Period
to 20 January 2018

The median contractor rate for a 2nd Line Support Analyst was £173 per day in advertised job vacancies in England during the 6 months to 20 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK > England
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 690 621 599
Rank change year-on-year -69 -22 -10
Contract jobs requiring a 2nd Line Support Analyst 147 210 244
As % of all contract IT jobs advertised in England 0.16% 0.23% 0.25%
As % of the Job Titles category 0.17% 0.25% 0.26%
Number of daily rates quoted 87 135 135
England median daily rate £173 £165 £175
Median daily rate % change year-on-year +4.55% -5.71% -
10th Percentile £113 £111 £105
90th Percentile £227 £284 £294
UK median daily rate £168 £165 £170
% change year-on-year +1.52% -2.94% -2.86%
Number of hourly rates quoted 26 34 59
England median hourly rate £15.13 £14.57 £15.00
Median hourly rate % change year-on-year +3.84% -2.90% -9.09%
10th Percentile £10.91 £10.61 £8.50
90th Percentile £21.75 £23.68 £20.00
UK median hourly rate £16.00 £14.66 £15.00
% change year-on-year +9.16% -2.28% -9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,733 85,247 94,251
% of contract IT jobs with a recognized job title 94.73% 94.77% 95.04%
Number of daily rates quoted 58,185 56,131 61,000
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £263 £256 £250
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,529 2,917 3,593
England median hourly rate £18.38 £18.50 £18.50
Median hourly rate % change year-on-year -0.68% - +12.12%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.50
UK median hourly rate £18.50 £18.00 £19.00
% change year-on-year +2.78% -5.26% +15.15%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in England.

Contractor daily rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Analyst in England over the 6 months to 20 January 2018.

Contractor daily rate histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst in England.

Contractor hourly rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst in England over the 6 months to 20 January 2018.

Contractor hourly rate histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -61 59 £175 - 18
South East -27 30 £175 +9.38% 13
North of England +34 24 £150 +3.45% 5
Yorkshire +15 18 £125 +8.70% 3
Midlands -2 16 £200 +48.15% 3
East of England -17 12 £183 - 6
East Midlands +8 10 £200 +42.86%
South West +2 7 £168 -1.47% 4
West Midlands +8 6 £143 +5.56% 3
North West +4 6 £180 +22.03% 1
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 January 2018, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support Analyst in the job title.

1 99 (67.35%) Windows
2 81 (55.10%) Active Directory
3 65 (44.22%) ITIL
4 57 (38.78%) Windows 7
5 49 (33.33%) Microsoft Office
6 46 (31.29%) Microsoft
7 37 (25.17%) Office 365
8 32 (21.77%) Windows 10
8 32 (21.77%) SCCM
9 29 (19.73%) MS Exchange
10 22 (14.97%) Finance
10 22 (14.97%) SLA
10 22 (14.97%) Blackberry
10 22 (14.97%) Incident Management
11 16 (10.88%) Cisco
11 16 (10.88%) Citrix
12 14 (9.52%) VPN
12 14 (9.52%) Smartphone
12 14 (9.52%) Windows Server
13 13 (8.84%) Retail
13 13 (8.84%) Apple
13 13 (8.84%) VMware
14 12 (8.16%) Microsoft Certification
14 12 (8.16%) VMware Infrastructure
14 12 (8.16%) Android
15 11 (7.48%) Windows Server 2008
15 11 (7.48%) iPad
15 11 (7.48%) Exchange Server 2010
15 11 (7.48%) TCP/IP
15 11 (7.48%) LAN

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (19.73%) MS Exchange
2 11 (7.48%) Exchange Server 2010
3 10 (6.80%) SharePoint
4 5 (3.40%) Blackberry Enterprise Server
4 5 (3.40%) Skype for Business
5 3 (2.04%) Exchange Server 2007
5 3 (2.04%) SharePoint 2013
6 2 (1.36%) Exchange Server 2013
7 1 (0.68%) Exchange Server 2003
7 1 (0.68%) IBM Notes
7 1 (0.68%) SAS
7 1 (0.68%) WebSphere
Applications
1 49 (33.33%) Microsoft Office
2 7 (4.76%) Microsoft Excel
3 5 (3.40%) Microsoft PowerPoint
4 1 (0.68%) MS Visio
Cloud Services
1 37 (25.17%) Office 365
2 3 (2.04%) Microsoft Azure
3 1 (0.68%) Amazon AWS
Communications & Networking
1 14 (9.52%) VPN
2 11 (7.48%) LAN
2 11 (7.48%) TCP/IP
3 8 (5.44%) WAN
4 7 (4.76%) VoIP
5 6 (4.08%) Skype
6 5 (3.40%) 4G
6 5 (3.40%) IP Telephony
6 5 (3.40%) Remote Desktop
6 5 (3.40%) Wi-Fi
7 3 (2.04%) 3G
7 3 (2.04%) ADSL
7 3 (2.04%) DHCP
7 3 (2.04%) DNS
7 3 (2.04%) Internet
7 3 (2.04%) Intranet
7 3 (2.04%) Network Security
7 3 (2.04%) Wireless
8 2 (1.36%) Ethernet
8 2 (1.36%) Unified Communications
Database & Business Intelligence
1 4 (2.72%) SQL Server
2 2 (1.36%) Relational Database
3 1 (0.68%) Crystal Reports
Development Applications
1 3 (2.04%) JIRA
General
1 22 (14.97%) Finance
2 13 (8.84%) Retail
3 8 (5.44%) Legal
4 5 (3.40%) Law
5 3 (2.04%) Manufacturing
5 3 (2.04%) Telecoms
6 2 (1.36%) Banking
7 1 (0.68%) French Language
7 1 (0.68%) Front Office
7 1 (0.68%) Games
7 1 (0.68%) German Language
7 1 (0.68%) Investment Banking
7 1 (0.68%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.68%) COM
1 1 (0.68%) SAP PI
1 1 (0.68%) Web Services
Miscellaneous
1 22 (14.97%) Blackberry
2 14 (9.52%) Smartphone
3 11 (7.48%) iPad
4 10 (6.80%) Driving Licence
4 10 (6.80%) iPhone
5 9 (6.12%) Analytical Skills
6 7 (4.76%) Video Conferencing
7 5 (3.40%) AS400
7 5 (3.40%) Management Information System
8 3 (2.04%) CMDB
8 3 (2.04%) Computer Science
8 3 (2.04%) Life Science
9 2 (1.36%) Fat Client
9 2 (1.36%) Fintech
9 2 (1.36%) Handset
9 2 (1.36%) Thin Client
10 1 (0.68%) EPoS
10 1 (0.68%) Mobile Computing
Operating Systems
1 99 (67.35%) Windows
2 57 (38.78%) Windows 7
3 32 (21.77%) Windows 10
4 14 (9.52%) Windows Server
5 12 (8.16%) Android
6 11 (7.48%) Windows Server 2008
7 8 (5.44%) Mac OS X
8 7 (4.76%) Apple iOS
9 6 (4.08%) Windows Server 2012
10 5 (3.40%) Windows Server 2003
11 4 (2.72%) Windows 8
11 4 (2.72%) Windows Vista
11 4 (2.72%) Windows XP
12 2 (1.36%) Linux
12 2 (1.36%) Mac OS
13 1 (0.68%) Unix
Processes & Methodologies
1 65 (44.22%) ITIL
2 22 (14.97%) Incident Management
3 10 (6.80%) Risk Management
3 10 (6.80%) Service Management
4 9 (6.12%) Asset Management
4 9 (6.12%) Quality Management
5 7 (4.76%) Problem Management
6 6 (4.08%) Time Management
7 5 (3.40%) Change Management
7 5 (3.40%) ITSM
8 4 (2.72%) CRM
8 4 (2.72%) Fund Management
8 4 (2.72%) Software Deployment
8 4 (2.72%) Statistics
8 4 (2.72%) Workflow
9 3 (2.04%) Break/Fix
9 3 (2.04%) Continuous Improvement
9 3 (2.04%) Disaster Recovery
9 3 (2.04%) Hardware Maintenance
10 2 (1.36%) Data Loss Prevention
Programming Languages
1 9 (6.12%) SQL
2 1 (0.68%) Java
2 1 (0.68%) PL/SQL
2 1 (0.68%) PowerShell
2 1 (0.68%) Shell Script
2 1 (0.68%) VB
2 1 (0.68%) VBScript
Qualifications
1 12 (8.16%) Microsoft Certification
2 6 (4.08%) MCITP
3 5 (3.40%) MCSA
3 5 (3.40%) Security Cleared
4 4 (2.72%) Degree
4 4 (2.72%) SC Cleared
5 3 (2.04%) MCP
6 2 (1.36%) CCENT
6 2 (1.36%) DBS Check
6 2 (1.36%) ITIL Certification
6 2 (1.36%) MCSE
7 1 (0.68%) BPSS Clearance
7 1 (0.68%) Cisco Certification
7 1 (0.68%) Computer Science Degree
7 1 (0.68%) CTC Cleared
7 1 (0.68%) DV Cleared
Quality Assurance & Compliance
1 22 (14.97%) SLA
2 1 (0.68%) Disclosure Scotland
System Software
1 81 (55.10%) Active Directory
2 12 (8.16%) VMware Infrastructure
3 3 (2.04%) XenApp
4 2 (1.36%) VMware ESXi
4 2 (1.36%) VMware Workstation
4 2 (1.36%) XenDesktop
5 1 (0.68%) Terminal Services
5 1 (0.68%) Virtual Machines
5 1 (0.68%) vSphere
Systems Management
1 32 (21.77%) SCCM
2 4 (2.72%) AirWatch
2 4 (2.72%) Microsoft Data Protection Manager
3 3 (2.04%) Symantec Enterprise Vault
3 3 (2.04%) Systems Management Server (SMS)
4 2 (1.36%) Backup Exec
5 1 (0.68%) NetBackup
5 1 (0.68%) Tivoli
Vendors
1 46 (31.29%) Microsoft
2 16 (10.88%) Cisco
2 16 (10.88%) Citrix
3 13 (8.84%) Apple
3 13 (8.84%) VMware
4 6 (4.08%) Avaya
4 6 (4.08%) Dell
4 6 (4.08%) Ivanti
5 5 (3.40%) Altiris
5 5 (3.40%) Bloomberg
5 5 (3.40%) HP
6 4 (2.72%) CommVault
7 3 (2.04%) Google
7 3 (2.04%) MobileIron
7 3 (2.04%) Remedy
7 3 (2.04%) Symantec
8 2 (1.36%) Sage
8 2 (1.36%) Salesforce.com
8 2 (1.36%) ServiceNow
9 1 (0.68%) Lotus