Incident Management Contracts in the UK excluding London

Incident Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 100 104 97
Rank change year-on-year +4 -7 +37
Contract jobs citing Incident Management 323 424 634
As % of all contract jobs advertised in the UK excluding London 2.53% 2.04% 2.63%
As % of the Processes & Methodologies category 2.80% 2.41% 2.94%
Number of daily rates quoted 176 197 374
10th Percentile £155 £185 £200
25th Percentile £314 £313 £287
Median daily rate (50th Percentile) £500 £506 £450
Median % change year-on-year -1.19% +12.44% +5.88%
75th Percentile £575 £575 £575
90th Percentile £650 £650 £650
UK median daily rate £500 £510 £500
% change year-on-year -1.96% +2.00% +5.26%
Number of hourly rates quoted 61 122 111
10th Percentile £14.84 - -
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.23 £15.94 £19.81
Median % change year-on-year +1.85% -19.56% +27.81%
75th Percentile £28.75 £21.37 £22.00
90th Percentile £70.00 £26.95 £43.75
UK median hourly rate £16.30 £16.30 £19.81
% change year-on-year - -17.72% +27.81%

All Process and Methodology Skills
UK excluding London

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,543 17,602 21,544
As % of all contract IT jobs advertised in the UK excluding London 90.42% 84.74% 89.52%
Number of daily rates quoted 7,249 10,520 14,947
10th Percentile £235 £250 £255
25th Percentile £375 £380 £400
Median daily rate (50th Percentile) £483 £500 £500
Median % change year-on-year -3.50% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £662 £688 £688
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 825 2,048 1,307
10th Percentile £14.20 £12.33 £11.00
25th Percentile £17.30 £15.28 £16.00
Median hourly rate £27.50 £37.34 £36.00
Median % change year-on-year -26.35% +3.72% +80.00%
75th Percentile £64.50 £60.00 £65.00
90th Percentile £75.00 £72.50 £72.98
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Incident Management
Job Vacancy Trend in the UK excluding London

Job postings citing Incident Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Incident Management in the UK excluding London

Incident Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Incident Management in the UK excluding London.

Daily rate trend for Incident Management in the UK excluding London

Incident Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Incident Management in the UK excluding London over the 6 months to 1 May 2025.

Daily rate histogram for Incident Management in the UK excluding London

Incident Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Incident Management in the UK excluding London.

Hourly rate trend for Incident Management in the UK excluding London

Incident Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Incident Management in the UK excluding London over the 6 months to 1 May 2025.

Hourly rate histogram for Incident Management in the UK excluding London

Incident Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK excluding London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +19 82 £422 -22.07% 88
East of England +15 82 £550 +82.57% 26
South East +8 59 £450 -8.16% 108
South West +13 44 £525 +0.96% 35
Yorkshire +8 40 £450 -22.68% 35
North West +13 38 £418 -20.38% 44
Scotland +12 26 £513 -0.49% 28
Midlands -26 20 £588 +34.29% 35
West Midlands -34 18 £588 +34.29% 22
North East - 9 £375 - 11
Wales +8 8 £190 - 1
Northern Ireland -10 4 £160 - 6
East Midlands - 2 £425 - 13
Incident Management
UK

Incident Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (3.72%) SharePoint
2 9 (2.79%) Microsoft Exchange
3 7 (2.17%) IIS
4 6 (1.86%) Confluence
5 2 (0.62%) CICS
Applications
1 66 (20.43%) Microsoft Excel
2 56 (17.34%) Microsoft PowerPoint
3 32 (9.91%) Microsoft Office
Business Applications
1 7 (2.17%) Kondor
2 4 (1.24%) Remedy ITSM
3 2 (0.62%) Workday HCM
4 1 (0.31%) Oracle Applications
4 1 (0.31%) Oracle EBS
4 1 (0.31%) SAP S/4HANA
Cloud Services
1 77 (23.84%) Microsoft 365
2 39 (12.07%) Azure
3 27 (8.36%) AWS
4 20 (6.19%) Entra ID
5 6 (1.86%) GCP
5 6 (1.86%) GitHub
5 6 (1.86%) OpenShift
5 6 (1.86%) SaaS
6 5 (1.55%) Azure DevOps
6 5 (1.55%) GitHub Actions
6 5 (1.55%) IaaS
6 5 (1.55%) Power Platform
7 4 (1.24%) Amazon CloudWatch
7 4 (1.24%) Azure AKS
7 4 (1.24%) Azure Monitor
7 4 (1.24%) Azure Sentinel
8 3 (0.93%) Datadog
8 3 (0.93%) OCI
8 3 (0.93%) OneDrive
8 3 (0.93%) Serverless
Communications & Networking
1 29 (8.98%) Wi-Fi
2 24 (7.43%) Firewall
3 19 (5.88%) TCP/IP
4 18 (5.57%) DNS
5 17 (5.26%) DHCP
6 12 (3.72%) VPN
7 11 (3.41%) LAN
7 11 (3.41%) WAN
8 10 (3.10%) HTTP
9 4 (1.24%) BGP
9 4 (1.24%) Cisco ASA
9 4 (1.24%) NAS
9 4 (1.24%) Network Security
9 4 (1.24%) SAN
9 4 (1.24%) Wireless
10 3 (0.93%) ADSL
10 3 (0.93%) Broadband
10 3 (0.93%) Cisco IOS
10 3 (0.93%) Cisco Nexus
10 3 (0.93%) Spanning Tree
Database & Business Intelligence
1 11 (3.41%) SQL Server
2 8 (2.48%) SAP HANA
3 6 (1.86%) PostgreSQL
4 5 (1.55%) Power BI
5 3 (0.93%) Amazon Athena
5 3 (0.93%) Amazon RDS
5 3 (0.93%) DB2
5 3 (0.93%) NoSQL
6 2 (0.62%) Azure SQL Database
6 2 (0.62%) DTS
6 2 (0.62%) Elasticsearch
6 2 (0.62%) Oracle Exadata
6 2 (0.62%) Tableau
7 1 (0.31%) DynamoDB
7 1 (0.31%) MariaDB
7 1 (0.31%) MongoDB
7 1 (0.31%) MySQL
7 1 (0.31%) Oracle Reports
7 1 (0.31%) SQL Server Reporting Services
7 1 (0.31%) Sybase ASE
Development Applications
1 8 (2.48%) JIRA
2 5 (1.55%) Jenkins
3 4 (1.24%) ScriptRunner
4 3 (0.93%) Git
4 3 (0.93%) GitLab
5 2 (0.62%) CircleCI
5 2 (0.62%) Cypress.io
6 1 (0.31%) Selenium
General
1 125 (38.70%) Social Skills
2 51 (15.79%) Analytical Skills
3 22 (6.81%) Public Sector
4 18 (5.57%) Finance
4 18 (5.57%) Retail
5 17 (5.26%) Inclusion and Diversity
6 15 (4.64%) Banking
7 12 (3.72%) Legal
8 10 (3.10%) German Language
9 9 (2.79%) Organisational Skills
10 8 (2.48%) Telecoms
11 6 (1.86%) Hungarian Language
11 6 (1.86%) Military
12 5 (1.55%) Pharmaceutical
12 5 (1.55%) Presentation Skills
13 3 (0.93%) Investment Banking
13 3 (0.93%) Manufacturing
14 2 (0.62%) Billing
14 2 (0.62%) Electronics
14 2 (0.62%) Law
Job Titles
1 95 (29.41%) Analyst
2 63 (19.50%) Service Analyst
3 55 (17.03%) Service Desk Analyst
4 19 (5.88%) Service Manager
4 19 (5.88%) Support Engineer
4 19 (5.88%) Technical Analyst
5 18 (5.57%) Technical Services Analyst
6 17 (5.26%) Consultant
7 16 (4.95%) IT Manager
7 16 (4.95%) IT Support
8 14 (4.33%) Senior
9 13 (4.02%) Incident Manager
9 13 (4.02%) IT Analyst
9 13 (4.02%) Support Manager
10 12 (3.72%) Support Analyst
11 11 (3.41%) 2nd Line Support
11 11 (3.41%) Applications Engineer
11 11 (3.41%) Applications Support
12 10 (3.10%) Applications Support Engineer
12 10 (3.10%) Architect
Libraries, Frameworks & Software Standards
1 10 (3.10%) HTML
2 7 (2.17%) Middleware
3 6 (1.86%) Web Services
4 5 (1.55%) .NET
4 5 (1.55%) LDAP
4 5 (1.55%) Node.js
5 4 (1.24%) Ajax
5 4 (1.24%) CSS
5 4 (1.24%) REST
5 4 (1.24%) SOAP
5 4 (1.24%) XML
6 3 (0.93%) ARM Templates
6 3 (0.93%) Oracle Fusion
7 2 (0.62%) .NET Core
7 2 (0.62%) GraphQL
7 2 (0.62%) OAuth
7 2 (0.62%) Playwright
7 2 (0.62%) Puppeteer
7 2 (0.62%) React
7 2 (0.62%) RESTful
Miscellaneous
1 25 (7.74%) Management Information System
2 14 (4.33%) Data Centre
3 13 (4.02%) iPhone
3 13 (4.02%) Smartphone
4 11 (3.41%) CMDB
4 11 (3.41%) Security Operations Centre
5 10 (3.10%) Operational Technology
6 7 (2.17%) Data Protection Act
6 7 (2.17%) SWIFT Messaging Network
7 6 (1.86%) Onboarding
7 6 (1.86%) Self-Motivation
8 5 (1.55%) Cloud Native
8 5 (1.55%) Distributed Systems
9 4 (1.24%) Blackberry
9 4 (1.24%) Clustering
9 4 (1.24%) Cyber Threat
9 4 (1.24%) Distributed Computing
9 4 (1.24%) Driving Licence
9 4 (1.24%) Replication
9 4 (1.24%) Video Conferencing
Operating Systems
1 58 (17.96%) Windows
2 30 (9.29%) Linux
3 22 (6.81%) Windows 10
4 18 (5.57%) Windows Server
5 14 (4.33%) Mac OS
6 10 (3.10%) Apple iOS
6 10 (3.10%) Red Hat Enterprise Linux
7 8 (2.48%) Unix
8 5 (1.55%) Windows Server 2016
9 4 (1.24%) Android
9 4 (1.24%) Solaris
9 4 (1.24%) Ubuntu
9 4 (1.24%) Windows Server 2012
10 3 (0.93%) AIX
10 3 (0.93%) Oracle Linux
11 2 (0.62%) Windows 7
11 2 (0.62%) Windows Server 2019
11 2 (0.62%) zOS
12 1 (0.31%) CentOS
12 1 (0.31%) VMS
Processes & Methodologies
1 130 (40.25%) ITIL
2 116 (35.91%) Problem-Solving
3 109 (33.75%) Customer Service
4 89 (27.55%) Service Delivery
5 65 (20.12%) Service Management
6 52 (16.10%) Mathematics
7 50 (15.48%) Change Management
8 42 (13.00%) ITSM
9 39 (12.07%) Continuous Improvement
10 36 (11.15%) Problem Management
11 34 (10.53%) Root Cause Analysis
12 30 (9.29%) Agile
13 26 (8.05%) Performance Tuning
14 24 (7.43%) DevOps
15 22 (6.81%) Incident Response
16 21 (6.50%) Cybersecurity
17 20 (6.19%) Stakeholder Management
18 16 (4.95%) Risk Management
19 15 (4.64%) CI/CD
19 15 (4.64%) Major Incident Management
Programming Languages
1 28 (8.67%) SQL
2 27 (8.36%) Python
3 26 (8.05%) PowerShell
4 15 (4.64%) Bash
5 8 (2.48%) Java
6 7 (2.17%) Kusto Query Language
7 6 (1.86%) JavaScript
8 5 (1.55%) C#
9 4 (1.24%) Bicep
9 4 (1.24%) Groovy
10 3 (0.93%) JCL
10 3 (0.93%) TypeScript
11 1 (0.31%) COBOL
11 1 (0.31%) C-shell
11 1 (0.31%) Data Analysis Expressions
11 1 (0.31%) Perl
11 1 (0.31%) PL/SQL
11 1 (0.31%) Shell Script
Qualifications
1 71 (21.98%) Security Cleared
2 55 (17.03%) SC Cleared
3 42 (13.00%) A+ Certification
4 41 (12.69%) Microsoft Certification
5 29 (8.98%) MCSA
6 28 (8.67%) Degree
7 25 (7.74%) DV Cleared
8 7 (2.17%) CISSP
9 5 (1.55%) CCNA
9 5 (1.55%) Cisco Certification
9 5 (1.55%) Computer Science Degree
9 5 (1.55%) Network+ Certification
10 4 (1.24%) BPSS Clearance
10 4 (1.24%) CISA
10 4 (1.24%) CISM
10 4 (1.24%) ITIL Certification
11 3 (0.93%) CCNP
11 3 (0.93%) CESG Certified Professional
11 3 (0.93%) CISMP
11 3 (0.93%) Master's Degree
Quality Assurance & Compliance
1 19 (5.88%) SLA
2 11 (3.41%) ISO/IEC 27001
3 8 (2.48%) NIST
4 7 (2.17%) GxP
4 7 (2.17%) JSP 440
5 6 (1.86%) RMADS
6 4 (1.24%) NCSC
6 4 (1.24%) NIST 800
6 4 (1.24%) QA
7 3 (0.93%) Data Quality
7 3 (0.93%) GDPR
7 3 (0.93%) PCI DSS
8 2 (0.62%) Actionable Recommendations
8 2 (0.62%) Cyber Essentials
8 2 (0.62%) Disclosure Scotland
8 2 (0.62%) GRC
9 1 (0.31%) ISO/IEC 27005
9 1 (0.31%) SOC 2
System Software
1 91 (28.17%) Active Directory
2 12 (3.72%) Docker
2 12 (3.72%) VMware Infrastructure
3 8 (2.48%) Hyper-V
4 4 (1.24%) Virtual Machines
5 3 (0.93%) Oracle RAC
5 3 (0.93%) VMware ESXi
6 2 (0.62%) Firmware
6 2 (0.62%) VMware NSX
7 1 (0.31%) BitLocker
Systems Management
1 20 (6.19%) Terraform
2 17 (5.26%) Jamf Pro
3 16 (4.95%) Kubernetes
4 13 (4.02%) Ansible
5 10 (3.10%) Microsoft Intune
6 8 (2.48%) Grafana
6 8 (2.48%) SCCM
7 7 (2.17%) Puppet
8 6 (1.86%) Prometheus
9 5 (1.55%) AirWatch
10 3 (0.93%) Data Guard
10 3 (0.93%) Nagios
10 3 (0.93%) TeamSite
11 2 (0.62%) CSIRT
11 2 (0.62%) OPNET
11 2 (0.62%) Oracle Enterprise Manager
11 2 (0.62%) Oracle Flashback
11 2 (0.62%) Tivoli NetView
11 2 (0.62%) XenMobile
11 2 (0.62%) ZABBIX
Vendors
1 130 (40.25%) Microsoft
2 101 (31.27%) ServiceNow
3 31 (9.60%) Citrix
4 20 (6.19%) VMware
5 18 (5.57%) Apple
6 16 (4.95%) Red Hat
7 14 (4.33%) Remedy
8 13 (4.02%) Oracle
9 11 (3.41%) SAP
10 8 (2.48%) Sybase
11 7 (2.17%) Bloomberg
11 7 (2.17%) Cisco
11 7 (2.17%) Refinitiv
11 7 (2.17%) Splunk
12 6 (1.86%) BMC
12 6 (1.86%) Dynatrace
13 5 (1.55%) Salesforce
13 5 (1.55%) SolarWinds
14 4 (1.24%) Atlassian
14 4 (1.24%) NetApp