The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 231 227 207
Rank change year-on-year
-4 -20
Permanent jobs requiring a 2nd Line Support Analyst 19 27 7
As % of all permanent IT jobs located in Yorkshire 0.28% 0.38% 0.13%
As % of the Job Titles category 0.28% 0.40% 0.14%
Number of salaries quoted 17 23 7
Average salary £22,500 £20,000 £20,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £19,000 £17,900 £19,600
10% offered a salary of more than £25,000 £23,000 £21,600
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6668 6815 5003
As % of all permanent IT jobs located in Yorkshire 96.64% 96.43% 94.66%
Number of salaries quoted 5477 5405 3916
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £24,000 £22,733
10% offered a salary of more than £57,500 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Yorkshire

2nd Line Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Yorkshire region.

2nd Line Support Analyst Salary Trend in Yorkshire

2nd Line Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Yorkshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -7 9 £19,000 -5.00% 2
North Yorkshire +7 7 £25,000 +11.11%
South Yorkshire - 3 £20,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 31 July 2015, IT jobs across the Yorkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 29 (100.00%) Windows
2 23 (79.31%) Active Directory
3 15 (51.72%) Microsoft
3 15 (51.72%) TCP/IP
3 15 (51.72%) VMware
4 14 (48.28%) VMware Infrastructure
4 14 (48.28%) Windows Server 2008
5 13 (44.83%) ITIL
5 13 (44.83%) MS Exchange
6 11 (37.93%) SQL
6 11 (37.93%) Citrix
6 11 (37.93%) Windows Server 2003
6 11 (37.93%) Exchange Server 2010
6 11 (37.93%) Windows Server 2012
7 10 (34.48%) LAN
7 10 (34.48%) WAN
7 10 (34.48%) SAN
8 9 (31.03%) HP
8 9 (31.03%) Windows 7
9 8 (27.59%) Exchange Server 2003
9 8 (27.59%) vSphere
9 8 (27.59%) Isilon
9 8 (27.59%) VMware ESXi
9 8 (27.59%) NAS
9 8 (27.59%) XenApp
9 8 (27.59%) XenServer
9 8 (27.59%) Veeam
9 8 (27.59%) Exchange Server 2013
9 8 (27.59%) Nimsoft
9 8 (27.59%) vCloud

2nd Line Support Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 31 July 2015, IT jobs across the Yorkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (44.83%) MS Exchange
2 11 (37.93%) Exchange Server 2010
3 8 (27.59%) Exchange Server 2013
3 8 (27.59%) Exchange Server 2003
3 8 (27.59%) Exchange Server 2007
4 1 (3.45%) Blackberry Enterprise Server
Applications
1 6 (20.69%) MS Office
2 4 (13.79%) MS Excel
3 3 (10.34%) MS Visio
Cloud Services
1 1 (3.45%) Office 365
Communications & Networking
1 15 (51.72%) TCP/IP
2 10 (34.48%) LAN
2 10 (34.48%) WAN
2 10 (34.48%) SAN
3 8 (27.59%) NAS
3 8 (27.59%) LDAP
4 7 (24.14%) DNS
5 5 (17.24%) VoIP
6 4 (13.79%) DHCP
6 4 (13.79%) VPN
7 3 (10.34%) NetScaler
8 2 (6.90%) Firewall
9 1 (3.45%) FTP
Database & Business Intelligence
1 2 (6.90%) SQL Server
Miscellaneous
1 2 (6.90%) Management Information System
1 2 (6.90%) Statistics
2 1 (3.45%) Fat Client
2 1 (3.45%) Data Integration
2 1 (3.45%) Thin Client
2 1 (3.45%) Blackberry
Operating Systems
1 29 (100.00%) Windows
2 14 (48.28%) Windows Server 2008
3 11 (37.93%) Windows Server 2003
3 11 (37.93%) Windows Server 2012
4 9 (31.03%) Windows 7
5 8 (27.59%) UNIX
5 8 (27.59%) Linux
6 7 (24.14%) Windows 8
7 5 (17.24%) Windows 2000
8 4 (13.79%) Windows XP
9 3 (10.34%) Windows 2000 Server
Processes & Methodologies
1 13 (44.83%) ITIL
2 5 (17.24%) BCP
3 2 (6.90%) Workflow
3 2 (6.90%) Root Cause Analysis
3 2 (6.90%) Mentoring
3 2 (6.90%) Coaching
4 1 (3.45%) Stakeholder Management
4 1 (3.45%) Information Security
4 1 (3.45%) ISMS
4 1 (3.45%) Network Management
4 1 (3.45%) Change Control
4 1 (3.45%) Information Security Management
4 1 (3.45%) Security Management
Programming Languages
1 11 (37.93%) SQL
Qualifications
1 5 (17.24%) CCNA
1 5 (17.24%) Cisco Certification
2 1 (3.45%) MCP
Quality Assurance & Compliance
1 3 (10.34%) SLA
2 1 (3.45%) ISO/IEC 27001
System Software
1 23 (79.31%) Active Directory
2 14 (48.28%) VMware Infrastructure
3 8 (27.59%) XenApp
3 8 (27.59%) XenServer
3 8 (27.59%) vSphere
3 8 (27.59%) VMware ESXi
3 8 (27.59%) vCloud
4 5 (17.24%) Hyper-V
Systems Management
1 5 (17.24%) OpenView
2 1 (3.45%) Backup Exec
2 1 (3.45%) AirWatch
Vendors
1 15 (51.72%) Microsoft
1 15 (51.72%) VMware
2 11 (37.93%) Citrix
3 9 (31.03%) HP
4 8 (27.59%) EMC
4 8 (27.59%) NetApp
4 8 (27.59%) Veeam
4 8 (27.59%) Isilon
4 8 (27.59%) Nimsoft
4 8 (27.59%) Zerto
5 6 (20.69%) Cisco
6 5 (17.24%) BT
7 1 (3.45%) Trustwave
7 1 (3.45%) Dell
7 1 (3.45%) CheckPoint
7 1 (3.45%) Northgate
7 1 (3.45%) Civica
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum
Posted: 15 hours ago
Leeds, West Yorkshire
Integrity IT Solutions
Salary: From £16,000 to £21,000 per annum 1st/2nd LINE SUPPORT ANALYST - IMMED
Posted: 4 days ago