The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 236 219 210
Rank change year-on-year
-17 -9
Permanent jobs requiring a 2nd Line Support Analyst 11 29 7
As % of all permanent IT jobs located in Yorkshire 0.17% 0.40% 0.13%
As % of the Job Titles category 0.17% 0.42% 0.13%
Number of salaries quoted 10 24 7
Average salary £21,750 £20,000 £20,000
Average salary % change year-on-year
+8.75% -
90% offered a salary of more than £20,800 £19,500 £18,800
10% offered a salary of more than £25,000 £26,000 £21,400
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6420 6916 5200
As % of all permanent IT jobs located in Yorkshire 96.98% 96.31% 95.47%
Number of salaries quoted 5203 5584 4119
Average salary £39,500 £37,500 £35,000
Average salary % change year-on-year
+5.33% +7.14%
90% offered a salary of more than £25,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Yorkshire

2nd Line Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Yorkshire region.

2nd Line Support Analyst Salary Trend in Yorkshire

2nd Line Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Yorkshire region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -1 7 £21,000 +5.00%
North Yorkshire - 3 £25,000 -
South Yorkshire -5 1 £21,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 26 May 2015, IT jobs across the Yorkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 25 (100.00%) Windows
2 20 (80.00%) Active Directory
3 17 (68.00%) Windows 7
4 16 (64.00%) Citrix
4 16 (64.00%) MS Exchange
5 14 (56.00%) TCP/IP
5 14 (56.00%) MS Office
6 13 (52.00%) DNS
7 12 (48.00%) DHCP
8 11 (44.00%) SLA
9 10 (40.00%) Dell
9 10 (40.00%) Thin Client
9 10 (40.00%) Blackberry
9 10 (40.00%) Blackberry Enterprise Server
9 10 (40.00%) ISO/IEC 27001
9 10 (40.00%) Fat Client
9 10 (40.00%) ISMS
9 10 (40.00%) Information Security
9 10 (40.00%) Information Security Management
9 10 (40.00%) Security Management
9 10 (40.00%) Management Information System
9 10 (40.00%) Network Management
9 10 (40.00%) Change Control
10 8 (32.00%) Microsoft
11 7 (28.00%) ITIL
11 7 (28.00%) Windows Server 2008
11 7 (28.00%) Windows 8
12 6 (24.00%) VMware Infrastructure
12 6 (24.00%) VMware
13 5 (20.00%) MS Excel

2nd Line Support Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 26 May 2015, IT jobs across the Yorkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (64.00%) MS Exchange
2 10 (40.00%) Blackberry Enterprise Server
3 4 (16.00%) Exchange Server 2010
4 3 (12.00%) Exchange Server 2013
4 3 (12.00%) Exchange Server 2003
4 3 (12.00%) Exchange Server 2007
Applications
1 14 (56.00%) MS Office
2 5 (20.00%) MS Excel
3 1 (4.00%) MS Visio
Cloud Services
1 1 (4.00%) Office 365
Communications & Networking
1 14 (56.00%) TCP/IP
2 13 (52.00%) DNS
3 12 (48.00%) DHCP
4 5 (20.00%) LAN
4 5 (20.00%) WAN
5 4 (16.00%) SAN
6 3 (12.00%) NAS
6 3 (12.00%) LDAP
6 3 (12.00%) VPN
7 1 (4.00%) FTP
7 1 (4.00%) VoIP
7 1 (4.00%) NetScaler
7 1 (4.00%) Firewall
Database & Business Intelligence
1 1 (4.00%) SQL Server
Miscellaneous
1 10 (40.00%) Thin Client
1 10 (40.00%) Blackberry
1 10 (40.00%) Management Information System
1 10 (40.00%) Fat Client
2 2 (8.00%) Statistics
Operating Systems
1 25 (100.00%) Windows
2 17 (68.00%) Windows 7
3 7 (28.00%) Windows 8
3 7 (28.00%) Windows Server 2008
4 4 (16.00%) Windows Server 2012
4 4 (16.00%) Windows XP
4 4 (16.00%) Windows Server 2003
5 3 (12.00%) Linux
5 3 (12.00%) UNIX
6 2 (8.00%) Windows 2000
7 1 (4.00%) Windows 2000 Server
Processes & Methodologies
1 10 (40.00%) Information Security Management
1 10 (40.00%) Security Management
1 10 (40.00%) Information Security
1 10 (40.00%) ISMS
1 10 (40.00%) Network Management
1 10 (40.00%) Change Control
2 7 (28.00%) ITIL
3 2 (8.00%) BCP
3 2 (8.00%) Root Cause Analysis
3 2 (8.00%) Mentoring
3 2 (8.00%) Coaching
3 2 (8.00%) Workflow
3 2 (8.00%) Stakeholder Management
Programming Languages
1 4 (16.00%) SQL
Qualifications
1 2 (8.00%) CCNA
1 2 (8.00%) Cisco Certification
Quality Assurance & Compliance
1 11 (44.00%) SLA
2 10 (40.00%) ISO/IEC 27001
System Software
1 20 (80.00%) Active Directory
2 6 (24.00%) VMware Infrastructure
3 3 (12.00%) XenApp
3 3 (12.00%) XenServer
3 3 (12.00%) vSphere
3 3 (12.00%) VMware ESXi
3 3 (12.00%) vCloud
4 1 (4.00%) Hyper-V
Systems Management
1 2 (8.00%) OpenView
2 1 (4.00%) Backup Exec
Vendors
1 16 (64.00%) Citrix
2 10 (40.00%) Dell
3 8 (32.00%) Microsoft
4 6 (24.00%) VMware
5 3 (12.00%) Veeam
5 3 (12.00%) Isilon
5 3 (12.00%) Nimsoft
5 3 (12.00%) Zerto
5 3 (12.00%) HP
5 3 (12.00%) EMC
5 3 (12.00%) NetApp
6 2 (8.00%) BT
6 2 (8.00%) Cisco