Period
to 25 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 25 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
England > South West
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank - 199 221
Contract jobs citing Contact Management 0 5 3
As % of all contract IT jobs advertised in the South West - 0.088% 0.046%
As % of the Processes & Methodologies category - 0.11% 0.058%
Number of daily rates quoted 0 0 1
South West median daily rate - - £356
England median daily rate £450 £425 £341
% change year-on-year +5.88% +24.82% +6.41%
Number of hourly rates quoted 0 2 1
South West median hourly rate - £40.00 £45.50
Median hourly rate % change year-on-year - -12.09% -
England median hourly rate - £40.00 £45.50
% change year-on-year - -12.09% -

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4571 4548 5209
As % of all contract IT jobs advertised in the South West 81.15% 80.13% 79.78%
Number of daily rates quoted 2884 3069 3519
South West median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - -
10th Percentile £256 £240 £255
90th Percentile £560 £550 £525
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 187 271 261
South West median hourly rate £35.00 £32.50 £39.00
Median hourly rate % change year-on-year +7.69% -16.67% +41.82%
10th Percentile £12.23 £12.00 £14.13
90th Percentile £50.00 £47.50 £49.19
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Contact Management
Job Vacancy Trend in the South West

Job postings citing Contact Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Contact Management in the South West

Contact Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in the South West.

Contractor daily rate trend for Contact Management in the South West

Contact Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in the South West.

Contractor hourly rate trend for Contact Management in the South West