The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
UK / England
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 577 620 613
Rank change year-on-year +43 -7  
Contract jobs citing Contact Management 13 17 9
As % of all contract IT jobs advertised in England 0.030% 0.034% 0.018%
As % of the Processes & Methodologies category 0.036% 0.041% 0.022%
Number of daily rates quoted 7 7 7
Median daily rate £400 £438 £488
Median daily rate % change year-on-year -8.57% -10.25%  
90% offered a daily rate of more than £371 £385 £360
10% offered a daily rate of more than £470 £523 £530
UK excluding London median daily rate £400 £434 £444
% change year-on-year -7.78% -2.25%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 36460 41364 41331
As % of all contract IT job vacancies advertised in England 84.71% 83.50% 80.82%
Number of daily rates quoted 23944 27759 26979
Median daily rate £450 £446 £415
Median daily rate % change year-on-year +0.84% +7.53%  
90% offered a daily rate of more than £313 £300 £288
10% offered a daily rate of more than £600 £600 £593
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 956 965 1150
Median hourly rate £32.00 £27.25 £26.00
Median hourly rate % change year-on-year +17.43% +4.80%  
90% offered a hourly rate of more than £12.50 £12.55 £12.00
10% offered a hourly rate of more than £52.50 £47.83 £50.00
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Contact Management
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in England

Contact Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in England.

Contractor daily rate trend for Contact Management in England

Contact Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Contact Management in England over the 3 months to 22 June 2017.

Contractor daily rate histogram for Contact Management in England

Contact Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in England.

Contractor hourly rate trend for Contact Management in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +23 7 £400 -11.60% 1
London +12 6 £388 -34.04% 1
Contact Management
UK

For the 6 months to 22 June 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Contact Management.

1 16 (76.19%) CRM
2 15 (71.43%) Dynamics CRM
3 7 (33.33%) Microsoft
3 7 (33.33%) .NET
4 6 (28.57%) Avaya
4 6 (28.57%) Project Management
4 6 (28.57%) Agile Software Development
4 6 (28.57%) Business Analysis
5 5 (23.81%) .NET Framework
5 5 (23.81%) SQL Server
5 5 (23.81%) SharePoint
5 5 (23.81%) Facebook
5 5 (23.81%) Twitter
5 5 (23.81%) Skype
5 5 (23.81%) Skype for Business
6 4 (19.05%) System Integration Testing
6 4 (19.05%) Web Services
6 4 (19.05%) Windows
6 4 (19.05%) Management Information System
6 4 (19.05%) WCF
6 4 (19.05%) Integration Testing
6 4 (19.05%) Test Automation
7 3 (14.29%) Microsoft Azure
7 3 (14.29%) Team Foundation Server
7 3 (14.29%) Stakeholder Management
7 3 (14.29%) CMS
7 3 (14.29%) ERP
7 3 (14.29%) C#
7 3 (14.29%) Change Management
7 3 (14.29%) MSF

Contact Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (23.81%) SharePoint
1 5 (23.81%) Skype for Business
2 3 (14.29%) CMS
3 1 (4.76%) IIS
Business Applications
1 15 (71.43%) Dynamics CRM
Cloud Services
1 3 (14.29%) Microsoft Azure
2 2 (9.52%) IaaS
2 2 (9.52%) PaaS
Communications & Networking
1 5 (23.81%) Skype
2 2 (9.52%) Cisco ICM
3 1 (4.76%) HTTP
3 1 (4.76%) Internet
3 1 (4.76%) VoIP
Database & Business Intelligence
1 5 (23.81%) SQL Server
Development Applications
1 3 (14.29%) Team Foundation Server
2 1 (4.76%) Fiddler
2 1 (4.76%) Selenium
2 1 (4.76%) SpecFlow
2 1 (4.76%) Visual Studio
General
1 2 (9.52%) Advertising
1 2 (9.52%) Banking
2 1 (4.76%) Telecoms
Job Titles
1 8 (38.10%) Developer
2 7 (33.33%) Project Manager
3 4 (19.05%) .NET Developer
3 4 (19.05%) CRM Developer
3 4 (19.05%) Integration Developer
4 3 (14.29%) Telephony Manager
4 3 (14.29%) Telephony Project Manager
5 2 (9.52%) Dynamics CRM Developer
6 1 (4.76%) Administrator
6 1 (4.76%) Automation Tester
6 1 (4.76%) Avaya Engineer
6 1 (4.76%) Consultant
6 1 (4.76%) CRM Consultant
6 1 (4.76%) Dynamics CRM Consultant
6 1 (4.76%) Implementation Consultant
6 1 (4.76%) Microsoft Developer
6 1 (4.76%) Software Developer
6 1 (4.76%) Tester
6 1 (4.76%) Voice Engineer
6 1 (4.76%) VoIP Project Manager
Libraries, Frameworks & Software Standards
1 7 (33.33%) .NET
2 5 (23.81%) .NET Framework
3 4 (19.05%) WCF
3 4 (19.05%) Web Services
4 1 (4.76%) Gherkin
4 1 (4.76%) JSON
4 1 (4.76%) REST
4 1 (4.76%) RESTful
4 1 (4.76%) XML
Miscellaneous
1 4 (19.05%) Management Information System
2 1 (4.76%) Analytical Skills
Operating Systems
1 4 (19.05%) Windows
2 1 (4.76%) Windows Server
Processes & Methodologies
1 16 (76.19%) CRM
2 6 (28.57%) Agile Software Development
2 6 (28.57%) Business Analysis
2 6 (28.57%) Project Management
3 4 (19.05%) Integration Testing
3 4 (19.05%) System Integration Testing
3 4 (19.05%) Test Automation
4 3 (14.29%) Change Management
4 3 (14.29%) ERP
4 3 (14.29%) MSF
4 3 (14.29%) Stakeholder Management
5 2 (9.52%) Data Migration
5 2 (9.52%) Data Modelling
5 2 (9.52%) Migration
5 2 (9.52%) Unit Testing
5 2 (9.52%) User Stories
6 1 (4.76%) Agile Project Management
6 1 (4.76%) Cybersecurity
6 1 (4.76%) SDET
6 1 (4.76%) SDLC
Programming Languages
1 3 (14.29%) C#
2 2 (9.52%) JavaScript
3 1 (4.76%) C
3 1 (4.76%) C++
3 1 (4.76%) SQL
Vendors
1 7 (33.33%) Microsoft
2 6 (28.57%) Avaya
3 5 (23.81%) Facebook
3 5 (23.81%) Twitter
4 3 (14.29%) Red Box
5 2 (9.52%) Cisco
5 2 (9.52%) Oracle
6 1 (4.76%) Salesforce.com