Customer Service Contract Job Trends in Basingstoke

Customer Service
Hampshire > Basingstoke

The table below provides summary statistics and contractor rates for jobs advertised in Basingstoke requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 2 December 2025, with comparisons to the same periods in the previous two years.

6 months to
2 Dec 2025
Same period 2024 Same period 2023
Rank 40 37 35
Rank change year-on-year -3 -2 +1
Contract jobs citing Customer Service 4 2 6
As % of all contract jobs in Basingstoke 1.42% 0.91% 2.46%
As % of the Processes & Methodologies category 1.69% 1.08% 2.86%
Number of daily rates quoted 2 0 1
10th Percentile £221 - -
25th Percentile £272 - -
Median daily rate (50th Percentile) £375 - £200
Median % change year-on-year - - -62.79%
75th Percentile £484 - -
90th Percentile £539 - -
Hampshire median daily rate £263 £341 £408
% change year-on-year -23.02% -16.32% +94.05%
Number of hourly rates quoted 2 0 4
10th Percentile - - £13.23
25th Percentile £12.18 - £14.69
Median hourly rate £12.55 - £16.00
75th Percentile £12.93 - £16.50
90th Percentile - - -
Hampshire median hourly rate £20.36 £18.65 £16.00
% change year-on-year +9.17% +16.53% -13.51%

All Process and Methodology Skills
Basingstoke

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Basingstoke.

Contract vacancies with a requirement for process or methodology skills 237 185 210
As % of all contract IT jobs advertised in Basingstoke 84.04% 84.47% 86.07%
Number of daily rates quoted 170 147 58
10th Percentile £463 £407 £243
25th Percentile £500 £475 £449
Median daily rate (50th Percentile) £600 £575 £600
Median % change year-on-year +4.35% -4.17% +14.29%
75th Percentile £638 £638 £646
90th Percentile £725 £721 £688
Hampshire median daily rate £525 £550 £550
% change year-on-year -4.55% - +3.77%
Number of hourly rates quoted 9 3 13
10th Percentile £12.18 £18.50 -
25th Percentile - £21.88 £15.50
Median hourly rate £17.00 £28.00 £17.50
Median % change year-on-year -39.29% +60.00% -15.54%
75th Percentile - £32.25 £33.75
90th Percentile £17.37 £34.50 £45.00
Hampshire median hourly rate £20.71 £62.50 £50.00
% change year-on-year -66.86% +25.00% +11.11%

Customer Service
Job Vacancy Trend in Basingstoke

Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Basingstoke.

Customer Service job vacancy trend in Basingstoke

Customer Service
Daily Rate Trend in Basingstoke

Contractor daily rate distribution trend for jobs in Basingstoke citing Customer Service.

Contractor daily rate distribution trend for jobs in Basingstoke citing Customer Service

Customer Service
Daily Rate Histogram in Basingstoke

Daily rate distribution for jobs citing Customer Service in Basingstoke over the 6 months to 2 December 2025.

Daily rate histogram for Customer Service in Basingstoke

Customer Service
Hourly Rate Trend in Basingstoke

Contractor hourly rate distribution trend for jobs in Basingstoke citing Customer Service.

Contractor hourly rate distribution trend for jobs in Basingstoke citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Basingstoke by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (25.00%) Microsoft Office
Business Applications
1 1 (25.00%) Dynamics CRM
Cloud Services
1 2 (50.00%) Microsoft 365
2 1 (25.00%) Dynamics 365
Communications & Networking
1 1 (25.00%) Wi-Fi
General
1 3 (75.00%) Social Skills
2 1 (25.00%) Back Office
2 1 (25.00%) Banking
2 1 (25.00%) Finance
2 1 (25.00%) Telecoms
Job Titles
1 2 (50.00%) IT Support
1 2 (50.00%) IT Support Technician
1 2 (50.00%) IT Technician
1 2 (50.00%) Support Technician
2 1 (25.00%) Lead
2 1 (25.00%) Support Engineer
2 1 (25.00%) Technical Leader
Miscellaneous
1 2 (50.00%) Onboarding
2 1 (25.00%) Fat Client
2 1 (25.00%) Thin Client
Operating Systems
1 3 (75.00%) Windows
2 1 (25.00%) Apple iOS
Processes & Methodologies
1 2 (50.00%) Problem-Solving
2 1 (25.00%) CRM
2 1 (25.00%) Incident Management
2 1 (25.00%) Inventory Management
2 1 (25.00%) ITIL
2 1 (25.00%) ITSM
2 1 (25.00%) PRINCE2
2 1 (25.00%) Root Cause Analysis
Qualifications
1 1 (25.00%) Degree
1 1 (25.00%) Microsoft Certification
Vendors
1 2 (50.00%) Microsoft