4 of 4 Customer Service Jobs in Guildford

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team … members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries More ❯

Specialist role at Talogy is primarily responsible for supporting customers and colleagues throughout various stages of client projects. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to ensure effective setup of client … Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. Providing technical support to client projects as assigned. Running managed-service projects on Talogy platforms with limited support, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an end-to-end service. Supporting … software/product/platform issues, and liaising with clients to get these resolved in a timely manner. Providing feedback on client implementations to colleagues in other departments. Meeting service level agreements (SLAs) in their region. Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir. More ❯

settings, and providing training. Assisting with the launching of new clients. Working with third-party partners to resolve issues with API integrations. This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. If this role is of interest More ❯

Customer Support Executive Guildford, Surrey £22,000 - £27,000 plus benefits Whats On Offer Pension Scheme Free Parking Healthcare Scheme Employee Discount Store Discount Company Events Our client is a highly successful technology focused business, and they are looking to recruit a Customer Support Executive to join their team in Guildford. As the Customer Support Executive, youll … be a key part of their team, helping to drive the success of the company and ensuring every customer has a positive experience with them. This is an ideal entry-level opportunity for a Customer Support Executive who is customer-focused, IT-savvy, and eager to learn all aspects of business operations. Youll play a crucial role … in supporting their sales function while gaining hands-on experience across warehouse operations, purchasing, quoting, and customer service. This role is perfect for someone who is enthusiastic about developing a career in business or sales and wants to build a strong foundation in a commercial environment. Bluetree Recruits Ltd is an Equal Opportunities Employer and acts as an Employment More ❯