The table below provides summary statistics for contract job vacancies advertised in Cardiff requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 28 August 2025, comparing them to the same period in the previous two years.
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Cardiff.
DemandTrendContract vacancies with a requirement for process or methodology skills
169
169
197
As % of all contract IT jobs advertised in Cardiff
89.42%
74.78%
90.37%
Number of daily rates quoted
129
118
148
10th Percentile
£213
£140
£190
25th Percentile
£300
£191
£312
Median daily rate (50th Percentile)
£400
£469
£450
Median % change year-on-year
-14.67%
+4.17%
-6.15%
75th Percentile
£488
£551
£554
90th Percentile
£655
£638
£638
South Wales median daily rate
£400
£419
£475
% change year-on-year
-4.42%
-11.89%
-7.77%
Number of hourly rates quoted
8
10
7
10th Percentile
£12.21
-
£19.55
25th Percentile
£12.86
£15.48
£21.25
Median hourly rate
£13.08
£20.08
£25.00
Median % change year-on-year
-34.86%
-19.68%
+31.58%
75th Percentile
£14.06
£25.60
£26.25
90th Percentile
£20.37
£25.79
£32.90
South Wales median hourly rate
£15.00
£25.48
£23.92
% change year-on-year
-41.13%
+6.54%
+20.12%
Customer Service Job Vacancy Trend in Cardiff
Job postings citing Customer Service as a proportion of all IT jobs advertised in Cardiff.
Customer Service Daily Rate Trend in Cardiff
Contractor daily rate distribution trend for jobs in Cardiff citing Customer Service.
Customer Service Hourly Rate Trend in Cardiff
Contractor hourly rate distribution trend for jobs in Cardiff citing Customer Service.
Customer Service Top 20 Co-occurring Skills and Capabilities in Cardiff
For the 6 months to 28 August 2025, contractor job vacancies citing Customer Service also mentioned the following skills and capabilities in order of popularity.
The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Cardiff region with a requirement for Customer Service.
Customer Service Co-occurring Skills and Capabilities in Cardiff by Category
The follow tables expand on the table above by listing co-occurrences grouped by category.
The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
