Period
to 19 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 August 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 154 153 116
Rank change year-on-year -1 -37 +58
Permanent jobs citing Customer Engagement 50 41 101
As % of all permanent IT jobs advertised in Birmingham 1.29% 1.04% 2.13%
As % of the Processes & Methodologies category 1.42% 1.14% 2.38%
Number of salaries quoted 17 21 35
Birmingham median annual salary £70,000 £38,500 £50,000
Median salary % change year-on-year +81.82% -23.00% +42.86%
10th Percentile £57,000 £27,500 £43,500
90th Percentile £81,250 £85,000 £67,500
West Midlands median annual salary £65,000 £45,000 £50,000
% change year-on-year +44.44% -10.00% +5.26%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,533 3,603 4,240
As % of all permanent IT jobs advertised in Birmingham 91.10% 91.80% 89.62%
Number of salaries quoted 2,516 2,915 3,114
Birmingham median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -1.16%
10th Percentile £26,250 £27,500 £25,605
90th Percentile £70,000 £65,000 £70,000
West Midlands median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 19 August 2018.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 19 August 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 33 (66.00%) Presales
2 31 (62.00%) Project Management
3 28 (56.00%) PRINCE2
3 28 (56.00%) Line Management
4 27 (54.00%) IT Strategy
5 26 (52.00%) Service Delivery
5 26 (52.00%) Publishing
6 25 (50.00%) PMI Certification
7 23 (46.00%) CRM
7 23 (46.00%) Service Management
8 22 (44.00%) ITIL
8 22 (44.00%) Data Centre
8 22 (44.00%) Due Diligence
9 21 (42.00%) Computer Science Degree
9 21 (42.00%) Self-Motivation
9 21 (42.00%) GPG13
9 21 (42.00%) CompTIA Security+
9 21 (42.00%) Gantt Chart
9 21 (42.00%) NetApp
9 21 (42.00%) CISSP
9 21 (42.00%) EMC
9 21 (42.00%) ISEB
9 21 (42.00%) Citrix
9 21 (42.00%) Firewall
9 21 (42.00%) Management Information System
9 21 (42.00%) CheckPoint
9 21 (42.00%) PMP
9 21 (42.00%) VMware
9 21 (42.00%) Information Security
9 21 (42.00%) Zachman Framework

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.00%) Adobe Experience Manager
1 5 (10.00%) Apache
1 5 (10.00%) Apache Solr
Applications
1 1 (2.00%) Microsoft Project
Business Applications
1 2 (4.00%) Dynamics CRM
2 1 (2.00%) Dynamics AX
Cloud Services
1 21 (42.00%) IaaS
1 21 (42.00%) PaaS
2 11 (22.00%) Amazon AWS
3 9 (18.00%) Microsoft Azure
4 3 (6.00%) Office 365
5 1 (2.00%) Dynamics 365
5 1 (2.00%) GitHub
Communications & Networking
1 21 (42.00%) Firewall
2 3 (6.00%) Network Security
Database & Business Intelligence
1 1 (2.00%) Big Data
Development Applications
1 5 (10.00%) Atlassian Bamboo
1 5 (10.00%) Grunt
1 5 (10.00%) Jenkins
1 5 (10.00%) Maven
1 5 (10.00%) SonarQube
1 5 (10.00%) TeamCity
General
1 26 (52.00%) Publishing
2 12 (24.00%) Marketing
3 6 (12.00%) Billing
3 6 (12.00%) Finance
4 1 (2.00%) Retail
Job Titles
1 25 (50.00%) Architect
2 22 (44.00%) Solutions Architect
3 7 (14.00%) Analyst
3 7 (14.00%) Business Analyst
3 7 (14.00%) Digital Analyst
3 7 (14.00%) Digital Business Analyst
4 6 (12.00%) Security Architect
4 6 (12.00%) Security Solutions Architect
4 6 (12.00%) Transition Manager
5 5 (10.00%) Developer
5 5 (10.00%) Senior Developer
6 4 (8.00%) Lead Architect
7 3 (6.00%) Technical Architect
7 3 (6.00%) Technical Leader
8 1 (2.00%) Consultant
8 1 (2.00%) CRM Consultant
8 1 (2.00%) Dynamics CRM Consultant
8 1 (2.00%) Functional Consultant
8 1 (2.00%) Lead Solutions Architect
8 1 (2.00%) Project Manager
Libraries, Frameworks & Software Standards
1 6 (12.00%) RESTful
1 6 (12.00%) Web Services
2 5 (10.00%) AngularJS
2 5 (10.00%) Apache CXF
2 5 (10.00%) Apache Sling
2 5 (10.00%) CSS
2 5 (10.00%) CSS3
2 5 (10.00%) Handlebars
2 5 (10.00%) HTML
2 5 (10.00%) HTML5
2 5 (10.00%) Java EE
2 5 (10.00%) JAX-RS
2 5 (10.00%) jQuery
2 5 (10.00%) LDAP
2 5 (10.00%) Lucene
2 5 (10.00%) OSGi
2 5 (10.00%) React
2 5 (10.00%) Twitter Bootstrap
2 5 (10.00%) XHTML
2 5 (10.00%) XML
Miscellaneous
1 22 (44.00%) Data Centre
2 21 (42.00%) CMDB
2 21 (42.00%) Computer Science
2 21 (42.00%) Management Information System
2 21 (42.00%) Self-Motivation
3 5 (10.00%) Client/Server
3 5 (10.00%) Replication
3 5 (10.00%) Social Media
3 5 (10.00%) Taxonomies
4 4 (8.00%) PMI
5 1 (2.00%) Analytical Skills
5 1 (2.00%) EPoS
Operating Systems
1 1 (2.00%) Windows
1 1 (2.00%) Windows 10
Processes & Methodologies
1 33 (66.00%) Presales
2 31 (62.00%) Project Management
3 28 (56.00%) Line Management
3 28 (56.00%) PRINCE2
4 27 (54.00%) IT Strategy
5 26 (52.00%) Service Delivery
6 23 (46.00%) CRM
6 23 (46.00%) Service Management
7 22 (44.00%) Due Diligence
7 22 (44.00%) ITIL
8 21 (42.00%) Continuous Improvement
8 21 (42.00%) Gantt Chart
8 21 (42.00%) Information Security
8 21 (42.00%) IT Governance
8 21 (42.00%) ITIL V3
8 21 (42.00%) Requirements Analysis
8 21 (42.00%) SIEM
8 21 (42.00%) Software Engineering
8 21 (42.00%) TOGAF
8 21 (42.00%) Zachman Framework
Programming Languages
1 5 (10.00%) Java
1 5 (10.00%) Java 8
1 5 (10.00%) JavaScript
Qualifications
1 25 (50.00%) PMI Certification
2 21 (42.00%) CEH
2 21 (42.00%) CISSP
2 21 (42.00%) CompTIA Security+
2 21 (42.00%) Computer Science Degree
2 21 (42.00%) Degree
2 21 (42.00%) ISEB
2 21 (42.00%) PMP
3 11 (22.00%) Security Cleared
4 4 (8.00%) PRINCE2 Certification
5 3 (6.00%) Citrix Certification
5 3 (6.00%) MCP
5 3 (6.00%) MCSE
5 3 (6.00%) Microsoft Certification
6 1 (2.00%) ITIL Certification
6 1 (2.00%) SC Cleared
Quality Assurance & Compliance
1 21 (42.00%) GPG13
1 21 (42.00%) ISO/IEC 27001
2 8 (16.00%) GDPR
System Software
1 21 (42.00%) VMware Infrastructure
2 5 (10.00%) Varnish
3 1 (2.00%) Docker
Systems Management
1 5 (10.00%) Single Sign-On
2 1 (2.00%) SCCM
Vendors
1 21 (42.00%) CheckPoint
1 21 (42.00%) Citrix
1 21 (42.00%) EMC
1 21 (42.00%) NetApp
1 21 (42.00%) VMware
2 5 (10.00%) Adobe
2 5 (10.00%) hybris
2 5 (10.00%) Microsoft
3 1 (2.00%) Google
3 1 (2.00%) IBM
3 1 (2.00%) Oracle
3 1 (2.00%) Salesforce.com
3 1 (2.00%) SAP
3 1 (2.00%) ServiceNow