Period
to 8 April 2020

The median contractor rate for a Service Desk Analyst was £133 per day in advertised job vacancies in Milton Keynes during the 6 months to 8 April 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
Buckinghamshire > Milton Keynes
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 22 45 95
Rank change year-on-year +23 +50 -19
Contract jobs requiring a Service Desk Analyst 45 37 24
As % of all contract jobs advertised in Milton Keynes 6.63% 3.50% 1.51%
As % of the Job Titles category 7.14% 3.75% 1.59%
Number of daily rates quoted 3 14 4
Median daily rate £133 £202 £131
Median daily rate % change year-on-year -34.02% +53.90% -3.67%
Buckinghamshire median daily rate £138 £198 £143
% change year-on-year -30.18% +38.60% +4.59%
Number of hourly rates quoted 35 22 13
Median hourly rate £16.50 £14.25 £18.00
Median hourly rate % change year-on-year +15.79% -20.83% +1.69%
Buckinghamshire median hourly rate £16.25 £14.25 £16.50
% change year-on-year +14.04% -13.64% -6.78%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Milton Keynes. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Milton Keynes
Contract vacancies in Milton Keynes with a recognized job title 630 987 1,506
% of contract IT jobs with a recognized job title 92.78% 93.47% 94.96%
Number of daily rates quoted 387 585 786
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -1.23%
10th Percentile £270 £210 £250
90th Percentile £575 £613 £550
Buckinghamshire median daily rate £408 £425 £400
% change year-on-year -4.12% +6.25% -
Number of hourly rates quoted 83 84 64
Median hourly rate £16.25 £15.65 £17.38
Median hourly rate % change year-on-year +3.83% -9.93% +24.11%
10th Percentile £12.98 £10.55 £10.24
90th Percentile £20.20 £46.38 £22.93
Median hourly rate £16.00 £16.50 £17.50
% change year-on-year -3.03% -5.71% +22.81%

Service Desk Analyst
Job Vacancy Trend in Milton Keynes

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Milton Keynes.

Job vacancy trend for Service Desk Analyst in Milton Keynes

Service Desk Analyst
Contractor Daily Rate Trend in Milton Keynes

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in Milton Keynes.

Daily rate trend for Service Desk Analyst in Milton Keynes

Service Desk Analyst
Contractor Hourly Rate Trend in Milton Keynes

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in Milton Keynes.

Hourly rate trend for Service Desk Analyst in Milton Keynes

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Milton Keynes

For the 6 months to 8 April 2020, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Milton Keynes region featuring Service Desk Analyst in the job title.

1 33 (73.33%) Windows
2 28 (62.22%) Active Directory
3 17 (37.78%) Windows 10
4 16 (35.56%) ITIL
5 15 (33.33%) Microsoft Office
6 14 (31.11%) Microsoft
7 12 (26.67%) Windows Server
8 10 (22.22%) Windows 7
9 9 (20.00%) SLA
10 8 (17.78%) Degree
11 7 (15.56%) Legal
11 7 (15.56%) Stakeholder Management
11 7 (15.56%) Service Management
11 7 (15.56%) ITSM
12 6 (13.33%) Citrix
13 5 (11.11%) CRM
13 5 (11.11%) Information Security Management
13 5 (11.11%) Security Management
13 5 (11.11%) Management Information System
13 5 (11.11%) Back Office
13 5 (11.11%) Information Security
13 5 (11.11%) Mobile Device Management
13 5 (11.11%) Ticket Management
13 5 (11.11%) ISMS
14 4 (8.89%) Security Cleared
14 4 (8.89%) ServiceNow
15 3 (6.67%) Service Desk Management
15 3 (6.67%) Continuous Improvement
15 3 (6.67%) SC Cleared
15 3 (6.67%) Self-Motivation

Service Desk Analyst Skill Set
Co-occurring IT Skills in Milton Keynes by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 15 (33.33%) Microsoft Office
Cloud Services
1 2 (4.44%) Office 365
Communications & Networking
1 2 (4.44%) Intranet
1 2 (4.44%) TCP/IP
General
1 7 (15.56%) Legal
2 5 (11.11%) Back Office
3 2 (4.44%) Law
4 1 (2.22%) Finance
Miscellaneous
1 5 (11.11%) Management Information System
2 3 (6.67%) Self-Motivation
3 1 (2.22%) Blackberry
3 1 (2.22%) iPhone
Operating Systems
1 33 (73.33%) Windows
2 17 (37.78%) Windows 10
3 12 (26.67%) Windows Server
4 10 (22.22%) Windows 7
5 2 (4.44%) Windows Vista
6 1 (2.22%) Android
6 1 (2.22%) Apple iOS
6 1 (2.22%) Unix
6 1 (2.22%) Windows Mobile
6 1 (2.22%) Windows XP
Processes & Methodologies
1 16 (35.56%) ITIL
2 7 (15.56%) ITSM
2 7 (15.56%) Service Management
2 7 (15.56%) Stakeholder Management
3 5 (11.11%) CRM
3 5 (11.11%) Information Security
3 5 (11.11%) Information Security Management
3 5 (11.11%) ISMS
3 5 (11.11%) Mobile Device Management
3 5 (11.11%) Security Management
3 5 (11.11%) Ticket Management
4 3 (6.67%) Continuous Improvement
4 3 (6.67%) Service Desk Management
5 1 (2.22%) Break/Fix
5 1 (2.22%) Change Management
5 1 (2.22%) Incident Management
5 1 (2.22%) Problem Management
5 1 (2.22%) Service Delivery
5 1 (2.22%) Service Delivery Management
5 1 (2.22%) Software Deployment
Qualifications
1 8 (17.78%) Degree
2 4 (8.89%) Security Cleared
3 3 (6.67%) SC Cleared
4 2 (4.44%) CCNA
4 2 (4.44%) Cisco Certification
4 2 (4.44%) MCSA
4 2 (4.44%) Microsoft Certification
5 1 (2.22%) CTC Cleared
5 1 (2.22%) DV Cleared
Quality Assurance & Compliance
1 9 (20.00%) SLA
System Software
1 28 (62.22%) Active Directory
2 1 (2.22%) vSphere
Systems Management
1 1 (2.22%) Backup Exec
1 1 (2.22%) NetBackup
1 1 (2.22%) Tivoli
Vendors
1 14 (31.11%) Microsoft
2 6 (13.33%) Citrix
3 4 (8.89%) ServiceNow
4 2 (4.44%) Apple
4 2 (4.44%) Sony
5 1 (2.22%) BMC
5 1 (2.22%) Dell
5 1 (2.22%) HP
5 1 (2.22%) VMware