Period
to 14 December 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Midlands
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 105 59 72
Rank change year-on-year -46 +13 -10
Contract jobs citing Service Management 186 271 254
As % of all contract IT jobs advertised in the Midlands 2.32% 3.28% 2.69%
As % of the Processes & Methodologies category 2.72% 3.90% 3.22%
Number of daily rates quoted 97 139 142
Midlands median daily rate £413 £375 £425
Median daily rate % change year-on-year +10.00% -11.76% +6.25%
10th Percentile £213 £213 £158
90th Percentile £575 £550 £612
England median daily rate £425 £425 £435
% change year-on-year - -2.30% +5.45%
Number of hourly rates quoted 19 12 9
Midlands median hourly rate £14.64 £12.01 £13.50
Median hourly rate % change year-on-year +21.91% -11.07% -27.11%
10th Percentile £11.61 £9.65 £10.35
90th Percentile £18.53 £29.78 £17.60
England median hourly rate £17.43 £16.08 £14.50
% change year-on-year +8.36% +10.90% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,835 6,942 7,882
As % of all contract IT jobs advertised in the Midlands 85.36% 84.14% 83.39%
Number of daily rates quoted 4,311 4,442 4,802
Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £275 £240 £250
90th Percentile £575 £550 £575
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 251 241 226
Midlands median hourly rate £15.85 £21.50 £16.00
Median hourly rate % change year-on-year -26.28% +34.38% -8.57%
10th Percentile £10.75 £11.04 £10.37
90th Percentile £38.75 £48.75 £40.15
England median hourly rate £22.22 £25.00 £22.92
% change year-on-year -11.14% +9.06% +4.19%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the Midlands.

Contractor daily rate trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 14 December 2018.

Contractor daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the Midlands.

Contractor hourly rate trend for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -26 140 £375 -11.76% 36
East Midlands -53 44 £480 +39.13% 14
Service Management
England

For the 6 months to 14 December 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for Service Management.

1 106 (56.99%) ITIL
2 73 (39.25%) ITSM
3 42 (22.58%) Change Management
4 37 (19.89%) Microsoft
4 37 (19.89%) Agile Software Development
5 30 (16.13%) Service Delivery
5 30 (16.13%) Stakeholder Management
6 28 (15.05%) Windows
7 24 (12.90%) Problem-Solving
8 22 (11.83%) Incident Management
9 21 (11.29%) Service Design
10 19 (10.22%) Active Directory
11 18 (9.68%) Microsoft Office
11 18 (9.68%) Continuous Improvement
12 17 (9.14%) Analytical Skills
12 17 (9.14%) Finance
13 16 (8.60%) HTML
14 15 (8.06%) Remedy
14 15 (8.06%) JIRA
14 15 (8.06%) Security Cleared
15 14 (7.53%) Stakeholder Engagement
15 14 (7.53%) SQL
15 14 (7.53%) XML
16 13 (6.99%) JavaScript
16 13 (6.99%) HP
16 13 (6.99%) Project Management
16 13 (6.99%) Scrum
16 13 (6.99%) Remedy ITSM
16 13 (6.99%) ITIL V3
17 12 (6.45%) DevOps

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.38%) Confluence
2 7 (3.76%) IIS
3 6 (3.23%) JBoss
3 6 (3.23%) WebSphere
3 6 (3.23%) WildFly
4 4 (2.15%) SharePoint
4 4 (2.15%) Tomcat
5 3 (1.61%) Exchange Server 2010
5 3 (1.61%) MS Exchange
6 2 (1.08%) Apache
7 1 (0.54%) Elasticsearch
7 1 (0.54%) K2 blackpearl
7 1 (0.54%) SharePoint Server
7 1 (0.54%) Skype for Business
Applications
1 18 (9.68%) Microsoft Office
2 5 (2.69%) Microsoft Excel
3 3 (1.61%) Microsoft PowerPoint
3 3 (1.61%) Microsoft Project
4 2 (1.08%) MS Visio
5 1 (0.54%) Chatbot
5 1 (0.54%) SOLIDWORKS
Business Applications
1 13 (6.99%) Remedy ITSM
2 5 (2.69%) Teamcenter
3 2 (1.08%) assyst
4 1 (0.54%) Dynamics CRM
Cloud Services
1 7 (3.76%) Amazon AWS
2 5 (2.69%) Microsoft Azure
3 4 (2.15%) Office 365
4 3 (1.61%) IaaS
5 2 (1.08%) Cloud Computing
6 1 (0.54%) Amazon EC2
6 1 (0.54%) Amazon ELB
6 1 (0.54%) Amazon S3
6 1 (0.54%) Apigee
6 1 (0.54%) AWS CloudFormation
6 1 (0.54%) AWS Lambda
6 1 (0.54%) PaaS
6 1 (0.54%) Serverless
6 1 (0.54%) Virtual Private Cloud
Communications & Networking
1 11 (5.91%) Intranet
2 7 (3.76%) Firewall
3 5 (2.69%) LAN
3 5 (2.69%) Wi-Fi
4 4 (2.15%) WLAN
5 3 (1.61%) SAN
5 3 (1.61%) WAN
5 3 (1.61%) Wireless
6 2 (1.08%) Internet
6 2 (1.08%) MPLS
6 2 (1.08%) SMS
7 1 (0.54%) NAS
7 1 (0.54%) Remote Desktop
7 1 (0.54%) Skype
7 1 (0.54%) SSL
7 1 (0.54%) TCP/IP
7 1 (0.54%) Unified Communications
Database & Business Intelligence
1 8 (4.30%) SQL Server
2 2 (1.08%) MS Access
2 2 (1.08%) MySQL
3 1 (0.54%) Amazon RDS
3 1 (0.54%) NoSQL
3 1 (0.54%) SQL Server Integration Services
3 1 (0.54%) SQL Server Reporting Services
Development Applications
1 15 (8.06%) JIRA
2 10 (5.38%) Bitbucket
2 10 (5.38%) Jenkins
3 9 (4.84%) Atlassian Bamboo
4 2 (1.08%) Visual Studio
General
1 17 (9.14%) Finance
2 8 (4.30%) Military
2 8 (4.30%) Retail
3 6 (3.23%) Manufacturing
3 6 (3.23%) Marketing
4 5 (2.69%) Aerospace
4 5 (2.69%) Back Office
4 5 (2.69%) Telecoms
5 3 (1.61%) Electronics
5 3 (1.61%) Front Office
6 1 (0.54%) Automotive
6 1 (0.54%) Legal
6 1 (0.54%) Local Government
Job Titles
1 35 (18.82%) Analyst
2 23 (12.37%) Service Manager
3 16 (8.60%) Architect
3 16 (8.60%) Developer
4 14 (7.53%) Consultant
4 14 (7.53%) Service Analyst
5 12 (6.45%) ITIL Manager
6 11 (5.91%) Project Manager
7 10 (5.38%) IT Manager
8 9 (4.84%) Applications Support
9 8 (4.30%) ITIL Service Manager
10 7 (3.76%) Automation Developer
10 7 (3.76%) Delivery Manager
10 7 (3.76%) Service Desk Analyst
10 7 (3.76%) Support Engineer
10 7 (3.76%) Technical Architect
11 6 (3.23%) 1st Line Support
11 6 (3.23%) IT Services Manager
11 6 (3.23%) Technical Support
12 5 (2.69%) Support Analyst
Libraries, Frameworks & Software Standards
1 16 (8.60%) HTML
2 14 (7.53%) XML
3 7 (3.76%) .NET
4 5 (2.69%) CSS
5 4 (2.15%) .NET Framework
6 3 (1.61%) AngularJS
6 3 (1.61%) SOAP
7 2 (1.08%) Middleware
7 2 (1.08%) REST
7 2 (1.08%) Twitter Bootstrap
7 2 (1.08%) Web Services
8 1 (0.54%) HTML5
8 1 (0.54%) jQuery
8 1 (0.54%) JSON
8 1 (0.54%) Natural Language Processing
8 1 (0.54%) Node.js
8 1 (0.54%) RESTful
8 1 (0.54%) SAP Smart Forms
8 1 (0.54%) SignalR
8 1 (0.54%) WebSockets
Miscellaneous
1 17 (9.14%) Analytical Skills
2 12 (6.45%) Management Information System
3 7 (3.76%) Data Centre
3 7 (3.76%) Mainframe
4 6 (3.23%) Mobile App
5 4 (2.15%) Security Operations Centre
6 3 (1.61%) Blackberry
6 3 (1.61%) Clustering
7 2 (1.08%) CMDB
7 2 (1.08%) Driving Licence
7 2 (1.08%) iPad
7 2 (1.08%) Private Cloud
7 2 (1.08%) Self-Motivation
8 1 (0.54%) Blog
8 1 (0.54%) Data Protection Act
8 1 (0.54%) Handset
8 1 (0.54%) iPhone
8 1 (0.54%) Smart Meter
8 1 (0.54%) Smartphone
8 1 (0.54%) Virtual Team
Operating Systems
1 28 (15.05%) Windows
2 9 (4.84%) Unix
3 7 (3.76%) Windows 7
4 5 (2.69%) Windows 10
5 4 (2.15%) Linux
5 4 (2.15%) Windows 8
6 3 (1.61%) Windows Server
7 2 (1.08%) AIX
7 2 (1.08%) Mac OS X
7 2 (1.08%) MVS
7 2 (1.08%) Windows XP
8 1 (0.54%) Android
8 1 (0.54%) CentOS
8 1 (0.54%) Red Hat Enterprise Linux
8 1 (0.54%) Windows Mobile
Processes & Methodologies
1 106 (56.99%) ITIL
2 73 (39.25%) ITSM
3 42 (22.58%) Change Management
4 37 (19.89%) Agile Software Development
5 30 (16.13%) Service Delivery
5 30 (16.13%) Stakeholder Management
6 24 (12.90%) Problem-Solving
7 22 (11.83%) Incident Management
8 21 (11.29%) Service Design
9 18 (9.68%) Continuous Improvement
10 14 (7.53%) Stakeholder Engagement
11 13 (6.99%) ITIL V3
11 13 (6.99%) Project Management
11 13 (6.99%) Scrum
12 12 (6.45%) DevOps
13 11 (5.91%) Business Analysis
14 10 (5.38%) Analytics
14 10 (5.38%) Disaster Recovery
14 10 (5.38%) Problem Management
14 10 (5.38%) Waterfall
Programming Languages
1 14 (7.53%) SQL
2 13 (6.99%) JavaScript
3 9 (4.84%) PowerShell
4 8 (4.30%) Python
5 7 (3.76%) Perl
5 7 (3.76%) PHP
6 4 (2.15%) Java
7 2 (1.08%) C#
7 2 (1.08%) COBOL
7 2 (1.08%) Korn
8 1 (0.54%) Bash Shell
8 1 (0.54%) R
8 1 (0.54%) VBScript
Qualifications
1 15 (8.06%) Security Cleared
2 12 (6.45%) Degree
3 7 (3.76%) ITIL Certification
3 7 (3.76%) SC Cleared
4 6 (3.23%) Computer Science Degree
4 6 (3.23%) ITIL Foundation Certificate
5 5 (2.69%) Cisco Certification
5 5 (2.69%) DV Cleared
6 4 (2.15%) BPSS Clearance
6 4 (2.15%) Microsoft Certification
7 3 (1.61%) A+ Certification
7 3 (1.61%) APMP
7 3 (1.61%) CCNP
7 3 (1.61%) ISEB
7 3 (1.61%) MCSE
8 2 (1.08%) CCNA
8 2 (1.08%) ISTQB
8 2 (1.08%) PRINCE2 Practitioner
8 2 (1.08%) Six Sigma Green Belt
9 1 (0.54%) DBS Check
Quality Assurance & Compliance
1 9 (4.84%) SLA
2 5 (2.69%) Data Quality
3 4 (2.15%) QA
3 4 (2.15%) Sarbanes-Oxley
4 2 (1.08%) GDPR
4 2 (1.08%) ISO/IEC 20000
5 1 (0.54%) COBIT
5 1 (0.54%) Disclosure Scotland
5 1 (0.54%) ISO/IEC 27001
5 1 (0.54%) JSP 440
5 1 (0.54%) PMO
System Software
1 19 (10.22%) Active Directory
2 9 (4.84%) XenApp
3 6 (3.23%) XenDesktop
4 5 (2.69%) VMware Infrastructure
5 4 (2.15%) Microsoft App-V
6 3 (1.61%) VMware Server
6 3 (1.61%) vSphere
7 2 (1.08%) Firmware
7 2 (1.08%) Samba
8 1 (0.54%) ProxySG
Systems Management
1 10 (5.38%) HP ALM
2 5 (2.69%) PTC Integrity
2 5 (2.69%) Systems Management Server (SMS)
3 4 (2.15%) SCCM
4 3 (1.61%) Microsoft Clustering
5 1 (0.54%) AirWatch
5 1 (0.54%) McAfee ePO
5 1 (0.54%) Microsoft Intune
Vendors
1 37 (19.89%) Microsoft
2 15 (8.06%) Remedy
3 13 (6.99%) HP
4 10 (5.38%) Atlassian
4 10 (5.38%) Citrix
5 9 (4.84%) ServiceNow
6 8 (4.30%) VMware
7 7 (3.76%) Automation Anywhere
7 7 (3.76%) BMC
8 5 (2.69%) PTC
8 5 (2.69%) Siemens
9 4 (2.15%) Cisco
9 4 (2.15%) Oracle
9 4 (2.15%) SAP
10 3 (1.61%) Altiris
10 3 (1.61%) Apple
10 3 (1.61%) CommVault
10 3 (1.61%) NetApp
10 3 (1.61%) Wyse
11 2 (1.08%) Fortinet