Period
to 21 November 2017

The median contractor rate for a 1st Line Support Analyst was £120 per day in advertised job vacancies in England during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 681 704 624
Rank change year-on-year +23 -80 -82
Contract jobs requiring a 1st Line Support Analyst 174 167 243
As % of all contract IT jobs advertised in England 0.18% 0.17% 0.23%
As % of the Job Titles category 0.19% 0.18% 0.25%
Number of daily rates quoted 100 76 71
England median daily rate £120 £123 £135
Median daily rate % change year-on-year -2.04% -9.26% +5.88%
10th Percentile £100 £95 £95
90th Percentile £179 £203 £195
UK median daily rate £120 £120 £135
% change year-on-year - -11.11% +17.39%
Number of hourly rates quoted 47 59 129
England median hourly rate £12.00 £12.25 £13.50
Median hourly rate % change year-on-year -2.04% -9.26% +8.00%
10th Percentile £9.08 £9.50 £9.50
90th Percentile £17.00 £16.40 £21.55
UK median hourly rate £12.00 £12.00 £13.50
% change year-on-year - -11.11% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89873 92200 98570
% of contract IT jobs with a recognized job title 94.75% 94.76% 94.99%
Number of daily rates quoted 59900 60696 63752
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2662 2972 3818
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.69 £18.03 £18.00
% change year-on-year +3.66% +0.17% +9.09%

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst in England.

Contractor daily rate trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support Analyst in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst in England.

Contractor hourly rate trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +16 55 £120 - 5
London -38 40 £135 -22.86% 2
North of England +50 27 £125 +25.00%
East of England +9 25 £110 +6.02% 2
Midlands +24 22 £114 -18.75%
West Midlands +27 18 £115 -
North West +22 16 £148 +47.50%
Yorkshire +22 9 £125 -
South West -11 5 £110 -26.67% 1
East Midlands -1 4 £101 -28.21%
North East +64 2 - -
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 November 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support Analyst in the job title.

1 96 (55.17%) Active Directory
2 87 (50.00%) Microsoft
3 86 (49.43%) Windows
4 61 (35.06%) Microsoft Office
5 55 (31.61%) ITIL
6 43 (24.71%) SLA
7 39 (22.41%) Windows 7
8 30 (17.24%) Service Management
9 25 (14.37%) Windows 10
10 20 (11.49%) Office 365
11 18 (10.34%) Analytical Skills
12 17 (9.77%) Security Cleared
13 16 (9.20%) MS Exchange
14 15 (8.62%) Microsoft Excel
14 15 (8.62%) SC Cleared
15 14 (8.05%) Smartphone
16 13 (7.47%) Apple iOS
17 12 (6.90%) Android
17 12 (6.90%) Incident Management
17 12 (6.90%) Google
18 11 (6.32%) Microsoft PowerPoint
18 11 (6.32%) VMware
18 11 (6.32%) ITSM
18 11 (6.32%) Cisco
18 11 (6.32%) HP
18 11 (6.32%) ITIL V3
19 10 (5.75%) Google Drive
19 10 (5.75%) Windows Server
19 10 (5.75%) Finance
20 9 (5.17%) JIRA

1st Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.20%) MS Exchange
2 6 (3.45%) Skype for Business
3 5 (2.87%) Exchange Server 2007
4 2 (1.15%) Exchange Server 2010
5 1 (0.57%) IBM Notes
5 1 (0.57%) IIS
Applications
1 61 (35.06%) Microsoft Office
2 15 (8.62%) Microsoft Excel
3 11 (6.32%) Microsoft PowerPoint
4 1 (0.57%) MS Visio
Business Applications
1 4 (2.30%) Dynamics CRM
2 1 (0.57%) assyst
2 1 (0.57%) Remedy ITSM
2 1 (0.57%) RMDS
Cloud Services
1 20 (11.49%) Office 365
2 10 (5.75%) Google Drive
3 1 (0.57%) Azure Active Directory
3 1 (0.57%) Microsoft Azure
Communications & Networking
1 6 (3.45%) Skype
2 4 (2.30%) Internet
2 4 (2.30%) Structured Cabling
3 3 (1.72%) Intranet
3 3 (1.72%) TCP/IP
3 3 (1.72%) VPN
3 3 (1.72%) WebEx
4 2 (1.15%) 4G
4 2 (1.15%) Broadband
4 2 (1.15%) CTI
4 2 (1.15%) DHCP
4 2 (1.15%) DNS
4 2 (1.15%) MPLS
4 2 (1.15%) VoIP
4 2 (1.15%) WAN
5 1 (0.57%) Ethernet
5 1 (0.57%) FTP
5 1 (0.57%) LAN
5 1 (0.57%) SMS
5 1 (0.57%) SSL
Development Applications
1 9 (5.17%) JIRA
General
1 10 (5.75%) Finance
2 7 (4.02%) Banking
3 5 (2.87%) French Language
3 5 (2.87%) Retail
4 4 (2.30%) German Language
5 2 (1.15%) Financial Institution
5 2 (1.15%) Front Office
5 2 (1.15%) International Banking
5 2 (1.15%) Law
5 2 (1.15%) Legal
5 2 (1.15%) Pharmaceutical
6 1 (0.57%) Advertising
6 1 (0.57%) Back Office
6 1 (0.57%) Investment Banking
6 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.57%) CSS
1 1 (0.57%) HTML
Miscellaneous
1 18 (10.34%) Analytical Skills
2 14 (8.05%) Smartphone
3 7 (4.02%) NHS
4 5 (2.87%) Management Information System
5 4 (2.30%) Driving Licence
6 3 (1.72%) AS400
6 3 (1.72%) Blackberry
6 3 (1.72%) Computer Science
7 2 (1.15%) iPad
7 2 (1.15%) iPhone
7 2 (1.15%) Mobile Computing
8 1 (0.57%) CMDB
8 1 (0.57%) Data Centre
8 1 (0.57%) EPoS
8 1 (0.57%) Fat Client
8 1 (0.57%) Mainframe
8 1 (0.57%) Replication
8 1 (0.57%) Thin Client
8 1 (0.57%) Wiki
Operating Systems
1 86 (49.43%) Windows
2 39 (22.41%) Windows 7
3 25 (14.37%) Windows 10
4 13 (7.47%) Apple iOS
5 12 (6.90%) Android
6 10 (5.75%) Windows Server
7 8 (4.60%) Mac OS X
8 7 (4.02%) Windows XP
9 5 (2.87%) Windows 8
10 3 (1.72%) Windows Server 2008
10 3 (1.72%) Windows Server 2012
11 2 (1.15%) Windows 2000 Server
12 1 (0.57%) Linux
12 1 (0.57%) Mac OS
12 1 (0.57%) Unix
12 1 (0.57%) Windows Phone
Processes & Methodologies
1 55 (31.61%) ITIL
2 30 (17.24%) Service Management
3 12 (6.90%) Incident Management
4 11 (6.32%) ITIL V3
4 11 (6.32%) ITSM
5 8 (4.60%) Problem Management
5 8 (4.60%) Root Cause Analysis
6 6 (3.45%) CRM
6 6 (3.45%) Time Management
7 5 (2.87%) Data Analysis
8 4 (2.30%) Information Security
8 4 (2.30%) Ticket Management
8 4 (2.30%) User Acceptance Testing
9 3 (1.72%) Change Management
9 3 (1.72%) Service Delivery
10 2 (1.15%) Asset Management
10 2 (1.15%) Customer Requirements
10 2 (1.15%) Document Management
10 2 (1.15%) Identity Management
10 2 (1.15%) Project Management
Programming Languages
1 4 (2.30%) SQL
2 1 (0.57%) JavaScript
2 1 (0.57%) Tcl
Qualifications
1 17 (9.77%) Security Cleared
2 15 (8.62%) SC Cleared
3 8 (4.60%) ITIL Certification
4 6 (3.45%) CTC Cleared
5 4 (2.30%) Degree
5 4 (2.30%) Microsoft Certification
6 3 (1.72%) A+ Certification
6 3 (1.72%) Computer Science Degree
6 3 (1.72%) DV Cleared
7 2 (1.15%) MCDST
7 2 (1.15%) MCITP
7 2 (1.15%) MCP
8 1 (0.57%) BPSS Clearance
8 1 (0.57%) DBS Check
8 1 (0.57%) MCSE
8 1 (0.57%) MOS
Quality Assurance & Compliance
1 43 (24.71%) SLA
2 1 (0.57%) Disclosure Scotland
System Software
1 96 (55.17%) Active Directory
2 6 (3.45%) Terminal Services
3 1 (0.57%) Microsoft App-V
3 1 (0.57%) Virtual Desktop
3 1 (0.57%) VMware Infrastructure
Systems Management
1 7 (4.02%) SCCM
2 5 (2.87%) DameWare
2 5 (2.87%) Systems Management Server (SMS)
Vendors
1 87 (50.00%) Microsoft
2 12 (6.90%) Google
3 11 (6.32%) Cisco
3 11 (6.32%) HP
3 11 (6.32%) VMware
4 9 (5.17%) LANDesk
5 7 (4.02%) Apple
6 6 (3.45%) Citrix
7 5 (2.87%) ServiceNow
8 3 (1.72%) Remedy
9 2 (1.15%) Adobe
9 2 (1.15%) Avaya
9 2 (1.15%) Bloomberg
9 2 (1.15%) Bomgar
9 2 (1.15%) Dell
9 2 (1.15%) Kaspersky
9 2 (1.15%) McAfee
9 2 (1.15%) Reuters
9 2 (1.15%) Samsung
10 1 (0.57%) Advent