Period
to 13 December 2018

The median contractor rate for a Service Desk Analyst was £215 per day in advertised job vacancies in Buckinghamshire during the 6 months to 13 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
South East > Buckinghamshire
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 77 101 76
Rank change year-on-year +24 -25 +28
Contract jobs requiring a Service Desk Analyst 39 37 29
As % of all contract IT jobs advertised in Buckinghamshire 2.30% 1.56% 1.71%
As % of the Job Titles category 2.43% 1.64% 1.84%
Number of daily rates quoted 21 9 9
Buckinghamshire median daily rate £215 £142 £135
Median daily rate % change year-on-year +50.67% +5.45% -6.90%
10th Percentile £155 £110 £111
90th Percentile £240 £146 £142
South East median daily rate £150 £130 £161
% change year-on-year +15.38% -19.38% +24.04%
Number of hourly rates quoted 16 25 12
Buckinghamshire median hourly rate £14.50 £17.50 £14.00
Median hourly rate % change year-on-year -17.14% +25.00% -13.26%
10th Percentile £11.25 £10.00 £13.55
90th Percentile £17.29 £18.90 £15.50
South East median hourly rate £14.00 £14.00 £14.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Buckinghamshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Buckinghamshire
Contract vacancies in Buckinghamshire with a recognized job title 1,605 2,256 1,579
% of contract IT jobs with a recognized job title 94.80% 94.91% 93.10%
Number of daily rates quoted 907 991 837
Buckinghamshire median daily rate £413 £400 £400
Median daily rate % change year-on-year +3.13% - +6.67%
10th Percentile £215 £228 £200
90th Percentile £575 £525 £550
South East median daily rate £425 £420 £400
% change year-on-year +1.19% +5.00% +3.23%
Number of hourly rates quoted 114 125 81
Buckinghamshire median hourly rate £14.24 £17.50 £14.00
Median hourly rate % change year-on-year -18.61% +25.00% -
10th Percentile £9.30 £10.20 £9.00
90th Percentile £26.65 £42.85 £38.75
South East median hourly rate £20.00 £18.00 £19.00
% change year-on-year +11.11% -5.26% +6.92%

Service Desk Analyst
Job Vacancy Trend in Buckinghamshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for Service Desk Analyst in Buckinghamshire

Service Desk Analyst
Contractor Daily Rate Trend in Buckinghamshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Buckinghamshire.

Contractor daily rate trend for Service Desk Analyst in Buckinghamshire

Service Desk Analyst
Contractor Hourly Rate Trend in Buckinghamshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Buckinghamshire.

Contractor hourly rate trend for Service Desk Analyst in Buckinghamshire

Service Desk Analyst
Contract Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Buckinghamshire region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +18 32 £220 +54.54% 6
Marlow - 4 £145 -
High Wycombe - 2 - -
Aylesbury +1 1 - -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Buckinghamshire

For the 6 months to 13 December 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Buckinghamshire region featuring Service Desk Analyst in the job title.

1 23 (58.97%) Windows
2 19 (48.72%) ITIL
3 18 (46.15%) Microsoft
4 16 (41.03%) Microsoft Office
5 15 (38.46%) Service Management
5 15 (38.46%) Security Cleared
6 13 (33.33%) Office 365
6 13 (33.33%) SC Cleared
6 13 (33.33%) Active Directory
7 12 (30.77%) SQL
8 10 (25.64%) SQL Server
8 10 (25.64%) MS Exchange
8 10 (25.64%) Exchange Server 2007
8 10 (25.64%) Exchange Server 2003
8 10 (25.64%) Windows Server 2008
8 10 (25.64%) SQL Server 2008
8 10 (25.64%) Windows 10
8 10 (25.64%) Windows Server
9 9 (23.08%) Problem-Solving
10 8 (20.51%) ITSM
11 7 (17.95%) HP
11 7 (17.95%) Android
11 7 (17.95%) Windows 7
11 7 (17.95%) Critical Thinking
12 6 (15.38%) Self-Motivation
12 6 (15.38%) ITIL Foundation Certificate
12 6 (15.38%) ITIL V3
12 6 (15.38%) Fat Client
12 6 (15.38%) DV Cleared
12 6 (15.38%) SLA

Service Desk Analyst Skill Set
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (25.64%) Exchange Server 2003
1 10 (25.64%) Exchange Server 2007
1 10 (25.64%) MS Exchange
2 2 (5.13%) SharePoint
Applications
1 16 (41.03%) Microsoft Office
Cloud Services
1 13 (33.33%) Office 365
2 4 (10.26%) Azure Active Directory
2 4 (10.26%) Microsoft Azure
Communications & Networking
1 2 (5.13%) Intranet
1 2 (5.13%) Wireless
2 1 (2.56%) ATM
2 1 (2.56%) Extranet
Database & Business Intelligence
1 10 (25.64%) SQL Server
1 10 (25.64%) SQL Server 2008
General
1 3 (7.69%) Finance
2 2 (5.13%) Automotive
2 2 (5.13%) Retail
3 1 (2.56%) Legal
Miscellaneous
1 6 (15.38%) Fat Client
1 6 (15.38%) Self-Motivation
1 6 (15.38%) Thin Client
2 3 (7.69%) Analytical Skills
3 1 (2.56%) iPad
3 1 (2.56%) Smartphone
3 1 (2.56%) User Experience
Operating Systems
1 23 (58.97%) Windows
2 10 (25.64%) Windows 10
2 10 (25.64%) Windows Server
2 10 (25.64%) Windows Server 2008
3 7 (17.95%) Android
3 7 (17.95%) Windows 7
4 2 (5.13%) Windows 8
5 1 (2.56%) Apple iOS
5 1 (2.56%) Windows Vista
Processes & Methodologies
1 19 (48.72%) ITIL
2 15 (38.46%) Service Management
3 9 (23.08%) Problem-Solving
4 8 (20.51%) ITSM
5 7 (17.95%) Critical Thinking
6 6 (15.38%) CRM
6 6 (15.38%) ITIL V3
7 5 (12.82%) Incident Management
7 5 (12.82%) Ticket Management
8 4 (10.26%) Computer Science
9 2 (5.13%) Migration
9 2 (5.13%) Service Delivery
9 2 (5.13%) Time Management
10 1 (2.56%) B2C
10 1 (2.56%) Continuous Improvement
10 1 (2.56%) ERP
10 1 (2.56%) Fault Management
10 1 (2.56%) Problem Management
10 1 (2.56%) Root Cause Analysis
10 1 (2.56%) Stakeholder Management
Programming Languages
1 12 (30.77%) SQL
Qualifications
1 15 (38.46%) Security Cleared
2 13 (33.33%) SC Cleared
3 6 (15.38%) DV Cleared
3 6 (15.38%) ITIL Foundation Certificate
4 5 (12.82%) Degree
5 2 (5.13%) ITIL Certification
Quality Assurance & Compliance
1 6 (15.38%) SLA
System Software
1 13 (33.33%) Active Directory
2 6 (15.38%) Terminal Server
Systems Management
1 5 (12.82%) OVSD
2 1 (2.56%) AirWatch
2 1 (2.56%) HP SiteScope
Vendors
1 18 (46.15%) Microsoft
2 7 (17.95%) HP
3 5 (12.82%) webMethods
4 2 (5.13%) Apple
4 2 (5.13%) SAP
5 1 (2.56%) Remedy
5 1 (2.56%) Splunk