Customer Engagement
West Midlands > Birmingham
The table below provides summary statistics and contractor rates for jobs advertised in Birmingham requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 2 February 2026, with comparisons to the same periods in the previous two years.
| 6 months to 2 Feb 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 72 | 58 | 68 |
| Rank change year-on-year | -14 | +10 | - |
| Contract jobs citing Customer Engagement | 3 | 4 | 5 |
| As % of all contract jobs in Birmingham | 0.37% | 0.63% | 0.66% |
| As % of the Processes & Methodologies category | 0.43% | 0.70% | 0.80% |
| Number of daily rates quoted | 2 | 3 | 0 |
| Median daily rate (50th Percentile) | £600 | £567 | - |
| Median % change year-on-year | +5.82% | - | - |
| West Midlands median daily rate | £600 | £567 | £150 |
| % change year-on-year | +5.82% | +278.00% | -64.71% |
All Process & Methodology Skills
Birmingham
Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Birmingham.
| Contract vacancies with a requirement for process or methodology skills | 693 | 570 | 628 |
| As % of all contract IT jobs advertised in Birmingham | 86.30% | 89.48% | 83.51% |
| Number of daily rates quoted | 432 | 384 | 390 |
| 10th Percentile | £263 | £200 | £256 |
| 25th Percentile | £400 | £400 | £375 |
| Median daily rate (50th Percentile) | £500 | £525 | £463 |
| Median % change year-on-year | -4.76% | +13.51% | -5.13% |
| 75th Percentile | £588 | £638 | £575 |
| 90th Percentile | £643 | £713 | £675 |
| West Midlands median daily rate | £500 | £515 | £489 |
| % change year-on-year | -2.91% | +5.37% | -2.25% |
| Number of hourly rates quoted | 34 | 15 | 43 |
| 10th Percentile | £13.25 | £14.70 | £13.43 |
| 25th Percentile | £16.08 | £21.25 | £18.50 |
| Median hourly rate | £18.87 | £30.00 | £28.50 |
| Median % change year-on-year | -37.10% | +5.26% | +112.09% |
| 75th Percentile | £23.56 | £52.50 | £67.50 |
| 90th Percentile | £30.00 | £56.45 | £68.50 |
| West Midlands median hourly rate | £20.00 | £21.59 | £23.00 |
| % change year-on-year | -7.36% | -6.13% | +29.87% |
Customer Engagement
Job Vacancy Trend in Birmingham
Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in Birmingham.
Customer Engagement
Daily Rate Trend in Birmingham
Contractor daily rate distribution trend for jobs in Birmingham citing Customer Engagement.
Customer Engagement
Co-Occurring Skills & Capabilities in Birmingham by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: