Period
to 20 July 2017

The median contractor rate for a 2nd Line Support Analyst was £175 per day in advertised job vacancies in England during the 6 months to 20 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK > England
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 684 674 601
Rank change year-on-year -10 -73 -49
Contract jobs requiring a 2nd Line Support Analyst 130 198 258
As % of all contract IT jobs advertised in England 0.15% 0.20% 0.25%
As % of the Job Titles category 0.16% 0.21% 0.27%
Number of daily rates quoted 73 106 117
England median daily rate £175 £155 £165
Median daily rate % change year-on-year +12.90% -6.06% +10.00%
10th Percentile £128 £120 £113
90th Percentile £254 £239 £273
UK median daily rate £175 £150 £170
% change year-on-year +16.67% -11.76% +13.33%
Number of hourly rates quoted 31 42 94
England median hourly rate £17.50 £15.25 £16.00
Median hourly rate % change year-on-year +14.75% -4.69% -5.88%
10th Percentile £13.75 £12.08 £11.25
90th Percentile £23.50 £28.75 £21.50
UK median hourly rate £17.50 £15.00 £16.00
% change year-on-year +16.67% -6.25% -5.19%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 83057 96562 97205
As % of all contract IT job vacancies advertised in England 94.84% 95.12% 94.89%
Number of daily rates quoted 54176 63609 61240
England median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £259 £238
90th Percentile £625 £600 £588
UK median daily rate £427 £425 £400
% change year-on-year +0.47% +6.25% +1.01%
Number of hourly rates quoted 2655 2846 3810
England median hourly rate £18.46 £19.00 £17.50
Median hourly rate % change year-on-year -2.84% +8.57% +2.94%
10th Percentile £10.75 £10.50 £10.25
90th Percentile £48.75 £46.94 £44.45
UK median hourly rate £18.50 £19.00 £17.50
% change year-on-year -2.63% +8.57% +2.94%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in England.

Contractor daily rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Analyst in England over the 6 months to 20 July 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst in England.

Contractor hourly rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst in England over the 6 months to 20 July 2017.

Contractor hourly rate histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 66 £190 +18.75% 8
South East +22 34 £155 +3.33% 14
North of England +50 12 £138 +10.00% 6
East of England -13 10 £219 -5.41% 4
North West +23 7 £125 -7.41% 2
Yorkshire +31 5 £145 +31.82% 3
South West -1 5 £175 -12.50% 1
Midlands +15 3 £138 -28.10% 4
East Midlands -5 2 £138 -45.00% 4
West Midlands +26 1 - -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 July 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support Analyst in the job title.

1 92 (70.77%) Windows
2 74 (56.92%) Active Directory
3 48 (36.92%) Microsoft
4 47 (36.15%) Windows 7
5 39 (30.00%) ITIL
6 37 (28.46%) Microsoft Office
7 27 (20.77%) MS Exchange
8 24 (18.46%) Windows 10
9 22 (16.92%) SCCM
10 20 (15.38%) Cisco
10 20 (15.38%) Citrix
11 18 (13.85%) SLA
12 17 (13.08%) Office 365
13 16 (12.31%) Service Management
13 16 (12.31%) Finance
14 14 (10.77%) TCP/IP
15 13 (10.00%) Microsoft Certification
15 13 (10.00%) VMware
15 13 (10.00%) Security Cleared
15 13 (10.00%) Windows Server 2008
16 12 (9.23%) Blackberry Enterprise Server
16 12 (9.23%) DNS
16 12 (9.23%) Apple
16 12 (9.23%) Windows XP
17 11 (8.46%) DHCP
18 10 (7.69%) LAN
18 10 (7.69%) VPN
18 10 (7.69%) Blackberry
18 10 (7.69%) VMware Infrastructure
18 10 (7.69%) Windows 8

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (20.77%) MS Exchange
2 12 (9.23%) Blackberry Enterprise Server
3 10 (7.69%) Exchange Server 2010
4 6 (4.62%) SharePoint
5 3 (2.31%) Skype for Business
6 2 (1.54%) Exchange Server 2013
6 2 (1.54%) IBM Notes
6 2 (1.54%) IIS
7 1 (0.77%) Exchange Server 2003
7 1 (0.77%) Exchange Server 2007
7 1 (0.77%) SharePoint 2013
Applications
1 37 (28.46%) Microsoft Office
2 9 (6.92%) Microsoft Excel
2 9 (6.92%) Microsoft PowerPoint
3 4 (3.08%) MS Visio
4 1 (0.77%) AutoCAD
4 1 (0.77%) Microsoft Project
Business Applications
1 2 (1.54%) Dynamics CRM
1 2 (1.54%) thinkFolio
2 1 (0.77%) Oracle Retail
2 1 (0.77%) SAP ERP
Cloud Services
1 17 (13.08%) Office 365
2 7 (5.38%) G Suite
3 4 (3.08%) Microsoft Azure
4 3 (2.31%) Azure Active Directory
5 1 (0.77%) SaaS
Communications & Networking
1 14 (10.77%) TCP/IP
2 12 (9.23%) DNS
3 11 (8.46%) DHCP
4 10 (7.69%) LAN
4 10 (7.69%) VPN
5 8 (6.15%) VoIP
5 8 (6.15%) WAN
6 6 (4.62%) Internet
7 5 (3.85%) Wireless
8 4 (3.08%) Firewall
9 3 (2.31%) Wi-Fi
10 2 (1.54%) Network Security
10 2 (1.54%) SAN
10 2 (1.54%) Skype
11 1 (0.77%) Cisco IOS
11 1 (0.77%) Intranet
11 1 (0.77%) LDAP
11 1 (0.77%) Remote Desktop
11 1 (0.77%) VLAN
11 1 (0.77%) VSAN
Database & Business Intelligence
1 3 (2.31%) SQL Server
Development Applications
1 6 (4.62%) JIRA
General
1 16 (12.31%) Finance
2 5 (3.85%) Telecoms
3 4 (3.08%) Legal
4 3 (2.31%) Automotive
4 3 (2.31%) Banking
4 3 (2.31%) Manufacturing
5 2 (1.54%) Law
5 2 (1.54%) Local Government
5 2 (1.54%) Retail
6 1 (0.77%) Pharmaceutical
6 1 (0.77%) Publishing
Libraries, Frameworks & Software Standards
1 3 (2.31%) CSS
1 3 (2.31%) HTML
1 3 (2.31%) jQuery
2 2 (1.54%) Software Packaging
3 1 (0.77%) .NET
3 1 (0.77%) XMPP
Miscellaneous
1 10 (7.69%) Blackberry
2 9 (6.92%) Management Information System
3 8 (6.15%) Analytical Skills
3 8 (6.15%) Smartphone
4 5 (3.85%) Data Centre
4 5 (3.85%) Driving Licence
5 3 (2.31%) CMDB
5 3 (2.31%) Life Science
5 3 (2.31%) Video Conferencing
6 2 (1.54%) Computer Science
6 2 (1.54%) iPad
6 2 (1.54%) Mainframe
7 1 (0.77%) Clustering
7 1 (0.77%) Digital Media
7 1 (0.77%) Fat Client
7 1 (0.77%) Handset
7 1 (0.77%) IBM Mainframe
7 1 (0.77%) NHS
7 1 (0.77%) Thin Client
7 1 (0.77%) User Experience
Operating Systems
1 92 (70.77%) Windows
2 47 (36.15%) Windows 7
3 24 (18.46%) Windows 10
4 13 (10.00%) Windows Server 2008
5 12 (9.23%) Windows XP
6 10 (7.69%) Windows 8
7 9 (6.92%) Android
7 9 (6.92%) Apple iOS
7 9 (6.92%) Windows Server
8 7 (5.38%) Windows Server 2012
9 6 (4.62%) Windows Server 2003
10 4 (3.08%) Mac OS X
11 3 (2.31%) Unix
12 2 (1.54%) Linux
12 2 (1.54%) Mac OS
13 1 (0.77%) CentOS
13 1 (0.77%) NetWare
13 1 (0.77%) Ubuntu
Processes & Methodologies
1 39 (30.00%) ITIL
2 16 (12.31%) Service Management
3 9 (6.92%) Incident Management
3 9 (6.92%) ITSM
4 6 (4.62%) Asset Management
4 6 (4.62%) Configuration Management
4 6 (4.62%) Root Cause Analysis
5 5 (3.85%) ITIL V3
5 5 (3.85%) Problem Management
5 5 (3.85%) Statistics
6 4 (3.08%) Change Management
6 4 (3.08%) CRM
6 4 (3.08%) Information Security
6 4 (3.08%) Server Patching
7 3 (2.31%) Analytics
7 3 (2.31%) Line Management
7 3 (2.31%) Stakeholder Management
7 3 (2.31%) Wealth Management
7 3 (2.31%) Web Analytics
7 3 (2.31%) Workflow
Programming Languages
1 5 (3.85%) SQL
2 3 (2.31%) JavaScript
2 3 (2.31%) PHP
3 2 (1.54%) Perl
3 2 (1.54%) Shell Script
4 1 (0.77%) PowerShell
4 1 (0.77%) VBScript
Qualifications
1 13 (10.00%) Microsoft Certification
1 13 (10.00%) Security Cleared
2 9 (6.92%) MCP
2 9 (6.92%) SC Cleared
3 7 (5.38%) ITIL Certification
3 7 (5.38%) MCSE
4 5 (3.85%) MCSA
5 3 (2.31%) CTC Cleared
5 3 (2.31%) DV Cleared
5 3 (2.31%) MCITP
6 2 (1.54%) CCNA
6 2 (1.54%) Cisco Certification
6 2 (1.54%) Computer Science Degree
6 2 (1.54%) DBS Check
6 2 (1.54%) Degree
6 2 (1.54%) NVQ Level 3
7 1 (0.77%) A+ Certification
7 1 (0.77%) CCAA
7 1 (0.77%) CCENT
7 1 (0.77%) Citrix Certification
Quality Assurance & Compliance
1 18 (13.85%) SLA
2 1 (0.77%) ISO/IEC 20000
2 1 (0.77%) PMO
2 1 (0.77%) QA
2 1 (0.77%) Sarbanes-Oxley
System Software
1 74 (56.92%) Active Directory
2 10 (7.69%) VMware Infrastructure
3 5 (3.85%) vSphere
4 4 (3.08%) Virtual Desktop
5 3 (2.31%) XenApp
6 2 (1.54%) Firmware
6 2 (1.54%) Microsoft App-V
6 2 (1.54%) Terminal Services
6 2 (1.54%) XenDesktop
7 1 (0.77%) Hyper-V
7 1 (0.77%) VMware ESXi
Systems Management
1 22 (16.92%) SCCM
2 4 (3.08%) NetBackup
2 4 (3.08%) Symantec Endpoint Protection
3 3 (2.31%) Backup Exec
4 2 (1.54%) EdgeSight
4 2 (1.54%) Norton AntiVirus
4 2 (1.54%) Tivoli Storage Manager
5 1 (0.77%) AirWatch
5 1 (0.77%) AppManager
5 1 (0.77%) Control-M
5 1 (0.77%) DameWare
5 1 (0.77%) HP Data Protector
5 1 (0.77%) SCOrch
5 1 (0.77%) SCSM
Vendors
1 48 (36.92%) Microsoft
2 20 (15.38%) Cisco
2 20 (15.38%) Citrix
3 13 (10.00%) VMware
4 12 (9.23%) Apple
5 9 (6.92%) Google
6 7 (5.38%) HP
6 7 (5.38%) LANDesk
7 5 (3.85%) Symantec
8 4 (3.08%) Oracle
9 3 (2.31%) Kaseya
9 3 (2.31%) ServiceNow
9 3 (2.31%) Sophos
10 2 (1.54%) Altiris
10 2 (1.54%) Avaya
10 2 (1.54%) BT
10 2 (1.54%) IronPort
10 2 (1.54%) NetApp
10 2 (1.54%) Remedy
10 2 (1.54%) Veritas
Windsor, Berkshire
Computer People
Posted: 6 days ago
London
McGregor Boyall
Rate: £300 - £400 per day
Posted: 6 days ago