Period
to 21 February 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Midlands
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 61 69 58
Rank change year-on-year +8 -11 +23
Contract jobs citing Service Management 257 228 243
As % of all contract IT jobs advertised in the Midlands 3.23% 2.62% 2.88%
As % of the Processes & Methodologies category 3.88% 3.18% 3.58%
Number of daily rates quoted 144 144 135
Midlands median daily rate £400 £416 £400
Median daily rate % change year-on-year -3.81% +3.97% +18.52%
10th Percentile £254 £257 £233
90th Percentile £582 £563 £570
England median daily rate £425 £438 £425
% change year-on-year -2.86% +2.94% +6.25%
Number of hourly rates quoted 13 9 11
Midlands median hourly rate £12.01 £12.23 £15.00
Median hourly rate % change year-on-year -1.76% -18.50% +6.93%
10th Percentile £9.75 £9.86 £12.00
90th Percentile £69.30 £17.63 £22.00
England median hourly rate £17.00 £15.43 £15.00
% change year-on-year +10.21% +2.83% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,632 7,170 6,781
As % of all contract IT jobs advertised in the Midlands 83.35% 82.31% 80.43%
Number of daily rates quoted 4,189 4,452 3,966
Midlands median daily rate £400 £400 £388
Median daily rate % change year-on-year - +3.23% +6.16%
10th Percentile £248 £240 £250
90th Percentile £560 £550 £550
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.42%
Number of hourly rates quoted 235 223 203
Midlands median hourly rate £21.00 £18.50 £18.00
Median hourly rate % change year-on-year +13.51% +2.78% -2.70%
10th Percentile £11.00 £10.75 £10.65
90th Percentile £49.50 £41.40 £42.50
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +16.77%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the Midlands.

Contractor daily rate trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 21 February 2018.

Contractor daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the Midlands.

Contractor hourly rate trend for Service Management in the Midlands

Service Management
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 21 February 2018.

Contractor hourly rate histogram for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -6 140 £413 - 40
East Midlands +44 117 £365 -18.89% 25
Service Management
England

For the 6 months to 21 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for Service Management.

1 166 (64.59%) ITIL
2 63 (24.51%) Microsoft
3 57 (22.18%) Project Management
3 57 (22.18%) Service Delivery
3 57 (22.18%) ITSM
4 55 (21.40%) Agile Software Development
5 52 (20.23%) Windows
6 47 (18.29%) ITIL V3
7 45 (17.51%) Finance
8 34 (13.23%) Active Directory
9 33 (12.84%) SLA
10 32 (12.45%) SQL
11 31 (12.06%) Security Cleared
12 30 (11.67%) Linux
13 29 (11.28%) Stakeholder Management
13 29 (11.28%) Change Management
13 29 (11.28%) Incident Management
14 28 (10.89%) Problem Management
15 26 (10.12%) SC Cleared
15 26 (10.12%) Microsoft Azure
16 25 (9.73%) VMware
17 24 (9.34%) Matrix Organization
18 22 (8.56%) Citrix
18 22 (8.56%) Microsoft Office
18 22 (8.56%) ServiceNow
19 19 (7.39%) Oracle
19 19 (7.39%) WAN
20 18 (7.00%) SQL Server
20 18 (7.00%) DevOps
21 17 (6.61%) Service Design

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.67%) Tomcat
2 8 (3.11%) MS Exchange
3 6 (2.33%) IIS
4 5 (1.95%) Apache
4 5 (1.95%) Confluence
4 5 (1.95%) Elasticsearch
5 3 (1.17%) Blackberry Enterprise Server
6 2 (0.78%) Exchange Server 2010
7 1 (0.39%) Adobe Experience Manager
7 1 (0.39%) NetWeaver
7 1 (0.39%) Oracle Workflow
7 1 (0.39%) SharePoint
7 1 (0.39%) Skype for Business
Applications
1 22 (8.56%) Microsoft Office
2 7 (2.72%) Microsoft Excel
3 1 (0.39%) MS Visio
3 1 (0.39%) Spreadsheet
Business Applications
1 2 (0.78%) Oracle EBS R12
1 2 (0.78%) Oracle Payroll
1 2 (0.78%) PeopleSoft CRM
2 1 (0.39%) Oracle Applications
2 1 (0.39%) Oracle ERP
2 1 (0.39%) Remedy ITSM
2 1 (0.39%) SAP Hybris
2 1 (0.39%) SAP Payroll
Cloud Services
1 26 (10.12%) Microsoft Azure
2 16 (6.23%) Amazon AWS
3 6 (2.33%) PaaS
4 5 (1.95%) Amazon CloudWatch
4 5 (1.95%) Amazon EC2
4 5 (1.95%) Amazon ELB
4 5 (1.95%) Amazon S3
4 5 (1.95%) Office 365
4 5 (1.95%) Virtual Private Cloud
5 4 (1.56%) IaaS
6 3 (1.17%) Dropbox
6 3 (1.17%) Google Cloud Platform
7 2 (0.78%) Azure Active Directory
7 2 (0.78%) SaaS
8 1 (0.39%) Cloud Computing
8 1 (0.39%) Google Analytics
8 1 (0.39%) Scribe Online
Communications & Networking
1 19 (7.39%) WAN
2 16 (6.23%) Firewall
3 8 (3.11%) InfiniBand
3 8 (3.11%) Internet
3 8 (3.11%) SMS
4 6 (2.33%) DNS
4 6 (2.33%) TCP/IP
4 6 (2.33%) VPN
4 6 (2.33%) Wireless
5 5 (1.95%) HTTP
5 5 (1.95%) LAN
5 5 (1.95%) MPLS
5 5 (1.95%) OpenLDAP
5 5 (1.95%) OpenVPN
5 5 (1.95%) SSH
6 3 (1.17%) Cisco ASA
6 3 (1.17%) Cisco Nexus
6 3 (1.17%) DHCP
6 3 (1.17%) Intrusion Detection
6 3 (1.17%) Telnet
Database & Business Intelligence
1 18 (7.00%) SQL Server
2 14 (5.45%) Relational Database
3 12 (4.67%) DB2
4 9 (3.50%) RDBMS
5 7 (2.72%) BusinessObjects
5 7 (2.72%) SAP Data Services
6 5 (1.95%) Amazon RDS
6 5 (1.95%) PostgreSQL
7 3 (1.17%) MySQL
8 2 (0.78%) Azure SQL Database
8 2 (0.78%) Data Warehouse
9 1 (0.39%) Big Data
9 1 (0.39%) Oracle Reports
9 1 (0.39%) SQL Server Integration Services
9 1 (0.39%) SQLPlus
Development Applications
1 9 (3.50%) JIRA
2 5 (1.95%) Ant
2 5 (1.95%) Bitbucket
2 5 (1.95%) Git (software)
2 5 (1.95%) Jenkins
2 5 (1.95%) JUnit
2 5 (1.95%) Liquibase
2 5 (1.95%) Maven
2 5 (1.95%) SonarQube
2 5 (1.95%) Sonatype Nexus
3 3 (1.17%) Visual Studio
4 2 (0.78%) Team Foundation Server
5 1 (0.39%) Oracle Forms
General
1 45 (17.51%) Finance
2 6 (2.33%) Banking
2 6 (2.33%) Retail
3 4 (1.56%) Legal
4 3 (1.17%) Manufacturing
5 2 (0.78%) Billing
5 2 (0.78%) Local Government
5 2 (0.78%) Marketing
5 2 (0.78%) Telecoms
6 1 (0.39%) Aerospace
6 1 (0.39%) Automotive
6 1 (0.39%) Back Office
6 1 (0.39%) German Language
6 1 (0.39%) Publishing
6 1 (0.39%) Vietnamese Language
Job Titles
1 40 (15.56%) Service Manager
2 39 (15.18%) Analyst
3 27 (10.51%) Architect
4 25 (9.73%) Consultant
5 17 (6.61%) Delivery Manager
6 13 (5.06%) Services Delivery Manager
7 12 (4.67%) Applications Support
8 11 (4.28%) IT Manager
8 11 (4.28%) Support Analyst
9 10 (3.89%) ITIL Manager
9 10 (3.89%) Project Manager
9 10 (3.89%) Service Analyst
10 9 (3.50%) Desktop Support
10 9 (3.50%) Technical Specialist
11 8 (3.11%) 2nd Line Support
11 8 (3.11%) ITIL Service Manager
12 7 (2.72%) DevOps Engineer
12 7 (2.72%) IT Services Manager
12 7 (2.72%) IT Support
12 7 (2.72%) Linux Engineer
Libraries, Frameworks & Software Standards
1 7 (2.72%) REST
2 5 (1.95%) Elastic Stack
2 5 (1.95%) MCollective
3 4 (1.56%) .NET
4 2 (0.78%) LDAP
4 2 (0.78%) Software Packaging
5 1 (0.39%) AngularJS
5 1 (0.39%) CSS
5 1 (0.39%) EDIFACT
5 1 (0.39%) HTML
5 1 (0.39%) JSON
5 1 (0.39%) Middleware
5 1 (0.39%) SAP PI
5 1 (0.39%) SOAP
5 1 (0.39%) Web Services
5 1 (0.39%) X-Windows
Miscellaneous
1 15 (5.84%) Analytical Skills
2 12 (4.67%) Data Centre
3 10 (3.89%) Management Information System
4 9 (3.50%) Clustering
4 9 (3.50%) Derivative
4 9 (3.50%) Greenfield Project
5 8 (3.11%) Public Cloud
6 5 (1.95%) Linux Command Line
6 5 (1.95%) User Experience
7 4 (1.56%) CMDB
7 4 (1.56%) Mainframe
8 3 (1.17%) AS400
8 3 (1.17%) Fat Client
8 3 (1.17%) NHS
8 3 (1.17%) Thin Client
9 2 (0.78%) Algorithms
9 2 (0.78%) Computer Science
9 2 (0.78%) Data Structures
9 2 (0.78%) Enterprise Software
9 2 (0.78%) VLE
Operating Systems
1 52 (20.23%) Windows
2 30 (11.67%) Linux
3 14 (5.45%) CentOS
3 14 (5.45%) Red Hat Enterprise Linux
4 13 (5.06%) Windows Server
5 7 (2.72%) Windows 7
6 6 (2.33%) Windows Server 2012
7 3 (1.17%) Windows 10
7 3 (1.17%) Windows Server 2008
7 3 (1.17%) Windows XP
8 2 (0.78%) Unix
8 2 (0.78%) zOS
9 1 (0.39%) Apple iOS
9 1 (0.39%) SUSE
9 1 (0.39%) VMS
9 1 (0.39%) Windows 8
Processes & Methodologies
1 166 (64.59%) ITIL
2 57 (22.18%) ITSM
2 57 (22.18%) Project Management
2 57 (22.18%) Service Delivery
3 55 (21.40%) Agile Software Development
4 47 (18.29%) ITIL V3
5 29 (11.28%) Change Management
5 29 (11.28%) Incident Management
5 29 (11.28%) Stakeholder Management
6 28 (10.89%) Problem Management
7 24 (9.34%) Matrix Organization
8 18 (7.00%) DevOps
9 17 (6.61%) Service Design
10 16 (6.23%) Process Improvement
11 15 (5.84%) Business Continuity
11 15 (5.84%) Migration
12 14 (5.45%) PRINCE2
13 13 (5.06%) Six Sigma
14 12 (4.67%) Coaching
14 12 (4.67%) Scrum
Programming Languages
1 32 (12.45%) SQL
2 14 (5.45%) Bash Shell
3 11 (4.28%) PowerShell
4 6 (2.33%) Java
5 5 (1.95%) Groovy
6 4 (1.56%) C
6 4 (1.56%) C#
7 2 (0.78%) JavaScript
7 2 (0.78%) Perl
7 2 (0.78%) PHP
7 2 (0.78%) Python
7 2 (0.78%) T-SQL
7 2 (0.78%) VBA
8 1 (0.39%) PL/SQL
8 1 (0.39%) Progress 4GL
Qualifications
1 31 (12.06%) Security Cleared
2 26 (10.12%) SC Cleared
3 15 (5.84%) ITIL Certification
4 13 (5.06%) Degree
5 12 (4.67%) BPSS Clearance
6 9 (3.50%) Cisco Certification
6 9 (3.50%) ITIL Foundation Certificate
7 7 (2.72%) Microsoft Certification
8 6 (2.33%) CCIE
8 6 (2.33%) MCSE
9 4 (1.56%) CISSP
10 3 (1.17%) CESG Certified Professional
10 3 (1.17%) Check Point Certification
10 3 (1.17%) VMware Certified Professional (VCP)
11 2 (0.78%) CCNP
11 2 (0.78%) ISEB
11 2 (0.78%) MCSA
11 2 (0.78%) PMP
11 2 (0.78%) RHCE
12 1 (0.39%) MCP
Quality Assurance & Compliance
1 33 (12.84%) SLA
2 12 (4.67%) ISO/IEC 20000
3 8 (3.11%) Disclosure Scotland
4 5 (1.95%) COBIT
4 5 (1.95%) GDPR
5 4 (1.56%) QA
6 3 (1.17%) HMG Security Policy Framework
6 3 (1.17%) JSP 440
6 3 (1.17%) RMADS
6 3 (1.17%) Sarbanes-Oxley
7 2 (0.78%) ISO/IEC 19770
8 1 (0.39%) ISO 9001
8 1 (0.39%) ISO/IEC 27001
System Software
1 34 (13.23%) Active Directory
2 12 (4.67%) XenApp
3 11 (4.28%) VMware Infrastructure
4 8 (3.11%) Virtual Machines
4 8 (3.11%) XenDesktop
5 7 (2.72%) Docker
5 7 (2.72%) Microsoft App-V
6 5 (1.95%) Postfix
6 5 (1.95%) Squid
6 5 (1.95%) vCloud
7 4 (1.56%) Virtual Servers
8 3 (1.17%) Microsoft Virtual Server
8 3 (1.17%) vSphere
9 2 (0.78%) RACF
10 1 (0.39%) Hyper-V
10 1 (0.39%) VMware ESXi
Systems Management
1 12 (4.67%) SCCM
2 11 (4.28%) Tivoli Storage Manager
3 9 (3.50%) Data Guard
4 5 (1.95%) Ansible
4 5 (1.95%) Docker Swarm
4 5 (1.95%) Kibana
4 5 (1.95%) Kubernetes
4 5 (1.95%) logstash
4 5 (1.95%) Puppet
4 5 (1.95%) Rancher
4 5 (1.95%) Rsyslog
4 5 (1.95%) Sysdig
4 5 (1.95%) Terraform
4 5 (1.95%) ZABBIX
5 3 (1.17%) Opscode Chef
6 2 (0.78%) BladeLogic
6 2 (0.78%) Single Sign-On
6 2 (0.78%) Systems Management Server (SMS)
6 2 (0.78%) WSUS
7 1 (0.39%) CSIRT
Vendors
1 63 (24.51%) Microsoft
2 25 (9.73%) VMware
3 22 (8.56%) Citrix
3 22 (8.56%) ServiceNow
4 19 (7.39%) Oracle
5 12 (4.67%) Cisco
5 12 (4.67%) Red Hat
5 12 (4.67%) Remedy
6 11 (4.28%) Capita
7 10 (3.89%) SAP
8 5 (1.95%) Adobe
8 5 (1.95%) Google
8 5 (1.95%) IBM
8 5 (1.95%) Sonatype
8 5 (1.95%) Symantec
9 4 (1.56%) BMC
9 4 (1.56%) CheckPoint
9 4 (1.56%) F5
9 4 (1.56%) HP
9 4 (1.56%) NetApp