The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
West Midlands / Birmingham
Rank 106 66 104
Rank change year-on-year -40 +38  
Permanent jobs citing Customer Engagement 18 69 10
As % of all permanent IT jobs advertised in Birmingham 0.98% 2.93% 0.58%
As % of the Processes & Methodologies category 1.09% 3.37% 0.70%
Number of salaries quoted 10 26 10
Median salary £29,750 £50,000 £48,750
Median salary % change year-on-year -40.50% +2.56%  
90% offered a salary of more than £27,500 £43,750 £28,500
10% offered a salary of more than £57,750 £52,500 £82,500
UK excluding London median salary £51,000 £50,000 £55,000
% change year-on-year +2.00% -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process and methodology skills.

Process & Methodology Skills
Birmingham
Permanent job vacancies with a requirement for process and methodology skills 1649 2050 1431
As % of all permanent IT job vacancies advertised in Birmingham 90.06% 87.20% 83.00%
Number of salaries quoted 1289 1572 1184
Median salary £45,000 £43,250 £45,000
Median salary % change year-on-year +4.04% -3.88%  
90% offered a salary of more than £30,000 £28,622 £29,000
10% offered a salary of more than £62,500 £70,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in Birmingham

The job posting trend of jobs advertised in Birmingham citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 3 months to 25 March 2017.

Salary histogram for Customer Engagement in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 25 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 28 (68.29%) ITIL
2 23 (56.10%) PRINCE2
3 22 (53.66%) MS Excel
3 22 (53.66%) CRM
3 22 (53.66%) SQL
3 22 (53.66%) MySQL
3 22 (53.66%) SQL Server
3 22 (53.66%) Project Management
3 22 (53.66%) Finance
3 22 (53.66%) Data Centre
4 21 (51.22%) Cisco
5 20 (48.78%) Juniper
5 20 (48.78%) CheckPoint
5 20 (48.78%) Service Delivery
6 19 (46.34%) Presales
7 18 (43.90%) VMware Infrastructure
7 18 (43.90%) ITIL V3
7 18 (43.90%) Continuous Improvement
7 18 (43.90%) Business Development
7 18 (43.90%) Degree
7 18 (43.90%) Service Management
7 18 (43.90%) VMware
7 18 (43.90%) Retail
7 18 (43.90%) NetApp
7 18 (43.90%) PMP
7 18 (43.90%) IBM
7 18 (43.90%) HP
7 18 (43.90%) EMC
8 17 (41.46%) ISEB
8 17 (41.46%) Citrix

Customer Engagement
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 22 (53.66%) MS Excel
2 4 (9.76%) MS Office
2 4 (9.76%) MS Project
2 4 (9.76%) MS Visio
Business Applications
1 1 (2.44%) Dynamics AX
Cloud Services
1 17 (41.46%) Amazon AWS
1 17 (41.46%) Amazon EC2
1 17 (41.46%) IaaS
1 17 (41.46%) Microsoft Azure
1 17 (41.46%) PaaS
Communications & Networking
1 3 (7.32%) DNS
1 3 (7.32%) Firewall
1 3 (7.32%) Network Security
1 3 (7.32%) SSL
1 3 (7.32%) TCP/IP
2 1 (2.44%) Unified Communications
Database & Business Intelligence
1 22 (53.66%) MySQL
1 22 (53.66%) SQL Server
2 17 (41.46%) DB2
Development Applications
1 1 (2.44%) Git (software)
General
1 22 (53.66%) Finance
2 18 (43.90%) Retail
3 17 (41.46%) Publishing
4 6 (14.63%) Marketing
5 5 (12.20%) Games
6 4 (9.76%) Billing
7 2 (4.88%) Mandarin Language
Job Titles
1 20 (48.78%) Architect
1 20 (48.78%) Solutions Architect
2 9 (21.95%) Project Manager
3 7 (17.07%) Analyst
4 5 (12.20%) Data Analyst
5 4 (9.76%) Applications Manager
5 4 (9.76%) Applications Project Manager
5 4 (9.76%) Junior
5 4 (9.76%) Junior Project Manager
5 4 (9.76%) Web Applications Project Manager
5 4 (9.76%) Web Manager
5 4 (9.76%) Web Project Manager
6 3 (7.32%) Administrator
6 3 (7.32%) Cisco Administrator
6 3 (7.32%) Cisco Network Administrator
6 3 (7.32%) Network Administrator
7 2 (4.88%) Service Analyst
8 1 (2.44%) Information Manager
8 1 (2.44%) Senior Analyst
8 1 (2.44%) Senior Data Analyst
Libraries, Frameworks & Software Standards
1 4 (9.76%) CSS
1 4 (9.76%) HTML
2 1 (2.44%) HTML5
2 1 (2.44%) jQuery
2 1 (2.44%) Node.js
2 1 (2.44%) SAP Fiori
2 1 (2.44%) SAPUI5
2 1 (2.44%) XML
Miscellaneous
1 22 (53.66%) Data Centre
2 17 (41.46%) CMDB
2 17 (41.46%) Computer Science
3 5 (12.20%) Algorithms
4 2 (4.88%) Analytical Skills
5 1 (2.44%) User Experience
Processes & Methodologies
1 28 (68.29%) ITIL
2 23 (56.10%) PRINCE2
3 22 (53.66%) CRM
3 22 (53.66%) Project Management
4 20 (48.78%) Service Delivery
5 19 (46.34%) Presales
6 18 (43.90%) Business Development
6 18 (43.90%) Continuous Improvement
6 18 (43.90%) ITIL V3
6 18 (43.90%) Service Management
7 17 (41.46%) Capacity Planning
7 17 (41.46%) Gantt Chart
7 17 (41.46%) IT Governance
7 17 (41.46%) IT Strategy
7 17 (41.46%) Line Management
7 17 (41.46%) Requirements Analysis
7 17 (41.46%) Software Engineering
7 17 (41.46%) Technical Architecture
7 17 (41.46%) TOGAF
7 17 (41.46%) Zachman Framework
Programming Languages
1 22 (53.66%) SQL
2 1 (2.44%) JavaScript
Qualifications
1 18 (43.90%) Degree
1 18 (43.90%) PMP
2 17 (41.46%) ISEB
2 17 (41.46%) PMI Certification
3 4 (9.76%) ITIL Certification
3 4 (9.76%) PRINCE2 Certification
4 1 (2.44%) CISM
4 1 (2.44%) CISSP
Quality Assurance & Compliance
1 2 (4.88%) QA
2 1 (2.44%) ISO/IEC 27001
System Software
1 18 (43.90%) VMware Infrastructure
2 17 (41.46%) Virtual Machines
Systems Management
1 17 (41.46%) SCVMM
Vendors
1 21 (51.22%) Cisco
2 20 (48.78%) CheckPoint
2 20 (48.78%) Juniper
3 18 (43.90%) EMC
3 18 (43.90%) HP
3 18 (43.90%) IBM
3 18 (43.90%) NetApp
3 18 (43.90%) VMware
4 17 (41.46%) BMC
4 17 (41.46%) Citrix
4 17 (41.46%) Oracle
5 8 (19.51%) Microsoft
6 4 (9.76%) ServiceNow
7 2 (4.88%) NEC
8 1 (2.44%) Computacenter
8 1 (2.44%) SAP
8 1 (2.44%) Symantec
Birmingham
Intouch Games
Salary: £25000 - £35000 per annum + benefits (inc flexi hrs)
Posted: 2 days ago