42 SLA Jobs in the East of England

support to colleagues Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames Support a wide range of customers, from colleagues in Engineering, Finance and HR Desired Skills and Experience: Strong communication skills both written and more »

critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline more »

for regular audits. Ensure the PPM’s are carried out in a high calibre manner and on time, adhering to specific contract KPI/SLA’s. Complete any necessary paperwork timeously and comprehensively and feedback directly into the contract QHSE systems. Management of small projects and extra work. Receiving and more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £250/day more »

and paper records, maintain site log books Maintain good working relationships with the customer, office, Helpdesk Support the achievement of contractual KPI's and SLA's Carry out general maintenance and good housekeeping practices Maintain adherence to both customer and internal policies and procedures Hours of Work Monday Friday 8am more »

the Athoris Product and associated services. Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's. Support a wide customer base in both French and English language (largest market is currently France). Communication of key dates to customers including more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

Thinking customer base Proactively answer the service desk phone within 3 rings Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's) Provide end-user, desktop IT support to diagnose and resolve technical issues Involved with the hardware building process Build a positive working relationship with more »

literate (able to learn new systems bespoke to our industry), comfortable with the accurate processing of a high volume of information to meet deadlines (SLA timeframes and KPI’s), be an excellent communicator, able to work with internal and external stakeholders over the phone and by email, as a representative more »

payroll inputs and checks To co-ordinate the regular payroll feeds to the Payroll system To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »

+ a comprehensive range of Employee Benefits Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »

+ a comprehensive range of Employee Benefits Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »

+ a comprehensive range of Employee Benefits Key Skills: Cash Receipting systems, (E-Returns, Bank Reconciliation and Suspense etc.), Application support, customer service, SLA's Why Apply: This role joins a busy, friendly team providing User support to Users of the Cash Receipting system for a large, high-profile organisation. … and career progression. The Role: Provide excellent customer service and End User support around best practice of the Cash Receipting application, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support all aspects of Cash Receipting, including E-Returns, Bank Reconciliation and Suspense. Investigate more »

Job responsibilities Job responsibilities The following apply to all Trust sites and other Trusts and organisations that have a contract or service level agreement (SLA) with the POCT team. Technical and scientific: Carry out routine maintenance and basic troubleshooting on POCT devices, both in clinical locations and in the laboratory more »

Responsibilities Responsible in using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s To work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service. Responsible more »