Period
to 19 June 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Midlands
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 68 83 54
Rank change year-on-year +15 -29 +26
Contract jobs citing Service Management 238 182 278
As % of all contract IT jobs advertised in the Midlands 3.01% 2.42% 3.06%
As % of the Processes & Methodologies category 3.62% 2.91% 3.69%
Number of daily rates quoted 128 145 155
Midlands median daily rate £450 £393 £390
Median daily rate % change year-on-year +14.65% +0.64% +18.18%
10th Percentile £260 £251 £200
90th Percentile £600 £538 £505
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 13 7 8
Midlands median hourly rate £12.23 £13.50 £14.50
Median hourly rate % change year-on-year -9.44% -6.90% -23.68%
10th Percentile £10.47 £10.69 £11.01
90th Percentile £70.00 £17.63 £25.00
England median hourly rate £17.00 £14.63 £14.00
% change year-on-year +16.24% +4.46% -6.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,571 6,248 7,531
As % of all contract IT jobs advertised in the Midlands 83.23% 82.99% 82.98%
Number of daily rates quoted 4,016 3,867 4,436
Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £263 £250 £243
90th Percentile £563 £538 £559
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 267 219 174
Midlands median hourly rate £15.50 £19.00 £17.50
Median hourly rate % change year-on-year -18.42% +8.57% -17.65%
10th Percentile £10.58 £10.59 £10.97
90th Percentile £44.70 £51.70 £39.50
England median hourly rate £22.00 £25.00 £25.00
% change year-on-year -12.00% - +19.05%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the Midlands.

Contractor daily rate trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 19 June 2018.

Contractor daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the Midlands.

Contractor hourly rate trend for Service Management in the Midlands

Service Management
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 19 June 2018.

Contractor hourly rate histogram for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +18 164 £448 +5.92% 25
East Midlands +1 73 £450 +28.57% 15
Service Management
England

For the 6 months to 19 June 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for Service Management.

1 150 (63.03%) ITIL
2 73 (30.67%) ITSM
3 64 (26.89%) Microsoft
4 56 (23.53%) Windows
5 44 (18.49%) Project Management
6 43 (18.07%) Finance
7 40 (16.81%) Change Management
7 40 (16.81%) Security Cleared
8 38 (15.97%) Agile Software Development
9 37 (15.55%) Service Delivery
10 32 (13.45%) SLA
10 32 (13.45%) Active Directory
11 31 (13.03%) Stakeholder Management
11 31 (13.03%) ITIL V3
12 30 (12.61%) Analytical Skills
13 29 (12.18%) Problem-Solving
14 28 (11.76%) Service Design
14 28 (11.76%) SQL
15 27 (11.34%) ITIL Certification
15 27 (11.34%) Continuous Improvement
15 27 (11.34%) SC Cleared
16 25 (10.50%) ServiceNow
17 24 (10.08%) SQL Server
17 24 (10.08%) Microsoft Office
17 24 (10.08%) Incident Management
18 22 (9.24%) Remedy
18 22 (9.24%) BMC
19 21 (8.82%) Degree
20 20 (8.40%) Microsoft Azure
21 17 (7.14%) PowerShell

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.78%) SharePoint
2 8 (3.36%) MS Exchange
3 7 (2.94%) IIS
3 7 (2.94%) Tomcat
4 4 (1.68%) Blackberry Enterprise Server
4 4 (1.68%) Exchange Server 2010
5 3 (1.26%) Confluence
6 2 (0.84%) K2 blackpearl
6 2 (0.84%) SharePoint Server
7 1 (0.42%) NetWeaver
7 1 (0.42%) Oracle Workflow
7 1 (0.42%) Skype for Business
Applications
1 24 (10.08%) Microsoft Office
2 8 (3.36%) Microsoft Excel
3 4 (1.68%) Microsoft PowerPoint
3 4 (1.68%) MS Visio
4 1 (0.42%) Microsoft Project
Business Applications
1 10 (4.20%) Remedy ITSM
2 3 (1.26%) Oracle Applications
2 3 (1.26%) Oracle Payroll
3 2 (0.84%) Oracle EBS R12
4 1 (0.42%) Dynamics CRM
4 1 (0.42%) Oracle CRM
4 1 (0.42%) SAP SM
Cloud Services
1 20 (8.40%) Microsoft Azure
2 14 (5.88%) Office 365
3 7 (2.94%) SaaS
4 6 (2.52%) IaaS
5 5 (2.10%) PaaS
6 4 (1.68%) Amazon AWS
6 4 (1.68%) OneDrive
7 3 (1.26%) Cloud Computing
7 3 (1.26%) Google Cloud Platform
8 2 (0.84%) Azure Active Directory
8 2 (0.84%) Dropbox
8 2 (0.84%) Yammer
9 1 (0.42%) Dynamics 365
9 1 (0.42%) Oracle Service Cloud
Communications & Networking
1 13 (5.46%) Firewall
2 11 (4.62%) WAN
3 8 (3.36%) InfiniBand
4 6 (2.52%) TCP/IP
5 5 (2.10%) Internet
5 5 (2.10%) LAN
5 5 (2.10%) Skype
6 4 (1.68%) VoIP
7 2 (0.84%) Junos
7 2 (0.84%) SMS
7 2 (0.84%) Wireless
8 1 (0.42%) DNS
8 1 (0.42%) Intranet
8 1 (0.42%) SAN
8 1 (0.42%) Telnet
8 1 (0.42%) Unified Communications
8 1 (0.42%) VPN
8 1 (0.42%) Wi-Fi
Database & Business Intelligence
1 24 (10.08%) SQL Server
2 7 (2.94%) BusinessObjects
2 7 (2.94%) SAP Data Services
3 5 (2.10%) Relational Database
4 4 (1.68%) Data Mining
4 4 (1.68%) DB2
5 3 (1.26%) MySQL
5 3 (1.26%) Oracle Reports
6 1 (0.42%) Big Data
6 1 (0.42%) Crystal Reports
6 1 (0.42%) Data Warehouse
6 1 (0.42%) QlikView
6 1 (0.42%) SQL Server 2008
6 1 (0.42%) SQL Server 2012
6 1 (0.42%) SQL Server Reporting Services
6 1 (0.42%) SQLPlus
Development Applications
1 5 (2.10%) Visual Studio
2 4 (1.68%) JIRA
2 4 (1.68%) Team Foundation Server
3 3 (1.26%) Atlassian Bamboo
3 3 (1.26%) Bitbucket
3 3 (1.26%) Jenkins
4 1 (0.42%) Oracle Forms
General
1 43 (18.07%) Finance
2 9 (3.78%) Retail
3 6 (2.52%) Back Office
3 6 (2.52%) Legal
4 4 (1.68%) Manufacturing
4 4 (1.68%) Telecoms
5 3 (1.26%) Billing
5 3 (1.26%) Marketing
6 2 (0.84%) Banking
7 1 (0.42%) Aerospace
7 1 (0.42%) Automotive
7 1 (0.42%) General Ledger
7 1 (0.42%) German Language
7 1 (0.42%) Local Government
Job Titles
1 40 (16.81%) Service Manager
2 36 (15.13%) Analyst
3 24 (10.08%) Architect
4 21 (8.82%) Developer
5 20 (8.40%) Consultant
6 19 (7.98%) Service Analyst
7 13 (5.46%) Delivery Manager
7 13 (5.46%) IT Manager
7 13 (5.46%) Transition Manager
8 12 (5.04%) Service Transition Manager
8 12 (5.04%) Services Delivery Manager
9 11 (4.62%) Support Analyst
10 10 (4.20%) IT Analyst
10 10 (4.20%) ITIL Manager
10 10 (4.20%) Project Manager
10 10 (4.20%) Service Desk Analyst
11 9 (3.78%) IT Services Manager
12 8 (3.36%) Applications Support
13 6 (2.52%) Business Analyst
13 6 (2.52%) Solutions Architect
Libraries, Frameworks & Software Standards
1 14 (5.88%) HTML
2 10 (4.20%) .NET
3 7 (2.94%) CSS
4 6 (2.52%) XML
5 4 (1.68%) SOAP
6 3 (1.26%) REST
7 2 (0.84%) LDAP
7 2 (0.84%) Software Packaging
8 1 (0.42%) ASP.NET
8 1 (0.42%) CAML
8 1 (0.42%) COM
8 1 (0.42%) HTML5
8 1 (0.42%) jQuery
8 1 (0.42%) LINQ
8 1 (0.42%) Middleware
8 1 (0.42%) React
8 1 (0.42%) SAP PI
8 1 (0.42%) WAP
8 1 (0.42%) Web Services
8 1 (0.42%) XSLT
Miscellaneous
1 30 (12.61%) Analytical Skills
2 14 (5.88%) CMDB
3 12 (5.04%) Data Centre
4 11 (4.62%) Management Information System
5 9 (3.78%) User Experience
6 8 (3.36%) Mobile App
6 8 (3.36%) Self-Motivation
7 7 (2.94%) Public Cloud
8 5 (2.10%) Greenfield Project
9 4 (1.68%) AS400
9 4 (1.68%) Mainframe
10 3 (1.26%) Enterprise Software
10 3 (1.26%) Smart Meter
10 3 (1.26%) VLE
11 2 (0.84%) Data Structures
11 2 (0.84%) Fat Client
11 2 (0.84%) PKI
11 2 (0.84%) Robotics
11 2 (0.84%) Thin Client
11 2 (0.84%) Virtual Team
Operating Systems
1 56 (23.53%) Windows
2 16 (6.72%) Linux
3 14 (5.88%) Windows Server
4 7 (2.94%) Unix
4 7 (2.94%) Windows 10
5 6 (2.52%) Windows Server 2012
6 4 (1.68%) Red Hat Enterprise Linux
6 4 (1.68%) Windows XP
7 3 (1.26%) Windows 7
8 2 (0.84%) Android
8 2 (0.84%) Windows 8
8 2 (0.84%) Windows Server 2008
9 1 (0.42%) SUSE
9 1 (0.42%) VMS
9 1 (0.42%) Windows Server 2003
Processes & Methodologies
1 150 (63.03%) ITIL
2 73 (30.67%) ITSM
3 44 (18.49%) Project Management
4 40 (16.81%) Change Management
5 38 (15.97%) Agile Software Development
6 37 (15.55%) Service Delivery
7 31 (13.03%) ITIL V3
7 31 (13.03%) Stakeholder Management
8 29 (12.18%) Problem-Solving
9 28 (11.76%) Service Design
10 27 (11.34%) Continuous Improvement
11 24 (10.08%) Incident Management
12 16 (6.72%) DevOps
12 16 (6.72%) Migration
13 15 (6.30%) Scrum
14 14 (5.88%) PRINCE2
15 13 (5.46%) Business Analysis
15 13 (5.46%) Configuration Management
15 13 (5.46%) SDLC
15 13 (5.46%) Workflow
Programming Languages
1 28 (11.76%) SQL
2 17 (7.14%) PowerShell
3 13 (5.46%) JavaScript
4 7 (2.94%) C#
5 4 (1.68%) Perl
5 4 (1.68%) PHP
5 4 (1.68%) Python
5 4 (1.68%) T-SQL
6 2 (0.84%) C
6 2 (0.84%) Java
6 2 (0.84%) Shell Script
7 1 (0.42%) Bash Shell
7 1 (0.42%) PL/SQL
Qualifications
1 40 (16.81%) Security Cleared
2 27 (11.34%) ITIL Certification
2 27 (11.34%) SC Cleared
3 21 (8.82%) Degree
4 11 (4.62%) ITIL Foundation Certificate
5 7 (2.94%) BPSS Clearance
5 7 (2.94%) Computer Science Degree
6 6 (2.52%) ISEB
7 5 (2.10%) DV Cleared
8 2 (0.84%) CESG Certified Professional
9 1 (0.42%) ISEB Practitioner
9 1 (0.42%) ISTQB
9 1 (0.42%) Master's Degree
9 1 (0.42%) PRINCE2 Certification
9 1 (0.42%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 32 (13.45%) SLA
2 6 (2.52%) ISO/IEC 20000
3 5 (2.10%) QA
4 3 (1.26%) Data Quality
5 2 (0.84%) COBIT
5 2 (0.84%) HMG Security Policy Framework
5 2 (0.84%) ISO/IEC 19770
5 2 (0.84%) JSP 440
5 2 (0.84%) RMADS
6 1 (0.42%) Disclosure Scotland
6 1 (0.42%) GDPR
6 1 (0.42%) Sarbanes-Oxley
System Software
1 32 (13.45%) Active Directory
2 12 (5.04%) XenApp
3 8 (3.36%) VMware Infrastructure
3 8 (3.36%) XenDesktop
4 7 (2.94%) Microsoft App-V
5 5 (2.10%) vSphere
6 4 (1.68%) Docker
7 3 (1.26%) Virtual Machines
8 2 (0.84%) Hyper-V
8 2 (0.84%) Virtual Servers
9 1 (0.42%) Microsoft Virtual Server
Systems Management
1 15 (6.30%) SCCM
2 8 (3.36%) BladeLogic
3 6 (2.52%) Ansible
3 6 (2.52%) BMC PATROL
3 6 (2.52%) Puppet
4 5 (2.10%) Tivoli Storage Manager
5 4 (1.68%) WSUS
6 3 (1.26%) HP ALM
6 3 (1.26%) Opscode Chef
6 3 (1.26%) Single Sign-On
6 3 (1.26%) Systems Management Server (SMS)
7 2 (0.84%) Microsoft Intune
7 2 (0.84%) SCOrch
8 1 (0.42%) CSIRT
8 1 (0.42%) EMC NetWorker
8 1 (0.42%) SCOM
8 1 (0.42%) SCVMM
Vendors
1 64 (26.89%) Microsoft
2 25 (10.50%) ServiceNow
3 22 (9.24%) BMC
3 22 (9.24%) Remedy
4 16 (6.72%) Citrix
5 14 (5.88%) Oracle
6 13 (5.46%) VMware
7 10 (4.20%) SAP
8 9 (3.78%) HP
9 6 (2.52%) AppDynamics
9 6 (2.52%) Cisco
9 6 (2.52%) Dynatrace
9 6 (2.52%) Riverbed
9 6 (2.52%) Splunk
10 5 (2.10%) Adobe
10 5 (2.10%) Capita
11 4 (1.68%) Automation Anywhere
11 4 (1.68%) NetApp
11 4 (1.68%) Red Hat
12 3 (1.26%) CommVault