The median annual salary for a 2nd Line Support Analyst was £30,000 in advertised job vacancies in the East of England during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / East of England
Rank 220 265 247
Rank change year-on-year +45 -18  
Permanent jobs requiring a 2nd Line Support Analyst 22 10 29
As % of all permanent IT jobs advertised in the East of England 0.37% 0.14% 0.39%
As % of the Job Titles category 0.38% 0.14% 0.41%
Number of salaries quoted 17 9 27
Median salary £30,000 £27,500 £27,500
Median salary % change year-on-year +9.09% -  
UK excluding London median salary £25,000 £26,500 £24,250
% change year-on-year -5.66% +9.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 5775 7042 7151
As % of all permanent IT job vacancies advertised in the East of England 96.07% 96.28% 97.31%
Number of salaries quoted 4619 5689 5743
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.44% +2.35%  
90% offered a salary of more than £25,000 £26,500 £25,000
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the East of England.

Salary trend for 2nd Line Support Analyst in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 15 £30,000 +9.09% 2
Bedfordshire +17 4 £26,500 -11.66%
Cambridgeshire +16 3 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 23 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support Analyst in the job title.

1 28 (80.00%) Windows
2 26 (74.29%) Active Directory
3 22 (62.86%) Microsoft
4 19 (54.29%) Windows 7
5 18 (51.43%) MS Excel
6 14 (40.00%) MS Exchange
6 14 (40.00%) Windows Server
7 12 (34.29%) Windows Server 2008
7 12 (34.29%) Windows Server 2012
8 9 (25.71%) Problem Management
8 9 (25.71%) Windows XP
9 8 (22.86%) MCP
9 8 (22.86%) SQL Server
9 8 (22.86%) CCNA
9 8 (22.86%) Cisco
9 8 (22.86%) Cisco Certification
9 8 (22.86%) Microsoft Certification
9 8 (22.86%) A+ Certification
9 8 (22.86%) MCTS
9 8 (22.86%) Windows 10
10 7 (20.00%) Office 365
10 7 (20.00%) SQL
11 6 (17.14%) MS Office
11 6 (17.14%) ITIL
11 6 (17.14%) DNS
11 6 (17.14%) SLA
12 5 (14.29%) DHCP
12 5 (14.29%) Incident Management
13 4 (11.43%) Degree
13 4 (11.43%) Analytical Skills

2nd Line Support Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (40.00%) MS Exchange
2 2 (5.71%) Exchange Server 2010
2 2 (5.71%) Skype for Business
3 1 (2.86%) IIS
Applications
1 18 (51.43%) MS Excel
2 6 (17.14%) MS Office
Business Applications
1 1 (2.86%) Dynamics AX
Cloud Services
1 7 (20.00%) Office 365
2 2 (5.71%) Amazon AWS
2 2 (5.71%) Cloud Computing
3 1 (2.86%) Microsoft Azure
Communications & Networking
1 6 (17.14%) DNS
2 5 (14.29%) DHCP
3 4 (11.43%) VPN
4 3 (8.57%) Remote Desktop
5 2 (5.71%) Firewall
5 2 (5.71%) Skype
5 2 (5.71%) TCP/IP
5 2 (5.71%) Wireless
6 1 (2.86%) Internet
6 1 (2.86%) LAN
6 1 (2.86%) VLAN
6 1 (2.86%) VoIP
6 1 (2.86%) WAN
6 1 (2.86%) WLAN
Database & Business Intelligence
1 8 (22.86%) SQL Server
2 2 (5.71%) SQL Server Reporting Services
3 1 (2.86%) SQL Server 2005
3 1 (2.86%) SQL Server 2008
Development Applications
1 2 (5.71%) JIRA
General
1 2 (5.71%) Finance
2 1 (2.86%) Back Office
2 1 (2.86%) Retail
Libraries, Frameworks & Software Standards
1 4 (11.43%) .NET
Miscellaneous
1 4 (11.43%) Analytical Skills
2 2 (5.71%) Data Centre
2 2 (5.71%) Handset
2 2 (5.71%) Management Information System
3 1 (2.86%) Enterprise Software
3 1 (2.86%) iPhone
Operating Systems
1 28 (80.00%) Windows
2 19 (54.29%) Windows 7
3 14 (40.00%) Windows Server
4 12 (34.29%) Windows Server 2008
4 12 (34.29%) Windows Server 2012
5 9 (25.71%) Windows XP
6 8 (22.86%) Windows 10
7 2 (5.71%) Linux
7 2 (5.71%) Mac OS
7 2 (5.71%) Red Hat Enterprise Linux
7 2 (5.71%) Windows 8
8 1 (2.86%) Android
8 1 (2.86%) Apple iOS
Processes & Methodologies
1 9 (25.71%) Problem Management
2 6 (17.14%) ITIL
3 5 (14.29%) Incident Management
4 3 (8.57%) ERP
4 3 (8.57%) Project Management
4 3 (8.57%) Software Testing
5 2 (5.71%) Asset Management
5 2 (5.71%) Business Continuity
5 2 (5.71%) Creative Problem-Solving
5 2 (5.71%) Data Security
5 2 (5.71%) Information Security
5 2 (5.71%) IT Governance
5 2 (5.71%) Line Management
5 2 (5.71%) Mentoring
5 2 (5.71%) Service Management
5 2 (5.71%) Software Delivery
5 2 (5.71%) Time Management
6 1 (2.86%) Document Management
6 1 (2.86%) Stakeholder Management
6 1 (2.86%) Workflow
Programming Languages
1 7 (20.00%) SQL
2 3 (8.57%) C#
2 3 (8.57%) PowerShell
3 1 (2.86%) VB
Qualifications
1 8 (22.86%) A+ Certification
1 8 (22.86%) CCNA
1 8 (22.86%) Cisco Certification
1 8 (22.86%) MCP
1 8 (22.86%) MCTS
1 8 (22.86%) Microsoft Certification
2 4 (11.43%) Degree
Quality Assurance & Compliance
1 6 (17.14%) SLA
2 2 (5.71%) QA
System Software
1 26 (74.29%) Active Directory
2 3 (8.57%) VMware Infrastructure
3 2 (5.71%) Hyper-V
3 2 (5.71%) Terminal Services
3 2 (5.71%) VMware ESXi
3 2 (5.71%) VMware Workstation
3 2 (5.71%) vSphere
Systems Management
1 1 (2.86%) SCCM
Vendors
1 22 (62.86%) Microsoft
2 8 (22.86%) Cisco
3 3 (8.57%) VMware
4 1 (2.86%) Apple
4 1 (2.86%) CheckPoint
4 1 (2.86%) Citrix
4 1 (2.86%) Thunderhead
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Posted: Yesterday