ITSM Contract Job Trends in Norwich

IT Service Management (ITSM)
Norfolk > Norwich

The table below provides summary statistics and contractor rates for jobs advertised in Norwich requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 23 December 2025, with comparisons to the same periods in the previous two years.

6 months to
23 Dec 2025
Same period 2024 Same period 2023
Rank 21 8 -
Rank change year-on-year -13 - -
Contract jobs citing ITSM 6 2 0
As % of all contract jobs in Norwich 5.41% 4.65% -
As % of the Processes & Methodologies category 6.82% 6.25% -
Number of daily rates quoted 1 0 0
Median daily rate (50th Percentile) £500 - -
Norfolk median daily rate £500 - -
Number of hourly rates quoted 5 0 0
10th Percentile - - -
25th Percentile - - -
Median hourly rate £6.00 - -
75th Percentile - - -
90th Percentile £17.40 - -
Norfolk median hourly rate £6.00 - -

All Process and Methodology Skills
Norwich

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Norwich.

Contract vacancies with a requirement for process or methodology skills 88 32 34
As % of all contract IT jobs advertised in Norwich 79.28% 74.42% 85.00%
Number of daily rates quoted 34 11 26
10th Percentile £126 £200 £160
25th Percentile £171 £265 £222
Median daily rate (50th Percentile) £225 £370 £400
Median % change year-on-year -39.19% -7.50% +79.78%
75th Percentile £486 £613 £538
90th Percentile £548 £720 £619
Norfolk median daily rate £292 £372 £400
% change year-on-year -21.53% -7.13% +77.78%
Number of hourly rates quoted 30 2 4
10th Percentile £6.00 £15.32 -
25th Percentile £13.50 £16.31 £14.50
Median hourly rate £14.00 £18.91 £15.75
Median % change year-on-year -25.97% +20.08% -25.04%
75th Percentile £16.61 £21.81 £17.44
90th Percentile £23.71 £22.97 £17.78
Norfolk median hourly rate £16.00 £20.00 £15.75
% change year-on-year -20.00% +26.98% -25.04%

ITSM
Job Vacancy Trend in Norwich

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in Norwich.

ITSM job vacancy trend in Norwich

ITSM
Daily Rate Trend in Norwich

Contractor daily rate distribution trend for jobs in Norwich citing ITSM.

Contractor daily rate distribution trend for jobs in Norwich citing ITSM

ITSM
Hourly Rate Trend in Norwich

Contractor hourly rate distribution trend for jobs in Norwich citing ITSM.

Contractor hourly rate distribution trend for jobs in Norwich citing ITSM

ITSM
Hourly Rate Histogram in Norwich

Hourly rate distribution of jobs citing ITSM in Norwich over the 6 months to 23 December 2025.

Hourly rate histogram for ITSM in Norwich

ITSM
Co-Occurring Skills & Capabilities in Norwich by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 5 (83.33%) Microsoft 365
2 1 (16.67%) AWS
2 1 (16.67%) Azure
2 1 (16.67%) GCP
2 1 (16.67%) OneDrive
General
1 4 (66.67%) Public Sector
1 4 (66.67%) Social Skills
Job Titles
1 4 (66.67%) Analyst
1 4 (66.67%) Support Analyst
2 3 (50.00%) IT Support
3 2 (33.33%) IT Analyst
3 2 (33.33%) IT Support Analyst
3 2 (33.33%) Technical Analyst
3 2 (33.33%) Technical Support
3 2 (33.33%) Technical Support Analyst
4 1 (16.67%) Architect
4 1 (16.67%) CyberArk Architect
4 1 (16.67%) Deployment Engineer
4 1 (16.67%) IT Engineer
4 1 (16.67%) IT Support Engineer
4 1 (16.67%) Security Architect
4 1 (16.67%) Support Engineer
4 1 (16.67%) Windows Deployment Engineer
4 1 (16.67%) Windows Engineer
4 1 (16.67%) Windows Support Engineer
Miscellaneous
1 4 (66.67%) NHS
2 1 (16.67%) Smartphone
Operating Systems
1 5 (83.33%) Windows
2 4 (66.67%) Windows Server 2003
2 4 (66.67%) Windows Server 2012
3 1 (16.67%) Windows 10
Processes & Methodologies
1 5 (83.33%) Customer Service
1 5 (83.33%) ITIL
1 5 (83.33%) Problem-Solving
2 4 (66.67%) Information Governance
2 4 (66.67%) Service Management
3 1 (16.67%) CI/CD
3 1 (16.67%) Cybersecurity
3 1 (16.67%) DevOps
3 1 (16.67%) Migration
3 1 (16.67%) Privileged Access Management
3 1 (16.67%) Secrets Management
3 1 (16.67%) SIEM
3 1 (16.67%) Stakeholder Management
3 1 (16.67%) Workflow
3 1 (16.67%) Zero Trust
Programming Languages
1 1 (16.67%) PowerShell
1 1 (16.67%) Python
Qualifications
1 4 (66.67%) Degree
1 4 (66.67%) HNC
1 4 (66.67%) HND
1 4 (66.67%) ITIL Certification
1 4 (66.67%) MCP
1 4 (66.67%) MCSE
1 4 (66.67%) Microsoft Certification
2 1 (16.67%) BC Cleared
2 1 (16.67%) CISA
2 1 (16.67%) CISM
2 1 (16.67%) CISSP
2 1 (16.67%) Security Cleared
Quality Assurance & Compliance
1 1 (16.67%) ISO/IEC 27001
1 1 (16.67%) NIST
System Software
1 5 (83.33%) Active Directory
Systems Management
1 1 (16.67%) SCCM
Vendors
1 1 (16.67%) BeyondTrust
1 1 (16.67%) CyberArk
1 1 (16.67%) Microsoft
1 1 (16.67%) ServiceNow
1 1 (16.67%) Thycotic