Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 825 849 832
Rank change year-on-year +24 -17 -6
Contract jobs citing Contact Management 17 15 29
As % of all contract IT jobs advertised in England 0.018% 0.015% 0.028%
As % of the Processes & Methodologies category 0.022% 0.018% 0.034%
Number of daily rates quoted 13 6 12
England median daily rate £450 £425 £341
Median daily rate % change year-on-year +5.88% +24.82% +6.41%
10th Percentile £383 £313 £166
90th Percentile £519 £556 £465
UK median daily rate £450 £325 £341
% change year-on-year +38.46% -4.55% +6.41%
Number of hourly rates quoted 0 2 1
England median hourly rate - £40.00 £45.50
Median hourly rate % change year-on-year - -12.09% -
UK median hourly rate - £40.00 £45.50
% change year-on-year - -12.09% -

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 78959 81979 85805
As % of all contract IT jobs advertised in England 84.69% 84.17% 81.93%
Number of daily rates quoted 53119 54700 56575
England median daily rate £450 £425 £422
Median daily rate % change year-on-year +5.88% +0.62% +5.60%
10th Percentile £288 £264 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1842 2121 2517
England median hourly rate £23.75 £24.41 £22.50
Median hourly rate % change year-on-year -2.70% +8.49% +18.42%
10th Percentile £11.35 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.32 £24.00 £22.50
% change year-on-year -2.83% +6.67% +18.42%

Contact Management
Job Vacancy Trend in England

Job postings citing Contact Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Contact Management in England

Contact Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in England.

Contractor daily rate trend for Contact Management in England

Contact Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in England.

Contractor hourly rate trend for Contact Management in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 7 £450 +28.57%
London -24 7 £513 +7.89%
North of England +59 3 £435 -
North East - 2 - -
Yorkshire +21 1 £435 -
Contact Management
UK

For the 6 months to 19 November 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Contact Management.

1 8 (47.06%) CRM
2 7 (41.18%) Dynamics CRM
3 5 (29.41%) Cisco ICM
3 5 (29.41%) Stakeholder Management
3 5 (29.41%) Cisco
4 4 (23.53%) Oracle
4 4 (23.53%) Agile Software Development
5 3 (17.65%) Change Management
5 3 (17.65%) Firewall
5 3 (17.65%) Microsoft
5 3 (17.65%) Citrix
5 3 (17.65%) Project Management
5 3 (17.65%) Cisco UCCE
5 3 (17.65%) NetScaler
5 3 (17.65%) Cisco CUCM
5 3 (17.65%) Palo Alto
5 3 (17.65%) Finance
6 2 (11.76%) Virtual Desktop
6 2 (11.76%) CA Spectrum
6 2 (11.76%) DevOps
6 2 (11.76%) Waterfall
6 2 (11.76%) Cisco Certification
6 2 (11.76%) Avaya
6 2 (11.76%) CA
6 2 (11.76%) SharePoint
6 2 (11.76%) Banking
6 2 (11.76%) CMS
7 1 (5.88%) Oracle Workflow
7 1 (5.88%) Scrum
7 1 (5.88%) Billing

Contact Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) CMS
1 2 (11.76%) SharePoint
2 1 (5.88%) Adobe Experience Manager
2 1 (5.88%) Oracle Workflow
Applications
1 1 (5.88%) Microsoft Project
Business Applications
1 7 (41.18%) Dynamics CRM
Cloud Services
1 1 (5.88%) IaaS
1 1 (5.88%) IBM Blueworks
1 1 (5.88%) Microsoft Azure
1 1 (5.88%) Office 365
1 1 (5.88%) PaaS
Communications & Networking
1 5 (29.41%) Cisco ICM
2 3 (17.65%) Firewall
2 3 (17.65%) NetScaler
3 1 (5.88%) Cisco Nexus
3 1 (5.88%) Ethernet
3 1 (5.88%) IPsec
3 1 (5.88%) Skype
3 1 (5.88%) VPN
Database & Business Intelligence
1 1 (5.88%) MongoDB
1 1 (5.88%) MySQL
1 1 (5.88%) SQL Server
1 1 (5.88%) SQL Server 2014
Development Applications
1 1 (5.88%) Jenkins
1 1 (5.88%) Karma Test Runner
1 1 (5.88%) MSBuild
1 1 (5.88%) Selenium
1 1 (5.88%) Team Foundation Server
1 1 (5.88%) Visual Studio
1 1 (5.88%) Visual Studio Team System
1 1 (5.88%) WebDriver
General
1 3 (17.65%) Finance
2 2 (11.76%) Banking
3 1 (5.88%) Billing
3 1 (5.88%) Telecoms
Job Titles
1 4 (23.53%) Consultant
2 3 (17.65%) 3rd Line Engineer
2 3 (17.65%) Microsoft Consultant
2 3 (17.65%) Project Manager
2 3 (17.65%) Voice Engineer
3 2 (11.76%) 3rd Line Network Engineer
3 2 (11.76%) Operations Engineer
4 1 (5.88%) 3rd Line Support Engineer
4 1 (5.88%) Analyst
4 1 (5.88%) Avaya Engineer
4 1 (5.88%) Azure Consultant
4 1 (5.88%) Azure DevOps
4 1 (5.88%) Business Analyst
4 1 (5.88%) DevOps Consultant
4 1 (5.88%) Network Engineer
4 1 (5.88%) Network Operations Engineer
4 1 (5.88%) SharePoint Project Manager
4 1 (5.88%) Solutions Architect
4 1 (5.88%) Voice Network Engineer
4 1 (5.88%) Voice Support Engineer
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
1 1 (5.88%) .NET Framework
1 1 (5.88%) Angular 2
1 1 (5.88%) AngularJS
1 1 (5.88%) CSS
1 1 (5.88%) CSS3
1 1 (5.88%) HTML
1 1 (5.88%) HTML5
1 1 (5.88%) J2EE
1 1 (5.88%) jQuery
1 1 (5.88%) JSP
1 1 (5.88%) KnockoutJS
1 1 (5.88%) React
1 1 (5.88%) RESTful
1 1 (5.88%) Twitter Bootstrap
1 1 (5.88%) Web Services
1 1 (5.88%) XML
Miscellaneous
1 1 (5.88%) Analytical Skills
1 1 (5.88%) Enterprise Software
1 1 (5.88%) Management Information System
Processes & Methodologies
1 8 (47.06%) CRM
2 5 (29.41%) Stakeholder Management
3 4 (23.53%) Agile Software Development
4 3 (17.65%) Change Management
4 3 (17.65%) Project Management
5 2 (11.76%) DevOps
5 2 (11.76%) Waterfall
6 1 (5.88%) Business Transformation
6 1 (5.88%) Continuous Delivery
6 1 (5.88%) Continuous Integration
6 1 (5.88%) Creative Thinking
6 1 (5.88%) Customer Requirements
6 1 (5.88%) Line Management
6 1 (5.88%) Microservices
6 1 (5.88%) Scenario Testing
6 1 (5.88%) Software Architecture
6 1 (5.88%) SOLID
6 1 (5.88%) Stakeholder Engagement
6 1 (5.88%) Use Case
6 1 (5.88%) Workflow Analysis
Programming Languages
1 1 (5.88%) C#
1 1 (5.88%) Java
1 1 (5.88%) JavaScript
1 1 (5.88%) SQL
Qualifications
1 2 (11.76%) Cisco Certification
System Software
1 2 (11.76%) Virtual Desktop
2 1 (5.88%) XenServer
Systems Management
1 3 (17.65%) Cisco CUCM
1 3 (17.65%) Cisco UCCE
2 2 (11.76%) CA Spectrum
3 1 (5.88%) Stealthwatch
Vendors
1 5 (29.41%) Cisco
2 4 (23.53%) Oracle
3 3 (17.65%) Citrix
3 3 (17.65%) Microsoft
3 3 (17.65%) Palo Alto
4 2 (11.76%) Avaya
4 2 (11.76%) CA
5 1 (5.88%) Adobe
5 1 (5.88%) CheckPoint
5 1 (5.88%) IBM
5 1 (5.88%) Lancope
5 1 (5.88%) Progress
5 1 (5.88%) SAP