Period
to 25 July 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Cisco ICM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Cisco ICM over the 6 months to 25 July 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Cisco Unified Intelligent Contact Management Enterprise
England > South East
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 354 380 372
Rank change year-on-year +26 -8 -10
Contract jobs citing Cisco ICM 5 6 28
As % of all contract IT jobs advertised in the South East 0.031% 0.032% 0.14%
As % of the Communications & Networking category 0.18% 0.16% 0.72%
Number of daily rates quoted 3 3 11
South East median daily rate £400 £500 £425
Median daily rate % change year-on-year -20.00% +17.65% +48.47%
10th Percentile £375 £425 £350
90th Percentile £435 £524 £488
England median daily rate £425 £500 £400
% change year-on-year -15.00% +25.00% +38.53%
Number of hourly rates quoted 0 0 0
South East median hourly rate - - -
England median hourly rate - - -

Cisco ICM is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for communications and computer networking skills.

Contract Communications & Computer Network Skills
South East
Contract job vacancies with a requirement for communications and computer networking skills 2769 3751 3868
As % of all contract IT job vacancies advertised in the South East 17.25% 20.16% 19.58%
Number of daily rates quoted 1507 2121 1944
South East median daily rate £400 £385 £375
Median daily rate % change year-on-year +3.90% +2.67% +7.14%
10th Percentile £213 £225 £213
90th Percentile £538 £528 £500
England median daily rate £415 £400 £375
% change year-on-year +3.75% +6.67% -
Number of hourly rates quoted 181 219 222
South East median hourly rate £17.50 £27.50 £26.00
Median hourly rate % change year-on-year -36.36% +5.77% +48.57%
10th Percentile £12.00 £11.25 £11.83
90th Percentile £48.75 £50.20 £45.95
England median hourly rate £18.50 £25.00 £20.50
% change year-on-year -26.00% +21.95% +8.71%

Cisco ICM
Job Vacancy Trend in the South East

Job postings citing Cisco ICM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Cisco ICM in the South East

Cisco ICM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Cisco ICM in the South East.

Contractor daily rate trend for Cisco ICM in the South East

Cisco ICM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Cisco ICM in the South East.

Contractor hourly rate trend for Cisco ICM in the South East

Cisco ICM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Cisco ICM within the South East region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +32 3 £425 -16.05%
Thames Valley +7 3 £425 -16.05%
East Sussex - 1 £400 -
Cisco ICM
England

For the 6 months to 25 July 2017, IT contractor jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Cisco ICM.

1 5 (100.00%) Cisco
2 3 (60.00%) Contact Management
2 3 (60.00%) Change Management
2 3 (60.00%) Cisco CUCM
3 2 (40.00%) Avaya
3 2 (40.00%) CTI
3 2 (40.00%) BCP
3 2 (40.00%) WFM
3 2 (40.00%) CMS
3 2 (40.00%) Cisco IPCC
3 2 (40.00%) IVR
3 2 (40.00%) Banking
3 2 (40.00%) Oracle
3 2 (40.00%) ITIL
3 2 (40.00%) CRM
3 2 (40.00%) LAN
3 2 (40.00%) WAN
3 2 (40.00%) Cisco ICM Scripting
3 2 (40.00%) Verint
3 2 (40.00%) Telecoms
4 1 (20.00%) Cisco Nexus
4 1 (20.00%) Stealthwatch
4 1 (20.00%) Lancope
4 1 (20.00%) Palo Alto
4 1 (20.00%) NICE Systems
4 1 (20.00%) Ethernet
4 1 (20.00%) VPN
4 1 (20.00%) Microsoft Office
4 1 (20.00%) Microsoft
4 1 (20.00%) Citrix

Cisco ICM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) CMS
Applications
1 1 (20.00%) Microsoft Office
Communications & Networking
1 2 (40.00%) CTI
1 2 (40.00%) LAN
1 2 (40.00%) WAN
2 1 (20.00%) Cisco IPT
2 1 (20.00%) Cisco Nexus
2 1 (20.00%) Ethernet
2 1 (20.00%) Firewall
2 1 (20.00%) IP Telephony
2 1 (20.00%) IPsec
2 1 (20.00%) NetScaler
2 1 (20.00%) VPN
General
1 2 (40.00%) Banking
1 2 (40.00%) Telecoms
Job Titles
1 2 (40.00%) Cisco Specialist
1 2 (40.00%) IP Specialist
2 1 (20.00%) 3rd Line Engineer
2 1 (20.00%) 3rd Line Network Engineer
2 1 (20.00%) Avaya Engineer
2 1 (20.00%) Cisco IPT Specialist
2 1 (20.00%) Operations Engineer
2 1 (20.00%) Telephony Specialist
2 1 (20.00%) Voice Engineer
Miscellaneous
1 2 (40.00%) IVR
Processes & Methodologies
1 3 (60.00%) Change Management
1 3 (60.00%) Contact Management
2 2 (40.00%) BCP
2 2 (40.00%) Cisco ICM Scripting
2 2 (40.00%) CRM
2 2 (40.00%) ITIL
2 2 (40.00%) WFM
3 1 (20.00%) Continuous Improvement
3 1 (20.00%) Load Balancing
System Software
1 1 (20.00%) XenServer
Systems Management
1 3 (60.00%) Cisco CUCM
2 2 (40.00%) Cisco IPCC
3 1 (20.00%) Cisco UCCE
3 1 (20.00%) Stealthwatch
Vendors
1 5 (100.00%) Cisco
2 2 (40.00%) Avaya
2 2 (40.00%) Oracle
2 2 (40.00%) Verint
3 1 (20.00%) CheckPoint
3 1 (20.00%) Citrix
3 1 (20.00%) Lancope
3 1 (20.00%) Microsoft
3 1 (20.00%) NICE Systems
3 1 (20.00%) Palo Alto