Customer Service Contracts in Oxford

Customer Service
Oxfordshire > Oxford

The table below provides summary statistics for contract job vacancies advertised in Oxford requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 12 14 22
Rank change year-on-year +2 +8 -4
Contract jobs citing Customer Service 3 2 3
As % of all contract jobs advertised in Oxford 6.25% 1.92% 2.33%
As % of the Processes & Methodologies category 6.67% 2.30% 2.73%
Number of daily rates quoted 1 0 3
10th Percentile - - £296
25th Percentile £206 - £485
Median daily rate (50th Percentile) £213 - £800
Median % change year-on-year - - +419.48%
75th Percentile £219 - -
90th Percentile - - -
Oxfordshire median daily rate £500 £145 £520
% change year-on-year +244.83% -72.12% +197.14%
Number of hourly rates quoted 2 2 0
10th Percentile - £15.53 -
25th Percentile £13.08 £15.61 -
Median hourly rate £14.08 £15.74 -
Median % change year-on-year -10.58% - -
75th Percentile £15.07 £15.87 -
90th Percentile - £15.95 -
Oxfordshire median hourly rate £14.08 £13.46 £19.00
% change year-on-year +4.57% -29.16% -

All Process and Methodology Skills
Oxford

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Oxford.

Contract vacancies with a requirement for process or methodology skills 45 87 110
As % of all contract IT jobs advertised in Oxford 93.75% 83.65% 85.27%
Number of daily rates quoted 21 58 85
10th Percentile £206 £250 £300
25th Percentile £360 £363 £350
Median daily rate (50th Percentile) £500 £450 £450
Median % change year-on-year +11.11% - -10.00%
75th Percentile £663 £525 £550
90th Percentile £700 £575 £678
Oxfordshire median daily rate £500 £425 £473
% change year-on-year +17.65% -10.05% +5.00%
Number of hourly rates quoted 7 16 2
10th Percentile £13.08 £12.75 £22.05
25th Percentile £16.96 £13.00 £22.13
Median hourly rate £45.00 £21.00 £24.50
Median % change year-on-year +114.29% -14.29% +30.95%
75th Percentile £46.30 £39.13 £27.13
90th Percentile £46.78 £65.00 £27.35
Oxfordshire median hourly rate £27.76 £19.50 £26.00
% change year-on-year +42.36% -25.00% +38.96%

Customer Service
Job Vacancy Trend in Oxford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Oxford.

Job vacancy trend for Customer Service in Oxford

Customer Service
Contractor Daily Rate Trend in Oxford

3-month moving average daily rate quoted in jobs citing Customer Service in Oxford.

Daily rate trend for Customer Service in Oxford

Customer Service
Contractor Hourly Rate Trend in Oxford

3-month moving average hourly rates quoted in jobs citing Customer Service in Oxford.

Hourly rate trend for Customer Service in Oxford

Customer Service
Co-occurring Skills and Capabilities in Oxford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) SharePoint
Applications
1 2 (66.67%) Microsoft Office
Cloud Services
1 1 (33.33%) Microsoft 365
Communications & Networking
1 1 (33.33%) DHCP
1 1 (33.33%) DNS
1 1 (33.33%) VPN
1 1 (33.33%) Wi-Fi
General
1 3 (100.00%) Social Skills
2 2 (66.67%) Organisational Skills
Job Titles
1 1 (33.33%) 1st/2nd Line Support
1 1 (33.33%) 1st/2nd Line Support Engineer
1 1 (33.33%) 2nd Line Engineer
1 1 (33.33%) 2nd Line Support
1 1 (33.33%) 2nd Line Support Engineer
1 1 (33.33%) Support Engineer
Miscellaneous
1 2 (66.67%) Management Information System
1 2 (66.67%) NHS
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows 10
Processes & Methodologies
1 3 (100.00%) Problem-Solving
2 2 (66.67%) CAFM
2 2 (66.67%) Facilities Management
2 2 (66.67%) Workflow
System Software
1 1 (33.33%) Active Directory
Vendors
1 3 (100.00%) Microsoft