Customer Service
North East > Northumberland
The following table provides summary statistics for contract job vacancies advertised in Northumberland with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 21 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 21 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | - | 3 | 3 |
| Rank change year-on-year | - | 0 | - |
| Contract jobs citing Customer Service | 0 | 1 | 2 |
| As % of all contract jobs advertised in Northumberland | - | 33.33% | 33.33% |
| As % of the Processes & Methodologies category | - | 33.33% | 66.67% |
| Number of daily rates quoted | 0 | 1 | 2 |
| 10th Percentile | - | - | £110 |
| 25th Percentile | - | - | £125 |
| Median daily rate (50th Percentile) | - | £230 | £150 |
| Median % change year-on-year | - | +53.33% | - |
| 75th Percentile | - | - | £175 |
| 90th Percentile | - | - | £190 |
| North East median daily rate | £345 | £143 | £150 |
| % change year-on-year | +142.11% | -5.00% | +25.00% |
All Process and Methodology Skills
Northumberland
Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Northumberland with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 14 | 3 | 3 |
| As % of all contract IT jobs advertised in Northumberland | 93.33% | 100.00% | 50.00% |
| Number of daily rates quoted | 4 | 2 | 3 |
| 10th Percentile | £567 | £208 | £120 |
| 25th Percentile | £741 | £211 | £150 |
| Median daily rate (50th Percentile) | £897 | £220 | £200 |
| Median % change year-on-year | +307.71% | +10.00% | - |
| 75th Percentile | £955 | £226 | £425 |
| 90th Percentile | - | £229 | £560 |
| North East median daily rate | £500 | £525 | £500 |
| % change year-on-year | -4.76% | +5.00% | +9.89% |
| Number of hourly rates quoted | 3 | 1 | 0 |
| 10th Percentile | £37.74 | - | - |
| 25th Percentile | £40.91 | £31.25 | - |
| Median hourly rate | £46.18 | £32.50 | - |
| Median % change year-on-year | +42.09% | - | - |
| 75th Percentile | £62.68 | £33.75 | - |
| 90th Percentile | £72.57 | - | - |
| North East median hourly rate | £17.50 | £40.75 | £16.50 |
| % change year-on-year | -57.06% | +146.97% | +19.87% |
Customer Service
Job Vacancy Trend in Northumberland
Job postings citing Customer Service as a proportion of all IT jobs advertised in Northumberland.
Customer Service
Contractor Daily Rate Trend in Northumberland
3-month moving average daily rate quoted in jobs citing Customer Service in Northumberland.
Customer Service
Contractor Hourly Rate Trend in Northumberland
3-month moving average hourly rates quoted in jobs citing Customer Service in Northumberland.