The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 224 214 190
Rank change year-on-year
-10 -24
Permanent jobs requiring a 2nd Line Support Analyst 32 6 30
As % of all permanent IT jobs located in Yorkshire 0.44% 0.11% 0.52%
As % of the Job Titles category 0.45% 0.12% 0.54%
Number of salaries quoted 29 6 30
Average salary £21,000 £20,000 £23,750
Average salary % change year-on-year
+5.00% -15.78%
90% offered a salary of more than £19,500 £19,500 £17,950
10% offered a salary of more than £23,000 £21,750 £45,000
UK excluding London average salary £24,000 £23,500 £25,000
% change year-on-year
+2.12% -6.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7069 5107 5535
As % of all permanent IT jobs located in Yorkshire 96.36% 94.47% 96.73%
Number of salaries quoted 5588 4030 4545
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,500
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Yorkshire

2nd Line Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Yorkshire region.

2nd Line Support Analyst Salary Trend in Yorkshire

2nd Line Support Analyst
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the Yorkshire region over the 3 months to 22 August 2014.

2nd Line Support Analyst Salary Histogram in Yorkshire

2nd Line Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Yorkshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -7 30 £21,000 -3.44% 3
North Yorkshire -15 1 £22,500 +12.50%
South Yorkshire - 1 £21,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 22 August 2014, IT jobs across the Yorkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 47 (79.66%) Active Directory
2 31 (52.54%) Windows
3 29 (49.15%) Microsoft
4 22 (37.29%) VMware
5 17 (28.81%) MS Exchange
6 16 (27.12%) SharePoint
6 16 (27.12%) MS Office
6 16 (27.12%) Citrix
7 15 (25.42%) MS Excel
8 14 (23.73%) Windows XP
9 12 (20.34%) DHCP
9 12 (20.34%) DNS
10 11 (18.64%) ITIL
10 11 (18.64%) Windows Server 2008
10 11 (18.64%) Windows 7
11 10 (16.95%) Office 365
11 10 (16.95%) SharePoint 2013
11 10 (16.95%) SCCM
11 10 (16.95%) Windows Server 2003
11 10 (16.95%) Cisco
12 9 (15.25%) SQL
12 9 (15.25%) Internet
13 8 (13.56%) Firewall
14 7 (11.86%) SLA
15 6 (10.17%) WAN
15 6 (10.17%) TCP/IP
15 6 (10.17%) LAN
15 6 (10.17%) Pegasus
15 6 (10.17%) Sage
15 6 (10.17%) Cisco IOS

2nd Line Support Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 22 August 2014, IT jobs across the Yorkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (28.81%) MS Exchange
2 16 (27.12%) SharePoint
3 10 (16.95%) SharePoint 2013
4 6 (10.17%) SharePoint 2010
5 3 (5.08%) IIS
6 1 (1.69%) Exchange Server 2010
Applications
1 16 (27.12%) MS Office
2 15 (25.42%) MS Excel
3 1 (1.69%) MS Visio
Cloud Services
1 10 (16.95%) Office 365
Communications & Networking
1 12 (20.34%) DHCP
1 12 (20.34%) DNS
2 9 (15.25%) Internet
3 8 (13.56%) Firewall
4 6 (10.17%) WAN
4 6 (10.17%) TCP/IP
4 6 (10.17%) LAN
4 6 (10.17%) Cisco IOS
5 4 (6.78%) MPLS
5 4 (6.78%) ADSL
6 3 (5.08%) Network Security
7 1 (1.69%) VoIP
Database & Business Intelligence
1 4 (6.78%) MySQL
1 4 (6.78%) SQL Server
General
1 1 (1.69%) Finance
1 1 (1.69%) French Language
Libraries, Frameworks & Software Standards
1 3 (5.08%) .NET
Miscellaneous
1 5 (8.47%) Blackberry
Operating Systems
1 31 (52.54%) Windows
2 14 (23.73%) Windows XP
3 11 (18.64%) Windows Server 2008
3 11 (18.64%) Windows 7
4 10 (16.95%) Windows Server 2003
5 3 (5.08%) Windows Server 2012
5 3 (5.08%) Linux
5 3 (5.08%) UNIX
6 1 (1.69%) Windows 2000
Processes & Methodologies
1 11 (18.64%) ITIL
2 6 (10.17%) Root Cause Analysis
3 4 (6.78%) Incident Management
4 3 (5.08%) Problem Management
5 2 (3.39%) E-Procurement
5 2 (3.39%) B2B
5 2 (3.39%) Technical Analysis
5 2 (3.39%) Continuous Improvement
6 1 (1.69%) Validation
Programming Languages
1 9 (15.25%) SQL
2 3 (5.08%) Bash Shell
2 3 (5.08%) VB
2 3 (5.08%) Perl
2 3 (5.08%) PowerShell
3 1 (1.69%) PHP
3 1 (1.69%) VB.NET
3 1 (1.69%) PHP5
Qualifications
1 3 (5.08%) Security Cleared
2 1 (1.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (11.86%) SLA
System Software
1 47 (79.66%) Active Directory
2 4 (6.78%) Terminal Services
Systems Management
1 10 (16.95%) SCCM
Vendors
1 29 (49.15%) Microsoft
2 22 (37.29%) VMware
3 16 (27.12%) Citrix
4 10 (16.95%) Cisco
5 6 (10.17%) Pegasus
5 6 (10.17%) Sage
6 4 (6.78%) SonicWALL
6 4 (6.78%) Dell
6 4 (6.78%) WatchGuard
7 1 (1.69%) HP
Bradford, West Yorkshire
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Salary: £24000 - £27000 per annum + Excellent Benefits
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Salary: £20000 - £25000 per annum
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