Customer Journey Map Contract Job Trends in the Midlands

Customer Journey Mapping
England > Midlands

The table below provides summary statistics and contractor rates for jobs advertised in the Midlands requiring Customer Journey Map skills. It covers contract job vacancies from the 6 months leading up to 25 September 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 180 144 130
Rank change year-on-year -36 -14 +15
Contract jobs citing Customer Journey Map 11 2 3
As % of all contract jobs in the Midlands 0.22% 0.075% 0.11%
As % of the Processes & Methodologies category 0.27% 0.085% 0.13%
Number of daily rates quoted 6 1 1
10th Percentile £392 - -
25th Percentile £401 £455 -
Median daily rate (50th Percentile) £408 £460 £500
Median % change year-on-year -11.41% -8.00% +11.11%
75th Percentile £506 £465 -
90th Percentile £544 - -
England median daily rate £475 £450 £525
% change year-on-year +5.56% -14.29% -8.70%

All Process & Methodology Skills
Midlands

Customer Journey Map falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the Midlands.

Contract vacancies with a requirement for process or methodology skills 4,066 2,345 2,262
As % of all contract IT jobs advertised in the Midlands 82.17% 88.06% 82.95%
Number of daily rates quoted 2,323 1,520 1,426
10th Percentile £310 £250 £259
25th Percentile £406 £363 £375
Median daily rate (50th Percentile) £475 £465 £500
Median % change year-on-year +2.15% -7.00% -
75th Percentile £576 £575 £600
90th Percentile £675 £658 £699
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 393 185 72
10th Percentile £13.01 £13.73 £13.59
25th Percentile £14.56 £17.87 £15.22
Median hourly rate £21.00 £21.39 £22.05
Median % change year-on-year -1.82% -2.97% -19.84%
75th Percentile £37.50 £26.51 £43.06
90th Percentile £61.00 £42.13 £55.00
England median hourly rate £42.00 £25.15 £43.00
% change year-on-year +67.00% -41.51% -2.05%

Customer Journey Map
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of contract IT job postings citing Customer Journey Map relative to all contract IT jobs advertised in the Midlands.

Customer Journey Map job vacancy trend in the Midlands

Customer Journey Map
Daily Rate Trend in the Midlands

Contractor daily rate distribution trend for jobs in the Midlands citing Customer Journey Map.

Contractor daily rate distribution trend for jobs in the Midlands citing Customer Journey Map

Customer Journey Map
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Customer Journey Map in the Midlands over the 6 months to 25 September 2026.

Daily rate histogram for Customer Journey Map in the Midlands

Customer Journey Map
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Journey Map within the Midlands region over the 6 months to 25 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -31 10 £408 -11.41% 2
East Midlands - 1 £388 - 1
Customer Journey Map
England

Customer Journey Map
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (9.09%) Confluence
Business Applications
1 1 (9.09%) Salesforce CRM
Development Applications
1 1 (9.09%) JIRA
General
1 7 (63.64%) Social Skills
2 4 (36.36%) Analytical Skills
2 4 (36.36%) Retail
3 2 (18.18%) Automotive
4 1 (9.09%) Banking
4 1 (9.09%) Documentation Skills
4 1 (9.09%) Law
4 1 (9.09%) Local Government
4 1 (9.09%) Retail Banking
Job Titles
1 8 (72.73%) Analyst
1 8 (72.73%) Business Analyst
2 1 (9.09%) Agile Business Analyst
2 1 (9.09%) Agile Product Owner
2 1 (9.09%) Banking Analyst
2 1 (9.09%) Business Change Analyst
2 1 (9.09%) Business Change Business Analyst
2 1 (9.09%) Change Analyst
2 1 (9.09%) Product Analyst
2 1 (9.09%) Product Business Analyst
2 1 (9.09%) Product Owner
2 1 (9.09%) Retail Banking Business Analyst
2 1 (9.09%) Technical Analyst
2 1 (9.09%) Technical Business Analyst
2 1 (9.09%) User Researcher
Miscellaneous
1 1 (9.09%) Product Ownership
Processes & Methodologies
1 11 (100.00%) Journey Map
2 7 (63.64%) Workshop Facilitation
3 6 (54.55%) Stakeholder Management
4 5 (45.45%) CRM
4 5 (45.45%) Digital Transformation Programme
4 5 (45.45%) Requirements Gathering
5 4 (36.36%) Business Analysis
5 4 (36.36%) Customer Experience
5 4 (36.36%) Customer Insight
5 4 (36.36%) Problem-Solving
5 4 (36.36%) Service Design
5 4 (36.36%) User Stories
6 3 (27.27%) Requirements Workshops
6 3 (27.27%) Stakeholder Engagement
7 2 (18.18%) Backlog Refinement
7 2 (18.18%) Business Case
7 2 (18.18%) Conflict Resolution
7 2 (18.18%) Continuous Improvement
7 2 (18.18%) Process Improvement
7 2 (18.18%) Project Delivery
Quality Assurance & Compliance
1 1 (9.09%) Actionable Recommendations
Vendors
1 1 (9.09%) Salesforce