Customer Insight Contracts in the City of London

Customer Insight
Central London > City of London

The table below provides summary statistics for contract job vacancies advertised in the City of London requiring Customer Insight skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Insight over the 6 months leading up to 4 May 2025, comparing them to the same period in the previous two years.

6 months to
4 May 2025
Same period 2024 Same period 2023
Rank 119 124 169
Rank change year-on-year +5 +45 +12
Contract jobs citing Customer Insight 3 1 5
As % of all contract jobs advertised in the City of London 0.17% 0.046% 0.14%
As % of the Processes & Methodologies category 0.18% 0.051% 0.15%
Number of daily rates quoted 2 1 4
10th Percentile £422 - £576
25th Percentile £427 £613 £599
Median daily rate (50th Percentile) £451 £625 £630
Median % change year-on-year -27.80% -0.79% +5.00%
75th Percentile £472 £638 £647
90th Percentile £475 - £664
Central London median daily rate £451 £625 £630
% change year-on-year -27.80% -0.79% +5.00%

All Process and Methodology Skills
City of London

Customer Insight falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,638 1,975 3,332
As % of all contract IT jobs advertised in the City of London 93.28% 90.51% 91.54%
Number of daily rates quoted 1,036 1,399 2,240
10th Percentile £363 £361 £356
25th Percentile £463 £450 £481
Median daily rate (50th Percentile) £575 £568 £600
Median % change year-on-year +1.32% -5.42% +4.35%
75th Percentile £688 £688 £730
90th Percentile £775 £813 £825
Central London median daily rate £575 £550 £600
% change year-on-year +4.55% -8.33% +4.44%
Number of hourly rates quoted 12 11 25
10th Percentile £22.00 £19.92 £15.35
25th Percentile £24.00 £20.22 £18.50
Median hourly rate £29.58 £25.00 £35.00
Median % change year-on-year +18.30% -28.57% -13.58%
75th Percentile £45.00 £40.00 £58.75
90th Percentile £62.25 £41.84 £88.30
Central London median hourly rate £29.07 £27.81 £35.00
% change year-on-year +4.53% -20.54% -13.58%

Customer Insight
Job Vacancy Trend in the City of London

Job postings citing Customer Insight as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Insight in the City of London

Customer Insight
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Customer Insight in the City of London.

Daily rate trend for Customer Insight in the City of London

Customer Insight
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Customer Insight in the City of London.

Hourly rate trend for Customer Insight in the City of London

Customer Insight
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft PowerPoint
General
1 2 (66.67%) Banking
1 2 (66.67%) Finance
1 2 (66.67%) Marketing
2 1 (33.33%) Corporate Banking
2 1 (33.33%) Investment Banking
2 1 (33.33%) Presentation Skills
2 1 (33.33%) Retail
2 1 (33.33%) Retail Banking
Job Titles
1 1 (33.33%) Analyst
1 1 (33.33%) Customer Analyst
1 1 (33.33%) Customer Insight Analyst
1 1 (33.33%) Designer
1 1 (33.33%) Financial Analyst
1 1 (33.33%) Insight Analyst
1 1 (33.33%) Product Designer
1 1 (33.33%) User Researcher
1 1 (33.33%) Web Applications Designer
1 1 (33.33%) Web Designer
Operating Systems
1 1 (33.33%) Android
1 1 (33.33%) Apple iOS
Processes & Methodologies
1 2 (66.67%) User Experience
2 1 (33.33%) B2C
2 1 (33.33%) Data Analysis
2 1 (33.33%) Decision-Making
2 1 (33.33%) Ethnographic Research
2 1 (33.33%) Ethnography
2 1 (33.33%) Fintech
2 1 (33.33%) Focus Group
2 1 (33.33%) High-Fidelity Prototypes
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Prototyping
2 1 (33.33%) Quantitative Research
2 1 (33.33%) Social Listening
2 1 (33.33%) User Research
2 1 (33.33%) Wealth Management
2 1 (33.33%) Workshop Facilitation
Qualifications
1 1 (33.33%) BPSS Clearance
Quality Assurance & Compliance
1 1 (33.33%) Accessibility