Customer Journey Map Contract Job Trends in the North of England

Customer Journey Mapping
England > North of England

The table below provides summary statistics and contractor rates for jobs advertised in the North of England requiring Customer Journey Map skills. It covers contract job vacancies from the 6 months leading up to 20 October 2025, with comparisons to the same periods in the previous two years.

6 months to
20 Oct 2025
Same period 2024 Same period 2023
Rank 182 168 197
Rank change year-on-year -14 +29 +60
Contract jobs citing Customer Journey Map 11 1 3
As % of all contract jobs in the North of England 0.26% 0.025% 0.059%
As % of the Processes & Methodologies category 0.29% 0.029% 0.067%
Number of daily rates quoted 11 1 2
10th Percentile £308 - £224
25th Percentile £319 - £241
Median daily rate (50th Percentile) £358 £600 £288
Median % change year-on-year -40.33% +108.70% -32.35%
75th Percentile £519 - £341
90th Percentile £538 - £361
England median daily rate £450 £525 £563
% change year-on-year -14.29% -6.67% +4.65%

All Process and Methodology Skills
North of England

Customer Journey Map falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North of England.

Contract vacancies with a requirement for process or methodology skills 3,749 3,407 4,491
As % of all contract IT jobs advertised in the North of England 89.09% 84.27% 88.16%
Number of daily rates quoted 2,464 1,852 3,020
10th Percentile £250 £294 £281
25th Percentile £369 £400 £405
Median daily rate (50th Percentile) £469 £488 £500
Median % change year-on-year -3.79% -2.50% -
75th Percentile £563 £575 £600
90th Percentile £671 £655 £680
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 222 178 211
10th Percentile £14.50 £14.28 £15.75
25th Percentile £17.55 £18.13 £18.00
Median hourly rate £24.38 £35.00 £29.00
Median % change year-on-year -30.34% +20.69% +36.47%
75th Percentile £41.46 £51.90 £46.18
90th Percentile £64.88 £70.00 £62.00
England median hourly rate £25.15 £41.50 £44.50
% change year-on-year -39.40% -6.74% +27.14%

Customer Journey Map
Job Vacancy Trend in the North of England

Historical trend showing the proportion of contract IT job postings citing Customer Journey Map relative to all contract IT jobs advertised in the North of England.

Customer Journey Map job vacancy trend in the North of England

Customer Journey Map
Daily Rate Trend in the North of England

Contractor daily rate distribution trend for jobs in the North of England citing Customer Journey Map.

Contractor daily rate distribution trend for jobs in the North of England citing Customer Journey Map

Customer Journey Map
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Customer Journey Map in the North of England over the 6 months to 20 October 2025.

Daily rate histogram for Customer Journey Map in the North of England

Customer Journey Map
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Journey Map within the North of England region over the 6 months to 20 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West -9 6 £354 -41.00% 6
Yorkshire - 4 £425 - 1
North East - 2 £475 -
Customer Journey Map
England

Customer Journey Map
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (9.09%) Confluence
Cloud Services
1 3 (27.27%) Figma
2 2 (18.18%) Lucidchart
2 2 (18.18%) Miro
2 2 (18.18%) SaaS
3 1 (9.09%) Azure
3 1 (9.09%) Azure DevOps
Development Applications
1 1 (9.09%) JIRA
General
1 6 (54.55%) Social Skills
2 4 (36.36%) Banking
3 3 (27.27%) Finance
4 2 (18.18%) Local Government
4 2 (18.18%) Public Sector
Job Titles
1 7 (63.64%) Analyst
2 6 (54.55%) Business Analyst
3 2 (18.18%) Banking Analyst
3 2 (18.18%) Banking Business Analyst
3 2 (18.18%) Change Analyst
3 2 (18.18%) Designer
3 2 (18.18%) Product Manager
3 2 (18.18%) Service Designer
3 2 (18.18%) Transformation Analyst
4 1 (9.09%) Business Process Analyst
4 1 (9.09%) Digital Analyst
4 1 (9.09%) Digital Business Analyst
4 1 (9.09%) Finance Business Analyst
4 1 (9.09%) Financial Analyst
4 1 (9.09%) Financial Business Analyst
4 1 (9.09%) Financial Services Business Analyst
4 1 (9.09%) Process Analyst
4 1 (9.09%) Process Mapping Analyst
4 1 (9.09%) Regulatory Business Analyst
4 1 (9.09%) Service Analyst
Miscellaneous
1 3 (27.27%) Product Ownership
2 1 (9.09%) Credit Risk
2 1 (9.09%) Mobile App
2 1 (9.09%) Onboarding
Processes & Methodologies
1 11 (100.00%) Journey Map
2 10 (90.91%) Agile
3 5 (45.45%) Service Design
4 4 (36.36%) Continuous Improvement
4 4 (36.36%) Requirements Gathering
5 3 (27.27%) Business Analysis
5 3 (27.27%) Sprint Planning
5 3 (27.27%) Stakeholder Engagement
5 3 (27.27%) User Experience
5 3 (27.27%) Waterfall
6 2 (18.18%) Actionable Insight
6 2 (18.18%) B2B
6 2 (18.18%) B2C
6 2 (18.18%) Data Analysis
6 2 (18.18%) Data Management
6 2 (18.18%) PRINCE2
6 2 (18.18%) Process Improvement
6 2 (18.18%) Project Management
6 2 (18.18%) Stakeholder Management
6 2 (18.18%) Strategic Thinking
Qualifications
1 2 (18.18%) BPSS Clearance
1 2 (18.18%) CBAP
2 1 (9.09%) ISEB
2 1 (9.09%) SAFe Agilist
2 1 (9.09%) Six Sigma Green Belt
Quality Assurance & Compliance
1 2 (18.18%) Actionable Recommendations
2 1 (9.09%) GDPR
2 1 (9.09%) PSD2
Vendors
1 2 (18.18%) Microsoft