Customer Service Jobs in Stevenage

Customer Service
Hertfordshire > Stevenage

The following table provides summary statistics for permanent job vacancies advertised in Stevenage with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 34 27 32
Rank change year-on-year -7 +5 +15
Permanent jobs citing Customer Service 17 17 10
As % of all permanent jobs advertised in Stevenage 4.02% 6.46% 4.22%
As % of the Processes & Methodologies category 4.93% 6.94% 4.27%
Number of salaries quoted 17 13 5
10th Percentile - £21,000 £22,946
25th Percentile £24,250 £21,500 £29,615
Median annual salary (50th Percentile) £29,000 £26,000 £32,500
Median % change year-on-year +11.54% -20.00% -7.14%
75th Percentile £39,250 £37,500 £57,000
90th Percentile £52,250 - £61,800
Hertfordshire median annual salary £27,500 £40,000 £40,000
% change year-on-year -31.25% - +33.33%

All Process and Methodology Skills
Stevenage

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Stevenage with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 345 245 234
As % of all permanent jobs advertised in Stevenage 81.56% 93.16% 98.73%
Number of salaries quoted 291 140 49
10th Percentile £32,875 £24,000 £34,950
25th Percentile £46,500 £46,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £47,500
Median % change year-on-year +9.09% +15.79% -17.39%
75th Percentile £66,250 £65,000 £54,500
90th Percentile £75,000 £67,750 £65,500
Hertfordshire median annual salary £54,000 £57,500 £55,000
% change year-on-year -6.09% +4.55% +4.76%

Customer Service
Job Vacancy Trend in Stevenage

Job postings citing Customer Service as a proportion of all IT jobs advertised in Stevenage.

Job vacancy trend for Customer Service in Stevenage

Customer Service
Salary Trend in Stevenage

3-month moving average salary quoted in jobs citing Customer Service in Stevenage.

Salary trend for Customer Service in Stevenage

Customer Service
Salary Histogram in Stevenage

Salary distribution for jobs citing Customer Service in Stevenage over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Stevenage

Customer Service
Co-occurring Skills and Capabilities in Stevenage by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) SharePoint
Applications
1 10 (58.82%) Microsoft Office
2 2 (11.76%) Microsoft Excel
2 2 (11.76%) Microsoft PowerPoint
Cloud Services
1 9 (52.94%) Azure
2 8 (47.06%) Microsoft 365
3 1 (5.88%) Dynamics 365
Communications & Networking
1 8 (47.06%) Internet
1 8 (47.06%) Wi-Fi
2 1 (5.88%) LAN
2 1 (5.88%) WAN
General
1 7 (41.18%) Social Skills
2 3 (17.65%) Marketing
3 2 (11.76%) Analytical Skills
3 2 (11.76%) Automotive
3 2 (11.76%) Inclusion and Diversity
3 2 (11.76%) Influencing Skills
4 1 (5.88%) Billing
4 1 (5.88%) Finance
4 1 (5.88%) Law
4 1 (5.88%) Telecoms
Job Titles
1 10 (58.82%) IT Support
2 8 (47.06%) IT Engineer
2 8 (47.06%) IT Support Engineer
2 8 (47.06%) Support Engineer
3 2 (11.76%) 1st Line Support
4 1 (5.88%) 1st Line Support Analyst
4 1 (5.88%) Administrator
4 1 (5.88%) Analyst
4 1 (5.88%) Delivery Manager
4 1 (5.88%) Developer
4 1 (5.88%) Head of IT
4 1 (5.88%) IT Administrator
4 1 (5.88%) IT Support Analyst
4 1 (5.88%) Junior
4 1 (5.88%) Junior Service Manager
4 1 (5.88%) Senior Developer
4 1 (5.88%) Service Analyst
4 1 (5.88%) Service Delivery Manager
4 1 (5.88%) Service Desk Analyst
4 1 (5.88%) Service Manager
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
1 1 (5.88%) .NET Core
Miscellaneous
1 8 (47.06%) Social Media
2 4 (23.53%) Management Information System
3 2 (11.76%) Driving Licence
3 2 (11.76%) Self-Motivation
Operating Systems
1 8 (47.06%) Android
1 8 (47.06%) Apple iOS
1 8 (47.06%) Mac OS
1 8 (47.06%) Windows
1 8 (47.06%) Windows 10
Processes & Methodologies
1 6 (35.29%) Stakeholder Management
2 3 (17.65%) Agile
2 3 (17.65%) ITIL
2 3 (17.65%) Service Management
3 2 (11.76%) Break/Fix
3 2 (11.76%) Commercial Awareness
3 2 (11.76%) Configuration Management
3 2 (11.76%) Content Management
3 2 (11.76%) Customer Requirements
3 2 (11.76%) Customer-Centricity
3 2 (11.76%) Incident Management
3 2 (11.76%) Internal Audit
3 2 (11.76%) ITSM
3 2 (11.76%) Line Management
3 2 (11.76%) Marketing Strategy
3 2 (11.76%) Problem-Solving
3 2 (11.76%) Project Delivery
3 2 (11.76%) Quality Management
3 2 (11.76%) Security Operations
3 2 (11.76%) Time Management
Programming Languages
1 1 (5.88%) C#
Qualifications
1 2 (11.76%) A+ Certification
1 2 (11.76%) ITIL Foundation Certificate
2 1 (5.88%) ITIL Certification
2 1 (5.88%) SC Cleared
2 1 (5.88%) Security Cleared
Quality Assurance & Compliance
1 3 (17.65%) QA
2 2 (11.76%) ISO 9001
2 2 (11.76%) ISO/IEC 17025
3 1 (5.88%) SLA
Vendors
1 10 (58.82%) Microsoft
2 1 (5.88%) Google
2 1 (5.88%) VMware