Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
West Midlands > Birmingham
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 132 151 156
Rank change year-on-year +19 +5 +27
Permanent jobs citing Customer Engagement 59 47 63
As % of all permanent IT jobs advertised in Birmingham 1.62% 1.24% 1.30%
As % of the Processes & Methodologies category 1.79% 1.34% 1.45%
Number of salaries quoted 27 15 24
Birmingham median annual salary £72,500 £55,000 £50,000
Median salary % change year-on-year +31.82% +10.00% +42.86%
10th Percentile £60,000 £36,450 £24,660
90th Percentile £82,500 £85,000 £67,500
West Midlands median annual salary £62,500 £47,500 £47,000
% change year-on-year +31.58% +1.06% +10.59%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,295 3,508 4,357
As % of all permanent IT jobs advertised in Birmingham 90.52% 92.27% 90.23%
Number of salaries quoted 2,357 2,773 3,198
Birmingham median annual salary £46,500 £45,000 £42,500
Median salary % change year-on-year +3.33% +5.88% -
10th Percentile £26,250 £26,750 £25,855
90th Percentile £73,750 £65,000 £70,000
West Midlands median annual salary £44,500 £40,000 £40,000
% change year-on-year +11.25% - -

Customer Engagement
Job Vacancy Trend in Birmingham

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Engagement in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Birmingham.

Salary trend for Customer Engagement in Birmingham

Customer Engagement
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Customer Engagement in Birmingham over the 6 months to 20 October 2018.

Salary histogram for Customer Engagement in Birmingham

For the 6 months to 20 October 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Customer Engagement.

1 37 (62.71%) Presales
2 33 (55.93%) Project Management
3 24 (40.68%) Data Centre
4 23 (38.98%) Publishing
5 22 (37.29%) Service Delivery
5 22 (37.29%) PMI Certification
5 22 (37.29%) EMC
6 21 (35.59%) Line Management
7 20 (33.90%) IT Strategy
7 20 (33.90%) PRINCE2
7 20 (33.90%) Service Management
8 19 (32.20%) ITIL
8 19 (32.20%) CRM
8 19 (32.20%) Due Diligence
9 18 (30.51%) CompTIA Security+
9 18 (30.51%) Gantt Chart
9 18 (30.51%) Computer Science Degree
9 18 (30.51%) Self-Motivation
9 18 (30.51%) GPG13
9 18 (30.51%) ITIL V3
9 18 (30.51%) SIEM
9 18 (30.51%) Continuous Improvement
9 18 (30.51%) IaaS
9 18 (30.51%) CISSP
9 18 (30.51%) ISEB
9 18 (30.51%) Citrix
9 18 (30.51%) NetApp
9 18 (30.51%) PMP
9 18 (30.51%) CheckPoint
9 18 (30.51%) Firewall

Customer Engagement
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.47%) Adobe Experience Manager
1 5 (8.47%) Apache
1 5 (8.47%) Apache Solr
2 4 (6.78%) Office Communications Server
2 4 (6.78%) SharePoint Server
3 1 (1.69%) MS Exchange
Business Applications
1 6 (10.17%) Teamcenter
2 1 (1.69%) Dynamics CRM
Cloud Services
1 18 (30.51%) IaaS
1 18 (30.51%) PaaS
2 16 (27.12%) Amazon AWS
2 16 (27.12%) Microsoft Azure
3 6 (10.17%) Office 365
4 1 (1.69%) Dynamics 365
Communications & Networking
1 18 (30.51%) Firewall
2 6 (10.17%) Network Security
2 6 (10.17%) Unified Communications
3 1 (1.69%) Wireless
Development Applications
1 5 (8.47%) Atlassian Bamboo
1 5 (8.47%) Grunt
1 5 (8.47%) Jenkins
1 5 (8.47%) Maven
1 5 (8.47%) SonarQube
1 5 (8.47%) TeamCity
General
1 23 (38.98%) Publishing
2 16 (27.12%) Marketing
3 6 (10.17%) Manufacturing
4 2 (3.39%) Billing
4 2 (3.39%) Finance
Job Titles
1 40 (67.80%) Architect
2 25 (42.37%) Solutions Architect
3 8 (13.56%) Technical Architect
4 7 (11.86%) Analyst
4 7 (11.86%) Business Analyst
4 7 (11.86%) Digital Analyst
4 7 (11.86%) Digital Business Analyst
5 6 (10.17%) Security Architect
5 6 (10.17%) Security Solutions Architect
6 5 (8.47%) Developer
6 5 (8.47%) Lead Architect
6 5 (8.47%) Senior Developer
7 4 (6.78%) Enterprise Solutions Architect
7 4 (6.78%) Infrastructure Architect
7 4 (6.78%) Principal Architect
7 4 (6.78%) Technical Leader
8 2 (3.39%) Infrastructure Technical Architect
8 2 (3.39%) Technical Infrastructure Architect
8 2 (3.39%) Transition Manager
9 1 (1.69%) Dynamics CRM Consultant
Libraries, Frameworks & Software Standards
1 11 (18.64%) Web Services
2 5 (8.47%) AngularJS
2 5 (8.47%) Apache CXF
2 5 (8.47%) Apache Sling
2 5 (8.47%) CSS
2 5 (8.47%) Handlebars
2 5 (8.47%) HTML
2 5 (8.47%) HTML5
2 5 (8.47%) Java EE
2 5 (8.47%) JAX-RS
2 5 (8.47%) jQuery
2 5 (8.47%) JSP
2 5 (8.47%) LDAP
2 5 (8.47%) Lucene
2 5 (8.47%) React
2 5 (8.47%) RESTful
2 5 (8.47%) SOAP
2 5 (8.47%) Twitter Bootstrap
2 5 (8.47%) XHTML
2 5 (8.47%) XML
Miscellaneous
1 24 (40.68%) Data Centre
2 18 (30.51%) CMDB
2 18 (30.51%) Computer Science
2 18 (30.51%) Management Information System
2 18 (30.51%) Self-Motivation
3 6 (10.17%) Enterprise Software
4 5 (8.47%) Client/Server
4 5 (8.47%) Replication
4 5 (8.47%) Social Media
4 5 (8.47%) Taxonomies
5 4 (6.78%) PMI
6 1 (1.69%) Analytical Skills
6 1 (1.69%) Public Cloud
6 1 (1.69%) Tandem
Operating Systems
1 2 (3.39%) Windows
2 1 (1.69%) Windows 10
Processes & Methodologies
1 37 (62.71%) Presales
2 33 (55.93%) Project Management
3 22 (37.29%) Service Delivery
4 21 (35.59%) Line Management
5 20 (33.90%) IT Strategy
5 20 (33.90%) PRINCE2
5 20 (33.90%) Service Management
6 19 (32.20%) CRM
6 19 (32.20%) Due Diligence
6 19 (32.20%) ITIL
7 18 (30.51%) Continuous Improvement
7 18 (30.51%) Gantt Chart
7 18 (30.51%) Information Security
7 18 (30.51%) IT Governance
7 18 (30.51%) ITIL V3
7 18 (30.51%) Requirements Analysis
7 18 (30.51%) SIEM
7 18 (30.51%) Software Engineering
7 18 (30.51%) TOGAF
7 18 (30.51%) Zachman Framework
Programming Languages
1 5 (8.47%) Java
1 5 (8.47%) Java 8
1 5 (8.47%) JavaScript
Qualifications
1 22 (37.29%) PMI Certification
2 18 (30.51%) CEH
2 18 (30.51%) CISSP
2 18 (30.51%) CompTIA Security+
2 18 (30.51%) Computer Science Degree
2 18 (30.51%) Degree
2 18 (30.51%) ISEB
2 18 (30.51%) PMP
3 13 (22.03%) Security Cleared
4 5 (8.47%) Citrix Certification
4 5 (8.47%) MCP
4 5 (8.47%) MCSE
4 5 (8.47%) Microsoft Certification
5 4 (6.78%) PRINCE2 Certification
6 1 (1.69%) CCDE
6 1 (1.69%) CCIE
6 1 (1.69%) CCNP
6 1 (1.69%) Cisco Certification
6 1 (1.69%) ITIL Certification
6 1 (1.69%) SC Cleared
Quality Assurance & Compliance
1 18 (30.51%) GPG13
1 18 (30.51%) ISO/IEC 27001
2 15 (25.42%) GDPR
3 4 (6.78%) QA
System Software
1 18 (30.51%) VMware Infrastructure
2 5 (8.47%) Varnish
3 1 (1.69%) Active Directory
Systems Management
1 5 (8.47%) Single Sign-On
2 4 (6.78%) NetBackup
3 1 (1.69%) SCCM
Vendors
1 22 (37.29%) EMC
2 18 (30.51%) CheckPoint
2 18 (30.51%) Citrix
2 18 (30.51%) NetApp
2 18 (30.51%) VMware
3 15 (25.42%) Microsoft
4 5 (8.47%) Adobe
4 5 (8.47%) hybris
5 4 (6.78%) CommVault
5 4 (6.78%) Dell
5 4 (6.78%) Veritas
6 1 (1.69%) Cisco