Customer Service Analyst
UK > UK excluding London
The median Customer Service Analyst daily rate in the UK excluding London is £120, according to job vacancies posted in the 6 months leading up to 2 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 2 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 329 | 365 | 422 |
| Rank change year-on-year | +36 | +57 | +43 |
| Contract jobs requiring a Customer Service Analyst | 10 | 34 | 25 |
| As % of all contract jobs advertised in the UK excluding London | 0.078% | 0.16% | 0.10% |
| As % of the Job Titles category | 0.085% | 0.18% | 0.11% |
| Number of daily rates quoted | 1 | 1 | 2 |
| 10th Percentile | - | - | £332 |
| 25th Percentile | - | £125 | £345 |
| Median daily rate (50th Percentile) | £120 | £130 | £379 |
| Median % change year-on-year | -7.69% | -65.68% | -27.86% |
| 75th Percentile | - | £135 | £400 |
| 90th Percentile | - | - | £406 |
| UK median daily rate | £120 | £315 | £379 |
| % change year-on-year | -61.90% | -16.83% | -27.86% |
| Number of hourly rates quoted | 8 | 33 | 23 |
| 10th Percentile | - | - | - |
| 25th Percentile | - | - | £13.41 |
| Median hourly rate | £14.84 | £14.16 | £13.66 |
| Median % change year-on-year | +4.80% | +3.66% | +1.19% |
| 75th Percentile | £14.95 | - | £13.91 |
| 90th Percentile | £15.29 | £15.06 | - |
| UK median hourly rate | £14.84 | £14.16 | £13.66 |
| % change year-on-year | +4.80% | +3.66% | +1.19% |
All Contract IT Job Vacancies
UK excluding London
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK excluding London with a recognized job title | 11,790 | 19,217 | 22,597 |
| % of contract IT jobs with a recognized job title | 92.17% | 92.60% | 94.19% |
| Number of daily rates quoted | 7,554 | 11,733 | 15,842 |
| 10th Percentile | £213 | £213 | £225 |
| 25th Percentile | £363 | £363 | £400 |
| Median daily rate (50th Percentile) | £475 | £493 | £500 |
| Median % change year-on-year | -3.55% | -1.50% | +5.26% |
| 75th Percentile | £575 | £599 | £598 |
| 90th Percentile | £650 | £688 | £688 |
| UK median daily rate | £515 | £525 | £540 |
| % change year-on-year | -1.90% | -2.78% | +2.86% |
| Number of hourly rates quoted | 829 | 2,245 | 1,162 |
| 10th Percentile | £14.00 | £12.50 | £13.41 |
| 25th Percentile | £17.79 | £15.75 | £18.08 |
| Median hourly rate | £28.00 | £39.50 | £42.43 |
| Median % change year-on-year | -29.11% | -6.91% | +117.60% |
| 75th Percentile | £64.52 | £61.30 | £65.00 |
| 90th Percentile | £75.00 | £73.75 | £75.00 |
| UK median hourly rate | £29.00 | £36.02 | £45.00 |
| % change year-on-year | -19.49% | -19.95% | +91.49% |
Customer Service Analyst
Job Vacancy Trend in the UK excluding London
Job postings that featured Customer Service Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.
Customer Service Analyst
Contractor Daily Rate Trend in the UK excluding London
3-month moving average daily rate quoted in jobs citing Customer Service Analyst in the UK excluding London.
Customer Service Analyst
Contractor Hourly Rate Trend in the UK excluding London
3-month moving average hourly rates quoted in jobs citing Customer Service Analyst in the UK excluding London.
Customer Service Analyst
Contract Job Locations in the UK excluding London
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service Analyst within the UK excluding London region over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| East of England | +6 | 9 | - | - | |
| South East | - | 1 | £120 | - | |
| Customer Service Analyst UK |
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Customer Service Analyst Skill Set
Top 16 Co-occurring Skills and Capabilities in the UK excluding London
For the 6 months to 2 May 2025, Customer Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Customer Service Analyst in the job title.
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Customer Service Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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