Customer Service Contracts in Stevenage

Customer Service
Hertfordshire > Stevenage

The following table provides summary statistics for contract job vacancies advertised in Stevenage with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 57 42 33
Rank change year-on-year -15 -9 -4
Contract jobs citing Customer Service 1 7 5
As % of all contract jobs advertised in Stevenage 0.22% 2.38% 3.07%
As % of the Processes & Methodologies category 0.24% 2.60% 3.38%
Number of daily rates quoted 0 4 2
10th Percentile - £247 £402
25th Percentile - £318 £452
Median daily rate (50th Percentile) - £395 £544
Median % change year-on-year - -27.36% -
75th Percentile - £438 £627
90th Percentile - - £671
Hertfordshire median daily rate £330 £330 £140
% change year-on-year - +135.71% -30.00%
Number of hourly rates quoted 1 1 3
10th Percentile - - £10.98
25th Percentile - - £11.52
Median hourly rate £14.41 £11.80 £12.42
Median % change year-on-year +22.12% -4.99% +24.20%
75th Percentile - - £16.21
90th Percentile - - £18.48
Hertfordshire median hourly rate £14.41 £12.95 £18.75
% change year-on-year +11.27% -30.93% +65.23%

All Process and Methodology Skills
Stevenage

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Stevenage with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 425 269 148
As % of all contract IT jobs advertised in Stevenage 93.20% 91.50% 90.80%
Number of daily rates quoted 41 60 46
10th Percentile £80 £273 £296
25th Percentile £258 £311 £363
Median daily rate (50th Percentile) £375 £388 £463
Median % change year-on-year -3.23% -16.22% -6.57%
75th Percentile £525 £504 £588
90th Percentile £650 £607 £663
Hertfordshire median daily rate £425 £500 £475
% change year-on-year -15.00% +5.26% -
Number of hourly rates quoted 297 133 52
10th Percentile £38.12 £49.20 £39.50
25th Percentile £43.00 £53.75 £49.06
Median hourly rate £50.00 £65.00 £56.00
Median % change year-on-year -23.08% +16.07% +24.44%
75th Percentile £65.00 £70.00 £60.00
90th Percentile £80.00 £77.00 -
Hertfordshire median hourly rate £50.00 £65.00 £50.85
% change year-on-year -23.08% +27.83% +13.00%

Customer Service
Job Vacancy Trend in Stevenage

Job postings citing Customer Service as a proportion of all IT jobs advertised in Stevenage.

Job vacancy trend for Customer Service in Stevenage

Customer Service
Contractor Daily Rate Trend in Stevenage

3-month moving average daily rate quoted in jobs citing Customer Service in Stevenage.

Daily rate trend for Customer Service in Stevenage

Customer Service
Contractor Hourly Rate Trend in Stevenage

3-month moving average hourly rates quoted in jobs citing Customer Service in Stevenage.

Hourly rate trend for Customer Service in Stevenage

Customer Service
Co-occurring Skills and Capabilities in Stevenage by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Microsoft 365
Job Titles
1 1 (100.00%) IT Technician
1 1 (100.00%) Service Desk Technician
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Asset Management
1 1 (100.00%) Problem-Solving
Quality Assurance & Compliance
1 1 (100.00%) SLA
Vendors
1 1 (100.00%) Microsoft