Period
to 18 November 2017

The median contractor rate for a 1st Line Support Analyst was £110 per day in advertised job vacancies in the East of England during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
England > East of England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 183 178 178
Rank change year-on-year -5 0 +15
Contract jobs requiring a 1st Line Support Analyst 25 11 28
As % of all contract IT jobs advertised in the East of England 0.49% 0.23% 0.47%
As % of the Job Titles category 0.52% 0.24% 0.49%
Number of daily rates quoted 6 4 1
East of England median daily rate £110 £104 £140
Median daily rate % change year-on-year +6.02% -25.89% +0.90%
England median daily rate £120 £123 £133
% change year-on-year -2.04% -7.55% +3.92%
Number of hourly rates quoted 17 6 23
East of England median hourly rate £12.00 £9.71 £12.00
Median hourly rate % change year-on-year +23.58% -19.08% -
10th Percentile £10.16 £8.25 £11.30
90th Percentile £14.75 £11.59 £19.85
England median hourly rate £12.00 £12.25 £13.50
% change year-on-year -2.04% -9.26% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4804 4662 5665
% of contract IT jobs with a recognized job title 93.94% 95.67% 95.23%
Number of daily rates quoted 2763 2685 3316
East of England median daily rate £413 £388 £385
Median daily rate % change year-on-year +6.45% +0.65% +2.67%
10th Percentile £200 £200 £207
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 383 373 537
East of England median hourly rate £18.00 £22.25 £20.94
Median hourly rate % change year-on-year -19.10% +6.28% +4.68%
10th Percentile £11.13 £11.28 £10.50
90th Percentile £47.50 £46.60 £43.75
England median hourly rate £18.66 £18.50 £17.89
% change year-on-year +0.84% +3.41% +8.42%

1st Line Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support Analyst in the East of England

1st Line Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst in the East of England.

Contractor daily rate trend for 1st Line Support Analyst in the East of England

1st Line Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst in the East of England.

Contractor hourly rate trend for 1st Line Support Analyst in the East of England

1st Line Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the East of England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -6 9 £120 -4.00%
Hertfordshire -6 6 £100 - 1
Essex -12 6 £130 +25.30%
Suffolk - 3 £98 -
Bedfordshire - 1 - -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 18 November 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring 1st Line Support Analyst in the job title.

1 13 (52.00%) Active Directory
1 13 (52.00%) ITIL
2 11 (44.00%) Microsoft
3 10 (40.00%) Microsoft Office
3 10 (40.00%) SLA
4 8 (32.00%) Windows
5 7 (28.00%) Service Management
5 7 (28.00%) ITSM
6 5 (20.00%) Terminal Services
6 5 (20.00%) Office 365
6 5 (20.00%) DameWare
7 4 (16.00%) NHS
7 4 (16.00%) Security Cleared
7 4 (16.00%) Time Management
7 4 (16.00%) MS Exchange
8 3 (12.00%) TCP/IP
8 3 (12.00%) A+ Certification
8 3 (12.00%) AS400
8 3 (12.00%) SC Cleared
8 3 (12.00%) Analytical Skills
8 3 (12.00%) WebEx
8 3 (12.00%) French Language
8 3 (12.00%) German Language
9 2 (8.00%) Problem Management
9 2 (8.00%) Exchange Server 2007
9 2 (8.00%) Kaspersky
9 2 (8.00%) Windows 7
9 2 (8.00%) 4G
9 2 (8.00%) ITIL V3
9 2 (8.00%) Bomgar

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.00%) MS Exchange
2 2 (8.00%) Exchange Server 2007
3 1 (4.00%) IIS
Applications
1 10 (40.00%) Microsoft Office
2 2 (8.00%) Microsoft Excel
Cloud Services
1 5 (20.00%) Office 365
Communications & Networking
1 3 (12.00%) TCP/IP
1 3 (12.00%) WebEx
2 2 (8.00%) 4G
2 2 (8.00%) Broadband
2 2 (8.00%) CTI
2 2 (8.00%) DHCP
2 2 (8.00%) DNS
2 2 (8.00%) Internet
2 2 (8.00%) MPLS
2 2 (8.00%) VoIP
General
1 3 (12.00%) French Language
1 3 (12.00%) German Language
2 2 (8.00%) Pharmaceutical
3 1 (4.00%) Retail
Miscellaneous
1 4 (16.00%) NHS
2 3 (12.00%) Analytical Skills
2 3 (12.00%) AS400
3 2 (8.00%) Blackberry
Operating Systems
1 8 (32.00%) Windows
2 2 (8.00%) Windows 10
2 2 (8.00%) Windows 7
Processes & Methodologies
1 13 (52.00%) ITIL
2 7 (28.00%) ITSM
2 7 (28.00%) Service Management
3 4 (16.00%) Time Management
4 2 (8.00%) ITIL V3
4 2 (8.00%) Mathematics
4 2 (8.00%) Problem Management
4 2 (8.00%) Project Management
5 1 (4.00%) Data Analysis
5 1 (4.00%) Incident Management
5 1 (4.00%) SDLC
5 1 (4.00%) Service Delivery
Programming Languages
1 2 (8.00%) SQL
Qualifications
1 4 (16.00%) Security Cleared
2 3 (12.00%) A+ Certification
2 3 (12.00%) SC Cleared
3 1 (4.00%) MCP
Quality Assurance & Compliance
1 10 (40.00%) SLA
System Software
1 13 (52.00%) Active Directory
2 5 (20.00%) Terminal Services
Systems Management
1 5 (20.00%) DameWare
Vendors
1 11 (44.00%) Microsoft
2 2 (8.00%) Avaya
2 2 (8.00%) Bomgar
2 2 (8.00%) HP
2 2 (8.00%) Kaspersky
3 1 (4.00%) Cisco
3 1 (4.00%) NetApp