Period
to 18 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 18 June 2019 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
18 Jun 2019
Same period 2018 Same period 2017
Rank 128 171 152
Rank change year-on-year +43 -19 -58
Permanent jobs citing Customer Engagement 37 29 36
As % of all permanent IT jobs advertised in Birmingham 1.26% 0.77% 0.95%
As % of the Processes & Methodologies category 1.35% 0.83% 1.04%
Number of salaries quoted 13 3 19
Birmingham median annual salary £50,000 £72,500 £35,000
Median salary % change year-on-year -31.03% +107.14% -30.00%
10th Percentile £40,000 £55,750 £26,250
90th Percentile £93,250 £79,250 £61,250
West Midlands median annual salary £50,000 £55,000 £38,500
% change year-on-year -9.09% +42.86% -23.00%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 2,734 3,495 3,478
As % of all permanent IT jobs advertised in Birmingham 93.18% 92.90% 92.08%
Number of salaries quoted 2,101 2,483 2,767
Birmingham median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £28,000 £26,250 £26,250
90th Percentile £72,500 £70,000 £64,250
West Midlands median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -2.44%

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 18 June 2019.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 18 June 2019, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 24 (64.86%) Project Management
2 23 (62.16%) Presales
3 21 (56.76%) Thought Leadership
4 20 (54.05%) Microsoft
5 19 (51.35%) VMware
5 19 (51.35%) Data Protection
5 19 (51.35%) GDPR
6 17 (45.95%) Technology Roadmap
7 16 (43.24%) Microsoft Azure
7 16 (43.24%) Firewall
7 16 (43.24%) ITIL
8 14 (37.84%) PaaS
8 14 (37.84%) IaaS
9 12 (32.43%) Office 365
9 12 (32.43%) Technical Architecture
9 12 (32.43%) CRM
9 12 (32.43%) Service Delivery
9 12 (32.43%) IT Strategy
10 11 (29.73%) CheckPoint
10 11 (29.73%) Management Information System
10 11 (29.73%) PRINCE2
10 11 (29.73%) Windows
10 11 (29.73%) Enterprise Architecture
11 10 (27.03%) Active Directory
11 10 (27.03%) Service Management
12 9 (24.32%) Publishing
12 9 (24.32%) Information Security
12 9 (24.32%) Zachman Framework
12 9 (24.32%) TOGAF
12 9 (24.32%) CEH

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.70%) MS Exchange
1 1 (2.70%) SharePoint
Business Applications
1 3 (8.11%) Dynamics CRM
Cloud Services
1 16 (43.24%) Microsoft Azure
2 14 (37.84%) IaaS
2 14 (37.84%) PaaS
3 12 (32.43%) Office 365
4 8 (21.62%) Dynamics 365
5 4 (10.81%) Amazon AWS
6 3 (8.11%) SaaS
7 2 (5.41%) Azure Active Directory
7 2 (5.41%) Azure ExpressRoute
Communications & Networking
1 16 (43.24%) Firewall
2 2 (5.41%) Network Security
3 1 (2.70%) Cisco Firepower
3 1 (2.70%) Unified Communications
Database & Business Intelligence
1 2 (5.41%) Azure SQL Database
2 1 (2.70%) Data Warehouse
2 1 (2.70%) SQL Server
2 1 (2.70%) SQL Server Integration Services
2 1 (2.70%) SQL Server Reporting Services
Development Applications
1 2 (5.41%) Visual Studio
2 1 (2.70%) Bugzilla
2 1 (2.70%) Git (software)
2 1 (2.70%) JIRA
2 1 (2.70%) Subversion
2 1 (2.70%) Team Foundation Server
General
1 9 (24.32%) Publishing
2 3 (8.11%) Finance
3 2 (5.41%) Marketing
Job Titles
1 23 (62.16%) Architect
2 10 (27.03%) Solutions Architect
3 8 (21.62%) Principal Architect
4 7 (18.92%) Azure Engineer
4 7 (18.92%) Azure Infrastructure Engineer
4 7 (18.92%) Exchange Engineer
4 7 (18.92%) Infrastructure Engineer
4 7 (18.92%) Office 365 Engineer
5 5 (13.51%) Project Engineer
6 3 (8.11%) Consultant
6 3 (8.11%) Senior Architect
6 3 (8.11%) Senior Technical Architect
6 3 (8.11%) Technical Architect
7 2 (5.41%) Cloud Architect
7 2 (5.41%) Cloud Solutions Architect
7 2 (5.41%) CRM Consultant
7 2 (5.41%) Field Engineer
7 2 (5.41%) Functional Consultant
7 2 (5.41%) Programme Manager
7 2 (5.41%) Security Architect
Libraries, Frameworks & Software Standards
1 1 (2.70%) .NET
1 1 (2.70%) ASP.NET
1 1 (2.70%) ASP.NET MVC
1 1 (2.70%) jQuery
Miscellaneous
1 11 (29.73%) Management Information System
2 9 (24.32%) CMDB
2 9 (24.32%) Data Centre
2 9 (24.32%) Self-Motivation
3 4 (10.81%) Public Cloud
4 3 (8.11%) Hybrid Cloud
5 2 (5.41%) Analytical Skills
5 2 (5.41%) Linux Command Line
Operating Systems
1 11 (29.73%) Windows
2 7 (18.92%) Windows Server
3 2 (5.41%) CentOS
3 2 (5.41%) Linux
3 2 (5.41%) SUSE
4 1 (2.70%) Windows 10
Processes & Methodologies
1 24 (64.86%) Project Management
2 23 (62.16%) Presales
3 21 (56.76%) Thought Leadership
4 19 (51.35%) Data Protection
5 17 (45.95%) Technology Roadmap
6 16 (43.24%) ITIL
7 12 (32.43%) CRM
7 12 (32.43%) IT Strategy
7 12 (32.43%) Service Delivery
7 12 (32.43%) Technical Architecture
8 11 (29.73%) Enterprise Architecture
8 11 (29.73%) PRINCE2
9 10 (27.03%) Service Management
10 9 (24.32%) Business Development
10 9 (24.32%) Information Security
10 9 (24.32%) IT Governance
10 9 (24.32%) Requirements Analysis
10 9 (24.32%) Software Engineering
10 9 (24.32%) TOGAF
10 9 (24.32%) Zachman Framework
Programming Languages
1 2 (5.41%) PowerShell
1 2 (5.41%) SQL
2 1 (2.70%) C#
2 1 (2.70%) Java
2 1 (2.70%) JavaScript
2 1 (2.70%) PHP
Qualifications
1 9 (24.32%) CEH
1 9 (24.32%) CISSP
1 9 (24.32%) CompTIA Security+
1 9 (24.32%) Computer Science Degree
1 9 (24.32%) Degree
1 9 (24.32%) ISEB
1 9 (24.32%) PMI Certification
1 9 (24.32%) PMP
2 3 (8.11%) MCSA
2 3 (8.11%) MCSE
2 3 (8.11%) Microsoft Certification
3 2 (5.41%) PRINCE2 Practitioner
4 1 (2.70%) CCDP
4 1 (2.70%) CCIE
4 1 (2.70%) CCIE Security
4 1 (2.70%) CCNP
4 1 (2.70%) Cisco Certification
4 1 (2.70%) CREST Certified
4 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 19 (51.35%) GDPR
2 9 (24.32%) GPG13
2 9 (24.32%) ISO/IEC 27001
System Software
1 10 (27.03%) Active Directory
2 9 (24.32%) VMware Infrastructure
3 7 (18.92%) Hyper-V
4 2 (5.41%) Docker
Systems Management
1 7 (18.92%) AirWatch
1 7 (18.92%) Microsoft Intune
2 2 (5.41%) Ansible
2 2 (5.41%) Packer
2 2 (5.41%) Terraform
Vendors
1 20 (54.05%) Microsoft
2 19 (51.35%) VMware
3 11 (29.73%) CheckPoint
4 9 (24.32%) Citrix
4 9 (24.32%) EMC
4 9 (24.32%) NetApp
5 4 (10.81%) Cisco
6 3 (8.11%) 3PAR
6 3 (8.11%) Fortinet
7 2 (5.41%) Red Hat
8 1 (2.70%) Meraki