The first table below looks at the demand for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 90 90 82
Rank change year-on-year
0 -8
Permanent jobs requiring a Support Analyst 3544 3359 3842
As % of all permanent IT jobs located in the UK 2.92% 3.03% 3.06%
As % of the Job Titles category 3.09% 3.20% 3.22%
Number of salaries quoted 3065 2967 3346
Average salary £32,500 £32,000 £32,500
Average salary % change year-on-year
+1.56% -1.53%
90% offered a salary of more than £21,500 £22,000 £21,500
10% offered a salary of more than £52,500 £52,500 £57,500
UK excluding London average salary £27,500 £27,500 £28,000
% change year-on-year
- -1.78%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 18 April 2014 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -1 3370 £32,500 - 325
London 0 1630 £38,500 -3.75% 122
South East 0 610 £30,000 - 67
City of London +7 496 £42,500 -5.55% 45
East of England +8 313 £30,000 +6.19% 28
North West +17 192 £25,000 -1.96% 32
Yorkshire -38 181 £27,250 +4.80% 30
West Midlands -7 176 £25,500 -5.55% 16
South West -5 167 £26,000 -8.77% 13
West Yorkshire -35 150 £27,000 -1.81% 16
Buckinghamshire +27 116 £34,000 +23.63% 9
Berkshire -14 111 £30,000 -7.69% 12
Leeds -24 111 £30,000 +3.44% 9
Surrey -11 110 £29,000 - 10
Manchester +13 105 £24,000 -4.00% 17
Essex +23 104 £32,500 -23.52% 6
East Midlands -29 100 £26,530 -1.74% 15
Scotland -23 95 £27,500 -1.78% 12
Hertfordshire -8 86 £27,000 -5.26% 10
West Sussex +24 78 £29,000 -12.78% 10
Milton Keynes +18 75 £34,000 +23.63% 4
Hampshire -28 66 £25,500 -16.39% 11
Oxfordshire +8 64 £27,500 +10.00% 9
Northamptonshire +3 58 £25,000 -9.09% 6
Bedfordshire +5 56 £30,000 -24.52% 5
Cheshire +14 55 £27,000 -19.40% 9
Birmingham +4 54 £25,000 -23.07% 3
Northampton +7 52 £27,750 +11.00% 4
Crawley +46 44 £30,000 +41.17% 6
Cambridgeshire -18 44 £34,250 +29.24% 5

Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3078 (46.74%) Windows
2 2619 (39.77%) SQL
3 2288 (34.75%) Microsoft
4 1824 (27.70%) Finance
5 1646 (25.00%) Active Directory
6 1478 (22.44%) MS Excel
7 1464 (22.23%) ITIL
8 1360 (20.65%) SQL Server
9 1352 (20.53%) MS Office
10 1164 (17.68%) Oracle
11 1001 (15.20%) UNIX
12 954 (14.49%) Windows Server 2008
13 920 (13.97%) Windows 7
14 837 (12.71%) Linux
15 789 (11.98%) Degree
16 772 (11.72%) MS Exchange
16 772 (11.72%) VMware
17 771 (11.71%) Windows XP
18 750 (11.39%) Citrix
19 697 (10.58%) Windows Server 2003
20 667 (10.13%) Java
21 660 (10.02%) SLA
22 584 (8.87%) .NET
23 534 (8.11%) Banking
24 533 (8.09%) Microsoft Certification
25 529 (8.03%) TCP/IP
26 502 (7.62%) Cisco
27 438 (6.65%) Blackberry
28 435 (6.61%) Firewall
29 430 (6.53%) LAN

Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 772 (11.72%) MS Exchange
2 407 (6.18%) SharePoint
3 381 (5.79%) IIS
4 358 (5.44%) Exchange Server 2010
5 185 (2.81%) Exchange Server 2007
6 182 (2.76%) Blackberry Enterprise Server
7 180 (2.73%) Tomcat
8 159 (2.41%) Apache
9 150 (2.28%) WebSphere
10 129 (1.96%) Exchange Server 2003
11 102 (1.55%) WebLogic
12 81 (1.23%) SharePoint 2010
13 80 (1.21%) IBM Notes
14 74 (1.12%) WebSphere Application Server
15 68 (1.03%) CMS
16 62 (0.94%) WorkSite
16 62 (0.94%) Lync
17 47 (0.71%) MQSeries
18 40 (0.61%) IBM HTTP Server
19 31 (0.47%) Exchange Server 2013
Applications
1 1478 (22.44%) MS Excel
2 1352 (20.53%) MS Office
3 149 (2.26%) MS PowerPoint
4 39 (0.59%) MS Visio
5 32 (0.49%) MS Project
6 25 (0.38%) Photoshop
7 14 (0.21%) AutoCAD
8 10 (0.15%) Spreadsheet
9 5 (0.076%) FastStats
10 4 (0.061%) ProjectWise
11 3 (0.046%) PrintSoft PReS
12 2 (0.030%) InfoPath
12 2 (0.030%) S-PLUS
12 2 (0.030%) Acrobat
12 2 (0.030%) SPSS
13 1 (0.015%) SketchUp
13 1 (0.015%) Revit
Business Applications
1 106 (1.61%) Oracle EBS R12
2 100 (1.52%) Dynamics CRM
3 85 (1.29%) Oracle EBS
4 77 (1.17%) Oracle General Ledger
5 64 (0.97%) Oracle Payables
6 63 (0.96%) Oracle Receivables
7 49 (0.74%) Oracle Financials
8 44 (0.67%) Oracle Assets
9 43 (0.65%) Oracle Applications
9 43 (0.65%) Oracle Cash Management
10 42 (0.64%) Dynamics AX
11 37 (0.56%) Oracle 11i
12 36 (0.55%) ION MarketView
13 30 (0.46%) Maximo
14 29 (0.44%) Agresso
15 26 (0.39%) SAP FI
15 26 (0.39%) Magento
16 24 (0.36%) Remedy ITSM
17 20 (0.30%) Dynamics NAV
18 19 (0.29%) Misys Opics
Cloud Services
1 78 (1.18%) Office 365
2 57 (0.87%) SaaS
3 11 (0.17%) Microsoft Azure
4 6 (0.091%) Taleo
5 5 (0.076%) Google Apps
6 3 (0.046%) Amazon AWS
6 3 (0.046%) GitHub
7 2 (0.030%) IaaS
7 2 (0.030%) Cloud Computing
7 2 (0.030%) PaaS
8 1 (0.015%) Amazon EC2
Communications & Networking
1 529 (8.03%) TCP/IP
2 435 (6.61%) Firewall
3 430 (6.53%) LAN
4 411 (6.24%) WAN
5 393 (5.97%) DNS
6 313 (4.75%) VPN
7 310 (4.71%) DHCP
8 279 (4.24%) Internet
9 221 (3.36%) SAN
10 152 (2.31%) VoIP
11 107 (1.62%) FTP
12 95 (1.44%) Wireless
13 86 (1.31%) HTTP
14 80 (1.21%) SSL
15 67 (1.02%) Intranet
16 66 (1.00%) NAS
17 54 (0.82%) Wi-Fi
18 52 (0.79%) VLAN
18 52 (0.79%) IP Telephony
18 52 (0.79%) Network Security
Database & Business Intelligence
1 1360 (20.65%) SQL Server
2 261 (3.96%) Relational Database
3 249 (3.78%) Oracle Database
4 246 (3.74%) SQL Server Reporting Services
5 212 (3.22%) SQL Server 2008
6 180 (2.73%) SQL Server Integration Services
7 168 (2.55%) SQL Server 2005
8 126 (1.91%) RDBMS
9 117 (1.78%) MySQL
10 104 (1.58%) Crystal Reports
11 100 (1.52%) Oracle Reports
12 81 (1.23%) DB2
13 72 (1.09%) Oracle Database 11g
14 64 (0.97%) Oracle Database 10g
15 60 (0.91%) MS Access
16 56 (0.85%) Data Warehouse
17 54 (0.82%) SQL Server 2012
18 43 (0.65%) SQL Server Analysis Services
19 42 (0.64%) KDB
20 30 (0.46%) Oracle Discoverer
Development Applications
1 59 (0.90%) Visual Studio
2 49 (0.74%) Oracle Forms
3 45 (0.68%) JIRA
4 39 (0.59%) Team Foundation Server
5 34 (0.52%) Toad
6 30 (0.46%) Selenium
6 30 (0.46%) JUnit
7 25 (0.38%) SQL Server Management Studio (SSMS)
7 25 (0.38%) Subversion
8 23 (0.35%) JMeter
9 16 (0.24%) ClearQuest
10 15 (0.23%) MSI
11 13 (0.20%) InstallShield
11 13 (0.20%) Eclipse
11 13 (0.20%) ClearCase
11 13 (0.20%) VSS/SourceSafe
11 13 (0.20%) Oracle APEX
12 12 (0.18%) Git (software)
13 9 (0.14%) LSMW
13 9 (0.14%) Hudson
General
1 1824 (27.70%) Finance
2 534 (8.11%) Banking
3 416 (6.32%) Front Office
4 274 (4.16%) Retail
5 267 (4.05%) Law
6 210 (3.19%) Investment Banking
7 175 (2.66%) Legal
8 144 (2.19%) Telecoms
9 143 (2.17%) Back Office
10 107 (1.62%) Marketing
11 102 (1.55%) Manufacturing
12 98 (1.49%) Advertising
13 82 (1.25%) Financial Institution
14 54 (0.82%) French Language
15 48 (0.73%) German Language
16 37 (0.56%) Billing
17 30 (0.46%) Publishing
18 29 (0.44%) Dutch Language
19 21 (0.32%) Spanish Language
20 18 (0.27%) Retail Banking
Libraries, Frameworks & Software Standards
1 584 (8.87%) .NET
2 357 (5.42%) HTML
3 351 (5.33%) XML
4 188 (2.85%) ASP.NET
5 177 (2.69%) J2EE
6 172 (2.61%) CSS
7 128 (1.94%) Middleware
8 116 (1.76%) Web Services
9 74 (1.12%) Spring
10 69 (1.05%) jQuery
10 69 (1.05%) Hibernate
11 64 (0.97%) .NET Framework
12 51 (0.77%) Software Packaging
13 49 (0.74%) HTML5
14 46 (0.70%) SOAP
15 40 (0.61%) XSLT
15 40 (0.61%) Struts
16 37 (0.56%) JDBC
17 32 (0.49%) FIX Protocol
17 32 (0.49%) EDI
Miscellaneous
1 438 (6.65%) Blackberry
2 271 (4.12%) Computer Science
3 212 (3.22%) Derivative
4 170 (2.58%) Equities
5 162 (2.46%) Fixed Income
6 147 (2.23%) Hedge funds
7 145 (2.20%) Foreign Exchange (FX)
8 132 (2.00%) Management Information System
9 81 (1.23%) Statistics
10 78 (1.18%) Enterprise Software
10 78 (1.18%) Clustering
11 77 (1.17%) Mathematics
12 72 (1.09%) Video Conferencing
13 69 (1.05%) iPad
14 66 (1.00%) Thin Client
14 66 (1.00%) Fat Client
14 66 (1.00%) iPhone
15 64 (0.97%) Client/Server
16 60 (0.91%) EPoS
17 51 (0.77%) Equity Derivative
Operating Systems
1 3078 (46.74%) Windows
2 1001 (15.20%) UNIX
3 954 (14.49%) Windows Server 2008
4 920 (13.97%) Windows 7
5 837 (12.71%) Linux
6 771 (11.71%) Windows XP
7 697 (10.58%) Windows Server 2003
8 222 (3.37%) Solaris
9 202 (3.07%) Windows Server 2012
10 174 (2.64%) Windows 8
11 92 (1.40%) Mac OS X
12 80 (1.21%) Windows Vista
13 70 (1.06%) Apple iOS
14 69 (1.05%) Red Hat Enterprise Linux
15 63 (0.96%) Android
16 61 (0.93%) AIX
17 54 (0.82%) Windows 2000 Server
18 51 (0.77%) Windows 2000
19 43 (0.65%) Mac OS
20 21 (0.32%) SUSE
Processes & Methodologies
1 1464 (22.23%) ITIL
2 302 (4.59%) Service Delivery
3 294 (4.46%) Problem Management
4 291 (4.42%) CRM
5 285 (4.33%) Incident Management
6 257 (3.90%) Service Management
7 215 (3.26%) E-Commerce
8 212 (3.22%) Root Cause Analysis
9 205 (3.11%) Project Management
10 198 (3.01%) Change Management
11 176 (2.67%) Disaster Recovery
12 172 (2.61%) ERP
13 164 (2.49%) Asset Management
14 151 (2.29%) Change Control
15 139 (2.11%) Investment Management
16 133 (2.02%) Business Intelligence
17 126 (1.91%) Workflow
18 121 (1.84%) ITSM
19 118 (1.79%) Release Management
20 112 (1.70%) Time Management
Programming Languages
1 2619 (39.77%) SQL
2 667 (10.13%) Java
3 381 (5.79%) C#
4 357 (5.42%) Perl
5 267 (4.05%) T-SQL
6 258 (3.92%) PL/SQL
7 241 (3.66%) JavaScript
8 202 (3.07%) VB
9 192 (2.92%) PowerShell
10 170 (2.58%) Python
11 169 (2.57%) Shell Script
12 139 (2.11%) C
13 128 (1.94%) VBA
14 127 (1.93%) VB.NET
15 125 (1.90%) PHP
16 112 (1.70%) Bash Shell
17 103 (1.56%) C++
18 63 (0.96%) VB6
19 57 (0.87%) VBScript
20 33 (0.50%) Korn
Qualifications
1 789 (11.98%) Degree
2 533 (8.09%) Microsoft Certification
3 295 (4.48%) MCSE
4 293 (4.45%) MCP
5 244 (3.71%) ITIL Certification
6 179 (2.72%) Cisco Certification
7 172 (2.61%) MCITP
8 158 (2.40%) CCNA
9 134 (2.03%) MCSA
10 94 (1.43%) Security Cleared
11 63 (0.96%) SC Cleared
12 57 (0.87%) CCNP
13 48 (0.73%) Citrix Certification
14 47 (0.71%) MCDST
15 46 (0.70%) A+ Certification
16 44 (0.67%) MCTS
17 38 (0.58%) CCA
18 37 (0.56%) MOS
19 35 (0.53%) VMware Certified Professional (VCP)
20 30 (0.46%) HND
Quality Assurance & Compliance
1 660 (10.02%) SLA
2 105 (1.59%) QA
3 65 (0.99%) ISO 9001
4 32 (0.49%) ISO/IEC 27001
5 30 (0.46%) Sarbanes-Oxley
6 10 (0.15%) Solvency II
7 8 (0.12%) COBIT
8 2 (0.030%) Data Quality
8 2 (0.030%) HL7
8 2 (0.030%) GxP
9 1 (0.015%) ISO 9000
9 1 (0.015%) PCI DSS
System Software
1 1646 (25.00%) Active Directory
2 427 (6.48%) VMware Infrastructure
3 168 (2.55%) XenApp
4 141 (2.14%) Hyper-V
5 110 (1.67%) vSphere
6 98 (1.49%) Terminal Services
7 81 (1.23%) VMware ESX
8 71 (1.08%) XenDesktop
9 40 (0.61%) VMware Workstation
9 40 (0.61%) Citrix Presentation Server
10 37 (0.56%) XenServer
11 32 (0.49%) VMware ESXi
12 31 (0.47%) Terminal Server
13 28 (0.43%) ISA Server
14 18 (0.27%) Microsoft App-V
15 15 (0.23%) Microsoft Virtual Server
16 13 (0.20%) VMware Server
16 13 (0.20%) IMail Server
17 12 (0.18%) MetaFrame
18 11 (0.17%) Xen
Systems Management
1 207 (3.14%) SCCM
2 65 (0.99%) Backup Exec
3 60 (0.91%) SCOM
4 55 (0.84%) WSUS
5 50 (0.76%) Systems Management Server (SMS)
6 47 (0.71%) Norton AntiVirus
7 36 (0.55%) Tivoli
8 35 (0.53%) NetBackup
9 20 (0.30%) MOM
10 18 (0.27%) Nagios
10 18 (0.27%) Control-M
11 17 (0.26%) McAfee ePO
12 16 (0.24%) ITRS Geneos
13 13 (0.20%) DameWare
14 12 (0.18%) Cisco CUCM
15 11 (0.17%) Opscode Chef
15 11 (0.17%) Puppet
16 9 (0.14%) Tivoli Storage Manager
16 9 (0.14%) Oracle Enterprise Manager
16 9 (0.14%) ServiceCenter
Vendors
1 2288 (34.75%) Microsoft
2 1164 (17.68%) Oracle
3 772 (11.72%) VMware
4 750 (11.39%) Citrix
5 502 (7.62%) Cisco
6 224 (3.40%) HP
7 216 (3.28%) Sybase
8 197 (2.99%) SAP
9 149 (2.26%) Symantec
10 145 (2.20%) Apple
11 140 (2.13%) IBM
12 130 (1.97%) Bloomberg
13 124 (1.88%) Reuters
14 104 (1.58%) Dell
15 100 (1.52%) JBoss
16 99 (1.50%) Sun
17 95 (1.44%) CheckPoint
18 93 (1.41%) Remedy
18 93 (1.41%) Lotus
19 92 (1.40%) Red Hat
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £25000 - £30000 Per Annum
Posted: 4 hours ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: 4 hours ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £30000 Per Annum
Posted: 4 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum
Posted: 4 hours ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 4 hours ago
London
Aston Carter
Salary: £30000 - £40000 per annum + benefits+bonuses
Posted: 4 hours ago
Watford, Hertfordshire
Salmon Limited
Posted: 7 hours ago
Warrington, Cheshire
Net Talent
Posted: 7 hours ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + excellent bens
Posted: 8 hours ago
Leicester, Leicestershire
University Of Leicester
Posted: 11 hours ago
Halifax, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 13 hours ago
London
Ashdown IT
Salary: £25000 - £29000 per annum
Posted: 14 hours ago
Solihull, West Midlands (County)
Next Move IT
Salary: £20000 - £40000 per annum + Benefits
Posted: Yesterday
Banbury, Oxfordshire
People Source Consulting
Salary: £20000 - £25000 per annum + bonus and benefits
Posted: Yesterday
North West
Search Consultancy
Salary: Package
Posted: Yesterday
Crewe, Cheshire
Senitor Associates
Salary: £16000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £22000 - £26000 per annum + Benefits + Bonus
Posted: Yesterday
City, London
Aston Carter
Salary: £25000 - £40000 per annum
Posted: Yesterday
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
Slough, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £30000 per annum + 25 days holiday, Pension, Gym
Posted: Yesterday