Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 148 160 187
Rank change year-on-year +12 +27 0
Permanent jobs citing Customer Engagement 44 52 7
As % of all permanent IT jobs advertised in Birmingham 1.14% 1.10% 0.18%
As % of the Processes & Methodologies category 1.27% 1.23% 0.20%
Number of salaries quoted 14 20 8
Birmingham median annual salary £67,500 £40,750 £35,000
Median salary % change year-on-year +65.64% +16.43% +8.11%
West Midlands median annual salary £52,500 £47,000 £47,000
% change year-on-year +11.70% - +34.29%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3474 4223 3439
As % of all permanent IT jobs advertised in Birmingham 90.19% 89.17% 86.93%
Number of salaries quoted 2721 3084 2892
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -5.56%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £67,500 £68,750
West Midlands median annual salary £40,000 £40,000 £40,000

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 24 November 2017.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 24 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 28 (63.64%) Project Management
2 26 (59.09%) Presales
3 17 (38.64%) Security Cleared
4 16 (36.36%) Time Management
4 16 (36.36%) Microsoft Certification
4 16 (36.36%) MCP
4 16 (36.36%) MCSE
4 16 (36.36%) Microsoft
5 14 (31.82%) Microsoft Azure
6 13 (29.55%) Line Management
7 12 (27.27%) Office 365
7 12 (27.27%) Network Security
7 12 (27.27%) Data Centre
7 12 (27.27%) Business Development
7 12 (27.27%) Degree
7 12 (27.27%) Enterprise Architecture
7 12 (27.27%) VMware Infrastructure
7 12 (27.27%) VMware
7 12 (27.27%) Citrix Certification
8 11 (25.00%) PRINCE2
8 11 (25.00%) Publishing
9 8 (18.18%) Service Management
9 8 (18.18%) Service Delivery
9 8 (18.18%) Zachman Framework
9 8 (18.18%) TOGAF
9 8 (18.18%) Software Engineering
9 8 (18.18%) ITIL
9 8 (18.18%) CRM
9 8 (18.18%) EMC
9 8 (18.18%) ISEB

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (4.55%) SAP GTS
Cloud Services
1 14 (31.82%) Microsoft Azure
2 12 (27.27%) Office 365
3 8 (18.18%) IaaS
3 8 (18.18%) PaaS
4 2 (4.55%) Amazon AWS
4 2 (4.55%) Amazon EC2
Communications & Networking
1 12 (27.27%) Network Security
2 6 (13.64%) Firewall
Database & Business Intelligence
1 2 (4.55%) DB2
1 2 (4.55%) MySQL
1 2 (4.55%) SQL Server
General
1 11 (25.00%) Publishing
2 7 (15.91%) Retail
3 5 (11.36%) Manufacturing
4 4 (9.09%) Finance
5 2 (4.55%) Billing
5 2 (4.55%) Legal
6 1 (2.27%) Marketing
Job Titles
1 32 (72.73%) Architect
2 14 (31.82%) Lead Architect
2 14 (31.82%) Solutions Architect
3 6 (13.64%) Security Architect
3 6 (13.64%) Security Solutions Architect
4 5 (11.36%) Project Manager
5 4 (9.09%) Technical Architect
5 4 (9.09%) Virtualisation Architect
5 4 (9.09%) Virtualisation Technical Architect
6 3 (6.82%) Applications Consultant
6 3 (6.82%) Applications Support
6 3 (6.82%) Applications Support Consultant
6 3 (6.82%) Consultant
6 3 (6.82%) SAP Consultant
6 3 (6.82%) SAP Support
6 3 (6.82%) SAP Support Consultant
6 3 (6.82%) Support Consultant
7 2 (4.55%) Analyst
7 2 (4.55%) Information Security Architect
7 2 (4.55%) SAP Architect
Miscellaneous
1 12 (27.27%) Data Centre
2 8 (18.18%) CMDB
2 8 (18.18%) Computer Science
3 6 (13.64%) Management Information System
4 4 (9.09%) Analytical Skills
5 3 (6.82%) EPoS
6 1 (2.27%) Greenfield Project
Processes & Methodologies
1 28 (63.64%) Project Management
2 26 (59.09%) Presales
3 16 (36.36%) Time Management
4 13 (29.55%) Line Management
5 12 (27.27%) Business Development
5 12 (27.27%) Enterprise Architecture
6 11 (25.00%) PRINCE2
7 8 (18.18%) Capacity Planning
7 8 (18.18%) CRM
7 8 (18.18%) Customer Requirements
7 8 (18.18%) Gantt Chart
7 8 (18.18%) IT Governance
7 8 (18.18%) ITIL
7 8 (18.18%) Requirements Analysis
7 8 (18.18%) Service Delivery
7 8 (18.18%) Service Management
7 8 (18.18%) Software Engineering
7 8 (18.18%) Technical Architecture
7 8 (18.18%) TOGAF
7 8 (18.18%) Zachman Framework
Programming Languages
1 3 (6.82%) SQL
Qualifications
1 17 (38.64%) Security Cleared
2 16 (36.36%) MCP
2 16 (36.36%) MCSE
2 16 (36.36%) Microsoft Certification
3 12 (27.27%) Citrix Certification
3 12 (27.27%) Degree
4 8 (18.18%) Computer Science Degree
4 8 (18.18%) ISEB
4 8 (18.18%) PMI Certification
4 8 (18.18%) PMP
5 6 (13.64%) CEH
5 6 (13.64%) CISSP
5 6 (13.64%) CompTIA Security+
5 6 (13.64%) Security+ Certification
6 4 (9.09%) VCAP
6 4 (9.09%) VCDX
6 4 (9.09%) VMware Certified Professional (VCP)
7 2 (4.55%) SC Cleared
Quality Assurance & Compliance
1 6 (13.64%) GPG13
1 6 (13.64%) ISO/IEC 27001
System Software
1 12 (27.27%) VMware Infrastructure
2 2 (4.55%) Virtual Machines
Systems Management
1 2 (4.55%) SCVMM
Vendors
1 16 (36.36%) Microsoft
2 12 (27.27%) VMware
3 8 (18.18%) CheckPoint
3 8 (18.18%) Citrix
3 8 (18.18%) EMC
3 8 (18.18%) NetApp
4 5 (11.36%) SAP
5 2 (4.55%) BMC
5 2 (4.55%) Cisco
5 2 (4.55%) HP
5 2 (4.55%) IBM
5 2 (4.55%) Juniper
5 2 (4.55%) Oracle
5 2 (4.55%) SEEBURGER