17 of 17 Customer Service Jobs in Guildford

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone who … has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

At Person Centred Software, we're committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you'll be the welcoming first point of contact for our customers - answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You'll guide them … understanding their needs. Answer basic product queries and troubleshoot simple issues. Collect key details to ensure smooth handovers to other members of the Support team. Maintain ownership of the customer's request until it's resolved or escalated. Provide clear, friendly, and professional guidance on using our products and solutions where possible. Direct customers to resources, best practices, and … self-help tools to empower them. Log interactions and feedback to help improve our services and products. Maintain a positive, professional tone in every customer interaction. What You'll Bring Experience in a customer service or support role, ideally in a SaaS or technology setting. Excellent communication skills and a natural ability to make customers feel valued. More ❯

of our consultancy services to customers. Using Bytes Standard Project Management methodology and toolsets, the role holder will provide professional administrative support and assistance across various aspects of the service delivery process, such as scheduling customer engagements, managing resources and timelines, and ensuring high-quality outcomes. The coordinator acts as a central point of contact between the consultancy … team, customers, and account managers, facilitating effective communication and collaboration. They may also be responsible for monitoring project progress, identifying and resolving issues, and maintaining customer satisfaction. KEY RESPONSIBILITIES: Ensure all new engagements are created within the appropriate toolsets, have the necessary paperwork in place and are allocated to the appropriate consultancy and project management resources. Coordinate with customers … enjoy working in an environment that requires continuous learning and development Ability to take ownership of tasks and drive the team objective forward. Excellent verbal and written communication with customer service/facing skills More ❯

teams to help them achieve and exceed their sales targets. Administrative Support : Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently. Customer Support : Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence : Ensure all processes are followed correctly to maintain operational … excellence and efficiency. Reporting and Documentation : Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. Continuous Improvement : Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: Be the primary point of contact for incoming queries and requests from customers and internal departments, ensuring responses are provided within our standard … hour SLA. Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals. Ensure accurate processing of all orders and invoicing in accordance with operational procedures. Advise customers on licensing procedures and discuss purchasing options. Register deals for qualifying opportunities and understand how to maximise gross profit. Train customers and new starters on vendor More ❯

days holiday plus 8 days for Bank Holiday Optional Private Health Insurance This role demands a friendly self motivated individual with a strong technical aptitude, able to provide excellent customer service. If this role of Technical SupportEngineer is of interest simply click apply or if you have any further questions, please contact David Thompson at Orion Electrotech Reading. Due More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

test, commission, and maintain security systems to NSI standards Work with intruder alarms, CCTV (IP & analogue), access control, and intercoms Liaise professionally with clients on-site Complete accurate reports, service notes, and documentation Participate in the call-out rota (additional pay) Maintain high standards of work and represent the company positively Requirements: Essential: Minimum 5 years’ experience in the … security industry Experience with systems such as Texecom, Scantronic, Ajax, Hikvision, Dahua, and Paxton Full UK Driving Licence (clean) Strong communication and customer service skills Able to work independently and as part of a team Comfortable working at heights Desirable: BTEC or equivalent in electronic security systems IPAF certification Advanced IT skills (particularly for IP-based systems) What … s on Offer: Paid overtime and call-out retainer 28 days holiday (incl. bank holidays), rising to 33 with service Private Health Insurance (after qualifying period) Health Shield cashback scheme Additional leave over Christmas Salary Sacrifice Pension Scheme Cycle to Work Scheme Electric Car Scheme More ❯

an on-call Rota Good written and verbal communication skills Capable of working in a team as well as on your own Ability to communicate effectively with clients Excellent customer service skills Experience with IP CCTV and Access Control systems is advantageous however not essential Advanced skills such as commissioning are advantageous however not essential What we offer More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, the company are committed to driving excellence through cutting-edge technology and exceptional customer service. Join them as they continue to push the boundaries of what's possible in the world of aviation training and simulation. Duties Texturing buildings, vehicles, aircraft and characters More ❯

If you've ever helped a customer at the pharmacy counter, explained a prescription clearly, or solved a tricky stock query under pressure - you already have the skills we're looking for. At Person Centred Software, we're transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system. As a Product Support Advisor … phone. Support customers using our eMAR product, helping them navigate features and resolve issues. Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer informed. Explain product features and guide customers step-by-step, just like you would when advising on prescriptions or over-the-counter products. Share tips, best practices, and self … for every customer. Spot patterns in questions or problems and suggest improvements. Gather feedback to help us make our products even better. What You'll Bring Experience in a customer-facing role - such as pharmacy dispenser, pharmacy advisor, retail assistant, or healthcare customer service. Strong listening skills and the ability to explain things clearly and patiently. A logical More ❯

This could be your next career move. We're on the lookout for a Regional Manager to lead multiple stores across Sussex, Surrey, Hampshire, and Dorset for a growing, customer-focused tech retailer. This is a fantastic opportunity to join a business that values innovation, autonomy, and people development. What you'll be doing: As Regional Manager, you'll … take full ownership of your region-leading, coaching, and supporting Store Managers to deliver commercial success and top-tier customer service. You'll focus on driving sales, building high-performing teams, and ensuring operational excellence across every site. You'll be part of a leadership team that values your input, trusts your expertise, and gives you the freedom to … management, ideally in a target-driven setting A motivational leader with a clear passion for developing people and driving performance Strong commercial awareness with the ability to balance sales, service, and team engagement Experience in tech or telecoms retail is an advantage, but not essential A self-starter who thrives with autonomy and is confident making decisions Why join More ❯

client is looking for an experienced Security Installation Engineer to join our team. Youll be responsible for installing, commissioning, and maintaining security systems to NSI standards, while providing excellent service and support to our clients. This is a fantastic opportunity to join a well-established company that values professionalism, technical expertise, and long-term relationships with both staff and … with NSI standards. The role exists to safeguard customers people, property, and assets by ensuring that solutions are installed effectively, maintained to industry best practice, and supported with excellent customer service. The Engineer acts as a trusted representative of the company, combining technical expertise with professionalism to build lasting client relationships. Main responsibilities: The role ofSecurity Installation Engineerwill involve … but is not limited to, the following responsibilities: Install, test, and commission security systems to NSI standards. Liaise with customers in a polite, professional, and customer-focused manner. Accurately record installation details, service notes, and technical information. Participate in the out-of-hours call-out rota. Support management in maintaining consistently high standards across all projects. Represent the More ❯

Role: Looking for an experienced Security Installation Engineer to join our team. You’ll be responsible for installing, commissioning, and maintaining security systems to NSI standards, while providing excellent service and support to our clients. This is a fantastic opportunity to join a well-established company that values professionalism, technical expertise, and long-term relationships with both staff and … with NSI standards. The role exists to safeguard customers’ people, property, and assets by ensuring that solutions are installed effectively, maintained to industry best practice, and supported with excellent customer service. The Engineer acts as a trusted representative of the company, combining technical expertise with professionalism to build lasting client relationships. Main responsibilities:- The role of Security Installation Engineer … will involve, but is not limited to, the following responsibilities:- Install, test, and commission security systems to NSI standards. Liaise with customers in a polite, professional, and customer-focused manner. Accurately record installation details, service notes, and technical information. Participate in the out-of-hours call-out rota. Support management in maintaining consistently high standards across all projects. More ❯

the Hampshire, Berkshire and Surrey region. This is a fantastic opportunity for someone who thrives in a field-based role, enjoys technical challenges, and is passionate about delivering excellent customer service. You'll be supporting contracts such within Commercial, Educational and Legal settings, as well as other key clients, through a mix of remote support, maintenance visits, and system … installations. Key Responsibilities Deliver on-site AV system installation, commissioning, and maintenance. Provide 1st and 2nd line technical support remotely to help minimise downtime. Respond to emergency and scheduled service calls, diagnosing and resolving faults on-site. Set up and configure audio-visual systems including mixers, amplifiers, infrared technology, microphones, and cabling. Ensure all work is completed to a … high standard and in line with ISO processes and procedures. Maintain accurate records of service history and installation works. Build positive and professional relationships with end-users and client representatives. What We're Looking For Experience: Minimum 3 years in AV engineering, maintenance, or a technical field service role. Technical Skills: Strong hands-on experience with audio-visual More ❯

Business Development Manager - Freight My client is a forward-thinking distribution service provider who is truly dedicated to delivering seamless solutions and outstanding customer service. With a fantastic level of longevity with their current employees, they offer exciting learning and progression opportunities, and they are looking forward to welcoming someone new to the Sales Team. Are you a … pipeline. Preparing and delivering tailored sales presentations, quotes, and solutions to prospective customers. Attending industry events, trade shows, and networking opportunities to generate leads. Working with internal freight and customer support teams to ensure a smooth onboarding and handover of new clients. Contributing to sales forecasts and updating management on progress against revenue goals. Managing your own schedule effectively … for winning new business. Proven new business sales ability - confident in lead generation, prospecting, and closing deals. Strong knowledge of sea and/or air freight operations, pricing, and service options. CRM proficiency and ability to manage a pipeline, keep accurate records, and use data to drive decisions. Effective time management, ability to self-manage workload, travel schedule, and More ❯