46 to 70 of 833 Service Delivery Jobs in England

Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a week … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with … high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery more »

Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the Service Delivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to … services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with Service Delivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion, changes to road … all aspects of the planning and introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that Service Delivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended service more »

Lead IT Service Delivery Engineer Corsham SN13 Salary £45,000 - £75,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts … Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a Lead IT Service Delivery Engineer that brings a methodical and dedicated approach to R&D, problem solving, and are able to act quickly in assessing a … situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with solutions that ensure business continuity or more »

which we work and live. It is personal to all of us. Julie Sweet, Accenture CEO In our team you will: As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the … post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a … production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of more »

Peterborough Network (GPN) is seeking a full-time Head of Practice Engagement and Partnership to join their team. This role is central to enhancing service delivery to member GP practices in the Greater Peterborough area, focusing on both current and potential members. The ideal candidate will be a … while upholding GPN's principles of support, sustain, and influence, ensuring they align with member practices' needs. Responsibilities include boosting member engagement, supporting the delivery of key products and services, creating engagement plans, and staying abreast of industry trends to aid primary care and GPN growth. The role demands … gaps, and overcome challenges, ensuring a proactive approach in managing and supporting members and resolving issues through effective mechanisms. The position entails identifying new service delivery opportunities in collaboration with Clinical Directors, member practices, and the GPN Senior Management Team. Responsibilities also include organizing an annual calendar of more »

and drive. Together we’ll create a new future for healthcare. It’s the opportunity to do your life’s best work. As a Service Delivery Manager, you will be responsible for managing the support and delivery of our Enterprise Imaging managed service across multiple NHS … hospitals including delivery of contracted service commitments & continual service improvements. Primary Responsibilities : § Establish and build relationships with key customer contacts, ensuring their needs are understood and met § Drive operational success working with the wider Change Healthcare team to ensure Key Performance Indicators and contractual commitments are met. … Continually seek opportunities to increase customer satisfaction and deepen customer relationships. § Deliver service reporting, and host regular SLA reviews. § Drive up-selling of products (e.g. services, hardware/applications, licenses etc.) § Supervise escalation process, manage incidents, problems and customer communications § Review and arrange relevant customer training § Provide single point more »

responsibility for the coordination of all Risk & Governance Control Framework and Internal Audit activity for the Business Services Team. Working directly with the IT Service Managers, the role holder will ensure audit, key control and Allianz Group actions are tracked and delivered within required timescales and to target dates. … This is achieved through the role holder having a sound understanding of the Service Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence … take responsibility as the primary point of contact for the Risk and Governance Team, Internal Audit Team and 2nd Line Risk, acting as a Service Management Subject Matter Expert - pulling in the Head of IT Business Services & IT Service Managers where necessary to ensure control attestation is accurately more »

and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with CQC regulations. Mission statement To provide outstanding care using a patient centered holistic … opportunities to improve patient care. Townside Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews. more »

This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful … this role will be focused on the North West based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure … IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an more »

exceptional experiences for our passengers. Are you ready to be part of this remarkable journey? An exciting opportunity has arisen to join the IS Service Delivery team as the IS Infrastructure Management Intern The IS Infrastructure Management Intern plays a key role in assisting the IS Infrastructure and … Service Delivery team with a wide range of activities. This includes day-to-day contract administration and financial management to ensure the timely creation and receipt of purchase orders. Additionally, they will maintain and update the Master Contract register and supplier contact details accurately and in a timely … manner. This intern position provides valuable support to the IS Infrastructure and Service Delivery Team in their Vendor Management activities. As part of the Infrastructure & Service Delivery team, the IS Infrastructure Management Intern is vital in ensuring the set up, maintenance, and termination of IT contracts more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA) tower … fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

significant impact within a newly created team and have a great opportunity for development and progression? If so, my client is looking for a Service Delivery Lead to join their team within the Energy sector. In this pivotal role, you will take on the overall responsibility for the … maintenance plan at both the company and client level. You will manage a skilled team and be responsible for the on time delivery of all maintenance activities. The ideal candidate will have operational leadership skills and the ability to handle multi-disciplines and tasks from multiple clients. As an … within the Electrical field) and Operations Management expertise to this multi-faceted role, working closely with the Technical Manager and reporting directly into the Service Delivery Manager who forms part of the Senior Leadership team. This position comes with a range of attractive benefits, including: A competitive salary more »

summary This role provides post holders the opportunity to work across our hospital at home services including our virtual ward, urgent care wrap around service as well as assessing undifferentiated patients. The role will provide post holders with opportunities to develop their experience of urgent and primary care as … taking, assessment, examination, differential diagnosis and treatment within an agreed scope of practice. Work as practitioner to Accept undifferentiated patients of referred to the service via a number of pathways including ambulance stack,ambulance crews, hospital teams and other community services whose condition can be managed in the community … milestones, this will include requesting of diagnostics including blood tests. Where advice is required or patient is outside of scope of practice link with service GP/ACP/Provide support, advice and supervision of more junior registered and unregistered staff within the service. About us Our vision:To more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The … fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the … agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point in particular around P1 Major Incidents and P2 Business Significant Incidents on a rota to cover 24/7/365 support more »

Service Transition Manager Zenzero are a leading midmarket MSP with offices based in several locations across the UK including London, Coventry, Guilford, Basildon, Inverness and Aberdeen. With extensive growth plans and modern ways of delivering managed IT services to our customers, we are looking for a passionate customer centric … individual who is ready to support the growth of the service delivery function. In this role you will be responsible for ensuring new customers have a smooth and seamless transition to Zenzero. You will work closely with the Sales team, Service Desk Managers, Technical Consultants and Service Delivery Manager to onboard the customer and provide end-user training on our service desk portal and processes. This role is a great opportunity for a detail oriented and customer focused individual. You do not need to be technical to fulfil the role, but an understanding of more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

millions of people love. And we do it all right here at Sky. What you’ll do We are seeking a Senior Manager of Service Introduction (SI) within our Group Service Management organisation, to lead and develop the Service Introduction f unction and team . D efine … GSM , driving continual improve ment and ongoing maturity of the SI function. B uild collaborative relationships with senior stakeholders across the business, operational, and delivery areas acting as a ‘trusted advisor’, providing senior-level mentorship to consistently deliver successful readiness outcomes without impacting delivery or compromising Service … Sky Group territories including UK, Italy, and Germany, and collaborative partnerships with our colleagues in Comcast NBCU. Ensure all new and changed services meet service acceptance criteria through early engagement with programmes, effective ma nagement throughout service delivery and managing escalations as needed. S upport the wider more »

scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinatingthe service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between … the Service Drivers and the Operations & Service Manager. A day in the life of an Administrator at phs will involve; Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre. Answering calls from … service drivers, clients and Head office regarding site service. Acting as a link between the Service Drivers and the Operations Manager& Service Manager. Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames. To prepare more »

Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End … Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

Service Delivery Coordinator (Orders) Manchester Hybrid FTC New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice … and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases. Liaising with suppliers. Keeping … a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues. Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests The Order Delivery Executive will more »

Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at the heart of the innovative development work to modernise of ATM solutions. WHAT WILL YOU BE DOING? You … will have overall responsibility for the day-to-day delivery of enterprise IT services to one of our most important, prestigious, and long-term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management … Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Coordinator is critical to the successful delivery of IT Services and IT Projects. This role will report into the Regional Head within our DES IT department and the PMO Lead will … work closely with Programme Managers, Service Delivery Managers and Project Managers. Key Accountabilities Creation of structured documents, including performance dashboards and project plans in conjunction with Project Managers and workstream leaders, in line with project objectives & timelines Working with colleagues in different departments to organise and collate project … learned reviews post implementation and manage actions through to completion Work with the Head of Projects to continuously review and improve project management and delivery process & practice Implementation & Service Support Work with project managers to complete cost tracking against project budgets, including weekly reporting on project spend Work more »

is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively … as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance against SLAs … Major Incidents effectively internally and with customers including clear communication and follow up actions. Lead, manage, hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. more »