The table below looks at the statistics for ITSM skills in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 219 224 202
Rank change year-on-year
+5 -22
Permanent jobs citing ITSM 43 39 30
As % of all permanent IT jobs located in Yorkshire 0.60% 0.52% 0.51%
As % of the Processes & Methodologies category 0.69% 0.62% 0.64%
Number of salaries quoted 37 30 14
Average salary £42,500 £45,000 £45,000
Average salary % change year-on-year
-5.55% -
90% offered a salary of more than £25,000 £26,450 £26,200
10% offered a salary of more than £52,500 £50,000 £51,000
UK excluding London average salary £44,500 £50,000 £47,500
% change year-on-year
-11.00% +5.26%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Yorkshire region.

Processes & Methodologies Category
Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
6209 6263 4706
As % of all permanent IT jobs located in Yorkshire 86.55% 83.44% 80.73%
Number of salaries quoted 4932 4870 3642
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £28,500 £27,500 £26,500
10% offered a salary of more than £55,000 £55,000 £56,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Yorkshire

ITSM
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Yorkshire region.

ITSM Salary Trend in Yorkshire

ITSM
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing ITSM across the Yorkshire region over the 3 months to 24 April 2015.

ITSM Salary Histogram in Yorkshire

ITSM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Yorkshire region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +14 36 £42,500 -5.55% 1
North Yorkshire - 4 £62,500 - 1
South Yorkshire -6 2 £28,500 -24.00% 2
ITSM
England

ITSM
Top 30 Related IT Skills in Yorkshire

For the 6 months to 24 April 2015, IT jobs across the Yorkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 83 (81.37%) Service Management
2 76 (74.51%) ITIL
3 35 (34.31%) Finance
4 27 (26.47%) Windows
5 26 (25.49%) Microsoft
5 26 (25.49%) Active Directory
5 26 (25.49%) Change Management
6 21 (20.59%) Project Management
7 20 (19.61%) SLA
7 20 (19.61%) MS Exchange
8 19 (18.63%) Blackberry
8 19 (18.63%) Stakeholder Management
8 19 (18.63%) Service Delivery
9 17 (16.67%) Problem Management
10 14 (13.73%) Workflow
10 14 (13.73%) MS Excel
10 14 (13.73%) SharePoint
10 14 (13.73%) Matrix Management
11 13 (12.75%) Management Information System
12 12 (11.76%) Exchange Server 2007
12 12 (11.76%) Agile Software Development
13 11 (10.78%) IT Governance
13 11 (10.78%) Sarbanes-Oxley
14 10 (9.80%) ITIL Certification
14 10 (9.80%) MS Office
15 9 (8.82%) SQL Server
15 9 (8.82%) Blackberry Enterprise Server
16 8 (7.84%) Windows XP
16 8 (7.84%) Supplier Management
16 8 (7.84%) Incident Management

ITSM
Top Related IT Skills in Yorkshire by Category

For the 6 months to 24 April 2015, IT jobs across the Yorkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 20 (19.61%) MS Exchange
2 14 (13.73%) SharePoint
3 12 (11.76%) Exchange Server 2007
4 9 (8.82%) Blackberry Enterprise Server
5 8 (7.84%) Exchange Server 2013
6 2 (1.96%) Lync
7 1 (0.98%) Exchange Server 2010
7 1 (0.98%) Oracle Workflow
7 1 (0.98%) IBM Notes
Applications
1 14 (13.73%) MS Excel
2 10 (9.80%) MS Office
Cloud Services
1 2 (1.96%) SaaS
2 1 (0.98%) Google Apps
Communications & Networking
1 6 (5.88%) FTP
2 4 (3.92%) Internet
2 4 (3.92%) VoIP
3 3 (2.94%) POP3
3 3 (2.94%) Asterisk PBX
3 3 (2.94%) SMS
3 3 (2.94%) DNS
4 2 (1.96%) Extranet
4 2 (1.96%) Firewall
5 1 (0.98%) Network Security
5 1 (0.98%) Cisco ASA
5 1 (0.98%) S/MIME
5 1 (0.98%) Intranet
5 1 (0.98%) Unified Communications
5 1 (0.98%) Cisco Nexus
Database & Business Intelligence
1 9 (8.82%) SQL Server
2 6 (5.88%) SQL Server 2008
Development Applications
1 7 (6.86%) Visual Studio
General
1 35 (34.31%) Finance
2 7 (6.86%) Retail
3 5 (4.90%) Advertising
4 3 (2.94%) Telecoms
5 1 (0.98%) Legal
5 1 (0.98%) Local Government
Job Titles
1 25 (24.51%) Service Manager
2 13 (12.75%) Coordinator
2 13 (12.75%) Analyst
3 11 (10.78%) Transition Manager
4 10 (9.80%) Service Transition Manager
4 10 (9.80%) Service Design Manager
5 8 (7.84%) IT Services Manager
5 8 (7.84%) Team Leader
6 7 (6.86%) Project Manager
6 7 (6.86%) Service Analyst
7 6 (5.88%) 1st Line Support
7 6 (5.88%) Architect
7 6 (5.88%) Service Desk Analyst
7 6 (5.88%) Change Manager
7 6 (5.88%) Support Team Leader
7 6 (5.88%) Delivery Manager
8 5 (4.90%) IT Architect
8 5 (4.90%) Infrastructure Architect
8 5 (4.90%) IT Project Manager
8 5 (4.90%) Business Analyst
Libraries, Frameworks & Software Standards
1 7 (6.86%) XML
2 2 (1.96%) .NET
Miscellaneous
1 19 (18.63%) Blackberry
2 13 (12.75%) Management Information System
3 7 (6.86%) NHS
4 6 (5.88%) Analytical Skills
5 2 (1.96%) E-Learning
Operating Systems
1 27 (26.47%) Windows
2 8 (7.84%) Windows XP
3 7 (6.86%) Windows 7
4 3 (2.94%) UNIX
4 3 (2.94%) Linux
5 2 (1.96%) Windows Server 2008
5 2 (1.96%) Apple iOS
6 1 (0.98%) Windows Server 2012
6 1 (0.98%) Windows Server 2003
Processes & Methodologies
1 83 (81.37%) Service Management
2 76 (74.51%) ITIL
3 26 (25.49%) Change Management
4 21 (20.59%) Project Management
5 19 (18.63%) Stakeholder Management
5 19 (18.63%) Service Delivery
6 17 (16.67%) Problem Management
7 14 (13.73%) Matrix Management
7 14 (13.73%) Workflow
8 12 (11.76%) Agile Software Development
9 11 (10.78%) IT Governance
10 8 (7.84%) Incident Management
10 8 (7.84%) Supplier Management
11 7 (6.86%) Release Management
11 7 (6.86%) Time Management
12 5 (4.90%) Line Management
12 5 (4.90%) Software Delivery
12 5 (4.90%) Data Architecture
12 5 (4.90%) Waterfall
12 5 (4.90%) ITIL V3
Programming Languages
1 8 (7.84%) PowerShell
2 7 (6.86%) C#
2 7 (6.86%) VB
3 1 (0.98%) C
Qualifications
1 10 (9.80%) ITIL Certification
2 8 (7.84%) ITIL Foundation Certificate
3 4 (3.92%) Microsoft Certification
3 4 (3.92%) Degree
4 3 (2.94%) MCSE
5 2 (1.96%) CCNA
5 2 (1.96%) MCP
5 2 (1.96%) Cisco Certification
5 2 (1.96%) PRINCE2 Practitioner
6 1 (0.98%) MCDST
6 1 (0.98%) CCA
6 1 (0.98%) Citrix Certification
6 1 (0.98%) MCSA
Quality Assurance & Compliance
1 20 (19.61%) SLA
2 11 (10.78%) Sarbanes-Oxley
3 7 (6.86%) QA
4 2 (1.96%) ISO/IEC 27001
System Software
1 26 (25.49%) Active Directory
2 6 (5.88%) XenApp
3 1 (0.98%) vSphere
Systems Management
1 6 (5.88%) Norton AntiVirus
2 1 (0.98%) SCCM
2 1 (0.98%) SCOM
2 1 (0.98%) Symantec Enterprise Vault
Vendors
1 26 (25.49%) Microsoft
2 7 (6.86%) Citrix
2 7 (6.86%) Symantec
3 6 (5.88%) CheckPoint
4 4 (3.92%) ServiceNow
5 2 (1.96%) Cisco
6 1 (0.98%) Oracle
6 1 (0.98%) VMware
6 1 (0.98%) Google
6 1 (0.98%) SonicWALL
6 1 (0.98%) Postini
6 1 (0.98%) NetApp
6 1 (0.98%) Lotus
6 1 (0.98%) Apple