The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England / West Midlands
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 113 133 120
Rank change year-on-year +20 -13  
Contract jobs citing Customer Engagement 4 7 1
As % of all contract IT jobs advertised in the West Midlands 0.20% 0.23% 0.042%
As % of the Processes & Methodologies category 0.23% 0.28% 0.055%
Number of daily rates quoted 1 6 0
Median daily rate £400 £173 -
Median daily rate % change year-on-year +131.88% -  
UK excluding London median daily rate £450 £375 £355
% change year-on-year +20.00% +5.63%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £50.00 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
West Midlands
Contract job vacancies with a requirement for process and methodology skills 1707 2467 1821
As % of all contract IT job vacancies advertised in the West Midlands 83.51% 82.62% 77.13%
Number of daily rates quoted 1015 1478 1128
Median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.66%  
90% offered a daily rate of more than £275 £250 £251
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 70 54 76
Median hourly rate £28.00 £24.00 £25.83
Median hourly rate % change year-on-year +16.66% -7.08%  
90% offered a hourly rate of more than £12.50 £13.00 £15.00
10% offered a hourly rate of more than £52.50 £42.15 £42.75
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the West Midlands

Customer Engagement
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the West Midlands.

Contractor daily rate trend for Customer Engagement in the West Midlands

Customer Engagement
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the West Midlands.

Contractor hourly rate trend for Customer Engagement in the West Midlands

Customer Engagement
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +23 4 £400 - 3
Customer Engagement
England

For the 6 months to 26 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Customer Engagement.

1 3 (50.00%) ITIL
1 3 (50.00%) Windows
1 3 (50.00%) Microsoft
1 3 (50.00%) Active Directory
1 3 (50.00%) Service Management
1 3 (50.00%) SCCM
2 2 (33.33%) Problem Management
2 2 (33.33%) hybris
2 2 (33.33%) Office 365
2 2 (33.33%) BitLocker
2 2 (33.33%) WSUS
2 2 (33.33%) MCTS
2 2 (33.33%) MCITP
2 2 (33.33%) Degree
2 2 (33.33%) SAP CRM
2 2 (33.33%) Citrix
2 2 (33.33%) Microsoft Certification
2 2 (33.33%) Terminal Server
2 2 (33.33%) Microsoft Office
2 2 (33.33%) SAP
2 2 (33.33%) CRM
2 2 (33.33%) DHCP
2 2 (33.33%) DNS
3 1 (16.67%) IBM
3 1 (16.67%) Adobe
3 1 (16.67%) Shell Script
3 1 (16.67%) MSI
3 1 (16.67%) Microsoft App-V
3 1 (16.67%) Application Packaging
3 1 (16.67%) Migration

Customer Engagement
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Adobe Experience Manager
Applications
1 2 (33.33%) Microsoft Office
Business Applications
1 2 (33.33%) SAP CRM
2 1 (16.67%) SAP Hybris
Cloud Services
1 2 (33.33%) Office 365
Communications & Networking
1 2 (33.33%) DHCP
1 2 (33.33%) DNS
2 1 (16.67%) Remote Desktop
Development Applications
1 1 (16.67%) MSI
Job Titles
1 2 (33.33%) Consultant
1 2 (33.33%) Desktop Support
1 2 (33.33%) Field Engineer
2 1 (16.67%) Active Directory Consultant
2 1 (16.67%) CRM Consultant
2 1 (16.67%) Desktop Engineer
2 1 (16.67%) Developer
2 1 (16.67%) Functional Consultant
2 1 (16.67%) SAP Consultant
2 1 (16.67%) SAP CRM Consultant
2 1 (16.67%) SAP CRM Functional Consultant
2 1 (16.67%) SAP Functional Consultant
2 1 (16.67%) Virtualisation Engineer
2 1 (16.67%) Windows Consultant
2 1 (16.67%) Windows Engineer
Operating Systems
1 3 (50.00%) Windows
2 1 (16.67%) Windows 7
2 1 (16.67%) Windows 8
2 1 (16.67%) Windows Server
2 1 (16.67%) Windows Server 2008
2 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 3 (50.00%) ITIL
1 3 (50.00%) Service Management
2 2 (33.33%) CRM
2 2 (33.33%) Problem Management
3 1 (16.67%) Application Packaging
3 1 (16.67%) Application Virtualisation
3 1 (16.67%) High Availability
3 1 (16.67%) Migration
3 1 (16.67%) Performance Tuning
3 1 (16.67%) Stakeholder Management
Programming Languages
1 1 (16.67%) PowerShell
1 1 (16.67%) Shell Script
Qualifications
1 2 (33.33%) Degree
1 2 (33.33%) MCITP
1 2 (33.33%) MCTS
1 2 (33.33%) Microsoft Certification
System Software
1 3 (50.00%) Active Directory
2 2 (33.33%) BitLocker
2 2 (33.33%) Terminal Server
3 1 (16.67%) Microsoft App-V
3 1 (16.67%) Virtual Desktop
Systems Management
1 3 (50.00%) SCCM
2 2 (33.33%) WSUS
Vendors
1 3 (50.00%) Microsoft
2 2 (33.33%) Citrix
2 2 (33.33%) hybris
2 2 (33.33%) SAP
3 1 (16.67%) Adobe
3 1 (16.67%) IBM