Head of Customer Services Contract Job Trends in the Midlands
Head of Customer Service
England > Midlands
As of 4 November 2026, there is not enough information available from job vacancies posted within the last 6 months to determine the median Head of Customer Service daily rate in the Midlands.
| 6 months to 4 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 196 | - | - |
| Rank change year-on-year | - | - | - |
| Contract Head of Customer Services jobs | 1 | 0 | 0 |
| As % of all contract jobs in the Midlands | 0.020% | - | - |
| As % of the Job Titles category | 0.023% | - | - |
| Number of daily rates quoted | 0 | 0 | 0 |
| Median daily rate (50th Percentile) | - | - | - |
| England median daily rate | - | - | - |
All Contract IT Job Roles
Midlands
For comparison with the information above, the following table provides summary statistics for all contract IT job adverts in the Midlands matching a recognised job title. The table also shows what proportion of all contract IT job adverts they make up.
| 6 months to 4 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Contract job adverts in the Midlands matching a recognised job title | 4,425 | 2,611 | 2,459 |
| % of contract job adverts matching a recognised job title | 88.68% | 89.73% | 92.76% |
| Number of daily rates quoted | 2,421 | 1,717 | 1,526 |
| 10th Percentile | £310 | £232 | £236 |
| 25th Percentile | £410 | £361 | £363 |
| Median daily rate (50th Percentile) | £485 | £475 | £500 |
| Median % change year-on-year | +2.11% | -5.00% | +5.26% |
| 75th Percentile | £600 | £575 | £588 |
| 90th Percentile | £675 | £650 | £688 |
| England median daily rate | £525 | £510 | £525 |
| % change year-on-year | +2.94% | -2.86% | -2.33% |
| Number of hourly rates quoted | 464 | 174 | 96 |
| 10th Percentile | £13.08 | £13.69 | £12.64 |
| 25th Percentile | £14.56 | £17.35 | £15.00 |
| Median hourly rate | £20.62 | £25.00 | £23.82 |
| Median % change year-on-year | -17.54% | +4.95% | +19.10% |
| 75th Percentile | £30.26 | £30.25 | £33.80 |
| 90th Percentile | £53.75 | £48.20 | £50.00 |
| England median hourly rate | £41.00 | £25.15 | £41.00 |
| % change year-on-year | +63.02% | -38.66% | -10.64% |
Head of Customer Services Job Vacancy Trend in the Midlands
Historical trend showing the proportion of contract Head of Customer Services job postings relative to all contract IT jobs advertised in the Midlands.
Head of Customer Services Daily Rate Trend in the Midlands
Contractor daily rate distribution trend for Head of Customer Services job vacancies in the Midlands.
Head of Customer Services Contract Job Locations in the Midlands
The table below looks at the demand and provides a guide to the median contractor rates quoted in Head of Customer Services jobs within the Midlands region over the 6 months to 4 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| West Midlands | - | 1 | - | - | |
| Head of Customer Services England |
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Head of Customer Services Skill Set Top 15 Co-Occurring Skills & Capabilities in the Midlands
For the 6 months to 4 November 2026, Head of Customer Services contract job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract Head of Customer Services job ads across the Midlands region.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Continuous Improvement | 100.0% | 1 |
| 1 | CRM | 100.0% | 1 |
| 1 | Customer Experience | 100.0% | 1 |
| 1 | Customer Service | 100.0% | 1 |
| 1 | Decision-Making | 100.0% | 1 |
| 1 | E-Commerce | 100.0% | 1 |
| 1 | ERP | 100.0% | 1 |
| 1 | Microsoft Excel | 100.0% | 1 |
| 1 | NetSuite | 100.0% | 1 |
| 1 | Order Management | 100.0% | 1 |
| 1 | People Management | 100.0% | 1 |
| 1 | Problem-Solving | 100.0% | 1 |
| 1 | Process Improvement | 100.0% | 1 |
| 1 | Service Delivery | 100.0% | 1 |
| 1 | Service Management | 100.0% | 1 |
Head of Customer Services Skill Set Co-Occurring Skills & Capabilities in the Midlands by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Applications
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft Excel | 100.0% | 1 |