26 to 50 of 127 Service Management Jobs in the South East

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »

applications and data platforms integrated with hosted commercial software Investigation and resolution of operational or software issues affecting the model Day-to-day operational management of the HPC grid Adherence to Incident Management and Change Management process Developing, deploying and managing incident related bug fixes across the … full SDLC Obtain and maintain an in-depth understanding of product architecture and implementation liaise with IT and third-party partners to ensure service availability, software updates and to resolve application issues where needed Supporting and troubleshooting, occasionally outside of regular office hours when needed Working through the application … of working’ set out in the client’s policies and standards for software development life cycle (SDLC), testing and software licencing, and adhere to service governance management Monitor own task assignments within the product teams and update systems and colleagues in a timely and effective manner Build and more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

in strategic planning, resource allocation, and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all … Awareness: Stay fully informed of all processes and procedures relevant to your role. Awareness: Maintain a constant awareness of industry products, technology, and trends. Management: Exhibit excellent timekeeping, time management, and attendance. Skills: Demonstrate excellent written and verbal communication skills. Knowledge: Be fully aware of all products offered … progress your skills within your chosen products, adopting a self-improvement mentality. Engage in online self-study during both business and personal time. Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and exceeded. and Risk Management: Ensure compliance with regulatory requirements more »

is a new role within our Application Services team where you’ll provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of integration-based technologies and services. Working closely with Architecture, Portfolio and Product Management teams you’ll help shape a high performing technical … capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology) If you’re looking for an opportunity to lead from the front and bring your knowledge and ideas to the table, then this could be the ideal next move for you! We will consider applications from all … ll be doing Delivering strong technical leadership in advancing Group Functions integration capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools Developing and leading a high performing team, nurturing individual growth. Acting as a mentor and coach more »

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will … possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities: Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »

growth and strategic direction for Cloud Services. The Cloud Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Cloud based technologies and services. The Cloud Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme. Experienced professional with full programme lifecycle management of large transformational … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted. Key Responsibilities Assure end state objectives/scope is clear with respective more »

a successful team and innovative team based in Shrivenham, the Change Coordinator will be required to fill a key role in a busy Change Management function. The Change Coordinator will oversee the progress of numerous Change Requests for multiple customers and assist the Change Manager and Coordinator in maintaining … and improving the Change Management function as a whole. The Change Coordinator will also be responsible for attending Change Advisory Board meetings and assisting the Change Coordinator, helping to provide regular in-depth refreshment training on the Change Management Process for customer and internal stakeholders and driving the … adoption of best practice standards and governance across the business. Therefore, experience with MS Office and experience in using Service Management Toolsets will be required, previous working experience within a service management function is also required. A full JD is available upon request more »

ll be doing Onboarding new starters and offboarding leavers Maintain an asset registry and manage user device lifecycle Managing incidents and requests through the service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management … Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Manage scheduled tasks for customers Take ownership of faults in a logical manner and throughout their entire lifecycle Log incidents and faults, categorising more »

Electricity Distribution industry sector, gained in an IT/OT role. Experience of industry best practices specifically in the design and development of Operational Service Management capabilities Cross-sector expertise, business and financial acumen Proven track record in leading the development of Service Management solutions, ensuring more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing more »

role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering more »

an immediate impact to the team. Main duties of the job Your duties will include: The day to day second line resolution of incidents, service requests and effecting approved changes. Hands on IT technical support via face to face, remote access and phone, supporting the MTW IT estate and … and tablets (iOS and Android). Configuration, support and maintenance of mobile and audio-visual technology. Updating of incident and request tickets within the Service Management tool. Documentation of procedures. Project work as required. Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management … grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from more »

Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on service delivery performance to top management and the operations manager. … Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and implementing changes more »

Service Manager Critical Refrigeration/Cooling Contracts Location: Southeast - Kent Company Profile: Join a leading service contractor who also manufacturer r efrigeration systems for the process, food and beverage sector, with over 100 years specializing in industrial-scale cooling, refrigeration, and chiller systems. Position Overview: We are seeking … a Service Manager to oversee a skilled team of technicians , lead growth of the service unit and ensure contract s are ran efficiently and smoothly , the branch has a long standing and stable team with a lot of growth opportunity to grow the team and resources available to … assisting in gaining more contracts. Key Responsibilities: Lead and manage a team of service technicians, ensuring timely and effective completion of service contracts. Maintain strong relationships with clients, ensuring customer satisfaction and retention. Grow the service division to achieve personal and business goals, with resources available to more »

to offer project support from an administration perspective. You will have scheduling experience, be able to use excel and ideally have experience of using service management software. The ideal candidate will be organised, be able to communicate effectively with the companies engineers and be able to book hotels … for anyone that is immediately available and that has scheduling experience, to join a market leading company. The Role: * Scheduling jobs for engineers * Using Service management software * Milton Keynes with remote working options available The Candidate: * Scheduling Experience * Immediately available * Local to Milton Keynes more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »