Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
responsibility for the coordination of all Risk & Governance Control Framework and Internal Audit activity for the Business Services Team. Working directly with the IT Service Managers, the role holder will ensure audit, key control and Allianz Group actions are tracked and delivered within required timescales and to target dates. … This is achieved through the role holder having a sound understanding of the ServiceManagement Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct … take responsibility as the primary point of contact for the Risk and Governance Team, Internal Audit Team and 2nd Line Risk, acting as a ServiceManagement Subject Matter Expert - pulling in the Head of IT Business Services & IT Service Managers where necessary to ensure control attestation is more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT ServiceManagement professional with responsibilities to support the delivery of Incident Management in a 24x7 … operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation more »
Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers for compressed air systems and various engineering … departments ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in servicemanagement within engineering and a deep understanding of engineering … principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset managementservice for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL servicemanagement framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset managementservice for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL servicemanagement framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »
our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident … problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and effective more »
we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT ServiceManagement (ITSM) Lead to drive and operate servicemanagement across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT ServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »
ServiceManagement Analyst - ServiceNow Reference Number - 78527 This ServiceManagement Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a … provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and … in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT more »
Aria, ZA - Cape Town, Poland - Poznań, South Africa - Cape Town, Poland - Poznań (24/7) | Job-ID: 203859 | Contract type: Standard | Business Unit: IT Service Delivery/Managed ServicesDigital Experience Centers Director (Multinational IT Managed Service Company)Life on the teamThe Digital Experience Centers Director will be responsible … for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving … operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. What you'll doTeam Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in more »
Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, ManagementService Desk process, while following the documentation available to more »
Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, ManagementService Desk process, while following the documentation available to more »
Global recycling/manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, ManagementService Desk process, while following the documentation available to more »
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an … exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team … will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all more »
Security Standard (BPSS)/be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as … UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT ServiceManagement Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting … Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. - Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager more »
and proficiency. Monitor and report on the progress of digital transformation initiatives, providing insights and recommendations for continuous improvement. Champion best practice in data management and cyber security. Work closely with the Digital & Information Governance Committee to ensure that all systems comply with relevant data protection and privacy regulations. … Secondary Role: IT ServiceManagement (ITSM) Implement and manage IT servicemanagement processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all IT-related issues and requests from the … GP practices and the PCN CIC, ensuring high levels of stakeholder satisfaction. Liaise with IT vendors and service providers to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. Develop and maintain an IT service catalogue, clearly outlining the IT services available more »
signposting issues in a timely and efficient manner. Coordinate with clinical system vendors to manage updates, patches, and system enhancements, ensuring minimal disruption to service operations. Develop/locate and maintain comprehensive documentation for all clinical systems, including user manuals, troubleshooting guides, and FAQs. Secondary Role: IT ServiceManagement (ITSM) Implement and manage IT servicemanagement processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all IT-related issues and requests from the 22 GP practices and the … PCN CIC, ensuring high levels of stakeholder satisfaction. Liaise with IT vendors and service providers to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. Develop and maintain an IT service catalogue, clearly outlining the IT services available to the GP practices more »
who are able to access and benefit from the services and improvements offered by Primary Care Networks. Job description Job responsibilities Primary Role: IT ServiceManagement (ITSM) Implement and manage IT servicemanagement processes, including incident management, risk registers and change management, in accordance … related issues and requests from the 22 GP practices and the PCN CIC, ensuring high levels of stakeholder satisfaction. Liaise with IT vendors and service providers to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. Develop and maintain an IT service catalogue, clearly outlining the IT services available to the GP practices and the PCN CIC. Conduct regular IT service reviews with key stakeholders, gathering feedback to drive continuous improvement in IT service delivery. Secondary Role: Digital Transformation Support the Digital Transformation Manager in executing digital transformation projects more »
support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and … requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we more »
Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all servicemanagement principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Deloitte
Basic information Location Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton Service line Enabling Functions Date published 30-Apr-2024 Req # 15085 Job description Connect to your IndustryAs the Operational Transition manager, your role is vital in coordinating the introduction … smooth transition of new services into the live environment and manage updates to existing operational services.Change ManagementAct as the process owner for IT Change Management, ensuring the process continues to provide oversight and governance for all planned changes.Ensure all requests for change meet minimum baseline criteria and are appropriately … in IT and the business to ensure that the change process remains align to current and future requirements to deliver a best-in-class service to DeloitteRelease ManagementAct as process owner to manage the end-to-end deployment of applications within the Deloitte UK and Deloitte CH desktop estates more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Deloitte
Basic information Location Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton Service line Enabling Functions Date published 30-Apr-2024 Req # 15085 Job description Connect to your IndustryAs the Operational Transition manager, your role is vital in coordinating the introduction … smooth transition of new services into the live environment and manage updates to existing operational services.Change ManagementAct as the process owner for IT Change Management, ensuring the process continues to provide oversight and governance for all planned changes.Ensure all requests for change meet minimum baseline criteria and are appropriately … in IT and the business to ensure that the change process remains align to current and future requirements to deliver a best-in-class service to DeloitteRelease ManagementAct as process owner to manage the end-to-end deployment of applications within the Deloitte UK and Deloitte CH desktop estates more »
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Deloitte
Basic information Location Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton Service line Enabling Functions Date published 30-Apr-2024 Req # 15085 Job description Connect to your IndustryAs the Operational Transition manager, your role is vital in coordinating the introduction … smooth transition of new services into the live environment and manage updates to existing operational services.Change ManagementAct as the process owner for IT Change Management, ensuring the process continues to provide oversight and governance for all planned changes.Ensure all requests for change meet minimum baseline criteria and are appropriately … in IT and the business to ensure that the change process remains align to current and future requirements to deliver a best-in-class service to DeloitteRelease ManagementAct as process owner to manage the end-to-end deployment of applications within the Deloitte UK and Deloitte CH desktop estates more »
empathy and we're committed to making a difference.This position will play a key role in maintaining and evolving a modern, mature & robust IT Servicemanagement function by working closely with the ITSM team as well as other IT groups & value stream owners to enforce & evolve processes. Providing … a high level of quality support to the end user community by helping resolve end user/service escalations as well as assisting the business in meeting its objectives.An initial responsibility of this role will be the handling of Change, Major Incident and Problem tickets, the goal is to … streamline these processes to become more automated, allowing the SDM to then focus on continuous service improvement and contribute towards business/trend/department analysis and innovation.Key Accountabilities/Abilities:Strategic AgilityAbility to develop & communicate strategic vision; can anticipate future trends accurately; has broad knowledge and perspective; can more »
Potters Bar, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Canada Life Group (UK) Ltd (The)
About us Canada Life Group is the top-level European holding company for the Great-West Lifeco Group's European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man. Team Background: The role sits in our European Technology division … organisation. For you this means being part of our Cloud Product team. Our mission is to create an agile, secure and cost-effective cloud service, making sure Cloud Technology Services are cloud ready. You'll help us develop and maintain the cloud security posture of deployed cloud solutions and … systems of cloud and on-premises services. It's a highly technical role, where you'll be an individual contributor role (i.e., no people management required). The expectation is you'll be very hands on, technically owning day to day deliverables. And you'll also have significant collaboration more »
DescriptionPurpose of the roleDelivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo)Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closureDraw on … Engage, transform and motivate existing teams and partners across the Group to deliver on this strategyEscalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I ServiceManagement Leads to review Provider proposed initiativesWork across Group and with third-party supplier … lead the identification and execution of continual improvement opportunities. Use thorough understanding of the relevant business area, ensuring the provision of a robust IT service to the business, improvement of service levels and operational integrityMonitor, control and support service delivery; ensuring systems, methodologies and procedures are in more »