76 to 100 of 187 Service Management Jobs with Hybrid or WFH Options

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment … platform. This initiative involves the utilisation of ITIL best practices, aiming to optimise IT services through automation, standardisation, and the introduction of transparency in service quality. As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on … tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow Enterprise product suite, with in more »

requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB …/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the … email, MID, etc) To be successful in the Senior Technical Consultant role you must have: • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

all security alerts generated from their information systems. The successful candidate will work closely with internal teams as well as with our clients managed service partners to ensure all events and alarms are investigated to completion in line with our clients Cyber Security policies and standards. Key Responsibilities: Service Management of security partners ensuring high levels of performance are delivered across detection, response, and recovery. Developing cyber incident response plans, playbooks, and processes that allow security operations team to respond to incidents rapidly and effectively. Building effective security operations capabilities and using purple team engagements to tune … CK framework. Tuning and configuring cyber security tools, for example SIEM and EDR tooling. How enterprise IT networks, Active Directory and Azure AD operate. Service Management of key partners This role comes with excellent benefits such as discretionary bonus and private healthcare and can be worked on a more »

a dynamic IT General Controls Manager to join our team. This role is pivotal in establishing and maintaining our technological framework, ensuring the effective management of our IT resources, and fostering a culture of continuous improvement and compliance. The ideal candidate will be a strategic thinker with a keen … Expertise and Experience: A seasoned subject matter expert (SME) with a minimum of 5 years of experience in roles focused on technology governance, quality management, IT project management, IT service management, or IT process improvement. Proven track record of leading and delivering successful IT improvement projects. … developing maturity of processes. Technical Knowledge: demonstrable understanding of technology governance and improvement frameworks (e.g., COBIT, ITIL), methodologies (e.g., Lean, Six Sigma), and risk management standards (e.g., ISO27001). Analytical and Problem-Solving Skills: Excellent analytical abilities with problem-solving and decision-making skills, capable of navigating complex and more »

delivering clear and concise information. Utilize FinOps tooling products to optimize cloud spending and resource management. Collaborate with cross-functional teams, including Finance, Procurement, Service Management, and Technology. Skills, Knowledge & Experience: Proven experience in establishing and embedding FinOps practices. Strong written and verbal communication skills at the Senior … of Azure cloud services and billing semantics. Experience working in regulated environments. Familiarity with the key drivers, concepts, and terminology used by Finance, Procurement, Service Management, and Technology teams. Proven ability to thrive in a fast-paced environment, managing multiple initiatives simultaneously. Please apply if it's of more »

paramedics? This exciting position is for those people who have a thirst for commercial outcomes that have a real impact on how the ambulance service manages its emergency communications. We seek individuals who share our sense of purpose and embrace the challenge of getting things done in a complex … mission-critical Emergency Services environment. This requires the management of a portfolio of technology-driven contracts, the management of change, and administration of key commercial systems and processes (eg: procurement and contract management systems). No two days are the same for this role. Reporting to the … emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

Head of IT Service Delivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT service delivery capability across all of the global offices … with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the regional Service … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »

and support BI platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problem management/proactive problem management Prior experience in Service Management or Problem Management Demonstrate proficiency in utilizing ServiceNow as a data more »

Day - Inside IR35 (PAYE via umbrella) Our leading Services client requries an accomplishedData Scientist & Senior Business Analyst/Problem Managerwith past experience in problem management/proactive problem management. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and QlikSense Develop and deploy dashboards and reports Integrate … and support BI platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problem management/proactive problem management Prior experience in Service Management or Problem Management Demonstrate proficiency in utilizing ServiceNow as a data more »

Line and Wagestream. To lead the effective roll out of people information system projects across the Trust. Work closely with the wider workforce and management teams to ensure the successful implementation and utilisation to achieve maximum benefits from adopted systems. To produce effective communications to system users regarding pay … level or equivalent experience (preferably in a computing/IT or Health related discipline) Currently a PRINCE2 Practitioner or equivalent evidence of experience Desirable Service Management qualification Evidence of continuing professional development Knowledge and Expertise Essential Experience of working to and meeting deadlines Good interpersonal/communication skills … audience Desirable Knowledge of NHS data definitions, reporting requirements, sources and flows of NHS information Excellent planning and organisational skills Supplier liaison skills Stakeholder management Experience Essential Responsibility for managing staff Extensive information systems experience preferably covering systems management and service management. (ESR, Allocate Optima/Healthroster more »

of our renowed clients. Some of the roles and responsibilities include: Day-to-day support of services providing 2nd line application support via established Service Now resolver groups. Standard support hours are 09:00 - 17:00 Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics … DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients Incident Management processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of … Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any MS Dynamics 365 Product Issues. You must have active SC clearance. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. more »

Service Desk Analyst (1st & 2nd Line) Location: Cardiff, South Glamorgan (Hybrid) Salary: £25,00 - £25,700 + Excellent Benefits Permanent, Monday - Friday, 9am - 5pm (Occasional Travel) Our client is a prominent UK based charity, seeking a Service Desk Analyst to join their established team. The Role: As a … Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup, installation, troubleshooting, and … Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

forms part of the Central Apprenticeships Compliance Team. The team are responsible for quality checking ESFA audit evidence, data entry, ILR returns and Apprenticeship Service management, on behalf of all centres belonging to the FI Network. You'll play a crucial role in efficiently managing and developing the … and Responsibilities Lead and mentor a team of MIS professionals, fostering a culture of collaboration, innovation, and continuous improvement Oversee ILR uploads and Apprenticeship Service (AS) management for all centres in the FI Network Ensure data integrity and ESFA compliance by monitoring FRM, PDSAT and any other relevant … financial and AS complexities Manage the continual improvement of MIS services provided to the FI Network, reviewing existing services and proposing new or additional service offerings Project work, as dictated by the Head of Data and Compliance Supporting additional work as reasonably required by management from time to more »

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT … Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the … IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them during an … exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive engagement with the … business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal of operational IT more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »