51 to 75 of 396 ITSM Jobs

Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »

meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in IT service management or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »

Desk Analyst - London Providing first/Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service more »

Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be more »

processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology toolset. Rewards & Benefits TCS is consistently more »

system issues. Serve as a point of escalation for all incidents, assuring timely attention and resolution is provided. Log and track all issues in ITSM tool. Collaborate with clients to determine and understand business requirements. Perform analysis and makes suggestions based on the business requests. Enhance value and minimizing disruption more »

hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »

for the central incident management team Ensuring that the services we deliver meet the agreed service levels and that we have the necessary IT service management processes OLA’s and contracts with 3rd parties in place. Regular attendance at customer locations. International travel may be required. Required Experience/Qualifications more »

and its rule, and nested nodes. Proficiency in troubleshooting VMware-related issues, analyzing logs, and diagnosing performance problems. Exposure to Oracle and SQL databases. ITSM knowledge and experience, particularly with Remedy. Active TS/SCI with full polygraph highly desired Original Posting Date: 2024-04-26 While subject to change more »

Description Looking for an exciting opportunity to make an impact as ITSM Problem Manager? 1901 Group (A Leidos Company) has an exciting Service Desk and Incident Manager position which can be worked out of our state-of-the-art Operations Center in San Antonio Texas. POSITION SUMMARY: This position is … slated to start in June 2024. An IT Service Management (ITSM) Problem Manager is a specialized role within IT operations focused on managing and resolving recurring issues to prevent them from affecting IT services and business operations. Primary Responsibilities: Problem Identification: Identify and analyze recurring incidents and problems in IT … communicate accordingly. Service Improvement: Continuously seek opportunities to improve IT services by addressing underlying problems. Work on service improvement plans in collaboration with other ITSM processes to enhance service quality. Reporting: Generate reports on problem management activities, including the number of recurring incidents addressed, root cause analyses performed, and preventive more »

effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in IT service management, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing IT service requests and incidents. with Google Workspace (formerly more »

tools, such as Microsoft SCCM and Microsoft InTune. ITIL v3 Foundation qualification and working familiarity with ITIL service management practices. Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti. Responsibilities : Receive and handle email, telephone and walk-up requests for service, from internal and external more »

for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience * HP more »

with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS/Android). Experience more »

telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT more »

communication and interpersonal skills, enabling effective collaboration. Experience in project management, ensuring timely and budget-conscious execution. Familiarity with ITIL framework and other IT service management practices. Certifications such as CompTIA A+, Network+, Security+, or ITIL are desirable. Interested? Please send your CV to rory.kelly @ circlerecruitment.com or call more »

IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure Entra more »

/mid-server) for server/DB/network and storage components. - Knowledge of rules engine configuration and automation within ServiceNow. - Understanding of core ITSM processes such as change management, incident management, knowledge management, problem management. - Proficient in data manipulation and analysis Your Tasks - Responsible for technical set up, discovery more »

it as well as preventative measures. (Relevant skill level: working) Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Technical more »

effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in IT service management, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing IT service requests and incidents. with Google Workspace (formerly more »

on our software solutions and platforms. Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSM management system Communicate clearly with the different internal, third party and client teams Manage multiple cases in parallel Analyse, understand, and reproduce situations existing within more »

are capable of using analysis functions Desirable Excellent communication skills Experience of operating a supplier performance/relationship management process Understanding of an IT Service Management organisation Experience in a central Government procurement team or of the public procurement regulations and process. Professional Qualifications Desirable - attainment of or working towards more »

are capable of using analysis functions Desirable Excellent communication skills Experience of operating a supplier performance/relationship management process Understanding of an IT Service Management organisation Experience in a central Government procurement team or of the public procurement regulations and process. Professional Qualifications Desirable attainment of or working towards more »

with containerisation (e.g., Docker), orchestration tools (e.g., Salt Stack), and infrastructure-as-code tools (e.g., Terraform, CloudFormation). Experience with Security Management. Knowledge of ITSM Fundamentals. SQL skills and knowledge. Familiarity with alerting and monitoring systems. Second line support. Release Management StableLogic manages a variety of client projects, being a more »

systems such as Service Now. Functional Skills/Attributes: Proficiency in Microsoft Office tools. Up-to-date knowledge of ICT technologies. Familiarity with IT service management tools like SNOW. Understanding of industry trends and best practices (ITIL, ISO 27001, etc.). Experience with asset management tools like Lansweeper. Proficiency with more »