Customer Service Job Trends in Basingstoke

Customer Service
Hampshire > Basingstoke

The table below provides summary statistics and salary benchmarking for jobs advertised in Basingstoke requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 5 January 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Jan 2026
Same period 2025 Same period 2024
Rank 33 47 23
Rank change year-on-year +14 -24 -5
Permanent jobs citing Customer Service 15 9 26
As % of all permanent jobs in Basingstoke 4.64% 1.46% 8.25%
As % of the Processes & Methodologies category 6.15% 2.24% 9.09%
Number of salaries quoted 6 5 22
10th Percentile £29,000 - £24,000
25th Percentile - £45,000 £27,000
Median annual salary (50th Percentile) £30,000 £47,500 £29,500
Median % change year-on-year -36.84% +61.02% +18.00%
75th Percentile - £65,000 £42,500
90th Percentile £31,500 £66,500 £70,375
Hampshire median annual salary £29,500 £30,000 £30,000
% change year-on-year -1.67% - -14.29%

All Process & Methodology Skills
Basingstoke

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Basingstoke.

Permanent vacancies with a requirement for process or methodology skills 244 402 286
As % of all permanent jobs advertised in Basingstoke 75.54% 65.15% 90.79%
Number of salaries quoted 212 293 183
10th Percentile £29,775 £43,530 £30,175
25th Percentile £46,125 £51,250 £41,000
Median annual salary (50th Percentile) £58,000 £60,000 £49,000
Median % change year-on-year -3.33% +22.45% -10.91%
75th Percentile £75,000 £77,500 £65,000
90th Percentile £90,000 £85,000 £77,500
Hampshire median annual salary £50,000 £55,000 £52,000
% change year-on-year -9.09% +5.77% -5.45%

Customer Service
Job Vacancy Trend in Basingstoke

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Basingstoke.

Customer Service job vacancy trend in Basingstoke

Customer Service
Salary Trend in Basingstoke

Salary distribution trend for jobs in Basingstoke citing Customer Service.

Salary distribution trend for jobs in Basingstoke citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Basingstoke by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (6.67%) SharePoint
Applications
1 4 (26.67%) Microsoft Office
Business Applications
1 3 (20.00%) Sage X3
Cloud Services
1 1 (6.67%) Microsoft 365
Communications & Networking
1 3 (20.00%) Firewall
1 3 (20.00%) VPN
2 1 (6.67%) PBX
General
1 5 (33.33%) Social Skills
2 3 (20.00%) Manufacturing
3 2 (13.33%) Finance
3 2 (13.33%) Telecoms
4 1 (6.67%) Billing
4 1 (6.67%) Electronics
4 1 (6.67%) Organisational Skills
Job Titles
1 6 (40.00%) Coordinator
2 4 (26.67%) Account Manager
3 2 (13.33%) Analyst
3 2 (13.33%) Network Analyst
3 2 (13.33%) Service Analyst
3 2 (13.33%) Service Desk Analyst
4 1 (6.67%) Design Engineer
4 1 (6.67%) Help Desk Coordinator
4 1 (6.67%) IT Engineer
4 1 (6.67%) IT Support
4 1 (6.67%) IT Support Engineer
4 1 (6.67%) Lead
4 1 (6.67%) Real Time Engineer
4 1 (6.67%) Service Desk Team Leader
4 1 (6.67%) Support Engineer
4 1 (6.67%) Systems Engineer
4 1 (6.67%) Team Leader
Miscellaneous
1 3 (20.00%) Life Science
1 3 (20.00%) Renewable Energy
2 1 (6.67%) Device Driver
2 1 (6.67%) IVR
2 1 (6.67%) Operational Technology
2 1 (6.67%) SCADA
2 1 (6.67%) Video Conferencing
Operating Systems
1 1 (6.67%) Windows
Processes & Methodologies
1 6 (40.00%) Problem-Solving
2 4 (26.67%) Workflow
3 3 (20.00%) ERP
4 1 (6.67%) Computer Science
4 1 (6.67%) Customer Requirements
4 1 (6.67%) Fintech
4 1 (6.67%) ITSM
4 1 (6.67%) Line Management
4 1 (6.67%) Mentoring
4 1 (6.67%) Network Management
4 1 (6.67%) Proactive Management
4 1 (6.67%) Security Patching
4 1 (6.67%) Time Management
Qualifications
1 1 (6.67%) Degree
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 1 (6.67%) SLA
Vendors
1 7 (46.67%) Microsoft
2 3 (20.00%) Sage
2 3 (20.00%) Zscaler