Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in Milton Keynes during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Buckinghamshire > Milton Keynes
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 71 100 118
Rank change year-on-year +29 +18 -33
Permanent jobs requiring a Service Desk Analyst 61 34 40
As % of all permanent IT jobs advertised in Milton Keynes 3.67% 2.04% 1.49%
As % of the Job Titles category 3.82% 2.07% 1.55%
Number of salaries quoted 16 27 36
Milton Keynes median annual salary £22,500 £20,000 £22,500
Median salary % change year-on-year +12.50% -11.11% -2.17%
10th Percentile £16,500 £17,550 £19,125
90th Percentile £30,125 £25,125 £26,000
Buckinghamshire median annual salary £21,500 £21,500 £23,000
% change year-on-year - -6.52% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Milton Keynes. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Milton Keynes
Permanent vacancies in Milton Keynes with a recognized job title 1598 1641 2576
% of permanent IT jobs with a recognized job title 96.09% 98.44% 96.12%
Number of salaries quoted 1208 1435 2158
Milton Keynes median annual salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.53% +6.25% -
10th Percentile £26,250 £25,000 £26,250
90th Percentile £63,750 £62,500 £60,000
Buckinghamshire median annual salary £42,500 £42,500 £42,500

Service Desk Analyst
Job Vacancy Trend in Milton Keynes

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Milton Keynes.

Job vacancy trend for Service Desk Analyst in Milton Keynes

Service Desk Analyst
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Milton Keynes.

Salary trend for Service Desk Analyst in Milton Keynes

Service Desk Analyst
Salary Histogram in Milton Keynes

The salary distribution of IT jobs citing Service Desk Analyst in Milton Keynes over the 6 months to 24 November 2017.

Salary histogram for Service Desk Analyst in Milton Keynes

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Milton Keynes

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Milton Keynes region featuring Service Desk Analyst in the job title.

1 53 (86.89%) Windows
2 38 (62.30%) Microsoft Office
3 37 (60.66%) Citrix
3 37 (60.66%) Ticket Management
4 34 (55.74%) Back Office
5 31 (50.82%) VPN
6 24 (39.34%) Windows 7
7 21 (34.43%) Legal
7 21 (34.43%) SLA
8 15 (24.59%) Microsoft
8 15 (24.59%) ITIL
8 15 (24.59%) Finance
9 14 (22.95%) Degree
10 12 (19.67%) Computer Science
11 8 (13.11%) Service Management
12 7 (11.48%) Microsoft Certification
12 7 (11.48%) Incident Management
13 6 (9.84%) Billing
13 6 (9.84%) Document Management
13 6 (9.84%) Android
13 6 (9.84%) iPhone
13 6 (9.84%) Remote Desktop
13 6 (9.84%) Law
14 5 (8.20%) A+ Certification
14 5 (8.20%) HND
14 5 (8.20%) Windows XP
14 5 (8.20%) Computer Science Degree
14 5 (8.20%) Windows 8
14 5 (8.20%) GNVQ
15 4 (6.56%) Active Directory

Service Desk Analyst Skill Set
Co-occurring IT Skills in Milton Keynes by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.28%) MS Exchange
Applications
1 38 (62.30%) Microsoft Office
2 1 (1.64%) MS Visio
Business Applications
1 1 (1.64%) SAP CO
1 1 (1.64%) SAP FI
1 1 (1.64%) SAP FI/CO
1 1 (1.64%) SAP MM
1 1 (1.64%) SAP PM
Cloud Services
1 3 (4.92%) Office 365
2 1 (1.64%) OneDrive
Communications & Networking
1 31 (50.82%) VPN
2 6 (9.84%) Remote Desktop
General
1 34 (55.74%) Back Office
2 21 (34.43%) Legal
3 15 (24.59%) Finance
4 6 (9.84%) Billing
4 6 (9.84%) Law
Miscellaneous
1 12 (19.67%) Computer Science
2 6 (9.84%) iPhone
Operating Systems
1 53 (86.89%) Windows
2 24 (39.34%) Windows 7
3 6 (9.84%) Android
4 5 (8.20%) Windows 8
4 5 (8.20%) Windows XP
5 3 (4.92%) Windows 10
Processes & Methodologies
1 37 (60.66%) Ticket Management
2 15 (24.59%) ITIL
3 8 (13.11%) Service Management
4 7 (11.48%) Incident Management
5 6 (9.84%) Document Management
6 1 (1.64%) ITSM
6 1 (1.64%) Migration
6 1 (1.64%) Root Cause Analysis
Qualifications
1 14 (22.95%) Degree
2 7 (11.48%) Microsoft Certification
3 5 (8.20%) A+ Certification
3 5 (8.20%) Computer Science Degree
3 5 (8.20%) GNVQ
3 5 (8.20%) HND
4 2 (3.28%) MCP
4 2 (3.28%) MCSA
4 2 (3.28%) MCSE
Quality Assurance & Compliance
1 21 (34.43%) SLA
2 1 (1.64%) GxP
2 1 (1.64%) Sarbanes-Oxley
System Software
1 4 (6.56%) Active Directory
Vendors
1 37 (60.66%) Citrix
2 15 (24.59%) Microsoft
3 1 (1.64%) SAP