51 to 75 of 217 Problem Management Jobs

NO AGENCIES PLEASE Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management … SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and … applications. Producing standard documentation and procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to more »

status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this more »

and associated technologies. ● Responsible for the operational and threat malware analysis for the group. ● Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. ● Responsible for the level 2 3 operational Cyber incident response. … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IMMIM teams (where required) and recording of all key security decisions. What youll need: ● Knowledge more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior … IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service … and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience Perform governance around more »

re looking for a dynamic Cloud Infrastructure Analyst to become an integral part of this client Cloud Infrastructure Support team, offering technical support and management across our client's cloud and infrastructure systems. This role is perfect for someone passionate about ensuring security, availability, and reliability in the Azure … As a Cloud Infrastructure Analyst, you will: Maintain and secure cloud and infrastructure services, ensuring top-notch security, availability, and reliability. Handle incident and problem management, maintaining the smooth BAU operation of our infrastructure services daily. Manage changes to cloud and network infrastructure, keeping systems up to date … running efficiently. Ensure delivery and implementation of technical solutions and support IT disaster recovery and business continuity processes. Play a key role in change management within the Cloud and Infrastructure environment. What they Offer: Location: Hybrid role with 1 - 2 days a week in our London office. Salary more »

you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

re looking for a dynamic Cloud Infrastructure Analyst to become an integral part of this client Cloud Infrastructure Support team, offering technical support and management across our client's cloud and infrastructure systems. This role is perfect for someone passionate about ensuring security, availability, and reliability in the Azure … As a Cloud Infrastructure Analyst, you will: Maintain and secure cloud and infrastructure services, ensuring top-notch security, availability, and reliability. Handle incident and problem management, maintaining the smooth BAU operation of our infrastructure services daily. Manage changes to cloud and network infrastructure, keeping systems up to date … running efficiently. Ensure delivery and implementation of technical solutions and support IT disaster recovery and business continuity processes. Play a key role in change management within the Cloud and Infrastructure environment. What they Offer: Location: Hybrid role with 1 – 2 days a week in our London office. Salary more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

timely fashion. You will gain valuable insight into the server functionality and operations and learn about Quality Assurance, along with gaining experience in partner management, interacting with many of our top partners. You will be taught the inner workings of the server, from provisioning to in-app purchasing, and … preferably with large-scale distributed systems. · Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) · Proficiency in handling incident management & problem management at an application support level. · Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. · Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.) · Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. · Understanding of KPIs, metrics and SLOs. · Experience automating manual tasks. · Knowledge of version control tools such as Git. · Familiarity more »

/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. Data Modelling: Develop and … and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into service management activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into service management activities and … trends. Collaboration: Work closely with the service management team to understand their data needs and deliver solutions that meet these needs. Continuous Improvement: Continually improve data analysis and modelling processes, using feedback and performance metrics to identify areas for improvement. Data Governance: Ensure that all data science activities comply more »

systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. This … all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high priority incidents to internal & external … coordinating Emergency Planning Incident Control (EPIC) documentation Produce and publishing daily, weekly and monthly incident report & summaries Excellent customer relationship building skills Strong time management and efficiency skills, organised and delivery focused, good planning skills, and process Ability to prioritize workload Pro-active nature with a 'can do' attitude more »

operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative … knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. 3rd Party Vendor Management & Contract Negotiation Skills & Experience. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to … drive program/projects budget at strategic level Drive overall governance of the Tools Deployment function by Technical Project management and Coordination, leading Project and Functional discussions with Client/HCL internal IT Executives, IT SMEs, and End Users during (as appropriate): Solution Defense & Business Case Presentations Tool Capability more »

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … aspect across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring … and administration Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and more »

Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on … VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and … Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience more »

security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide a … services can be deployed, managed and maintained. To manage the day-to-day sustainment of Infrastructure Systems, ensuring that planning, end-user impact, change management and problem management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered. Be … IT related subject or relevant experience. Be able to create technical documentation for a technical audience. Working knowledge of ITIL framework. Technical investigation and problem-solving skills. Experience in troubleshooting technical problems involving software and operating systems. All Candidates must be willing and able to obtain and maintain the more »