The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Cisco ICM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Cisco ICM over the 3 months to 25 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Cisco Unified Intelligent Contact Management Enterprise
England / South East
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 249 276 253
Rank change year-on-year +27 -23  
Contract jobs citing Cisco ICM 2 1 17
As % of all contract IT jobs advertised in the South East 0.025% 0.010% 0.17%
As % of the Communications & Networking category 0.14% 0.048% 0.83%
Number of daily rates quoted 1 1 8
Median daily rate £425 £500 £400
Median daily rate % change year-on-year -15.00% +25.00%  
UK excluding London median daily rate £425 £500 £406
% change year-on-year -15.00% +23.07%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

Cisco ICM is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for communications and computer networking skills.

Contract Communications & Computer Network Skills
South East
Contract job vacancies with a requirement for communications and computer networking skills 1416 2078 2056
As % of all contract IT job vacancies advertised in the South East 17.51% 21.34% 20.18%
Number of daily rates quoted 791 1168 1000
Median daily rate £400 £364 £350
Median daily rate % change year-on-year +9.89% +4.00%  
90% offered a daily rate of more than £225 £230 £175
10% offered a daily rate of more than £525 £500 £488
UK excluding London median daily rate £380 £363 £340
% change year-on-year +4.82% +6.61%  
Number of hourly rates quoted 103 106 102
Median hourly rate £25.00 £38.50 £36.00
Median hourly rate % change year-on-year -35.06% +6.94%  
90% offered a hourly rate of more than £13.00 £15.70 £15.50
10% offered a hourly rate of more than £45.00 £47.83 £42.50
UK excluding London median hourly rate £25.00 £35.00 £30.00
% change year-on-year -28.57% +16.66%  

Cisco ICM
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Cisco ICM as a proportion of all contract or permanent IT jobs with a match in the Communications & Networking category.

Job vacancy trend for Cisco ICM in the South East

Cisco ICM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Cisco ICM in the South East.

Contractor daily rate trend for Cisco ICM in the South East

Cisco ICM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Cisco ICM in the South East.

Contractor hourly rate trend for Cisco ICM in the South East

Cisco ICM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Cisco ICM within the South East region over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +27 2 £425 -15.00%
Cisco ICM
England

For the 6 months to 25 April 2017, IT contractor jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Cisco ICM.

1 6 (100.00%) Cisco
2 4 (66.67%) CTI
2 4 (66.67%) Cisco IPCC
2 4 (66.67%) IVR
2 4 (66.67%) Cisco UCCE
2 4 (66.67%) Cisco CUCM
2 4 (66.67%) Verint
2 4 (66.67%) Cisco ICM Scripting
3 3 (50.00%) Cisco IPT
3 3 (50.00%) IP Telephony
4 2 (33.33%) WFM
4 2 (33.33%) Cisco UCCX
4 2 (33.33%) Change Management
4 2 (33.33%) Telecoms
4 2 (33.33%) BCP
4 2 (33.33%) ITIL
4 2 (33.33%) CRM
4 2 (33.33%) LAN
4 2 (33.33%) WAN
5 1 (16.67%) Microsoft
5 1 (16.67%) Cisco Certification
5 1 (16.67%) NICE Systems
5 1 (16.67%) Unified Communications
5 1 (16.67%) Continuous Improvement
5 1 (16.67%) Microsoft Office

Cisco ICM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (16.67%) Microsoft Office
Communications & Networking
1 4 (66.67%) CTI
2 3 (50.00%) Cisco IPT
2 3 (50.00%) IP Telephony
3 2 (33.33%) LAN
3 2 (33.33%) WAN
4 1 (16.67%) Unified Communications
General
1 2 (33.33%) Telecoms
Job Titles
1 2 (33.33%) Cisco Consultant
1 2 (33.33%) Cisco Specialist
1 2 (33.33%) Consultant
1 2 (33.33%) IP Specialist
1 2 (33.33%) Unified Communications Engineer
2 1 (16.67%) Cisco Engineer
2 1 (16.67%) Cisco IPT Specialist
2 1 (16.67%) Junior
2 1 (16.67%) Junior Consultant
2 1 (16.67%) Network Communications Engineer
2 1 (16.67%) Network Engineer
2 1 (16.67%) Telephony Specialist
2 1 (16.67%) Test Engineer
2 1 (16.67%) Unified Communications Consultant
Miscellaneous
1 4 (66.67%) IVR
Processes & Methodologies
1 4 (66.67%) Cisco ICM Scripting
2 2 (33.33%) BCP
2 2 (33.33%) Change Management
2 2 (33.33%) CRM
2 2 (33.33%) ITIL
2 2 (33.33%) WFM
3 1 (16.67%) Continuous Improvement
Qualifications
1 1 (16.67%) Cisco Certification
Systems Management
1 4 (66.67%) Cisco CUCM
1 4 (66.67%) Cisco IPCC
1 4 (66.67%) Cisco UCCE
2 2 (33.33%) Cisco UCCX
Vendors
1 6 (100.00%) Cisco
2 4 (66.67%) Verint
3 1 (16.67%) Microsoft
3 1 (16.67%) NICE Systems