Period
to 21 November 2017

The median contractor rate for a 2nd Line Support Analyst was £185 per day in advertised job vacancies in the East of England during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
England > East of England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 190 176 179
Rank change year-on-year -14 +3 +4
Contract jobs requiring a 2nd Line Support Analyst 13 22 28
As % of all contract IT jobs advertised in the East of England 0.25% 0.46% 0.48%
As % of the Job Titles category 0.27% 0.48% 0.50%
Number of daily rates quoted 5 8 21
East of England median daily rate £185 £195 £210
Median daily rate % change year-on-year -5.13% -7.14% +35.48%
10th Percentile £135 £148 £105
90th Percentile £239 £224 £300
England median daily rate £160 £170 £168
% change year-on-year -5.88% +1.49% -4.29%
Number of hourly rates quoted 5 6 5
East of England median hourly rate £13.50 £13.00 £20.00
Median hourly rate % change year-on-year +3.85% -35.00% +21.21%
England median hourly rate £16.50 £14.57 £15.50
% change year-on-year +13.29% -6.03% -6.06%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4865 4626 5605
% of contract IT jobs with a recognized job title 93.99% 95.68% 95.13%
Number of daily rates quoted 2793 2671 3283
East of England median daily rate £410 £388 £385
Median daily rate % change year-on-year +5.81% +0.65% +2.67%
10th Percentile £200 £200 £206
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 381 371 535
East of England median hourly rate £18.00 £22.50 £21.00
Median hourly rate % change year-on-year -20.00% +7.14% +5.00%
10th Percentile £11.13 £11.41 £10.60
90th Percentile £47.50 £47.00 £43.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in the East of England.

Contractor daily rate trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst in the East of England.

Contractor hourly rate trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -12 7 £120 -40.00%
Cambridgeshire -14 5 £185 +2.78% 1
Norfolk -6 1 £238 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 21 November 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring 2nd Line Support Analyst in the job title.

1 9 (69.23%) Windows
2 6 (46.15%) Microsoft Office
3 4 (30.77%) SLA
3 4 (30.77%) Active Directory
4 3 (23.08%) ITIL
4 3 (23.08%) TCP/IP
4 3 (23.08%) Microsoft Excel
4 3 (23.08%) SQL
4 3 (23.08%) AS400
4 3 (23.08%) Windows 7
5 2 (15.38%) Office 365
5 2 (15.38%) VMware
5 2 (15.38%) Wireless
5 2 (15.38%) CRM
5 2 (15.38%) Citrix
5 2 (15.38%) Apple
5 2 (15.38%) Salesforce.com
5 2 (15.38%) Internet
5 2 (15.38%) Service Delivery
5 2 (15.38%) VMware Infrastructure
5 2 (15.38%) Hardware Maintenance
6 1 (7.69%) CentOS
6 1 (7.69%) Windows Server
6 1 (7.69%) Matrix Organization
6 1 (7.69%) ITSM
6 1 (7.69%) Management Information System
6 1 (7.69%) Microsoft
6 1 (7.69%) Six Sigma
6 1 (7.69%) Pharmaceutical
6 1 (7.69%) Microsoft Certification

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) SharePoint
Applications
1 6 (46.15%) Microsoft Office
2 3 (23.08%) Microsoft Excel
3 1 (7.69%) Microsoft PowerPoint
3 1 (7.69%) MS Visio
Business Applications
1 1 (7.69%) Oracle Retail
Cloud Services
1 2 (15.38%) Office 365
Communications & Networking
1 3 (23.08%) TCP/IP
2 2 (15.38%) Internet
2 2 (15.38%) Wireless
3 1 (7.69%) DHCP
3 1 (7.69%) DNS
3 1 (7.69%) LDAP
3 1 (7.69%) VoIP
3 1 (7.69%) VPN
Database & Business Intelligence
1 1 (7.69%) Crystal Reports
1 1 (7.69%) SQL Server
General
1 1 (7.69%) French Language
1 1 (7.69%) German Language
1 1 (7.69%) Pharmaceutical
1 1 (7.69%) Retail
Miscellaneous
1 3 (23.08%) AS400
2 1 (7.69%) Management Information System
Operating Systems
1 9 (69.23%) Windows
2 3 (23.08%) Windows 7
3 1 (7.69%) CentOS
3 1 (7.69%) Linux
3 1 (7.69%) Ubuntu
3 1 (7.69%) Windows Server
Processes & Methodologies
1 3 (23.08%) ITIL
2 2 (15.38%) CRM
2 2 (15.38%) Hardware Maintenance
2 2 (15.38%) Service Delivery
3 1 (7.69%) Continuous Improvement
3 1 (7.69%) Incident Management
3 1 (7.69%) Information Management
3 1 (7.69%) ITIL V3
3 1 (7.69%) ITSM
3 1 (7.69%) Matrix Organization
3 1 (7.69%) Process Improvement
3 1 (7.69%) Root Cause Analysis
3 1 (7.69%) Six Sigma
3 1 (7.69%) Stakeholder Management
3 1 (7.69%) User Acceptance Testing
Programming Languages
1 3 (23.08%) SQL
Qualifications
1 1 (7.69%) BPSS Clearance
1 1 (7.69%) MCSE
1 1 (7.69%) Microsoft Certification
Quality Assurance & Compliance
1 4 (30.77%) SLA
2 1 (7.69%) Disclosure Scotland
System Software
1 4 (30.77%) Active Directory
2 2 (15.38%) VMware Infrastructure
Systems Management
1 1 (7.69%) NetBackup
Vendors
1 2 (15.38%) Apple
1 2 (15.38%) Citrix
1 2 (15.38%) Salesforce.com
1 2 (15.38%) VMware
2 1 (7.69%) Microsoft
2 1 (7.69%) Oracle
2 1 (7.69%) Retek
2 1 (7.69%) ServiceNow