Customer Service Jobs in Northumberland

Customer Service
North East > Northumberland

The following table provides summary statistics for permanent job vacancies advertised in Northumberland with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 30 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 5 9 12
Rank change year-on-year +4 +3 -6
Permanent jobs citing Customer Service 12 3 2
As % of all permanent jobs advertised in Northumberland 17.39% 9.09% 3.85%
As % of the Processes & Methodologies category 23.53% 10.71% 5.26%
Number of salaries quoted 12 3 1
10th Percentile - £28,500 -
25th Percentile - £31,875 -
Median annual salary (50th Percentile) £24,500 £40,000 £45,000
Median % change year-on-year -38.75% -11.11% -
75th Percentile - £42,500 -
90th Percentile £28,016 - -
North East median annual salary £29,500 £40,000 £27,500
% change year-on-year -26.25% +45.45% -6.78%

All Process and Methodology Skills
Northumberland

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northumberland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51 28 38
As % of all permanent jobs advertised in Northumberland 73.91% 84.85% 73.08%
Number of salaries quoted 50 14 34
10th Percentile £24,500 £26,625 £13,000
25th Percentile £26,500 £31,500 £25,750
Median annual salary (50th Percentile) £40,000 £33,000 £38,000
Median % change year-on-year +21.21% -13.16% -9.52%
75th Percentile £55,000 £34,750 £47,500
90th Percentile £66,459 £41,292 £54,625
North East median annual salary £47,500 £48,125 £42,500
% change year-on-year -1.30% +13.24% -5.56%

Customer Service
Job Vacancy Trend in Northumberland

Job postings citing Customer Service as a proportion of all IT jobs advertised in Northumberland.

Job vacancy trend for Customer Service in Northumberland

Customer Service
Salary Trend in Northumberland

3-month moving average salary quoted in jobs citing Customer Service in Northumberland.

Salary trend for Customer Service in Northumberland

Customer Service
Salary Histogram in Northumberland

Salary distribution for jobs citing Customer Service in Northumberland over the 6 months to 30 April 2024.

Salary histogram for Customer Service in Northumberland

Customer Service
Job Locations in Northumberland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Northumberland region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cramlington +1 1 £67,500 +145.45% 2
Customer Service
North East

Customer Service
Co-occurring Skills and Capabilities in Northumberland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (83.33%) Microsoft Office
Business Applications
1 1 (8.33%) SAP S/4HANA
1 1 (8.33%) SAP SD
1 1 (8.33%) SAP WM
Cloud Services
1 11 (91.67%) Microsoft 365
Communications & Networking
1 1 (8.33%) Remote Desktop
General
1 11 (91.67%) Social Skills
2 10 (83.33%) Analytical Skills
3 1 (8.33%) Public Sector
Job Titles
1 10 (83.33%) Analyst
1 10 (83.33%) Service Analyst
1 10 (83.33%) Service Desk Analyst
2 5 (41.67%) IT Analyst
3 1 (8.33%) Consultant
3 1 (8.33%) Desktop Technician
3 1 (8.33%) Functional Consultant
3 1 (8.33%) SAP Consultant
3 1 (8.33%) SAP Functional Consultant
3 1 (8.33%) SAP SD Consultant
3 1 (8.33%) SAP SD Functional Consultant
3 1 (8.33%) SAP WM Consultant
Operating Systems
1 11 (91.67%) Windows
2 10 (83.33%) Windows 10
2 10 (83.33%) Windows 7
Processes & Methodologies
1 10 (83.33%) Collaborative Working
1 10 (83.33%) Problem-Solving
2 1 (8.33%) Critical Thinking
2 1 (8.33%) SDLC
Quality Assurance & Compliance
1 1 (8.33%) QA
1 1 (8.33%) SLA
Vendors
1 10 (83.33%) Microsoft
2 1 (8.33%) SAP