Period
to 18 September 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Midlands
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 67 63 74
Rank change year-on-year -4 +11 -10
Contract jobs citing Service Management 254 246 267
As % of all contract IT jobs advertised in the Midlands 3.16% 3.15% 2.78%
As % of the Processes & Methodologies category 3.79% 3.73% 3.33%
Number of daily rates quoted 128 151 142
Midlands median daily rate £425 £350 £370
Median daily rate % change year-on-year +21.43% -5.41% -7.50%
10th Percentile £234 £236 £140
90th Percentile £575 £538 £575
England median daily rate £430 £425 £425
% change year-on-year +1.18% - +6.25%
Number of hourly rates quoted 18 9 8
Midlands median hourly rate £14.71 £12.23 £13.50
Median hourly rate % change year-on-year +20.31% -9.44% -28.04%
10th Percentile £11.48 £10.23 £11.01
90th Percentile £19.88 £18.00 £25.00
England median hourly rate £17.50 £14.50 £14.50
% change year-on-year +20.69% - -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,697 6,590 8,006
As % of all contract IT jobs advertised in the Midlands 83.22% 84.35% 83.49%
Number of daily rates quoted 4,078 4,147 4,873
Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £271 £250 £250
90th Percentile £563 £550 £575
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +3.03%
Number of hourly rates quoted 299 243 176
Midlands median hourly rate £15.50 £19.50 £16.09
Median hourly rate % change year-on-year -20.51% +21.19% -15.67%
10th Percentile £10.75 £10.50 £10.60
90th Percentile £38.75 £52.50 £40.00
England median hourly rate £21.00 £23.20 £23.50
% change year-on-year -9.46% -1.30% +6.82%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the Midlands.

Contractor daily rate trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 18 September 2018.

Contractor daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the Midlands.

Contractor hourly rate trend for Service Management in the Midlands

Service Management
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 18 September 2018.

Contractor hourly rate histogram for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +15 195 £425 -5.56% 34
East Midlands -37 57 £425 +34.07% 10
Service Management
England

For the 6 months to 18 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for Service Management.

1 148 (58.27%) ITIL
2 99 (38.98%) ITSM
3 61 (24.02%) Change Management
4 53 (20.87%) Microsoft
5 46 (18.11%) Agile Software Development
6 42 (16.54%) Stakeholder Management
7 39 (15.35%) Windows
8 35 (13.78%) Service Delivery
9 32 (12.60%) Service Design
10 31 (12.20%) Finance
11 30 (11.81%) Continuous Improvement
11 30 (11.81%) Analytical Skills
11 30 (11.81%) Problem-Solving
12 28 (11.02%) BMC
13 27 (10.63%) Project Management
13 27 (10.63%) Security Cleared
14 26 (10.24%) ITIL Certification
14 26 (10.24%) HTML
14 26 (10.24%) SQL
15 25 (9.84%) JavaScript
16 24 (9.45%) ServiceNow
17 23 (9.06%) Active Directory
18 21 (8.27%) SLA
18 21 (8.27%) Degree
19 20 (7.87%) DevOps
19 20 (7.87%) Microsoft Office
20 19 (7.48%) Remedy
20 19 (7.48%) ITIL V3
21 18 (7.09%) Incident Management
21 18 (7.09%) Scrum

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.72%) SharePoint
2 11 (4.33%) IIS
3 10 (3.94%) Confluence
4 7 (2.76%) MS Exchange
5 6 (2.36%) JBoss
5 6 (2.36%) WebSphere
5 6 (2.36%) WildFly
6 4 (1.57%) Exchange Server 2010
6 4 (1.57%) Tomcat
7 3 (1.18%) K2 blackpearl
7 3 (1.18%) SharePoint Server
8 2 (0.79%) Apache
9 1 (0.39%) Skype for Business
Applications
1 20 (7.87%) Microsoft Office
2 12 (4.72%) Microsoft Excel
3 7 (2.76%) Microsoft PowerPoint
4 5 (1.97%) MS Visio
5 4 (1.57%) Microsoft Project
6 1 (0.39%) SOLIDWORKS
Business Applications
1 17 (6.69%) Remedy ITSM
2 3 (1.18%) Oracle Payroll
3 2 (0.79%) assyst
3 2 (0.79%) Dynamics CRM
3 2 (0.79%) Oracle Applications
3 2 (0.79%) Oracle EBS R12
4 1 (0.39%) Oracle CRM
Cloud Services
1 13 (5.12%) Office 365
2 8 (3.15%) Microsoft Azure
3 6 (2.36%) IaaS
4 4 (1.57%) OneDrive
4 4 (1.57%) SaaS
5 3 (1.18%) Cloud Computing
5 3 (1.18%) PaaS
6 2 (0.79%) Amazon AWS
6 2 (0.79%) Yammer
7 1 (0.39%) Dynamics 365
7 1 (0.39%) Google Cloud Platform
7 1 (0.39%) Oracle Service Cloud
Communications & Networking
1 7 (2.76%) Firewall
1 7 (2.76%) Intranet
2 6 (2.36%) LAN
3 5 (1.97%) Skype
4 4 (1.57%) Internet
4 4 (1.57%) Wi-Fi
5 3 (1.18%) SAN
5 3 (1.18%) SMS
5 3 (1.18%) Wireless
6 2 (0.79%) Junos
6 2 (0.79%) Unified Communications
6 2 (0.79%) VoIP
6 2 (0.79%) WAN
6 2 (0.79%) WLAN
7 1 (0.39%) NAS
7 1 (0.39%) TCP/IP
Database & Business Intelligence
1 17 (6.69%) SQL Server
2 5 (1.97%) Relational Database
3 4 (1.57%) Data Mining
4 3 (1.18%) DB2
4 3 (1.18%) MySQL
4 3 (1.18%) Oracle Reports
5 2 (0.79%) MS Access
5 2 (0.79%) SQL Server Reporting Services
6 1 (0.39%) Big Data
6 1 (0.39%) Crystal Reports
6 1 (0.39%) QlikView
6 1 (0.39%) SQL Server 2008
6 1 (0.39%) SQL Server 2012
6 1 (0.39%) SQL Server Integration Services
Development Applications
1 15 (5.91%) JIRA
2 10 (3.94%) Bitbucket
2 10 (3.94%) Jenkins
3 9 (3.54%) Atlassian Bamboo
4 3 (1.18%) Visual Studio
5 1 (0.39%) Team Foundation Server
General
1 31 (12.20%) Finance
2 10 (3.94%) Back Office
3 8 (3.15%) Marketing
3 8 (3.15%) Military
3 8 (3.15%) Retail
3 8 (3.15%) Telecoms
4 5 (1.97%) Legal
5 3 (1.18%) Billing
5 3 (1.18%) Electronics
5 3 (1.18%) Manufacturing
6 1 (0.39%) Aerospace
6 1 (0.39%) Automotive
6 1 (0.39%) Banking
6 1 (0.39%) General Ledger
6 1 (0.39%) Local Government
Job Titles
1 45 (17.72%) Analyst
2 42 (16.54%) Service Manager
3 33 (12.99%) Developer
4 20 (7.87%) Service Analyst
5 18 (7.09%) Architect
5 18 (7.09%) Project Manager
6 15 (5.91%) IT Manager
6 15 (5.91%) Transition Manager
7 14 (5.51%) Consultant
7 14 (5.51%) ITIL Manager
8 12 (4.72%) Applications Support
8 12 (4.72%) Service Transition Manager
9 10 (3.94%) IT Services Manager
9 10 (3.94%) Support Analyst
10 9 (3.54%) Automation Developer
10 9 (3.54%) Remedy Developer
10 9 (3.54%) Technical Support
11 8 (3.15%) Delivery Manager
11 8 (3.15%) ITIL Service Manager
12 7 (2.76%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 26 (10.24%) HTML
2 14 (5.51%) .NET
2 14 (5.51%) XML
3 12 (4.72%) CSS
4 5 (1.97%) SOAP
5 4 (1.57%) .NET Framework
5 4 (1.57%) REST
6 3 (1.18%) AngularJS
6 3 (1.18%) Web Services
7 2 (0.79%) LDAP
7 2 (0.79%) Middleware
7 2 (0.79%) Twitter Bootstrap
8 1 (0.39%) CAML
8 1 (0.39%) HTML5
8 1 (0.39%) jQuery
8 1 (0.39%) LINQ
8 1 (0.39%) React
8 1 (0.39%) SAP Smart Forms
8 1 (0.39%) WAP
8 1 (0.39%) XSLT
Miscellaneous
1 30 (11.81%) Analytical Skills
2 16 (6.30%) Management Information System
3 12 (4.72%) CMDB
3 12 (4.72%) Mobile App
4 9 (3.54%) Data Centre
4 9 (3.54%) Mainframe
5 7 (2.76%) Self-Motivation
6 4 (1.57%) User Experience
7 3 (1.18%) Clustering
7 3 (1.18%) Smart Meter
7 3 (1.18%) Virtual Team
8 2 (0.79%) Blackberry
8 2 (0.79%) Computer Science
8 2 (0.79%) Data Structures
8 2 (0.79%) Driving Licence
8 2 (0.79%) Greenfield Project
8 2 (0.79%) PKI
8 2 (0.79%) Private Cloud
8 2 (0.79%) Public Cloud
9 1 (0.39%) Enterprise Software
Operating Systems
1 39 (15.35%) Windows
2 15 (5.91%) Unix
3 8 (3.15%) Windows Server
4 7 (2.76%) Linux
5 4 (1.57%) Windows 10
5 4 (1.57%) Windows 7
6 3 (1.18%) Windows Server 2012
7 2 (0.79%) AIX
7 2 (0.79%) Mac OS X
7 2 (0.79%) MVS
7 2 (0.79%) Red Hat Enterprise Linux
7 2 (0.79%) Windows 8
7 2 (0.79%) Windows Server 2008
8 1 (0.39%) VMS
8 1 (0.39%) Windows Server 2003
8 1 (0.39%) Windows XP
Processes & Methodologies
1 148 (58.27%) ITIL
2 99 (38.98%) ITSM
3 61 (24.02%) Change Management
4 46 (18.11%) Agile Software Development
5 42 (16.54%) Stakeholder Management
6 35 (13.78%) Service Delivery
7 32 (12.60%) Service Design
8 30 (11.81%) Continuous Improvement
8 30 (11.81%) Problem-Solving
9 27 (10.63%) Project Management
10 20 (7.87%) DevOps
11 19 (7.48%) ITIL V3
12 18 (7.09%) Incident Management
12 18 (7.09%) Scrum
13 17 (6.69%) Business Analysis
14 15 (5.91%) Analytics
14 15 (5.91%) Risk Management
15 14 (5.51%) Presales
15 14 (5.51%) Workflow
16 13 (5.12%) Decision-Making
Programming Languages
1 26 (10.24%) SQL
2 25 (9.84%) JavaScript
3 14 (5.51%) PowerShell
4 9 (3.54%) Perl
4 9 (3.54%) PHP
4 9 (3.54%) Python
5 6 (2.36%) C#
6 4 (1.57%) Java
7 2 (0.79%) COBOL
7 2 (0.79%) Korn
7 2 (0.79%) Shell Script
8 1 (0.39%) Bash Shell
8 1 (0.39%) T-SQL
8 1 (0.39%) VBScript
Qualifications
1 27 (10.63%) Security Cleared
2 26 (10.24%) ITIL Certification
3 21 (8.27%) Degree
4 12 (4.72%) Computer Science Degree
4 12 (4.72%) SC Cleared
5 10 (3.94%) DV Cleared
5 10 (3.94%) ITIL Foundation Certificate
6 4 (1.57%) BPSS Clearance
6 4 (1.57%) ISEB
7 3 (1.18%) APMP
8 2 (0.79%) A+ Certification
8 2 (0.79%) ISEB Practitioner
8 2 (0.79%) ISTQB
8 2 (0.79%) PRINCE2 Practitioner
8 2 (0.79%) Six Sigma Green Belt
9 1 (0.39%) Cisco Certification
9 1 (0.39%) Microsoft Certification
9 1 (0.39%) PMI Certification
9 1 (0.39%) PMP
9 1 (0.39%) PRINCE2 Certification
Quality Assurance & Compliance
1 21 (8.27%) SLA
2 7 (2.76%) Data Quality
3 4 (1.57%) QA
4 2 (0.79%) Disclosure Scotland
5 1 (0.39%) COBIT
5 1 (0.39%) GDPR
5 1 (0.39%) ISO/IEC 20000
5 1 (0.39%) JSP 440
5 1 (0.39%) PMO
System Software
1 23 (9.06%) Active Directory
2 10 (3.94%) XenApp
3 6 (2.36%) VMware Infrastructure
3 6 (2.36%) XenDesktop
4 5 (1.97%) vSphere
5 3 (1.18%) Microsoft App-V
5 3 (1.18%) VMware Server
6 2 (0.79%) Firmware
6 2 (0.79%) Samba
7 1 (0.39%) Docker
7 1 (0.39%) Hyper-V
7 1 (0.39%) Virtual Machines
Systems Management
1 10 (3.94%) HP ALM
2 8 (3.15%) SCCM
3 6 (2.36%) BMC PATROL
3 6 (2.36%) Systems Management Server (SMS)
4 5 (1.97%) Ansible
4 5 (1.97%) BladeLogic
4 5 (1.97%) Puppet
5 3 (1.18%) Microsoft Clustering
5 3 (1.18%) Microsoft Intune
6 2 (0.79%) SCOrch
6 2 (0.79%) Single Sign-On
7 1 (0.39%) AirWatch
7 1 (0.39%) EMC NetWorker
7 1 (0.39%) McAfee ePO
7 1 (0.39%) Opscode Chef
7 1 (0.39%) SCOM
7 1 (0.39%) SCVMM
7 1 (0.39%) WSUS
Vendors
1 53 (20.87%) Microsoft
2 28 (11.02%) BMC
3 24 (9.45%) ServiceNow
4 19 (7.48%) Remedy
5 16 (6.30%) HP
6 12 (4.72%) Citrix
7 11 (4.33%) Oracle
8 10 (3.94%) Atlassian
9 9 (3.54%) Automation Anywhere
9 9 (3.54%) VMware
10 6 (2.36%) AppDynamics
10 6 (2.36%) Cisco
10 6 (2.36%) Dynatrace
10 6 (2.36%) Riverbed
10 6 (2.36%) Splunk
11 5 (1.97%) Apple
11 5 (1.97%) SAP
12 4 (1.57%) NetApp
13 3 (1.18%) Avaya
13 3 (1.18%) CommVault