The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands / Birmingham
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 115 85 130
Rank change year-on-year -30 +45  
Permanent jobs citing Customer Engagement 17 60 5
As % of all permanent IT jobs advertised in Birmingham 0.87% 2.50% 0.25%
As % of the Processes & Methodologies category 0.97% 2.86% 0.29%
Number of salaries quoted 9 22 5
Median salary £38,500 £50,000 £28,500
Median salary % change year-on-year -23.00% +75.43%  
90% offered a salary of more than £30,000 £50,000 £24,000
10% offered a salary of more than £41,800 £50,000 £42,800
UK excluding London median salary £52,500 £50,000 £50,000
% change year-on-year +5.00% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process and methodology skills.

Process & Methodology Skills
Birmingham
Permanent job vacancies with a requirement for process and methodology skills 1753 2099 1734
As % of all permanent IT job vacancies advertised in Birmingham 89.21% 87.49% 85.97%
Number of salaries quoted 1428 1541 1402
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £30,000 £27,500 £30,000
10% offered a salary of more than £62,500 £67,500 £70,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in Birmingham

The job posting trend of jobs advertised in Birmingham citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 3 months to 22 June 2017.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 22 June 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 22 (62.86%) SQL
1 22 (62.86%) MySQL
1 22 (62.86%) SQL Server
1 22 (62.86%) CRM
2 18 (51.43%) Finance
3 16 (45.71%) Service Delivery
3 16 (45.71%) ITIL
3 16 (45.71%) Cisco
3 16 (45.71%) Juniper
3 16 (45.71%) CheckPoint
4 14 (40.00%) PRINCE2
4 14 (40.00%) Service Management
4 14 (40.00%) Business Development
4 14 (40.00%) ITIL V3
4 14 (40.00%) Continuous Improvement
4 14 (40.00%) Presales
5 13 (37.14%) Virtual Machines
5 13 (37.14%) Gantt Chart
5 13 (37.14%) IT Strategy
5 13 (37.14%) Line Management
5 13 (37.14%) Data Centre
5 13 (37.14%) Computer Science Degree
5 13 (37.14%) IaaS
5 13 (37.14%) Amazon EC2
5 13 (37.14%) Microsoft Azure
5 13 (37.14%) Amazon AWS
5 13 (37.14%) PaaS
5 13 (37.14%) Capacity Planning
5 13 (37.14%) Degree
5 13 (37.14%) Computer Science

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 9 (25.71%) Microsoft Excel
Cloud Services
1 13 (37.14%) Amazon AWS
1 13 (37.14%) Amazon EC2
1 13 (37.14%) IaaS
1 13 (37.14%) Microsoft Azure
1 13 (37.14%) PaaS
Communications & Networking
1 4 (11.43%) Structured Cabling
2 3 (8.57%) DNS
2 3 (8.57%) Firewall
2 3 (8.57%) Network Security
2 3 (8.57%) SSL
2 3 (8.57%) TCP/IP
Database & Business Intelligence
1 22 (62.86%) MySQL
1 22 (62.86%) SQL Server
2 13 (37.14%) DB2
Development Applications
1 1 (2.86%) Git (software)
General
1 18 (51.43%) Finance
2 13 (37.14%) Publishing
3 10 (28.57%) Marketing
3 10 (28.57%) Retail
4 9 (25.71%) Games
5 4 (11.43%) Telecoms
Job Titles
1 14 (40.00%) Architect
1 14 (40.00%) Solutions Architect
2 10 (28.57%) Analyst
3 8 (22.86%) Data Analyst
4 4 (11.43%) Senior Analyst
4 4 (11.43%) Senior Data Analyst
4 4 (11.43%) Telecoms Engineer
5 3 (8.57%) Administrator
5 3 (8.57%) Business Data Analyst
5 3 (8.57%) Business Intelligence Analyst
5 3 (8.57%) Business Intelligence Data Analyst
5 3 (8.57%) Cisco Administrator
5 3 (8.57%) Cisco Network Administrator
5 3 (8.57%) Network Administrator
5 3 (8.57%) Senior Business Intelligence Analyst
6 2 (5.71%) Service Analyst
7 1 (2.86%) Information Manager
7 1 (2.86%) Information Security Manager
7 1 (2.86%) SAP Consultant
7 1 (2.86%) Security Manager
Libraries, Frameworks & Software Standards
1 9 (25.71%) CSS
1 9 (25.71%) HTML
2 1 (2.86%) HTML5
2 1 (2.86%) jQuery
2 1 (2.86%) Node.js
2 1 (2.86%) SAP Fiori
2 1 (2.86%) SAPUI5
2 1 (2.86%) XML
Miscellaneous
1 13 (37.14%) CMDB
1 13 (37.14%) Computer Science
1 13 (37.14%) Data Centre
2 9 (25.71%) Algorithms
3 4 (11.43%) CCTV
4 2 (5.71%) Analytical Skills
4 2 (5.71%) User Experience
Processes & Methodologies
1 22 (62.86%) CRM
2 16 (45.71%) ITIL
2 16 (45.71%) Service Delivery
3 14 (40.00%) Business Development
3 14 (40.00%) Continuous Improvement
3 14 (40.00%) ITIL V3
3 14 (40.00%) Presales
3 14 (40.00%) PRINCE2
3 14 (40.00%) Service Management
4 13 (37.14%) Capacity Planning
4 13 (37.14%) Gantt Chart
4 13 (37.14%) IT Governance
4 13 (37.14%) IT Strategy
4 13 (37.14%) Line Management
4 13 (37.14%) Project Management
4 13 (37.14%) Requirements Analysis
4 13 (37.14%) Software Engineering
4 13 (37.14%) Technical Architecture
4 13 (37.14%) TOGAF
4 13 (37.14%) Zachman Framework
Programming Languages
1 22 (62.86%) SQL
2 1 (2.86%) JavaScript
Qualifications
1 13 (37.14%) Computer Science Degree
1 13 (37.14%) Degree
1 13 (37.14%) ISEB
1 13 (37.14%) PMI Certification
1 13 (37.14%) PMP
2 1 (2.86%) CISM
2 1 (2.86%) CISSP
2 1 (2.86%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 1 (2.86%) ISO/IEC 20000
1 1 (2.86%) ISO/IEC 27001
System Software
1 13 (37.14%) Virtual Machines
1 13 (37.14%) VMware Infrastructure
Systems Management
1 13 (37.14%) SCVMM
Vendors
1 16 (45.71%) CheckPoint
1 16 (45.71%) Cisco
1 16 (45.71%) Juniper
2 13 (37.14%) BMC
2 13 (37.14%) Citrix
2 13 (37.14%) EMC
2 13 (37.14%) HP
2 13 (37.14%) IBM
2 13 (37.14%) NetApp
2 13 (37.14%) Oracle
2 13 (37.14%) VMware
3 2 (5.71%) Microsoft
4 1 (2.86%) Computacenter
4 1 (2.86%) NEC
4 1 (2.86%) SAP
Birmingham, West Midlands (County)
Harvey Nash plc
Posted: 2 days ago
Birmingham, West Midlands (County)
Computacenter
Salary: Benefits+Car
Posted: 3 days ago
Birmingham, West Midlands (County)
Computacenter
Salary: Benefits+Car
Posted: 3 days ago