10 Service Desk Analyst Jobs in the South East

Support Analyst, Service Desk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Redbourn. The Company The Support Analyst/Service Desk more »

Role: Service Desk Analyst Skills:- Customer Service, problem solver, people person, able to work independently and in a team, has knowledge or interest in Technology and Higher Education. I have a client based in Brighton who is looking for a Service Desk Analyst who has experience with Customer Service, problem-solving, the ability to work independently and in a team, and has knowledge or interest in Technology and Higher Education on a permanent basis. This role is perfect for someone looking to get started on their career path with technology and … there are many avenues this role can grow and develop. Our client is offering the successful Service Desk Analyst a salary of up to £26,000 based on experience. This role is hybrid working and will become much more of a remote position, where the expectation will more »

Service Desk Analyst Milton Keynes - x5 days onsite 8 months £190 per day inside IR35 Primary Purpose of the Job The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients IT Services Strategy to all … in the UK, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. Main Responsibilities … from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels more »

1st Line Support, Service Desk Support Analyst required by our client, a thriving analytics company who are already the leaders in their niche sector with their superb intelligence platform. They have an established SaaS product in the Telecoms sector, and as part of a new phase of … growth are now looking for a Service Desk Support Analyst to join their team. This 1st Line Support Analyst role will see you providing daily Service Desk Support to external client end-users for their telecoms software application. You will be required to have … experience in providing IT support to end-users on a helpdesk/service desk, ability to troubleshoot IT issues, and have excellent customer-focused communication skills. Your IT experience will include desktop technologies, such as: Windows OS O365 Active Directory Desktop Hardware/IP Phones/Printers Basic more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »

IT Service Desk Analyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In … this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide … excellent customer service. Service Desk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software more »

for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England. Service Desk Analyst £19.50 Temporary Role Monday to Friday 35 hours a week Early shift 8 am start Late shift 10 am start … Role Responsibilities: Provide a 1st time fix resolution to customers of the service desk Management & distribution of mobile, computing, & software assets based on approved requests from the business Liaise with all other IT functions on the escalation and resolution of service tickets, the creation & management of service … to faulty equipment. The ideal candidate: The role would benefit from a foundation knowledge of ITIL v2 or v3 standards for Incident, Problem, and Service Request management. A patient and 'customer first' manner is essential for this role Able to manage their time to provide successful outcomes per the more »

creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team … environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving … technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If more »

solving. Ability to understand and follow documented incident processes. Ability to work under pressure to agreed targets in a fast-paced environment. Knowledge of Service Desk operations and processes. Why Join Bell We prioritise internal development opportunities and offer access to our Udemy training platform Competitive Salary Flexible more »