1 to 25 of 41 Customer Service Jobs in the North East

Service Desk Analyst Contract until March £300 - £340/Day Inside IR35 Newcastle Clearance: SC We are seeking a Service Desk Analyst for our Government client based in Newcastle. This role will be office based 5 days per week with the opportunity to wfh on occasion … working hours are days are 8am-4pm. The Service Desk Analyst role will be an initial contract until 31/03 paying between £300 - £340/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

/development and support of a portfolio of clinical systems, contributing to the delivery of high-quality patient care. You will need to be customer focused, pro-active, possess strong communication skills, confident IT skills and have a strong work ethic. You will have the opportunity to work with … procedures and testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments Proven experience ...

team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment. As an ICT Support Engineer, you will act as the first point of contact … incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements. What's on Offer? Competitive salary and benefits ...

Business Central Functional Consultant is required to join an established Microsoft technology consultancy based in Gateshead (hybrid). This is a customer-facing role combining functional support, problem-solving and business process knowledge. You'll work directly with customers to resolve issues, improve how they use their systems … make sure they're getting the most from their Microsoft solutions. The role is predominantly remote, with occasional travel to customer sites when required. The Organisation You'll be joining a Microsoft technology consultancy who specialise in business applications and digital solutions to customers across a range of industries ...

position for a Field Service Engineer role covering Ireland has become available, with a leading provider of vehicle technology, CCTV, and driver assistance solutions. Interested in this role You can find all the relevant information in the description below. We are currently recruiting on behalf of a well-established … maintenance, and support services for CCTV systems, driver aid solutions, and other vehicle-based technologies across the bus, coach, and rail sectors. The Field Service Engineer job, covering Ireland, is home-based and will form part of a team of remotely based engineers, supporting customers through installation, servicing, preventative ...

line/2nd line support requests that come in from our clients, both via the support telephone line and our ticketing system. Our service desk engineering team are the first point of contact for our clients and are crucial in ensuring we provide exceptional customer service. The successful … candidate will be responsible for providing technical support and maintenance to all clients' IT assets and systems. Alongside remote support, the role involves visiting customer sites to assist with installations, including VoIP phone systems, as well as advanced troubleshooting and project work, such as hardware rollouts, upgrades, and migrations. ...

maintenance of the company's electrical and power systems, including UPS, energy storage and critical power solutions. Diagnose and resolve technical issues to ensure customer satisfaction and operational excellence. Collaborate with clients to provide tailored solutions that meet their specific needs. Maintain compliance with safety and quality standards while … with the following qualifications and experience: A strong background in electrical or electronic engineering. An engineering education in Electrical Engineering. Proven experience in field service, critical power or data centre environments. hands-on expertise in UPS systems, power electronics or similar technologies. A proactive approach to problem-solving, with ...

specialist electronic solutions to customers across a range of high-value industries. This is a chance to develop a largely untapped territory, build new customer relationships and play a key role in the company's commercial growth. The role would suit someone with a background in internal sales, customer service or a technical commercial position who is looking to progress into field-based technical sales. The Role Identify and develop new business opportunities across the North of England and Scotland. Build and maintain relationships with engineering, procurement and commercial contacts. Research target markets, identify prospective customers ...

fibre broadband services across the local area. Key Responsibilities Represent the business across your designated local territory. Generate new sales leads and gather prospective customer details. Convert warm leads and local enquiries into new customers. Conduct face-to-face prospecting and door-to-door sales activity. Explain broadband packages … customers. Build strong relationships with prospective and existing customers. Work towards and exceed individual sales targets and KPIs. Maintain a high standard of customer service throughout the sales process. Identify opportunities within the local area and provide market feedback. Maintain accurate customer and sales records. Complete relevant ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

that IT and telephony equipment is configured to the College Group requirements. The post holder will also have excellent communication skills and a strong customer service focus. You will need access to your own suitable transport to be able to visit sites across the Staffordshire region. Main Duties … such as open evenings and IT exams, when required. Prior notice will be given. Required Skills and Experience: Has excellent communication skills and a customer service focus. Has a working knowledge of modern computer software and hardware. Has an understanding of the Windows Server operating system. Is confident ...

Service Desk Trainee When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Service Desk Trainee Location: Ashington or Durham Contract: Permanent Hours: 37 per week Salary … post-graduate and curious about technology, passionate about helping people and ready to build a career in ICT? We’re looking for a positive, customer-focused person to join Bernicia as a Service Desk Trainee. This is a genuine development opportunity where you’ll gain practical experience, receive ...

power fleet. You will work independently in the field, with the support of a wider operational team, ensuring equipment is maintained and returned to service efficiently. This role is well suited to someone with a background in temporary power, plant or a similar mobile engineering role, seeking a position … within a well-supported operation. The Role As a Mobile Engineer, you will take responsibility for the service, maintenance, installation and repair of temporary power equipment, including Battery Storage Units (BSUs). You will support critical on-site activities, including planned preventative maintenance, breakdown response, installation and commissioning. ...

Description and Personal Specification and ideally have demonstrable experience within a systems support environment with a drive for continued professional development. They will be customer focused, pro-active, possess strong communication skills, confident, with solid IT skills and a strong work ethic. They will have the opportunity to work … Systems Manager and work in close association with the Senior Systems Support Analysts. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support Person Specification Specials Skills & Knowledge Essential Demonstrable skills in Structured Query Language ...

summary As a Technical Support Coordinator, you will provide reliable and customer-focused technical support. You will help staff use the digital systems and equipment they rely on to deliver services by responding to incidents and requests, identifying faults and finding practical solutions. You will take ownership of issues … users informed and escalating more complex problems to senior colleagues, other support teams or suppliers when needed.You will also investigate recurring problems, contribute to service improvements and help keep technical guidance, knowledge articles and self-help information accurate and useful. By sharing your knowledge and coaching colleagues, you will ...

including new CEO. We are looking to strengthen the companys Data & Insight capability, working closely with the organisations Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, youll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

relocate IT equipment. Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience … engineering, or site support. Strong hardware troubleshooting and diagnostic skills. Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking. Experience using Service Desk/ticketing systems and working within ITIL-based environments. Strong communication and customer service skills. Ability to work independently across multiple ...

migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/ ...

Support Technician/Service Desk Analyst (3-Month Temporary Contract) Location: South Shields Contract: 3-Month Temporary Contract Salary: Competitive Hourly/Daily Rate + Benefits Hours: Monday to Friday (rotating shifts), including participation in an on-call rota The Opportunity An established organisation is seeking an IT Support … excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, troubleshooting technical issues, and delivering first-class customer service to end users. Working closely with the IT Manager, you will provide first and second-line support, assist with ongoing IT projects ...

Service Engineer - Fire and Security Northeast Permanent Full time £35,000 - £45,000 (DOE) A well-established and growing provider of fire and security solutions is looking to appoint an experienced Fire & Security Service & Maintenance Engineer to join its engineering team. This is an excellent opportunity … will be responsible for servicing, fault finding, testing, repairing and supporting a range of fire and security technologies while delivering a high standard of customer service. The position offers long-term career development, ongoing training and the opportunity to work with a diverse portfolio of clients and systems. ...

working with a large North East organisation that is continuing to invest in and grow its internal IT function. They're looking for a Service Desk Analyst to join their Durham-based team, providing hands-on 1st and 2nd line support to colleagues across the organisation. The IT function … Newcastle site when required. What you'll be doing You'll be part of the frontline IT support team, taking ownership of incidents and service requests and helping users with a broad range of day-to-day technical issues. The role will include: Providing 1st and 2nd line ...