Customer Service Contracts in Guildford

Customer Service
Surrey > Guildford

The table below provides summary statistics for contract job vacancies advertised in Guildford requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 7 - -
Rank change year-on-year - - -
Contract jobs citing Customer Service 7 0 0
As % of all contract jobs advertised in Guildford 16.67% - -
As % of the Processes & Methodologies category 17.07% - -
Number of daily rates quoted 2 0 0
Median daily rate (50th Percentile) £250 - -
Surrey median daily rate £175 £235 £173
% change year-on-year -25.43% +36.23% -31.00%
Number of hourly rates quoted 5 0 0
10th Percentile £22.00 - -
25th Percentile £25.00 - -
Median hourly rate £28.00 - -
75th Percentile - - -
90th Percentile £31.45 - -
Surrey median hourly rate £24.66 £13.50 -
% change year-on-year +82.67% - -

All Process and Methodology Skills
Guildford

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Guildford.

Contract vacancies with a requirement for process or methodology skills 41 63 43
As % of all contract IT jobs advertised in Guildford 97.62% 75.90% 78.18%
Number of daily rates quoted 25 52 32
10th Percentile £250 £215 £266
25th Percentile £325 £429 £406
Median daily rate (50th Percentile) £508 £513 £520
Median % change year-on-year -0.98% -1.44% +20.58%
75th Percentile £581 £550 £620
90th Percentile £588 £763 £738
Surrey median daily rate £470 £500 £514
% change year-on-year -6.00% -2.68% +2.75%
Number of hourly rates quoted 7 9 0
10th Percentile £23.00 - -
25th Percentile £26.50 £11.71 -
Median hourly rate £28.00 £12.43 -
Median % change year-on-year +125.35% - -
75th Percentile - £13.14 -
90th Percentile £30.30 £18.75 -
Surrey median hourly rate £26.33 £20.50 £45.00
% change year-on-year +28.41% -54.44% +87.50%

Customer Service
Job Vacancy Trend in Guildford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Guildford.

Job vacancy trend for Customer Service in Guildford

Customer Service
Contractor Daily Rate Trend in Guildford

3-month moving average daily rate quoted in jobs citing Customer Service in Guildford.

Daily rate trend for Customer Service in Guildford

Customer Service
Contractor Hourly Rate Trend in Guildford

3-month moving average hourly rates quoted in jobs citing Customer Service in Guildford.

Hourly rate trend for Customer Service in Guildford

Customer Service
Co-occurring Skills and Capabilities in Guildford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (28.57%) Microsoft Office
Communications & Networking
1 3 (42.86%) Remote Desktop
2 2 (28.57%) Softphone
General
1 4 (57.14%) Social Skills
2 3 (42.86%) Analytical Skills
3 2 (28.57%) Finance
Job Titles
1 3 (42.86%) 2nd Line Support
2 2 (28.57%) Analyst
2 2 (28.57%) Deployment Engineer
2 2 (28.57%) IT Analyst
2 2 (28.57%) IT Support
2 2 (28.57%) Service Analyst
2 2 (28.57%) Service Desk Analyst
2 2 (28.57%) Windows Deployment Engineer
2 2 (28.57%) Windows Engineer
3 1 (14.29%) 2nd Line Engineer
3 1 (14.29%) 2nd Line Support Engineer
3 1 (14.29%) IT Engineer
3 1 (14.29%) IT Support Engineer
3 1 (14.29%) Support Engineer
Miscellaneous
1 2 (28.57%) Enterprise Software
Operating Systems
1 7 (100.00%) Windows
2 5 (71.43%) Windows 10
Processes & Methodologies
1 5 (71.43%) Problem-Solving
2 4 (57.14%) ITIL
2 4 (57.14%) Service Delivery
3 2 (28.57%) Desktop Virtualisation
3 2 (28.57%) Migration
3 2 (28.57%) Ticket Management
4 1 (14.29%) Incident Management
4 1 (14.29%) Service Management
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 3 (42.86%) ITIL Certification
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 1 (14.29%) Active Directory
1 1 (14.29%) VMware Infrastructure
Vendors
1 2 (28.57%) Microsoft
2 1 (14.29%) Citrix
2 1 (14.29%) VMware