Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 170 151 93
Rank change year-on-year -19 -58 +74
Permanent jobs citing Customer Engagement 24 39 117
As % of all permanent IT jobs advertised in Birmingham 0.64% 1.04% 2.58%
As % of the Processes & Methodologies category 0.70% 1.14% 2.91%
Number of salaries quoted 4 19 48
Birmingham median annual salary £70,000 £35,000 £50,000
Median salary % change year-on-year +100.00% -30.00% -13.04%
10th Percentile £56,625 £26,250 £45,000
90th Percentile £78,875 £61,250 £55,750
West Midlands median annual salary £55,000 £38,500 £50,000
% change year-on-year +42.86% -23.00% -13.04%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,422 3,430 4,016
As % of all permanent IT jobs advertised in Birmingham 90.91% 91.17% 88.58%
Number of salaries quoted 2,419 2,715 3,099
Birmingham median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £70,200 £65,000 £70,000
West Midlands median annual salary £42,500 £40,500 £42,500
% change year-on-year +4.94% -4.71% +6.25%

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 27 May 2018.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 27 May 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 22 (91.67%) Presales
2 18 (75.00%) Project Management
3 17 (70.83%) Service Management
3 17 (70.83%) PRINCE2
3 17 (70.83%) CRM
3 17 (70.83%) Line Management
4 16 (66.67%) IT Strategy
4 16 (66.67%) Service Delivery
5 13 (54.17%) ITIL
5 13 (54.17%) Due Diligence
5 13 (54.17%) Data Centre
6 12 (50.00%) CompTIA Security+
6 12 (50.00%) GPG13
6 12 (50.00%) VMware Infrastructure
6 12 (50.00%) PaaS
6 12 (50.00%) Capacity Planning
6 12 (50.00%) Continuous Improvement
6 12 (50.00%) ITIL V3
6 12 (50.00%) SIEM
6 12 (50.00%) IaaS
6 12 (50.00%) Gantt Chart
6 12 (50.00%) Computer Science Degree
6 12 (50.00%) Self-Motivation
6 12 (50.00%) CheckPoint
6 12 (50.00%) Firewall
6 12 (50.00%) PMP
6 12 (50.00%) PMI Certification
6 12 (50.00%) NetApp
6 12 (50.00%) EMC
6 12 (50.00%) ISEB

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (16.67%) Microsoft Project
Business Applications
1 5 (20.83%) Dynamics CRM
2 4 (16.67%) Dynamics AX
Cloud Services
1 12 (50.00%) IaaS
1 12 (50.00%) PaaS
2 5 (20.83%) Amazon AWS
2 5 (20.83%) Microsoft Azure
3 4 (16.67%) GitHub
4 1 (4.17%) Dynamics 365
Communications & Networking
1 12 (50.00%) Firewall
Database & Business Intelligence
1 4 (16.67%) Big Data
General
1 12 (50.00%) Publishing
2 4 (16.67%) Billing
2 4 (16.67%) Finance
3 1 (4.17%) Retail
Job Titles
1 15 (62.50%) Architect
2 14 (58.33%) Solutions Architect
3 4 (16.67%) Head of Presales
3 4 (16.67%) Head of Sales
3 4 (16.67%) Transition Manager
4 3 (12.50%) Security Architect
4 3 (12.50%) Security Solutions Architect
5 1 (4.17%) Consultant
5 1 (4.17%) CRM Architect
5 1 (4.17%) CRM Consultant
5 1 (4.17%) Dynamics CRM Architect
5 1 (4.17%) Dynamics CRM Consultant
5 1 (4.17%) Lead Architect
5 1 (4.17%) Lead Solutions Architect
5 1 (4.17%) Project Manager
Libraries, Frameworks & Software Standards
1 4 (16.67%) RESTful
1 4 (16.67%) Web Services
Miscellaneous
1 13 (54.17%) Data Centre
2 12 (50.00%) CMDB
2 12 (50.00%) Computer Science
2 12 (50.00%) Management Information System
2 12 (50.00%) Self-Motivation
3 1 (4.17%) EPoS
Operating Systems
1 1 (4.17%) Windows
1 1 (4.17%) Windows 10
Processes & Methodologies
1 22 (91.67%) Presales
2 18 (75.00%) Project Management
3 17 (70.83%) CRM
3 17 (70.83%) Line Management
3 17 (70.83%) PRINCE2
3 17 (70.83%) Service Management
4 16 (66.67%) IT Strategy
4 16 (66.67%) Service Delivery
5 13 (54.17%) Due Diligence
5 13 (54.17%) ITIL
6 12 (50.00%) Capacity Planning
6 12 (50.00%) Continuous Improvement
6 12 (50.00%) Gantt Chart
6 12 (50.00%) Information Security
6 12 (50.00%) ITIL V3
6 12 (50.00%) SIEM
6 12 (50.00%) Software Engineering
6 12 (50.00%) Technical Architecture
6 12 (50.00%) TOGAF
6 12 (50.00%) Zachman Framework
Qualifications
1 12 (50.00%) CEH
1 12 (50.00%) CISSP
1 12 (50.00%) CompTIA Security+
1 12 (50.00%) Computer Science Degree
1 12 (50.00%) Degree
1 12 (50.00%) ISEB
1 12 (50.00%) PMI Certification
1 12 (50.00%) PMP
2 1 (4.17%) ITIL Certification
2 1 (4.17%) SC Cleared
2 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 12 (50.00%) GPG13
1 12 (50.00%) ISO/IEC 27001
System Software
1 12 (50.00%) VMware Infrastructure
2 4 (16.67%) Docker
Systems Management
1 1 (4.17%) SCCM
Vendors
1 12 (50.00%) CheckPoint
1 12 (50.00%) Citrix
1 12 (50.00%) EMC
1 12 (50.00%) NetApp
1 12 (50.00%) VMware
2 4 (16.67%) Google
2 4 (16.67%) IBM
2 4 (16.67%) Microsoft
2 4 (16.67%) Oracle
2 4 (16.67%) Salesforce.com
2 4 (16.67%) SAP
2 4 (16.67%) ServiceNow