Period
to 16 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 126 146 165
Rank change year-on-year +20 +19 +18
Permanent jobs citing Customer Engagement 63 45 51
As % of all permanent IT jobs advertised in Birmingham 1.80% 1.19% 1.11%
As % of the Processes & Methodologies category 1.98% 1.30% 1.20%
Number of salaries quoted 30 15 20
Birmingham median annual salary £70,000 £67,500 £40,750
Median salary % change year-on-year +3.70% +65.64% +16.43%
10th Percentile £53,750 £49,500 £22,500
90th Percentile £82,500 £85,000 £67,500
West Midlands median annual salary £60,000 £53,750 £50,000
% change year-on-year +11.63% +7.50% +7.53%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,189 3,471 4,240
As % of all permanent IT jobs advertised in Birmingham 91.01% 91.85% 91.93%
Number of salaries quoted 2,268 2,690 3,133
Birmingham median annual salary £47,500 £45,000 £43,000
Median salary % change year-on-year +5.56% +4.65% +1.18%
10th Percentile £26,750 £26,250 £26,250
90th Percentile £76,250 £67,500 £67,500
West Midlands median annual salary £45,000 £40,000 £41,500
% change year-on-year +12.50% -3.61% +3.75%

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 16 December 2018.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 16 December 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 39 (61.90%) Presales
2 38 (60.32%) Project Management
3 33 (52.38%) Thought Leadership
4 25 (39.68%) Microsoft
5 18 (28.57%) Publishing
5 18 (28.57%) GDPR
5 18 (28.57%) Data Centre
6 17 (26.98%) Service Delivery
6 17 (26.98%) PMI Certification
6 17 (26.98%) EMC
6 17 (26.98%) Enterprise Architecture
6 17 (26.98%) Marketing
6 17 (26.98%) Data Protection
6 17 (26.98%) Microsoft Azure
7 16 (25.40%) Service Management
8 15 (23.81%) CRM
8 15 (23.81%) Amazon AWS
9 14 (22.22%) Line Management
9 14 (22.22%) Continuous Improvement
10 13 (20.63%) SIEM
10 13 (20.63%) IaaS
10 13 (20.63%) GPG13
10 13 (20.63%) CompTIA Security+
10 13 (20.63%) Due Diligence
10 13 (20.63%) Self-Motivation
10 13 (20.63%) Gantt Chart
10 13 (20.63%) IT Strategy
10 13 (20.63%) Computer Science Degree
10 13 (20.63%) PaaS
10 13 (20.63%) Capacity Planning

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.94%) Adobe Experience Manager
1 5 (7.94%) Apache
1 5 (7.94%) Apache Solr
2 4 (6.35%) Office Communications Server
2 4 (6.35%) SharePoint Server
3 3 (4.76%) MS Exchange
4 1 (1.59%) SharePoint
Business Applications
1 6 (9.52%) Teamcenter
2 1 (1.59%) Dynamics CRM
2 1 (1.59%) SAP CRM
2 1 (1.59%) SAP S/4HANA
Cloud Services
1 17 (26.98%) Microsoft Azure
2 15 (23.81%) Amazon AWS
3 13 (20.63%) IaaS
3 13 (20.63%) PaaS
4 10 (15.87%) Office 365
5 1 (1.59%) Dynamics 365
5 1 (1.59%) Oracle Service Cloud
Communications & Networking
1 13 (20.63%) Firewall
2 9 (14.29%) Network Security
3 8 (12.70%) Unified Communications
4 1 (1.59%) Wireless
Database & Business Intelligence
1 1 (1.59%) SAP HANA
Development Applications
1 5 (7.94%) Atlassian Bamboo
1 5 (7.94%) Grunt
1 5 (7.94%) Jenkins
1 5 (7.94%) Maven
1 5 (7.94%) SonarQube
1 5 (7.94%) TeamCity
General
1 18 (28.57%) Publishing
2 17 (26.98%) Marketing
3 6 (9.52%) Manufacturing
4 1 (1.59%) Finance
Job Titles
1 45 (71.43%) Architect
2 21 (33.33%) Solutions Architect
3 11 (17.46%) Principal Architect
4 9 (14.29%) Technical Architect
5 7 (11.11%) Analyst
5 7 (11.11%) Business Analyst
5 7 (11.11%) Digital Analyst
5 7 (11.11%) Digital Business Analyst
5 7 (11.11%) Infrastructure Architect
6 5 (7.94%) Developer
6 5 (7.94%) Senior Developer
7 4 (6.35%) Enterprise Solutions Architect
7 4 (6.35%) Lead Architect
7 4 (6.35%) Technical Leader
8 3 (4.76%) Infrastructure Solutions Architect
8 3 (4.76%) Infrastructure Technical Architect
8 3 (4.76%) Technical Infrastructure Architect
9 1 (1.59%) Dynamics CRM Consultant
9 1 (1.59%) SAP Architect
9 1 (1.59%) Security Solutions Architect
Libraries, Frameworks & Software Standards
1 11 (17.46%) Web Services
2 5 (7.94%) AngularJS
2 5 (7.94%) Apache CXF
2 5 (7.94%) Apache Sling
2 5 (7.94%) CSS
2 5 (7.94%) CSS3
2 5 (7.94%) Handlebars
2 5 (7.94%) HTML
2 5 (7.94%) HTML5
2 5 (7.94%) Java EE
2 5 (7.94%) JAX-RS
2 5 (7.94%) jQuery
2 5 (7.94%) LDAP
2 5 (7.94%) Lucene
2 5 (7.94%) OSGi
2 5 (7.94%) React
2 5 (7.94%) RESTful
2 5 (7.94%) Twitter Bootstrap
2 5 (7.94%) XHTML
2 5 (7.94%) XML
Miscellaneous
1 18 (28.57%) Data Centre
2 13 (20.63%) CMDB
2 13 (20.63%) Management Information System
2 13 (20.63%) Self-Motivation
3 6 (9.52%) Enterprise Software
4 5 (7.94%) Client/Server
4 5 (7.94%) Replication
4 5 (7.94%) Social Media
4 5 (7.94%) Taxonomies
5 4 (6.35%) PMI
6 3 (4.76%) Public Cloud
7 1 (1.59%) Analytical Skills
7 1 (1.59%) Freedom of Information
7 1 (1.59%) Tandem
Operating Systems
1 4 (6.35%) Windows
2 1 (1.59%) Windows 10
Processes & Methodologies
1 39 (61.90%) Presales
2 38 (60.32%) Project Management
3 33 (52.38%) Thought Leadership
4 17 (26.98%) Data Protection
4 17 (26.98%) Enterprise Architecture
4 17 (26.98%) Service Delivery
5 16 (25.40%) Service Management
6 15 (23.81%) CRM
7 14 (22.22%) Continuous Improvement
7 14 (22.22%) Line Management
8 13 (20.63%) Business Development
8 13 (20.63%) Capacity Planning
8 13 (20.63%) Due Diligence
8 13 (20.63%) Gantt Chart
8 13 (20.63%) IT Governance
8 13 (20.63%) IT Strategy
8 13 (20.63%) ITIL V3
8 13 (20.63%) Requirements Analysis
8 13 (20.63%) SIEM
8 13 (20.63%) Technical Architecture
Programming Languages
1 5 (7.94%) Java
1 5 (7.94%) Java 8
1 5 (7.94%) JavaScript
2 1 (1.59%) C
Qualifications
1 17 (26.98%) PMI Certification
2 13 (20.63%) CEH
2 13 (20.63%) CISSP
2 13 (20.63%) CompTIA Security+
2 13 (20.63%) Computer Science Degree
2 13 (20.63%) Degree
2 13 (20.63%) ISEB
2 13 (20.63%) PMP
2 13 (20.63%) Security Cleared
3 6 (9.52%) Citrix Certification
3 6 (9.52%) MCP
3 6 (9.52%) MCSE
3 6 (9.52%) Microsoft Certification
4 4 (6.35%) PRINCE2 Certification
5 1 (1.59%) CCDE
5 1 (1.59%) CCIE
5 1 (1.59%) CCNP
5 1 (1.59%) Cisco Certification
Quality Assurance & Compliance
1 18 (28.57%) GDPR
2 13 (20.63%) GPG13
2 13 (20.63%) ISO/IEC 27001
3 4 (6.35%) QA
System Software
1 13 (20.63%) VMware Infrastructure
2 5 (7.94%) Varnish
3 3 (4.76%) Active Directory
Systems Management
1 5 (7.94%) Single Sign-On
2 4 (6.35%) NetBackup
Vendors
1 25 (39.68%) Microsoft
2 17 (26.98%) EMC
3 13 (20.63%) CheckPoint
3 13 (20.63%) Citrix
3 13 (20.63%) NetApp
3 13 (20.63%) VMware
4 5 (7.94%) Adobe
4 5 (7.94%) hybris
5 4 (6.35%) CommVault
5 4 (6.35%) Dell
5 4 (6.35%) Veritas
6 1 (1.59%) Cisco
6 1 (1.59%) Gigya
6 1 (1.59%) SAP