Customer Service
Norfolk > Norwich
The table below provides summary statistics and contractor rates for jobs advertised in Norwich requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 20 December 2025, with comparisons to the same periods in the previous two years.
| 6 months to 20 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 10 | 5 | 7 |
| Rank change year-on-year | -5 | +2 | -1 |
| Contract jobs citing Customer Service | 16 | 5 | 4 |
| As % of all contract jobs in Norwich | 14.55% | 11.36% | 10.53% |
| As % of the Processes & Methodologies category | 18.39% | 15.15% | 12.50% |
| Number of daily rates quoted | 2 | 0 | 1 |
| 10th Percentile | £313 | - | - |
| 25th Percentile | £318 | - | £106 |
| Median daily rate (50th Percentile) | £330 | - | £113 |
| Median % change year-on-year | - | - | -22.41% |
| 75th Percentile | £338 | - | £119 |
| 90th Percentile | £339 | - | - |
| Norfolk median daily rate | £330 | £140 | £113 |
| % change year-on-year | +135.71% | +24.44% | -6.25% |
| Number of hourly rates quoted | 10 | 1 | 1 |
| 10th Percentile | - | - | - |
| 25th Percentile | £6.00 | £14.66 | - |
| Median hourly rate | £14.00 | £15.33 | £18.00 |
| Median % change year-on-year | -8.65% | -14.86% | - |
| 75th Percentile | £21.94 | £15.99 | - |
| 90th Percentile | £23.85 | - | - |
| Norfolk median hourly rate | £15.79 | £14.06 | £18.00 |
| % change year-on-year | +12.34% | -21.92% | - |
All Process and Methodology Skills
Norwich
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Norwich.
| Contract vacancies with a requirement for process or methodology skills | 87 | 33 | 32 |
| As % of all contract IT jobs advertised in Norwich | 79.09% | 75.00% | 84.21% |
| Number of daily rates quoted | 34 | 12 | 25 |
| 10th Percentile | £126 | £200 | £156 |
| 25th Percentile | £171 | £239 | £263 |
| Median daily rate (50th Percentile) | £225 | £348 | £400 |
| Median % change year-on-year | -35.25% | -13.13% | +76.80% |
| 75th Percentile | £486 | £575 | £538 |
| 90th Percentile | £548 | £717 | £625 |
| Norfolk median daily rate | £292 | £370 | £400 |
| % change year-on-year | -21.22% | -7.50% | +75.82% |
| Number of hourly rates quoted | 29 | 2 | 3 |
| 10th Percentile | £6.00 | £15.32 | - |
| 25th Percentile | £13.50 | £16.31 | £14.50 |
| Median hourly rate | £14.00 | £18.91 | £15.00 |
| Median % change year-on-year | -25.97% | +26.08% | -28.61% |
| 75th Percentile | £16.65 | £21.81 | £16.75 |
| 90th Percentile | £23.71 | £22.97 | £17.50 |
| Norfolk median hourly rate | £16.65 | £20.00 | £15.00 |
| % change year-on-year | -16.75% | +33.33% | -28.61% |
Customer Service
Job Vacancy Trend in Norwich
Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Norwich.
Customer Service
Daily Rate Trend in Norwich
Contractor daily rate distribution trend for jobs in Norwich citing Customer Service.
Customer Service
Hourly Rate Trend in Norwich
Contractor hourly rate distribution trend for jobs in Norwich citing Customer Service.
Customer Service
Hourly Rate Histogram in Norwich
Hourly rate distribution of jobs citing Customer Service in Norwich over the 6 months to 20 December 2025.
Customer Service
Co-Occurring Skills & Capabilities in Norwich by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: