The median contractor rate for a 1st Line Support Analyst was £124 per day in advertised job vacancies in England during the 3 months to 30 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
UK / England
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 520 529 450
Rank change year-on-year +9 -79  
Contract jobs requiring a 1st Line Support Analyst 56 95 151
As % of all contract IT jobs advertised in England 0.13% 0.19% 0.31%
As % of the Job Titles category 0.14% 0.20% 0.33%
Number of daily rates quoted 31 19 61
Median daily rate £124 £120 £135
Median daily rate % change year-on-year +3.12% -11.11%  
90% offered a daily rate of more than £90 £90 £81
10% offered a daily rate of more than £174 £167 £175
UK excluding London median daily rate £120 £105 £135
% change year-on-year +14.28% -22.22%  
Number of hourly rates quoted 20 46 50
Median hourly rate £13.50 £13.75 £12.50
Median hourly rate % change year-on-year -1.81% +10.00%  
90% offered a hourly rate of more than £9.90 £11.50 £10.00
10% offered a hourly rate of more than £17.60 £22.00 £15.35
UK excluding London median hourly rate £13.00 £13.50 £12.50
% change year-on-year -3.70% +8.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39809 47592 46241
As % of all contract IT job vacancies advertised in England 94.81% 95.25% 94.84%
Number of daily rates quoted 25961 31270 28439
Median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1355 1455 1881
Median hourly rate £18.50 £18.50 £17.50
Median hourly rate % change year-on-year - +5.71%  
90% offered a hourly rate of more than £11.33 £11.25 £11.00
10% offered a hourly rate of more than £47.00 £47.50 £42.50
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76%  

1st Line Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst in England.

Contractor daily rate trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst in England.

Contractor hourly rate trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 16 £125 +36.98% 6
London +19 12 £143 +5.55% 8
West Midlands +23 9 £90 -59.32% 3
South West +10 9 £160 - 2
North West +28 4 £110 -10.20% 3
Yorkshire +15 4 £123 +36.11% 2
East of England -2 2 £76 -27.61% 1
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 30 March 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support Analyst in the job title.

1 84 (64.12%) Windows
2 61 (46.56%) Active Directory
3 60 (45.80%) Microsoft
4 58 (44.27%) MS Office
5 44 (33.59%) Windows 7
6 35 (26.72%) ITIL
7 31 (23.66%) MS Excel
8 19 (14.50%) Citrix
9 18 (13.74%) Windows XP
10 17 (12.98%) Law
11 16 (12.21%) SLA
12 12 (9.16%) Service Management
13 11 (8.40%) Analytical Skills
13 11 (8.40%) Windows 10
14 9 (6.87%) Legal
15 8 (6.11%) Finance
15 8 (6.11%) VPN
15 8 (6.11%) MS Exchange
15 8 (6.11%) Windows 8
16 7 (5.34%) ServiceNow
16 7 (5.34%) Degree
16 7 (5.34%) IBM Notes
16 7 (5.34%) Lotus
16 7 (5.34%) Microsoft Certification
16 7 (5.34%) Blackberry
17 6 (4.58%) Apple
18 5 (3.82%) Cisco
18 5 (3.82%) ITSM
18 5 (3.82%) Incident Management
18 5 (3.82%) iPhone

1st Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.11%) MS Exchange
2 7 (5.34%) IBM Notes
3 4 (3.05%) Skype for Business
4 2 (1.53%) Exchange Server 2007
4 2 (1.53%) Exchange Server 2010
5 1 (0.76%) Blackberry Enterprise Server
5 1 (0.76%) IBM Domino
5 1 (0.76%) SharePoint
Applications
1 58 (44.27%) MS Office
2 31 (23.66%) MS Excel
3 1 (0.76%) MS PowerPoint
Business Applications
1 1 (0.76%) Dynamics NAV
1 1 (0.76%) Remedy ITSM
1 1 (0.76%) SAP FI
Cloud Services
1 5 (3.82%) Office 365
2 1 (0.76%) Google Drive
Communications & Networking
1 8 (6.11%) VPN
2 5 (3.82%) Remote Desktop
3 3 (2.29%) LAN
3 3 (2.29%) Wireless
4 2 (1.53%) Skype
5 1 (0.76%) TCP/IP
5 1 (0.76%) VoIP
5 1 (0.76%) WAN
Development Applications
1 2 (1.53%) JIRA
General
1 17 (12.98%) Law
2 9 (6.87%) Legal
3 8 (6.11%) Finance
4 2 (1.53%) Telecoms
5 1 (0.76%) Advertising
5 1 (0.76%) Banking
5 1 (0.76%) French Language
5 1 (0.76%) Italian Language
5 1 (0.76%) Manufacturing
5 1 (0.76%) Military
5 1 (0.76%) Pharmaceutical
5 1 (0.76%) Portuguese Language
5 1 (0.76%) Retail
5 1 (0.76%) Spanish Language
Miscellaneous
1 11 (8.40%) Analytical Skills
2 7 (5.34%) Blackberry
3 5 (3.82%) iPhone
4 3 (2.29%) Computer Science
4 3 (2.29%) Fat Client
4 3 (2.29%) Smartphone
4 3 (2.29%) Thin Client
5 2 (1.53%) EPoS
5 2 (1.53%) Management Information System
5 2 (1.53%) Video Conferencing
6 1 (0.76%) Life Science
6 1 (0.76%) Mobile App
6 1 (0.76%) NHS
6 1 (0.76%) User Experience
Operating Systems
1 84 (64.12%) Windows
2 44 (33.59%) Windows 7
3 18 (13.74%) Windows XP
4 11 (8.40%) Windows 10
5 8 (6.11%) Windows 8
6 5 (3.82%) Windows Server
7 3 (2.29%) Android
7 3 (2.29%) Apple iOS
8 2 (1.53%) Windows 2000
8 2 (1.53%) Windows Mobile
9 1 (0.76%) Windows Server 2008
9 1 (0.76%) Windows Vista
Processes & Methodologies
1 35 (26.72%) ITIL
2 12 (9.16%) Service Management
3 5 (3.82%) Incident Management
3 5 (3.82%) ITSM
4 3 (2.29%) ITIL V3
4 3 (2.29%) Problem Management
4 3 (2.29%) Root Cause Analysis
5 2 (1.53%) Asset Management
5 2 (1.53%) ERP
5 2 (1.53%) Service Delivery
5 2 (1.53%) Time Management
6 1 (0.76%) Continuous Improvement
6 1 (0.76%) Data Entry
6 1 (0.76%) Document Management
6 1 (0.76%) High Availability
6 1 (0.76%) SAP Implementation
6 1 (0.76%) Service Desk Management
6 1 (0.76%) Software Engineering
6 1 (0.76%) Software Licensing
6 1 (0.76%) Trend Analysis
Programming Languages
1 1 (0.76%) SQL
Qualifications
1 7 (5.34%) Degree
1 7 (5.34%) Microsoft Certification
2 5 (3.82%) MOS
2 5 (3.82%) SC Cleared
2 5 (3.82%) Security Cleared
3 3 (2.29%) ITIL Certification
4 2 (1.53%) A+ Certification
4 2 (1.53%) ITIL Foundation Certificate
4 2 (1.53%) MCP
5 1 (0.76%) BPSS Clearance
5 1 (0.76%) CTC Cleared
5 1 (0.76%) DBS Check
5 1 (0.76%) DV Cleared
5 1 (0.76%) MCTS
Quality Assurance & Compliance
1 16 (12.21%) SLA
2 1 (0.76%) Disclosure Scotland
System Software
1 61 (46.56%) Active Directory
Vendors
1 60 (45.80%) Microsoft
2 19 (14.50%) Citrix
3 7 (5.34%) Lotus
3 7 (5.34%) ServiceNow
4 6 (4.58%) Apple
5 5 (3.82%) Cisco
6 3 (2.29%) HP
6 3 (2.29%) LANDesk
6 3 (2.29%) Remedy
6 3 (2.29%) SAP
7 2 (1.53%) Google
8 1 (0.76%) Altiris
8 1 (0.76%) Avaya
8 1 (0.76%) BMC
8 1 (0.76%) Compaq
8 1 (0.76%) Dell
8 1 (0.76%) Genesys
8 1 (0.76%) IBM
8 1 (0.76%) Intel
8 1 (0.76%) Sophos
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 2 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 5 days ago
Petersfield
Spectrum IT
Rate: £90 - £100 per day
Posted: 9 days ago