1 to 25 of 36 Customer Service Jobs in the North East

IT Customer Support Advisor (PT Weekends) Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts Are you … a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world If this is you, then read on. Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated. … a successful online bingo and casino platform. Benefits They Offer : Company pension Free parking On-site parking Why Work With Our Client Be part of a supportive and innovative customer relations team. Develop in a company that invests in its own technology and people. Gain valuable hands-on experience with custom-built systems and streaming platforms. Flexible working opportunities More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and … recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as More ❯

call potential customers with an aim to prospect for new business To demonstrate an ability to up-sell and cross-sell other products and services To gather market and customer information by acquiring interest and then collating the information from customers in order to create a sales opportunity Ensure all information gathered for any customer is managed efficiently … required To adhere and promote the company values Experience & Qualifications Telesales experience B2B essential, experience within the managed print services sector would be advantageous Excellent relationship building skills and customer service excellence Experience of working with CRM systems essential Skillset Be able to generate business opportunities and approach prospects with confidence Good computer skills Excellent customer service … new sales techniques Benefits 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays Stakeholder pension scheme Healthcare Cash Plan Death in Service Cycle to work scheme Voucher & discount hub More ❯

they offer innovative ICT solutions, hardware, and software tailored to the education sector. From IT help desks to on-site support and installations, they provide the right level of service to meet our customers needs. They are now looking for a passionate and dedicated IT enthusiast to join their growing team as an IT Apprentice. This apprenticeship is the … month drinks) Ongoing training and career development opportunities Desired Qualities, Skills and Knowledge: Passion for IT, problem-solving, and staying up to date with technology advancements. Strong communication and customer service skills. Experience with building PCs, hardware installations, and software deployment is beneficial. Ability to work independently and as part of a team. Required Grades - Maths 4/… time classes with our expert trainers and self-paced courses created by industry specialists. Expert:Microsoft 365 Fundamentals (MS-900 Microsoft 365 Fundamentals) Bespoke:Problem Solving & Innovation; IT Helpdesk Customer Service Fundamentals Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an More ❯

working with a well-established organisation that is seeking a First Line Technical Support Engineer to join their IT team. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to play a key role in supporting business operations. In this role, youll act as the first point of contact for … be involved in onboarding new starters, assisting with daily IT administration, and working alongside external providers when required. Key Responsibilities Act as first-line support for IT incidents and service requests via helpdesk, phone, or face-to-face Log, categorise, and prioritise support requests, escalating when necessary Maintain accurate records of issues and resolutions Support user onboarding and leaver … processes Carry out daily and weekly IT administration tasks Ensure compliance with information security policies Provide excellent customer service and build strong working relationships across the business What Success Looks Like Responding promptly to support requests and meeting agreed deadlines Delivering effective IT support services onsite and remotely Developing knowledge of internal systems and infrastructure Maintaining high levels More ❯

Alarms, CCTV, Access Control, and Fire Alarms Diagnosing and fixing faults to keep systems running smoothly Working directly with clients and offering solutions tailored to their needs Providing great customer service - you'll be the face of the company out on site Keeping up to date with industry standards and tech through ongoing training What They're Looking … For Solid experience with both fire and security systems Comfortable with install, service, and fault-finding Someone who can think on their feet and solve problems independently Confident communicator - with both customers and colleagues Full UK driving licence Based in or around Newcastle and happy to cover the surrounding area What's in It for You? A company that … ahead Supportive team culture with a proper work-life balance YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician INDAV More ❯

is firmly on the future. Committed to developing their people and driving innovation, ensuring they grow together as your career progresses. As part of a wider network of specialist service providers, the company promotes leadership, personal development, and continuous learning as key foundations of their success. Key Responsibilities: Conducting Routine Inspections: inspect security systems across a range of customers … from commercial, domestic, industrial and integrated systems. Performing Maintenance and Repairs: Youll be field-based, visiting customer premises across the North East region with a focus on the Newcastle area. Providing Technical Advice: offer guidance to customers on security best practices and help them understand what the company offer. Responding to Service Calls: respond to customer requests … for service, troubleshooting issues and resolving problems promptly to maintain customer satisfaction and safety. Candidate Requirements: Technical/Industry Knowledge: This role is working on security systems. You will be competent in working on a wide range of systems such as Intruder Alarms, Access Control, and CCTV. Analytical and Problem-Solving Skills: Ability to assess potential risks and More ❯

target of your sector and the pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial team and regional leads to … optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background in Oil & Gas/Training Sales is beneficial Excellent understanding of the marketing, competition and customers … in a given sector Proven track record of developing high performing sales tasks Extensive experience of delivering successful sales presentations Experience of identifying, growing and managing excellent customer relationships Experience of developing and executing a sector sales strategy Very high levels of customer focus and commitment to customer service excellence Operated at a strategic sales level More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents … and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such … our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. More ❯

Maintain a strong pipeline of new business opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across … divisions to identify opportunities to cross-sell additional business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations … technical descriptions, and service specifications to customers. Promote a safety-first culture and actively contribute to the company's health, safety, and environmental initiatives. Represent the business at stakeholder events and ensure compliance with company policies, including security, data protection, and equal opportunities. Perform other duties as reasonably required to support business objectives. Professional qualifications We are looking for More ❯

Business Development Executive to join their established team in Tyne & Wear. This is an excellent opportunity to join a dynamic organisation recognised for delivering high-quality products and exceptional customer service across a wide range of industries. Responsibilities - Business Development Executive Potentialise, prioritise and proactively maximise all sales opportunities within an assigned UK territory, managing a large B2B … customer portfolio. Win new business and grow existing revenue streams through effective telesales and strong key account management. Use questioning and listening techniques to understand customer applications, ensuring effective cross-selling and up-selling across multiple product lines. Build and develop long-term customer relationships through regular proactive communication. Prepare and follow up sales quotations for customers … Operate in line with internal policies covering pricing, order entry, lead times and call quality procedures. Develop and maintain strong working relationships with colleagues and internal departments to support customer needs. Maintain accurate customer and sales activity records using the CRM system. Participate in team meetings, briefings and ongoing communication with team leaders. Engage positively in team projects More ❯

and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE Maths and …/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register More ❯

Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months 500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by … Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using … tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills Strong communication and customer service orientation. Ability to work collaboratively and manage priorities effectively. Why Join Us? Opportunity to work with cutting-edge cloud technologies. Collaborative and supportive team environment. Career growth More ❯

Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by … Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using … tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills Strong communication and customer service orientation. Ability to work collaboratively and manage priorities effectively. Why Join Us? Opportunity to work with cutting-edge cloud technologies. Collaborative and supportive team environment. Career growth More ❯

repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA More ❯

Powershell, Python) for automation. Exposure to cloud technologies (Azure). Core Competencies & Skills Good problem solving skills with the ability to diagnose and resolve technical issues effectively . Excellent customer service with strong communication skills and ability to support non-technical users . Proactive, organised, and able to work independently . More ❯

Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems … project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding issue status and resolution … communication and interpersonal skills. Ability to work independently and lead projects. Detail-oriented with strong organizational skills. Flexibility You may be required to work overtime when necessary due to customer requirements. You may be required to work in a different department to back fill engineers. Travel Travelling to customer sites throughout the UK maybe required. Preferred Qualifications Relevant More ❯

Job Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide high end technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

with Dynamics D365CE (this is a D365CE role) Role You will join an experienced Dynamics CRM/365 team to help design and deliver tailored D365CE solutions across sales, service, and marketing functions. This is a hands-on, functional consulting role where you will own the full lifecycle – from requirements gathering to delivery and post go-live support. Key … Skills D365CE Functional Consulting (3+ years experience) End-to-end implementation experience across multiple versions (2015/2016/D365) Strong understanding of D365CE core modules (Sales, Customer Service, Marketing) Pre-sales demos, client workshops, user training, and documentation Business and process analysis (As-Is/To-Be modelling) Excellent communication and problem-solving skills Functional documentation & requirements More ❯

Client Operations Assicate/Customer Service This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career. What you'll being doing … Supporting a range of critical operational processes that support the Company in providing a superior service to our clients Working closely with the Product, Sales and Customer teams to support their work 1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders Utilising operational tools and project management platforms, such More ❯

and perform root cause analysis. Resolve technical problems efficiently and effectively, escalating complex issues to 2nd Line support where necessary. Collaborate with cross-functional teams to identify and resolve customer concerns. Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Identify opportunities for process improvement and contribute to the enhancement of support … Requirements/Experience: Proven work experience as a Technical Support Specialist or similar role. Strong knowledge of computer systems, hardware, and software. Excellent problem-solving and troubleshooting skills. Exceptional customer service and communication skills. Ability to work well in a fast-paced, team-oriented environment. Experience with remote support tools and ticketing systems (or similar software). Nice More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level More ❯