Period
to 20 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 149 156 156
Rank change year-on-year +7 0 +20
Permanent jobs citing Customer Engagement 35 43 40
As % of all permanent IT jobs advertised in Birmingham 0.95% 1.04% 0.98%
As % of the Processes & Methodologies category 1.06% 1.14% 1.13%
Number of salaries quoted 10 16 23
Birmingham median annual salary £67,500 £29,700 £50,000
Median salary % change year-on-year +127.27% -40.60% -20.00%
10th Percentile £46,875 £22,500 £45,000
90th Percentile £69,875 £61,250 £55,000
West Midlands median annual salary £52,500 £47,000 £50,000
% change year-on-year +11.70% -6.00% -13.04%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,310 3,766 3,537
As % of all permanent IT jobs advertised in Birmingham 89.99% 90.75% 87.01%
Number of salaries quoted 2,432 2,815 2,929
Birmingham median annual salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.45% +2.35% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £70,000 £66,250 £67,500
West Midlands median annual salary £42,000 £40,566 £42,500
% change year-on-year +3.54% -4.55% +6.25%

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 20 February 2018.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 20 February 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 21 (60.00%) Presales
2 20 (57.14%) Project Management
3 13 (37.14%) Microsoft
3 13 (37.14%) Microsoft Azure
4 11 (31.43%) Security Cleared
4 11 (31.43%) CRM
5 10 (28.57%) MCP
5 10 (28.57%) MCSE
5 10 (28.57%) Microsoft Certification
5 10 (28.57%) Service Management
5 10 (28.57%) Service Delivery
5 10 (28.57%) Publishing
5 10 (28.57%) Time Management
6 9 (25.71%) Business Development
6 9 (25.71%) Degree
6 9 (25.71%) VMware Infrastructure
6 9 (25.71%) Line Management
6 9 (25.71%) VMware
6 9 (25.71%) Data Centre
7 8 (22.86%) Citrix Certification
7 8 (22.86%) Office 365
7 8 (22.86%) Network Security
7 8 (22.86%) Enterprise Architecture
8 7 (20.00%) IT Governance
8 7 (20.00%) Requirements Analysis
8 7 (20.00%) Software Engineering
8 7 (20.00%) Computer Science
8 7 (20.00%) CMDB
8 7 (20.00%) Technical Architecture
8 7 (20.00%) PaaS

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (8.57%) Microsoft Project
Business Applications
1 4 (11.43%) Dynamics CRM
2 3 (8.57%) Dynamics AX
Cloud Services
1 13 (37.14%) Microsoft Azure
2 8 (22.86%) Office 365
3 7 (20.00%) IaaS
3 7 (20.00%) PaaS
4 5 (14.29%) Amazon AWS
5 3 (8.57%) GitHub
6 2 (5.71%) Amazon EC2
7 1 (2.86%) Dynamics 365
Communications & Networking
1 8 (22.86%) Network Security
2 5 (14.29%) Firewall
Database & Business Intelligence
1 3 (8.57%) Big Data
2 2 (5.71%) DB2
2 2 (5.71%) MySQL
2 2 (5.71%) SQL Server
General
1 10 (28.57%) Publishing
2 4 (11.43%) Finance
3 3 (8.57%) Manufacturing
3 3 (8.57%) Retail
Job Titles
1 25 (71.43%) Architect
2 14 (40.00%) Solutions Architect
3 10 (28.57%) Lead Architect
4 5 (14.29%) Security Architect
4 5 (14.29%) Security Solutions Architect
5 4 (11.43%) Consultant
6 3 (8.57%) Applications Consultant
6 3 (8.57%) Applications Support
6 3 (8.57%) Applications Support Consultant
6 3 (8.57%) Head of Presales
6 3 (8.57%) Head of Sales
6 3 (8.57%) SAP Consultant
6 3 (8.57%) SAP Support
6 3 (8.57%) SAP Support Consultant
6 3 (8.57%) Support Consultant
7 2 (5.71%) Analyst
7 2 (5.71%) Lead Solutions Architect
7 2 (5.71%) Technical Architect
7 2 (5.71%) Virtualisation Architect
7 2 (5.71%) Virtualisation Technical Architect
Libraries, Frameworks & Software Standards
1 3 (8.57%) RESTful
1 3 (8.57%) Web Services
Miscellaneous
1 9 (25.71%) Data Centre
2 7 (20.00%) CMDB
2 7 (20.00%) Computer Science
3 5 (14.29%) Management Information System
4 4 (11.43%) Analytical Skills
5 1 (2.86%) Greenfield Project
Processes & Methodologies
1 21 (60.00%) Presales
2 20 (57.14%) Project Management
3 11 (31.43%) CRM
4 10 (28.57%) Service Delivery
4 10 (28.57%) Service Management
4 10 (28.57%) Time Management
5 9 (25.71%) Business Development
5 9 (25.71%) Line Management
6 8 (22.86%) Enterprise Architecture
7 7 (20.00%) Capacity Planning
7 7 (20.00%) Continuous Improvement
7 7 (20.00%) IT Governance
7 7 (20.00%) ITIL V3
7 7 (20.00%) Kalman Filter
7 7 (20.00%) PRINCE2
7 7 (20.00%) Requirements Analysis
7 7 (20.00%) Software Engineering
7 7 (20.00%) Technical Architecture
7 7 (20.00%) TOGAF
7 7 (20.00%) Zachman Framework
Programming Languages
1 3 (8.57%) SQL
Qualifications
1 11 (31.43%) Security Cleared
2 10 (28.57%) MCP
2 10 (28.57%) MCSE
2 10 (28.57%) Microsoft Certification
3 9 (25.71%) Degree
4 8 (22.86%) Citrix Certification
5 7 (20.00%) Computer Science Degree
5 7 (20.00%) ISEB
5 7 (20.00%) PMI Certification
5 7 (20.00%) PMP
6 5 (14.29%) CEH
6 5 (14.29%) CISSP
6 5 (14.29%) CompTIA Security+
7 2 (5.71%) VCAP
7 2 (5.71%) VCDX
7 2 (5.71%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (14.29%) GPG13
1 5 (14.29%) ISO/IEC 27001
System Software
1 9 (25.71%) VMware Infrastructure
2 3 (8.57%) Docker
3 2 (5.71%) Virtual Machines
Systems Management
1 2 (5.71%) SCVMM
Vendors
1 13 (37.14%) Microsoft
2 9 (25.71%) VMware
3 7 (20.00%) CheckPoint
3 7 (20.00%) Citrix
3 7 (20.00%) EMC
3 7 (20.00%) NetApp
4 6 (17.14%) SAP
5 5 (14.29%) IBM
5 5 (14.29%) Oracle
6 3 (8.57%) Google
6 3 (8.57%) Salesforce.com
6 3 (8.57%) ServiceNow
7 2 (5.71%) BMC
7 2 (5.71%) Cisco
7 2 (5.71%) HP
7 2 (5.71%) Juniper