32%) Toad
9 14 (0.25%) Jenkins
10 13 (0.23%) Talend Open Studio
11 11 (0.20%) Maven
12 9 (0.16%) JUnit
12 9 (0.16%) SQL Server Management Studio (SSMS)
13 7 (0.13%) MSBuild
13 7 (0.13%) PowerBuilder
13 7 (0.13%) ProC
13 7 (0.13%) Selenium
14 6 (0.11%) Hudson
15 5 (0.089%) Atlassian Bamboo
15 5 (0.089%) git-flow
General
1 1279 (22.88%) Finance
2 301 (5.38%) Banking
3 292 (5.22%) Retail
4 193 (3.45%) Law
5 165 (2.95%) Legal
6 164 (2.93%) Back Office
7 146 (2.61%) Front Office
8 136 (2.43%) Marketing
9 114 (2.04%) Advertising
10 105 (1.88%) Telecoms
11 97 (1.73%) Manufacturing
12 50 (0.89%) Investment Banking
13 46 (0.82%) German Language
14 45 (0.80%) Financial Institution
15 44 (0.79%) Billing
16 41 (0.73%) Publishing
17 38 (0.68%) French Language
18 23 (0.41%) Electronics
19 20 (0.36%) General Ledger
19 20 (0.36%) Retail Banking
Libraries, Frameworks & Software Standards
1 573 (10.25%) .NET
2 271 (4.85%) XML
3 237 (4.24%) Web Services
4 231 (4.13%) HTML
5 194 (3.47%) ASP.NET
6 131 (2.34%) CSS
7 70 (1.25%) FIX Protocol
8 46 (0.82%) jQuery
9 43 (0.77%) JSON
10 41 (0.73%) SOAP
11 37 (0.66%) Middleware
12 33 (0.59%) J2EE
12 33 (0.59%) WebSphere MQ
13 32 (0.57%) WCF
13 32 (0.57%) XSL
14 31 (0.55%) Spring
15 30 (0.54%) EDI
15 30 (0.54%) XSLT
16 27 (0.48%) ASP.NET MVC
17 26 (0.47%) JSP
Miscellaneous
1 383 (6.85%) Analytical Skills
2 185 (3.31%) Computer Science
3 171 (3.06%) Blackberry
4 124 (2.22%) Management Information System
5 119 (2.13%) Driving Licence
6 105 (1.88%) iPhone
7 102 (1.82%) iPad
8 95 (1.70%) Data Centre
9 83 (1.48%) Enterprise Software
10 78 (1.40%) iSeries
11 74 (1.32%) Smartphone
12 70 (1.25%) Foreign Exchange (FX)
13 62 (1.11%) Mathematics
14 55 (0.98%) Derivative
15 52 (0.93%) Hedge funds
16 51 (0.91%) Fixed Income
17 48 (0.86%) Clustering
17 48 (0.86%) Video Conferencing
18 41 (0.73%) Equities
19 40 (0.72%) Client/Server
Operating Systems
1 2564 (45.86%) Windows
2 1050 (18.78%) Windows Server
3 770 (13.77%) Windows 7
4 653 (11.68%) Linux
5 529 (9.46%) Windows Server 2008
6 438 (7.83%) Windows Server 2012
7 419 (7.49%) Unix
8 258 (4.61%) Windows 8
9 247 (4.42%) Windows 10
10 238 (4.26%) Windows Server 2003
11 233 (4.17%) Windows XP
12 95 (1.70%) Android
13 85 (1.52%) Mac OS X
14 82 (1.47%) Apple iOS
15 56 (1.00%) Solaris
16 40 (0.72%) Red Hat Enterprise Linux
17 37 (0.66%) CentOS
18 31 (0.55%) Windows Vista
19 17 (0.30%) Mac OS
20 16 (0.29%) AIX
Processes & Methodologies
1 1549 (27.71%) ITIL
2 392 (7.01%) CRM
3 295 (5.28%) Incident Management
4 286 (5.12%) ERP
5 275 (4.92%) Service Management
6 240 (4.29%) Business Intelligence
7 236 (4.22%) Project Management
8 235 (4.20%) Problem Management
9 226 (4.04%) Change Management
10 225 (4.02%) Agile Software Development
11 206 (3.68%) Service Delivery
12 178 (3.18%) Asset Management
13 163 (2.92%) Stakeholder Management
14 145 (2.59%) Disaster Recovery
15 134 (2.40%) E-Commerce
16 122 (2.18%) Continuous Improvement
16 122 (2.18%) Root Cause Analysis
17 120 (2.15%) ITSM
18 114 (2.04%) ETL
19 111 (1.99%) Workflow
Programming Languages
1 2008 (35.91%) SQL
2 418 (7.48%) C#
3 353 (6.31%) Java
4 294 (5.26%) T-SQL
5 222 (3.97%) JavaScript
6 215 (3.85%) PowerShell
7 159 (2.84%) PL/SQL
8 131 (2.34%) VB
9 109 (1.95%) Shell Script
10 86 (1.54%) Perl
11 79 (1.41%) VBA
12 77 (1.38%) Python
13 68 (1.22%) PHP
13 68 (1.22%) VBScript
14 54 (0.97%) VB.NET
15 51 (0.91%) C
16 47 (0.84%) Bash Shell
17 45 (0.80%) C++
18 43 (0.77%) RPG
19 16 (0.29%) ABAP
Qualifications
1 529 (9.46%) Degree
2 230 (4.11%) Microsoft Certification
3 162 (2.90%) ITIL Certification
4 145 (2.59%) MCP
5 144 (2.58%) MCSE
6 133 (2.38%) Cisco Certification
7 123 (2.20%) CCNA
8 115 (2.06%) Security Cleared
9 86 (1.54%) MCSA
10 71 (1.27%) ITIL Foundation Certificate
11 65 (1.16%) MCITP
12 64 (1.14%) SC Cleared
13 40 (0.72%) VMware Certified Professional (VCP)
14 32 (0.57%) CCA
15 25 (0.45%) ISEB
16 22 (0.39%) MCTS
17 21 (0.38%) CCNP
18 20 (0.36%) MCDST
19 18 (0.32%) HND
20 17 (0.30%) MOS
Quality Assurance & Compliance
1 538 (9.62%) SLA
2 96 (1.72%) QA
3 49 (0.88%) ISO/IEC 27001
4 39 (0.70%) Data Quality
5 31 (0.55%) PCI DSS
6 10 (0.18%) HL7
6 10 (0.18%) Sarbanes-Oxley
7 9 (0.16%) Dodd-Frank
8 6 (0.11%) DICOM
8 6 (0.11%) ISO 9001
9 5 (0.089%) Basel II
9 5 (0.089%) Basel III
9 5 (0.089%) ISO 8583
10 4 (0.072%) ISO/IEC 20000
11 2 (0.036%) COBIT
11 2 (0.036%) Disclosure Scotland
11 2 (0.036%) GxP
11 2 (0.036%) Solvency II
12 1 (0.018%) ISO22301
12 1 (0.018%) MiFID
System Software
1 1526 (27.29%) Active Directory
2 366 (6.55%) VMware Infrastructure
3 185 (3.31%) Hyper-V
4 118 (2.11%) XenApp
5 96 (1.72%) vSphere
6 60 (1.07%) XenDesktop
7 45 (0.80%) Terminal Services
8 32 (0.57%) VMware ESXi
9 31 (0.55%) IMail Server
10 26 (0.47%) VMware ESX
11 22 (0.39%) VMware Workstation
12 17 (0.30%) Virtual Desktop
13 16 (0.29%) Virtual Machines
14 13 (0.23%) Virtual Servers
15 12 (0.21%) Terminal Server
16 11 (0.20%) Microsoft App-V
17 8 (0.14%) Microsoft Virtual Server
18 7 (0.13%) XenServer
19 5 (0.089%) Forefront TMG
19 5 (0.089%) Oracle RAC
Systems Management
1 198 (3.54%) SCCM
2 62 (1.11%) Control-M
3 50 (0.89%) SCOM
4 40 (0.72%) Nagios
5 36 (0.64%) Puppet
6 33 (0.59%) WSUS
7 29 (0.52%) Norton AntiVirus
8 23 (0.41%) Opscode Chef
9 22 (0.39%) Backup Exec
10 20 (0.36%) Microsoft Clustering
11 14 (0.25%) OpenView
12 12 (0.21%) McAfee ePO
13 11 (0.20%) NetBackup
13 11 (0.20%) Tivoli
14 10 (0.18%) AirWatch
14 10 (0.18%) ITRS Geneos
15 9 (0.16%) Ansible
15 9 (0.16%) Oracle Enterprise Manager
15 9 (0.16%) ZENworks
16 8 (0.14%) Forefront Identity Manager
Vendors
1 1872 (33.48%) Microsoft
2 612 (10.95%) VMware
3 598 (10.70%) Oracle
4 465 (8.32%) Citrix
5 403 (7.21%) Cisco
6 247 (4.42%) SAP
7 174 (3.11%) IBM
8 151 (2.70%) Apple
9 144 (2.58%) HP
10 125 (2.24%) iManage
11 74 (1.32%) Bloomberg
12 71 (1.27%) Dell
13 68 (1.22%) Red Hat
14 66 (1.18%) Informatica
15 62 (1.11%) Remedy
15 62 (1.11%) Salesforce.com
16 60 (1.07%) Avaya
16 60 (1.07%) Mitel
17 56 (1.00%) ServiceNow
18 54 (0.97%) CheckPoint
City, London
Hemmersbach UK
Salary: From £25,000 to £32,000 per annum
Posted: 19 hours ago
Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £20000.00 per annum + Benefits
Posted: Yesterday
London
Ashdown IT
Salary: £31000 per annum + 25 days holiday, bonus, pension
Posted: 20 hours ago
Hertfordshire
Ashdown IT
Salary: £18000 - £22000 per annum
Posted: 12 hours ago
Chorley, Lancashire
Applause IT Innovation
Salary: £22000 - £27000 per annum
Posted: 14 hours ago
Stoke-On-Trent, Staffordshire
Searchability
Salary: £20000 - £25000 per annum
Posted: 13 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 12 hours ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £22500 - £25000 per annum
Posted: 15 hours ago
London
Westbourne Partners
Salary: Up to £30,000 per annum
Posted: 12 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £28000.00 - £32000.00 per annum
Posted: 19 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: 15 hours ago
Newbury, Berkshire
Talent International
Salary: £20000 - £30000 per annum + pension, corporate discounts
Posted: 15 hours ago
City, London
Hatstand Limited
Salary: £32000 - £40000 per annum
Posted: 16 hours ago
City, London
Robert Half
Salary: £24000 - £28000 per annum
Posted: Yesterday
London
Durlston Partners
Salary: Up to £40,000 per annum + Bonus + Benefits
Posted: Yesterday
City, London
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £40000 - £50000 Per Annum Benefits Package
Posted: 17 hours ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum + bonuses + excellent benefits
Posted: 17 hours ago
London
Mortimer Spinks
Salary: £30000 per annum + full benefits package
Posted: Yesterday
Manchester, Lancashire
FT Select
Salary: From £18,000 to £20,000 per annum plus bonus and benefits
Posted: 16 hours ago
Redhill, Surrey
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £25000 - £28000 Per Annum
Posted: Yesterday
City, London
Hatstand Limited
Salary: £35000 - £40000 per annum + bonus, training, pension
Posted: 16 hours ago
Maidenhead, Berkshire
Complete Tech Limited
Salary: Up to £30,000 per annum
Posted: 15 hours ago
London
Hays Finance Technology
Salary: £45000.00 - £65000.00 per annum
Posted: 19 hours ago
London
Hurren and Hope
Salary: £22k - 27k per year
Posted: 13 hours ago
London
Miller Maxwell Ltd
Salary: From £50,000 to £70,000 per annum
Posted: 13 hours ago
London
Pioneer Search
Salary: £60000 - £70000 per annum
Posted: Yesterday
Kettering, Northamptonshire
Ashdown IT
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
London
JM
Salary: £75000 - £75001 per annum
Posted: 13 hours ago
London
onezeero.
Salary: £40000 - £45000 per annum + Great Bonus and Package
Posted: 17 hours ago
Bedfordshire
Nigel Frank International Ltd
Posted: Yesterday