The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Contact Management
England / South West
Rank - - 141
Contract jobs citing Contact Management 0 0 3
As % of all contract IT jobs advertised in the South West - - 0.097%
As % of the Processes & Methodologies category - - 0.12%
Number of daily rates quoted 0 0 1
Median daily rate - - £600
UK excluding London median daily rate £413 £455 £600
% change year-on-year -9.34% -24.16%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £28.00 £18.50 -
% change year-on-year +51.35% -  

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South West
Contract job vacancies with a requirement for process and methodology skills 2086 2294 2439
As % of all contract IT job vacancies advertised in the South West 81.52% 79.99% 78.80%
Number of daily rates quoted 1361 1516 1589
Median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.22% -3.12%  
90% offered a daily rate of more than £263 £275 £288
10% offered a daily rate of more than £525 £525 £550
UK excluding London median daily rate £410 £400 £399
% change year-on-year +2.50% +0.29%  
Number of hourly rates quoted 108 134 82
Median hourly rate £39.00 £42.25 £35.00
Median hourly rate % change year-on-year -7.69% +20.71%  
90% offered a hourly rate of more than £14.50 £27.50 £13.00
10% offered a hourly rate of more than £47.50 £57.00 £46.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Contact Management
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in the South West

Contact Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in the South West.

Contractor daily rate trend for Contact Management in the South West

Contact Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management in the South West.

Contractor hourly rate trend for Contact Management in the South West