51 to 75 of 711 Service Delivery Jobs in England

which we work and live. It is personal to all of us. Julie Sweet, Accenture CEO In our team you will: As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the … post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a … production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of more »

In a Nutshell We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to … levels Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the … authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection … content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA) tower … fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

team. The successful candidate will assist in the retention and growth of client accounts across Kennedys' global network and use feedback insights to improve service delivery and overall client experience, as well as gaining an understanding from our clients of their market pressures, conditions and pain points. The … client feedback and experience programme, personally undertaking frequent client feedback interviews and combining these with other feedback sources to create a strategy to drive service delivery improvements and enhance client sentiment. Develop and implement a global feedback programme strategy which includes additional ways to increase the scope of … as independent client reviews, our innovative technology user feedback, post-tender/pursuits feedback, annual account meeting feedback, topical points arising from ad hoc service discussions and post onboarding feedback as part of a wider view Developing and delivering training to BD&M colleagues to equip them to conduct more »

such, a really exciting opportunity for an experienced Security Operations Manager has arisen within our business. This role is key to ensuring seamless operational service delivery across our client portfolio. About the Role: From day one, you'll make a significant impact at GSS. As a vital member … of our team, you'll provide central support to our head office operations and oversee service delivery across multiple prestigious locations and security disciplines. You'll also develop operational plans that enhance business efficiency and productivity, ensuring that we remain at the forefront of the industry. You must … a good sense of humour. We are customer-centric in our approach to business, which has served to give us a pragmatic approach to service delivery, one that has served us well since 2010. What you'll be doing: Leading and managing our operations team to continually improve more »

significant impact within a newly created team and have a great opportunity for development and progression? If so, my client is looking for a Service Delivery Lead to join their team within the Energy sector. In this pivotal role, you will take on the overall responsibility for the … maintenance plan at both the company and client level. You will manage a skilled team and be responsible for the on time delivery of all maintenance activities. The ideal candidate will have operational leadership skills and the ability to handle multi-disciplines and tasks from multiple clients. As an … within the Electrical field) and Operations Management expertise to this multi-faceted role, working closely with the Technical Manager and reporting directly into the Service Delivery Manager who forms part of the Senior Leadership team. This position comes with a range of attractive benefits, including: A competitive salary more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

Job Title: Technical Service Manager Location: Waterloo Salary: £60,000 - £65,000 We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site in Waterloo. As Technical Service Manager, you will be responsible for ensuring … the successful delivery of technical services to the highest standard. You will be a key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely … delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on more »

scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinatingthe service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between … the Service Drivers and the Operations & Service Manager. A day in the life of an Administrator at phs will involve; Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre. Answering calls from … service drivers, clients and Head office regarding site service. Acting as a link between the Service Drivers and the Operations Manager& Service Manager. Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames. To prepare more »

Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End … Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

has experienced sustained, organic growth, with turnover increasing by 80% over the last six years. We believe this reflects the level of our client service, the culture within the firm and our progressive outlook. Responsible for providing effective leadership to the IT service desk team to ensure that … needs and delivering timely and effective technical support to end-users. The role requires the ability to manage and motivate a team of IT service desk technicians to meet the company's IT service delivery objectives. To co-ordinate internal support and external service providers and … ensure effective communication on all matters relating to the systems, delivery, availability, and satisfaction of customer service requirements. Duties and Responsibilities Lead and manage a team of IT service desk technicians providing technical support to end-users. Own the Incident, Request, Problem, Change and all future ITIL more »

Service Delivery Coordinator (Orders) – Manchester – Hybrid – FTC – New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice … and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases. Liaising with suppliers. Keeping … a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues. Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests The Order Delivery Executive will more »

Service Delivery Coordinator (Orders) Manchester Hybrid FTC New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice … and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases. Liaising with suppliers. Keeping … a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues. Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests The Order Delivery Executive will more »

Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at the heart of the innovative development work to modernise of ATM solutions. WHAT WILL YOU BE DOING? You … will have overall responsibility for the day-to-day delivery of enterprise IT services to one of our most important, prestigious, and long-term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management … Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery more »

day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal; To ensure regular communication with clients through video calls, emails and on occasion, face to face meetings; To own … for growth within the client accounts; To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction; To … effectively interact with internal NQC teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function; To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Coordinator is critical to the successful delivery of IT Services and IT Projects. This role will report into the Regional Head within our DES IT department and the PMO Lead will … work closely with Programme Managers, Service Delivery Managers and Project Managers. Key Accountabilities Creation of structured documents, including performance dashboards and project plans in conjunction with Project Managers and workstream leaders, in line with project objectives & timelines Working with colleagues in different departments to organise and collate project … learned reviews post implementation and manage actions through to completion Work with the Head of Projects to continuously review and improve project management and delivery process & practice Implementation & Service Support Work with project managers to complete cost tracking against project budgets, including weekly reporting on project spend Work more »

is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively … as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance against SLAs … Major Incidents effectively internally and with customers including clear communication and follow up actions. Lead, manage, hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. more »

efficiency and effectiveness of its Europe business, sharpen its competitiveness and accelerate its growth and profitability. Job description: Our client's Rapid Bio-Decontamination Service (RBDS) provides high level disinfection of pharmaceutical and healthcare areas using hydrogen peroxide vapour. Operating globally, their team works with all leading pharmaceutical and … personal care companies, and their associated research partners, to enable the production and delivery of medicines, treatments and advanced therapy’s. In this highly regulated and audited industry their service team must operate with appropriate technical and regulatory knowledge to give the customer confidence in their effectiveness, regulatory … compliance and, above all, safety. We must also be able to respond to our customers changing demands and timescales to ensure that the service we provide delivers meaningful value, above and beyond the decontamination itself. Overview of the role: Our UKIE business is seeking a service Supervisor to more »

You will take on the role of Weather Impacts and Advice (WIA) Network Operations Manager, working alongside the Defence Operations Team and wider WIA Service Delivery Managers in order to support Service Delivery. This role will initially be working within the Defence Squad, however it is anticipated … that it will continue to evolve to encompass all Customer Service Delivery Squads going forward and you will be responsible for ensuring service excellence is delivered to all relevant stakeholders, both internal and external. Your key duties Leading the auditing process across WIA, ensuring all sites and … the internal auditing team. Through working with the Defence Business team, be involved in SDA assurance reporting in order to demonstrate to customers the delivery of the Defence service being paid for. Collaborate across teams in order to produce the monthly customer engagement survey and also provide support more »

throughout the world and become part of an exciting long term plan for sustainability, and a better future. About Your New Role The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our … client accounts both with Automotive OEMs and Tier one suppliers. As Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering. Key Responsibilities As a Client Delivery Executive you are expected to undertake the following … responsibilities as part of your day to day activities: Assisting in the delivery of all aspects of services via emails, and calls into the portfolio of clients including the management of supply chain related campaigns and projects To effectively interact with internal NQC teams including the Service Delivery more »

+ a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions … builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Using master/template User profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

+ a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions … and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Includes using master/template build profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »