The median annual salary for a 2nd Line Support Analyst was £30,000 in advertised job vacancies in the East of England during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / East of England
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 236 235 271
Rank change year-on-year -1 +36  
Permanent jobs requiring a 2nd Line Support Analyst 26 29 27
As % of all permanent IT jobs advertised in the East of England 0.42% 0.43% 0.33%
As % of the Job Titles category 0.43% 0.45% 0.34%
Number of salaries quoted 25 24 23
Median salary £30,000 £24,250 £26,000
Median salary % change year-on-year +23.71% -6.73%  
90% offered a salary of more than £23,000 £20,000 £21,500
10% offered a salary of more than £42,500 £35,500 £28,000
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 6051 6484 7998
As % of all permanent IT job vacancies advertised in the East of England 97.20% 96.19% 97.48%
Number of salaries quoted 4956 5512 6599
Median salary £45,000 £45,000 £40,500
Median salary % change year-on-year - +11.11%  
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the East of England.

Salary trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support Analyst in the East of England over the 3 months to 26 June 2017.

Salary histogram for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +3 21 £30,000 +39.53% 2
Cambridgeshire -16 3 £27,000 -
Essex -15 1 £27,000 -22.85%
Suffolk - 1 £21,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 26 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support Analyst in the job title.

1 39 (81.25%) Windows
2 37 (77.08%) Active Directory
3 30 (62.50%) Windows 7
4 29 (60.42%) MS Exchange
5 26 (54.17%) Microsoft
6 24 (50.00%) Windows Server
7 20 (41.67%) Windows Server 2012
7 20 (41.67%) Windows Server 2008
7 20 (41.67%) Cisco Certification
7 20 (41.67%) CCNA
8 19 (39.58%) Windows XP
9 17 (35.42%) Cisco
9 17 (35.42%) MCP
10 16 (33.33%) Microsoft Certification
10 16 (33.33%) A+ Certification
10 16 (33.33%) MCTS
11 11 (22.92%) Office 365
11 11 (22.92%) Microsoft Office
11 11 (22.92%) Wireless
12 7 (14.58%) Windows 10
12 7 (14.58%) Problem Management
12 7 (14.58%) Firewall
13 6 (12.50%) SQL
13 6 (12.50%) Analytical Skills
13 6 (12.50%) Skype for Business
14 5 (10.42%) Incident Management
14 5 (10.42%) ITIL
15 4 (8.33%) LAN
15 4 (8.33%) ERP
15 4 (8.33%) WAN

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (60.42%) MS Exchange
2 6 (12.50%) Skype for Business
3 3 (6.25%) Exchange Server 2010
4 1 (2.08%) Apache
4 1 (2.08%) IIS
Applications
1 11 (22.92%) Microsoft Office
Business Applications
1 2 (4.17%) Dynamics AX
Cloud Services
1 11 (22.92%) Office 365
2 2 (4.17%) Amazon AWS
2 2 (4.17%) Cloud Computing
3 1 (2.08%) SaaS
Communications & Networking
1 11 (22.92%) Wireless
2 7 (14.58%) Firewall
3 4 (8.33%) DHCP
3 4 (8.33%) DNS
3 4 (8.33%) LAN
3 4 (8.33%) WAN
4 3 (6.25%) TCP/IP
5 2 (4.17%) Remote Desktop
5 2 (4.17%) Skype
5 2 (4.17%) VoIP
5 2 (4.17%) VPN
Database & Business Intelligence
1 3 (6.25%) SQL Server
2 2 (4.17%) SQL Server 2005
2 2 (4.17%) SQL Server 2008
3 1 (2.08%) SQL Server Reporting Services
Development Applications
1 3 (6.25%) JIRA
General
1 1 (2.08%) Finance
1 1 (2.08%) Multimedia
1 1 (2.08%) Telecoms
Miscellaneous
1 6 (12.50%) Analytical Skills
2 2 (4.17%) Data Centre
2 2 (4.17%) Handset
2 2 (4.17%) iPhone
2 2 (4.17%) Management Information System
Operating Systems
1 39 (81.25%) Windows
2 30 (62.50%) Windows 7
3 24 (50.00%) Windows Server
4 20 (41.67%) Windows Server 2008
4 20 (41.67%) Windows Server 2012
5 19 (39.58%) Windows XP
6 7 (14.58%) Windows 10
7 3 (6.25%) Linux
8 2 (4.17%) Android
8 2 (4.17%) Mac OS
8 2 (4.17%) Red Hat Enterprise Linux
8 2 (4.17%) Windows 8
Processes & Methodologies
1 7 (14.58%) Problem Management
2 5 (10.42%) Incident Management
2 5 (10.42%) ITIL
3 4 (8.33%) ERP
3 4 (8.33%) Network Monitoring
4 3 (6.25%) Asset Management
4 3 (6.25%) Creative Problem-Solving
4 3 (6.25%) Data Security
4 3 (6.25%) Time Management
5 2 (4.17%) Information Security
5 2 (4.17%) Line Management
5 2 (4.17%) Mentoring
6 1 (2.08%) Business Continuity
6 1 (2.08%) Change Management
6 1 (2.08%) IT Governance
6 1 (2.08%) Service Delivery
6 1 (2.08%) Service Management
6 1 (2.08%) Software Delivery
Programming Languages
1 6 (12.50%) SQL
2 2 (4.17%) PowerShell
3 1 (2.08%) PL/SQL
Qualifications
1 20 (41.67%) CCNA
1 20 (41.67%) Cisco Certification
2 17 (35.42%) MCP
3 16 (33.33%) A+ Certification
3 16 (33.33%) MCTS
3 16 (33.33%) Microsoft Certification
4 4 (8.33%) CCNP
5 2 (4.17%) Degree
6 1 (2.08%) ITIL Certification
Quality Assurance & Compliance
1 3 (6.25%) SLA
2 2 (4.17%) QA
System Software
1 37 (77.08%) Active Directory
2 3 (6.25%) VMware Infrastructure
3 2 (4.17%) Hyper-V
3 2 (4.17%) Terminal Services
3 2 (4.17%) VMware ESXi
3 2 (4.17%) VMware Workstation
3 2 (4.17%) vSphere
3 2 (4.17%) XenApp
Systems Management
1 2 (4.17%) vCenter Server
2 1 (2.08%) Norton AntiVirus
2 1 (2.08%) Symantec Endpoint Protection
Vendors
1 26 (54.17%) Microsoft
2 17 (35.42%) Cisco
3 4 (8.33%) Aruba
3 4 (8.33%) SolarWinds
3 4 (8.33%) VMware
4 3 (6.25%) Citrix
5 1 (2.08%) Altiris
5 1 (2.08%) Avaya
5 1 (2.08%) Siemens
5 1 (2.08%) Symantec
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 11 hours ago
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: From £23,000 to £28,000 per annum
Posted: 5 days ago