Support Analyst
UK

The median Support Analyst salary in the UK is £35,640 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 197 261 271
Rank change year-on-year +64 +10 -29
Permanent jobs requiring a Support Analyst 1,508 1,479 2,324
As % of all permanent jobs advertised in the UK 1.54% 1.41% 1.51%
As % of the Job Titles category 1.63% 1.54% 1.57%
Number of salaries quoted 1,164 1,189 1,945
10th Percentile £24,075 £23,750 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,640 £33,500 £32,500
Median % change year-on-year +6.39% +3.08% -
75th Percentile £47,500 £43,750 £43,250
90th Percentile £59,625 £60,000 £57,500
UK excluding London median annual salary £32,121 £30,500 £28,500
% change year-on-year +5.31% +7.02% -1.72%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 27 April 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +76 1,353 £35,000 +2.94% 184
UK excluding London +39 1,035 £32,121 +5.31% 128
Work from Home +42 449 £42,500 +21.43% 49
London +87 444 £45,000 +8.76% 70
South East +75 325 £32,500 +4.84% 28
North of England +54 243 £32,500 - 27
Midlands -3 158 £30,000 0.00% 22
North West +28 139 £32,500 -2.99% 16
Yorkshire +85 98 £31,500 -1.50% 9
East of England +35 98 £30,000 +4.35% 19
West Midlands +6 91 £33,000 +1.84% 6
South West -17 85 £33,250 +10.83% 24
Scotland -48 73 £40,000 +33.33% 10
East Midlands -6 67 £27,000 -1.82% 16
Wales +15 48 £40,000 +33.33% 4
North East -5 6 £30,500 -18.67% 4
Northern Ireland +28 5 £44,500 +33.83% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 524 (34.75%) Social Skills
2 495 (32.82%) Windows
3 480 (31.83%) Microsoft
4 400 (26.53%) Microsoft 365
5 390 (25.86%) SQL
6 369 (24.47%) Active Directory
7 355 (23.54%) ITIL
8 337 (22.35%) Customer Service
9 331 (21.95%) Problem-Solving
10 313 (20.76%) Finance
11 262 (17.37%) Microsoft Office
12 260 (17.24%) Azure
13 246 (16.31%) Degree
14 208 (13.79%) Windows 10
15 205 (13.59%) Analytical Skills
16 201 (13.33%) SLA
17 182 (12.07%) Microsoft Exchange
18 170 (11.27%) ITSM
19 169 (11.21%) Service Management
20 165 (10.94%) Incident Management
21 162 (10.74%) SQL Server
22 158 (10.48%) Linux
23 138 (9.15%) Oracle
24 137 (9.08%) Windows Server
25 132 (8.75%) Unix
26 126 (8.36%) ERP
26 126 (8.36%) SharePoint
27 110 (7.29%) Security Cleared
28 103 (6.83%) Actionable Insight
29 98 (6.50%) Change Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 182 (12.07%) Microsoft Exchange
2 126 (8.36%) SharePoint
3 74 (4.91%) WebLogic
4 45 (2.98%) Oracle Service Bus
5 9 (0.60%) CMS
5 9 (0.60%) Confluence
5 9 (0.60%) IIS
6 5 (0.33%) Oracle Workflow
6 5 (0.33%) Skype for Business
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
Applications
1 262 (17.37%) Microsoft Office
2 85 (5.64%) Microsoft Excel
3 51 (3.38%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) S-PLUS
6 2 (0.13%) Spreadsheet
7 1 (0.066%) Microsoft Project
7 1 (0.066%) Trello
Business Applications
1 67 (4.44%) Dynamics CRM
2 45 (2.98%) Remedy ITSM
3 24 (1.59%) PlanetPress Connect
4 21 (1.39%) Dynamics NAV
5 16 (1.06%) NEC Housing
6 14 (0.93%) Dynamics GP
7 12 (0.80%) SAP S/4HANA
8 11 (0.73%) Elite 3E
8 11 (0.73%) Fidessa
9 8 (0.53%) Epicor Tropos
9 8 (0.53%) Oracle ERP
10 7 (0.46%) Endur
11 6 (0.40%) Carpe Diem
11 6 (0.40%) Infor SunSystems
11 6 (0.40%) ION MarketView
11 6 (0.40%) Oracle EBS R12
12 5 (0.33%) ION Anvil
12 5 (0.33%) NetSuite
12 5 (0.33%) Oracle Applications
12 5 (0.33%) Oracle Payroll
Cloud Services
1 400 (26.53%) Microsoft 365
2 260 (17.24%) Azure
3 68 (4.51%) Entra ID
4 67 (4.44%) Dynamics 365
5 56 (3.71%) AWS
6 49 (3.25%) Power Platform
6 49 (3.25%) SaaS
7 17 (1.13%) WhatsApp
8 16 (1.06%) Google Workspace
9 13 (0.86%) Power Automate
10 11 (0.73%) Mimecast
10 11 (0.73%) PowerApps
11 9 (0.60%) OneDrive
12 7 (0.46%) Amazon CloudWatch
13 6 (0.40%) Azure Data Factory
13 6 (0.40%) GCP
14 5 (0.33%) Google Sheets
14 5 (0.33%) IaaS
15 4 (0.27%) Amazon S3
16 3 (0.20%) PaaS
Communications & Networking
1 97 (6.43%) DNS
2 81 (5.37%) DHCP
3 75 (4.97%) Firewall
4 70 (4.64%) WAN
5 65 (4.31%) LAN
6 63 (4.18%) VPN
7 60 (3.98%) TCP/IP
8 32 (2.12%) Wi-Fi
9 30 (1.99%) Internet
10 29 (1.92%) VoIP
11 26 (1.72%) Wireless
12 20 (1.33%) VLAN
13 14 (0.93%) Cisco IOS
14 13 (0.86%) Broadband
14 13 (0.86%) Remote Desktop
15 11 (0.73%) FIX Connectivity
15 11 (0.73%) WLAN
16 9 (0.60%) Intranet
17 8 (0.53%) Skype
18 7 (0.46%) SAN
Database & Business Intelligence
1 162 (10.74%) SQL Server
2 62 (4.11%) Oracle Database
3 46 (3.05%) Oracle Database 11g
4 45 (2.98%) Oracle Database 10g
4 45 (2.98%) VLDB
5 34 (2.25%) Power BI
6 33 (2.19%) SQL Server Integration Services
7 29 (1.92%) Elasticsearch
8 26 (1.72%) Data Warehouse
9 23 (1.53%) SQL Server Reporting Services
10 13 (0.86%) MySQL
11 11 (0.73%) Oracle Reports
12 10 (0.66%) Relational Database
13 6 (0.40%) BusinessObjects
14 4 (0.27%) Crystal Reports
15 3 (0.20%) Oracle Database 12c
15 3 (0.20%) SAP HANA
15 3 (0.20%) Tableau
16 2 (0.13%) MongoDB
16 2 (0.13%) NoSQL
Development Applications
1 57 (3.78%) JIRA
2 24 (1.59%) SQL Server Management Studio (SSMS)
3 11 (0.73%) Eclipse
4 5 (0.33%) Toad
4 5 (0.33%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 524 (34.75%) Social Skills
2 313 (20.76%) Finance
3 205 (13.59%) Analytical Skills
4 86 (5.70%) Law
5 77 (5.11%) Legal
6 64 (4.24%) Manufacturing
7 60 (3.98%) Banking
8 56 (3.71%) Front Office
9 54 (3.58%) Retail
10 37 (2.45%) Telecoms
11 31 (2.06%) Marketing
12 30 (1.99%) Inclusion and Diversity
12 30 (1.99%) Public Sector
13 22 (1.46%) Police
14 19 (1.26%) Military
15 17 (1.13%) Back Office
16 16 (1.06%) Organisational Skills
17 12 (0.80%) Billing
17 12 (0.80%) Documentation Skills
17 12 (0.80%) Presentation Skills
Libraries, Frameworks & Software Standards
1 32 (2.12%) .NET
2 29 (1.92%) J2EE
2 29 (1.92%) Java EE
2 29 (1.92%) Spring
3 28 (1.86%) FIX Protocol
4 10 (0.66%) HTML
4 10 (0.66%) Oracle Fusion
4 10 (0.66%) REST
5 8 (0.53%) JSON
5 8 (0.53%) Middleware
5 8 (0.53%) Web Services
5 8 (0.53%) XML
6 7 (0.46%) ASP.NET
7 6 (0.40%) OLE
8 4 (0.27%) .NET Framework
8 4 (0.27%) SAML
9 3 (0.20%) CSS
9 3 (0.20%) SOAP
9 3 (0.20%) Software Packaging
9 3 (0.20%) XSLT
Miscellaneous
1 46 (3.05%) Driving Licence
2 45 (2.98%) Management Information System
3 40 (2.65%) Self-Motivation
4 29 (1.92%) Onboarding
4 29 (1.92%) Video Conferencing
5 23 (1.53%) Enterprise Software
6 19 (1.26%) Product Ownership
6 19 (1.26%) Replication
7 16 (1.06%) Foreign Exchange (FX)
8 15 (0.99%) CCTV
8 15 (0.99%) iPad
9 11 (0.73%) Analytical Mindset
9 11 (0.73%) e-Learning
9 11 (0.73%) Eurex
9 11 (0.73%) Life Science
9 11 (0.73%) Mobile App
10 10 (0.66%) Housing Association
10 10 (0.66%) iPhone
11 8 (0.53%) Greenfield Project
12 7 (0.46%) Social Media
Operating Systems
1 495 (32.82%) Windows
2 208 (13.79%) Windows 10
3 158 (10.48%) Linux
4 137 (9.08%) Windows Server
5 132 (8.75%) Unix
6 59 (3.91%) Solaris
7 49 (3.25%) Apple iOS
8 39 (2.59%) Android
9 31 (2.06%) Mac OS
10 23 (1.53%) Mac OS X
10 23 (1.53%) Windows Server 2016
11 22 (1.46%) Windows Server 2019
12 20 (1.33%) Windows 7
13 14 (0.93%) Windows Server 2012
14 12 (0.80%) Windows Server 2008
15 11 (0.73%) CentOS
15 11 (0.73%) Ubuntu
16 6 (0.40%) Red Hat Enterprise Linux
17 3 (0.20%) AIX
18 2 (0.13%) Windows Vista
Processes & Methodologies
1 355 (23.54%) ITIL
2 337 (22.35%) Customer Service
3 331 (21.95%) Problem-Solving
4 170 (11.27%) ITSM
5 169 (11.21%) Service Management
6 165 (10.94%) Incident Management
7 126 (8.36%) ERP
8 103 (6.83%) Actionable Insight
9 98 (6.50%) Change Management
9 98 (6.50%) CRM
10 93 (6.17%) Service Delivery
11 77 (5.11%) Release Management
12 66 (4.38%) Agile
13 59 (3.91%) Problem Management
14 57 (3.78%) Continuous Improvement
15 55 (3.65%) Performance Tuning
16 54 (3.58%) Project Management
17 53 (3.51%) Performance Monitoring
18 45 (2.98%) Artificial Intelligence
18 45 (2.98%) Capacity Planning
Programming Languages
1 390 (25.86%) SQL
2 74 (4.91%) T-SQL
3 70 (4.64%) PowerShell
4 66 (4.38%) PL/SQL
5 44 (2.92%) Java
6 35 (2.32%) C#
6 35 (2.32%) Shell Script
7 30 (1.99%) Python
8 22 (1.46%) JavaScript
9 19 (1.26%) Bash
10 17 (1.13%) Perl
11 11 (0.73%) Ruby
12 8 (0.53%) C
13 6 (0.40%) VBA
14 4 (0.27%) R
15 3 (0.20%) COBOL
15 3 (0.20%) XPath
16 2 (0.13%) VB
17 1 (0.066%) PHP
17 1 (0.066%) VB.NET
Qualifications
1 246 (16.31%) Degree
2 110 (7.29%) Security Cleared
3 86 (5.70%) SC Cleared
4 43 (2.85%) Microsoft Certification
5 25 (1.66%) Computer Science Degree
6 22 (1.46%) A+ Certification
7 14 (0.93%) CISM
7 14 (0.93%) CISSP
7 14 (0.93%) GCIA
7 14 (0.93%) GCIH
7 14 (0.93%) GREM
8 13 (0.86%) CCNA
8 13 (0.86%) Cisco Certification
9 12 (0.80%) Network+ Certification
10 11 (0.73%) DV Cleared
10 11 (0.73%) MCP
10 11 (0.73%) MCSA
11 10 (0.66%) ITIL Certification
11 10 (0.66%) PRINCE2 Practitioner
12 8 (0.53%) MCITP
Quality Assurance & Compliance
1 201 (13.33%) SLA
2 13 (0.86%) ISO/IEC 27001
3 11 (0.73%) Cyber Essentials
3 11 (0.73%) PMO
4 9 (0.60%) Data Quality
5 7 (0.46%) GDPR
5 7 (0.46%) QA
6 3 (0.20%) Disclosure Scotland
7 2 (0.13%) Accessibility
7 2 (0.13%) ISO 9001
7 2 (0.13%) PCI DSS
7 2 (0.13%) Sarbanes-Oxley
8 1 (0.066%) Cyber Essentials PLUS
8 1 (0.066%) HMG Security Policy Framework
System Software
1 369 (24.47%) Active Directory
2 73 (4.84%) VMware Infrastructure
3 45 (2.98%) Oracle RAC
4 29 (1.92%) Hyper-V
5 15 (0.99%) Virtual Desktop
6 8 (0.53%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
Systems Management
1 92 (6.10%) Microsoft Intune
2 71 (4.71%) SCCM
3 45 (2.98%) Data Guard
3 45 (2.98%) Oracle RMAN
4 34 (2.25%) Single Sign-On
5 29 (1.92%) OpenSSO
6 25 (1.66%) Jamf Pro
7 7 (0.46%) WSUS
8 5 (0.33%) Progress Chef
8 5 (0.33%) Systems Management Server (SMS)
9 4 (0.27%) AirWatch
9 4 (0.27%) Backup Exec
9 4 (0.27%) Grafana
9 4 (0.27%) McAfee ePO
9 4 (0.27%) PaperCut
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) Control-M
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
10 3 (0.20%) ZENworks
Vendors
1 480 (31.83%) Microsoft
2 138 (9.15%) Oracle
3 97 (6.43%) VMware
4 80 (5.31%) Remedy
5 70 (4.64%) Cisco
6 49 (3.25%) Bloomberg
7 48 (3.18%) Sun
8 45 (2.98%) ServiceNow
9 44 (2.92%) Citrix
10 41 (2.72%) Apple
11 36 (2.39%) Dell
12 34 (2.25%) SAP
13 28 (1.86%) Veeam
14 26 (1.72%) ION Trading
15 24 (1.59%) FNZ
15 24 (1.59%) HP
16 23 (1.53%) Google
17 20 (1.33%) Meraki
17 20 (1.33%) Palo Alto
18 19 (1.26%) iManage