76 to 100 of 154 Service Delivery Jobs in the South East

who are able to access and benefit from the services and improvements offered by Primary Care Networks. Job description Job responsibilities Primary Role: IT Service Management (ITSM) Implement and manage IT service management processes, including incident management, risk registers and change management, in accordance with ITIL best practices. … related issues and requests from the 22 GP practices and the PCN CIC, ensuring high levels of stakeholder satisfaction. Liaise with IT vendors and service providers to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. Develop and maintain an IT service catalogue, clearly outlining the IT services available to the GP practices and the PCN CIC. Conduct regular IT service reviews with key stakeholders, gathering feedback to drive continuous improvement in IT service delivery. Secondary Role: Digital Transformation Support the Digital Transformation Manager in executing digital transformation projects more »

The role of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role Customers (Internal … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests … of the role Assist users and customers with a wide variety of faults, queries, and concerns Ensure all information is logged in the relevant Service Management system, meeting the Minimum Data Set requirements Communicate confidently and accurately with users, customers, colleagues, and managers Training Firebrand’s sector-leading Level more »

role is a full-time position with WFH options available - minimum of 2-3 days required onsite a week Responsibilities Responsible for the operational delivery of the Apprentice, Graduate and Intern programmes, their associated business requirements, and their inherent educational standards. To develop the early careers talent pipeline including … ensure all Quality Control measures are in place. Regular operational reviews with educational partners to ensure participant performance meets course requirements, and that the service delivery level and course content meets the agreed business needs. Degree Apprentices Define Managers support needed for Degree Apprentices. Define resources needed for more »

line user IT support Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided Stay in regular contact with users across the firm Responsible for the day to day supervision of the outsourced IT Support desk … and the internal IT Support team, focusing on service delivery and excellence Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required more »

key performance indicators and metrics that relate to strategic objectives and understanding. There is also a requirement to review and develop the business intelligence service to improve access to information, quality and reporting elements to fulfil our local and national reporting and planning expectations. What were looking for The … to demonstrate the use of software to process raw data, create complex reports and provide information outputs Experience and expertise in information management and delivery Knowledge of NHS workforce based data, staff information or administration systems (eg. ESR, electronic rostering systems) and operational reporting requirements Project management and implementation … the use of desktop software at an advanced level Expertise and experience in dealing with identifiable data and commercially sensitive data Experience of leading service delivery to meet set timescales and deadlines Desirable Experience within the subject area of healthcare mandatory reporting and data intelligence for all staffing more »

IT Project Engineer The Company : Focus Group Recruitment have the pleasure with working alongside market leading IT Managed Service Provider. My client are the UK leaders within multiple sectors. The Role Due to planned growth and business requirements, we are now seeking a strong Project Support Engineer with some … site visits when required to join the dynamic service desk teams. The business has grown from strength to strength in the 20 plus years it has been running and has experienced strong growth and stability. To plan and implement all project activities throughout the project lifecycle, ensuring project objectives … are met and smooth transition to the service desk. Duties required for this role include: Understand and provide the definition of project scope, goals and deliverables. Understand the definition of the required implementation tasks and resource requirements. Understand and assist in the development of all project plans. Understand and more »

to the Trust and other key stakeholders, playing a key role in developing, maintaining and evolving the Trust's clinical coding systems, processes and service delivery to support the provision of in-depth and quality coding. Be flexible and supportive in extracting clinical information from electronic systems and … case notes. Through teamwork, you will ensure that every aspect of our service meets the rapidly changing needs of our organisation providing quality service to consultants, clinicians and non-clinical colleagues. You will be required to work with operational and corporate teams and clinical portfolios in the development … and delivery of complex coding requirements. This will require analysis, interpretation and resolution of highly complex problems, covering a wide range of clinical and business areas including at a national level. Success will depend on your attention to detail, positive attitude, organisational and problem-solving skills and the ability more »

of Security and Networking solutions, you will interact in technical discussions between the customer, our Design Authority and Technical Leads regarding the overall project delivery requirements. As our Technical Project Manager, your job will be focused around coordinating resources and processes to ensure that projects are delivered on time … role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Technical Project Manager - Key Responsibilities: - Successful delivery of assigned IT projects, on time and on budget - Resource planning to enable successful project delivery - Project documentation control, with an ability to … customer relationships - Remaining technically aware of the KHIPU solution portfolio - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Technical Project Manager - You: - 3 to 5 years' experience in a similar role is essential - Knowledge and more »

Providing architecture, configuration, administration, and functional support to expand capabilities in Microsoft 365 (Dynamics 365 is a plus). Work as part of a service delivery team reporting to the Head of Application Development. Fully participate in team planning and work with colleagues to continuously improve the team more »

Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these … including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques … and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's more »

If recruited at a band 6 level the successful candidate would progress to a band 7 position on completion of agreed competencies. The hepatology service is a regional unit for complex liver disease, managing patients from the Wessex area, the Channel Islands and the Falklands. Conditions include cirrhosis, alcohol … Job description Job responsibilities The successful applicant will work closely with the hepatology MDT and dietetic team. This role involves direct patient contact alongside service development of dietetic hepatology services at a large acute teaching hospital. You will join a friendly team of dietitians working in acute medicine and … be supported with service developments and complex clinical cases by the medicine team lead dietitian, lead adult dietitian and the hepatology MDT. You will be an integral member of the specialist hepatology multidisciplinary team.On completion of competencies you will: Be the dietetic clinical lead responsible for the provision of more »

system test phases, to ensure contractual completions and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely resolution · Create and implement standardized, auditable processes for the EMEA Technology Services delivery organization Profile: · 5-10 years’ experience in Business Consulting, Software Development or Professional Services, with a strong drive to grow into Team Management and P … L responsibility · Experience with nearshore delivery models · Up to date technical experience and demonstration of continued technical upskilling · Strong work ethos, solution orientation and driven personality · Team-oriented and wider team engagement skills, including demonstration of good knowledge transfer coaching techniques · Presentation and Communication Skills · Knowledge and experience demonstrates more »

projects. Are you ready for your next challenge? The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco products, be an expert on Network topology and a desire to learn (if required) additional complementary technologies. As a hands-on … skills and independent and autonomous working Have the ability to lead investigations into and deliver complex problems and incidents solutions Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and more »

. Life Assurance. Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on … maintenance of configuration baseline and provision of load connection and disconnection authorisations for relevant networks. Providing specialist network engineering intelligence to project design and delivery teams. Maintaining and promoting high personal standards in environment, safety, health, security, and quality and be a great team player. Additional accountabilities for this … network plant equipment and infrastructure. Identifying and escalating business risk associated with the condition and performance of network plant equipment and infrastructure. Optimising the delivery of Utilities Engineering services. Ensuring maintenance activities are delivered in line with AM (PE) standards. The Company may require you to fulfil any other more »

will be responsible for delivering Geospatial oriented projects and programmes where their geospatial, data and digital skills will be at the heart of the delivery process. This role requires a strong understanding of the different geospatial, data and digital processes and technological landscapes as well as emerging technologies. The … ideal candidate will have a proven track record of delivering innovative geospatial and data solutions to clients across design, planning and delivery remits. Job Responsibilities Design and deliver geospatial and data solutions tailored to the specific requirements of our clients, ensuring scalability, interoperability, and security. Lead and be part … high quality and accuracy of the geospatial data. Build and maintain strong relationships with clients, fostering trust, loyalty, and repeat business opportunities through exceptional service delivery and value-added insights. Skills Required Proficiency in GIS software such as ArcGIS, QGIS, or other relevant platforms is essential. Experience with more »

going through an exciting phase in our growth with a fast-paced trajectory across UK & Ireland. Our business strategy focuses on continually developing our service offering and providing the commercial support needed for this growth. This is a unique Commercial Finance opportunity with a focus on partnering with our … lifecycle · Lead Client discussions in services contract review and negotiations in partnership within house Contracts Managers · Assessment of complex risks throughout the contract and service delivery process · Establishment of internal risk mitigation and controls for sales account governance · Pricing reviews and assessment of business profitability driven by clients … and understanding of financial modelling, contract pricing and differing pricing models. Experience of Financial planning, analysis, budgeting, forecasting etc. Experience providing high standards of service to customers · Impeccable written and oral communication · Advanced MS Office skills (in particular Excel and PowerPoint) Knowledge of the legal environment relating to recruitment more »

who will play a vital part in the design, installation of the server infrastructure. The Infrastructure Engineer is responsible for day-to-day operational service delivery of specific infrastructure and applications. They will work within a team of Infrastructure Engineers to provide 3rd line support of Windows/… of individuals who love to have fun! 25 days annual leave, plus all UK bank holidays Bereavement Leave & Sick Pay Pension scheme & Death in Service Enhanced Maternity/Paternity & Adoption pay Employee Wellbeing Programme Refer a Friend Scheme (Earn up to £1000). Annual leave buy back scheme The … work within a global organisation which is rapidly growing. A fantastic working culture which promotes excellent work/life balance. Charity 50-50 & Long Service Award Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. more »

committed to equality and being fully inclusive This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including The Disclosure & Barring Service (DBS) checks for criminal convictions. The salary for this role is £35,520 + excellent benefits including outstanding pension. UKAEA’s pay arrangements and … UKAEA aims to introduce a new grading structure in 2024 aligned to the roles and associated, skills and knowledge UKAEA needs to lead the delivery of sustainable fusion energy and maximise the scientific and economic benefit. Now is a great time to join UKAEA and be part of the … Senior Pay and Reward Advisor , you will play a pivotal role in part of the Pay and Reward Team this role will oversee all service delivery aspects in the team and, in collaboration with stakeholders across the function, will coordinate a series of continuous improvement activities to UKAEA more »

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … expanded scope for phase 3 extension. Phase 3 is focusing on refreshing the application portfolio using modern software development and testing practices to streamline service delivery as well as systems engineering. We are looking for a Software Consultant who has technical hands-on experience with evolving applications & delivering … diagnose and respond to live incidents and provide technical inputs to discussions with the client. Your future duties and responsibilities Team coordination as Maintenance Service Manager Technical coordination and liaison with third parties Overseeing a well-defined change management process, ensuring all SLAs are met Support systems integration activities more »

identifying training opportunities Work hand-in-hand with Partners to ensure expectations, deadlines, and budgets are being met Accelerate business development by scoping new service lines for your portfolio Work closely across departments to ensure clients are benefiting from an all-encompassing service Preparation and review of accounts … files and support the tax planning process Review processes and implement more efficient ways of service delivery Set an example as a hands-on and supportive Manager About This Firm This well-established firm has an excellent reputation for providing a full-suite of accounting support to a more »

are looking to on board a 2nd/3rd Line Project Engineer to drive one of their key clients to ensure high level of service is consistently delivered. Role & Responsibilities: Understand and provide the definition of project scope, goals, and deliverables. Understand the definition of the required implementation tasks … working in a customer facing role Familiar with working to SLAs to meet both customer and contract requirements. Working as part of a wider service delivery function. Supporting multi-site clients. A good level of knowledge and application in: MS Windows Server Technologies Exchange Technologies Active Directory Firewalls more »

of winning work. You will have a track record in managing multiple projects at once. Primary Objectives To effectively develop and manage the commissioning service internally and in particular within the key account. To promote cross selling amongst the staff and other related companies and to liaise closely and … management activities that help manage the company efficiently. It requires the ability to think and communicate clearly, to remain focused and to lead construction delivery staff and office team members whilst remaining motivated during fast moving periods of complex activity. Ideal attributes include: Individual drive, enthusiasm and a high … utilisation. Accurately forecast staffing requirements and identifying recruitment needs and potential candidates. At all times manage and control resources on projects. Accountability for project delivery in full accordance with our appointment to include technical and commercial compliance. Commercial management of project change. Accountability for the quality of service more »

Change Manager specialising in Account Transformation, Innovation, and Improvements at Mitie, you will be instrumental in driving change initiatives across client accounts to enhance service delivery, achieve cost savings, and foster innovation. Working within a complex environment, you will lead cross-functional teams, leverage Mitie's core values … client accounts to identify areas for improvement and transformation. Develop and implement innovative solutions and strategies to streamline operations, optimise resource allocation, and enhance service delivery. Innovation and Continuous Improvement: Drive a culture of innovation and continuous improvement within client accounts, leveraging Mitie's expertise and industry best practices. … Lead initiatives to identify and implement innovative technologies, practices, and solutions to drive efficiency and enhance service quality. Cost Savings: Work collaboratively with client stakeholders to identify opportunities for cost savings and efficiencies without compromising service quality. Develop and implement cost reduction strategies, monitor performance, and track savings more »

and contribute to strategic decisions Maintain strong connections within the healthcare sector Mentor and develop a talented, diverse team, promoting core values across the service delivery team Manage and lead internal/external meetings Take accountability for the delivery of end-to-end customer engagements and ensure … and analytical skills Good written and verbal communication skills Passionate about defining and developing solutions. Desirable: Experience working in an Electronic Patient Record (EPR) delivery environment Knowledge of NHS design process and procedures Experience of drafting business cases If you are interested in embarking on a rewarding career with more »

business applications, infrastructure, and any associated data services. You'll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won't need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It's a busy and dynamic environment. Alongside the day-to-day BAU operational activities you'll also be involved in key project work. This includes the introduction and setup of new more »