2nd Line Support Analyst Contracts in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst daily rate in England is £190 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 515 598 676
Rank change year-on-year +83 +78 -70
Contract jobs requiring a 2nd Line Support Analyst 27 47 102
As % of all contract jobs advertised in England 0.074% 0.096% 0.14%
As % of the Job Titles category 0.080% 0.10% 0.15%
Number of daily rates quoted 26 34 77
10th Percentile £170 £173 £142
25th Percentile £182 £188 £158
Median daily rate (50th Percentile) £190 £225 £185
Median % change year-on-year -15.56% +21.62% +6.47%
75th Percentile £229 £300 £235
90th Percentile £252 £330 £288
UK median daily rate £190 £215 £182
% change year-on-year -11.63% +18.13% +13.75%
Number of hourly rates quoted 0 2 8
10th Percentile - £14.38 £15.25
25th Percentile - £14.56 £15.53
Median hourly rate - £15.13 £19.85
Median % change year-on-year - -23.80% +15.07%
75th Percentile - £15.94 £23.75
90th Percentile - £16.28 -
UK median hourly rate £18.27 £15.13 £18.23
% change year-on-year +20.79% -17.01% +5.65%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,916 46,484 67,372
% of contract IT jobs with a recognized job title 92.70% 94.64% 95.50%
Number of daily rates quoted 22,507 32,994 47,972
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £639
90th Percentile £750 £758 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,425 1,382 1,859
10th Percentile £12.92 £14.30 £12.50
25th Percentile £16.30 £20.00 £15.37
Median hourly rate £36.50 £45.00 £22.50
Median % change year-on-year -18.89% +100.00% +2.27%
75th Percentile £61.30 £65.45 £48.75
90th Percentile £73.75 £77.50 £62.80
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support Analyst in England.

Daily rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 7 May 2024.

Daily rate histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Analyst in England.

Hourly rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +75 11 £198 -12.22% 6
Midlands +37 6 £198 - 3
West Midlands +28 5 £195 - 2
North of England +27 5 £190 -6.75% 1
Yorkshire +28 3 £190 -19.15%
South East +15 3 £170 -46.88% 3
North West +23 2 £218 +26.09% 1
South West +13 2 £255 -15.00% 1
East Midlands - 1 £270 - 1
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 May 2024, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 24 (88.89%) Microsoft
2 21 (77.78%) Windows
3 17 (62.96%) Social Skills
4 14 (51.85%) Active Directory
5 13 (48.15%) Windows 10
6 12 (44.44%) Microsoft 365
6 12 (44.44%) Microsoft Office
7 9 (33.33%) Customer Service
8 7 (25.93%) Azure
9 6 (22.22%) ITIL
10 5 (18.52%) Microsoft Exchange
10 5 (18.52%) Finance
10 5 (18.52%) VMware
10 5 (18.52%) Microsoft Intune
11 4 (14.81%) SCCM
11 4 (14.81%) VMware Infrastructure
11 4 (14.81%) Firewall
11 4 (14.81%) Law
11 4 (14.81%) DHCP
11 4 (14.81%) DNS
11 4 (14.81%) SLA
11 4 (14.81%) Apple
12 3 (11.11%) Service Delivery
12 3 (11.11%) TCP/IP
12 3 (11.11%) VPN
12 3 (11.11%) Asset Management
12 3 (11.11%) ITSM
12 3 (11.11%) ServiceNow
12 3 (11.11%) Analytical Skills
12 3 (11.11%) Driving Licence

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (18.52%) Microsoft Exchange
2 1 (3.70%) SharePoint
Applications
1 12 (44.44%) Microsoft Office
2 2 (7.41%) Microsoft Excel
Cloud Services
1 12 (44.44%) Microsoft 365
2 7 (25.93%) Azure
3 1 (3.70%) Asana
3 1 (3.70%) OneDrive
3 1 (3.70%) Slack
3 1 (3.70%) Yammer
Communications & Networking
1 4 (14.81%) DHCP
1 4 (14.81%) DNS
1 4 (14.81%) Firewall
2 3 (11.11%) TCP/IP
2 3 (11.11%) VPN
3 2 (7.41%) Intranet
3 2 (7.41%) Remote Desktop
3 2 (7.41%) Wireless
4 1 (3.70%) VLAN
Development Applications
1 1 (3.70%) JIRA
General
1 17 (62.96%) Social Skills
2 5 (18.52%) Finance
3 4 (14.81%) Law
4 3 (11.11%) Analytical Skills
5 2 (7.41%) Banking
5 2 (7.41%) Billing
Miscellaneous
1 3 (11.11%) Driving Licence
2 2 (7.41%) iPad
2 2 (7.41%) iPhone
2 2 (7.41%) PDA
2 2 (7.41%) Video Conferencing
3 1 (3.70%) Management Information System
3 1 (3.70%) Onboarding
Operating Systems
1 21 (77.78%) Windows
2 13 (48.15%) Windows 10
3 3 (11.11%) Windows Server 2016
3 3 (11.11%) Windows Server 2019
4 2 (7.41%) Android
4 2 (7.41%) Apple iOS
4 2 (7.41%) Windows Server
4 2 (7.41%) Windows Server 2008
4 2 (7.41%) Windows Server 2012
5 1 (3.70%) Linux
5 1 (3.70%) Mac OS
Processes & Methodologies
1 9 (33.33%) Customer Service
2 6 (22.22%) ITIL
3 3 (11.11%) Asset Management
3 3 (11.11%) ITSM
3 3 (11.11%) Problem-Solving
3 3 (11.11%) Service Delivery
4 2 (7.41%) Collaborative Working
4 2 (7.41%) Cybersecurity
4 2 (7.41%) Data Protection
4 2 (7.41%) Data Visualisation
4 2 (7.41%) ERP
4 2 (7.41%) Information Security
4 2 (7.41%) Mobile Device Management
4 2 (7.41%) Root Cause Analysis
4 2 (7.41%) Service Management
4 2 (7.41%) Software Testing
4 2 (7.41%) Test Scripting
4 2 (7.41%) Visualisation
4 2 (7.41%) WFM
5 1 (3.70%) Change Management
Programming Languages
1 1 (3.70%) PowerShell
Qualifications
1 2 (7.41%) Degree
2 1 (3.70%) A+ Certification
2 1 (3.70%) DV Cleared
2 1 (3.70%) MCP
2 1 (3.70%) Microsoft Certification
2 1 (3.70%) SC Cleared
2 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 14 (51.85%) Active Directory
2 4 (14.81%) VMware Infrastructure
3 2 (7.41%) Hyper-V
3 2 (7.41%) Terminal Services
4 1 (3.70%) Virtual Servers
Systems Management
1 5 (18.52%) Microsoft Intune
2 4 (14.81%) SCCM
Vendors
1 24 (88.89%) Microsoft
2 5 (18.52%) VMware
3 4 (14.81%) Apple
4 3 (11.11%) ServiceNow
5 1 (3.70%) BT
5 1 (3.70%) Palo Alto
5 1 (3.70%) Zscaler