The table below looks at the statistics for the Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Support Analyst
Rank 71 91 87
Rank change year-on-year
+20 -4
Permanent jobs requiring a Support Analyst 4025 3316 3574
As % of all permanent IT jobs located in the UK 3.53% 3.05% 3.16%
As % of the Job Titles category 3.74% 3.22% 3.32%
Number of salaries quoted 3487 2865 3114
Average salary £32,000 £32,000 £32,250
Average salary % change year-on-year
- -0.77%
90% offered a salary of more than £21,500 £21,500 £20,500
10% offered a salary of more than £55,000 £55,000 £48,000
UK excluding London average salary £27,500 £28,500 £28,000
% change year-on-year
-3.50% +1.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107752 102864 107643
As % of all permanent IT jobs located in the UK 94.55% 94.57% 95.26%
Number of salaries quoted 88108 85518 91703
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst within the UK.

Support Analyst Salary Trend in the UK

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst over the 3 months to 24 October 2014 within the UK.

Support Analyst Salary Histogram in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 3785 £32,500 +1.56% 424
London +22 1779 £40,000 +6.66% 173
South East -5 650 £27,500 -6.77% 88
City of London +9 440 £43,250 +4.21% 50
East of England +37 342 £30,000 +3.44% 30
Yorkshire +20 262 £25,000 -9.09% 34
West Midlands -8 225 £27,500 -5.17% 26
South West -1 221 £26,875 -4.01% 20
West Yorkshire +16 184 £25,500 -8.92% 23
North West -9 182 £24,000 -12.72% 31
Surrey -3 169 £30,000 +1.69% 14
Scotland +2 134 £30,000 -7.69% 12
Hertfordshire +27 120 £32,000 +16.36% 10
Leeds +5 119 £26,000 -13.33% 18
Berkshire -16 118 £27,000 -19.40% 22
East Midlands +26 115 £27,927 +1.55% 13
Birmingham +22 112 £28,000 -13.84% 13
Manchester +5 102 £21,500 -21.81% 20
Buckinghamshire +39 85 £27,500 -6.77% 18
Oxfordshire +45 76 £26,000 +8.33% 6
Essex +23 76 £32,500 -7.14% 4
Hampshire -26 72 £27,500 +3.77% 18
Bedfordshire +14 63 £32,500 +3.17% 6
Cambridgeshire +29 61 £27,000 +17.39% 6
Glasgow +17 61 £39,875 +13.92% 6
Northamptonshire 0 59 £30,000 +6.66% 3
Gloucestershire +13 58 £28,500 -15.55% 6
East Sussex +26 56 £27,500 +4.76% 3
Milton Keynes +22 54 £27,500 -11.29% 11
Bristol +2 53 £27,500 -1.78% 8

Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3570 (45.48%) Windows
2 2973 (37.87%) SQL
3 2592 (33.02%) Microsoft
4 2023 (25.77%) Finance
5 1865 (23.76%) ITIL
6 1798 (22.90%) Active Directory
7 1756 (22.37%) MS Excel
8 1656 (21.10%) MS Office
9 1460 (18.60%) SQL Server
10 1228 (15.64%) Oracle
11 1162 (14.80%) UNIX
12 1160 (14.78%) Windows 7
13 1072 (13.66%) Windows Server 2008
14 1023 (13.03%) Linux
15 863 (10.99%) MS Exchange
16 850 (10.83%) Degree
17 832 (10.60%) VMware
18 789 (10.05%) Citrix
19 787 (10.03%) Windows XP
20 762 (9.71%) Java
21 735 (9.36%) SLA
22 729 (9.29%) Windows Server 2003
23 721 (9.18%) Analytical Skills
24 684 (8.71%) .NET
25 626 (7.97%) TCP/IP
26 476 (6.06%) IIS
27 469 (5.97%) Microsoft Certification
28 463 (5.90%) Cisco
28 463 (5.90%) C#
29 459 (5.85%) Firewall

Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 863 (10.99%) MS Exchange
2 476 (6.06%) IIS
3 432 (5.50%) SharePoint
4 389 (4.96%) Exchange Server 2010
5 275 (3.50%) Tomcat
6 262 (3.34%) Apache
7 229 (2.92%) Exchange Server 2007
8 192 (2.45%) Blackberry Enterprise Server
9 149 (1.90%) WebSphere
10 126 (1.61%) JBoss
11 114 (1.45%) Exchange Server 2013
12 103 (1.31%) Exchange Server 2003
13 90 (1.15%) Lync
14 87 (1.11%) WebLogic
15 86 (1.10%) WorkSite
16 79 (1.01%) IBM Notes
17 73 (0.93%) WebSphere Application Server
18 63 (0.80%) CMS
19 60 (0.76%) IBM HTTP Server
20 55 (0.70%) MQSeries
Applications
1 1756 (22.37%) MS Excel
2 1656 (21.10%) MS Office
3 185 (2.36%) MS PowerPoint
4 56 (0.71%) MS Visio
5 30 (0.38%) Spreadsheet
6 27 (0.34%) MS Project
7 15 (0.19%) InfoPath
8 14 (0.18%) Adobe Creative Suite
9 9 (0.11%) AutoCAD
10 8 (0.10%) InDesign
11 6 (0.076%) Acrobat
12 4 (0.051%) S-PLUS
12 4 (0.051%) Photoshop
13 3 (0.038%) SPSS
13 3 (0.038%) Stata
14 2 (0.025%) QuarkXPress
14 2 (0.025%) PrintSoft PReS
15 1 (0.013%) Adobe Captivate
15 1 (0.013%) Revit
15 1 (0.013%) FastStats
Business Applications
1 182 (2.32%) Oracle EBS
2 170 (2.17%) Oracle EBS R12
3 117 (1.49%) Oracle Financials
4 109 (1.39%) Oracle General Ledger
5 102 (1.30%) Oracle Receivables
6 101 (1.29%) Oracle Payables
7 94 (1.20%) Dynamics CRM
8 83 (1.06%) Oracle Assets
9 79 (1.01%) Oracle Applications
10 48 (0.61%) Dynamics AX
11 37 (0.47%) Oracle 11i
12 36 (0.46%) Oracle HRMS
13 35 (0.45%) Agresso
13 35 (0.45%) Oracle iProcurement
14 31 (0.39%) Markit EDM
14 31 (0.39%) Oracle Cash Management
15 25 (0.32%) Oracle Payroll
16 24 (0.31%) SAP FI/CO
16 24 (0.31%) SAP FI
16 24 (0.31%) SAP CO
Cloud Services
1 102 (1.30%) SaaS
2 58 (0.74%) Office 365
3 36 (0.46%) Amazon AWS
4 29 (0.37%) IaaS
5 25 (0.32%) Joyent
6 14 (0.18%) Cloud Computing
7 11 (0.14%) Microsoft Azure
8 6 (0.076%) Google Apps
9 3 (0.038%) PaaS
10 1 (0.013%) Taleo
10 1 (0.013%) Amazon EC2
10 1 (0.013%) Amazon S3
10 1 (0.013%) Route 53
10 1 (0.013%) ElastiCache
10 1 (0.013%) Amazon ElastiCache
Communications & Networking
1 626 (7.97%) TCP/IP
2 459 (5.85%) Firewall
3 438 (5.58%) DNS
3 438 (5.58%) LAN
4 394 (5.02%) WAN
5 374 (4.76%) DHCP
6 314 (4.00%) VPN
7 301 (3.83%) Internet
8 214 (2.73%) SAN
9 169 (2.15%) VoIP
10 136 (1.73%) FTP
11 105 (1.34%) HTTP
12 100 (1.27%) Wireless
13 72 (0.92%) Network Security
14 68 (0.87%) Cisco IOS
14 68 (0.87%) Intranet
15 61 (0.78%) SMTP
16 60 (0.76%) Wi-Fi
17 59 (0.75%) NAS
18 53 (0.68%) VLAN
Database & Business Intelligence
1 1460 (18.60%) SQL Server
2 270 (3.44%) SQL Server 2008
3 244 (3.11%) MySQL
4 230 (2.93%) Relational Database
5 225 (2.87%) SQL Server Reporting Services
6 206 (2.62%) Oracle Database
7 173 (2.20%) SQL Server 2005
8 161 (2.05%) SQL Server Integration Services
9 135 (1.72%) Crystal Reports
10 125 (1.59%) Oracle Reports
11 102 (1.30%) DB2
12 98 (1.25%) RDBMS
13 89 (1.13%) SQL Server 2012
14 70 (0.89%) Oracle Discoverer
15 68 (0.87%) MS Access
16 65 (0.83%) Data Warehouse
17 58 (0.74%) Oracle BI Publisher
18 45 (0.57%) SQL Server 2000
19 39 (0.50%) Oracle BI EE
20 36 (0.46%) Data Mining
Development Applications
1 77 (0.98%) Oracle Forms
2 67 (0.85%) Visual Studio
2 67 (0.85%) Git (software)
3 35 (0.45%) Team Foundation Server
4 33 (0.42%) Eclipse
5 29 (0.37%) Subversion
6 25 (0.32%) Firebug
7 23 (0.29%) JIRA
8 22 (0.28%) JUnit
9 20 (0.25%) SQL Server Management Studio (SSMS)
10 16 (0.20%) Toad
11 13 (0.17%) JMeter
11 13 (0.17%) Maven
11 13 (0.17%) VisualVM
12 11 (0.14%) Selenium
13 10 (0.13%) Hudson
14 9 (0.11%) Jenkins
15 8 (0.10%) TeamCity
16 7 (0.089%) MSI
17 6 (0.076%) Talend Open Studio
General
1 2023 (25.77%) Finance
2 459 (5.85%) Front Office
3 458 (5.83%) Banking
4 321 (4.09%) Retail
5 286 (3.64%) Law
6 282 (3.59%) Legal
7 206 (2.62%) Investment Banking
8 168 (2.14%) Back Office
9 132 (1.68%) Telecoms
10 131 (1.67%) Financial Institution
11 121 (1.54%) Manufacturing
12 80 (1.02%) Advertising
13 77 (0.98%) Marketing
14 67 (0.85%) Publishing
15 64 (0.82%) French Language
15 64 (0.82%) German Language
16 53 (0.68%) Billing
17 33 (0.42%) General Ledger
18 29 (0.37%) Electronics
19 22 (0.28%) Aerospace
Libraries, Frameworks & Software Standards
1 684 (8.71%) .NET
2 361 (4.60%) HTML
3 350 (4.46%) XML
4 229 (2.92%) CSS
5 221 (2.82%) ASP.NET
6 178 (2.27%) Web Services
7 163 (2.08%) Middleware
8 158 (2.01%) J2EE
9 89 (1.13%) FIX Protocol
10 64 (0.82%) Spring
11 62 (0.79%) SOAP
12 61 (0.78%) .NET Framework
13 54 (0.69%) JDBC
14 49 (0.62%) jQuery
15 38 (0.48%) Software Packaging
15 38 (0.48%) WF
16 36 (0.46%) Hibernate
17 35 (0.45%) Struts
18 32 (0.41%) DHTML
19 31 (0.39%) XSLT
Miscellaneous
1 721 (9.18%) Analytical Skills
2 435 (5.54%) Blackberry
3 348 (4.43%) Computer Science
4 235 (2.99%) Management Information System
5 178 (2.27%) Equities
6 173 (2.20%) Foreign Exchange (FX)
7 156 (1.99%) Derivative
8 138 (1.76%) Mathematics
9 133 (1.69%) Fixed Income
10 96 (1.22%) Hedge funds
11 89 (1.13%) iPhone
12 73 (0.93%) Enterprise Software
13 72 (0.92%) iPad
14 68 (0.87%) Statistics
15 66 (0.84%) Video Conferencing
16 55 (0.70%) Client/Server
17 54 (0.69%) Replication
18 53 (0.68%) AS400
19 50 (0.64%) PDA
19 50 (0.64%) Open Source
Operating Systems
1 3570 (45.48%) Windows
2 1162 (14.80%) UNIX
3 1160 (14.78%) Windows 7
4 1072 (13.66%) Windows Server 2008
5 1023 (13.03%) Linux
6 787 (10.03%) Windows XP
7 729 (9.29%) Windows Server 2003
8 336 (4.28%) Windows Server 2012
9 270 (3.44%) Windows 8
10 172 (2.19%) Solaris
11 125 (1.59%) Windows Vista
12 122 (1.55%) Mac OS X
13 114 (1.45%) Red Hat Enterprise Linux
14 107 (1.36%) Android
15 69 (0.88%) Windows 2000 Server
16 63 (0.80%) AIX
17 46 (0.59%) Apple iOS
18 43 (0.55%) Windows 2000
19 34 (0.43%) Mac OS
20 25 (0.32%) CentOS
Processes & Methodologies
1 1865 (23.76%) ITIL
2 372 (4.74%) Problem Management
3 338 (4.31%) CRM
4 333 (4.24%) Service Delivery
5 308 (3.92%) Service Management
6 307 (3.91%) Incident Management
7 288 (3.67%) Business Intelligence
8 261 (3.32%) E-Commerce
9 246 (3.13%) Project Management
10 234 (2.98%) ERP
11 225 (2.87%) Change Management
12 208 (2.65%) Disaster Recovery
13 178 (2.27%) Release Management
14 175 (2.23%) Root Cause Analysis
15 167 (2.13%) Change Control
16 161 (2.05%) Document Management
17 157 (2.00%) Asset Management
18 156 (1.99%) Agile Software Development
19 147 (1.87%) Time Management
20 141 (1.80%) User Acceptance Testing
Programming Languages
1 2973 (37.87%) SQL
2 762 (9.71%) Java
3 463 (5.90%) C#
4 370 (4.71%) T-SQL
5 331 (4.22%) Perl
6 286 (3.64%) JavaScript
7 228 (2.90%) PL/SQL
8 215 (2.74%) Shell Script
9 187 (2.38%) VB
10 158 (2.01%) PowerShell
11 147 (1.87%) Python
12 132 (1.68%) Bash Shell
13 127 (1.62%) PHP
14 109 (1.39%) VBA
15 102 (1.30%) C++
16 95 (1.21%) C
17 73 (0.93%) VB.NET
18 50 (0.64%) VBScript
19 33 (0.42%) Ruby
20 24 (0.31%) ABAP
Qualifications
1 850 (10.83%) Degree
2 469 (5.97%) Microsoft Certification
3 259 (3.30%) MCSE
4 226 (2.88%) MCP
5 187 (2.38%) ITIL Certification
6 178 (2.27%) Cisco Certification
7 155 (1.97%) Security Cleared
8 136 (1.73%) MCSA
9 130 (1.66%) CCNA
10 125 (1.59%) MCITP
11 109 (1.39%) SC Cleared
12 83 (1.06%) ITIL Foundation Certificate
13 65 (0.83%) A+ Certification
14 47 (0.60%) CCNP
15 46 (0.59%) HND
16 45 (0.57%) VMware Certified Professional (VCP)
17 44 (0.56%) MCTS
18 37 (0.47%) MOS
19 23 (0.29%) HNC
20 22 (0.28%) Network+ Certification
Quality Assurance & Compliance
1 735 (9.36%) SLA
2 167 (2.13%) QA
3 41 (0.52%) ISO 9001
4 38 (0.48%) ISO/IEC 27001
5 16 (0.20%) Sarbanes-Oxley
6 12 (0.15%) Data Quality
7 7 (0.089%) ISO 14001
8 6 (0.076%) ISO 9000
9 5 (0.064%) HL7
10 3 (0.038%) DICOM
10 3 (0.038%) Solvency II
11 2 (0.025%) ISO/IEC 20000
11 2 (0.025%) PCI DSS
11 2 (0.025%) BS7799
12 1 (0.013%) JSP 440
12 1 (0.013%) EMIR
System Software
1 1798 (22.90%) Active Directory
2 434 (5.53%) VMware Infrastructure
3 141 (1.80%) XenApp
4 131 (1.67%) vSphere
5 115 (1.46%) Hyper-V
6 76 (0.97%) VMware ESX
7 65 (0.83%) XenDesktop
8 48 (0.61%) VMware Workstation
9 39 (0.50%) Terminal Services
10 37 (0.47%) IMail Server
11 35 (0.45%) VMware ESXi
11 35 (0.45%) Citrix Presentation Server
12 20 (0.25%) Microsoft App-V
12 20 (0.25%) XenServer
13 17 (0.22%) Terminal Server
14 16 (0.20%) VMware Server
15 13 (0.17%) Postfix
16 9 (0.11%) Firmware
17 8 (0.10%) MetaFrame
18 7 (0.089%) ISA Server
Systems Management
1 182 (2.32%) SCCM
2 63 (0.80%) WSUS
3 61 (0.78%) Backup Exec
4 43 (0.55%) NetBackup
5 41 (0.52%) SCOM
6 35 (0.45%) Nagios
7 34 (0.43%) Control-M
8 33 (0.42%) Norton AntiVirus
9 30 (0.38%) Tivoli
10 27 (0.34%) Puppet
11 24 (0.31%) ITRS Geneos
11 24 (0.31%) ServiceCenter
12 22 (0.28%) Oracle Enterprise Manager
13 18 (0.23%) Systems Management Server (SMS)
14 17 (0.22%) Tivoli Storage Manager
15 15 (0.19%) Casper Suite
16 14 (0.18%) McAfee ePO
16 14 (0.18%) DameWare
17 13 (0.17%) HP SIM
17 13 (0.17%) Opsview
Vendors
1 2592 (33.02%) Microsoft
2 1228 (15.64%) Oracle
3 832 (10.60%) VMware
4 789 (10.05%) Citrix
5 463 (5.90%) Cisco
6 225 (2.87%) HP
7 211 (2.69%) SAP
8 208 (2.65%) IBM
9 194 (2.47%) Sybase
10 193 (2.46%) Apple
11 132 (1.68%) Bloomberg
12 114 (1.45%) Red Hat
13 106 (1.35%) Avaya
14 101 (1.29%) Symantec
15 93 (1.18%) Business Objects
16 92 (1.17%) Dell
17 89 (1.13%) Reuters
18 86 (1.10%) Lotus
19 84 (1.07%) Remedy
20 83 (1.06%) Salesforce.com
Cambridge, Cambridgeshire
Deerfoot IT Resources Ltd
Salary: £30000 - £34000 per annum
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £28000 - £32000 per annum + Bens
Posted: 1 hour ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £40000.00 - £55000.00 per annum + generous benefits
Posted: 2 hours ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 2 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £29,000 per annum + Additional benefits - 38 days’ holiday
Posted: 2 hours ago
London
Ashdown IT
Salary: Benefits
Posted: 4 hours ago
UK
Big Red Recruitment
Salary: £16000 - £20000 per annum + Excellent Benefits
Posted: 4 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £17000 - £18300 per annum + £1,200 DV allowance
Posted: 4 hours ago
Corby, Northamptonshire
ETS Technical Selection Ltd
Salary: £35000 - £40000 per annum + pension
Posted: 19 hours ago
West Yorkshire
Sanderson
Salary: £25000.00 - £28000 per annum + Excellent Benefits
Posted: 19 hours ago
Cambridge, Cambridgeshire
Greywood Associates Limited
Salary: £22000 - £25000 per annum + Benefits
Posted: 20 hours ago
Alfreton, Derbyshire
EasyWebRecruitment.com
Salary: £40,000
Posted: 20 hours ago
Manchester, Lancashire
ANSON MCCADE
Salary: From £40,000 to £45,000 per annum + Bonus + Market-Leading Package
Posted: 20 hours ago
Devon
set2recruit
Salary: £18000 - £22500 Per Annum
Posted: 20 hours ago
London
ReThink Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 21 hours ago
Central London / West End
Deanslist Limited
Salary: From £25,000 to £30,000 per annum + corporate benefits package
Posted: 21 hours ago
City, London
Salmon Limited
Salary: Market Rates + Benefits
Posted: 21 hours ago
City, London
Harrington Starr
Salary: £30000 - £40000 per annum
Posted: 22 hours ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 22 hours ago
Surrey
Capita
Salary: Benefits
Posted: 23 hours ago