Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 55 77 56
Rank change year-on-year +22 -21 +30
Contract jobs citing Service Management 273 256 258
As % of all contract IT jobs advertised in the Midlands 3.38% 2.63% 3.04%
As % of the Processes & Methodologies category 4.06% 3.18% 3.85%
Number of daily rates quoted 159 135 168
Midlands median daily rate £365 £403 £400
Median daily rate % change year-on-year -9.32% +0.63% +6.67%
10th Percentile £223 £158 £156
90th Percentile £550 £610 £543
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +7.89%
Number of hourly rates quoted 11 11 20
Midlands median hourly rate £12.23 £13.50 £18.76
Median hourly rate % change year-on-year -9.44% -28.04% +25.07%
10th Percentile £10.29 £10.86 £12.34
90th Percentile £31.50 £25.00 £37.78
England median hourly rate £15.00 £14.50 £18.26
% change year-on-year +3.45% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6718 8050 6707
As % of all contract IT jobs advertised in the Midlands 83.15% 82.61% 79.13%
Number of daily rates quoted 4278 4918 3973
Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +2.74%
10th Percentile £250 £250 £231
90th Percentile £550 £575 £538
England median daily rate £450 £425 £422
% change year-on-year +5.88% +0.62% +5.60%
Number of hourly rates quoted 239 206 258
Midlands median hourly rate £21.24 £16.30 £18.76
Median hourly rate % change year-on-year +30.35% -13.14% +4.22%
10th Percentile £10.57 £10.50 £11.00
90th Percentile £49.00 £39.75 £42.33
England median hourly rate £23.75 £24.41 £22.50
% change year-on-year -2.70% +8.49% +18.42%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the Midlands.

Contractor daily rate trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 19 November 2017.

Contractor daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the Midlands.

Contractor hourly rate trend for Service Management in the Midlands

Service Management
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing Service Management in the Midlands over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands +49 136 £340 -24.44% 6
West Midlands -7 135 £425 +7.59% 29
Service Management
England

For the 6 months to 19 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Midlands region with a requirement for Service Management.

1 161 (58.97%) ITIL
2 71 (26.01%) ITSM
3 68 (24.91%) Project Management
4 62 (22.71%) Microsoft
5 61 (22.34%) Service Delivery
6 48 (17.58%) Agile Software Development
7 46 (16.85%) Windows
8 45 (16.48%) Finance
9 39 (14.29%) ITIL V3
10 38 (13.92%) Problem Management
10 38 (13.92%) SQL
11 35 (12.82%) Stakeholder Management
12 32 (11.72%) ServiceNow
13 30 (10.99%) Change Management
13 30 (10.99%) Oracle
13 30 (10.99%) Service Design
14 29 (10.62%) Microsoft Office
15 27 (9.89%) Analytical Skills
16 26 (9.52%) SLA
17 25 (9.16%) Process Improvement
18 24 (8.79%) Incident Management
18 24 (8.79%) Active Directory
19 23 (8.42%) Matrix Organization
20 22 (8.06%) WAN
20 22 (8.06%) Microsoft Azure
21 21 (7.69%) Linux
22 19 (6.96%) Business Continuity
22 19 (6.96%) Performance Metrics
23 18 (6.59%) Cisco Certification
24 17 (6.23%) ITIL Certification

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.66%) SharePoint
2 9 (3.30%) MS Exchange
3 6 (2.20%) Apache
3 6 (2.20%) Confluence
3 6 (2.20%) Elasticsearch
3 6 (2.20%) Tomcat
4 4 (1.47%) IIS
5 3 (1.10%) Exchange Server 2010
6 2 (0.73%) Oracle Workflow
6 2 (0.73%) Skype for Business
7 1 (0.37%) Adobe Experience Manager
7 1 (0.37%) Drupal
7 1 (0.37%) Exchange Server 2013
7 1 (0.37%) WebSphere
7 1 (0.37%) WildFly
Applications
1 29 (10.62%) Microsoft Office
2 10 (3.66%) Microsoft Excel
3 5 (1.83%) Microsoft PowerPoint
4 2 (0.73%) Microsoft Project
4 2 (0.73%) MS Visio
5 1 (0.37%) Spreadsheet
Business Applications
1 3 (1.10%) Dynamics CRM
1 3 (1.10%) Oracle EBS R12
1 3 (1.10%) Oracle ERP
1 3 (1.10%) Oracle Payroll
1 3 (1.10%) PeopleSoft CRM
2 2 (0.73%) Oracle Applications
2 2 (0.73%) Oracle Financials
2 2 (0.73%) Remedy ITSM
3 1 (0.37%) Dynamics NAV
3 1 (0.37%) JDE EnterpriseOne
3 1 (0.37%) SAP ERP
3 1 (0.37%) SAP Hybris
3 1 (0.37%) SAP Payroll
3 1 (0.37%) SAP SM
Cloud Services
1 22 (8.06%) Microsoft Azure
2 16 (5.86%) Office 365
3 14 (5.13%) Amazon AWS
4 6 (2.20%) Amazon CloudWatch
4 6 (2.20%) Amazon EC2
4 6 (2.20%) Amazon ELB
4 6 (2.20%) Amazon S3
4 6 (2.20%) Virtual Private Cloud
5 5 (1.83%) IaaS
5 5 (1.83%) PaaS
6 3 (1.10%) SaaS
7 2 (0.73%) Azure Active Directory
7 2 (0.73%) Cloud Computing
7 2 (0.73%) Dropbox
8 1 (0.37%) Google Analytics
8 1 (0.37%) Scribe Online
Communications & Networking
1 22 (8.06%) WAN
2 14 (5.13%) Firewall
3 13 (4.76%) Wireless
4 11 (4.03%) DHCP
4 11 (4.03%) LAN
4 11 (4.03%) MPLS
5 10 (3.66%) DNS
5 10 (3.66%) VPN
6 9 (3.30%) Cisco ASA
7 8 (2.93%) Cisco Nexus
8 6 (2.20%) HTTP
8 6 (2.20%) Internet
8 6 (2.20%) OpenLDAP
8 6 (2.20%) OpenVPN
8 6 (2.20%) SMS
8 6 (2.20%) SSH
8 6 (2.20%) TCP/IP
8 6 (2.20%) Wi-Fi
9 5 (1.83%) Unified Communications
10 3 (1.10%) Intrusion Detection
Database & Business Intelligence
1 17 (6.23%) Relational Database
2 11 (4.03%) SQL Server
3 10 (3.66%) DB2
4 9 (3.30%) RDBMS
5 6 (2.20%) Amazon RDS
5 6 (2.20%) Oracle Reports
5 6 (2.20%) PostgreSQL
6 3 (1.10%) Data Warehouse
6 3 (1.10%) Oracle Database
6 3 (1.10%) Oracle Database 10g
7 2 (0.73%) Azure SQL Database
7 2 (0.73%) SQLPlus
8 1 (0.37%) Big Data
8 1 (0.37%) Oracle Discoverer
8 1 (0.37%) SQL Server Integration Services
Development Applications
1 9 (3.30%) JIRA
2 7 (2.56%) Git (software)
3 6 (2.20%) Ant
3 6 (2.20%) Bitbucket
3 6 (2.20%) Jenkins
3 6 (2.20%) JUnit
3 6 (2.20%) Liquibase
3 6 (2.20%) Maven
3 6 (2.20%) SonarQube
3 6 (2.20%) Sonatype Nexus
4 3 (1.10%) ProC
5 2 (0.73%) Oracle Forms
6 1 (0.37%) Visual Studio
General
1 45 (16.48%) Finance
2 10 (3.66%) Telecoms
3 8 (2.93%) Retail
4 6 (2.20%) Manufacturing
5 5 (1.83%) Legal
5 5 (1.83%) Marketing
6 4 (1.47%) Banking
7 3 (1.10%) Electronics
8 2 (0.73%) Aerospace
8 2 (0.73%) Automotive
8 2 (0.73%) Local Government
9 1 (0.37%) Back Office
9 1 (0.37%) Billing
9 1 (0.37%) Pharmaceutical
9 1 (0.37%) Publishing
9 1 (0.37%) Vietnamese Language
Job Titles
1 59 (21.61%) Analyst
2 45 (16.48%) Service Manager
3 22 (8.06%) Project Manager
4 19 (6.96%) Architect
5 18 (6.59%) Applications Support
5 18 (6.59%) Business Analyst
6 15 (5.49%) Support Analyst
7 13 (4.76%) Consultant
7 13 (4.76%) Delivery Manager
7 13 (4.76%) ITIL Manager
8 12 (4.40%) Service Analyst
9 11 (4.03%) ITIL Service Manager
9 11 (4.03%) Services Delivery Manager
10 10 (3.66%) IT Manager
11 9 (3.30%) Applications Manager
11 9 (3.30%) Applications Support Analyst
11 9 (3.30%) IT Analyst
12 8 (2.93%) IT Support
12 8 (2.93%) Network Specialist
12 8 (2.93%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 7 (2.56%) REST
2 6 (2.20%) Elastic Stack
2 6 (2.20%) MCollective
3 5 (1.83%) X-Windows
4 4 (1.47%) .NET
5 3 (1.10%) HTML
6 2 (0.73%) AngularJS
6 2 (0.73%) CSS
6 2 (0.73%) Oracle Fusion
7 1 (0.37%) Apache Flex
7 1 (0.37%) ASP.NET
7 1 (0.37%) ASP.NET MVC
7 1 (0.37%) COM
7 1 (0.37%) EDIFACT
7 1 (0.37%) JSON
7 1 (0.37%) Web Services
Miscellaneous
1 27 (9.89%) Analytical Skills
2 17 (6.23%) Management Information System
3 9 (3.30%) Clustering
3 9 (3.30%) Derivative
4 7 (2.56%) Data Centre
5 6 (2.20%) Linux Command Line
6 5 (1.83%) Algorithms
7 4 (1.47%) Greenfield Project
7 4 (1.47%) NHS
8 3 (1.10%) CMDB
8 3 (1.10%) User Experience
8 3 (1.10%) Wiki
9 2 (0.73%) Computer Science
9 2 (0.73%) Data Structures
9 2 (0.73%) Mainframe
9 2 (0.73%) Public Cloud
10 1 (0.37%) Client/Server
10 1 (0.37%) Data Protection Act
10 1 (0.37%) PMI
10 1 (0.37%) Thin Client
Operating Systems
1 46 (16.85%) Windows
2 21 (7.69%) Linux
3 15 (5.49%) CentOS
4 11 (4.03%) Red Hat Enterprise Linux
4 11 (4.03%) Windows Server
5 8 (2.93%) Windows 10
5 8 (2.93%) Windows 7
6 7 (2.56%) Unix
6 7 (2.56%) Windows Server 2012
7 6 (2.20%) Windows Server 2008
8 3 (1.10%) AIX
9 1 (0.37%) Apple iOS
9 1 (0.37%) VMS
9 1 (0.37%) Windows 8
9 1 (0.37%) zOS
Processes & Methodologies
1 161 (58.97%) ITIL
2 71 (26.01%) ITSM
3 68 (24.91%) Project Management
4 61 (22.34%) Service Delivery
5 48 (17.58%) Agile Software Development
6 39 (14.29%) ITIL V3
7 38 (13.92%) Problem Management
8 35 (12.82%) Stakeholder Management
9 30 (10.99%) Change Management
9 30 (10.99%) Service Design
10 25 (9.16%) Process Improvement
11 24 (8.79%) Incident Management
12 23 (8.42%) Matrix Organization
13 19 (6.96%) Business Continuity
13 19 (6.96%) Performance Metrics
14 15 (5.49%) Six Sigma
15 14 (5.13%) Coaching
15 14 (5.13%) Migration
15 14 (5.13%) PRINCE2
16 13 (4.76%) Lean Six Sigma
Programming Languages
1 38 (13.92%) SQL
2 15 (5.49%) Bash Shell
3 9 (3.30%) Java
3 9 (3.30%) PL/SQL
4 6 (2.20%) Groovy
5 3 (1.10%) C#
5 3 (1.10%) JavaScript
5 3 (1.10%) Shell Script
6 2 (0.73%) C
6 2 (0.73%) VBA
7 1 (0.37%) PowerShell
7 1 (0.37%) Progress 4GL
Qualifications
1 18 (6.59%) Cisco Certification
2 17 (6.23%) ITIL Certification
3 15 (5.49%) Security Cleared
4 12 (4.40%) Degree
4 12 (4.40%) SC Cleared
5 11 (4.03%) Microsoft Certification
6 7 (2.56%) BPSS Clearance
6 7 (2.56%) CCNP
6 7 (2.56%) MCSE
7 6 (2.20%) CCIE
8 5 (1.83%) CCNA
8 5 (1.83%) ITIL Foundation Certificate
9 4 (1.47%) CISSP
10 3 (1.10%) APMP
10 3 (1.10%) Check Point Certification
10 3 (1.10%) MCITP
10 3 (1.10%) MCTS
10 3 (1.10%) VMware Certified Professional (VCP)
11 2 (0.73%) JNCIA
11 2 (0.73%) RHCE
Quality Assurance & Compliance
1 26 (9.52%) SLA
2 8 (2.93%) Disclosure Scotland
3 3 (1.10%) COBIT
4 2 (0.73%) QA
5 1 (0.37%) ISO/IEC 20000
5 1 (0.37%) Sarbanes-Oxley
System Software
1 24 (8.79%) Active Directory
2 6 (2.20%) Docker
2 6 (2.20%) Postfix
2 6 (2.20%) Squid
2 6 (2.20%) vCloud
2 6 (2.20%) Virtual Machines
3 5 (1.83%) XenApp
4 4 (1.47%) VMware Infrastructure
4 4 (1.47%) vSphere
5 2 (0.73%) BitLocker
5 2 (0.73%) Terminal Server
6 1 (0.37%) Microsoft Virtual Server
6 1 (0.37%) RACF
6 1 (0.37%) Virtual Servers
6 1 (0.37%) VMware ESXi
Systems Management
1 9 (3.30%) Data Guard
2 8 (2.93%) SCCM
3 6 (2.20%) Ansible
3 6 (2.20%) Docker Swarm
3 6 (2.20%) Kibana
3 6 (2.20%) Kubernetes
3 6 (2.20%) logstash
3 6 (2.20%) Puppet
3 6 (2.20%) Rancher
3 6 (2.20%) Rsyslog
3 6 (2.20%) Sysdig
3 6 (2.20%) Terraform
3 6 (2.20%) ZABBIX
4 3 (1.10%) Microsoft Intune
5 2 (0.73%) Systems Management Server (SMS)
5 2 (0.73%) WSUS
6 1 (0.37%) MOM
6 1 (0.37%) Netcool
6 1 (0.37%) OVSD
6 1 (0.37%) Tivoli Storage Manager
Vendors
1 62 (22.71%) Microsoft
2 32 (11.72%) ServiceNow
3 30 (10.99%) Oracle
4 17 (6.23%) Cisco
4 17 (6.23%) VMware
5 12 (4.40%) Citrix
6 10 (3.66%) SAP
7 9 (3.30%) Red Hat
8 6 (2.20%) Sonatype
9 5 (1.83%) BMC
9 5 (1.83%) EMC
9 5 (1.83%) IBM
9 5 (1.83%) NetApp
10 4 (1.47%) CheckPoint
10 4 (1.47%) LANDesk
10 4 (1.47%) PeopleSoft
10 4 (1.47%) Remedy
11 3 (1.10%) Blue Coat
11 3 (1.10%) F5
11 3 (1.10%) Fortinet