The table below looks at the statistics for ITSM skills in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 218 207 196
Rank change year-on-year
-11 -11
Permanent jobs citing ITSM 23 48 26
As % of all permanent IT jobs located in Yorkshire 0.35% 0.67% 0.47%
As % of the Processes & Methodologies category 0.41% 0.80% 0.57%
Number of salaries quoted 15 38 11
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £26,400 £37,500 £31,500
10% offered a salary of more than £72,000 £50,000 £50,000
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Yorkshire region.

Processes & Methodologies Category
Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
5657 5982 4548
As % of all permanent IT jobs located in Yorkshire 86.34% 84.04% 82.27%
Number of salaries quoted 4592 4722 3528
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £28,000 £28,500 £26,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Yorkshire

ITSM
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Yorkshire region.

ITSM Salary Trend in Yorkshire

ITSM
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing ITSM across the Yorkshire region over the 3 months to 29 May 2015.

ITSM Salary Histogram in Yorkshire

ITSM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Yorkshire region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -7 17 £45,000 - 2
South Yorkshire -8 3 £28,500 -28.75%
North Yorkshire - 3 £85,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in Yorkshire

For the 6 months to 29 May 2015, IT jobs across the Yorkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 73 (78.49%) Service Management
2 66 (70.97%) ITIL
3 33 (35.48%) Finance
4 28 (30.11%) Change Management
5 24 (25.81%) Windows
5 24 (25.81%) Active Directory
6 20 (21.51%) Project Management
7 19 (20.43%) Stakeholder Management
8 18 (19.35%) Blackberry
8 18 (19.35%) Microsoft
9 17 (18.28%) MS Exchange
10 16 (17.20%) Service Delivery
11 14 (15.05%) Workflow
11 14 (15.05%) Matrix Management
12 12 (12.90%) SLA
12 12 (12.90%) MS Excel
12 12 (12.90%) Problem Management
12 12 (12.90%) Agile Software Development
12 12 (12.90%) Management Information System
12 12 (12.90%) Data Centre
13 11 (11.83%) Exchange Server 2007
13 11 (11.83%) Sarbanes-Oxley
14 9 (9.68%) ITIL Certification
14 9 (9.68%) SharePoint
14 9 (9.68%) MS Office
15 8 (8.60%) SQL Server
15 8 (8.60%) Supplier Management
15 8 (8.60%) Incident Management
16 7 (7.53%) Retail
16 7 (7.53%) Time Management

ITSM
Top Related IT Skills in Yorkshire by Category

For the 6 months to 29 May 2015, IT jobs across the Yorkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 17 (18.28%) MS Exchange
2 11 (11.83%) Exchange Server 2007
3 9 (9.68%) SharePoint
4 7 (7.53%) Blackberry Enterprise Server
4 7 (7.53%) Exchange Server 2013
5 1 (1.08%) Oracle Workflow
5 1 (1.08%) Lync
Applications
1 12 (12.90%) MS Excel
2 9 (9.68%) MS Office
Business Applications
1 1 (1.08%) Dynamics AX
Cloud Services
1 2 (2.15%) SaaS
Communications & Networking
1 5 (5.38%) FTP
2 3 (3.23%) VoIP
3 2 (2.15%) Cisco Nexus
3 2 (2.15%) Cisco ASA
3 2 (2.15%) Extranet
3 2 (2.15%) Firewall
4 1 (1.08%) Internet
4 1 (1.08%) DNS
4 1 (1.08%) POP3
4 1 (1.08%) SMS
4 1 (1.08%) Asterisk PBX
Database & Business Intelligence
1 8 (8.60%) SQL Server
2 5 (5.38%) SQL Server 2008
Development Applications
1 7 (7.53%) Visual Studio
General
1 33 (35.48%) Finance
2 7 (7.53%) Retail
3 6 (6.45%) Legal
4 1 (1.08%) Local Government
4 1 (1.08%) Telecoms
4 1 (1.08%) Financial Institution
4 1 (1.08%) Manufacturing
4 1 (1.08%) Advertising
Job Titles
1 23 (24.73%) Service Manager
2 13 (13.98%) Coordinator
3 12 (12.90%) Analyst
4 11 (11.83%) Transition Manager
5 10 (10.75%) Service Transition Manager
5 10 (10.75%) Service Design Manager
6 9 (9.68%) Project Manager
7 8 (8.60%) IT Services Manager
8 6 (6.45%) Service Analyst
8 6 (6.45%) Delivery Manager
8 6 (6.45%) Change Manager
9 5 (5.38%) Service Desk Analyst
9 5 (5.38%) IT Project Manager
9 5 (5.38%) Business Analyst
10 4 (4.30%) Product Manager
11 3 (3.23%) Team Leader
11 3 (3.23%) Systems Administrator
11 3 (3.23%) 1st Line Support
11 3 (3.23%) Support Engineer
11 3 (3.23%) Administrator
Libraries, Frameworks & Software Standards
1 7 (7.53%) XML
2 2 (2.15%) .NET
3 1 (1.08%) EDI
Miscellaneous
1 18 (19.35%) Blackberry
2 12 (12.90%) Management Information System
2 12 (12.90%) Data Centre
3 7 (7.53%) NHS
4 3 (3.23%) Analytical Skills
5 2 (2.15%) E-Learning
Operating Systems
1 24 (25.81%) Windows
2 7 (7.53%) Windows XP
3 6 (6.45%) Windows 7
4 2 (2.15%) Apple iOS
5 1 (1.08%) UNIX
5 1 (1.08%) Linux
5 1 (1.08%) Windows Server 2008
5 1 (1.08%) Windows Server 2012
Processes & Methodologies
1 73 (78.49%) Service Management
2 66 (70.97%) ITIL
3 28 (30.11%) Change Management
4 20 (21.51%) Project Management
5 19 (20.43%) Stakeholder Management
6 16 (17.20%) Service Delivery
7 14 (15.05%) Workflow
7 14 (15.05%) Matrix Management
8 12 (12.90%) Problem Management
8 12 (12.90%) Agile Software Development
9 8 (8.60%) Supplier Management
9 8 (8.60%) Incident Management
10 7 (7.53%) Time Management
11 6 (6.45%) PRINCE2
12 5 (5.38%) DSDM
12 5 (5.38%) Waterfall
12 5 (5.38%) ITIL V3
12 5 (5.38%) Software Delivery
13 4 (4.30%) Disaster Recovery
14 3 (3.23%) Release Management
Programming Languages
1 7 (7.53%) PowerShell
1 7 (7.53%) C#
1 7 (7.53%) VB
Qualifications
1 9 (9.68%) ITIL Certification
2 7 (7.53%) ITIL Foundation Certificate
3 4 (4.30%) Degree
4 2 (2.15%) Cisco Certification
4 2 (2.15%) Microsoft Certification
4 2 (2.15%) PRINCE2 Certification
4 2 (2.15%) CCNA
4 2 (2.15%) PRINCE2 Practitioner
5 1 (1.08%) MCDST
5 1 (1.08%) MCP
5 1 (1.08%) MCSE
Quality Assurance & Compliance
1 12 (12.90%) SLA
2 11 (11.83%) Sarbanes-Oxley
3 2 (2.15%) ISO/IEC 27001
4 1 (1.08%) QA
System Software
1 24 (25.81%) Active Directory
2 5 (5.38%) XenApp
3 1 (1.08%) VMware Infrastructure
3 1 (1.08%) Hyper-V
Systems Management
1 5 (5.38%) Norton AntiVirus
2 1 (1.08%) SCCM
Vendors
1 18 (19.35%) Microsoft
2 5 (5.38%) Citrix
2 5 (5.38%) Symantec
2 5 (5.38%) CheckPoint
3 2 (2.15%) ServiceNow
3 2 (2.15%) Cisco
3 2 (2.15%) SAP
4 1 (1.08%) VMware
4 1 (1.08%) Apple
4 1 (1.08%) Oracle