1 to 25 of 82 Customer Service Jobs in the North East

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

summary Are you looking for an opportunity to play an integral role in the support of IT services to the NHSBSA and our customers? We are looking for a Service Desk Analyst to join our team. The IT Service Desk is the central point of contact for all digital and technology related incidents, service requests and queries. … The role of the Service Desk Analyst is to provide first and second line support for all NHSBSA employees. The Service Desk Analyst is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. … You will be based out of either Newcastle or Fleetwood, with occasional travel between the two locations. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer service or call centre work, along with experience using ServiceNow, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact More ❯

Are you a dedicated and experienced Customer Support Manager, looking for an opportunity where your hard work and expertise are truly valued Do you want to join a supportive environment that recognises and appreciates your diligent efforts Are you a passionate Customer Service/Support Manager and Enthusiast, working in the Gaming Industry, and eager to advance … your career within a world-class business Imagine being part of a fast-paced, dynamic, established business that is committed to growth through top-class products and exceptional Customer Service Systems, and where your achievements are celebrated. If this is you, then read on. Our client supplies and services tablets for bingo halls and arcades and operates a … successful online bingo and casino platform. They are looking for a hands-on, driven, Customer Support Manager to lead and enhance their Support Services across all channels, which include both hardware and digital customer needs. As Customer Support Manager, you'll be responsible for ensuring their Support Services are efficient, professional, and responsive. You'll manage daily More ❯

Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. The End User Compute Support Analyst is responsible for triaging incidents and service requests and resolving support … requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need the End User Compute Support Analyst to understand the importance of integrity and security of ICT systems. What do we offer? o 27 days leave (increasing with length of service) plus … any logged ICT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Add to and ensure the knowledge base and knowledge records are accurate, up More ❯

looking for a motivated and dynamic person to join our team, helping us further improve the systems and technologies within the Trust. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to CNTW NHS Foundation Trust and its partners, across a large geographical area. You will continue the … development of a proactive customer service ethos across the department, ensuring that stringent service levels are maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring … and reporting of service delivery against service level agreements. Experience in the leadership and management of teams in line with organisational strategy. People management and leadership skills with an ability to motivate and control a large multi-skilled team and manage change. Excellent skills in the user of Microsoft Technologies with an ability to support technical staff in More ❯

attendance and punctuality. Attend regular training and development sessions with an assigned mentor. Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Customer Service. Ensure NEC’s policies and procedures are understood and adhered to. Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship. Develop strong … whilst dealing with a range of internal and external stakeholders. A chance to become a well-rounded member of the team with training in the administration of Council Tax, customer service and any other initiatives aimed at supporting the needs of our local government partners, and NEC’s Entitlement Services portfolio. You will have the opportunity to work … to, a culture of success, driven by enthusiastic and ambitious employees. An opportunity through hard work and commitment to move through the NEC Academy Scheme. Training Reporting to the Service Manager, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services. Full training, ongoing support and mentoring will be More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to … Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure … incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team are seeking the services of a Service Desk Analysts to provide direct first-line level 1 service desk support to numerous internal and external accounts. The Service Desk Analyst … will work with a team of other Service Desk Analysts, under the general supervision of a Service Desk Team Lead. The service desk provides a single point of contact for IT related issues to customers, internal & external IT support groups and provides first time resolutions where available. The main responsibilities of a Service Desk Analysts are … To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. To accurately log all relevant incident/service requests and request for change details in accordance with service More ❯

Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service Configuration within Research Systems Programme (RSP). -The SIM(Service Implementation Manager) will be expected to work within a strategic framework set by Head of Service Delivery, encapsulating all HRA wide service delivery application systems and services offered within RSP(Research System Programme). The role will incorporate system and process management … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. More ❯

results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer service and technical support. This is a fantastic opportunity for an experienced leader with a strong background in software support, excellent people management skills, and a commitment to … effective day-to-day operations. Develop and mentor team members through regular coaching, training, and professional development plans. Monitor team performance and implement improvement initiatives to enhance productivity and service quality. Foster a collaborative, high-morale work environment that motivates staff to perform at their best. Customer Service & Relationship Management Maintain high levels of customer satisfaction … point of escalation for complex technical issues and ensure timely resolutions. Develop strong relationships with key customers, understanding their business needs and aligning support strategies accordingly. Capture and analyse customer feedback to inform service enhancements and product improvements. Technical & Product Expertise Maintain deep knowledge of Fitfactory's software solutions and the manufacturing sector. Provide expert-level troubleshooting and More ❯

Customer Tech Support Advisor Were Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So were on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team … full of inspiring, customer obsessed people, and were looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile … would love to find out more about you. This role is based onsite at Willerby. Heres why youll love this role - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯

Technical Customer Support Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be More ❯

as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Apprenticeship Standard Business administrator (level 3) Training Provider ITEC NORTH EAST LIMITED Working Week Monday to Friday 9AM-5PM … Year 6 Months Positions Available 1 Closing Date Monday, 22nd September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer CORNERSTONE BUSINESS More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and … recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical … and non-technical teams, we'd love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyze customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and ensure client requirements are met Prepare detailed technical proposals and quotations … non-technical audiences Strong organizational skills with the ability to manage multiple projects and deadlines Proficiency with technical drawing software (SolidWorks preferred or equivalent experience with similar systems) A customer-focused mindset with the ability to build and maintain strong client relationships Willingness to travel occasionally for customer visits and industry events About You: You're technically minded More ❯

to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer enquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical … and non-technical teams, we’d love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and ensure client requirements are met Prepare detailed technical proposals and quotations … Strong organisational skills with the ability to manage multiple projects and deadlines Ideally working proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems) A customer-focused mindset with the ability to build and maintain strong client relationships Willingness to travel occasionally for customer visits and industry events About You: You’re technically minded More ❯

from the applicant and utilising additional computerised interfaces for confirmation To fully understand the legislation and criteria involved in the various eligibility services To comply with the Processing Services Customer Charter when dealing with all incoming and outbound calls To complete statistical information as instructed by the Service Manager To act on requests for support regarding system access … and use by the customer To work as part of the team in achieving targets set by the Service Manager Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner Share your knowledge with others to ensure continuity in your absence, ensuring a handover is in place in advance of … completion of the apprenticeship role, this might open future opportunities within NEC and our wide range of other services, depending on various measures (role availability, performance, etc.) Apprenticeship Standard Customer service practitioner (level 2) Training Provider HARTLEPOOL COLLEGE OF FURTHER EDUCATION Working Week Monday to Friday 9am to 5pm including time in college. Expected Duration 1 Year More ❯

About the Role: The Service Desk Manager oversees the daily operations of the IM&T Service Desk, ensuring timely and efficient resolution of IT incidents and service requests. This includes managing the service desk team, setting performance targets, and improving team productivity and service quality. The role is responsible for maintaining user satisfaction by ensuring … effective first-line resolution, timely communication, and restoration of normal service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across … the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and pursue service More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

Kickstart Your Career in Recruitment with Tenth Revolution Group Trainee Technology Recruitment Consultant Location: Newcastle Upon Tyne - Office Based Are you a recent graduate, sales or customer service professional looking to launch your career in a fast-paced, high-reward industry? Tenth Revolution Group (TRG) is offering an exciting opportunity to join our team as a Trainee Technology … recruitment process from start to finish – from sourcing to placing candidates. Work towards targets and celebrate success with commission, incentives, and team events. Who You Are: Previous sales or customer service experience A confident communicator with strong interpersonal skills Highly motivated, goal-oriented, and resilient Excited by sales, success, and achieving big things in your career Ready to More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯

MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting Windows 10, Windows Server, and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory More ❯

Customer Tech Support Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be More ❯