Period
to 20 November 2019

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 November 2019 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 140 132 156
Rank change year-on-year -8 +24 +16
Permanent jobs citing Customer Engagement 15 62 43
As % of all permanent IT jobs advertised in Birmingham 0.56% 1.71% 1.12%
As % of the Processes & Methodologies category 0.59% 1.87% 1.22%
Number of salaries quoted 12 27 13
Birmingham median annual salary £67,500 £72,500 £67,500
Median salary % change year-on-year -6.90% +7.41% +65.64%
10th Percentile £40,125 £60,000 £48,500
90th Percentile £95,000 £82,500 £85,000
West Midlands median annual salary £45,000 £61,250 £51,250
% change year-on-year -26.53% +19.51% +7.89%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 2,530 3,317 3,538
As % of all permanent IT jobs advertised in Birmingham 94.05% 91.66% 91.97%
Number of salaries quoted 2,186 2,364 2,781
Birmingham median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% +5.88%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £75,000 £75,000 £67,500
West Midlands median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 20 November 2019.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 20 November 2019, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 9 (60.00%) Agile Software Development
1 9 (60.00%) Azure
2 6 (40.00%) Finance
2 6 (40.00%) Stakeholder Management
2 6 (40.00%) Presales
3 5 (33.33%) Hybrid Cloud
4 4 (26.67%) Public Cloud
4 4 (26.67%) AWS Certification
4 4 (26.67%) Data Centre
4 4 (26.67%) Public Sector
4 4 (26.67%) Infrastructure Engineering
4 4 (26.67%) Microsoft
4 4 (26.67%) CRM
4 4 (26.67%) AWS
5 3 (20.00%) Dynamics CRM
5 3 (20.00%) Active Directory
5 3 (20.00%) Dynamics 365
6 2 (13.33%) Terraform
6 2 (13.33%) Windows 10
6 2 (13.33%) Yammer
6 2 (13.33%) OneDrive
6 2 (13.33%) Azure Active Directory
6 2 (13.33%) Identity Management
6 2 (13.33%) Data Modelling
6 2 (13.33%) SharePoint
6 2 (13.33%) SQL
6 2 (13.33%) Windows
6 2 (13.33%) Marketing
6 2 (13.33%) SCCM
6 2 (13.33%) DevOps

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) SharePoint
Business Applications
1 3 (20.00%) Dynamics CRM
2 1 (6.67%) Sparx Enterprise Architect
2 1 (6.67%) Unit4 Business World
Cloud Services
1 9 (60.00%) Azure
2 4 (26.67%) AWS
3 3 (20.00%) Dynamics 365
4 2 (13.33%) Azure Active Directory
4 2 (13.33%) Cloud Computing
4 2 (13.33%) Office 365
4 2 (13.33%) OneDrive
4 2 (13.33%) Yammer
5 1 (6.67%) Azure ExpressRoute
5 1 (6.67%) Azure Functions
5 1 (6.67%) IaaS
5 1 (6.67%) PaaS
5 1 (6.67%) Power Platform
5 1 (6.67%) PowerApps
5 1 (6.67%) Serverless
Communications & Networking
1 1 (6.67%) Firewall
Database & Business Intelligence
1 1 (6.67%) Azure SQL Database
Development Applications
1 1 (6.67%) Git (software)
1 1 (6.67%) Visual Studio
1 1 (6.67%) Visual Studio Team System
General
1 6 (40.00%) Finance
2 4 (26.67%) Public Sector
3 2 (13.33%) Marketing
4 1 (6.67%) Retail
Job Titles
1 10 (66.67%) Architect
2 6 (40.00%) Cloud Architect
3 4 (26.67%) Cloud Solutions Architect
3 4 (26.67%) Solutions Architect
4 3 (20.00%) Technical Architect
5 2 (13.33%) Analyst
5 2 (13.33%) Consultant
6 1 (6.67%) Business Analyst
6 1 (6.67%) Business Architect
6 1 (6.67%) CRM Consultant
6 1 (6.67%) Data Analyst
6 1 (6.67%) Functional Consultant
6 1 (6.67%) Marketing Analyst
6 1 (6.67%) Project Manager
6 1 (6.67%) Senior Analyst
6 1 (6.67%) Senior Business Analyst
6 1 (6.67%) Senior Technical Analyst
6 1 (6.67%) Senior Technical Architect
6 1 (6.67%) Technical Analyst
6 1 (6.67%) Technical Business Analyst
Miscellaneous
1 5 (33.33%) Hybrid Cloud
2 4 (26.67%) Data Centre
2 4 (26.67%) Public Cloud
3 2 (13.33%) Analytical Skills
4 1 (6.67%) Greenfield Project
4 1 (6.67%) Virtual Team
Operating Systems
1 2 (13.33%) Windows
1 2 (13.33%) Windows 10
Processes & Methodologies
1 9 (60.00%) Agile Software Development
2 6 (40.00%) Presales
2 6 (40.00%) Stakeholder Management
3 4 (26.67%) CRM
3 4 (26.67%) Infrastructure Engineering
4 2 (13.33%) Data Modelling
4 2 (13.33%) DevOps
4 2 (13.33%) Identity Management
5 1 (6.67%) Biometrics
5 1 (6.67%) Business Analysis
5 1 (6.67%) E-Commerce
5 1 (6.67%) ERP
5 1 (6.67%) IT Strategy
5 1 (6.67%) Migration
5 1 (6.67%) Network Virtualisation
5 1 (6.67%) Scrum
5 1 (6.67%) Service Delivery
5 1 (6.67%) TOGAF
5 1 (6.67%) Workflow
5 1 (6.67%) Zachman Framework
Programming Languages
1 2 (13.33%) SQL
2 1 (6.67%) C#
2 1 (6.67%) PowerShell
Qualifications
1 4 (26.67%) AWS Certification
System Software
1 3 (20.00%) Active Directory
Systems Management
1 2 (13.33%) Microsoft Intune
1 2 (13.33%) SCCM
1 2 (13.33%) Terraform
Vendors
1 4 (26.67%) Microsoft
2 1 (6.67%) Freshdesk
2 1 (6.67%) Salesforce.com
2 1 (6.67%) Sparx