Period
to 24 November 2017

The median annual salary for a 2nd Line Support Analyst was £25,500 in advertised job vacancies in the East of England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > East of England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 314 312 335
Rank change year-on-year -2 +23 +27
Permanent jobs requiring a 2nd Line Support Analyst 36 49 56
As % of all permanent IT jobs advertised in the East of England 0.30% 0.37% 0.36%
As % of the Job Titles category 0.31% 0.39% 0.38%
Number of salaries quoted 37 46 51
East of England median annual salary £25,500 £25,000 £27,500
Median salary % change year-on-year +2.00% -9.09% +5.77%
10th Percentile £22,500 £19,875 £22,000
90th Percentile £31,000 £40,000 £39,500
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11657 12674 14813
% of permanent IT jobs with a recognized job title 96.60% 96.48% 96.47%
Number of salaries quoted 9570 10516 12291
East of England median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

2nd Line Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the East of England.

Salary trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support Analyst in the East of England over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -1 19 £30,000 +17.65%
Cambridgeshire -31 8 £25,000 - 2
Bedfordshire +30 4 £23,000 -17.12%
Essex +20 3 £40,000 +5.96%
Suffolk - 2 £23,250 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support Analyst in the job title.

1 31 (86.11%) Windows
2 25 (69.44%) Active Directory
3 19 (52.78%) Windows Server
4 17 (47.22%) Microsoft
4 17 (47.22%) MS Exchange
4 17 (47.22%) Windows 7
4 17 (47.22%) Office 365
5 11 (30.56%) Windows Server 2008
6 10 (27.78%) Microsoft Office
6 10 (27.78%) ITIL
6 10 (27.78%) Windows 10
7 9 (25.00%) SLA
7 9 (25.00%) Microsoft Certification
8 8 (22.22%) Cisco Certification
8 8 (22.22%) CCNA
8 8 (22.22%) MCP
8 8 (22.22%) Windows Server 2012
9 7 (19.44%) VMware
9 7 (19.44%) Firewall
10 6 (16.67%) Microsoft Azure
10 6 (16.67%) Hyper-V
10 6 (16.67%) Windows 8
10 6 (16.67%) Exchange Server 2010
10 6 (16.67%) VMware Infrastructure
10 6 (16.67%) Exchange Server 2007
11 5 (13.89%) Email Filtering
11 5 (13.89%) Altiris
11 5 (13.89%) Mimecast
11 5 (13.89%) Exchange Server 2013
11 5 (13.89%) Symantec Endpoint Protection

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (47.22%) MS Exchange
2 6 (16.67%) Exchange Server 2007
2 6 (16.67%) Exchange Server 2010
3 5 (13.89%) Exchange Server 2013
4 2 (5.56%) IIS
4 2 (5.56%) SharePoint
5 1 (2.78%) Apache
5 1 (2.78%) Blackberry Enterprise Server
5 1 (2.78%) SharePoint 2010
Applications
1 10 (27.78%) Microsoft Office
2 1 (2.78%) Microsoft Excel
2 1 (2.78%) Microsoft PowerPoint
2 1 (2.78%) MS Visio
Cloud Services
1 17 (47.22%) Office 365
2 6 (16.67%) Microsoft Azure
3 5 (13.89%) Mimecast
Communications & Networking
1 7 (19.44%) Firewall
2 5 (13.89%) LAN
2 5 (13.89%) WAN
3 4 (11.11%) TCP/IP
4 3 (8.33%) Wireless
5 2 (5.56%) IP Telephony
5 2 (5.56%) VPN
6 1 (2.78%) FTP
6 1 (2.78%) LDAP
6 1 (2.78%) Remote Desktop
Database & Business Intelligence
1 1 (2.78%) SQL Server
General
1 1 (2.78%) Aerospace
1 1 (2.78%) Back Office
1 1 (2.78%) Finance
1 1 (2.78%) Multimedia
1 1 (2.78%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.78%) .NET
Miscellaneous
1 5 (13.89%) Analytical Skills
2 4 (11.11%) EPoS
3 1 (2.78%) Blackberry
3 1 (2.78%) Computer Science
3 1 (2.78%) Enterprise Software
3 1 (2.78%) Fintech
3 1 (2.78%) Handset
3 1 (2.78%) iPad
Operating Systems
1 31 (86.11%) Windows
2 19 (52.78%) Windows Server
3 17 (47.22%) Windows 7
4 11 (30.56%) Windows Server 2008
5 10 (27.78%) Windows 10
6 8 (22.22%) Windows Server 2012
7 6 (16.67%) Windows 8
8 4 (11.11%) Windows XP
9 2 (5.56%) Android
10 1 (2.78%) Apple iOS
10 1 (2.78%) Linux
Processes & Methodologies
1 10 (27.78%) ITIL
2 5 (13.89%) Email Filtering
2 5 (13.89%) Kalman Filter
3 4 (11.11%) Application Packaging
3 4 (11.11%) Incident Management
4 2 (5.56%) ITIL V3
4 2 (5.56%) Service Delivery
5 1 (2.78%) Active Listening
5 1 (2.78%) Coaching
5 1 (2.78%) Mathematics
5 1 (2.78%) Proactive Monitoring
5 1 (2.78%) Ticket Management
Programming Languages
1 4 (11.11%) SQL
2 1 (2.78%) C
2 1 (2.78%) PL/SQL
2 1 (2.78%) PowerShell
2 1 (2.78%) VB
Qualifications
1 9 (25.00%) Microsoft Certification
2 8 (22.22%) CCNA
2 8 (22.22%) Cisco Certification
2 8 (22.22%) MCP
3 5 (13.89%) MCSA
4 3 (8.33%) A+ Certification
4 3 (8.33%) MCTS
5 1 (2.78%) Computer Science Degree
5 1 (2.78%) Degree
5 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 9 (25.00%) SLA
System Software
1 25 (69.44%) Active Directory
2 6 (16.67%) Hyper-V
2 6 (16.67%) VMware Infrastructure
Systems Management
1 5 (13.89%) Norton AntiVirus
1 5 (13.89%) Symantec Endpoint Protection
2 1 (2.78%) NetBackup
2 1 (2.78%) SCCM
Vendors
1 17 (47.22%) Microsoft
2 7 (19.44%) VMware
3 5 (13.89%) Altiris
3 5 (13.89%) Symantec
4 4 (11.11%) Cisco
5 3 (8.33%) Citrix
6 1 (2.78%) Avaya
6 1 (2.78%) HP
6 1 (2.78%) Mitel
6 1 (2.78%) ProCurve
6 1 (2.78%) Red Box
6 1 (2.78%) Siemens
6 1 (2.78%) WatchGuard